Emizen Tech

Introduce your business and what you do there.

I’m the owner and operator of Cokas Corp, a value branding strategy provider.

What challenge were you trying to address with Emizen Tech?

We needed their team’s app development expertise.

What was the scope of their involvement?

Our team has thought of furthering our services by creating a community- and values-oriented platform, and we’ve engaged Emizen Tech to help us build this application. Through our app, we aim to encourage people to allocate 30–60 seconds of their time, so they can pray and create sustainable habits that will improve their well-being.

Their team has developed our iOS- and Android-friendly app using both React Native and Unity. We’ve relayed our requirements to Emizen Tech, and they’ve come up with a technology stack based on our ethical preferences. They’ve then applied the necessary coding solutions needed to help build our platform.

Emizen Tech is currently implementing crucial UI design changes and fixing minor detected bugs. We’re planning to deploy the new version next month.

What is the team composition?

Our main point of contact and project manager is Dhruv (Vice President), and we also work with one developer and one designer.

How did you come to work with Emizen Tech?

I found them online while searching for top offshore developers in India. I asked their team if they could build an app using Unity and React Native — they immediately said yes, so we got in touch and discussed the scope right away.

How much have you invested with them?

We’ve spent between $25,000–$30,000 so far.

What is the status of this engagement?

Our ongoing collaboration with Emizen Tech started in April 2021.

What evidence can you share that demonstrates the impact of the engagement?

Currently, at least 400 users are testing our product — we’ve received favorable responses from everyone so far. While we’re making changes based on user feedback, these mostly apply to the prototype that’s been developed by a previous provider. 

Emizen Tech has spot-on technical expertise, which is strengthened by their capacity to bring our creative ideas to life. They’re always willing to share valuable insights, which lead to our platform’s refinement.                                                                       

How did Emizen Tech perform from a project management standpoint?

We mainly rely on Skype and Slack for communication. Emizen Tech has a team of good communicators — they see to it that each project phase is digestible for our team and the technical terms are explained adequately. More importantly, they’re always prepared with productive suggestions and reliable references.

What did you find most impressive about them?

They’re committed to meeting our timelines and goals. Emizen Tech has excellent planning skills and a personal approach when it comes to addressing our needs. We share the same beliefs and values, which makes for a smooth working relationship.

Are there any areas they could improve?

We’ll appreciate more clarity from Emizen Tech in terms of scoping and setting deliverables. There are times when their passion overpowers their thought process, and we aren’t informed enough about what’s going on and what’s been done.

Do you have any advice for potential customers?

Understand your goals and determine if they’re in alignment with your budget and schedule. Once these boxes are ticked, you may go on and relay everything to Emizen Tech’s team.

I am one of the Co-Founders of CHOMP. CHOMP is a new mobile application designed to change the way people feel about food consumption and encourage sustainable living in Hong Kong. 

For what projects/services did your company hire Emizen Tech, and what were your goals?

We hired EmizenTech to develop a total of four mobile apps for us, two for iOS and two for Android. For each operating system, EmizenTech built a Vendor application and User application.

Our goal was to launch our app as soon as possible in Hong Kong to match competition, whilst ensuring we have an easy, user friendly and simple solution ready to combat food waste. 

How did you select this vendor and what were the deciding factors?

EmizenTech had competitive pricing and quickest timeline for delivery.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

EmizenTech was contracted to handle the overall design and development of our 4 mobile applications from start to finish. We began our work on figma with UI designs and mockups and reviewed these on a weekly basis using trello to keep track of milestones. 

Once development began we received regular builds and updates from the team, sometimes daily, until we were comfortable to submit to the app stores. 

How many resources from the vendor's team worked with you, and what were their positions?

We were mainly in touch with our day-to-day Project Manager, who also made himself available after working hours, and a team of 3 developers, one for iOS, one for Android and one backend developer. Great team!

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Onboarding process with vendors has been good so far. Our soft launch is in sight and we are ready to make a public announcement soon about the launch of our app. 

Describe their project management style, including communication tools and timeliness.

We communicated primarily through Skype in a large group chat with all the developers invovled as well. We also communicated over WhatsApp and made long distance phone calls for urgent matters. We were delayed a couple of times due to unforeseen events, but the team even stayed in the office till 2am on several occasions to make up for lost time. Our Project Manager made himself available at all hours. 

What did you find most impressive or unique about this company?

They've sent revised builds of their application often so we can keep testing them.

Are there any areas for improvement or something they could have done differently?

More consistent reviews of OVERALL timeline and make sure to proofread materials before sharing.

Introduce your business and what you do there.

I’m the director at HelpBridge. Our app serves as a support information platform for domestic workers.

