Great software… because we put People first

Bronze
VERIFIED

We are software development experts who leverage technology and ask the right questions to bring you tangible results in the form of reliable, high quality, sustainable software that is delivered on time, right first time. 

 

We build long-lasting partnerships through honesty, transparency and open communication. We are trusted with our clients’ business and technology problems, delighting them with our talented, agile and adaptable team. 

 

Working with us is like having a partner next door, our can-do attitude, positive atmosphere and energetic approach create a unique culture that fosters open-mindedness and drive to succeed.

 

Clients benefit from our 19 years’ experience:

  • Established by 2 people --> today we are a team of 800 people
  • 100% surveyed clients claim the quality of our services meets or exceeds expectations
  • 65% of revenue from clients working with us for over 3 years
  • ISO 27001:2013 certified
  • Best Nearshore Team 2019 named by Global Sourcing Association
  • 4 times named Top Web & Software Developers in Poland by Clutch
  • Microsoft partner for 12 years

 

Whether you need software engineers, a bespoke solution or technology insights, we can deliver.

 

Software development teams

Tap into our pool of talented software development engineers including, among others, .NET and Java experts.

 

Software development projects

Get an A-Z solution with a full cycle product development process managed by us.

Consultacy

Benefit from almost 20 years of experience and let us be your secret weapon when it comes to innovative technologies.

 
$25,000+
 
$25 - $49 / hr
 
250 - 999
 Founded
2000
Show all +
Gliwice, Poland
headquarters

Portfolio

Key clients: 
Tenneco // The Linde Group // Ista // Credit Agricole // Flowbird // Valeo // TechSoup // Thomas Miller // Marston Holdings // mPay // Smart Valor // Screenmedia // Fareshare // HAS Technology Group // Time Care // UK Power // Trapeze Group // Allocate // Steamship Mutual // Zest // Algomi // Vlokswagen Group Polska

Case studies and video references are available here: www.future-processing.com/clients
Allocate Image

Allocate

Future Processing teams work on a few projects for Allocate simultaneously. One of the biggest projects we work on is E360 web application, which helps to manage the periodic assessment of doctors.

 

We provided a dedicated team responsible for the development process

and quality assurance aspect. However, before the development started, we had to design the architecture of the solution from the very beginning.

 

Due to entrusting software development outsourcing to Future Processing, Allocate managed to achieve significant cost-savings, compared to the UK, not losing on quality. Our cooperation resulted in a much shorter time to market and gave the client more flexibility in resource allocation.

 

The project helped demonstrate to the client a template for successful, multi-location SCRUM development. To foster open communication, which is a keystone to agile implementation, both sides constantly stay in touch for technical and management issues.

 

Over the years we acquired a lot of knowledge about Allocate and their needs. Having learned that, we have domain contribution and we can propose improvements. Together with the client, we think of what to do to help them achieve what they really want. We are trusted when it comes to offering solutions and refining requirements.

 

Technologies:

  • .NET
  • ASP.NET
  • SQL SERVER
Credit Agricole Image

Credit Agricole

The cooperation between Crédit Agricole and Future Processing began in 2018, when the Credit Agricole was looking for a business partner in the FinTech area. From the very beginning, we have been cooperating closely with Unicorns Innovation Lab – a department responsible for implementing innovation and testing new technologies and approaches.

 

We prepared an

application supporting the internal processes at the bank, with a modern, user-friendly, high-quality interface.

 

Crédit Agricole Bank Poland is a part of one of the biggest and most stable financial groups in Europe which serves 52 million customers in 49 countries. Customer focus, accountability and community support are enduring values that have been its hallmark for 120 years. Led by its 139,000 engaged employees, the bank forges genuine partnerships with its customers.

 

Technologies:

  • ANDROID
  • IOS

 

Volkswagen Group Polska Image

Volkswagen Group Polska

Our task was to audit 7 applications provided by an external company in the following areas:

  • Code readability audit
  • Components audit for used licenses
  • Component audit for updates and security

 

In order to be best prepared for the audit, we visited our

client to get to know the business background of the product and to make a preliminary code review. The audit’s goal was to verify the systems in terms of widely understood IT security.

Future Processing is VGP’s technical consultant thanks to which their IT department feels safe when making decisions regarding key systems.

We audited 7 applications including systems used in the everyday functioning of VGP, which are used by a total of about 2-3 thousand users. We audited, among others, an application for car fleet management and a training platform.

 

Main benefits of our partnership:

  • VGP has gained a technical consultant who will help in making decisions regarding their key systems,
  • report from the audit we conducted, along with software evaluation,
  • recommendations regarding possible technical and procedural improvements,
  • cooperation with specialists with a high level of technical knowledge,
  • an audit which did not interfere with the daily work of VGP employees and was carried out on time and tailored to client’s needs thanks to regular teleconferences, 
  • value for the client visible after 3 weeks of cooperation.

 

Technologies:

  • PHP

 

Tenneco Image

Tenneco

Tenneco is one of the world’s leading designers, manufacturers and distributors of clean air and ride performance products and systems for the automotive, commercial truck and off-highway markets and the aftermarket.

 

Tenneco has selected Future Processing as their partner because they wish to implement solutions that will facilitate company’s growth, optimise business processes

and allow for more effective management. Together, we are working on projects based mostly on SharePoint Online, which is a powerful and complex suite of software that optimises all of the benefits of an intranet.

 

Future Processing SharePoint Team has proved over last years that they are a partner we can rely upon. We have created many great solutions, which support our business processes every day, helping us to both save on costs and capture new business opportunities.

 

- They help us get the most of our SharePoint Online and innovate on ways our employees collaborate worldwide. The Team presents great commitment to results, keeping quality as their primary Focus - Przemysław Łuniewski, Collaboration Platform Architect

 

Technologies:

  • SHAREPOINT
Euromoney Institutional Investor PLC Image

Euromoney Institutional Investor PLC

Within our cooperation with Euromoney Institutional Investor PLC, Future Processing has delivered nearly 50 projects. We were responsible for the development of web applications, back-office configurations, internal systems and upgrading their software.

