software development, web development, outsource

SapientPro is a web development international IT company with the experience over 8 years. Being a solid team of professionals we are able to handle complicated projects, meet the required demands of a client within necessary timeframes. We have worked together with companies from The Netherlands, USA, Ukraine and UK, Thailand, Norway, Israel, Brazil. The teammates of SapientPro speak different languages therefore we are able to communicate well and deliver on time results.

For many years we developed web applications (web sites, web services, e-
commerce and CRM systems) and mobile apps.
SapientPro has completed and showed good results in working together either with the commercial companies as well as governments, educational and social
institutions.

Our mission is to do requests and tasks on time so that the client is happy and the project is successful. Our vision is to become bigger and greater in the IT world and provide our expertise in diverse sectors of software development.

 
$5,000+
 
$50 - $99 / hr
 
50 - 249
 Founded
2010
Show all +
Chernivtsi, Ukraine
headquarters
other locations
  • Jan ten Brinkstraat 13
    The Hague 2522HT
    Netherlands

Portfolio

Software Development for NetworkTables Image

Software Development for NetworkTables

NetworkTables specializes in events automation through their online platform. In 2016, they began to see tremendous growth of the platform and reached out to SapientPro to help. The team’s main responsibilities included optimization and acceleration of existing software, further development of new modules, an increase of the system’s endurance in relation to the number of users and conducting exclusive customizations at the

request of events organizers. The resulting platform structure allows NetworkTables to balance the load on the system and update the code in parts to ensure better stability.
E-Commerce Development for Footshop Image

E-Commerce Development for Footshop

Footshop is one of the largest names in footwear in the Czech and Slovak markets. Due to its dynamic growth – the website featured about 2 million users per month – Footshop sought an experienced IT team to join an existing project and support the rapid scaling of the e-commerce website. The Sapient Pro team started with just two developers and grew to seven developers working side-by-side with Footshop to develop and maintain

rapid online growth. 
Mobile App Development for Klokhet Image

Mobile App Development for Klokhet

 

Klokhet is a Dutch startup that wanted to create a mobile app which would be able to help universities track student attendance. The challenge for the SapientPro team was to create it all from scratch – everything from database structure to data storage. The result is a smooth mobile app that uses a QR code for students to sign in and mark attendance for class. 

Piktochart  Business Proposal Image

Piktochart Business Proposal

Piktochart is a web-based infographic application which allows users without intensive experience as graphic designers to easily create infographics and visuals.

M.Water Co. Image

M.Water Co.

M.Water Co., Ltd. is a water delivery service. The company has become one of the Thai major and most successful producers of bottled drinking water.

Inboxgun Image

Inboxgun

Email marketing platform for sending professional emails designed for a mass audience using the experience of Mailchimp and introducing new ideas and solutions.

Contentoo Image

Contentoo

Content creation platform which offers flexible, plug-and-play teams for marketing departments.

TheBigDataChef Image

TheBigDataChef

The solution for ETL / Data management, analytics based on accounting data using Power BI.

OpticaSports Image

OpticaSports

Webkracht Image

Webkracht

Exolog CMS rewrote

Reviews

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Custom Web Dev for a Creative Digital Agency

“The nice thing about SapientPro is that they’re approachable and always reachable.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
2009 - Ongoing
Project summary: 

SapientPro developed a website and a native Android/iOS app. By creating a custom CRM and CMS, they were able to connect the platforms and enable features like subscriptions, scheduling, and document sharing.

The Reviewer
 
1-10 Employees
 
Rotterdam, Netherlands
Jasper Budel
Chief Creative Solutions, Budelinc BV
 
Verified
The Review
Feedback summary: 

The number of subscriptions has increased annually since the site was launched. The platform is very useful and has made communication much easier. Over many years, SapientPro has proven to be a reliable partner by always delivering quality products on time and in budget.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the owner and founder of a business in communication, design, and innovation. My position is at the moment call the chief creative solutions.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SapientPro?

We have a customer that works in special needs education, and we do all of their communication work. We hired SapientPro to develop a website with a custom CRM.

SOLUTION

What was the scope of their involvement?

They built a web-based platform with a custom CRM and CMS. They also built an adjacent native Android/iOS app that the website can interact with. In addition to being an e-commerce site, it’s a booking and subscription platform.  Agendas are accessible on the app or through the backend of the website.

