Emizen Tech

Please describe your company and your position there.

I am owner @ Mahaveer Sweets we manufacture Kaju Katli & other Premium Sweets on order and deliver all over INDIA

For what projects/services did your company hire Emizen Tech, and what were your goals?

we need an application from which customer can select the sweets type and show them approximated timeline for the order dynamically and also the quote system in which customer can have a Quote for his requirements before actually placing the order.

so we had a call with EmizenTech and they look very professional and did resolved all the issue with a proper timeline and also they setup a project management tool for us in which the tasks and timeline was properly followed.

How did you select Emizen Tech and what were the deciding factors?

Initially i was not happy with EmizenTech management but when i seen the progress and the project management I was surprised.

They had a project manager and QA assigned to my application who co-ordinates with my manager and staff and takes feedback after each milestone and there were some changes from the initial requirements for which they charged but the suggested the best.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

eCommerce website with mobile applications for both Android and iPhone with a proper quote system & dynamic delivery dates. suppose if there is a bulk order or such sweet which is not common then we need some time to prepare and the timeline was the issue.

customer didn't get the proper updates for the order. so we need a solution from which Admin can upload the progress for the order and customer get notification in his account for the order like any status message like "your sweets order is now in production" with pics.

How many people from the vendor's team worked with you, and what were their positions?

it was a team of around 5 persons which includes : 2 developers 1 UX/UI 1 Manager 1 QA

Can you share any measurable outcomes of the project or general feedback about the deliverables?

we had a good customer feedback and orders quantity was increased by 40% within 3 months. all the customer are really very happy by the mobile application update.

Describe their project management style, including communication tools and timelines.

they used good management tool like JIRA & the project's code was managed into Bitbucket Repos. we had weekly Sprint Planning & Meeting in which the show progress and take feedback from my team. for meetings they used google meets and sometimes zoom.

What did you find most impressive or unique about this company?

The management was really good. Most of the developers have good experience. also they provide real user inputs and suggested good tools for that like newrelic.

Are there any areas for improvement?

I have only concern about the cost. but this is fine when you get the output.

What is the status of this engagement?

We were working on the first phase of the website and there were a lot of issues in the functioning, they fixed some of them.

And then the team told us they did not have the bandwidth to work on the project anymore and handed over a website which was incomplete and had issues.

We had to find a new agency to work on the website.

How did your relationship with the vendor evolve?

Initial few weeks the team was responsive and work was moving as per timelines. We were supposed to take the first phase life and start working on additional features for the second phase.

But towards the end of phase one we found that proper testing wasn’t done and there were a lot of issues. We had to keep following up constantly to get them fixed.

They did not inform us on time that they did not have enough resources to work on our project; timelines would just keep getting extended. If they had then we would have been in a better position to figure out a better alternative.

So after spending weeks trying to get the issues fixed and planning for phase two when they informed us that they wouldn’t be able to work on the project anymore, we were left with a website where a lot of core features were not functioning properly.

How did Emizen Tech address the challenges that arose?

While the team was unable to sort out our issue, the conduct of some of the team leads was highly disappointing and unprofessional. The team lead dismissed our requests to get on a call in a very unprofessional manner and also did not provide any constructive solutions.

Even when we just wanted them to properly hand over the website so we could go get it fixed somewhere else, they caused unnecessary delays by not responding to our requests.

Their conduct not only made us lose out on a lot of time and money, but we ended up with a website that didn’t even function.

Describe the impact this engagement has had on your business.

A project that was supposed to be completed in 5 weeks was delivered after almost 3 months. Timelines were not met and due to that we were not able to launch as per our plan.

The project was extended beyond the initial estimated hours so we had to increase the budget of the website once we were halfway through.

Even when we took the website live there were errors in the functioning due to which we couldn’t start operations.

As an e-commerce portal our website is the most important part of our business and without that we lost a lot of business and also ended up spending a lot more on this project than we had estimated; first with the delays in the launch date, then fixing the issues and once the team left this project midway hiring a new company so they could fix it.

How was project management handled?

When we started the project the team was able to help us plan out all the features that we wanted. 

When we started testing the website and issues started coming up they were not able to manage timelines and customer expectations properly. Communication was a challenge.

When the project kept getting delayed without clarity on timelines we had to escalate the issue multiple times before getting a proper response, post that they informed us that they wouldn’t be continuing with the project.