 

The main thing we did is allowing our client to switch from paper publications to electronic ones, which greatly reduced

maintenance costs and sped up time to market.

 

We have provided a highly scalable, competent team of engineers, able to work on a wide range of concurrent, yet diverse software projects. This enabled Euromoney to keep their development costs down, while delivering much higher volumes of software, without any compromise on quality.

 

Cooperation with Future Processing has also resulted in the use of new technology and best practice since we were working on modernising and streamlining Euromoney’s applications.

 

Technologies:

  • ASP.NET
  • C#
  • HTML
  • IOS
  • JAVASCRIPT
  • VISUAL BASIC .NET
  • WINDOWS COMMUNICATION FOUNDATION
Flowbird Image

Flowbird

Our cooperation with Flowbird (previously known as Parkeon) started in 2008.

 

Over the years, we’ve grown from an initially small team to the position where we are now supporting various business units, in both transport and parking, for both the UK and France.

 

Our interdisciplinary delivery teams have developed and enhanced software for a span of platforms, from embedded

software on Flowbird’s devices, through to back-office systems. Projects have ranged from minor improvements for particular Flowbird customers, through developing components of a mass transit solution on a new architecture, to providing support for developed solutions.

 

Main benefits of our partnership

  • We are now a key partner of Flowbird, providing a significant software development capability. Flowbird has delivered solutions using a range of technologies, in order to meet the needs of their clients. Future Processing has been involved with all of these.
  • To date, there are around 10,000 buses in the UK equipped with Flowbird machines which contain software components developed by Future Processing. What is more, 5000 buses in Sydney are equipped with Flowbird’s Bus Driver Console running on software which also includes components developed by us.
  • Apart from the above, we have supplied the ticketing system as part of a prestigious city-wide scheme for Helsinki, including driver consoles, ticket validators, ticket vending machines, inspection devices and a comprehensive back-office system.

 

Technologies:

  • ANDROID
  • ANGULAR
  • ASP.NET
  • JAVA
  • JAVASCRIPT
  • MICROSOFT AZURE
  • NODEJS
  • PHP
  • PYTHON
ista Image

ista

ista is one of the world’s leading companies providing energy management services for greater energy efficiency in buildings – especially in apartment buildings and commercial properties.

Business Challenge
ista first approached us at the end of 2015 with the intention to further strengthen its position solutions for property management in Europe. The company was looking for a

partner who would deliver a web portal for the analysis of utility consumption data for property managers. The portal needed to be user-friendly had to integrate with other systems and had to have an ability to run detailed reports.

 

Future Processing’s Role
Our role was to create a bespoke solution from scratch. We started off with the Analysis & Design and a UX consultation and proceeded with development with constant input from UX colleagues.

The ista Property Manager Portal (iPMP) was rolled out to Italy in January 2017 and it will shortly go live in other countries as well.

 

Main benefits of our partnership
ista now has a corporate solution which has been custom-built and therefore perfectly meets the needs of their target market.

 

The iPMP we created is a web portal that allows users for detailed reporting of utilities used in buildings they oversee. Beyond a standard reporting of usage, users can now also monitor trends over time and compare levels of utility use between different apartments, or following structural changes to the building. This allows for better control of usage and for a reduction of losses which supports the green attitude of ista towards the environment.

KMD Image

KMD

We first started working with KMD in 2012 when they were looking for an outsourcing partner to handle their overhead of work.

 

On a daily basis, we add new functionalities, in order to improve user experience. Our work for KMD comprises knowledge from different domains, therefore we needed to use our depth and breadth of experience and quickly understand our client’s

needs.

 

Considering the scale of the cooperation, we were given the opportunity to work on many projects, for different branches:

  • Public sector
  • Education sector
  • Employment sector
  • Medical Care sector

When KMD needed to increase the size of their in-house teams, we have provided the necessary skills and competencies.

 

Our engineers regularly discuss new requirement and propose improvements where appropriate. This flexible approach is delivering rapid, high-quality results.

Outsourcing also allowed KMD to make substantial cost savings. We can also safely say that thanks to our work KMD has increased the performance of their products and thus the satisfaction of end users.

 

Technologies:

  • .NET
  • ANDROID
  • ANGULAR
  • ASP.NET
  • C#
  • HTML
  • IOS
  • JAVASCRIPT
  • WINDOWS COMMUNICATION FOUNDATION

 

Marston Holdings Image

Marston Holdings

Marston Holdings is the UK’s largest judicial services Group, with circa 2,000 employees and agents processing circa 1.4 million cases per annum.

 

Marston Holdings recovers over £300 million a year on behalf of taxpayers, businesses and individuals through ethical and integrated court order compliance. The company prides itself on delivering an efficient and effective service that is built on

five core values: respect, transparency, accountability, professionalism and innovation.

 

Marston has always had a need to serve its clients in the best way it can, which is why they decided to start working with an IT outsourcing partner for its development work. Future Processing’s cooperation with Marston started at the beginning of 2013 and covered many projects over the years.

 

Technologies:

  • ASP.NET
  • C#
  • HTML
Smart Valor Image

Smart Valor

Based in the Swiss Crypto Valley, Smart Valor is a blockchain start-up set to enable borderless crypto finance.

 

Smart Valor aims to build a decentralised marketplace for tokenised alternative investments backed by secure custody for crypto

assets.

 

Capitalizing on the Swiss legal framework, Smart Valor aims to combine privacy and security of a leading banking centre with the accessibility and diversity of the blockchain-based open network.

 

Future Processing is working with Smart Valor to implement a blockchain-based system which aims to revolutionise the financial industry.