Members also use it as a collaboration platform—they can schedule meetings, join meetings, share files, and discuss things through a forum.

What is the team composition?

There are two people who we contact regularly, and an emergency contact. Over the years, we’ve worked with many people. They always are able to staff the team and fulfill their promises.

How did you come to work with SapientPro?

Someone recommended them to me.

How much have you invested with them?

We spend about €30,000 per year (approximately $335,000 over ten years).

What is the status of this engagement?

I’ve been working with them since before they were called SapientPro. Our partnership began around 2009 and we’ve been working together ever since.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Subscriptions have increased by 20% each year. The quality of the systems we’ve built together is very high. The site is very useful and really helps our client stay in contact with members without growing their staff.  Without this system, they would need to hire another person to maintain communication with over 700 schools in Holland. The impact is huge.

How did SapientPro perform from a project management standpoint?

They always keep their promises—when they schedule something, they get it done in time and in budget. Over the years, it’s always been very easy to contact them. We used to Skype, but now we usually use Slack. Even though they’re far away, are in a different time zone, and speak a different language, they’re always available.

What did you find most impressive about them?

It doesn't matter what platform, language or digital solution we're looking for; they always have an expert available who can get things done in a reasonable time frame. So that's really impressive.

Are there any areas they could improve?

It’s a shame they’re not closer, but that’s difficult for them to improve.

Do you have any advice for potential customers?

The nice thing about SapientPro is that they’re approachable and always reachable. Still, you need to be reachable too. Web development is a very agile process and things change quickly. You have to be open to their input because they have some really valuable insights. If you’re open to their ideas, you’ll get an even better product.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Application Development for Data Analytics Firm

"They provided excellent value for our money."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. - June 2019
Project summary: 

SapientPro helped finish the frontend ReactJS development of a software application operated by a financial and operation data analysis service provider.

The Reviewer
 
1-10 Employees
 
Amsterdam, The Netherlands
Co-Founder, Data Analytics Firm
 
Verified
The Review
Feedback summary: 

The process went smoothly and delivered the result the client had requested within schedule and budget. The SapientPro team was professional and communicative over Slack and Zoom throughout all project sprints.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Our company offers financial and operational reporting and services. I am one of the co-founders.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SapientPro?

SapientPro developed the complete front end in ReactJS

What were your goals for this project?

The goals was on time delivery within a fixed budget.

SOLUTION

How did you select this vendor?

I already worked with SapientPro on other projects and startups, and I am very satisfied with SapientPro.

Describe the project and the services they provided in detail.

Implement and configure ReactJS, developed all the different application pages and functionality, implemented the full design as delivered through Zeplin.

What was the team composition?

A small agile team set-up with a scrum master and the developers, the SapientPro operations manager was also engaged to ensure on time delivery and efficient communication.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Very positive impact.

How was project management arranged and how effective was it?

We used Slack/Zoom/Skype for communication and SapientPro is using Redmine for sprint planning.

What did you find most impressive about this company?

They provided excellent value for our money.

Are there any areas for improvement?

No further improvements needed.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Development & SEO for E-Learning Company

"They’re very present, and we felt heard as a company."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
June - Oct. 2019
Project summary: 

After successfully delivering the architecture of a website in a pilot project, SapientPro implemented existing branding and developed pages designed to boost search engine rankings using a modular approach.

The Reviewer
 
11-50 Employees
 
Rotterdam, Netherlands
Nicolas Macheda
Marketing Operations Manager, Easygenerator
 
Verified
The Review
Feedback summary: 

Web maintenance is simple thanks to the block method SapientPro employed in building the new site. Internal bandwidth has benefitted from this reduced burden, and stakeholders were pleased with SapientPro’s combination of speed and quality. Customers can expect an attentive and committed partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the marketing operations manager at Easygenerator, an online authoring tool to help companies create engaging e-learning courses easily and manage their learning and development stack.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SapientPro?

We had the same marketing website for about six years. It was obsolete technology-wise and had a lot of outdated content. In six years, many changes have been made gradually: a few pages have been deleted or added, but a lot of older features became irrelevant.

Navigating through old data became messy, and we needed someone to redevelop our website following our company rebrand. This time, we wanted a modular solution that allowed us to add and manage features over time, and gave us the ability to easily tweak every part of it ourselves. We didn’t want to have to rely on an external agency for every single change in the layout.

