Lounge Lizard

BACKGROUND

Please describe your company.

We’re a national association. We’re located in New York City, and we have members all around the country, as well as some international members.

What are your role and responsibilities?

I am the director of digital operations and technology.

OPPORTUNITY / CHALLENGE

What was your goal in working with Lounge Lizard?

We needed to combine two old websites. We had one for touring Broadway and one for Broadway in New York City. We wanted to combine them into one site that would encompass both and had a modern design and a flexible content management system.

SOLUTION

Please describe the scope of their work.

They provided both the Web design and the database design. They worked with a local Access database and turned it into something that powered the CMS of our website while still allowing us to work locally in Access. They also designed the CMS portion of the site.

What was your process in selecting Lounge Lizard with which to work?

I believe I found them via a Google search. We were looking for someone in the New York area. I’m not sure I would make that choice again in the future but, at the time, we were working with some developers who were outside the area, and we felt being able to meet face to face was important. I don’t regret the decision, but we did limit our options to just companies in New York City. I put out three requests for proposals. It was obvious that Lounge Lizard had taken the most time to understand what we were looking for and were the most flexible in being able to deliver what we wanted.

Can you provide a ballpark dollar figure for the size of the work that they’ve done for you?

We have spent about $180,000 working with Lounge Lizard.

When did you start working with them?

Relationship started in the fall of 2011 and is ongoing for maintenance.

RESULTS & FEEDBACK

How satisfied are you with the work of Lounge Lizard?

We’re very happy with their work. We’re working with them on another website project of equal scope, so we were satisfied enough to hire them again. We’re very happy with the level of accountability and project management we get from Lounge Lizard.

Is there anything unique about Lounge Lizard that really makes them stand out compared to other companies?

They do a better job than other developers we have worked with in terms of accountability. They keep to the schedule and keep us informed on where we are on the schedule. They have someone on their team who’s responsible for keeping the project on track and for letting me know that the project is on track. They’re very good at tracking their hours and letting me know what’s been done and what hours are being carried forward to the next month. They’re responsive when I ask for little things to be fixed on other websites, apart from the primary one they’re working on. I don’t feel like I’m being nickeled and dimed to death, or being told different pieces are not within the scope of our agreement. They always agree to work on whatever I ask, and they get it done.

What advice would you give to a future client of theirs?

I think it’s important to have a very detailed scope of work so that both parties know what’s going to be done and what the expectations are. I would also extend that to the wireframing process.

BACKGROUND

Please provide a description of your company. 

I work at a computer hardware company. We build business-to-business solutions for large enterprises, everything from courier companies to retailers to warehousing to manufacturing to health care. We are all about rugged mobile devices, mobility solutions, and tracking solutions.

What is your role and responsibilities?

My official title is Director of Innovation Research. I’m part of the design innovation team, and I head up the research portion. 

OPPORTUNITY / CHALLENGE

What was your goal for working with Lounge Lizard?

We do a lot of customer engagement. We have about 130 onsite engagements with customers, trying to understand their business processes and what their needs are. We needed a way to capture that information, and to be able to disseminate it.  We wanted to put it into some kind of searchable and usable format where we could also incorporate video. The goal was for it to be as immersive as possible so that the engineers could have an idea of what the customers need. Lounge Lizard helped us customize a database based on WordPress software, making the information easily available and searchable. We designed the layout and Lounge Lizard implemented our ideas.

SOLUTION

Please describe the scope of their work.

We designed the UI [universal interface] and all the content, and we knew how we wanted it to work. They helped us implement it using WordPress. We gave them access to our servers so that they could get it up and running on our internal servers. 

What was your process for selecting Lounge Lizard with which to work?

They were working on another project in a different department, and we’re doing a great job there. It’s also was really important to us that they had a local office, so we could easily meet with them in person. 

Can you provide a ballpark dollar figure for the size of the work that they’ve done for you?

The updates vary, but they have probably completed in the $15,000 to $20,000 range.

When did you start working with them, and is the relationship ongoing?

We have been working with them for about five or six years. Now that they have done the initial site in WordPress, I’ve been using them periodically to do various updates and changes. Originally, it was through another person who was using them. The fact that they were local and had all the capabilities we needed was what made it work. 

RESULTS & FEEDBACK

Do you have any statistics or metrics to track improvement from the project?