 

Technologies:

  • AMAZON WEB SERVICES
  • ANGULAR
  • JAVA
The Linde Group Image

The Linde Group

The Linde Group is a world-leading gas and engineering company with around 65,500 employees in more than 100 countries worldwide.

 

In 2016, The Linde Group’s newly founded subsidiary – Linde Hydrogen Concepts, launched the world’s largest and friendliest hydrogen-powered carsharing service – BeeZero®.

 

BeeZero® is the first hydrogen, zero emission car sharing

service in the world. Thanks to its state-of-the-art technology, BeeZero®’s users can help to reduce pollution and traffic noise without having to forego the amenities a car has to offer.

 

Initially, Future Processing’s role was to create custom modules that would become integrated with the existing off-the-shelf solution, targeting a hybrid organisation. However, as matters developed, BeeZero® decided to have a custom system that would support all BeeZero® function domains built from scratch by Future Processing.

 

Main benefits of our partnership

Even though we do a lot of programming work, we are more than just developers to Linde – working in an Agile approach, we participate in the entire service lifecycle, from design through the development process to production support and, acting as a partner, we help them build a hybrid organisation. Linde gained a dedicated team of more than 20 experts adept at a variety of software development-related activities. The engagement of different roles made the project very lightweight for the client.

 

Technologies:

  • .NET
  • ANGULAR
  • ASP.NET
  • JAVASCRIPT
  • MICROSOFT AZURE
Valeo Image

Valeo

Future Processing chosen by Valeo to conduct Analysis & Design and development of a brand new Europe-wide system.

 

Founded in 1923, Valeo is one of the first automobile equipment suppliers in the world and a partner to all automakers worldwide. As a technology company,

Valeo proposes innovative products and systems that contribute to the reduction of CO2 emissions and to the development of intuitive driving.

 

Future Processing’s role
We were tasked with conducting analysis and providing a specification for a brand new, internal system which will be used by Valeo employees all over Europe. The specification document was based on knowledge gathered during two series of workshops that took place in France, in the physical location where several processes crucial to the system are conducted, and in Poland where the new solution concept was discussed and developed.

 

Knowledge acquired during these workshops, with constant input from the main stakeholders, was the basis for designing a solution answering both the business’ and the end-users’ needs. The aim of the requirements engineering phase was to support the ongoing business process with new, efficient solutions designed from scratch to improve it, but also ensuring that they respect good practices that have been developed over the years.

 

Cambridge Computed Imaging Ltd about Future Processing

An interview with Mike Hayball, CEO of Cambridge Computed Imaging Ltd (CCI LTD)

Read the case study here: https://www.future-processing.com/client/cambridge-computed-imaging-ltd/

 

An interview with Craig Kritzinger, IT Director for Staffcare

Read the case study here: https://www.future-processing.pl/client/staffcare-limited

An interview with Paul van Haver, Vice President of TechSoup

Read the case study here: https://www.future-processing.com/client/techsoup

An interview with Tom Horvei from Altiweb

Read the case study here: https://www.future-processing.com/client/altiweb-as

 

An interview with Graham Perry, Business Unit Director at iSite

Read the case study here: https://www.future-processing.com/client/isite

An interview with Owen Griffith, Managing Director, Parkeon

Read the case study here: https://www.future-processing.com/client/parkeon/

Building a new system for FareShare

Watch the video and discover how we helped our Client, FareShare, develop a cloud-based solution that will help in the day-to-day operations of their warehouses and reflect the way they operate.

Read the case study here: https://www.future-processing.com/client/fareshare


 

Reviews

Sort by

Custom Software Development for Consulting Firm

“Their team was efficient, finishing a task at a speed our own department could not have.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
June - Oct. 2016
Project summary: 

Future Processing developed a portion of a custom software application for a consulting firm. The team built the communications portion of the software and provided customer service.

The Reviewer
 
51-200 Employees
 
Gliwice, Poland
Consulting Director, Plaut Consulting
 
Verified
The Review
Feedback summary: 

The software has been well received by the internal team and customers. Future Processing provides high-quality results in a timely manner, successfully adhering to strict deadlines set by external sources. The team is hard-working, talented, and engaged.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the consulting director at Plaut Consulting Poland. We have been in the Polish market for 10 years and are a member of the Plaut Group, headquartered in Vienna. We are present in seven countries with nine companies.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Future Processing?

Our team developed an SAP software for communication with the Polish Ministry of Finance, and we contracted Future Processing to develop one portion of that software.

SOLUTION

What was the scope of their involvement?

Future Processing developed the communications portion of the software. Their team worked in .NET to create the software, which enables our customers to communicate with the Ministry of Finance API. Their team met with us in-house to cover the requirements and developed the software remotely. Future Processing also provided post-implementation services to our customers.

What is the team composition?

I worked directly with two members of the Future Processing team. 

How did you come to work with Future Processing?

Future Processing is our office neighbor, so we frequently cooperate.

How much have you invested with them?

We have invested about €20,000 (approximately $22,000 USD).

What is the status of this engagement?

Our engagement with Future Processing ran from June–October 2016.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Future Processing did excellent work for us. We were working within a very short timeframe due to deadlines from the Minister of Finance. It was a huge development project and they were able to complete it on time. The software either works or it doesn’t, and it’s been working great. Anytime there have been issues, their team is engaged in helping to solve it.

How did Future Processing perform from a project management standpoint?

The Future Processing team communicates with us directly. Their team was efficient, finishing a task at a speed our own department could not have.

What did you find most impressive about them?

Their services were great from a cost-benefit perspective.

Are there any areas they could improve?

No. I would recommend working with their team.

Do you have any advice for potential customers?

Choose Future Processing for your next project.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

CRM Dev for Optical Measuring System Distributor

"Now we build long-term customer relationships that are personalized, proactive, and predictive..."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Apr. - July 2015
Project summary: 

Future Processing created a CRM to manage client and business processes as well as store relationship-focused data. 

