SapientPro

BACKGROUND

Introduce your business and what you do there.

I’m the technical director at Halo I.S Ltd, a cybersecurity consultancy and penetration testing company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SapientPro?

We do penetration testing, and when we test products, we typically find vulnerabilities and report them to the clients using PDFs; however, this process is very static and not very distributable. We had no developers in-house, so we needed help building a web app to improve that process.

SOLUTION

What was the scope of their involvement?

SapientPro has developed a custom web app and provided some design work. The team has used PHP to build an app that helps with vulnerability tracking and lifecycle management. With it, users can log in, see the last test results, and distribute the findings to people in our team to address and manage workflows.

The team has compiled technical specifications, updated them based on my comments, and agreed on the MVP, time scales, and development. The team is also responsible for maintaining the web app's code and any security purchases within our frameworks. Currently, we're in the final testing phases.

What is the team composition?

There are about eight people on the team, ranging from frontend designers to backend developers. I keep in touch with a project manager who distributes the work internally.

How did you come to work with SapientPro?

We found them through Google. We contacted about 10 companies, shortlisted them, and decided to go with SapientPro.

How much have you invested with them?

We've spent between £15,000–£30,000.

What is the status of this engagement?

We've been working together since May 2024, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their work has met our expectations. There haven't been any real issues. I identify any change requests, feature requests, or bugs and report them, and they've resolved them quickly, typically within a day or a few days.

How did SapientPro perform from a project management standpoint?

They've performed pretty well in meeting deadlines and staying on budget. The project manager is responsible for assembling the estimates for additional work and distributing them internally. That's the person I usually deal with whenever something needs to happen.

The team internally uses Google Docs. For example, if I submit many requests, they'll log them into a table in Google Docs with who's responsible for fixing them, implementing them, estimating their cost, establishing timescales, and more. Then, they'll send the table to me for approval. They charge for anything that wasn't discussed initially and wasn't part of the initial specification. However, any bugs are fixed for free.

We've had three calls to discuss the project: one at the beginning, a catch-up halfway through development, and another catch-up towards the end. Most of the communication is over a Telegram group chat, which I prefer. We use it to communicate about the development process or features. Whenever someone has questions, they ask, and I reply as soon as possible.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

I want to give kudos to Ion and Mykola; they are very helpful.

What did you find most impressive about them?

They're generally quick to fix things and address bugs or implement features. However, I'm fairly busy and sometimes don't have time to review what they've done, taking a couple of weeks before I get to it. They're quite flexible in terms of fitting around our schedule.

Are there any areas they could improve?

I don't think there's much to improve. There have been a few changes, but that wasn't down to them; we were not specifying everything. It isn't easy to write everything down accurately when envisioning a project. Much of it gets left vague, and it takes time to figure things out as it's being developed. There have been a couple of cases where we've had to build something to specification, and then we've decided to change it.

Do you have any advice for potential customers?

Initially, a defined inspection of the project must be conducted. If you know exactly what you want and the features you want, that will help. It will also reduce any additional costs on top of the initial estimation.

BACKGROUND

Please describe your company and position.

I am the Managing Director of FreeClix Ltd

Describe what your company does in a single sentence.

Internet Service Provider over traditional fiber and 4G/5G, Valued Added Distributor for MikroTik utilising our own SaaS platform NetPanel.App.  We provide the internet in hard to reach or temporary locations.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SapientPro to accomplish?

• Replace old basic SaaS offering with new expandable system
• Automate Public IP Address control and delivery
• Create a SaaS platform with a distributable hierarchy for users and vendors, from International Master Distributor to self signup clients.
• Provide a easy to use portal to remotely manage MikroTik hardware and beyond

SOLUTION

How did you find SapientPro?

Referral

Why did you select SapientPro over others?

• High ratings
• Good value for cost
• Referred to me

How many teammates from SapientPro were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

A total redevelopment of our SimRush SPanel software to incorporate:

• Radius Auth
• Public IP Addressing
• WireGuard and SSTP VPNs
• SaaS licencing
• new GUI.

The new software, NetPanel.App, allows users to manage SimRush Branded MikroTik hardware via a remote web portal.  Easy application of Static Public IP Addressing over any network, Wireless network control, Vlan configuration and firewall control.  NetPanel manages multiple SimRush routers on a client site in singular coherant managed platform for internet access across multiple WAN services including 4G-LTE and 5G networks.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Sapient Pro had a great undersanding of the task at hand.  They took time to understand the challenge and made rapid progress once development started. Each module of software was tried and tested in easy steps.  Our requirement has been further defined throughout the devlopement and every challenge has been met with a collaborative approach that's made working with Sapient Pro very easy.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Weekly team meetings voia Google Meet and fast responces to issues via our devlopment WhatApp group has aided the devlopment.  Asana software has allowed each module to be viewed and updated for all to see.

