Dotsquares Client Reviews

Reviews

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Mobile App Development

Oct 25, 2018

the project

App Dev for Ride Share Driving Eduction Platform

"The team provides excellent customer service with quick response times."

Mobile App Development

Confidential

Aug. 2018 - Ongoing

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

Confidential

Aug. 2018 - Ongoing

Project summary:

Dotsquares is building an educational platform for the web, Android, and iOS. Features include course registration and quizzes. The team is building content for video, audio, and PDF. The is near completion.

1-10 Employees

San Francisco, California

Verified

the reviewer

Education

1-10 Employees

San Francisco, California

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

"The team provides excellent customer service with quick response times."

Oct 25, 2018

Feedback summary:

The team is responsive and executes quick turnarounds. Strategic coordination between offices benefits the remote partnership. Notable strengths include streamlined communication and technical competency. Their strong management skills and affordable costs are a good fit for new businesses.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the general manager of a driving education platform for the major ride-sharing companies.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Dotsquares?

I worked as a driver for eight years and noticed that many of my peers lacked customer service, navigation, and safety skills. I hired Dotsquares to build a platform that would make drivers more productive, efficient, and profitable service providers.

SOLUTION

What was the scope of their involvement?

Dotsquares built a platform for web, Android, and iOS. The solution enables users to register, buy courses, and take quizzes. The multimedia courses are accessible via PDFs, video, and audio files.

What is the team composition?

I’ve worked with a manager in Dotsquares’ British office and a project manager in India.

How did you come to work with Dotsquares?

I found them through a Google and Clutch search for affordable development partners. I then reached out to about four companies via email. Dotsquares was the most responsive agency.

What is the status of this engagement?

We started working together in summer 2018 and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The project is nearly complete. Dotsquares has efficiently incorporated my numerous ideas. The requirements and options I requested are present, and the team is now ensuring the features’ performance.

How did Dotsquares perform from a project management standpoint?

The Britain- and Indian-based teams work well together and have executed every requirement I’ve sent. We use Dotsquares’ internal project management tool and inbox to review progress and resolve errors. The tool makes remote coordination simple. They’re responsive via email as well.

What did you find most impressive about them?

The team provides excellent customer service with quick response times. Dotsquares coordinates between offices in the U.K. and India to solve problems quickly.

Are there any areas they could improve?

Nothing has stood out yet.

Do you have any advice for future clients of theirs?

Their prices are affordable for new businesses.

5.0

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

5.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

Web Development

Oct 18, 2018

the project

Staff Augmentation for Australian Energy Company

"They’ve achieved exceptional results by listening to our feedback and providing quality developers."

Web Development

$10,000 to $49,999

June 2018 - Ongoing

5.0

Quality:

4.5

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

$10,000 to $49,999

June 2018 - Ongoing

Project summary:

Dotsquares provides staff augmentation for web application development projects. In addition to building automation tools, the team has overhauled multiple websites with branding and responsive designs.

51-200 Employees

Melbourne, Australia

Bruce Sayers

ICT Manager, Kuga Electrical

Verified

the reviewer

ICT Manager, Kuga Electrical

Bruce Sayers

Energy & Natural Resources

51-200 Employees

Melbourne, Australia

Online Review

The client submitted this review online.

Verified

5.0

Quality:

4.5

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

"They’ve achieved exceptional results by listening to our feedback and providing quality developers."

Oct 18, 2018

Feedback summary:

The website’s overhaul has resulted in increased web traffic and improved SEO performance. The apps have maximized productivity and data organization. Both efficient and responsive, Dotsquares works well independently or in collaboration. They provide attentive service and are open to feedback.

the review

Background
Challenge
Solution
Results
Ratings

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the information computing technology (ICT) manager for Kuga Electrical. We provide energy efficiency solutions to residential and commercial premises. Our offerings include solar power, LED lighting changeovers, solar battery storage, power factor correction, energy audits, and other electrical and security works. I’m responsible for maximizing the efficiency of our internal and external technology-based solutions.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Dotsquares?