The Reviewer
 
11-50 Employees
 
Pozàn, Poland
Engineer, Optical Measuring System Distributor
 
Verified
The Review
Feedback summary: 

Daily workflows are more structured and efficient, and stakeholders can analyze internal processes. As a result, productivity has increased and resources have been conserved. Customer service has improved, and the database functions well. The team is responsive and communicative.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Lenso is a exclusive distributor of GOM optical measuring systems in Poland. An experienced and competent team of engineers, helps to choose an appropriate measuring system, perform the machine presentations, provide system implementations and support.

Lenso is also a part of the Metrology Competence Centre – the platform which integrates companies providing services and products essential for every branch of industry in scope of metrology, quality control and reverse engineering.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Future Processing?

We approached to Future Processing because we needed a solution to better handle their client management and business processes. We needed most was a place to store the information about their relationships with clients – a people-oriented IT solution.

What were your goals for this project?

To get the solution to better handle their client management and business processes.

SOLUTION

How did you select this vendor?

We got the good recommendation about Future Processing.

Describe the project and the services they provided in detail.

We got the software which not only made our daily job easier but also more systematic, since employees are guided through execution of each task. This helps to increase productivity and focus on what’s most important — delivering excellent customer service.

Apart from the solution itself, we went an extra mile and Future Processing adjusted it to optical measurement solutions industry, in which we operates. Each of the available entities is custom-made and specific to the environment in which GOM’s products are being used.

What was the team composition?

We generally work with one senior developers and a team leader.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

It is definitely a better model of cooperating with the Client, and we have full control over it. We have a good database for conferences, trade shows, user meetings, analysis of work of our employees, analysis of the progress of the entire sales process – to name just a few.

Now we can build long-term customer relationships that are personalized, proactive, and predictive across marketing, sales, and service delivery. All of the above translates into increasing organisational efficiency while delivering excellent customer service.

How was project management arranged and how effective was it?

Future Processing provided quick response times and good communication. They are very open for our feedback. People from our company did't report problems related to work with Future Processing team. The workflow was very effective.

What did you find most impressive about this company?

Very professional approach to the customer

Are there any areas for improvement?

No, we don't have to improvement solution. Sometimes we need to add new option in the software - because of new products and sales management.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Platform Development & Maintenance for National Nonprofit

“Future Processing is extremely committed to quality.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
4.5
The Project
 
$200,000 to $999,999
 
Oct. 2018 - Ongoing
Project summary: 

Future Processing provides development support to a national nonprofit. Their team has integrated with the in-house team to provide support and maintenance to the platform.

The Reviewer
 
11-50 Employees
 
Washington, D.C.
Kristen Bennett
Managing Director, Service Year Alliance
 
Verified
The Review
Feedback summary: 

The collaboration has allowed the internal team to meet deadlines and has reduced the number of bugs on the platform. Future Processing is adaptable and organized, adopting the preferred communication methods of the client. Their team is talented, transparent, and professional.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the managing director of service at Service Year Alliance, a national nonprofit that connects individuals looking to do a year of service with nonprofits and public organizations that have opportunities. I oversee our platform, the ongoing development team, and the internal team that does sales, user engagement, and customer support.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Future Processing?

Our platform was three years old and we were looking for a sustainable development partner to nurture and expand our platform. We wanted a team to work with us 50/50 on the maintenance and needs of the platform while developing new features in an iterative way.

SOLUTION

What was the scope of their involvement?

Future Processing provides development and maintenance to our platform. The first few months involved transitioning from our old team to theirs, but since then we've been in sprints moving forward. We plan out our development priorities and refine our work together. Their team works in Django, JavaScript, and Python.

What is the team composition?

We work with a team of five from Future Processing. Four of them have been on their team since the beginning, including two developers, a QA engineer, and a team lead. We added a UI/UX   this summer. We interact directly with all members of the team on a daily basis.

How did you come to work with Future Processing?

We found them through a reference from a colleague. When we were looking to move to a new vendor we reached out to individuals to see who they were working with. After a series of proposals and scoring, we felt like Future Processing and their work approach would best augment what we were trying to do. 

How much have you invested with them?

We have spent between $200,000–$250,000.

What is the status of this engagement?

Our ongoing engagement with Future Processing began in October 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Having their support has allowed our internal team to hit most of our deadlines. We have seen an increase in the quality of the development work. There are fewer user-facing bugs and issues. Our internal team has to do less cleanup work.

How did Future Processing perform from a project management standpoint?

Future Processing is extremely flexible about adapting to the project management tools that work best for us. Since we are a few years into the project, we had a system down and they were willing to joint that over starting over again.

Our teams communicate via video call every morning for scrum so we are face to face every day for at least 15 minutes. We also have a weekly refinement meeting over video. Our teams regularly communicate more informally through Slack and use Github for tickets that are in process. 

What did you find most impressive about them?

Future Processing is extremely committed to quality. They make it work for the client and product. I have never had a sense that there is another agenda or interest at play. Their team will talk through our needs and see what we’re trying to accomplish. They offer different solutions but are always happy to run with what is best for us as an organization. It’s about putting the best product out there.

Are there any areas they could improve?

Now that we are further into a working partnership, we’ve reached a place where they’re incredibly transparent with us. It maybe took us a while to get to that honest place. Future Processing now feels as though they can offer critiques, which we appreciate. It would have been nice if we had gotten there faster.

Do you have any advice for potential customers?

We are very process-oriented and have a lot of documentation. Our team gave Future Processing everything we thought they needed to understand our business goals and our product. They remarked on how no one had ever prepared so much documentation for them. I would recommend giving them all of the resources to read ahead of time so they can best offer suggestions and solutions.

5.0
Overall Score It’s been wonderful, they’re great partners.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    We haven’t had any issues with being able to meet deadlines and stay on schedule.
  • 5.0 Cost
    Value / within estimates
    This is the most affordable solution we have had for development.
  • 5.0 Quality
    Service & deliverables
    The quality of the cod has been great and bug-free.
  • 4.5 NPS
    Willing to refer
    It depends on whether your tech stack is a good fit for them.