What challenge were you trying to address with Emizen Tech?

We needed their team to develop our web application.

What was the scope of their involvement?

Emizen Tech currently heads our app development efforts — they’re involved in every phase of building our information platform. Our app connects two kinds of users with each other: migrant workers and members from our public partnerships. Emizen Tech has developed an agile system to accommodate those on top of our information flow.

Emizen Tech has also implemented complex solutions that enable profiling and categorized discussion forums among our users. Additionally, they’ve integrated a sign-up page into our platform.

Their team’s ongoing work for us centers around app design and developing more features to optimize the quality of our platform before its go-live. They’re currently working on implementing more backend functionalities for our internal team, and they’re building an event management panel for our coverage partners. Lastly, we’ve tasked them to integrate an RSS feed to give our users access to a standardized summary of information.

What is the team composition?

We work with one project manager and 5–6 managers.

How did you come to work with Emizen Tech?

We had a vetting process, and Emizen Tech’s team was part of our final shortlist. We decided to onboard their team because they had a professional and straightforward approach, and more importantly, they offered their services at a reasonable price.

How much have you invested with them?

We’ve spent $8,550 so far.

What is the status of this engagement?

Our ongoing engagement kicked off in March 2021, and we’re now nearing the project’s completion.

What evidence can you share that demonstrates the impact of the engagement?

I don’t have quantitative metrics to share yet as our product has not reached its go-live stage yet. However, I can confirm that Emizen Tech is a hardworking team that strives to meet our performance metrics. 

I’ve checked in with our evidence manager, and he’s validated the end date of our project, which can be earlier than what we’ve expected. We’re happy to be working with a team that delivers our needs when we need them. Overall, I can confidently say that their team continues to meet our expectations, both quality- and schedule-wise.

How did Emizen Tech perform from a project management standpoint?

Emizen Tech is a cooperative team that’s keen on meeting the timelines we set. There’ve only been a few instances wherein I’ve asked them to complete an iteration within a particular timeframe, and they’ve given me a vague response. However, it’s understandable given the circumstances caused by the pandemic. We still think of their team as a valuable asset, and we’re working on streamlining our communication efforts now.

What did you find most impressive about them?

They’re a very straightforward team — they deliver flexible solutions based on our budget. Emizen Tech understands our needs and does their best to meet those.

Are there any areas they could improve?

Emizen Tech can benefit from a more structured and goal-oriented workflow.

Do you have any advice for potential customers?

Communicate your goals concisely, especially design-wise. You can’t expect an agency to predict your design needs accurately, so you have to do your part in relaying those.

Introduce your business and what you do there.

I’m the VP of a medical manufacturing wholesaler.

What challenge were you trying to address with Emizen Tech?

We needed help building an e-commerce site and an online presence.

What was the scope of their involvement?    

They redesigned our platform from start to finish. We had a website in place already, Emizen Tech reprogrammed our site for efficiency. 

What is the team composition?

We worked with two people from their team. 

How did you come to work with Emizen Tech?

I found them through a freelancer. I had some small projects that I asked them to work on. I was so comfortable doing the small projects, so I asked them to build and launch my new site. 

How much have you invested with them?

We spent $7,000. 

What is the status of this engagement?

We started working together in January 2019, and we wrapped up in July 2021. 
 

What evidence can you share that demonstrates the impact of the engagement? 

No, I don’t have any comments. 

How did Emizen Tech perform from a project management standpoint?

They were excellent with project management. We typically communicated through Slack. 

What did you find most impressive about them?

They demonstrated that they can do anything they set their minds to. They took care of anything they were presented with. 

Are there any areas they could improve?

No, nothing comes to mind. 

Do you have any advice for potential customers?

My advice is to make sure you have everything in order. Make sure you know what you’re looking for before you start. 

Introduce your business and what you do there.

I’m a marketing assistant for a cleaning solutions provider company. We deal in B2C and B2B and have a wide range of cleaning products. Our headquarters is in Germany, and I work in a regional office in Dubai.

What challenge were you trying to address with Emizen Tech?

We had an old website that we wanted to upgrade.

What was the scope of their involvement?

Our website was an older version of Magento, and we wanted the upgraded it to Magento 2.6. Emizen Tech upgraded the website from scratch, handling both design and development; we gave them the UI/UX.

What is the team composition?

We had one point of contact, but it’s changed twice. There have been three developers, but right now there are only two.

The developer team has good knowledge. They just have to work on QC part, but everything is great.

How did you come to work with Emizen Tech?

We got quotations and proposals from different companies. We analyzed the quotations and proposals they shared, and then we finalized with Emizen Tech, as they were willing to deliver what we are looking for at a fair price.