Kuga Electrical had several key and time-sensitive tasks that took longer than expected to build. These delays created a backlog of unprocessed work. As well, we had several companies whose online presence was disjointed and inconsistent with our branding and product offering.

What were your goals for this project?

Our overall goal was to decrease processing time and increase sales. We wanted the automated tasks to increase productivity and provide a unique offering to customers through online tools and calculators. In addition, we wanted to increase interactivity between our client base and sales teams through consistently branded websites, contact forms, and an uplift in SEO metrics.

SOLUTION

How did you select this vendor?

We researched development companies and read Dotsquares’ online reviews. We then made the team our preferred partner.

Can you go into detail about the services they provided and the scope of the project?

Dotsquares provides a PHP developer and a web developer to augment our team. These resources work to revamp our online footprint and technical offerings. Specifically, they’ve focused on branding and functionality across mobile devices and desktop browsers.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The team has built web tools that expedite lengthy manual tasks into short processes. This uplift in internal processing has cleared the backlog and allowed us to plan further expansion into other energy efficient markets. The digital overhaul has seen increased traffic and total interactions with customers, as well as a significant uplift in sales.

How was project management arranged and how effective was it?

Dotsquares is a productive partner. They work even when we cannot provide immediate feedback. The team is responsive via email, Skype, and their custom internal communication tools.

What did you find most impressive about this company?

They’ve achieved exceptional results by listening to our feedback and providing quality developers.

5.0

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

4.5 Quality

Service & deliverables

5.0 NPS

Willing to refer

Web Development

Oct 16, 2018

the project

Web Dev Support for IT Development Firm

“They provide great support and are more than willing to adjust their resources to best match our needs.”

Web Development

$10,000 to $49,999

2016 - Ongoing

4.5

Quality:

4.5

Schedule:

4.5

Cost:

5.0

Willing to refer:

5.0

$10,000 to $49,999

2016 - Ongoing

Project summary:

Dotsquares built two different web apps, taking them from inception to implementation. The apps are currently in their final stages, and plans are in the works for future engagements with the team.

1-10 Employees

Orlando, Florida

Owner, MyCadena Solutions

Verified

the reviewer

Owner, MyCadena Solutions

Business Services

1-10 Employees

Orlando, Florida

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

4.5

Quality:

4.5

Schedule:

4.5

Cost:

5.0

Willing to refer:

5.0

the review

“They provide great support and are more than willing to adjust their resources to best match our needs.”

Oct 16, 2018

Feedback summary:

Dotsquares is extremely professional and communicative, quickly responding to changes or concerns. The end clients are pleased with the products, indicating the likelihood of a long-term partnership. Their documentation and workflow could improve, but the team is still highly reliable.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of MyCadena Solutions, an IT development firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Dotsquares?

We needed an offshore development partner to help with some of our projects.

SOLUTION

What was the scope of their involvement?

Dotsquares built two different web apps: a frontend website and an online social community. They did the frontend in PHP and used an open source stack. Their team took the projects from design all the way to implementation, including testing. We’re currently in the final phases for each app and have plans for other projects Dotsquares can work on.

What is the team composition?

Our main point of contact is the project lead, and they also provide a designer and developer. They add extra team members, as needed.

How did you come to work with Dotsquares?

Local developers were too expensive, so we wanted an offshore partner who had experience with Joomla, since that’s what our technology is based in. Dotsquares had a straightforward process, and we wanted a long-term partner, so we hired them.

How much have you invested with them?

We’ve spent around $40,000.

What is the status of this engagement?

We’ve been partners since 2016, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our clients seem extremely pleased with their products. The frontend app is about to roll out, and the client said the development and layout look great. The social community app is in testing, but the client liked the way it looked.

How did Dotsquares perform from a project management standpoint?

They remain engaged with our projects and have clear communication. They test their work at the end of every phase and respond quickly to any necessary changes. We communicate weekly, and they consistently meet deadlines. They’ve been extremely flexible with changes we’ve made to the project scope, which we appreciate.

What did you find most impressive about them?

They provide great support and are more than willing to adjust their resources to best match our needs. They’re respectful and professional, building a positive and productive working relationship. I haven’t had a single conflict with any of them.