Is there anything that the vendor did well or that you would consider a strength?

The team that worked on the project showed a lot of promise and were helpful, but in spite of that, the website that was handed over to us had a lot of issues and they did not complete the project.

In what specific areas can they improve?

•    they need to be more honest with clients, and inform them about issues on time instead of misleading/ ignoring the customer.
•    they need to be able to estimate the project timelines and cost better instead of extending timelines once a project has started.
•    they should not take up projects if they don’t have the bandwidth and if they have taken it up then they need to see it till completion and not abandon it midway.

What advice do you have for clients with similar needs to yours?

They seem to have great ratings and reviews, but our experience was not good. They did not complete the project and there were issues in what they delivered.

This review was published on July 9, 2020

Owner, The Ecosattva Store

Retail

1-10 Employees

Mumbai, India

Less than $10,000

Mar. - July 2020

Project summary: 

Emizen Tech built an e-commerce platform. Their team built a website with integrated shipping to accommodate new customers and products. 

Feedback summary: 

Emizen Tech successfully managed the project well. Timelines and updates are being given on a regular basis. Their team followed up well. 

BACKGROUND

Please describe your company and your position there.

I run a sustainable multi-vendor e-commerce platform where we have brands from across the country selling products ranging from organic food items to compostable cutlery.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Emizen Tech?

As our business grew, we needed a new platform that could grow with us. We are working with Emizen Tech to build a robust website that can accommodate the the new customers, brands and products that we add to our platform everyday and introduce new features that simplify their journey.

What were your goals for this project?

A website that will grow with us and help us grow our business.

SOLUTION

How did you select this vendor?

We found them while searching for companies that had a experience in building multi-vendor ecommerce websites. We had worked with a lot of companies before them and struggled because they didn't understand the intricacies of a multivendor platform. Emizen Tech has a good understanding of the space and has been able to give us valuable insights that helped us make the website better

Describe the project and the services they provided in detail.

They've built a multivendor e-commerce platform with integrated shipping to give the customers a better shopping experience and make it easier for vendors to execute orders.

What was the team composition?

We have a team of 8 people working on the project with a account manager, project manager, lead developer and other people working on the project for both backend, frontend and testing.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We're in the process of relaunching the website.

How was project management arranged and how effective was it?

Well organised project management with the team being available when required. Timelines are being followed and regular updates are given so we can track the progress.

What did you find most impressive about this company?

You don't need to keep following up with them to get work done. They finish tasks on a timely manner and encourage you to go and check it so you can let them know right away if it works properly or requires any more changes.

Are there any areas for improvement?

We'd like them to proactively recommend new features and ways to make the website better.

Rating:

Overall rating: 5

Quality: 5

Schedule: 5

Cost: 5

Willing to refer: 5

Please describe your company and your position there.

I am the owner of a building materials manufacturing company

For what projects/services did your company hire Emizen Tech, and what were your goals?

Our Magento web site was having security and compatibility issues, we needed someone to move us from Magento one to Magento 2 with an appropriate hosting package and security features.

How did you select Emizen Tech and what were the deciding factors?

Emizen Tech offered the skills we needed for this project, and promised to deliver our project within the needed time frame at a competitive rate.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

My lead developer at Emizen Tech looked over the existing web site and then helped me select appropriate extensions. They built the new site Magento 2 to match the look and feel of the existing site, fully configured.

Selected an appropriate web hosting service, and helped optimize the site for security and speed, and CDN to for added speed and security. Our site went live almost seamlessly from the old platform to the new, and Emizen Tech has stayed at hand to help with upgrades and add-ons to keep our site running smoothly

How many people from the vendor's team worked with you, and what were their positions?

My main point of contact was a lead developer, along with a Magento 2 specialist, and an optimization team

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launch our pages were loading at over twice the speed of our old site, which lead to an increase in our SEO visibility of over 20%, and we had a similar increase in our web site conversion rate.

Describe their project management style, including communication tools and timelines.

Communications were via web chat - a lot of screenshots passing back and forth between us. My developer worked hard to understand my needs and visions for the site, and made fast and steady progress to get them new site developed, debugged, optimized and and live within my 3 month goal

What did you find most impressive or unique about this company?