How much have you invested with them?

We’ve spent $19,000 to date.

What is the status of this engagement?

We’ve been working together since February 2020. It's an active engagement, but some matters keep getting delayed. 

What evidence can you share that demonstrates the impact of the engagement?

Everything Emizen Tech delivered has been on time and great — it’s exactly what we’re looking for. COVID-19 was also the problem, but they still worked on our website and delivered this on time. They provide support and give suggestions that fit your needs.  

How did Emizen Tech perform from a project management standpoint?

Their project management is good. We communicate via WhatsApp and email.

What did you find most impressive about them?

Emizen Tech delivers on the timelines we set. Sometimes they get lax, but that’s only a small issue that they need to work on. Everything else is fine. We’ve worked with other agencies but they don’t provide what we’re looking for. Emizen Tech listens to us, knows what we’re looking for, and delivers accordingly.

Are there any areas they could improve?

They could work on quality control, as sometimes website-wide changes aren’t fully implemented. We’ll say that we want to change one word on every single page, but some pages don’t reflect the change; we have to go through to check whether it’s done or not. This back and forth costs time and money.  We’re still talking with them about how to solve this issue.

We give something to change, they do half, and then when we check it is not complete. They don't check properly. We have to do back & forth. 

Do you have any advice for potential customers?

You’ll be happy if you work with Emizen Tech. Talk to them before giving them a project and make sure they understand what you want. Everything needs to be clear to both parties. Have everything written down. If they don’t deliver what they agree to, then you don’t have to pay.

Please describe your company and your position there.

I’m the Managing Director of ShopOnBikes.com & Dynaspark Private Limited. Our Company is providing telecommunications services to the customers when they request & order on our website ShopOnBikes.com. And we also provide home delivery.

For what projects/services did your company hire Emizen Tech, and what were your goals?

For developing website from scratch of custom services like selling sim cards, DTH & Tempered Glass for mobile phones. Due to pandemic situation of Covid-19 business customers are unable to come into retail stores. So wanted to bring Services online & to provide products at customers doorstep.

How did you select this vendor and what were the deciding factors?

We selected Emizentech after reviewing no of organisations suggested by clutch. We chosen Emizentech because of cost & The way response to our query. Quality of work they’ve done

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The technology used to develop my website is Laravel 7.2 (Php). They’ve developed different features for different product models we have chosen to go with. Like they’ve developed special features for Sim Cards, then different features for DTH. Then finally for Selling Screen protectors for smart phones. They’ve understood my Special requirements for the website & their special suggestions & recommendations helped me a lot.

How many people from the vendor's team worked with you, and what were their positions?

Project manager- Shubham mathur 1 QA 1 Developer 1 Team Leader

Can you share any measurable outcomes of the project or general feedback about the deliverables?

I’m really happy with work what Emizentech has done. If I want to give numbers out of 10 then I’ll give 9. The website is working fine.

Describe their project management style, including communication tools and timeliness.

Emizentech team has used Trello to manage my project & the communication tools we were using was Skype, google meet ,WhatsApp & call too

What did you find most impressive or unique about this company?

Emizentech has given us a good value. They’ve extended a period of time for UI changes we’ve asked after duration of period is about to end at no cost.

Are there any areas for improvement or something they could have done differently?

Everything is perfect in our case.

Please describe your company and your position there.

we are providing digitalize platform for beautician and also beauty product. my position as southern regional manager which to take care the operation for atleast 3 state at peninsular malaysia

For what projects/services did your company hire Emizen Tech, and what were your goals?

due to covid 19, we are encouraging to prevent the pandemic by creating a digital platform for our beautician nationwide, therefore we hire emizen to design and developing the web apps for lawwa.asia services and products

How did you select Emizen Tech and what were the deciding factors?

by sourcing thru linkedin. based on rating & experience we choose emizen tech

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

lawwa.asia is the one who deals in different products of Healthcare and wanted to associate many beautician with us so that they can also earn. Project was divided on the milestones the emizentech has and they have a experience of delivering the prooduct on time.

The Project is done on PHP technology.

How many people from the vendor's team worked with you, and what were their positions?

Project Manager: Shubham Mathur One Tester One Designer One Php Developer

Can you share any measurable outcomes of the project or general feedback about the deliverables?

It is a Running project and the outcome is good till now and I am very much satisfied with the work. rating 7 out of 10

Describe their project management style, including communication tools and timelines.

Their project management style is very detailed oriented and they are using Trello for Project Management. They are using many tools like Figma, Trello, Redmine. They have a detailed process for each vertical.

