Custom web development, SAAS, Web3/NFT/Blockchain
SapientPro is a software development company that builds cutting-edge products and provides consulting services for SMEs and enterprises since 2016.
We don’t sell hours. We take responsibility for the final products.
Our engineering team uses the best practices from the whole IT industry applying cutting-edge technologies like Blockchain, BI & Big Data, AI & ML, Web 3.0, and others. Combined with the immense expertise of our business analysts and developers, your business is guaranteed to achieve the defined goals. We create projects that help our clients grow, monetize their businesses, and boost revenue.
SapientPro ensures all clients get a successful product that makes them proud. We commit ourselves to providing maximum quality whatever it takes. There is no room for failure with our extensive experience with hundreds of projects. Our team is ready to take on any challenge and bring your ideas to life.
Our main principle is to work with powerful developers who are both nice people and strong team players. All our teams have already worked with customers from around the world, proving that they are efficient communicators and capable engineers.
The whole company consists of well-educated people who hold bachelor’s, master’s degrees, and even PhDs. This means that your project will get the best of the best with relevant backgrounds, immense technical skills, and seamless communication.
Let’s bring the magic to your project!
5 Languages
- English
- Russian
- German
- Ukrainian
- Dutch
3 Timezones
- GMT
- ECT
- EET
headquarters
other locations
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4 Pruts'ka StreetChernivtsi 58000Ukraine
Platform Development for Content Marketing Marketplace
the project
“I’m super excited about where we are with the platform’s modules, which is a testament to SapientPro’s skill.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the CEO of Contentoo, a managed marketplace that operates in 18 countries. We provide content writing teams with freelancers that work for our customers as an add-on to their in-house team.
What challenge were you trying to address with SapientPro?
We’re a tech company, and we hired SapientPro to build our platform’s front- and backend.
What was the scope of their involvement?
SapientPro has helped us build our entire platform. First, we provided them with briefings. SapientPro created wireframes to understand how the platform's UI/UX design would work. Then, SapientPro built an MVP before building out the entire platform.
Since then, we've scaled up our corporation and professionalized the development process. Now, we brief SapientPro's developers on each task, and they sketch out the requirement for us to know how the functionality will come out. We provide the UI/UX design, and they develop it in the frontend. For backend tasks, they also sketch things out to visualize them.
SapientPro has built a billing system into the platform that sends invoices. The platform also includes all the necessary workflows, such as matching freelancers and end customers. SapientPro has also developed uploading mechanisms, briefing workflows, and communication modules to enable messaging back and forth.
We've taken some tasks back internally because we're growing and need to control our data. Currently, SapientPro provides full services for our platform, including maintenance and QA.
What is the team composition?
We work with 10 teammates from SapientPro, including a frontend developer, a backend developer, full stack developers, a project lead, the CTO, and the COO.
How did you come to work with SapientPro?
I joined the company in 2019, and SapientPro was already our partner.
How much have you invested with them?
We've spent about €500,000 (approximately $528,000 USD).
What is the status of this engagement?
We started working with them in Q1 2018, and our structural partnership is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
Thanks to SapientPro, we’re able to provide services to freelancers worldwide. We have customers in 18 different countries, which speaks about the success of our company’s proposition and platform, which SapientPro has helped us build.
How did SapientPro perform from a project management standpoint?
Although I’m not leading this project directly, based on the roadmap versus what they deliver, SapientPro always meets deadlines and stays within the budget. Their success within these two parameters puts a smile on my face.
We work with Jira for project management and communication. Within this tool, we communicate with SapientPro about priorities and stories. We also use Slack to communicate.
What did you find most impressive about them?
The billing engine is a super complex piece of our platform, and SapientPro did a remarkably good job building it. Looking at the entire platform, I’m super excited about where we are with the platform’s modules, which is a testament to SapientPro’s skill. Based on all my experience with development parties, I’m super happy with our partnership with SapientPro.
Are there any areas they could improve?
From my level, there’s not much they need to improve. Although they might sometimes miss a deadline or have operational issues, they always present a plan to address that. Overall, there’s always something to do better, but SapientPro hasn’t missed the mark on anything.
Do you have any advice for potential customers?
Working together is the best way to get the most out of your engagement with SapientPro. Don’t just give them a brief; ensure they have a lot of interface time with your team. Seeing SapientPro as part of your team and engaging with them will help your partnership be successful. You should also expect their team to collaborate with you so that you understand each other.