Are there any areas they could improve?

They could provide better documentation at the end of each phase, which is something they’re working on. They could also restructure their resources to create less bottleneck and streamline the workflow.

Do you have any advice for future clients of theirs?

Be as clear as possible with your requirements and expectations. The clearer you are, the better their work will be.

4.5

Overall Score

4.5 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

4.5 Quality

Service & deliverables

5.0 NPS

Willing to refer

Development

Sep 27, 2018

the project

Dev Support Mechanical Asset Management Platform

“They’re a great company that proactively follows up to make sure we’re all on track.”

Development

Less than $10,000

May 2017 - Ongoing

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

Less than $10,000

May 2017 - Ongoing

Project summary:

Dotsquares maintains the current platform, fixing glitches and executing routine upgrades. They intermittently take on dev projects, such as integrating a new API. The team also sometimes helps with marketing.

1-10 Employees

Melbourne, Australia

Pedro Banales

Director, Maintabase

Verified

the reviewer

Director, Maintabase

Pedro Banales

Industrial Automation

1-10 Employees

Melbourne, Australia

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

“They’re a great company that proactively follows up to make sure we’re all on track.”

Sep 27, 2018

Feedback summary:

Dotsquares is responsive and communicative, providing routine updates on project progress. They solve problems quickly and have skilled employees. Because the partnership is relatively new, they require in-depth instructions but are progressing toward less oversight.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the director of Maintabase, an online asset management tool for businesses with mechanical assets such as machines. Users can create assets and log maintenance, knowledge, and history in the asset profiles.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Dotsquares?

We needed a more cost-effective solution to better manage our software development. We had a prior partner who was expensive and didn’t communicate well.

SOLUTION

What was the scope of their involvement?

Dotsquares mainly upgrades and maintains our platform, fixing any glitches or problems that pop up. We also have development weeks where we’ll hire them to add new features or functionalities to our system. We provide the wireframes and work closely with Dotsquares. They recently integrated an API that allows communication between physical devices and the software. Dotsquares has also helped a bit with marketing, Google Ads, and SEO.

What is the team composition?

We mainly interact with the project manager and a consistent developer. They also provide a server team that’s specialized in AWS, a software designer, a graphic designer, and a financial person.

How much have you invested with them?

We’ve spent about $8,000 AUD (approximately $5,700 USD).

What is the status of this engagement?

We’ve been working together since May 2017 and plan to be partners for a long time.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our marketing is better, and problems get solved much quicker.

How did Dotsquares perform from a project management standpoint?

Dotsquares is extremely responsive and communicative. They send us an email when they start and finish a project, telling us what they’re working on and how our money is being spent. We do most of our communication over Trello.

What did you find most impressive about them?

Their communication and ability to act quickly are outstanding. They rapidly respond to problems, starting a fix within the day it’s reported. They’re a great company that proactively follows up to make sure we’re all on track.

Are there any areas they could improve?

We currently have to provide them with detailed instructions for each project, but we anticipate that will change once we’ve worked together for longer.

Do you have any advice for future clients of theirs?

Have good communication with clear and concise instructions. Provide wireframes, pictures, screenshots, and any other items that will help them complete their task. Spend time building a positive working relationship.

5.0

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

They've been good with estimates and helped us with costs.

5.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

I'd definitely recommend them.

Development

Sep 26, 2018

the project

Software Upgrade for Sports Referee Management Platform

“We’ve been so impressed that we’re now thinking of what we can do next with them.”

Development

Less than $10,000

Oct. 2017 - June 2018

4.5

Quality:

5.0

Schedule:

4.0

Cost:

4.5

Willing to refer:

5.0

Less than $10,000

Oct. 2017 - June 2018

Project summary:

Working in PHP, Dotsquares built a payment functionality onto an existing program.

1-10 Employees

Australia

Brett Aisen

Owner, My Roster

Verified

the reviewer

Owner, My Roster

Brett Aisen

Sports

1-10 Employees

Australia

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

4.5

Quality:

5.0

Schedule:

4.0

Cost:

4.5

Willing to refer:

5.0

the review

“We’ve been so impressed that we’re now thinking of what we can do next with them.”