And since they are using the tools and they are highly process-oriented this definitely helps the client to remain on the track with the updates

What did you find most impressive or unique about this company?

The company is all good in professionalism. The company is having highly intellectual people and everyone knows what to do in their profile. I have been assigned one project Manager Shubham and the Development team.

I really like their working style and they are highly proactive. They do provide suggestions at all the stages of the Development

Are there any areas for improvement or something they could have done differently?

everything is in order

Please describe your company and your position there.

I am owner @ Mahaveer Sweets we manufacture Kaju Katli & other Premium Sweets on order and deliver all over INDIA

For what projects/services did your company hire Emizen Tech, and what were your goals?

we need an application from which customer can select the sweets type and show them approximated timeline for the order dynamically and also the quote system in which customer can have a Quote for his requirements before actually placing the order.

so we had a call with EmizenTech and they look very professional and did resolved all the issue with a proper timeline and also they setup a project management tool for us in which the tasks and timeline was properly followed.

How did you select Emizen Tech and what were the deciding factors?

Initially i was not happy with EmizenTech management but when i seen the progress and the project management I was surprised.

They had a project manager and QA assigned to my application who co-ordinates with my manager and staff and takes feedback after each milestone and there were some changes from the initial requirements for which they charged but the suggested the best.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

eCommerce website with mobile applications for both Android and iPhone with a proper quote system & dynamic delivery dates. suppose if there is a bulk order or such sweet which is not common then we need some time to prepare and the timeline was the issue.

customer didn't get the proper updates for the order. so we need a solution from which Admin can upload the progress for the order and customer get notification in his account for the order like any status message like "your sweets order is now in production" with pics.

How many people from the vendor's team worked with you, and what were their positions?

it was a team of around 5 persons which includes : 2 developers 1 UX/UI 1 Manager 1 QA

Can you share any measurable outcomes of the project or general feedback about the deliverables?

we had a good customer feedback and orders quantity was increased by 40% within 3 months. all the customer are really very happy by the mobile application update.

Describe their project management style, including communication tools and timelines.

they used good management tool like JIRA & the project's code was managed into Bitbucket Repos. we had weekly Sprint Planning & Meeting in which the show progress and take feedback from my team. for meetings they used google meets and sometimes zoom.

What did you find most impressive or unique about this company?

The management was really good. Most of the developers have good experience. also they provide real user inputs and suggested good tools for that like newrelic.

Are there any areas for improvement?

I have only concern about the cost. but this is fine when you get the output.

What is the status of this engagement?

We were working on the first phase of the website and there were a lot of issues in the functioning, they fixed some of them.

And then the team told us they did not have the bandwidth to work on the project anymore and handed over a website which was incomplete and had issues.

We had to find a new agency to work on the website.

How did your relationship with the vendor evolve?

Initial few weeks the team was responsive and work was moving as per timelines. We were supposed to take the first phase life and start working on additional features for the second phase.

But towards the end of phase one we found that proper testing wasn’t done and there were a lot of issues. We had to keep following up constantly to get them fixed.

They did not inform us on time that they did not have enough resources to work on our project; timelines would just keep getting extended. If they had then we would have been in a better position to figure out a better alternative.

So after spending weeks trying to get the issues fixed and planning for phase two when they informed us that they wouldn’t be able to work on the project anymore, we were left with a website where a lot of core features were not functioning properly.

How did Emizen Tech address the challenges that arose?

While the team was unable to sort out our issue, the conduct of some of the team leads was highly disappointing and unprofessional. The team lead dismissed our requests to get on a call in a very unprofessional manner and also did not provide any constructive solutions.

Even when we just wanted them to properly hand over the website so we could go get it fixed somewhere else, they caused unnecessary delays by not responding to our requests.

Their conduct not only made us lose out on a lot of time and money, but we ended up with a website that didn’t even function.

Describe the impact this engagement has had on your business.

A project that was supposed to be completed in 5 weeks was delivered after almost 3 months. Timelines were not met and due to that we were not able to launch as per our plan.

The project was extended beyond the initial estimated hours so we had to increase the budget of the website once we were halfway through.

Even when we took the website live there were errors in the functioning due to which we couldn’t start operations.

As an e-commerce portal our website is the most important part of our business and without that we lost a lot of business and also ended up spending a lot more on this project than we had estimated; first with the delays in the launch date, then fixing the issues and once the team left this project midway hiring a new company so they could fix it.

How was project management handled?

When we started the project the team was able to help us plan out all the features that we wanted. 

When we started testing the website and issues started coming up they were not able to manage timelines and customer expectations properly. Communication was a challenge.