SOLUTION

What was the scope of their involvement?

We started a pilot project to create the groundwork for a full website. The first phase was creating a blog with all the content we already had and a homepage with modular blocks that we could reuse creatively on other pages. That was a 200-hour project. They had to create a whole new WordPress environment and lay down the groundwork for the next steps. Development was extremely fast and timely. We were happy with it and created a scope for the bigger project. The foundations being made, they just had to work on top of what they already did.

The scope was made in collaboration with them. They helped us decide on technology and then built everything from the ground up. We already had new designs for most pages and knew how we wanted the website to feel. Some parts of the site, like the blog, were brand new designs, as we used to host articles on HubSpot.

Another big thing we asked them to do was to make the website multi-lingual.

What is the team composition?

We had two frontend developers, a WordPress developer, and a QA person. I was mostly communicating with Max (CTO, SapientPro) and Serge (COO, SapientPro). Whenever there was something I wasn’t very sure about or a feature that needed tweaking, they were there for us.

How did you come to work with SapientPro?

We used to work with a freelancer for quite some time to develop a new website. It didn’t go so well. In about the same time it took us to develop the full website with SapientPro, the freelance development made only two static pages and a draft of the new environment, using obsolete technology. I was referred to SapientPro by another company we’re working with that went through a similar project, and I found them to be the best fit.

After going on Clutch and reading the reviews, I saw we had similar values. Trust is very important to them, and they deliver high-quality work. We gave them a pilot project and, according to how it worked out, we would go for a bigger commitment to create the website.

How much have you invested with them?

We spent about $18,500 with them.

What is the status of this engagement?

We worked together from June until October 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

There’s a huge difference between the old website and the new one in terms of usability.

Not only have all of the blog posts been migrated, but we now also have new types of content pages specifically optimized for search engines.

We can already see the difference internally, as we are now able to change anything we want on the website very quickly. The modularity allows us to design new types of pages or content. Migration also went rather smoothly, as we didn’t experience a single downtime while making the transition from the old environment to the new one.

How did SapientPro perform from a project management standpoint?

They were very autonomous for the pilot project, but for the second phase, we were in close contact to make sure everything rolled out properly. I really appreciated that approach. We agreed at the beginning that every week they’d give us an update of all the changes they’d made to the website. On their end, they used Redmine and gave us access to a staging server, so we were able to see the changes in real-time.

They were quite agile as well. For most of the deeper modification and advice, it was one-on-one communication with Max. He was always available on Slack, but we also had a couple of calls together. They uploaded the code to their GitHub account so our own developers could keep track. Even on the technology side, they’d advise us on plugins in order to save us from adding hours of development. They helped us save money by being really proactive.  

What did you find most impressive about them?

The freelancer we had was maintaining the current environment. We also asked him to create a new page and develop a new environment. Our engagement with him was a bit over a year. In a fraction of that timeline (about a third of that time), SapientPro was able to do way more in a very high-quality manner. They’re extremely precise. I wouldn’t say to a fault, but almost. They’re highly technical. That made our whole website faster and efficient. It was a project to get done in three months incorporating the migration.

What separates SapientPro from others is the quality of the code and communication. They’re very present, and we felt heard as a company. They were really striving for the best they could in making sure we’d be on par and not lose any time. They’re dedicated and have competitive prices.

Are there any areas they could improve?

They were always implementing things as they were written in the document we came up with. If it was too blurry, they’d ask questions. We used Zeplin.io to share our designs, but the tool doesn’t incorporate animations. As a result, sometimes the pages created would end up not behaving the way we wanted in the end. An easy fix to that would simply be for them to ask more questions when they’re not sure or wonder why some design features behave the way they do.

Do you have any advice for potential customers?

If you think there are things you take for granted, dive a bit deeper into conversation with them, as you won’t necessarily see the same thing. Ask more questions or be more precise in your intentions.