I don’t have any metrics with me right now, but they’ve been very responsive and their work has been thorough. Things work well when they set them up. They’ve been fairly timely, too. There hasn’t been much pressure on the schedule, because they do it offline, but I’m happy with the relationship and the way it has worked.

Is there anything unique about them that really makes them stand out, compared to other companies?

I would say that we use them because they’re responsive, they’re local, and their turnaround is quick. They also have a great understanding of retail space, and they’re helping us do retail solutions. Overall, their pricing is fair, and they do a really good, reliable job.

Looking back on the work so far, is there any area that you think they could improve upon or something that you might do differently?

They ask for half of their payment upfront, and that’s not the way my company works. I usually figure out a way to do it, but there are a lot of people here who frown on that. 

BACKGROUND

Please describe your company.

Frazier Industrial is a structural steel manufacturing company headquartered in New Jersey.

What are your roles and responsibilities?

I am the marketing and customer service director.

OPPORTUNITY / CHALLENGE

What was your goal in working with Lounge Lizard?

Our immediate goal was to do a complete redesign and update of our website and to create a modern layout that would respond to current and future needs.

SOLUTION

Please describe the scope of their work.

They were basically involved in all aspects of the redesign of our website. We had extensive discussions with Ken Braun [chief creative officer at Lounge Lizard] and his team to help establish an overall look and feel for the layout and design. We also discussed our needs around branding and messaging.

In addition to helping us address issues of graphics and interactivity, Lounge Lizard got us thinking about using our website as a client portal, thinking about setting it up in such a way that customers could order directly from us using the site. So, they provided expert advice on really all aspects of the project.

What was your process for selecting Lounge Lizard with which to work?

I knew of Lounge Lizard from my previous job at Reuters. So, when I joined this company, Frazier Industrial was already in the process of contacting several providers, including the people who had done the company’s original website. After a series of presentations, we chose Lounge Lizard based on their knowledge, skill, expertise, and cutting-edge technology. We also were impressed by their ability to help us optimize our SEO [search engine optimization] capabilities.

Can you provide a ballpark dollar figure for the size of the work that they’ve done for you?

Depending on what we eventually decide to do, our cost will range anywhere from $20,000 to more than $150,000.

When did you start working with Lounge Lizard and is the relationship ongoing?

The relationship started in late 2013, when they won the bid to redesign our current website, and we’re still working with them.

RESULTS & FEEDBACK

Do you have any statistics or metrics to track improvement from the project?

At this point, we have no metrics, because we haven’t yet gone live. But, Lounge Lizard has set up a process that will allow us to check our progress and share feedback once we do.

Is there anything unique about them that really makes them stand out, compared to other companies?

They provided us with a team of real experts and professionals. They seem to be true subject matter experts in their area and they leverage those skills and talents effectively. They are on top of the technology, they know how to increase our SEO capabilities and they know how to create a user-friendly experience that at the same time achieves our company’s goals.

Looking back on the work so far, is there any area that you think they could improve upon or something that you might do differently?

If there were anything, it would be to make sure to address and set clear expectations.

BACKGROUND

Please describe your company.

Our company is The Lightspeed Group, and we’re made up of multiple subsidiary companies or brands. We have GMI, which is a consumer online panel where we do market research. Then we have Lightspeed Global, which is health care doctor panel for online market research. We have another that is a financial services online research company, and we have different company that we’re currently rebranding, that is qualitative market research. So, we are online panels for market research, and we provide online samples to full research firms and direct-end clients.

What is your role and responsibilities?

I am the lead graphic designer for the marketing corporate side of the company.

OPPORTUNITY / CHALLENGE

What was your goal for working with Lounge Lizard?

We have multiple companies under The Lightspeed Group, and we’ve gone through a series of massive mergers through the past few years. One of our big challenges was to rebrand under the umbrella of The Lightspeed Group. We to bring all of the websites together into one place in a very short amount of time. We needed to integrate all of our forms into Salesforce, which is not an easy thing to do. They were able to make sure everything worked smoothly.

SOLUTION

Please describe the scope of their work.

We had four websites built with them. We wanted them to be device agnostic, so they would look good on a laptop, tablet, and mobile phone. They would all be under the same sort of branding, and we helped guide them in the design of the sites, but they built the sites and provided a lot of interactivity.