Focus
Portfolio
Contentoo, HEX, Zich Solutions
SteelTrace: Blockchain Development
Challenge
SteelTrace contacted us to create a new standard for steel traceability by using production automation technologies and develop a digital system for gathering official signatures & certificate data.
Goal
Digitalizing current systems to protect documents from manipulation, tampering, and unlimited copying.
Solution
SapientPro built a full-fledged digital platform that allows users to:
– gather all product-related data in a digital format matched against specification rules;
– provide each product with a unique digital identity that can’t be falsified or copied;
– sign certificates with a cryptographic key linked to the data provider to prevent falsification;
– store certificates digitally, keeping them searchable and traceable;
– retrieve certificate data instantly.
Results:
– 50% revenue increase each quarter of 2019 after successfully launching new features;
– rated among the top 3 European companies in the chemical and petrochemical industries.
Footshop – E-commerce Web Development
Challenge
Footshop is Europe’s largest sneakers retailer. The company contacted us to help them grow their online presence, develop a scalable web store and warehouse management system, and ensure the website’s stability considering the high load when launching regional versions of the store.
Solution:
– we re-engineered the outdated web store;
– we integrated payment systems to support 10+ currencies;
– we set up a cloud architecture based on various AWS data centers and CDN networks to ensure the website’s stability across Europe and the CIS regions.
Results:
– covered 3 new markets in 2019;
– completed 33% more orders compared to the previous year.
NetworkTables – Networking Platform Development
Challenge
NetworkTables contacted us to create a tool that would be capable of managing conferences, events, and meetups. Additional features required automated notifications about the meetings, attendance confirmation, and a system that arranged automated 1-on-1 meetings considering the users’ schedules.
Solution:
– built a system that lets people register or import events from third-party systems like Eventbrite, Invitado, and Aanmelder;
– added a feature to add attendees manually and import them from third-party systems or XLS files;
– implemented logins, subscriptions, and scheduling;
– used the microservice approach where the module communicate using APIs.
Results:
– recurring 25-30% yearly client base growth;
– served over 200,000 attendees.
MasTrack – real-time GPS tracking
Challenge
MasTrack contacted us to develop a reliable subscription-based GPS tracking system that would allow customers to track their vehicles, monitor driver behavior in real-time and create reports.
Solution
SapientPro developed a platform that:
– collects real-time data from trackers;
– optimizes data and location history storage;
– shows the transport’s current and historical location on a map via a web app;
– shows the transport route and estimated arrival time via a mobile app;
– bills users based on subscription plans;
– sells preconfigured GPS trackers and other related hardware;
– manages subscriptions and users via an admin panel.
Results:
– we reduced the time needed to manage the client base by 10x;
– we increased the number of subscriptions by 30% after adding new features.
Contentoo – Content Marketing Platform
Challenge
Contentoo is a European platform that offers a global pool of pre-screened freelance writers, localization experts, designers, strategists, and many other creatives combined with best-in-class tools to level up content creation. The team contacted us to develop this platform from scratch with all its current features.
Solution:
– we built a full-scale system designed as a SPA web application that communicates with an API from the server side;
– we automated manual processes like task formation, cycled content delivery, feedback, and scores;
– we developed content analytics tools.
Results:
– reduced operational costs by 27%;
– gained 238% more subscriptions compared to the previous year;
– received $1 million+ investments in 2021;
– received $3 million+ investments in 2022.
Easygenerator: WordPress Development&Optimization
Challenge
Easygenerator contacted us to optimize its educational platform, develop marketing & landing pages, and also improve website display on various devices.
Solution:
– we developed responsive and user-friendly landing pages for ads;
– we improved the website loading time;
– we adapted the website display on various devices.
Results:
– improved search ranking;
– increased conversion rate;
– enhanced website performance.
BBG – Full-Stack Development & Design
Challenge
BBG contacted us to create a unified component library for their CRM and ERP. We also had to address functional and security issues on their e-commerce platform, and develop a mobile app for customer support.
Goal
Apply the "atomic design" model to create a single source of truth for designers and developers, ensuring teams use coordinated design styles. Improve system functionality, security, and customer support.
Solution
SapientPro successfully solved these challenges:
– we standardized the development of CRM/ERP components using the "atomic design" model;
– we reduced the time and costs required to develop these components;
– all security issues were detected and eliminated;
– the team built Android and iOS apps that helped users get data, support, and make purchases.