The project is slightly over time, but that's not due to Sapient Pro, rather our own inhouse hardware devlopement and firmware has caused the delay.  Sapient Pro have been very efficient with time and are always looking to work on whatever they can as quickly as possible.

What was your primary form of communication with SapientPro?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Sapient Pro are very good communicators, even though English may not be their first language. Their speed and efficiency of development have been very impressive.

Are there any areas for improvement or something SapientPro could have done differently?

You can't improve on perfection

BACKGROUND

Introduce your business and what you do there.

I'm the project manager of a consulting company based in Germany. We specialize in project management for large companies.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SapientPro?

We needed help building automation solutions for project management.

SOLUTION

What was the scope of their involvement?

In the beginning, we gave SapientPro a white paper on the project's scope and access to other relevant information. We've provided the basis for the application's technical and business design.

What is the team composition?

We've worked with around ten teammates from SapientPro, including Max (CTO).

How did you come to work with SapientPro?

I had previously worked with SapientPro on other projects.
How much have you invested with them?

We've spent around €150,000 (approximately $161,000 USD).

What is the status of this engagement?

We started working with SapientPro in November 2023, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

SapientPro's work always meets our expectations, and the team is a reliable partner for IT development.

How did SapientPro perform from a project management standpoint?

SapientPro always delivers work on time and on budget.
Are there any employees from the service provider's team that you would like to give a shout-out to in this review?
I want to highlight the technical lead's contributions. Additionally, Max was always available for questions on technical designs, which was great.

What did you find most impressive about them?

SapientPro is extremely reliable and unbelievably fast to respond. Whenever I need support from the team, they usually respond within five minutes. SapientPro is also available on the weekends. The team's availability and reliability are excellent. 

Are there any areas they could improve?

SapientPro can improve their internal QA process by conducting internal code reviews and technical testing before handing work over for business tests. It would be exceptionally good if the team invested in those areas. I also suggest the team extend its portfolio to get an additional grip on the German market, although I believe they're already recruiting German-speaking project leads. 

In general, it would benefit SapientPro to have technical leads who speak different languages so they can explore international markets and projects. 

Do you have any advice for future clients of theirs?

I suggest contacting SapientPro as soon as possible.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO at an organization that develops software for the motor vehicle industry.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SapientPro?

Our in-house development team needed support in the development of functionalities for our web application since we didn’t have time to write them ourselves. We needed help developing components we would use in our app’s UI.

SOLUTION

What was the scope of their involvement?

Initially, we provided SapientPro with a document that outlined all the components that needed to be developed with the detail of look and feel. SapientPro has designed and developed the components based on that document using Angular, TypScript, and JavaScript. 

What is the team composition?

We’ve worked with three teammates from SapientPro: a graphic designer, a business analyst, and a software developer.

How did you come to work with SapientPro?

We received positive reviews about their work and decided they were a good fit after interviewing them. 

How much have you invested with them?

We’ve spent $150,000 AUD (approximately $100,000 USD).

What is the status of this engagement?

We started working together in October 2022, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The quality of SapientPro’s work is very good. I’m impressed with SapientPro’s developer — he has shown knowledge of the product and has good development abilities in TypeScript and JavaScript languages. SapientPro constantly proposes ideas and makes suggestions, which is also very valuable.

How did SapientPro perform from a project management standpoint?

SapientPro’s project management is good, and we haven’t had any problems. The team keeps track of their tasks and provides an estimated time for each, and project management has been easy to manage. We use Agile methodology, and I’m very happy with their progress, reporting, and ability to provide feedback.

SapientPro’s communication is good, and we have weekly meetings where they show their progress and the components they’re working on. We also talk on a regular basis through email and chat, and SapientPro goes out of their way to help us. Despite our time zone difference, we’re happy to get up earlier to ensure we can communicate with them.

What did you find most impressive about them?

I’m most impressed with SapientPro’s commitment to ensure our success. In my experience, other providers aren’t as committed as SapientPro.

Are there any areas they could improve?

I can’t think of anything for SapientPro to improve on. If there is any issue, we talk about it together. 

Do you have any advice for potential customers?

I recommend future clients have a clear idea of the product they want to sell. Working with an external company requires the ability to know what you want and be able to articulate it clearly. 

BACKGROUND

Introduce your business and what you do there.

I’m an executive at a digital marketing and tech company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SapientPro?

We wanted to hire senior PHP developers to help us with our software project and support our team.