Software Development for Joint Nonprofit Partnership

“They are true development partners in that they make sure we’re achieving the goals we set out to achieve.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
2013 - Ongoing
Project summary: 

Future Processing serves as a development partner to a joint nonprofit project. They developed an identifier system with an AWS architecture for database coordination. The team provides ongoing maintenance.

The Reviewer
 
51-200 Employees
 
Washington, D.C.
Kevin Conroy
Chief Product Officer, GlobalGiving
 
Verified
The Review
Feedback summary: 

Their solution-oriented approach and deployment of effective project management tools have supplemented a long-term partnership. The team is mindful of business goals and the bigger picture; when internal stakeholders propose ideas, they offer a thorough overview of all possible outcomes.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the chief product officer at GlobalGiving, a nonprofit that runs a crowdsourcing platform to connect other nonprofits in 170 countries around the world.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Future Processing?

We hired Future Processing to support a joint software development partnership project between ourselves and three other nonprofits. We needed a trusted partner to assist us in adding additional capacity above and beyond normal daily operations.  

SOLUTION

What was the scope of their involvement?

Future Processing developed a unique identifier system for nonprofit database coordination among our core organizations. They suggested and helped refine an architecture approach using AWS and a variety of technologies. They answered all of our technical questions as to how the system would work and ensured that the architecture supported our business workflows.

Since developing the system, they’ve continued to maintain it.  

What is the team composition?

I came onto the project four years ago, so I’m not sure how many team members from Future Processing have been assigned to work on this project over the years. We’ve had at least 2–3 people assigned to us in the maintenance phase, and I believe we may have had a few more during the build phase.

How did you come to work with Future Processing?

One of the nonprofits on the project had worked with Future Processing in the past and suggested them. Our group vetted them along with a few other candidates before ultimately settling on Future Processing.

How much have you invested with them?

Over the full course of the engagement, we’ve spent $300,000.

What is the status of this engagement?

My company started working with Future Processing in early 2013, if not before that, and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve always been impressed by the thoughtfulness and problem solving that they bring to making sure they achieve our business goals. They also the bigger picture in mind; if we ask them to do something, they don’t hesitate to point out potential ripple effects we hadn’t considered might negatively impact our AWS costs or other business functionalities.

They make sure we think through all of the implications. They’re not just a partner who’s going to blindly do whatever we say, regardless of the consequences, and then bill us to fix it later. They are true development partners in that they make sure we’re achieving the goals we set out to achieve.

How did Future Processing perform from a project management standpoint?

They perform very well in this regard. We use the Atlassian suite with Confluence and Jira to communicate about specific needs. We also have dedicated email support channels so that we can send requests and get status updates from them, easily going back and forth. My team can look at project plans and past incidents or work requests through a web portal, which has saved us a lot of time over the years.

What did you find most impressive about them?

We’ve been most impressed by their ability to be a part of our development team and business planning.

Are there any areas they could improve?

No, nothing in particular comes to mind.

Any advice for potential customers?

My advice would be generic in the sense that if you’re outsourcing, you need to make sure you’re providing as much context as possible. This will allow Future Processing to understand your business goals and create a solution for what you need, rather than the solution for what you say or think you need.

5.0
Overall Score We have no complaints; we’re a happy customer.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They tell us exactly what is needed to achieve our goals. If there are delays due to some uncovered complexity, they provide full details.
  • 5.0 Cost
    Value / within estimates
    The cost is very good.
  • 5.0 Quality
    Service & deliverables
    They’ve always done everything we’ve asked them to do with a high degree of quality.
  • 5.0 NPS
    Willing to refer
    I've already referred them; I’ve gotten them a couple of new clients over the years.

Software Development for Construction Company

"We’ve worked with them on a series of projects, and they're very good at hitting timelines and getting results."

Quality: 
4.5
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
Apr. 2016 - Ongoing
Project summary: 

Future Processing provides UI/UX design and development services for a SaaS product. The team supported the delivery of several new modules, including a decision analytics feature.

The Reviewer
 
201-500 Employees
 
United Kingdom
Richard Moxon
Head of Operations, Styles&Wood
 
Verified
The Review
Feedback summary: 

Future Processing continues to complete deliverables within set timeframes. The team maintains open lines of communication and manages resources effectively. Their extensive knowledge, coupled with their wealth of development talent, sets them apart from other providers.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the head of operations for Styles&Wood, a construction company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Future Processing?

The original brief was to deliver a modular property management system. That was completed in late 2017 and was very successful. Since then, we’ve engaged with them to support us through a number of migrations of our client base.

We had a legacy solution on ASP.NET that was based on pretty old technology. It was a package we had originally purchased and customized. We felt like it was time to change it, and we wanted to move to something that was much more modern in its look and feel.

We wanted to change it from being a one-size-fits-all product to being a more generic, modular system, where clients could pick and choose what they wanted to do. The goal was to create a solution that would provide our clients with a significant amount of configuration capabilities. This way, clients could tailor the solution to their business, despite it being an off-the-shelf SaaS product.

We had an in-house development team that was focused mainly on the legacy system, but we didn’t have access to a modern skills base. We needed a company that could provide modern techniques to give our product a much wider exposure.

SOLUTION

What was the scope of their involvement?

They updated our software and designed the UI/UX of the platform. The development work is done using the Microsoft stack, specifically ASP.NET. They also leverage HTML5 and the Kendo forms loader.

We have some very large retail clients in the UK, and they’ve helped us migrate them over onto the new platform. Future Processing is also working with us to continuously enhance the product. We’ve consulted with them for two or three more additional modules, as well as a decision analytics integration.