Results:
– the number of components delivered in 2021 grew 3x times;
– the e-commerce system covered 5 new markets.
Zich Solutions: Profound Technological Partnership
Challenge
Zich Solutions was looking for a technological partner who could provide the company with complex solutions in large-scale projects. This required profound expertise in multiple areas.
Solution:
– web scraping;
– SaaS in big data analysis;
– blockchain and DAO;
– web3, NFT, and more.
Results:
– developed and launched dozens of products;
– some of these products got multimillion venture investments;
– we keep on being Zich Solution’s largest tech partner and grow with them.
Piktochart – Landing Page Creation
Challenge
Piktochart contacted SapientPro to develop an informative, readable, and captivating landing page to promote their SaaS product. They conducted profound research and gathered all the data, so we had to bring it to life.
Solution:
– we analyzed Piktochart’s business case and conducted data analysis;
– we developed an engaging and good-looking landing page;
– we used the psychology of colors, quotations, and storytelling techniques.
Results:
– increased the conversion rate by 13%;
– gained 33% more subscribers compared to the previous year.
WelcomeApp – Social Networking
Challenge
WelcomeApp contacted SapientPro with a request to rebuild a product created by another software development company. The team had to understand the system, improve the code, and implement best practices.
Solution:
– we analyzed and learned the project’s infrastructure and product system including the Android and iOS mobile apps, web admin app, chat functionality, automated tests, and deployment systems;
– we completely redesigned the applications;
– we added new admin features from the back-end;
– we deployed the software and maintained it;
– we keep adding new features to the app;
– we keep building new features for the system infrastructure.
Results:
– 1500+ active users;
– 50+ active organizations.
TheBigDataChef – Data Analytics Platform
Challenge
TheBigDataChef contacted us to develop an AI-based data analytics platform. The solution had to be implemented into a company to analyze its CRM, ERP, reports, and other data to provide an optimization plan that would reduce costs and increase efficiency.
Solution:
– we built 5 systems that were integrated together to structure data within the operation workflow;
– we created and implemented data charts with historical and real-time data;
– we developed and implemented an interface for aggregating and retrieving data;
Results
Operational costs reduced by 13%.
MedischeScholing – Back-End Development
Challenge
MedischeScholing contacted us to modernize and add new features to their educational platform and shift-booking system. It was necessary to ensure both systems had a unified code.
Solution
SapientPro applied its expertise to:
– develop, optimize, and maintain both projects;
– create new modules for both systems;
– build unified code for both systems.
Results
MedischeScholing received new functionality with top-tier performance for both projects. Also, SapientPro created a unified code that significantly reduced costs and development efforts.
Sprinkle – Custom Development & DevOps
Challenge
Sprinkle contacted us to migrate their CRM from SAP to a custom solution and automate their call center. Our team also automated and enhanced their order management system.
Solution:
– migration from SAP to open-source;
– call-center automation;
– integrated analytics & internal systems;
– reduced servers’ overload;
– enabled optimization for delivery efficiency.
Results:
– reduced operational costs of the delivery department by 31%;
– reduced the customer retention rate by 17%;
– increased revenue by 21%.
Klokhet – Web & Mobile Development
Challenge
Klokhet contacted us to develop an attendance monitoring system that would validate a student’s presence during the lesson. The application needed to be user-friendly for both teachers and students. To prevent fake validation, we had to ensure the process used the account’s geodata and unique QR code.
Solution:
– we developed and integrated a system with back-end, web, and mobile applications;
– we implemented the QR-code scanning functionality;
– each account got a unique QR code;
– the validation process also checked the user’s current geolocation;
– we built the whole system from tip to toe.
Results
Reduced the time needed to manage students and make reports from 165 hours to 5 hours per week.
InboxGun – Email Marketing App
Challenge
InboxGun contacted us to develop an online platform for sending professional emails designed for mass audiences using Mailchimp’s experience and the client’s new ideas and solutions. The technical task consisted of hundreds of pages, so we had to create sprints and make a clear development plan.
Solution:
– turnkey development for the project;
– detailed planning into multiple sprints;
– billing & payment system integration;
– templates, campaigns, reporting, and all the features in the app.
Results:
– developed a scalable and efficient system;
– implemented all the client’s requirements and requests.
Reviews
the project
Custom Software Dev for Digital Marketing & Tech Company
''Working with them is an absolute pleasure.''