SOLUTION

What was the scope of their involvement?

SapientPro has been helping us with software maintenance for our customers.

What is the team composition?

We've worked with around 10 members of SapientPro's team, all PHP developers.

How did you come to work with SapientPro?

I found them through Clutch.

How much have you invested with them?

So far, we've spent over £300,000 (approximately $358,000 USD) with them.

What is the status of this engagement?

We started working together in January 2022, and the engagement is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

SapientPro has been collaborating with us to complete all our projects by following our directions.

How did SapientPro perform from a project management standpoint?

SapientPro has a ticketing system to manage workflows, organization, and tasks. In addition, the account manager they've assigned to us is excellent with communication, especially considering that English isn't their native language. Regarding tools, we use email and phone calls — if we need them, they jump on a call immediately. 

What did you find most impressive about them?

SapientPro's team answers all of our questions and is helpful — working with them is an absolute pleasure.

Are there any areas they could improve?

I don't think they can improve anything — I give them a five-star rating.

BACKGROUND

Introduce your business and what you do there.

I'm the head of product at Welcome App. We’re a startup company that offers a platform for newcomers in the Netherlands to help them find housing and integrate better into their new community. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SapientPro?

We initially contacted SapientPro to develop our mobile and web application.

SOLUTION

What was the scope of their involvement?

SapientPro has developed our mobile and web app using React Native, React.js, and Google Cloud Platform. Our platform allows users to book activities, chat with local citizens, explore events in their neighborhood, and get updates on their profile feed. On the other side, active local organizations can upload their events and activities to the app so newcomers can participate.

Moreover, SapientPro has helped us create a solid team for continuous development. When we started working with SapientPro, we didn’t have an in-house development team. 

What is the team composition?

We consistently work with SapientPro’s project manager, frontend developer, and backend developer. However, we’ve also worked with several other teammates from SapientPro during our engagement.

How did you come to work with SapientPro?

I’m unsure how we initially found SapientPro since our engagement started before I joined the company.

How much have you invested with them?

We’ve invested around $100,000–$150,000 yearly with SapientPro. 

What is the status of this engagement?

When I started working at my current company a year ago, they were already engaged with SapientPro. I started working with SapientPro in March 2022, and our partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

SapientPro has developed an amazing product. The system’s uptime is almost 100%, and there are hardly any complaints from our users. They help us with the problems we face since we don’t have a large in-house development team, and SapientPro has really helped us in the best way possible. They've built an amazing product.

Moreover, SapientPro is flexible and responds to our needs. For instance, if we require more development resources in a specific month, we can ask SapientPro. On the contrary, we can also ask them to reduce the team according to our current needs. 

How did SapientPro perform from a project management standpoint?

SapientPro’s project management has been good. They’re available when we need them and respond quickly. We have weekly meetings with SapientPro’s project manager and collaborate through Jira. We also use Telegram for informal and quick communication. 

Moreover, we have a fixed monthly rate with SapientPro. They meet deadlines, although sometimes they take longer than expected. Our testing process has evolved, so we’re now more critical than we were a year ago.  

What did you find most impressive about them?

I’m most impressed with SapientPro’s development skills. They’ve developed our entire platform, and we didn’t have any in-house specialists to instruct them on how to build it. 

Are there any areas they could improve?

There’s room for improvement on both sides since we’re still a startup company. Moreover, SapientPro can improve their communication about deadlines. If we agree on a date, I’d like them to inform us if they are delayed. I know these things can happen, and I’d like to know upfront. 

Do you have any advice for potential customers?

I recommend agreeing with SapientPro upfront about project management and deciding how you will keep track of the project. Be close to their work and give them feedback, so there’s room for improvement.

I definitely recommend working with SapientPro if you’re looking for a flexible development partner who can build a project quickly and with good quality. 

BACKGROUND

Introduce your business and what you do there.

I’m one of the co-founders of a blockchain-related application specializing in NFTs.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SapientPro?

We were having technical challenges and needed to index the chain of NFTs.

SOLUTION

What was the scope of their involvement?

SapientPro has been involved in different kinds of development over multiple projects, including smart contract development and coding; they’ve also performed front- and backend work. Key technologies include Solidity, React, and MongoDB. 

What is the team composition?

Our team size depends on the project, but we only work with one person now. 

How did you come to work with SapientPro?

We found them on Upwork. 

How much have you invested with them?

We’ve invested more than $500,000. 

What is the status of this engagement?

We started working together in April 2022, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’ve been really happy with their work and continue to use them for projects. We’ve given between 80%–90% of our development to them because their quality of work is so high. SapientPro also understands our business needs and how to communicate with us effectively. They steer us in the right direction, and we trust them to show us the best solution.