Future Processing also manages our codebase and our release process, and they provide us with third line support for the product. We have a second line support desk based here in the UK, and they provide development support through their office in Poland.

What is the team composition?

The size of the team varied over the course of the engagement. There’s always been between 12–17 people. We have a dedicated team that includes a team lead, two business analysts, one solution architect, nine developers, and four test analysts.

How did you come to work with Future Processing?

We were looking for a technology partner who was operating in our space and could give us access to modern technologies. Future Processing was recommended by a couple of other contacts within the industry. They have a fairly significant footprint in the UK.

How much have you invested with them?

We’ve spent £2.5 million (approximately $3 million USD).

What is the status of this engagement?

We started working together in April 2016 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve worked with them on a series of projects, and they're very good at hitting timelines and getting results.

How did Future Processing perform from a project management standpoint?

The original project was kicked off using Kanban. Since then, we’ve moved more into a Scrum hybrid that's not pure agile. We do quite a lot of requirement specifications.

They continue to perform incredibly well, especially at managing their own resources. We hold weekly meetings with them to make sure the sprint plan is effective and to keep them focused on our current priorities. We have shared access to Git libraries. They use Jira, and we use Azure DevOps.

These common tools help us manage the progress of the project. We also use Slack frequently. We work together closely and have an excellent working relationship.

What did you find most impressive about them?

The most significant value add that they give us is access to a pretty substantial knowledge base. They have between 800–900 employees who work on a broad portfolio of projects across multiple sectors. There’s a constant supply of fresh talent coming through.

Are there any areas they could improve?

We sometimes struggle to get estimates out at a reasonable time. During the initial engagement, we were developing a completely new product from scratch, and there were no real pressures in terms of client demands. Now we work in an environment that is much more client-led.

Sometimes keeping our focus on the commercial aspect of what we’re trying to do can be a little bit challenging. It’s easy to spend time just thinking about the architecture of the solution. There are times when we need them to be a little quicker. It can be difficult when we’re managing budgets against clients and trying to keep the scope really tight.

Do you have any advice for potential customers?

You’ll get the most out of your engagement with them by making sure your team is invested in the project. If you work with them on an agile basis, you’ll need to buy into agile completely.

4.5
Overall Score As with all relationships, it’s not entirely smooth, but they’re always willing to sit down at the table and talk through issues.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    We’ve had some issues, but for the most part, they listen to us and understand our deadlines.
  • 5.0 Cost
    Value / within estimates
    The model we have is very cost-effective for us. We’d struggle to do the same amount of work for the same cost if we were doing it all in-house.
  • 4.5 Quality
    Service & deliverables
    They’re very clear on what they propose to give you. Most of the time, they get it right.
  • 5.0 NPS
    Willing to refer
    I’d recommend them to a friend or colleague without hesitation.

Software Dev for Fintech Startup

“Their team range truly speaks volumes about the company’s flexibility.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
Oct. 2017 - Ongoing
Project summary: 

Future Processing extensively collaborates with the client to develop the software behind a FinTech platform. Their substantial team utilizes AngularJS, Nodejs, and AWS to deliver a full-stack product offering.

The Reviewer
 
11-50 Employees
 
Zug, Switzerland
Thomas Felber
CTO, Smart Valor
 
Verified
The Review
Feedback summary: 

Future Processing adroitly leverages blockchain and business know-how to deliver an excellent product. Their team demonstrates an outstanding flexibility in providing a wide range of services. They’ve become a permanent fixture of the client’s organization through their value-adding capabilities.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO and co-founder or Smart Valor, a Fintech start-up. It’s a digital assets platform that currently supports crypocurrencies and utility tokens. Our business is shifting towards the trading of security tokens in the stock exchange domain.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Future Processing?

We partner with Future Processing extensively for our product development and key account management. They’ve helped us bridge the gap between business and technology. There, we’ve found people who can handle the development and technical aspects of blockchain while still engaging in the business side of it.

SOLUTION

What was the scope of their involvement?

They’ve developed the software for our product offering. At this point, we operate almost like a hybrid company as they’re engaged in almost all of our technological processes. Their UI/UX member implements wireframes, and my own team aligns our inputs with these before progressing into the development sprint.  

In our collaboration, we’ve utilized multiple versions of AngularJS as well as Nodejs. The backend is primarily operated through Java. When it comes to DevOps, we host our platform on AWS.

On top of working with their senior developers and technical experts, their quality engineers execute the automation and manual testing of the product. Future Processing has even supported us with requirements engineering, which is the process of determining user expectations for a new product.

What is the team composition?

We’ve engaged with a full-scale matrix of a team. We started with technical experts, supported by senior, mid-level, and junior developers. We’ve worked with UI/UX experts as well as quality engineers and senior architects. We also had a Scrum master overlooking the work. Their team range truly speaks volumes about the company’s flexibility.

How did you come to work with Future Processing?

I worked with Future Processing with my former employer before I started my work at Smart Valor.

How much have you invested with them?

We’ve spent over $1,000,000.

What is the status of this engagement?

Our cooperation began in October 2017, and we have an ongoing relationship that I hope will continue for a very long time. They’re a fixture of our organization.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Our success with Future Processing is evident by just how extraordinary our platform currently looks. They’ve been a critical part of developing it.

How did Future Processing perform from a project management standpoint?

We would work within a Scrum framework, and their Scrum master was excellent to work with. Our project management was otherwise executed internally, so they were more focused on the technical delivery aspect. We used Slack, Jira, and Confluence to communicate.

What did you find most impressive about them?

I would especially highlight their expansive technical expertise which has provided us with outstanding security at all levels of our organization.  

Are there any areas they could improve?

I believe that this is something they’re already working on, but we could potentially use more hands in managing our DevOps. They have the knowledge to bridge our system operations with our development but have too few people to leverage that expertise.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Database Support & Development for Human Rights Organization

“Our experience working with Future Processing has been very positive.”