We wanted the websites to have nice scrolling, and the home pages to have an interactive shield. On the back-end, we wanted to use WordPress because it’s a nice user experience. Since we were maintaining four websites, we wanted to make sure that anyone could go in and do it. They did a lot of custom widgets. They also provide us with ongoing SEO [search engine optimization] work.

What was your process for selecting Lounge Lizard with which to work?

We had done a previous project with them back in 2008, so they were at the top of our list of companies to contact for the job. At the end of the day, they were the only ones who were willing to work within our extremely aggressive timeline for the budget that we had. We needed two of the sites done within six or seven weeks, and then the other two done four weeks after that.

Can you provide a ballpark dollar figure for the size of the work that they’ve done for you?

Our budget was $50,000 for four websites.

When were the projects completed?

The relationship started in July of 2014, and all websites were finished by October. We’ve been working with them on some maintenance. We also still use them for SEO services, and we’re also submitting an RFP [request for proposal] to them now for another website for a new acquisition.

RESULTS & FEEDBACK

Do you have feedback, statistics, or metrics to track improvement from the project?

The websites themselves work really well. They really delivered on the functionality and back-end development. We did run into a couple of weird glitches on our server, and they were right there to help us fix the problem. We were thrilled they were able to deliver on time. We’ve definitely had some really good traffic to the site. We’ve had positive feedback from clients on our new sites. They’ve found that it’s much easier to find information, and they like the interactivity. We also have good feedback from our internal sales staff.

Is there anything unique about them that really makes them stand out, compared to other companies?

I would say enthusiasm for a challenge. I think a lot of companies were nervous about trying to take on such a big project, versus Ken [Braun, found and chief creative officer of Lounge Lizard] who was like, ‘yeah we can do that.’ They’re up for any challenge. Their programming capabilities and their vision for creating interactivity was incredible. They know how to create something unique and beautiful that also functions very well. That’s what makes them unique is their vision and their enthusiasm.

Looking back on the work so far, is there any area that you think they could improve upon or something that you might do differently?

No. We were really happy with our experience with them. I can’t think of anything. They have always been very responsive, and they put in the hours to complete our websites.

BACKGROUND

Please describe your company and position.

I am the Business Consulting of Business Consulting

Describe what your company does in a single sentence.

As specialists in B2B lead generation and market strategy, we provide businesses with actionable insights and customized outreach plans. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Lounge Lizard to accomplish?

We hired Lounge Lizard to design and develop a custom, user-friendly website that would improve our online presence, enhance user experience, and support business growth through modern web design and effective functionality.

SOLUTION

How did you find Lounge Lizard?

Online Search

Why did you select Lounge Lizard over others?

High ratings

Describe the scope of work in detail. Please include a summary of key deliverables.

Lounge Lizard's scope of work involved designing and developing a custom website with a modern, responsive design. Key deliverables included a fully functional, mobile-optimized website, intuitive user interface (UI), enhanced user experience (UX), seamless navigation, and integration of necessary features like contact forms and e-commerce capabilities, all tailored to our brand and goals.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from the project include improved website traffic, increased engagement, and a higher conversion rate, as well as positive user feedback regarding the site's design and functionality.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Lounge Lizard demonstrated strong project management throughout, consistently delivering items on time and within scope. They were responsive to our needs, maintaining clear communication and collaborating effectively to address any concerns or adjustments.

What was your primary form of communication with Lounge Lizard?

Email or Messaging App

What did you find most impressive or unique about this company?

Lounge Lizard's ability to combine creativity with technical expertise impressed us. They not only delivered a visually stunning design but also ensured the functionality and user experience were top-notch.

Are there any areas for improvement or something Lounge Lizard could have done differently?

There are no areas for improvement that I can identify. Lounge Lizard exceeded our expectations in every aspect of the project, and their performance was exceptional throughout.

BACKGROUND

Please describe your company and position.

I am the Vice President of a steel manufacturing company.

Describe what your company does in a single sentence.

North American manufacturer of steel storage rack solutions for the supply chain across 15+ industries serving over 18k customer accounts. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Lounge Lizard to accomplish?

• Create dynamic interactive Website
• Drive Demand Generation via SEO optimization
• Build Brand Awareness

SOLUTION

How did you find Lounge Lizard?

Previous company

Why did you select Lounge Lizard over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Good value for cost
• Company values aligned
• Unique and thought leadership

Describe the scope of work in detail. Please include a summary of key deliverables.