5.0
Overall Score It went rather smoothly. I have a great relationship with all the developers involved. There were no conflicts that arose.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Overall, and mostly due to delays on our end, we were only five days late, which is nothing for a development project of this magnitude.
  • 5.0 Cost
    Value / within estimates
    They have really competitive prices. We told them that building relationships is a core value, and the share that. They’re in it for the long haul.
  • 5.0 Quality
    Service & deliverables
    They went beyond the scope to make sure that everything was brushed up. I’m very happy with their work.
  • 5.0 NPS
    Willing to refer

IT Staff Augmentation for Digital Legal Platform

“They’re an excellent mix of quality, speed, technical expertise, and price.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Aug. 2019 - Ongoing
Project summary: 

SapientPro served as an extension of the client’s team in developing a legal web platform. The team of developers utilized React, Mongo DB and Node.js and focused on optimizing the service’s UX/UI.

The Reviewer
 
11-50 Employees
 
Geneva, Switzerland
Managing Director, Digital Legal Platform
 
Verified
The Review
Feedback summary: 

Seeking creative solutions, the SapientPro team continues to consistently deliver. They’ve proven to be a cost-effective partner that delivers great work at a small fraction of the local price. They’re accommodating and flexible of specification changes, and have a great attitude all around.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the managing director of an online service that provides answers to legal questions. We offer subscriptions that give companies and individuals legal advice.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SapientPro?

Our collaboration is a staff augmentation for an ongoing project. We rely on them for web development and UX/UI work. We needed a flexible team of developers who could provide additional resources depending on our specific needs.

What was the scope of their involvement?

They currently delivering an MVP, so we’re currently going for as few functionalities as we can.

Since we want to maximize clarity and ease of use for a legal platform, the technology is fairly basic. However, we do have to optimize UX/UI, because legal services are complicated by nature.

The developers code for us using React, Mongo DB and Node.js. Essentially, they do all of the development work—which involved submitting forms, creating profiles and workflows, and structuring the information on a dashboard. They also used third-party API integrations to add a live chat and a payment system.

What is the team composition?

We initially contracted two back- and frontend developers, whom they provided on very short notice. Once our need increased, we hired an additional frontend developer. They provided two complimentary managers (despite the fact that we contract another agency for project management) who oversee the developers’ work.

We communicate with the COO and CTO of the company, who advise us on some of the technical aspects of the work.

How did you come to work with SapientPro?

We found them through a google search. We’ve worked with them on other projects, and they’d done a great job, so we took them up again.

How much have you invested with them?

We’ve spent around $20,000 a year.

What is the status of this engagement?

We started in August of 2019, and it’s an ongoing collaboration.

SOLUTION

What evidence can you share that demonstrates the impact of the engagement? 

If we contracted an in-house team in Switzerland we would be spending roughly $400,000 a year. From that particular standpoint, they’re ridiculously cost-effective.

And, I’m very happy with their work. They deliver on time and are very efficient. I’m particularly satisfied with the velocity of the developments. They also go out of their way to accommodate specification changes, and they proactively seek solutions.

How did SapientPro perform from a project management standpoint?

They’re extremely responsive, and their management is extremely adept at handling client requests. They consistently meet expectations.

We use Slack and JIRA to make specifications and track all progress. The team has a very positive attitude, and they’re very professional.

What did you find most impressive about them?

They’re an excellent mix of quality, speed, technical expertise, and price. They’re really the best choice for me.

Are there any areas they could improve?

It would be nice to have native English speakers, but I really wouldn’t be enlisting a Ukrainian company if that was important to me. It wouldn’t make sense for me to have that requirement.

Do you have any advice for potential customers?

Specify your needs properly to enable them to do their best work.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

IT Staff Augmentation for Metals Tracing Software Company

“They’ve added substantial value to our project through their dedication and expertise.”

Quality: 
4.5
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Feb. 2019 - Ongoing
Project summary: 

SapientPro’s team of programmers partnered with a blockchain startup to develop their SaaS platform, utilizing Node.js and React. The teams collaborated to coordinate the course of each weekly sprint.

The Reviewer
 
2-10 Employees
 
Maastricht, Netherlands
Founder & CEO, Metals Tracing Software Company
 
Verified
The Review
Feedback summary: 

SapientPro helped take the client’s product to market, and it’s now enjoying a growing user base. They’ve demonstrated outstanding levels of dedication to the project and management has also exhibited great flexibility. By way of their willingness to learn, they’ve become an indispensable partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the founder & CEO of a blockchain platform that aims to bring integrity to the steel industry by tracing the precise distribution of metal materials.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SapientPro?