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m an executive at a digital marketing and tech company.
What challenge were you trying to address with SapientPro?
We wanted to hire senior PHP developers to help us with our software project and support our team.
What was the scope of their involvement?
SapientPro has been helping us with software maintenance for our customers.
What is the team composition?
We've worked with around 10 members of SapientPro's team, all PHP developers.
How did you come to work with SapientPro?
I found them through Clutch.
How much have you invested with them?
So far, we've spent over £300,000 (approximately $358,000 USD) with them.
What is the status of this engagement?
We started working together in January 2022, and the engagement is still ongoing.
What evidence can you share that demonstrates the impact of the engagement?
SapientPro has been collaborating with us to complete all our projects by following our directions.
How did SapientPro perform from a project management standpoint?
SapientPro has a ticketing system to manage workflows, organization, and tasks. In addition, the account manager they've assigned to us is excellent with communication, especially considering that English isn't their native language. Regarding tools, we use email and phone calls — if we need them, they jump on a call immediately.
What did you find most impressive about them?
SapientPro's team answers all of our questions and is helpful — working with them is an absolute pleasure.
Are there any areas they could improve?
I don't think they can improve anything — I give them a five-star rating.
the project
Platform Development for Content Marketing Marketplace
“I’m super excited about where we are with the platform’s modules, which is a testament to SapientPro’s skill.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the CEO of Contentoo, a managed marketplace that operates in 18 countries. We provide content writing teams with freelancers that work for our customers as an add-on to their in-house team.
What challenge were you trying to address with SapientPro?
We’re a tech company, and we hired SapientPro to build our platform’s front- and backend.
What was the scope of their involvement?
SapientPro has helped us build our entire platform. First, we provided them with briefings. SapientPro created wireframes to understand how the platform's UI/UX design would work. Then, SapientPro built an MVP before building out the entire platform.
Since then, we've scaled up our corporation and professionalized the development process. Now, we brief SapientPro's developers on each task, and they sketch out the requirement for us to know how the functionality will come out. We provide the UI/UX design, and they develop it in the frontend. For backend tasks, they also sketch things out to visualize them.
SapientPro has built a billing system into the platform that sends invoices. The platform also includes all the necessary workflows, such as matching freelancers and end customers. SapientPro has also developed uploading mechanisms, briefing workflows, and communication modules to enable messaging back and forth.
We've taken some tasks back internally because we're growing and need to control our data. Currently, SapientPro provides full services for our platform, including maintenance and QA.
What is the team composition?
We work with 10 teammates from SapientPro, including a frontend developer, a backend developer, full stack developers, a project lead, the CTO, and the COO.
How did you come to work with SapientPro?
I joined the company in 2019, and SapientPro was already our partner.
How much have you invested with them?
We've spent about €500,000 (approximately $528,000 USD).
What is the status of this engagement?
We started working with them in Q1 2018, and our structural partnership is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
Thanks to SapientPro, we’re able to provide services to freelancers worldwide. We have customers in 18 different countries, which speaks about the success of our company’s proposition and platform, which SapientPro has helped us build.
How did SapientPro perform from a project management standpoint?
Although I’m not leading this project directly, based on the roadmap versus what they deliver, SapientPro always meets deadlines and stays within the budget. Their success within these two parameters puts a smile on my face.
We work with Jira for project management and communication. Within this tool, we communicate with SapientPro about priorities and stories. We also use Slack to communicate.
What did you find most impressive about them?
The billing engine is a super complex piece of our platform, and SapientPro did a remarkably good job building it. Looking at the entire platform, I’m super excited about where we are with the platform’s modules, which is a testament to SapientPro’s skill. Based on all my experience with development parties, I’m super happy with our partnership with SapientPro.
Are there any areas they could improve?
From my level, there’s not much they need to improve. Although they might sometimes miss a deadline or have operational issues, they always present a plan to address that. Overall, there’s always something to do better, but SapientPro hasn’t missed the mark on anything.
Do you have any advice for potential customers?
Working together is the best way to get the most out of your engagement with SapientPro. Don’t just give them a brief; ensure they have a lot of interface time with your team. Seeing SapientPro as part of your team and engaging with them will help your partnership be successful. You should also expect their team to collaborate with you so that you understand each other.
the project
Mobile & Web App Development for Startup Company
“SapientPro has developed an amazing product.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I'm the head of product at Welcome App. We’re a startup company that offers a platform for newcomers in the Netherlands to help them find housing and integrate better into their new community.