Lounge Lizard is one of our key strategic partners.  I have worked closely with Ken and his team for over 12 years in my current role and they are a top notch web designer+++ partner.   From the inital consultation to the final go live/launch, Lounge Lizard has always demonstrated an unparalleled level of professionalism, creativity and technical expertise.  

Also the fact that they are committed to understanding our company's vision, yet provide input to delivery a stunning, user-friendly and dynamic website.  Ultimately our website work with LL has driven demand generation thereby increasing revenue too.  Highly recommend. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• increase site visits
• increase demand generation 
• revenue growth

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Solid team and transparent. 

What was your primary form of communication with Lounge Lizard?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Agile and Ability to Make things Happen 

Are there any areas for improvement or something Lounge Lizard could have done differently?

not that i can think of... not charge me for their IP ; ) 

BACKGROUND

Please describe your company and position.

 I am the Client Operations Manager of a financial services company 

Describe what your company does in a single sentence.

Equity investing

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Lounge Lizard to accomplish?

Help with website support.

SOLUTION

How did you find Lounge Lizard?

Online Search

Why did you select Lounge Lizard over others?

Pricing fit our budget

How many teammates from Lounge Lizard were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

website maintenance and development when needed.

RESULTS & FEEDBACK

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They respond to our questions on time. Items have been on time everytime so far.

What was your primary form of communication with Lounge Lizard?

Email or Messaging App

What did you find most impressive or unique about this company?

The ease to communicate project needs and generally quick to respond

Are there any areas for improvement or something Lounge Lizard could have done differently?

Not really. Our website is a mess, but was deisnged by another company. My goal over time is to rebuild the back end to have everything linked and easier to maintain for a novice person like myself.

BACKGROUND

Please describe your company and position.

I am the Director of Marketing of a medical device company

Describe what your company does in a single sentence.

Medical device company providing products to treat veterans suffering from chronic pain.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Lounge Lizard to accomplish?

• Website development

SOLUTION

How did you find Lounge Lizard?

Online Search

Why did you select Lounge Lizard over others?

• High ratings
• Pricing fit our budget
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

Website development from conception to completion.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Positive feedback from:

• Prescribers
• Patients
• Prosthetics people

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes. Open and responsive to all requests.

What was your primary form of communication with Lounge Lizard?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Lounge Lizard is quick to respond to issues and is open to helping in any way.

Are there any areas for improvement or something Lounge Lizard could have done differently?

None

BACKGROUND

Please describe your company and position.

 I am the Business Development Manager of an advertising & marketing company 

Describe what your company does in a single sentence.

Promotional Products

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Lounge Lizard to accomplish?

• web development

SOLUTION

How did you find Lounge Lizard?

Referral

Why did you select Lounge Lizard over others?

Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

NDA in place

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They were an excellent web developer with the ability to provide and implement thought-leading designs on tight project schedules

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, very responsive

What was your primary form of communication with Lounge Lizard?

Email or Messaging App

What did you find most impressive or unique about this company?

Responsiveness

Are there any areas for improvement or something Lounge Lizard could have done differently?

N/A

BACKGROUND

Please describe your company and position.

 I am the Senior Marketing Specialist of a manufacturing company 

Describe what your company does in a single sentence.

Pallet rack manufacturing.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Lounge Lizard to accomplish?

• Website Development
• Website Hosting

SOLUTION

How did you find Lounge Lizard?

Prior Relationship

Why did you select Lounge Lizard over others?

• High ratings
• Good value for cost
• Thought Leadership

How many teammates from Lounge Lizard were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Developed and launched and innovative website that maintains a crisp look in longevity. Continue to provide thought leading ideas on enahncements to the page as our business grows.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Launch a fresh, innovative webpage designed to have a long lifespan. Build enhancements into page to grow paralell to our bsuiness.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Timely replies from a team built around our project needs and schedule. Team is always communicative and easy to reach via e-meeting, email, and phone.

What was your primary form of communication with Lounge Lizard?

Virtual Meeting

What did you find most impressive or unique about this company?

Lounge Lizard's innovative thinking, design and more that went into providing a custom website that met our branding needs while showcasing our presence as an industry leader.

Are there any areas for improvement or something Lounge Lizard could have done differently?

Lounge Lizard made sure to work with us to tailor a custom plan to our needs which left no room for improvement.