I was looking to scale my technical team to implement our platform. We find the working culture in Ukraine to be admirable, so we were seeking to leverage SapientPro’s expertise and work ethic.  

SOLUTION

What was the scope of their involvement?

The team’s programmers have worked with our team to code for the platform, which utilizes Node.js and React. They serve as an extension of our in-house team, so we decide on a weekly basis what each sprint for that week will look like.

What is the team composition?

On the management side, we work with Sergiy (Full-Stack Web Developer, SapientPro) and the CTO, Max (CTO, SapientPro)—who jumps into the technical work whenever the developers hit a wall. We generally work with four programmers, although the exact number fluctuates depending on the scope of work.

How did you come to work with SapientPro?

They came recommended to me by someone I knew in the Netherlands. He recommended them to me because I spend so much time in Ukraine. I decided to give them a shot, and things really worked out.

How much have you invested with them?

We’ve spent somewhere around $80,000.

What is the status of this engagement?

We began working together in February 2019, and it’s an ongoing collaboration.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They’ve delivered our platform, which is now online and on the app store. It’s been working very well, and it’s steadily gaining customers and users. Since the product is in its very early stages, its smooth functioning post-launch is currently the biggest indicator of success.

They’ve added substantial value to our project through their dedication and expertise. We really appreciate their willingness to learn and go the extra mile—sometimes, they’ll even work through the weekend. They have the right skills and are well-educated on top of being just great people.  

How did SapientPro perform from a project management standpoint?

We took it upon ourselves to oversee project management since they were a fluid extension of our own team. If they anticipated any friction with scheduling, they’d be quick to supplement the team with an extra programmer. They typically met all deadlines.

We used Slack and Telegram to communicate.

What did you find most impressive about them?

I’ve appreciated the fact that their primary manager and point of contact lives in the Netherlands, where I’m from. There’s a cultural connect there, so things aren’t lost in translation.

Are there any areas they could improve?

We would appreciate if some of their programmers were better at English since that’s how we communicate. Having said that, we’re very happy with their work.

Do you have any advice for potential customers?

Communicate well to make sure that they have a good grasp of what the goal is. Involve them in the process—don’t just use them as an expendable resource. Give them the opportunity to creatively contribute to getting the most out of your collaboration.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

App and Web Development for School

"Even if something wasn’t in the scope, it was easy to make changes without being charged more."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. 2019 -Ongoing
Project summary: 

SapientPro developed a unique web tool that allows a refugee school administrator to monitor attendance using QR codes. The client plans to reengage to add functionalities.

The Reviewer
 
11-50 Employees
 
Netherlands
Sander Cramer
Director, Nederlands de Baas
 
Verified
The Review
Feedback summary: 

The final product functions effectively and scans codes more quickly than similar platforms. Transparent and communicative, the team thoroughly explained their technical process and took time to understand project goals. The client was impressed with the flexibility of the scope of the effort.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I own e-commerce companies and started a school for refugees two years ago with my wife.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SapientPro?

We needed a way to record attendance because the government requires it. There aren't readymade systems for this on the market, so we decided to build it on our own.

SOLUTION

What was the scope of their involvement?

SapientPro developed a web tool for monitoring my students’ attendance. It allows me to export reports and send them to the parents. To start, I made a small briefing on the required features. From there, they created technical specs, and we had some Skype calls to go over all the features that should be included. Afterward, they took on the whole project, handling the app and web development.

The product is quite simple, with only one core functionality. It scans a student QR code to determine who is present. Users can enter the app as an administrator, school representative, or teacher. Each one has different rights and permissions. As an admin, I can create accounts for other schools, market the platform as a white-label product. As a school director, I can view attendance statistics, GPS locations, and real-time reports. We created the apps for Android and iOS natively, not using hybrid technologies.

What is the team composition?

I was in contact with their sales manager, and I mainly dealt with our project manager. Otherwise, I spoke with the designer and the app developer on Skype calls. But, for 90% of the partnership, I was only in contact with the project manager.

How did you come to work with SapientPro?

I studied with one of their owners and knew they'd started a company. After looking at their website and chatting about the project, I decided to use them. I’m very happy about my decision, and we'll likely do additional projects together in the future.

How much have you invested with them?

We invested €12,000 (approximately $13,000 USD).

What is the status of this engagement?

