Custom Software Dev for Legal Services Company
- Custom Software Development Search Engine Optimization Social Media Marketing
- $10,000 to $49,999
- Mar. - Aug. 2025
- Quality
- 5.0
- Schedule
- 5.0
- Cost
- 5.0
- Willing to Refer
- 5.0
"They were very patient with us and guided us on what they needed to know to complete the project."
- Legal
- England
- 1-10 Employees
- Online Review
- Verified
Dotsquares developed a bespoke, cloud-based platform for a legal services company. The platform connects solicitors and expert witnesses and includes case management tools, chat functions, and more.
Dotsquares successfully launched the platform, which solicitors and expert witnesses use. The team streamlined workflows, ensured compliance with legal procedures, and improved financial transparency. Their project management was excellent, and communication was timely.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Director of Expert Witness Gateway
Describe what your company does in a single sentence.
Expert Witness Engagement
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Dotsquares to accomplish?
- Build an online Platform
- streamline the process of instructing an expert witness
- Automate Everything
SOLUTION
How did you find Dotsquares?
Online Search
Why did you select Dotsquares over others?
- High ratings
- Great culture fit
- Company values aligned
How many teammates from Dotsquares were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
DotSquares were commissioned to design and build a bespoke cloud-based platform — the Expert Witness Gateway — to connect solicitors and expert witnesses and simplify medico-legal case management. The scope covered the full lifecycle of development, from concept validation through to live deployment and ongoing support.
Key deliverables included:
- Discovery & Planning: Translating our initial idea into a structured, fully formed project plan with technical specifications tailored to the legal and medico-legal industry.
- Multi-portal System: Development of separate portals for solicitors, experts, and administrators with role-based permissions.
- Case Management Tools: End-to-end workflow for creating, assigning, and managing legal cases (family, criminal, civil, clinical negligence).Visibility rules to ensure GDPR compliance (e.g., anonymisation of client data at the right stages).
- Expert Profiles & Fee Structures: Customisable expert profiles including specialties, CV uploads, regulatory registrations, and dynamic fee structures by case type.
- Quoting & Invoicing: Automated quote generation (with mark-ups applied), invoice breakdown assignment, and solicitor-side allocation of fees across firms.
- Secure Document Management: Upload, storage, and exchange of sensitive case files (including DICOM imaging for radiology), with real-time notifications logged in a case timeline.
- Communication Features: Built-in messaging/chat functions to allow solicitors and experts to communicate securely and maintain a full audit trail.
- Diary & Calendar Integration: Synchronised calendars for deadlines, assessments, meetings, and court attendances with reminders.
- Admin Oversight Tools: Full case tracking dashboards, user management, and reporting functionality for monitoring platform activity and financials.
- Reassignment & Continuity Processes: Ability to reassign lead solicitors or experts mid-case and to manage case closures with appropriate safeguards.
- Payments & Compliance: Integration with Stripe for secure payments, ensuring expert fees are paid within 30 days, supported by trust account arrangements for privately funded cases.
The implementation was phased, with Stage 1 focusing on the core case and profile management features, and further phases already in progress to expand functionality and integrate marketing tools.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Measurable Outcomes
- Successful Platform Launch: Stage 1 of the Expert Witness Gateway was delivered on time and within scope, moving from concept to a fully functioning live system in less than a year.
- User Adoption: Within the first weeks of launch, both solicitors and expert witnesses registered and began using the platform, validating usability and demand.
- Operational Efficiency: Processes that previously required multiple emails and manual tracking (case allocation, quote preparation, fee approvals, invoice breakdowns) have been streamlined into a single workflow, reducing administrative overhead for both solicitors and experts.
- Compliance Achieved: The system was built with UK GDPR, Civil Procedure Rules Part 35, Family Procedure Rules Part 25, and Criminal Procedure Rules Part 19 compliance in mind — giving solicitors and experts confidence that engagement is legally robust.
- Improved Transparency: Automated quoting and invoicing functions (including fee breakdowns and 30-day payment terms) have created a clear, auditable financial process .
- Positive Stakeholder Feedback: Early feedback from experts and solicitors highlighted that the Gateway simplified communication, improved visibility of case progress, and provided reassurance around secure file handling.
- Scalability for Growth: The architecture delivered by DotSquares allows us to add new specialties, case types, and funding models without further re-engineering .
- Stage 2 Development: Confidence in DotSquares’ delivery led directly to commissioning Stage 2 of the platform, expanding features and entrusting them with marketing — a measurable indicator of trust and satisfaction.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
DotSquares’ project management has been excellent. Nidhi, our dedicated Project Manager, kept the entire process organised and transparent. Communication was always timely — we received regular progress updates, milestone reports, and clear explanations of technical decisions.
They consistently delivered items on schedule, and when challenges arose (for example, where a legal process required adjustments to the workflow), the team were proactive in suggesting solutions rather than simply waiting for instructions. Their responsiveness to our needs was impressive: they listened carefully, quickly understood the unique aspects of the medico-legal industry, and adapted the platform to ensure it met both solicitor and expert witness requirements.
The use of structured timelines, staged deliverables, and collaborative discussions meant we always knew where the project stood. Importantly, they struck the right balance between guiding us with technical expertise and respecting our vision for the Gateway.
Overall, their project management gave us complete confidence in both the quality of delivery and the long-term scalability of the system.
What was your primary form of communication with Dotsquares?
- In-Person Meeting
- Virtual Meeting
- Email or Messaging App
What did you find most impressive or unique about this company?
What stood out most was the genuine enthusiasm the DotSquares team brought to the project. The developers and project managers were as excited about the Expert Witness Gateway as we were, treating it not just as another assignment but as something they wanted to see succeed.
Their ability to immerse themselves in the complexities of the medico-legal sector, while maintaining such energy and commitment, was unique. That passion translated into creative solutions, attention to detail, and a sense of partnership that went far beyond a standard client–supplier relationship.
Are there any areas for improvement or something Dotsquares could have done differently?
no. Dotsquares were wonderful at adapting to us. at the start, we had no idea what we were doing and we did not make things easy on them. they were very patient with us and guided us on what they needed to know to complete the project
RATINGS
-
Quality
5.0Service & Deliverables
"The product is far greater than what we initially had in mind"
-
Schedule
5.0On time / deadlines
"they communicated clearly on the timescales and kept to them"
-
Cost
5.0Value / within estimates
"they communicated clearly on the costs and kept to them"
-
Willing to Refer
5.0NPS
"Already recommended