Quality: 
4.5
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
4.0
The Project
 
$50,000 to $199,999
 
July 2017 - Ongoing
Project summary: 

Future Processing provides continuous support of a charity’s client database system, resolving issues and making change requests through a ticketing process. They also develop the system as needed.

The Reviewer
 
201-500 Employees
 
London, United Kingdom
IT Manager, Human Rights Nonprofit
 
Verified
The Review
Feedback summary: 

Future Processing does high-caliber work while delivering top-tier customer service. The team facilitates a smooth process, and internal stakeholders are pleased with their execution of both support and development-related tasks.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the IT manager at a human rights organization.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Future Processing?

We needed someone to support and develop our client database system.

SOLUTION

What was the scope of their involvement?

Future Processing provides ongoing support of our system. Their developers resolve the issues and work on change requests that we submit as tickets. We’ve also engaged them in a couple of projects to develop the system further.

What is the team composition?

I’ve worked with a number of developers at Future Processing.  

How did you come to work with Future Processing?

My predecessor chose them. One of the main reasons we decided to hire them was because they were the most cost-effective option, which is important for us as a charity.

How much have you invested with them?

On average, we spend about £25,000 (approximately $30,350 USD) each year. We have a support contract, and they bill us by the number of hours we engage them and the amount of change requests we submit.

What is the status of this engagement?

My company began working with Future Processing in July 2017, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The quality of their work is fantastic, and the level of customer service that they provide is also great.

How did Future Processing perform from a project management standpoint?

They’ve done very fine. We use a ticket system to submit system problems or change requests.

What did you find most impressive about them?

Our experience working with Future Processing has been very positive.

Are there any areas they could improve?

They’re based in Poland, and we’ve experienced a language barrier with 1–2 developers who aren’t great at communicating in English. However, this isn’t a major problem.

Any advice for potential customers?

They're great. If you can find work that is suitable for them, then I’d certainly recommend Future Processing.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer

Stock Control & Logistics Platform Dev for UK Charity

“The platform that Future Processing developed has revolutionized what we do across many aspects.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Dec 2015 - Apr. 2017
Project summary: 

Future Processing designed and developed a custom stock control and logistics platform that is hosted on AWS. The team built several modules. Services included a discovery phase and frontend design.

The Reviewer
 
51-200 Employees
 
Brighton, England
Nathan Au
National Development Manager, FareShare
 
Verified
The Review
Feedback summary: 

The platform boosted goods intake speeds by 40%, enhanced usability, and streamlined several internal processes. Responsive, client-centric, and committed to understanding requirements, Future Processing exceeded expectations in their timely delivery of a bespoke, high-quality product.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the national development manager for FareShare, a food and logistics charity. We redistribute surplus food to charities and community groups across the UK.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Future Processing?

My organization needed a bespoke stock control and logistics platform. Unlike other logistics and retail companies, we often don’t know what inventory we’re going to receive in advance, so we needed the platform to be flexible. Also, we needed a modular system so that we could train volunteers of varying IT skill levels on different modules, without having to provide training on the entire system. Finally, we wanted the platform to store information on our beneficiary organizations and provide impact reporting.

SOLUTION

What was the scope of their involvement?

My organization provided Future Processing with a storyboard that laid out what we needed the platform to accomplish and what functions we wanted to include. Future Processing’s UX team visited from Poland and spoke with our volunteers and warehouse staff so that they could design the most user-friendly frontend. Then, they designed and developed a custom, web-based, modular platform hosted on AWS. The platform is essentially a database. Future Processing built 7–8 different modules, one of which is a goods-in module that logs stock as it comes into our warehouses. They also created an inventory management module that allows us to check stock or change product type.  

What is the team composition?

We worked with Future Processing’s main development team, which consisted of around six team members. My team interfaced with a project lead and the UI team lead.  

How did you come to work with Future Processing?

We considered an external consultant and several software houses. After narrowing our selection down to three vendors, we chose Future Processing based on their ability to meet our price, design, and support needs.

What is the status of this engagement?

The project spanned December 2015–April 2017, when the platform went live.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The platform that Future Processing developed has revolutionized what we do across many aspects. The platform is web-based but also works on mobile, which is very useful because it enables warehouses to use tablets and thereby reduce paper usage. Because we’ve been able to train more of our volunteers to use this user-friendly, intuitive, and clean platform, our processing speeds have significantly increased. Additionally, the goods-in module increased the rate at which we log goods into warehouses by 40%.

We’ve streamlined all of our processes, including inventory management, food allocation, and report and data generation. Having such detailed reporting allows us to serve our users better; for instance, knowing the impact that one of our organizations has allows us to know how much food to send them.

How did Future Processing perform from a project management standpoint?

We were initially worried that the language barrier would impact communication, but their English language skills were second-to-none. Our teams worked well together. Future Processing provided quick response times and visibility into what they were doing, and they resolved issues quickly.

Their team was also very receptive to feedback. When they built the goods-in module, they taught us how to use it and had us test it with our users. Then, they implemented any feedback we provided, tailoring the platform to our user base. The project was on time and budget.  

What did you find most impressive about them?

Future Processing cared about what we did as a company, which is why they sent a team from Poland to spend a few days in our warehouses. This allowed them to understand our processes and see the nuances of our work. It’s rare for coders to visit a company to investigate the core business, and we certainly didn’t expect this level of interaction. They were committed to delivering a system that met our needs in terms of increasing capacity, usability, and processing times. The attention they paid us as a client was impressive. They not only met every deadline but also exceeded our expectations in terms of the quality of the platform.

Are there any areas they could improve?

No, I can’t think of any. We’re still very pleased with their work, and we continue to interact with them a lot.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    This was key for us, since we’re a charity. They met our financial needs.
  • 5.0 Quality
    Service & deliverables
    They were exceedingly diligent. When they promised something, it got delivered.
  • 5.0 NPS
    Willing to refer
    I have referred them.