We started working with SapientPro in January 2019. The majority of the work is done, but I identified some new features I want in the app. We’re reopening the project now.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

SapientPro did a good job of learning the scope, planning, and adhering to deadlines. I don’t have any statistics, but I’m happy with the results.

The main feature of the app is to scan a QR code. I’d used a similar product in the past, and I wanted that functionality in my app. With that product, it would take three seconds before the QR code got into the system and was scanned. If I had 10 students to scan and had to wait three seconds every time, it would add up. Now, it’s way faster, taking less than a second to scan. It saves a lot of time and frustration.

How did SapientPro perform from a project management standpoint?

They gave me a good outline of the timeline. It was clear from the beginning what we'd include in the project. Despite not having a technical background, I was able to communicate the features I wanted. This was due to their understanding and ability to translate my ideas into technical features. They even helped me approve those technical features before starting the project.

What did you find most impressive about them?

I thought they were flexible. Even if something wasn’t in the scope, it was easy to make changes without being charged more. We didn’t determine the design beforehand, but they took the time to get satisfactory results in that area. I also asked them to make some more design work for other products, and they did a good job with those as well. Flexibility was a big pro.

Are there any areas they could improve?

The project started in January, and I wanted to start selling the product in September. I got tied up and didn’t respond to their daily messages about the progress. Had they been more proactive with me, the project might’ve been finished in time.

Do you have any advice for future clients of theirs?

It's important that both parties understand each other before the project starts. All the client’s requirements should be listed, and both parties should know exactly how much time and money it will cost. These technical projects can be complex, but the primary functions need to work well before anything else. Get an MVP together before diving deep into functionalities.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    I could ping their project manager at 7 to schedule a meeting for 10, and he’d be there.
  • 4.0 Cost
    Value / within estimates
    I’d say they’re medium-priced. But they really understood how we operate.
  • 5.0 Quality
    Service & deliverables
    It exceeded my expectations.
  • 5.0 NPS
    Willing to refer
    I’ve already recommended them to two people.

Outsourced PHP Development for Software Company

“I like that they come with the initiative of seeing what else we can do for the client.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Mar. 2019 - Ongoing
Project summary: 

SapientPro provides PHP development efforts for multiple projects for a third party. Most recently, they’ve contributed their services to an online gambling platform.

The Reviewer
 
11-50 Employees
 
United Kingdom
Business Development Director, IT Startup
 
Verified
The Review
Feedback summary: 

The client’s expectations have been met and their services have been received with positive feedback. SapientPro always goes the extra mile to make their customers happy.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the business development manager at a London-based software company.

 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SapientPro?

We needed an additional PHP developer for one of our European customers.

SOLUTION

What was the scope of their involvement?

It wasn’t about staff augmentation, but more about tripling our productivity. To remedy this issue, we got PHP developers from SapientPro to work on different projects.

The client we were working with was in the software betting business. The product itself is a software betting platform.  The work they produced was top-notch.

What is the team composition?

SapientPro supplied three developers, who worked remotely within the client’s team. I also work with one mediator, and one project manager.

How did you come to work with SapientPro?

My colleague found them. I believe he made a Google search for providers in Ukraine. First, we performed a background check, looking at their stated feedback and rates on platforms like Clutch. The feedback was good, so we knew the company would be quite reliable.

The information we found was quite useful, so we got in contact with a business manager afterward, to get some references and a portfolio.

 How much have you invested with them?

We started spending €1,500 ($1,700 USD) per month, and we continued to double this number, to €3,600 ($4,000 USD) As our needs grew, the project tripled from €3,600 going to more than €10,000 ($11,000 USD) per month.

What is the status of this engagement?

We started working with SapientPro in March 2019, and our collaboration is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We have bi-monthly meetings with the customer, in which I’m checking how happy they are. We’ve had no complaints so far. In the beginning, when we tripled the revenue number, with both the customer and SapientPro, we had biweekly meetings with the customer, and the customer always had strong positive feedback on the operation. It’s been a great partnership thus far.

How did SapientPro perform from a project management standpoint?

One of the things the customer’s project management has said is that they have good communication with SapientPro, and that the team asks good questions.

As a mediator, we receive occasional feedback, either positive or negative, and I receive screenshots from the client’s project manager. When it comes to teamwork, if there’s some friction or tension in the team, I want them to tell me as well. Till now, I believe everything’s been alright.