Sep 26, 2018

Feedback summary:

The new functionality is a huge selling point, saving customers time and money. Dotsquares applied solid technical and project management skills to ensure an effective process and strong communication.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm one of three directors at My Roster. We offer a software program that appoints referees and umpires for sporting events. The program manages any conflicts of interest on the part of the referee that would disqualify them from refereeing that game. It allows referees to accept or reject a game and the appointment officer to manage the overall appointments and reassign as necessary.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Dotsquares?

We wanted to add a payment functionality to our existing features. The program was written in PHP and we wanted to work with that version rather than start from scratch.

SOLUTION

What was the scope of their involvement?

Dotsquares added a payment functionality to our existing program that notifies the referee of payment, lets them review the payment details, and lets them accept or reject it. We had worked with a developer before so had prepared a 25-page document of detailed specifications, including screenshots. We provided that to Dotsquares and agreed on it. They built the payment function that manages direct payments by creating a file that gets uploaded to the bank.

What is the team composition?

Our main contact was a project manager who also worked with a programmer.

How did you come to work with Dotsquares?

I did research. There were a couple of people we were interested in using, including Dotsquares. The primary reason we shortlisted them was that they had an Australian office. They also knew the program our existing software was in so they could work with what we already had.

How much have you invested with them?

We spent about $10,000 AUD (approximately $7,000 USD).

What is the status of this engagement?

We started working together in October or November 2017 and finished the project within five months.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Usually paying referees or umpires is done manually on paper or with an Excel spreadsheet. In my experience, it can take two hours to create the pay sheet. With our program, the job is done in about 10 seconds. It’s a huge improvement. This functionality is a huge selling point—our customers can save both time and money using our system rather than creating the pay sheet manually.

How did Dotsquares perform from a project management standpoint?

We communicated on a daily basis via a project management software that was like a message board. We used it to share files and had a Skype call once a month.

They proposed two options to us—to either work directly with a programmer or, a more expensive option, to work with a project manager who would deal with the programmer. We chose the latter, which was a great choice because the project manager was fantastic. The project manager ensured effective communication and an efficient process. Each day, they would let us know at the start of the day what they would be working on and, at the end of the day, what had been achieved. He made sure to clarify any confusion between us and the programmer and we always knew what was happening on their end.

What did you find most impressive about them?

I think their communication is very strong and so are their technical skills. One of our three directors is the technical expert here. He was concerned about using an offshore company but he’s been amazed by them. We’ve been so impressed that we’re now thinking of what we can do next with them.

Are there any areas they could improve?

There's always something you can improve. Communication is sometimes difficult working across countries though, in our experience with Dotsquares, it was still pretty good. I’m not sure how but they might find a way to improve communications to make phone calls quicker and easier.

Do you have any advice for potential customers?

Prepare. If you prepare like we did, you’ll have minimal problems. We had done so much preparation that they knew exactly what they needed to do. If there’s any uncertainty, you end up with debate and can run over budget. But if you prepare in advance, you will get what you need.

4.5

Overall Score We're really happy with them.

4.0 Scheduling

ON TIME / DEADLINES

4.5 Cost

Value / within estimates

5.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

Web Development

Sep 25, 2018

the project

Web Dev for Betting Information Platform

"We most appreciate their communication, accessibility, and consistency with the main point of contact."

Web Development

$10,000 to $49,999

Aug. 2016 - Ongoing

4.5

Quality:

4.5

Schedule:

4.0

Cost:

5.0

Willing to refer:

4.5

$10,000 to $49,999

Aug. 2016 - Ongoing

Project summary:

Dotsquares developed a customized sports betting web platform. Key features include scraping data from external bookmakers and using comparison logic on the backend.

1-10 Employees

Australia

Director, Inside Lines

Verified

the reviewer

Director, Inside Lines

Arts entertainment, & music

1-10 Employees

Australia

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

4.5

Quality:

4.5

Schedule:

4.0

Cost:

5.0

Willing to refer:

4.5

the review

"We most appreciate their communication, accessibility, and consistency with the main point of contact."