What challenge were you trying to address with SapientPro?
We initially contacted SapientPro to develop our mobile and web application.
What was the scope of their involvement?
SapientPro has developed our mobile and web app using React Native, React.js, and Google Cloud Platform. Our platform allows users to book activities, chat with local citizens, explore events in their neighborhood, and get updates on their profile feed. On the other side, active local organizations can upload their events and activities to the app so newcomers can participate.
Moreover, SapientPro has helped us create a solid team for continuous development. When we started working with SapientPro, we didn’t have an in-house development team.
What is the team composition?
We consistently work with SapientPro’s project manager, frontend developer, and backend developer. However, we’ve also worked with several other teammates from SapientPro during our engagement.
How did you come to work with SapientPro?
I’m unsure how we initially found SapientPro since our engagement started before I joined the company.
How much have you invested with them?
We’ve invested around $100,000–$150,000 yearly with SapientPro.
What is the status of this engagement?
When I started working at my current company a year ago, they were already engaged with SapientPro. I started working with SapientPro in March 2022, and our partnership is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
SapientPro has developed an amazing product. The system’s uptime is almost 100%, and there are hardly any complaints from our users. They help us with the problems we face since we don’t have a large in-house development team, and SapientPro has really helped us in the best way possible. They've built an amazing product.
Moreover, SapientPro is flexible and responds to our needs. For instance, if we require more development resources in a specific month, we can ask SapientPro. On the contrary, we can also ask them to reduce the team according to our current needs.
How did SapientPro perform from a project management standpoint?
SapientPro’s project management has been good. They’re available when we need them and respond quickly. We have weekly meetings with SapientPro’s project manager and collaborate through Jira. We also use Telegram for informal and quick communication.
Moreover, we have a fixed monthly rate with SapientPro. They meet deadlines, although sometimes they take longer than expected. Our testing process has evolved, so we’re now more critical than we were a year ago.
What did you find most impressive about them?
I’m most impressed with SapientPro’s development skills. They’ve developed our entire platform, and we didn’t have any in-house specialists to instruct them on how to build it.
Are there any areas they could improve?
There’s room for improvement on both sides since we’re still a startup company. Moreover, SapientPro can improve their communication about deadlines. If we agree on a date, I’d like them to inform us if they are delayed. I know these things can happen, and I’d like to know upfront.
Do you have any advice for potential customers?
I recommend agreeing with SapientPro upfront about project management and deciding how you will keep track of the project. Be close to their work and give them feedback, so there’s room for improvement.
I definitely recommend working with SapientPro if you’re looking for a flexible development partner who can build a project quickly and with good quality.
the project
Custom Software Dev for Blockchain Company
“We trust them to show us the best solution.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m one of the co-founders of a blockchain-related application specializing in NFTs.
What challenge were you trying to address with SapientPro?
We were having technical challenges and needed to index the chain of NFTs.
What was the scope of their involvement?
SapientPro has been involved in different kinds of development over multiple projects, including smart contract development and coding; they’ve also performed front- and backend work. Key technologies include Solidity, React, and MongoDB.
What is the team composition?
Our team size depends on the project, but we only work with one person now.
How did you come to work with SapientPro?
We found them on Upwork.
How much have you invested with them?
We’ve invested more than $500,000.
What is the status of this engagement?
We started working together in April 2022, and the engagement is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
We’ve been really happy with their work and continue to use them for projects. We’ve given between 80%–90% of our development to them because their quality of work is so high. SapientPro also understands our business needs and how to communicate with us effectively. They steer us in the right direction, and we trust them to show us the best solution.
How did SapientPro perform from a project management standpoint?
We have no issues with project management from their side. We communicate via Telegram and Google Meet.
What did you find most impressive about them?
They understand the full development process and always start with an explanation and a clear project description. They are very professional, and when we need assistance in other areas, they bring in the right person. They’ve been able to complete projects where other developers have failed to do so, and we feel like we’ve learned a lot from SapientPro.
Are there any areas they could improve?
There’s nothing we can come up with.
Do you have any advice for potential customers?
We recommend working with them, and think they have a very fair price.
the project
CRM Development for Land Surveying Company
“If we hadn’t hired SapientPro, we would be nowhere near where we are now.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the operations manager for Krcmar Surveying LTD., a company that distributes and creates land surveying plans. In my position, I run our surveying crews and get them to do their jobs. Recently, I was assigned to manage the development of our CRM application to support our operations.
