What evidence can you share that demonstrates the impact of the engagement?
It has been a pretty nice journey. Our official launch has been delayed because of COVID-19. We are still in the cycle, but the feedback we have received from our beta testing users has been phenomenal. They’ve said that it looks really good as it relates to the application and how you navigate through it. That is a kudos to the work and development that Konstant Infosolutions has done.
We also have data from our beta testers that say they really like the thought process of the business idea of why we brought the application to life. That coupled with how it works and flows shows that we are going to have a significant level of users when we get out of this COVID-19 situation and get into our marketing, PR, and promotion phase.
How did Konstant Infosolutions perform from a project management standpoint?
We made a really good decision in hiring them is because they partnered with us on the scope. We did this together. It’s unique because we didn’t just come to the table with a scope and told them to build this for us; we actually partnered with them. They’re not a service provider to us; they really are the development arm to our company.
We go through everything with our business analyst and then once the team either begins to develop or design, if they have any questions based on the artifacts he creates from our discussions, we either get on a call or do an instant message chat and talk and walk through it.
There are always some challenges when it comes to managing projects. There is always going to be a level of miscommunication about the timeline or expectations.
With Konstant Infosolutions, we have had those scenarios, but we have overcome them relatively seamlessly.
We may come with an idea, and Konstant Infosolutions is going to challenge it and let us know when they don’t think it would be a good idea like a true partner would. We debate, we talk, we figure things out together and I think that is the benefit and beauty of having a partnership with a company versus just bringing a company on to do a job.
What did you find most impressive about them?
Their level of commitment and dedication to the success of the overall effort is their most impressive attribute. It is easy to get caught up in the nuances of the code or a specific feature. Our relationship is really built on a commitment for collective success in the long run and I think that is what is really important. That is what stands out dramatically over a lot of development partners that I have had in the past. Konstant Infosolutions is committed to the long term. They understand what we’re going after and how we are going to go after it together.
Their development team and the level of code and quality of code is another item that is really superior to a lot of players. Other huge development firms don’t produce code that’s as high quality as Konstant Infosolutions.
Are there any areas they could improve?
There is a lot going on across all of our businesses, so we have trade-offs. They can't do everything at the right pace and speed for each client. I think for me, I would say it revolves around how we accelerate in some spaces and areas whether it is the design and even development. It’s the speed at which we can go from understanding to delivery. I wouldn’t say it was something that was concerning.
Do you have any advice for potential customers?
Know what you want and be committed to what you want as that acts as the first piece. If you are evaluating between multiple parties if you know what you want and you know that your meetings would help in shaping to make it better than this is a superior choice. If you are looking at a partnership model, this is the way to go.
If you are looking for someone to come in and do some work and that be it, I don’t know if Konstant is the partner for you because I haven’t used them like that. Know what you want and know what you need help with. Be honest and transparent with yourself as it relates to what you are trying to accomplish. Be transparent and honest with whomever your partner is for this type of work so that they can give you what they are able and willing to do.