What evidence can you share that demonstrates the impact of the engagement?
We have about 13,000 registered users out of 30,000–40,000 downloads. Around 2,500 books have been downloaded so far, and we just started in June of last year. Both our book userbase and downloads are growing, even though we haven’t put much into marketing since we’re having tech issues.
The functionalities for the website aren’t finished yet, so it’s not released. The financial reports aren’t done yet, which is a serious problem because it’s put me at risk of a lawsuit from the producers of the content on the app. The reports were due in December, and we’re still waiting for them. The tremendous delays in phase two are impacting me very negatively.
Once, when our app was operational, Konstant took it completely out of the system. Instead of just upgrading the app, they withdrew it from the store, and all our users lost access. It took three days to fix and was incredibly damaging to our brand. Their QA isn’t very effective, and I often have to find issues myself that they overlooked.
How did Konstant Infosolutions perform from a project management standpoint?
I’ve had to check in with them a lot in order to get things finished. Whenever I talk to them, they say they’ll do something, but it requires a lot of oversight on my end for it to actually get accomplished.
They don’t clearly explain what’s going on. I’ve asked for a project plan multiple times, but they’ve seldom provided a concrete plan.
Are there any areas they could improve?
They have smart and skilled people, but they seem to be overloaded. They don’t have a system in place for escalations, and I have a hard time getting in contact with any of the partners that sold us the project at Konstant.
They don’t provide any strategic direction or proper QA. For example, our subscription engine hasn’t been working properly for over six months. After customers pay, they still don’t get access to our services, and that’s a huge problem. It’s happened to half of our customers. We’ve told this to Konstant, but it’s still not solved. The quality of the products they’ve built isn’t where it should be.
Do you have any advice for future clients of theirs?
Only hire Konstant if you know very specifically what you want and don’t have a strict timeline. Their price makes them worth it. Otherwise, if you don’t fully know what you want or need it by a certain time, don’t use them.
Konstant’s ability to easily communicate difficult topics expedited delivery and made the overall process more enjoyable. Having a single point of contact simplified the multi-iteration process significantly.