Once signed on, they took the time to understand my goals and kept me abreast of the progress of the work and suggestions to improve my project in ways I would have been completely unaware of.

Are there any areas for improvement or something they could have done differently?

If they lived in my time zone it would be more convenient but since they are on the opposite side of the globe, I can not fault them for that. The time difference was easy to work around

Introduce your business and what you do there.

I’m a self-employed ophthalmologist.

What challenge were you trying to address with Emizen Tech?

I was trying to create a COVID vaccination proof and verification app. I hired Emizen Tech to design a demonstratable app that I could use to show health authorities.

What was the scope of their involvement?

Emizen Tech designed an iOS app and its graphics. The app enables users to create accounts and scan vaccine bar codes, which then generate a QR code for the vaccinated individual. Emizen Tech also created a scanning feature that allows businesses to read those QR codes.

I just hired Emizen Tech to build the app for demonstration purposes. It’s not yet in the App Store.

What is the team composition?

I worked most closely with Nitin (Software Engineer). 

How did you come to work with Emizen Tech?

I believe I found them through a Google search. I chose them because they had some good reviews.

How much have you invested with them?

The cost was $10,000.

What is the status of this engagement?

This project began about six weeks ago in December 2020, and it ended a week ago in January 2021.

What evidence can you share that demonstrates the impact of the engagement?

I have shown the app to Health Canada and Telus Health. Everyone was impressed in terms of the app’s simplicity and functionality, as well as the smoothness of the interface. 

How did Emizen Tech perform from a project management standpoint?

We communicated through Skype.

What did you find most impressive about them?

They were quick to reply and make changes. The team was very reachable, and they made a point of reaching out regularly.

Are there any areas they could improve?

I don’t have any specific feedback.

Any advice for potential customers?

No — I think they’d be very satisfied.

Please describe your company and your position there.

This is Pramod M. Mandave. I am The Philanthropist, The Consultant, The Socialist. Motive of my Life is To Consult, To Motivate & help people who are in trouble.

For what projects/services did your company hire Emizen Tech?

We need a solution as SMS BOT which can send messages automatically. Any person who call you for the first time will instantly receive an SMS with information about your product/services/business When you call to any person or any mobile number. After an outgoing call end. He will receive an SMS with the information about your product/services and company. Or text templates set by you in the mobile application.

What were your goals for this project?

We wanted an app that will be easy to use for the app users. So, whenever they receive a call from anyone, an automatic message can be sent to the them with user details business/product/service, ad content etc.

How did you select Emizen Tech?

I searched for the Good Mobile app development team and I got a Emizen Tech. I saw very good reviews on their profile and also they have very good portfolio. So, I contacted them to discuss my project. It was a pleasure to discuss with them and I was very confident in their capability. I also took the virtual tour of their office and they have very good office infrastructure. The work environment looks fine for me and it made me comfortable to with with them

Describe the project in detail.

I have selected Emizen Tech and discussed the complete requirement with them, they provided me a complete proposal document with time and cost estimation. We both agreed on the terms and start SMS BOT project. My project was to develop an Android app where create the SMS Bot which was th

What was the team composition?

On this project, following resources was in the team:

• 1 Project Manager
• 1 BA
• 1 UI/ UX Designer
• 1 QA
• 1 Android Developer

Can you share any outcomes from the project that demonstrate progress or success?

WIthin the given timeline the project was delivered to me and it is perfectly working fine. The UI/ UX and functionality is perfectly done and satisfy my expectation level. The project run very smoothly and it was a great experience working with Emizen Tech. I highly recommend Emizen Tech for their best job.

How effective was the workflow between your team and theirs?

I was in communication with Project Manager throughout the project, the PM was very much responsible and easy to communicate. PM understands all our needs and update me on regular basis. The development team is great and very professional. They take their work seriously and always try to give their best on the project.

What did you find most impressive about this company?

The overall working experience with Emizen Tech was awesome; it was very smooth from start to end. Their communication skills, knowledgeable discussion and highly talented tech team. They developed my app exactly I thought, SMS BOT app have a bit different concept, but Emizen Tech accepted this challenge and delivered as I required. "Great Team"

Are there any areas for improvement?

It was a three month journey with EmizenTech, I never feel any issues working with them. The project Manager was easy to communicate, they answer my all queries, deliver my system as I needed plus it was on time, it was very much impressive for me.