What challenge were you trying to address with SapientPro?
Our CRM system was built by a different company using a very specific PHP framework that not many developers know called Gyroscope. We started having many requests from our operations side because our CRM system didn’t assist our operations to the extent that our managers wanted. Therefore, we needed to increase our efficiency in developing the features we needed, so we hired SapientPro to help us out with our CRM expansion.
What was the scope of their involvement?
SapientPro is helping us expand our CRM system capabilities using Gyroscope and PHP as the main technologies. Currently, our objective is to get away from Gyroscope, and we’ll keep working with SapientPro for this.
One of the key features they’re developing is the virtualization of the management for surveying workflows. To do this, I first found all the steps related to every surveying workflow. Since then, they’ve organized all those steps into a frontend feature that allows users to assign various requests in those steps. With this feature, we’ll also be able to skip steps and customize how a job will flow through our organization, allowing us to track the analytics of said steps.
How did you come to work with SapientPro?
We researched only and came across Clutch, where I found SapientPro. They seemed able to do the work, so we hired them.
How much have you invested with them?
We’ve spent $50,000–$70,000.
What is the status of this engagement?
We started working together in September 2022, and our engagement is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
Thanks to SapientPro, our product is now basically ready to go, and we’re close to seeing the actual functionality. If we hadn’t hired SapientPro, we would be nowhere near where we are now. However, we haven’t deployed anything yet because SapientPro is putting on the final touches and implementing stakeholder feedback.
How did SapientPro perform from a project management standpoint?
We work SapientPro on an hourly basis. We haven’t assigned a budget to the project because the new features will save us a lot of issues down the road. In terms of time management, they’ve been great.
We use Google Meet for our meetings and Microsoft Azure for project management. We’ve leveraged MS Azure’s project boards to assign tickets using the Agile framework. However, we’ve gotten to a point where our tasks are getting very specific, so we now use a Word document to write the tasks.
What did you find most impressive about them?
SapientPro’s work has been phenomenal. They’ve learned Gyroscope, our business needs, and a very complex paradigm on how to automate our processes, allowing them to implement new features to our CRM. They’ve even stopped me from implementing some features that would have caused errors, which is great.
Are there any areas they could improve?
I can’t think of anything SapientPro could improve on — they’ve done everything we’ve asked for.
the project
E-Commerce Website for Software Development Company
"Whenever we needed to contact them, they always responded quickly even outside of business hours."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
Our company specializes in software development. I am a sales person responsible for establishing partnerships with outsourcing vendors.
For what projects/services did your company hire SapientPro, and what were your goals?
We hired SapientPro to co-create a new e-commerce site and transfer data from an old one.
How did you select this vendor and what were the deciding factors?
We found them on Clutch and from then on communicated via email or Skype (if there was something urgent). The deciding factor was their vast experience with E-commerce and outsourcing maturity.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
SapientPro helpled us build the new website from the ground up including requirements elicitation, design, front-end development, and back-end development. Among the technologies they used were PHP (Laravel), Magento, MySQL, Elasticsearch, and React. Discussions are now underway about the website's ongoing co-maintenance.
How many people from the vendor's team worked with you, and what were their positions?
We worked with a team of front and back-end engineers, including designers, QA specialists, and a project manager.
Can you share any measurable outcomes of the project or general feedback about the deliverables?
As a result of the website's improvements, it now responds faster to large traffic than the old version. The content can be easily updated on the website thanks to the intuitive and responsive admin part. SapientPro also automated QA processes, so we detected the issues much much faster. They also recovered the information from the old site without any data loss or damage, so we were able to update the new site quickly.
Describe their project management style, including communication tools and timeliness.
Communication was very smooth, we used several tools for it - emails, Slack, voice calls. Project management was transport, we always knew the status of the project.
What did you find most impressive or unique about this company?
Whenever we needed to contact them, they always responded quickly even outside of business hours. They have an underlying value of transparency, so they delivered what they promised and communicated all risks and areas out of their scope early on.
Are there any areas for improvement or something they could have done differently?
There's nothing that comes to mind right now.
the project
Web Dev for Media Company
"Their ability to change fast and work with urgent deadlines was impressive. They are very flexible."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
The company is a media company working with affiliate and membership based solutions with different subscriptions. My position is CEO.
