What evidence can you share that demonstrates the impact of the engagement?
Usually paying referees or umpires is done manually on paper or with an Excel spreadsheet. In my experience, it can take two hours to create the pay sheet. With our program, the job is done in about 10 seconds. It’s a huge improvement. This functionality is a huge selling point—our customers can save both time and money using our system rather than creating the pay sheet manually.
How did Dotsquares perform from a project management standpoint?
We communicated on a daily basis via a project management software that was like a message board. We used it to share files and had a Skype call once a month.
They proposed two options to us—to either work directly with a programmer or, a more expensive option, to work with a project manager who would deal with the programmer. We chose the latter, which was a great choice because the project manager was fantastic. The project manager ensured effective communication and an efficient process. Each day, they would let us know at the start of the day what they would be working on and, at the end of the day, what had been achieved. He made sure to clarify any confusion between us and the programmer and we always knew what was happening on their end.
What did you find most impressive about them?
I think their communication is very strong and so are their technical skills. One of our three directors is the technical expert here. He was concerned about using an offshore company but he’s been amazed by them. We’ve been so impressed that we’re now thinking of what we can do next with them.
Are there any areas they could improve?
There's always something you can improve. Communication is sometimes difficult working across countries though, in our experience with Dotsquares, it was still pretty good. I’m not sure how but they might find a way to improve communications to make phone calls quicker and easier.
Do you have any advice for potential customers?
Prepare. If you prepare like we did, you’ll have minimal problems. We had done so much preparation that they knew exactly what they needed to do. If there’s any uncertainty, you end up with debate and can run over budget. But if you prepare in advance, you will get what you need.