When the project kept getting delayed without clarity on timelines we had to escalate the issue multiple times before getting a proper response, post that they informed us that they wouldn’t be continuing with the project.

Is there anything that the vendor did well or that you would consider a strength?

The team that worked on the project showed a lot of promise and were helpful, but in spite of that, the website that was handed over to us had a lot of issues and they did not complete the project.

In what specific areas can they improve?

•    they need to be more honest with clients, and inform them about issues on time instead of misleading/ ignoring the customer.
•    they need to be able to estimate the project timelines and cost better instead of extending timelines once a project has started.
•    they should not take up projects if they don’t have the bandwidth and if they have taken it up then they need to see it till completion and not abandon it midway.

What advice do you have for clients with similar needs to yours?

They seem to have great ratings and reviews, but our experience was not good. They did not complete the project and there were issues in what they delivered.

This review was published on July 9, 2020

Owner, The Ecosattva Store

Retail

1-10 Employees

Mumbai, India

Less than $10,000

Mar. - July 2020

Project summary: 

Emizen Tech built an e-commerce platform. Their team built a website with integrated shipping to accommodate new customers and products. 

Feedback summary: 

Emizen Tech successfully managed the project well. Timelines and updates are being given on a regular basis. Their team followed up well. 

BACKGROUND

Please describe your company and your position there.

I run a sustainable multi-vendor e-commerce platform where we have brands from across the country selling products ranging from organic food items to compostable cutlery.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Emizen Tech?

As our business grew, we needed a new platform that could grow with us. We are working with Emizen Tech to build a robust website that can accommodate the the new customers, brands and products that we add to our platform everyday and introduce new features that simplify their journey.

What were your goals for this project?

A website that will grow with us and help us grow our business.

SOLUTION

How did you select this vendor?

We found them while searching for companies that had a experience in building multi-vendor ecommerce websites. We had worked with a lot of companies before them and struggled because they didn't understand the intricacies of a multivendor platform. Emizen Tech has a good understanding of the space and has been able to give us valuable insights that helped us make the website better

Describe the project and the services they provided in detail.

They've built a multivendor e-commerce platform with integrated shipping to give the customers a better shopping experience and make it easier for vendors to execute orders.

What was the team composition?

We have a team of 8 people working on the project with a account manager, project manager, lead developer and other people working on the project for both backend, frontend and testing.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We're in the process of relaunching the website.

How was project management arranged and how effective was it?

Well organised project management with the team being available when required. Timelines are being followed and regular updates are given so we can track the progress.

What did you find most impressive about this company?

You don't need to keep following up with them to get work done. They finish tasks on a timely manner and encourage you to go and check it so you can let them know right away if it works properly or requires any more changes.

Are there any areas for improvement?

We'd like them to proactively recommend new features and ways to make the website better.

Rating:

Overall rating: 5

Quality: 5

Schedule: 5

Cost: 5

Willing to refer: 5

Please describe your company and your position there.

I am the owner of a building materials manufacturing company

For what projects/services did your company hire Emizen Tech, and what were your goals?

Our Magento web site was having security and compatibility issues, we needed someone to move us from Magento one to Magento 2 with an appropriate hosting package and security features.

How did you select Emizen Tech and what were the deciding factors?

Emizen Tech offered the skills we needed for this project, and promised to deliver our project within the needed time frame at a competitive rate.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

My lead developer at Emizen Tech looked over the existing web site and then helped me select appropriate extensions. They built the new site Magento 2 to match the look and feel of the existing site, fully configured.

Selected an appropriate web hosting service, and helped optimize the site for security and speed, and CDN to for added speed and security. Our site went live almost seamlessly from the old platform to the new, and Emizen Tech has stayed at hand to help with upgrades and add-ons to keep our site running smoothly

How many people from the vendor's team worked with you, and what were their positions?

My main point of contact was a lead developer, along with a Magento 2 specialist, and an optimization team

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launch our pages were loading at over twice the speed of our old site, which lead to an increase in our SEO visibility of over 20%, and we had a similar increase in our web site conversion rate.

Describe their project management style, including communication tools and timelines.

Communications were via web chat - a lot of screenshots passing back and forth between us. My developer worked hard to understand my needs and visions for the site, and made fast and steady progress to get them new site developed, debugged, optimized and and live within my 3 month goal

What did you find most impressive or unique about this company?

Once signed on, they took the time to understand my goals and kept me abreast of the progress of the work and suggestions to improve my project in ways I would have been completely unaware of.

Are there any areas for improvement or something they could have done differently?

If they lived in my time zone it would be more convenient but since they are on the opposite side of the globe, I can not fault them for that. The time difference was easy to work around