For what projects/services did your company hire SapientPro?
I hired them for web development of WordPress-based sites. Both smaller tasks but also bigger projects and developments.
What were your goals for this project?
I hired SapientPro for an overall collaboration around smaller bugs and adjustments on my sites. I therefore use them on daily basis. But I also hired them for one bigger task, where they developed a new subscription system with more difficult elements in it.
How did you select this vendor?
SapientPro was recommended for me by a business friend, and therefore it was a personal recommendation. I did one meeting with the team at SapientPro and after this, I was sure, that I wanted to use them for my web development on my projects.
Describe the project and the services they provided in detail.
It is difficult to precisely describe the total project since we both did a big project but also smaller ones. But the development started out with smaller adjustments like customization of plugins, translations, building checkout-flows, removing bugs, etc.
For the bigger project, I created both mock-ups and a working board in Trello that Sapient Pro used. They developed a new landing page and subscription checkout flow making different systems work together. This process was not easy at all, but we had good communication and progress about it and made it through.
What was the team composition?
The project team was a project manager from SapientPro and developers. From my company, only one person. This constellation worked super-efficient.
Can you share any information that demonstrates the impact that this project has had on your business?
The bigger project has meant a great deal since this helped the business grow with new subscription services. This meant more growth and possibilities for my customers. The project launched at the agreed time and everything worked out.
How was project management arranged and how effective was it?
SapientPro did an amazing job. They were always available for smaller and bigger urgent changes and kept aligned with the project plan. We mainly communicated through Skype.
What did you find most impressive about this company?
Their ability to change fast and work with urgent deadlines was impressive. They are very flexible. Their competence level is also very high.
Are there any areas for improvement?
There are no areas for improvement - not as I see it and on the projects I have done with SapientPro.
the project
Hybrid Mobile App Dev & UX/UI Design for Nonprofit Org
"Thanks to SapientPro, we’ve taken a great leap forward."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the product owner of the Welcome App, a Dutch nonprofit. Our goal is to support newcomers with a refugee background to find their way in the Netherlands.
What challenge were you trying to address with SapientPro?
Our services are offered through a mobile app, which we hired Sapient Pro to help us build and design. The Welcome App functions as the central platform where programs, training, events, and questions come together.
What was the scope of their involvement?
We originally outsourced the development of the iOS and Android application to another company, but we brought SapientPro on to complete the updated version of it. The fundamentals are the same, but the team installed new capabilities and completely changed the flow of the platform.
When SapientPro was brought on board, we provided the team with some wireframes and designs, but they weren’t complete. The UI/UX team jumped in to help out in the design process right away so that the developers could quickly get to work.
We have several key functionalities. The first is a question portal, where newcomers can ask questions to be answered by either the local community or by experts. Many of the questions for the experts are quite sensitive, whereas the ones directed towards local users have more to do with navigating everyday life.
There’s also a space for newcomers to build up a social network through trainings, events, and programs.
Next, we’re launching a translation feature, where newcomers can get an interpreter on the phone within 40 seconds.
What is the team composition?
There were about seven or eight people involved in the project. The CTO and CEO will jump in and help out if necessary.
How did you come to work with SapientPro?
We found SapientPro through word-of-mouth. I had several conversations with Dutch companies, and their team came up. A friend of mine had been working with them for years and was very satisfied with their performance.
In our initial meeting with the CTO and COO, we were quickly impressed, so we decided to partner with the team.
How much have you invested with them?
We’ve spent around €100,000 (approximately $109,000 USD) on the project so far.
What is the status of this engagement?
We began working together in August 2019, and the engagement is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
We just launched the update of the app, so it’s a bit too early to provide any substantial data.
However, we’re very happy with the collaboration so far. We tested the new flow of the app, bringing in various stakeholders. All the feedback we’ve received has been overwhelmingly positive. Thanks to SapientPro, we’ve taken a great leap forward.
How did SapientPro perform from a project management standpoint?
Our project manager works nonstop, and is always ready to jump on a call when necessary.
We keep in touch mainly through Telegram and track progress through Redmine.
What did you find most impressive about them?
Not only is the communication strong, but it’s also personal. We really appreciate that senior members of the company are available to jump on calls and help us through different points of the project. Everyone on the team is willing and able to fully engage whenever we ended them. It’s the reason why we want to keep moving with SapientPro moving forward.
Are there any areas they could improve?