Sep 25, 2018

Feedback summary:

Communicating clearly from the start, Dotsquares’s expert team inspires confidence throughout the project. They keep the project moving (and on budget) by providing critical status updates. The team’s quality deliverables contribute to their ongoing engagement.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm a director at Inside lines. We run a website that provides information from sports betting agencies and bookmakers. Subscribers pay to access the information.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Dotsquares?

We needed a partner to build our website and data collection system from scratch. We’d built a previous system but it had a number of challenges.

SOLUTION

What was the scope of their involvement?

Dotsquares created a website with the functionality to scrape and collect data from external sites. They feed the data back to our website and publish it in a subscriber-accessible format. The backend of the site uses comparison logic based on specific parameters we determine to be useful for subscribers.

As the focus is on sports betting, the site collects data about the line that a bookmaker sets for a particular player or team. It collects that information from 10 different bookmaker sites, and then compares it to find anomalies and opportunities for betting. Subscribers access that information and use it to place bets.

What is the team composition?

We work with a project manager and several technical resources.

How did you come to work with Dotsquares?

My partner is the one who found them so I don't know all of the details. One of the main reasons we chose them was their low cost. We also really liked that they supply a dedicated project manager.

How much have you invested with them?

We’ve spent around $25,000 AUD (approximately $18,000 USD).

What is the status of this engagement?

We started working with them in August 2016. The initial brief took 8–10 weeks to complete. We work with them on an ongoing basis to add additional sports and bookmakers to the site. Each new project takes anywhere from two weeks to 8–10 weeks.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our goal is to build the subscriber base, which they’ve helped us do with the site. The number of subscribers fluctuates seasonally with the different sports. Maximum subscribers is 8 and sort of fluctuated from there. They continue to work on the site, bringing in additional sports and bookmakers to add more value to subscribers. We haven't seen a return on our investment yet, but we're aware of the time that will take to achieve.

How did Dotsquares perform from a project management standpoint?

One of their strengths is their great project management. We’ve had the same project manager since the start. While we can communicate directly with the technical team, generally all communication goes through the project manager. There are some time zone challenges but we communicate regularly by Skype. They provide two daily updates when they’re working on a project. At the start of the day they tell us what they're going to be working on, and then send an end of day summary of what they achieved.

What did you find most impressive about them?

We most appreciate their communication, accessibility, and consistency with the main point of contact. Our business was quite foreign to them at the start. Having the same project lead has allowed them to build a deep understanding of what we do.

Are there any areas they could improve?

The main feedback we’ve given them was to think more about how a subscriber would use the website. Initially, there were a few holes in their understanding of the brief. Some of that could have been addressed if they’d asked us more questions.

Any advice for potential customers?

Make sure that Dotsquares understands the project, as well as the intended output. Their technical team really needs to understand exactly how a user interacts with the solution.

4.5

Overall Score

4.0 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

4.5 Quality

Service & deliverables

4.5 NPS

Willing to refer

Mobile App Development

Sep 22, 2018

the project

App and Web Creation for Healthcare Tech Company

"They’re affordable, responsive to changes and requests, and offer original suggestions and opinions."

Mobile App Development

$10,000 to $49,999

Mar. 2018 - Ongoing

4.5

Quality:

4.5

Schedule:

5.0

Cost:

4.5

Willing to refer:

5.0

$10,000 to $49,999

Mar. 2018 - Ongoing

Project summary:

Dotsquares is creating an iOS and Android app and a website, contributing both design and development resources.

1-10 Employees

Perth, Australia

Shuaib Ellahi

Founder, Collaborate Clinics

Verified

the reviewer

Founder, Collaborate Clinics

Shuaib Ellahi

Healthcare

1-10 Employees

Perth, Australia

Online Review

The client submitted this review online.

Verified

4.5

Quality:

4.5

Schedule:

5.0

Cost:

4.5

Willing to refer:

5.0

the review

"They’re affordable, responsive to changes and requests, and offer original suggestions and opinions."