Please describe your company and your position there.

I am the Founder of Walkys a life choice. It provides dog lovers the ability to express their experiences with their best friend, in addition to connecting you with new places to see to expand on that friendship.

Walkys will suggest individual places for each user to go and experience, but won’t forget to ask if you feel like a coffee along the way. Walkys was designed to be enjoyed by someone that enjoys their morning or evening walks around their local area, and for those who like to walk in groups or meet at your local park to catch up.

For what projects/services did your company hire Emizen Tech, and what were your goals?

Starting from scratch, and transforming hand drawn pages into a working application and functional website.

How did you select Emizen Tech and what were the deciding factors?

the cost of production and the accessibility of communication with the team.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

the team delivered mock designs before production, the during production the team provided mock builds to test and correct.

How many people from the vendor's team worked with you, and what were their positions?

Nitin Mathur was who I was in heavy contact with during the process and he was the leader of the production team at EmazinTech. Hemant was the other main individual I was in contact with who was the designer of the application and website.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

I wish there was a stricture structure and more laid out steps of development. with strict deadlines, but due to being a start up these foundations are likely to be in place.

Describe their project management style, including communication tools and timelines.

tools we used to communicate were Skype and trello. Management styles were constructed and maintained by Nitin.

What did you find most impressive or unique about this company?

Everything about his company is very unique. It started as a thought in my head, then transitioned into a drawing, then into a working application. It wasn't a parallel idea shared with anyone else.

Are there any areas for improvement or something they could have done differently?

A stricter more clear timeline of production.

Introduce your business and what you do there.

I’m the CEO of an international retailer.

What challenge were you trying to address with Emizen Tech?

We wanted to build a bespoke e-commerce marketplace that connects buyers and sellers across the globe.

What was the scope of their involvement?

They developed our e-commerce platform using PHP and JavaScript.

What is the team composition?

At any given time, there are at least 10 people dedicated to the project, including a project manager, graphic designers, and programmers. I was even in contact with the CEO.

How did you come to work with Emizen Tech?

I found them on Clutch and was choosing between Emizen Tech and one other company. I went through their profile to see what jobs they’ve done so far, and it was clear that they could complete our project. Ultimately, I chose Emizen Tech because of their approach. They were very engaged and showed a lot of interest in our project.

How much have you invested with them?

We’ve spent $40,000.

What is the status of this engagement?

We started working together in July 2020 and the work is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

I’ve been impressed with their work. They understood exactly what I wanted. The project is quite complex but they don’t back down. They wanted to take on the challenge

We’ve tested the platform and they’re doing a good job. They act as if this is a personal project which is quite assuring. They clearly want this project to succeed.

How did Emizen Tech perform from a project management standpoint?

The project manager is amazing. He’s committed to our project’s success and is available when I raise up issues. When I make comments, I get a response the same day even if it’s on a weekend. I also appreciate that they record all of our conversations for reference.

What did you find most impressive about them?

They are committed to seeing my dream come to reality. They put everything they can over and above to make this a success.

Are there any areas they could improve?

Everything is playing out really well. I don’t have any concerns.

Do you have any advice for potential customers?

They’re a very good team to work with. If all the project managers are like the one I have, you have nothing to worry about. The graphic designer is amazing. He’s so skilled at what he does. The CEO is in a class of his own. He knows the job in and out. They’re also willing to share ideas with you. They will challenge your ideas in a good way.

Please describe your company and your position there.

Moriitalia is a luxury and classy stores, providing a wide range of products from fashion, accessories, bags, watches, gifts to interior decoration, home life, products for tourism, picnics ... All come from famous brands in the world. I'm responsible for building and maintain the E-commerce system at the company

For what projects/services did your company hire Emizen Tech?

Design, build and develop e-commerce applications for our website Moriitalia.com. In addition, developing versions for business customers. We ask EmizenTech to be designed on react native languages ​​and can work on both Android and iOS platforms

What were your goals for this project?

Application for customers who shop online at Moriitalia.com.

How did you select Emizen Tech?

We found EmizenTech through a Google search. Then the team of Emizentech delivered the work that convinced us

Describe the project in detail.