We had one small issue, where the team was using a different design platform than we were used to, but it wasn’t difficult to overcome.
Do you have any advice for potential customers?
Take advantage of their personal engagement and communication in the collaboration.
the project
E-Commerce & Web Dev for Online Sneaker Distributor
"The best part about working with SapientPro was their energy."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I am the COO of Footshop. We are a big online e-commerce player that sells sneakers and high fashion clothing.
What challenge were you trying to address with SapientPro?
We needed a team to help us with e-commerce and web development. We needed to increase our development team because we grew very quickly. We wanted new features and to stabilize our website and system.
What was the scope of their involvement?
SapientPro worked on our e-commerce and website development needs. They produced new features and the customer-facing side of the platform. Their team used a variety of technologies including PHP, Elasticsearch, and RabbitMQ. They also created the site in 10 languages.
What is the team composition?
We worked with six people from their team.
How did you come to work with SapientPro?
I found them through an online search, so we communicated through an initial email and a Skype call. After that, I went to Ukraine to meet with them. I chose their team because the communication went great with the owner and they had a good knowledge of technology.
How much have you invested in them?
We spent $4,000 for each developer.
What is the status of this engagement?
We worked with them from May 2018–December 2019. We’re building our own internal team so we stopped our collaboration.
What evidence can you share that demonstrates the impact of the engagement?
We had a very good experience with them. Their knowledge makes them a great candidate for another e-commerce project, so I’ve recommended them for others.
How did SapientPro perform from a project management standpoint?
We managed the project internally. We used Slack, Jira, Zoom, and GitLab.
What did you find most impressive about them?
The best part about working with SapientPro was their energy. Their young team and willingness to do new things made them great. They were good workers and were always looking to improve quickly.
Are there any areas they could improve?
Adding more proactive design features would be great.
Do you have any advice for potential customers?
It’s important to have good internal project management to manage their team for longer-term projects.
the project
Custom Web Dev for a Creative Digital Agency
“The nice thing about SapientPro is that they’re approachable and always reachable.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the owner and founder of a business in communication, design, and innovation. My position is at the moment call the chief creative solutions.
What challenge were you trying to address with SapientPro?
We have a customer that works in special needs education, and we do all of their communication work. We hired SapientPro to develop a website with a custom CRM.
What was the scope of their involvement?
They built a web-based platform with a custom CRM and CMS. They also built an adjacent native Android/iOS app that the website can interact with. In addition to being an e-commerce site, it’s a booking and subscription platform. Agendas are accessible on the app or through the backend of the website.
Members also use it as a collaboration platform—they can schedule meetings, join meetings, share files, and discuss things through a forum.
What is the team composition?
There are two people who we contact regularly, and an emergency contact. Over the years, we’ve worked with many people. They always are able to staff the team and fulfill their promises.
How did you come to work with SapientPro?
Someone recommended them to me.
How much have you invested with them?
We spend about €30,000 per year (approximately $335,000 over ten years).
What is the status of this engagement?
I’ve been working with them since before they were called SapientPro. Our partnership began around 2009 and we’ve been working together ever since.
What evidence can you share that demonstrates the impact of the engagement?
Subscriptions have increased by 20% each year. The quality of the systems we’ve built together is very high. The site is very useful and really helps our client stay in contact with members without growing their staff. Without this system, they would need to hire another person to maintain communication with over 700 schools in Holland. The impact is huge.
How did SapientPro perform from a project management standpoint?
They always keep their promises—when they schedule something, they get it done in time and in budget. Over the years, it’s always been very easy to contact them. We used to Skype, but now we usually use Slack. Even though they’re far away, are in a different time zone, and speak a different language, they’re always available.
What did you find most impressive about them?
It doesn't matter what platform, language or digital solution we're looking for; they always have an expert available who can get things done in a reasonable time frame. So that's really impressive.
Are there any areas they could improve?
It’s a shame they’re not closer, but that’s difficult for them to improve.
Do you have any advice for potential customers?
The nice thing about SapientPro is that they’re approachable and always reachable. Still, you need to be reachable too. Web development is a very agile process and things change quickly. You have to be open to their input because they have some really valuable insights. If you’re open to their ideas, you’ll get an even better product.
SapientPro has built a highly successful platform that serves end customers in 18 countries. The team has also executed complex requirements remarkably well. They’re on time and budget and leverage Slack and Jira for good communication and project management. Their skill level stands out.