Sep 22, 2018

Feedback summary:

The app was integrated into a large, online fundraising effort and will be used to pitch investors. Dotsquares internalizes industry-specific ideas, using them to craft attainable goals, and offers their own advice for improvement, combining them to produce the optimal product.

the review

Background
Challenge
Solution
Results
Ratings

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the founder of Collaborate Clinics, a company that designs secure apps for the healthcare industry.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Dotsquares?

I needed someone to develop my company’s app.

What were your goals for this project?

I wanted an app I could use to pitch financial investors to support my company.

SOLUTION

How did you select this vendor?

I was looking for a firm with good communication skills and an understanding of the larger views that my vision addressed such as healthcare cost structures and alternatives. Their price was also lower than most of their local competitors.

Describe the project in detail.

They’re building an iOS and Android app, as well as a website, that allows medical clinics to distribute digital leaflets to cut down on their paper use, which has both economic and environmental benefits.

I communicated my ideas to their developers and designers, and they produced both design and technical options for the app. They also offered me SEO and marketing services, but I’m still considering them.

What was the team composition?

I work through a project manager they provided.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We’re in the testing phase presently, but I’ve been accepted to a healthcare technology Kickstarter program.

How effective was the workflow between your team and theirs?

We work well together, using their project management tool to share non-urgent information and Skype calls to improve their understanding of larger concepts. The only issues I’ve had are grammatical errors like spelling and turns and phrase caused by a language barrier. These are easily rectified upon request.

What did you find most impressive about this company?

Because we built trust early, I know that they understand the concepts at play and what’s achievable for us. They’re affordable, responsive to changes and requests, and offer original suggestions and opinions.

Are there any areas for improvement?

At present, the only suggestion would be to improve their grammar—a minor problem solved easily during testing.

4.5

Overall Score They doing very well, but that's pending the final outcome of the testing phase.

5.0 Scheduling

ON TIME / DEADLINES

They're always prompt.

4.5 Cost

Value / within estimates

They're considerably more affordable than their onshore equivalents.

4.5 Quality

Service & deliverables

As with everything, issues arise, but that’s why we do in-depth testing.

5.0 NPS

Willing to refer

I've already done so.

Mobile App Development

Sep 12, 2018

the project

Android & iOS Development for Messaging Platform

"Their team offers excellent suggestions and can be trusted with any project."

Mobile App Development

$10,000 to $49,999

Nov. 2017 - Aug. 2018

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

$10,000 to $49,999

Nov. 2017 - Aug. 2018

Project summary:

Dotsquares developed an Android and iOS application to allow users to schedule events and invite friends. The app is designed to access contacts and calendars, and invitations can include digital content.

1-10 Employees

San Jose, California, USA

Samir Riad

Co-Founder, Happy Hello

Verified

the reviewer

Co-Founder, Happy Hello

Samir Riad

1-10 Employees

San Jose, California, USA

Online Review

The client submitted this review online.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

"Their team offers excellent suggestions and can be trusted with any project."

Sep 12, 2018

Feedback summary:

The app has successfully launched in the App Store and Google Play store. The Dotsquares team operates well in a fast-paced environment and adapts well to last-minute changes. They exhibit strong dedication to project success and a willingness to problem-solve beyond the original scope.

the review

Background
Challenge
Solution
Results
Ratings

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

My wife and I are co-founders of a messaging and scheduling app called Happy Hello.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Dotsquares?

We hired Dotsquares to develop our mobile app.

What were your goals for this project?

Our objective was to create a functional application that was easy to use.

SOLUTION

How did you select this vendor?

Through a Google search, I found several development companies, and I reached out for proposals. Dotsquares was the most thorough in their bid.

Describe the project in detail.

Dotsquares developed our app for Android and iOS. The premise of our app is to provide a system that sends event invitations using mobile numbers stored in the phone’s contact list. Once a user downloads the app and creates an event, he or she can invite friends. For friends that have not downloaded the app, Dotsquares programmed the app to send a text message introducing the event and encouraging them to download. Once friends accept an invitation, it appears in their phone calendar. Event invitations can be enhanced with custom text, photos, or videos.

What was the team composition?

I worked initially with a sales representative who presented the proposal. Once it was accepted, we were assigned a project manager to serve as the liaison between us and the developers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our application is completed, functional, and available in the App Store and Google Play store.