The Moriitalia application is made by the team at Emizen, will retrieve the data already available from our website, then present it to the application with an interface designed by the Emizen team. The functions on the website must be transferred to the application: product catalog, product information, promotional banners, policies and company profile.

What was the team composition?

Emizen builds a team with a project manager, a programmer, and a design team

Can you share any outcomes from the project that demonstrate progress or success?

With an expected time of 1 month for B2C application and 1 month for B2B application, Emizen has done exactly the proposed content, in addition to support us a lot in the process of building connection gate. between the two applications.

How effective was the workflow between your team and theirs?

Emizen has supported us a lot in the process of building a connection between two applications.

What did you find most impressive about this company?

They quickly handled technical requirements and supplemented personnel whenever required.

Are there any areas for improvement?

An additional consultation phase is required and the technical requirements on the customer side need to be added for the smoothest possible application building process.

Introduce your business and what you do there.

With a partner, I created a fitness and workout app that allows users to join workout programs virtually and train over video. 

What challenge were you trying to address with Emizen Tech?

They created the application that holds all of the workout programs.

What was the scope of their involvement?

We provided them with a series of sketches that laid out our vision for the final app. From there, they developed a draft and took our feedback on the work. We collaborated in this iterative process to continue improving the app. The platform is almost finished at this point. 

The final app will be available for iOS users. If we’re impressed with the results, then we will consider building out an Android version as well.  

What is the team composition?

We have one main point of contact that was managing the process. We also worked with three developers as well as a database specialist. 

How did you come to work with Emizen Tech?

We saw that they had good reviews, so we reached out. In our early conversations, they showed us their portfolio and discussed our business plan with us. We were impressed with them and hired them.

How much have you invested with them?

We’ve spent about $8,000.

What is the status of this engagement?

We’ve been working with them since April 2020. The project timelines were lengthened by us because we’re both students that needed to also focus on school during this time.  

What evidence can you share that demonstrates the impact of the engagement?

They built exactly what we wanted, according to our feedback and sketches. We gave them our ideas, and they translated them into the digital world. They implemented our designs very well. 

How did Emizen Tech perform from a project management standpoint?

We communicate via Skype, and they react very quickly to our questions. Even if we contact them in the middle of the night, I can always count on a response. 

In our iterative feedback process, we provided our thoughts on their work through screenshots. We sent PDF files containing our input on their work for them to address in future iterations. That worked well. They were an organized team, centralizing communication through a project manager. 

What did you find most impressive about them?

They truly understood our goals with the project. Their communication and organization skills really stood out. 

Do you have any advice for potential customers?

I appreciated communicating over video calls because this was a visual project.

Please describe your company and your position there.

I'm a co-founder.

For what projects/services did your company hire Emizen Tech, and what were your goals?

We hired them to create the company's e-commerce website.

How did you select Emizen Tech and what were the deciding factors?

• Expertise in Magento development
• Knowledge and experience of the developer who would work for me

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Magento 2.0. Develop certain key features for the website, which are slightly challenging to implement and require in-depth knowledge of the Magento core code.

How many people from the vendor's team worked with you, and what were their positions?

1. Developer
2. Development Lead
3. Project Coordinator
4. Tester
5. Deployment Engineer

Can you share any measurable outcomes of the project or general feedback about the deliverables?

UX of the website has improved tremendously since hiring them. Certain basic features that were lacking in the website have now been completed by them. Also, worked on certain difficult to implement features, that I wasn't sure if they will be able to do. But they were able to deliver with relative ease

Describe their project management style, including communication tools and timelines.

Trello is used for task management. Daily reports on work done are sent by Project Co-ordinator. The developer working on my project is always available to chat. However, task timelines before a task is started are not provided. I feel like cost analysis of the task before starting it should be provided, as that would help the company hiring them to allocate cost and resources accordingly.

What did you find most impressive or unique about this company?

The overall knowledge and expertise of the developers are commendable. They know Magento inside out and can help you with the most challenging of tasks related to the framework. The team is not reliant on one person for this knowledge, multiple people with this knowledge and expertise are available for help, so you are never in trouble with regards to the completion of a feature.

Are there any areas for improvement?

Company founders are a little hesitant to talk to their clients once the project has resumed. I feel like for the benefit of the company, and for the benefit of the client, and also for a client-vendor relationship, they should be more forthcoming to interact with the clients. Other than that, they are doing a fantastic job.