Web Platforms for Nonprofit Social Enterprise

“They’re dedicated and honest, caring about our success and always offering fair prices.”

Quality: 
4.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
4.5
The Project
 
Confidential
 
2009 - Ongoing
Project summary: 

Future Processing provides numerous services, mainly focusing on digital platforms and tools. The team built a platform that helps nonprofits build their network and also created national nonprofit directories.

The Reviewer
 
51-200 Employees
 
London, United Kingdom
Senior Director/Portfolio Manager, Nonprofit Social Enterprise
 
Verified
The Review
Feedback summary: 

Future Processing augmented the internal dev team, supplying skilled developers to fill the technical gaps. The team is communicative and friendly, willing to work on any tasks assigned to them. They could offer more fixed-price services, but the partnership has still been outstanding.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the senior director and portfolio manager for a nonprofit social enterprise. We work with charities to bring them resources like technology, money, and discounters. We help them build the networks that enable nonprofits to make their impact.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Future Processing?

We needed a partner to build out our platforms that we use in the U.S. to make them more compatible with our partners around the globe. At the time, we didn’t have the internal technology or capability to accomplish such a goal.

SOLUTION

What was the scope of their involvement?

Future Processing mainly works on our online tools, connecting to data stores on the backend that enable us to foster the connections that our nonprofit partners can make. For example, the platform provides nonprofits with electronic tokens, which our donor organizations accept as validation to provide them with donations or discounted offers. Typically, we develop the headline architecture and vision of a project, and then they built it. They use a variety of different tech stacks, depending on the project. They’ve also worked on large-scale directories that list all the nonprofits in a country in order to drive registration and make them more transparent and visible to the public and other countries who want to get involved.

What is the team composition?

I interact with a lead developer, who has a team of eight people.

How did you come to work with Future Processing?

A partner referred them.

What is the status of this engagement?

Our partnership with them has been going since 2009.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They filled certain capacity gaps while we built our internal team, complementing our weak spots.

How did Future Processing perform from a project management standpoint?

They meet our needs and are flexible with the kinds of tasks they’re willing to work on. They have good, clear communication.

What did you find most impressive about them?

They’re dedicated and honest, caring about our success and always offering fair prices. They do their best to work around communication concerns that arise from being in a different time zone.

Are there any areas they could improve?

If they want to build long-standing, trusting relationships, then they should start to offer more fixed-price services. For example, they’ve begun to build up their service team.

Do you have any advice for future clients of theirs?

Have a clear scope, outline your needs upfront, and maintain reliable and frequent communication.

4.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    They tend to meet most of our timelines.
  • 4.0 Cost
    Value / within estimates
    They're a good value but don't always stick to estimates.
  • 4.0 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer
    I'd be happy to recommend them.

Outsourcing for a Software Company

"The team is cutting-edge in their space and takes ownership of their work."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
2016 - Ongoing
Project summary: 

Future Processing augments development resources on an ongoing basis. They have recently built a platform’s functionality and architecture design. The team has been working with preexisting coding.

The Reviewer
 
11-50 Employees
 
United Kingdom
Director, Software Company
 
Verified
The Review
Feedback summary: 

The platform has received positive feedback from internal stakeholders for its user-friendly design and functionality. Innovative and effective, Future Processing is a proactive partner. They create value with a collaborative approach and timely work.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the director of development for a software provider in the workforce management space. A medium-sized company in a larger group, we are based in the UK and have international clients.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Future Processing?

Future Processing is our primary development partner. They augment our internal development team for multiple projects.

SOLUTION

What was the scope of their involvement?

The team is building out our platform’s functional capability and technical architecture. Services for the full-stack development include testing, architectural design, and implementations. Predominantly, they are building on top of existing code for this piece of software; our team had the core functionality and original architecture in place at the start of the project.

What is the team composition?

The team comprises about 20 people including an account manager and team lead. The former handles the business side while the latter runs the day-to-day operations. There are also sub-team leads, lead developers, and then developers and QA specialists within each team.

How much have you invested with them?

We currently spend approximately £700,000 ($929,642 USD) per year.

What is the status of this engagement?

We started working with Future Processing 6–7 years ago, but this project began in 2016. The partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Future Processing implements changes quickly and delivers quality work. The code is well architected and structured. Internal stakeholders find the functionalities user-friendly. We track progress via the user stories and backlogs.

How did Future Processing perform from a project management standpoint?

The team works in scrum. We use the Visual Studio Team Foundation Server. The product owner manages the backlog and the team executes on each item that’s tracked in the repository.

What did you find most impressive about them?

Future Processing is as effective as I would expect an internal team to be. Previous outsourcers have only acted on our functional specifications and design documentation. But with Future Processing, we experience an engaged partnership. This relationship enables us to express our vision and objectives while the team collaborates on design.

Are there any areas they could improve?

No, the staff is proactive and responsible. However, Future Processing does allow their staff to move from one project to another. That setup makes it harder to keep workers sustained on less interesting projects, such as those with technical data or legacy technologies. They may not be the best outsourcing solution for grunt work.

Do you have any advice for potential customers?

The team is cutting-edge in their space and takes ownership of their work. I highly recommend hiring them because they ensure proper partnerships.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Although our team isn’t focused on deadlines, they work extra hours to ensure timely deliveries.
  • 4.0 Cost
    Value / within estimates
    They provide good value for money. There are cheaper outsourcers, but I haven’t benchmarked the team against them.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
Verification

Clutch verification provides an additional layer of data to help you make the right purchasing decsion of business services. Learn more

Verification Level
Bronze
VERIFIED
Business Entity
Status
Active
Jurisdiction of Formation
Poland
ID
PL6342532128
Date of Formation
Sep 17, 2004
Client Reviews
VERIFIED CLIENT REVIEWS
14
OVERALL REVIEW RATING
4.8
Source
Clutch
LAST UPDATED
November 13, 2019