How effective was the workflow between your team and theirs?

Our project manager truly understood our objectives and was prompt in discussing all of our concerns. Their team offers excellent suggestions and can be trusted with any project. Throughout the development process, we experienced several junctures that required changes or improvements, and they were organized enough to handle everything in stride.

What did you find most impressive about this company?

Dotsquares managed to produce our app within budget. When there was extra work beyond the original specifications, we were quoted for those services and charged a reasonable price.

Are there any areas for improvement?

No. We had a great experience with Dotsquares and would recommend them to anyone considering an app development project.

5.0

Overall Score We had a very successful engagement.

5.0 Scheduling

ON TIME / DEADLINES

We experienced no scheduling issues.

5.0 Cost

Value / within estimates

Dotsquares offered the best price from the bids we received.

5.0 Quality

Service & deliverables

The app looks great and works perfectly.

5.0 NPS

Willing to refer

I am very likely to recommend them.

Development

Sep 05, 2018

the project

Web and App Dev for Jobs Platform

“Their approach was perfectly suited to my needs. I trusted them to do the work.”

Development

$10,000 to $49,999

May - July 2018

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

$10,000 to $49,999

May - July 2018

Project summary:

Working from an initial idea, Dotsquares developed a propriety platform from scratch as both a website and mobile platform for iOS and Android.

1-10 Employees

United Kingdom

Andrew Jones

Managing Director, Windfarm Crewing

Verified

the reviewer

Managing Director, Windfarm Crewing

Andrew Jones

Staffing and Recruiting

1-10 Employees

United Kingdom

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

“Their approach was perfectly suited to my needs. I trusted them to do the work.”

Sep 05, 2018

Feedback summary:

The newly-live platform has had strong uptake so far and receives consistently positive user feedback. Dotsquare’s well-structured, thoughtful approach was coupled with responsive project management.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the managing director of Windfarm Crewing, a recruitment company. We have a platform that allows employees to share their availability with employers so that the two can more easily and efficiently connect.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Dotsquares?

We needed to build our platform completely from scratch. It was a new idea and there wasn’t anything similar on the market.

SOLUTION

What was the scope of their involvement?

Dotsquares built our platform as both a website and a mobile app for iOS and Android. I provided them with my ideas and a rough plan, including images, descriptions, and the standards I wanted. I relied on Dotsquares to build it from there. They gave me administrator permissions to make adjustments but I generally had them make any changes I wanted.

What is the team composition?

I worked directly with a project manager who was the main point of contact.

How did you come to work with Dotsquares?

I spent about two weeks doing online research to find vendors. I looked at a few other companies but Dotsquares was both the most reasonably priced and the most professional. I contacted past and current clients for all of the potential vendors. The feedback for the other companies wasn’t as strong as that for Dotsquares, which was all positive.

How much have you invested with them?

I spent more than £8,000 (approximately $10,300 USD).

What is the status of this engagement?

We started working together in May and finished the project towards the end of July.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The product only just went live. We had 60 employees register on the first day alone. The main source of income will be from employers but we have to have employees on board to reach the employers. Sixty people signed up on the first day is a good sign.

From the 30-40 people we’ve talked to who have used the platform, we’ve had extremely positive feedback so far. Everyone thinks it looks great and works very well.

How did Dotsquares perform from a project management standpoint?

We communicated over email and Skype. I work offshore so it was more difficult for them to contact me than it was for me to contact them given limited internet access. They were responsive and made any necessary changes. Whenever I messaged, I would receive a response within half an hour which was great.

We worked through a step-by-step process and the project manager was really helpful. He kept me updated throughout with emails every morning and evening to share what was planned for the day and what had actually been completed. He also gave suggestions on what we could do to improve the product which, though they came at a cost, were beneficial. Their approach was perfectly suited to my needs. I trusted them to do the work.

What did you find most impressive about them?

What I found most impressive was that Dotsquares managed a structured development process. At the outset, they gave me a well-structured, formatted plan. The other companies I spoke to left my plan as it was and just provided a quote. Dotsquares wrote out everything we would need to do point-by-point to develop the platform and they told me everything I needed to know throughout the process.