How did SapientPro perform from a project management standpoint?

We have no issues with project management from their side. We communicate via Telegram and Google Meet. 

What did you find most impressive about them?

They understand the full development process and always start with an explanation and a clear project description. They are very professional, and when we need assistance in other areas, they bring in the right person. They’ve been able to complete projects where other developers have failed to do so, and we feel like we’ve learned a lot from SapientPro. 

Are there any areas they could improve?

There’s nothing we can come up with. 

Do you have any advice for potential customers?

We recommend working with them, and think they have a very fair price.

BACKGROUND

Introduce your business and what you do there.

I’m the operations manager for Krcmar Surveying LTD., a company that distributes and creates land surveying plans. In my position, I run our surveying crews and get them to do their jobs. Recently, I was assigned to manage the development of our CRM application to support our operations.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SapientPro?

Our CRM system was built by a different company using a very specific PHP framework that not many developers know called Gyroscope. We started having many requests from our operations side because our CRM system didn’t assist our operations to the extent that our managers wanted. Therefore, we needed to increase our efficiency in developing the features we needed, so we hired SapientPro to help us out with our CRM expansion.

SOLUTION

What was the scope of their involvement?

SapientPro is helping us expand our CRM system capabilities using Gyroscope and PHP as the main technologies. Currently, our objective is to get away from Gyroscope, and we’ll keep working with SapientPro for this.

One of the key features they’re developing is the virtualization of the management for surveying workflows. To do this, I first found all the steps related to every surveying workflow. Since then, they’ve organized all those steps into a frontend feature that allows users to assign various requests in those steps. With this feature, we’ll also be able to skip steps and customize how a job will flow through our organization, allowing us to track the analytics of said steps.

How did you come to work with SapientPro?

We researched only and came across Clutch, where I found SapientPro. They seemed able to do the work, so we hired them.

How much have you invested with them?

We’ve spent $50,000–$70,000.

What is the status of this engagement?

We started working together in September 2022, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Thanks to SapientPro, our product is now basically ready to go, and we’re close to seeing the actual functionality. If we hadn’t hired SapientPro, we would be nowhere near where we are now. However, we haven’t deployed anything yet because SapientPro is putting on the final touches and implementing stakeholder feedback.

How did SapientPro perform from a project management standpoint?

We work SapientPro on an hourly basis. We haven’t assigned a budget to the project because the new features will save us a lot of issues down the road. In terms of time management, they’ve been great.

We use Google Meet for our meetings and Microsoft Azure for project management. We’ve leveraged MS Azure’s project boards to assign tickets using the Agile framework. However, we’ve gotten to a point where our tasks are getting very specific, so we now use a Word document to write the tasks.

What did you find most impressive about them?

SapientPro’s work has been phenomenal. They’ve learned Gyroscope, our business needs, and a very complex paradigm on how to automate our processes, allowing them to implement new features to our CRM. They’ve even stopped me from implementing some features that would have caused errors, which is great.

Are there any areas they could improve?

I can’t think of anything SapientPro could improve on — they’ve done everything we’ve asked for.

BACKGROUND

Please describe your company and your position there.

Our company specializes in software development. I am a sales person responsible for establishing partnerships with outsourcing vendors.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SapientPro, and what were your goals?

We hired SapientPro to co-create a new e-commerce site and transfer data from an old one.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found them on Clutch and from then on communicated via email or Skype (if there was something urgent). The deciding factor was their vast experience with E-commerce and outsourcing maturity.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

SapientPro helpled us build the new website from the ground up including requirements elicitation, design, front-end development, and back-end development. Among the technologies they used were PHP (Laravel), Magento, MySQL, Elasticsearch, and React. Discussions are now underway about the website's ongoing co-maintenance.

How many people from the vendor's team worked with you, and what were their positions?

We worked with a team of front and back-end engineers, including designers, QA specialists, and a project manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

As a result of the website's improvements, it now responds faster to large traffic than the old version. The content can be easily updated on the website thanks to the intuitive and responsive admin part. SapientPro also automated QA processes, so we detected the issues much much faster. They also recovered the information from the old site without any data loss or damage, so we were able to update the new site quickly.

Describe their project management style, including communication tools and timeliness.

Communication was very smooth, we used several tools for it - emails, Slack, voice calls. Project management was transport, we always knew the status of the project.

What did you find most impressive or unique about this company?

Whenever we needed to contact them, they always responded quickly even outside of business hours. They have an underlying value of transparency, so they delivered what they promised and communicated all risks and areas out of their scope early on.

Are there any areas for improvement or something they could have done differently?

There's nothing that comes to mind right now.