There was just one slight moment when someone from the client’s side went on holiday, and our people didn’t have guidance on how to proceed next, what tasks to do, and how to prioritize everything.

We communicate through Skype, and we also use task managers. Besides task tracking, we also have daily reports, in which the people assigned to us have to provide us daily reports on their progress. We find that the system overall works well for us.

 What did you find most impressive about them?

I like the fact that they come with the initiative of seeing what else we can do for the client. When it comes to overdelivering, I know I can ask the business manager from SapientPro’s team, and it’s as good as done.

Are there any areas they could improve?

No, everything has been great thus far.

Do you have any advice for future clients of theirs?

I’ve learned that communication via Skype is speedier than through email, and this is something that’s important to me. Whenever I have something pressing, I typically message their business manager or the team, and I receive replies instantly.

 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    When it comes to this kind of business, there’s always room to cut costs, especially for us, as their employer. We have a budget for this specific client, and we’re within it.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    It’s likely that I’d refer SapientPro as a trusted partner if a friend asked me.

Web Dev & Custom Pricing Tool for Copywriting Company

I now consider them my friends, so I’m very lucky I found them.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Mar. 2019 - Ongoing
Project summary: 

After completing a website redesign, SapientPro is currently working to develop a website and manage the business’s social media strategy. The team created a sophisticated price estimation tool.

The Reviewer
 
1-10 Employees
 
Germany
Andre Piepenburg
CEO, Aphorismus OÜ
 
Verified
The Review
Feedback summary: 

The partnership has evolved into a friendship as SapientPro has been a pleasure to work with. They’ve leveraged state-of-the-art technology to improve the client’s product offering. The service-oriented team has been extremely understanding and knowledgeable, securing them an enduring partnership.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of a copywriting business. We primarily support students in Germany.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SapientPro?

We have several competitors in the market who have similar website structures and who successfully leverage SEO marketing. I was struggling to keep up, so I was seeking alternative solutions to outperform these businesses. I decided to corner the market through social media marketing and by modernizing my business processes.

SOLUTION

What was the scope of their involvement?

SapientPro has designed my website and managed my social media strategy. They initially improved my WordPress website, but they’re currently working to develop a new website from scratch. So far, they’ve delivered a price calculator for the different papers we create. It includes a sophisticated input function that allows the user to specify the length and type of essay desired.

What is the team composition?

I work primarily with a project manager, who also serves as a translator, since the team is Ukrainian. The team of developers working on the project consists of 2—5 people.

How did you come to work with SapientPro?

They were recommended to me by a friend who had worked with them before.

How much have you invested with them?

We’ve spent somewhere around $15,000.

What is the status of this engagement?

We began our work in March 2019, and it’s an ongoing engagement.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Their awesome team has utilized state of the art technology to improve my product offering. I’ve found them to be incredibly service-oriented and client-centric, which I appreciate very much.  

How did you communicate with SapientPro, and how responsive were they?

They’re very easy to communicate with. We used Skype, and we also chatted via Telegram messenger. I’ve visited them in Ukraine several times—I now consider them my friends, so I’m very lucky I found them.

What did you find most impressive about them?

They made project discussions very comfortable and easy. There don’t push for any contract—instead, they simply send me an invoice, which I highly appreciate.

Are there any areas they could improve?

No, I don’t think so.

Do you have any advice for potential customers?

Just do it.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Website Dev and Maintenance for Design Website

"Since engaging them, we've accelerated development and created more value for our business."

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
4.5
The Project
 
$10,000 to $49,999
 
Sept. 2018 - Ongoing
Project summary: 

SapientPro provides ongoing WordPress and PHP development for web-based graphic design tools. They mainly build new functionalities and pages. 

The Reviewer
 
11-50 Employees
 
Malaysia
Chief Product Officer, Piktochart
 
Verified
The Review
Feedback summary: 

In just a few months, SapientPro has resolved multiple issues with the existing technology stack, improved general code quality, and increased the speed of development. The team's collaborative attitude and prompt, clear communication make the partnership productive. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Piktochart is a web app that helps non-designers engage with their audience through visual storytelling. Our tools and visualizations empower creation in an effortless, effective manner. I'm the chief product officer.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SapientPro?