Do you have any advice for potential customers?

The only thing I could advise is to do a bit of background work to make sure you’re going to get the benefit of the money you’ll spend. If you’ve done that, it’s likely you’ll go with Dotsquares. It’s money well-spent.

5.0

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

5.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

Web Development

Jul 08, 2018

the project

Online Portal Dev for Grant Consulting Firm

"Drawn out with no constructive results week after week, the project has had a very negative impact on our business."

Web Development

$10,000 to $49,999

May 2017 - Ongoing

0.5

Quality:

0.5

Schedule:

0.5

Cost:

0.5

Willing to refer:

0.5

$10,000 to $49,999

May 2017 - Ongoing

Project summary:

Dotsquares was hired to develop an online client web portal using cutting-edge technology. To date, the project is not complete and is vastly beyond its initial schedule of six weeks.

1-10 Employees

Australia

Bruce Patten

Director, Pattens Group Pty Ltd

Verified

the reviewer

Director, Pattens Group Pty Ltd

Bruce Patten

Consulting

1-10 Employees

Australia

Online Review

The client submitted this review online.

Verified

0.5

Quality:

0.5

Schedule:

0.5

Cost:

0.5

Willing to refer:

0.5

the review

"Drawn out with no constructive results week after week, the project has had a very negative impact on our business."

Jul 08, 2018

Feedback summary:

Despite submitting a competitive quote and promoting a qualified team capable of meeting established timelines, Dotsquares has presented a dubious persona and failed to complete the project. The engagement has produced little progress and negatively impacted sales while continuing to incur costs.

the review

Background
Challenge
Solution
Results
Ratings
Company Response

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

We are a grant consulting firm with over 30 years of experience.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Dotsquares?

We hired them to develop a leading-edge online portal utilizing current technology to assist our clients.

What were your goals for this project?

The goal was to complete the portal within six weeks in order to capture market share and provide a superior service.

SOLUTION

How did you select this vendor?

They quoted a reasonable, competitive price to complete the project within the proposed time frame and their online reviews were positive. Further investigation, however, revealed that they are not a real company; the client companies quoted do not exist and the portfolio work cited is not on the web.

Can you go into detail about the services they provided and the scope of the project?

The work is not completed. Every change results in other, basic errors and communication issues.

What was the team composition?

There was no team component. What was advertised as a team is actually one person working during his breaks; if he is away, nothing happens, so there is virtually no progress each week.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Drawn out with no constructive results week after week, the project has had a very negative impact on our business. It has cost us more than we paid for the actual development as well as sales in the hundreds of thousands.

How was project management arranged and how effective was it?

There is no project management.

What did you find most impressive about this company?

There is nothing impressive about this company.

Are there any areas where they can improve?

Everything needs to be improved. They lack genuine concern for the customer and are in the wrong business. The work is outsourced to India to save costs and their skills in web development are questionable.

0.5

Overall Score This score is generous; they have earned a negative review.

0.5 Scheduling

ON TIME / DEADLINES

They are well over schedule, exceeding the initial timeline tenfold.

0.5 Cost

Value / within estimates

Reviewing the slow progress is still incurring costs for me.

0.5 Quality

Service & deliverables

0.5 NPS

Willing to refer

I would not refer them.

Company response

This comment was provided by Sandeep Yadav, Managing Business Partner at Dotsquares, on July 17, 2018.

As per our standard process, we provided project estimates based on the discussion with the client and mentioned all the modules in the specification document. We got the client’s approval but they kept on asking for new functionalities during project development that were out of the initial scope. So, we had to consider it as a “Change Request” and the cost needed to be re-estimated. Due to the client’s lack of technical knowledge, the client wanted to add those new features and not change the original cost itself.

He tried to threaten us for giving negative reviews and creating bad impressions among his acquaintances, but that’s not a professional way of dealing with service-based firms. We are still ready to work on those modules which were included originally in the scope if the client finds any issues with them.

In conclusion, we feel that this review is misleading and shows false information in order to get extra services from us at no additional cost.

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