We wanted to ensure a positive customer experience and brand impression. We needed technical web development expertise, but didn't have enough in-house resources. 

What were your goals for this project?

Our marketing team constantly develops methods to attract sign-ups, usually involving new functionalities or pages. Some of our issues and optimization needs also require development attention. 

SOLUTION

How did you select this vendor?

We found SapientPro through a colleague. We considered several other similar agencies, but chose them because of their portfolio and pricing. During our first call, they showed good communication and alignment with our needs.

Can you go into detail about the services they provided and the scope of the project?

Their WordPress and PHP experts help us build website functionalities. They also provide prompt updates to keep us all on the same page.

What was the team composition?

There isn't a fixed team. Instead, personnel join to meet our needs.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Their technical knowledge has greatly improved our code. Since engaging them, we've accelerated development and created more value for our business. They've also cleaned up technical issues with our existing stack.

How was project management arranged and how effective was it?

There are bound to be challenges, especially considering the time zone differences, but they're diligent. They give us daily progress updates and are open to discussions about streamlining our processes.  

We mainly use Trello and Slack, which works for the tasks at hand. When things get tricky, we call them. English isn't a problem, since everyone at SapientPro has a good command of the language.

What did you find most impressive about this company?

We have direct access to their team, so it's easy to facilitate feedback. Their responsiveness makes our collaboration much better.

Are there any areas where they can improve?

Although they're diligent about their updates, they should provide more details. For example, they often tell us that a certain task has been completed and that we can update our site. However, they don't always explain how to configure the code. More proactiveness would make that process even smoother.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They work fast and deliver within our expectations.
  • 4.0 Cost
    Value / within estimates
    Although the project is within our budget, it's also on the higher end.
  • 4.5 Quality
    Service & deliverables
    It's great, although they occasionally lack attention to detail.
  • 4.5 NPS
    Willing to refer

E-Shop Redevelopment for Large Cosmetics Producer

"SapientPro acts promptly and provides a quality service."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Feb. 2018 - Ongoing
Project summary: 

SapientPro replaced an ineffective vendor to fix several issues in an e-shop. They also work on several enhancements and new feature development.

The Reviewer
 
201-500 Employees
 
Riga, Latvia
David Safronov
Director of Export Development, Dzintars JSC
 
Verified
The Review
Feedback summary: 

Their current involvement in all development aspects has freed up time for internal resources to handle other work. Just the improvements to the CMS saved two to three hours of daily work. SapientPro’s responsiveness, patience, and transparent project management are highlights of their work.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I'm the director of export development for Dzintars, one of the oldest cosmetic and perfumery producers in the world. We're also the largest researcher and producer of perfumery and bio cosmetics in Northern Europe and one of the largest in the former USSR countries with more than 350 employees.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SapientPro?

Our previous developers built an e-shop for us, but it had several bugs and problems with payment.

What were your goals for this project?

We needed to fix all the urgent issues we had that were critical for the e-shop's functionality. Afterward, we wanted to have them improve the e-shop and add new features to it.

SOLUTION

How did you select this vendor?

We were referred to them by a Ukrainian SEO agency, which we had a very successful experience with and asked for recommendations when we started having problems.

Can you go into detail about the services they provided and the scope of the project?

They fixed all our issues quickly and handle ongoing feature development.

What was the team composition?

They have three or four people assigned to the project at all times, and we communicate with each other daily. It makes us feel as if we're their only client, which is really rare to find nowadays.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

They now handle all development processes, which saves us time by enabling our employees to focus on project improvements and analyzing other work. Just their CMS improvements have saved us two to three hours on a daily basis.

How was project management arranged and how effective was it?

They’re impressive in this regard, especially compared with our two previous vendors. We communicate through a group chat on Skype and they provide almost immediate support, even during off hours. We use Redmine for project management, where we can add, edit, and track all tasks, allowing us to see and control the whole workflow.

Their team, and especially their process manager, are really professional. They've never missed a deadline and make all processes traceable and transparent.

What did you find most impressive about this company?

Their responsiveness on Skype is phenomenal. They’re also great at taking their time to explain their work in detail to me in ways that I can understand. SapientPro acts promptly and provides a quality service.

Are there any areas where they can improve?

There’s always room for improvement, but it’s seriously hard to find anything to suggest to them at the moment.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer