Dotsquares

BACKGROUND

Please describe your company and position.

I am the Owner/Director of SAL Marine

Describe what your company does in a single sentence.

We supply the Marine Leisure and Commercial market sectors with a range of premium products and services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Dotsquares to accomplish?

• Increase search engine rankings
• Improve onsite content
• Improve site stability and function

SOLUTION

How did you find Dotsquares?

Online Search

Why did you select Dotsquares over others?

Previously completed projects matched our requirements

How many teammates from Dotsquares were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

To build and new Ecommerce store that would hold 130,000 part numbers as well as show case services with the ability to open trade and retail accounts and manage different levels of discounts and payment methods. 

The platform had to be integrated into our internal management system and show live stock levels and updates. For SEO - research competitor websites for function and content, to review and analyse google keywords and analytics to build an SEO plan that would enable our brand to out preform others and give maximum online exposure.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

First year increase in completed online sales transactions off 250% and an average year early increase of 22%.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project started slow due to the technical nature of the project and us learning to work together but as time went on we became one team and Dot squares became instantly responsive to any issues once the site went live. Due to the multiple they have SEO, Server, front end dev, back end dev, project management everything is taken care of in one place. 

This has proven to be a massive asset and they have become an extension of our internal team, integrated though MS Teams directly with our staff.

What was your primary form of communication with Dotsquares?

Email or Messaging App

What did you find most impressive or unique about this company?

Due to the multiple they have SEO, Server, front end dev, back end dev, project management everything is taken care of in one place.

Are there any areas for improvement or something Dotsquares could have done differently?

After the initial agreement and award of the project, coms could have been better. Progress meetings would have ensured that the vision and goals were understood by all. The initial agreement was some time ago now as the project expanded beyond initial brief and I have seen a great improvement of the management and coms across the whole team.

BACKGROUND

Please describe your company and position.

I am an executive at WM

Describe what your company does in a single sentence.

e-commerce store selling food

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Dotsquares to accomplish?

• Take over and support my private app

SOLUTION

How did you find Dotsquares?

Online Search

Why did you select Dotsquares over others?

• High ratings
• Pricing fits our budget

How many teammates from Dotsquares were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Dot Square has truly been a lifesaver for me. They took over an app that they didn't originally create, and their support has been nothing short of exceptional. What sets them apart is their unwavering commitment to going the extra mile. They've consistently extended their assistance beyond regular hours, even during weekends, and have always been quick and courteous in their responses. 

Notably, Shikhar S, our dedicated Project Manager, has been an absolute driving force behind our project's success. His leadership, attention to detail, and proactive approach have been instrumental in achieving our goals. Shikhar's ability to understand our unique needs, communicate effectively, and navigate challenges has made our collaboration with Dot Square a truly remarkable experience. 

In addition to Shikhar, I'd like to commend Sunil K, Divyajeet S, Basant K, and the entire AU team for their outstanding contributions. Dot Square has exceeded my expectations in every way, and I am very happy with their support and dedication to our project. They have my highest recommendation!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

every task created was completed.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Every task was delivered on time or quicker and mostly done via skype

What was your primary form of communication with Dotsquares?

Email or Messaging App

What did you find most impressive or unique about this company?

the people I work with like Shikhar S are always happy to help me.

Are there any areas for improvement or something Dotsquares could have done differently?

We are delighted with Dotsquares' service; they have met all our needs.

BACKGROUND

Please describe your company and position.

I am an executive at OAKWOOD DOORS HUDDERSFIELD WEST YORKSHIRE

Describe what your company does in a single sentence.

Oakwood Doors & Spray Finishes Ltd

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Dotsquares to accomplish?

• Build new website

SOLUTION

How did you find Dotsquares?

Online Search

Why did you select Dotsquares over others?

High ratings

How many teammates from Dotsquares were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Two years ago, I embarked on my inaugural eCommerce journey, filled with enthusiasm and hope. Unfortunately, my initial experience was marred by the disappointment of working with several development companies that severely underestimated the project's complexity and ultimately failed to deliver on their promises. They not only overcharged but also fell far short of completing the task at hand. 

In my frustration, I turned to Dotsquares with a partially built website riddled with bugs and serious architectural flaws. To my amazement, they swiftly addressed and rectified every issue within a matter of weeks. Throughout the journey, we encountered numerous challenges in building the site, yet Dotsquares consistently demonstrated their ability to find solutions, whether through ingenious fixes or by crafting custom code tailored to our specific needs. 

This year, Dotsquares proactively presented a proposal to rebuild our site, aiming to elevate it to even greater heights. Upon our agreement, they wasted no time in executing the project, managing to have it up and running within a remarkable 9-10 weeks, all without causing any downtime to our site. I am immensely grateful to Avanish and his team of dedicated developers for their exceptional expertise and unwavering commitment to our success.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Success

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were highly responsive to our needs throughout the engagement.

What was your primary form of communication with Dotsquares?

Virtual Meeting

What did you find most impressive or unique about this company?

Willingness to help launch and build the new site

Are there any areas for improvement or something Oakwood Doors & Spray Finishes Ltd could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Senior Product Manager of upGrad

Describe what your company does in a single sentence.

upGrad is South Asia’s largest higher EdTech company. With the latest technology, pedagogy, industry partners and world-class faculty, we create immersive online learning experiences for our learners globally.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Dotsquares to accomplish?

• Building upGrad International Websites on HubSpot facilitating Sales,Operations and Marketing teams with unified platform

SOLUTION

How did you find Dotsquares?

Online Search

Why did you select Dotsquares over others?

Referred to me

How many teammates from Dotsquares were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Built all the upGrad international websites on HubSpot with integrated Sales and Marketing funnels and having a single platform solution for all business operations

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Enabling Sales and Marketing teams to increase conversions from Visitor to Lead and Lead to Paid learner, and also building region-specific websites to provide enhanced experience to learners.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team has end-to-end knowledge of the impact HubSpot can bring to the project and they are very customer-obsessed, making sure to get things right for the customers and users. It's a true pleasure working with the team.

What was your primary form of communication with Dotsquares?

Virtual Meeting

What did you find most impressive or unique about this company?

Team members have shown endless commitment to the project and are helping us create a fully customizable and scalable website solution

Are there any areas for improvement or something Dotsquares could have done differently?

Nothing is particular, team members have been at par with their delivery and commitment.

BACKGROUND

Please describe your company and position.

I am the CTO and Co-founder of a car rental company

Describe what your company does in a single sentence.

Car rental business

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Dotsquares to accomplish?

• Develop a prototype app (mvp)
• Develop an admin panel to control app users
• Set up tech infrastructure

SOLUTION

How did you find Dotsquares?

Online Search

Why did you select Dotsquares over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Dotsquares were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

To develop a MVP for our business so that we can start running a pilot with real-life customers.Key deliverables included: 

1. App 
2. Web app (admin panel) 
3. Tech Infrastructure

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Delivery of an iOS app and web panel

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Team worked hard to deliver items on time. Of course some delays happen but this is natural. We were in constant communication with PM and Technical lead. Very open to our suggestions and was a great working experience.

What was your primary form of communication with Dotsquares?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed by the dedication of the team and their willingness to support us in problem-solving and general professionalism.

Are there any areas for improvement or something Dotsquares could have done differently?

We were delayed quite a bit because i think there was a misunderstanding of one of the technologies (3rd party device) and how it was supposed to work + communicate with our app. Had that been resolved early on then we'd be delivered on time.

BACKGROUND

Please describe your company and position.

I am a Marketing Manager at TFC Europe Ltd

Describe what your company does in a single sentence.

TFC brings together an extensive range of fastener products and services, to fulfil all industry and manufacturing requirements.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Dotsquares to accomplish?

• Integrate a new product range into existing website
• Integrate other product ranges into existing website
• Create country and language specific versions of our primary website

SOLUTION

How did you find Dotsquares?

• Online Search
• Other

Why did you select Dotsquares over others?

Impressed with Sachin Sharma

How many teammates from Dotsquares were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Dotsquare recently integrated the O-Ring and Seals product range into tfc.eu.com. The project flowed seamlessly, marked by their unwavering support and responsiveness. Pranjal readily embraced changes and suggestions, ensuring a smooth and efficient process. Their professionalism and expertise shone through, delivering an enhanced website that benefits both our business and customers

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Time-to-Completion: Was provided with the development tasks in a sprint format.Received daily updates from Pranjal. The project stayed on track and was completed on time.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Pranjal was my primary contact. He readily embraced changes and suggestions, ensuring a smooth and efficient process.

What was your primary form of communication with Dotsquares?

Email or Messaging App

What did you find most impressive or unique about this company?

I've worked with Indian development teams in the past, but Dotsquares professionalism and expertise shone through, delivering an enhanced website that benefits both our business and customers.

Are there any areas for improvement or something Dotsquares could have done differently?

If there's one area I would like to see improved it is the QA, just a little more time spent checking to ensure the developers have completed the work to instruction. But a small criticism and believe it is down to not enough time. However, when I brought this to the attention of Pranjal, he has been very apologetic and made steps to resolve.

BACKGROUND

Please describe your company and position.

I am the Founder of a consulting company

Describe what your company does in a single sentence.

Support organisations in achieving productivity, reputational and project outcome success

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Dotsquares to accomplish?

• Software Engineering
• SEO
• UX

SOLUTION

How did you find Dotsquares?

Online Search

Why did you select Dotsquares over others?

• High ratings
• Company values aligned
• Level of skill demonstrated by Manager was winning

How many teammates from Dotsquares were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

After months of trying to source a competent software engineer, we were fortunate to enter into a conversation with Dotsquares. After a formal proposal issued by them and many discussions, it was clear that they were highly skilled at software engineering and as an additional benefit other digital capabilities including web design, UX and SEO. We need this high level competency to build and deliver a SaaS solution which was built from the ground up. We have engaged Dotsquares since 2015.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Well, we launched the software about 12 months after contract commenced which was incredibly. We have continued to engage Dotsquares for over 8 years on an ongoing basis as they are amazing, innovative, and deliver on everything they say they can.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

It is rare in professional life to work with a company that not only is consistent in delivery but goes way above the brief. Everything is delivered on time and not only are they responsive to ideas and needs, but have the innovation to suggest on how those ideas could be improved - amazing!

What was your primary form of communication with Dotsquares?

Email or Messaging App

What did you find most impressive or unique about this company?

Expertise, engagement and communication of employees

Are there any areas for improvement or something Dotsquares could have done differently?

Absolutely not.

BACKGROUND

Please describe your company and position.

I am the CEO of NarpsUK

Describe what your company does in a single sentence.

Association for Pet Services Industry

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Dotsquares to accomplish?

• Software development
• App development
• Website

SOLUTION

How did you find Dotsquares?

Online Search

Why did you select Dotsquares over others?

Pricing fits our budget

How many teammates from Dotsquares were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Designed & developed a complex registration and software system for clients to use for accounting, invoicing, scheduling etc and app to work with it

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I have achieved my objectives with their help

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered the project on time and empathetically responded to my concerns and needs.

What was your primary form of communication with Dotsquares?

Email or Messaging App

What did you find most impressive or unique about this company?

Personal service, I feel like they try very hard to listen and understand my logic even if they think a task might be better done a different way, they will go with my instructions

Are there any areas for improvement or something Dotsquares could have done differently?

A Dotsquares customer is assigned a team for a project for example a development team or seo team, within my development team I have had various developers assigned to me over the last 8 or 10 years, most have been very good but I know if there has been a new one assigned to me who isn’t as knowledgeable and have contacted head office if I am not satisfied at such time the issues have been resolved.

BACKGROUND

Please describe your company and your position there.

Operations Manager at an Investment Brokerage which provides unique investments called Structured Products to their clients.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Dotsquares , and what were your goals?

We needed Dotsquares to maintain and enhance our client login area, which is built on Salesforce technology. It is a customised Salesforce Community.

SOLUTION

How did you select this vendor and what were the deciding factors?

We looked at several vendors and found that Dotsquares were quick to understand the brief and efficient to work with through the RFQ process.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We explained to Dotsquares what we were trying to achieve and they guided us with some ideas, which we then added more detail to and got Dotsquares to implement as a Salesforce community.

How many people from the vendor's team worked with you, and what were their positions?

5 different people across PMs, technical managers and coders.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are happy with the progress and have expanded the scope with Dotsquares to include ongoing general maintenance of our Salesforce solution.

Describe their project management style, including communication tools and timeliness.

We have a scheduled weekly call, but can also reach the team via email, Teams and Whatsapp for urgent issues. The PM tool Dotsquares use is also helpful.

What did you find most impressive or unique about this company?

We're most impressed with the speed with which Dotsquares responds to any urgent issues we have.

Are there any areas for improvement or something they could have done differently?

As with all software projects, there are always bugs to resolve in the early stages and comments to implement as the work progresses.

BACKGROUND

Please describe your company and your position there.

I am currently working as a Business Development Executive at Remote Water Treatment Services (RWTS), an Australian-based company that specializes in sustainable water treatment systems and wastewater treatment plants. Our company is dedicated to providing top-quality water and wastewater treatment solutions to clients throughout Australia and the Asia Pacific region.RWTS is proud to have completed numerous projects in Queensland, Papua New Guinea, the Solomon Islands, and Fiji.

Our headquarters, which features a primary manufacturing facility and showroom, is located in the eastern suburb of Tingalpa in Brisbane.At RWTS, we design and manufacture sustainable water treatment systems and wastewater treatment plants for a diverse clientele.

We also specialize in servicing and facility maintenance, thanks to our team of hardworking professionals who have years of experience in the water treatment industry. Our commitment to quality, innovation, and customer satisfaction has helped us become one of the most trusted names in the industry.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Dotsquares ?

Our company, Remote Water Treatment Services, hired Dotsquares for the Salesforce Implementation project. Specifically, we needed assistance with basic Sales Cloud implementation, as we already had the license but was unable to leverage it to its full potential.We understood the value that Salesforce could bring to our organization, and we knew that we needed a partner that could help us fully integrate the platform into our business processes.

Dotsquares proved to be an excellent partner, providing us with the expertise and guidance necessary to ensure that we could take full advantage of the Sales Cloud implementation. Their team of highly skilled professionals demonstrated a deep understanding of our needs and worked closely with us to design a solution that would meet our unique requirements. We were thrilled with the results of the project and highly recommend Dotsquares to anyone in need of Salesforce implementation services.

SOLUTION

How did you select this vendor and what were the deciding factors?

When we decided to pursue the Salesforce implementation project, we began searching for a partner that could help us achieve our goals. We learned about Dotsquares through their Australia team, and were impressed by their reputation and expertise in the field.We had previously worked with an implementation partner, but were not satisfied with the level of service we received.

Ankit from the Dotsquares Australia team pitched us on their Salesforce capabilities, and we were impressed with his knowledge and understanding of our needs.We were then introduced to Dotsquares' development team in India, who had a meeting with us to discuss how they could help us get the most out of Salesforce.

Their team of experts demonstrated a deep understanding of the platform and proposed a comprehensive solution that aligned perfectly with our requirements.One of the key deciding factors for us was the fact that Dotsquares is a Salesforce Summit Partner. This meant that they had demonstrated their expertise and success with Salesforce on a global scale, which gave us confidence in their ability to deliver results.

Overall, the expertise of the Dotsquares team, their deep understanding of Salesforce, their proven track record of success, their commitment to customer satisfaction, and their status as a Summit Partner were all important factors in our decision to partner with them. We are very pleased with the outcome of the project and would highly recommend Dotsquares to others in need of Salesforce implementation services.

Describe the project in detail and walk through the stages of the project.

The project that Dotsquares completed for us was focused on Sales Cloud implementation. We engaged their team to help us leverage the power of Salesforce to manage our sales processes more effectively.The project went through several stages, beginning with an initial consultation and discovery phase in which we worked closely with Dotsquares to identify our business requirements and design a solution that would meet our needs.

Once we had defined the scope of the project, Dotsquares began the implementation phase. This included the integration of web-to-form with our public site, mapping the opportunity with the account and contacts accordingly, and creating a custom quote template that aligned with our brand guidelines.

Throughout the implementation phase, Dotsquares worked closely with us to ensure that the solution was meeting our needs and that any issues or concerns were addressed in a timely manner. They provided regular updates on the project's progress and collaborated with us to make any necessary adjustments to the solution.

Once the implementation was complete, Dotsquares provided comprehensive training and support to ensure that our team was fully equipped to use the Sales Cloud solution effectively. They also provided ongoing maintenance and support to ensure that the solution continued to meet our evolving business needs.

How many resources from the vendor's team worked with you, and what were their positions?

Throughout the course of the project, we worked closely with a team of highly skilled professionals from Dotsquares. This team was comprised of individuals with a range of positions and expertise, each of whom played a critical role in the success of the project.The team that worked with us included:

• Udit, Project Manager: Udit was our primary point of contact throughout the project, and was responsible for managing the overall timeline, budget, and resources. He worked closely with us to ensure that the project stayed on track and that all deliverables were completed to our satisfaction.
• Vikas, Business Analyst: Vikas was responsible for gathering and documenting our business requirements, and ensuring that the solution was designed to meet our specific needs. He played a critical role in ensuring that the solution was well-designed and effective in meeting our business goals.
• Mohit, Developer: Mohit was responsible for implementing the solution according to the design specifications developed by Udit and Vikas. He was responsible for building the custom functionalities required to meet our needs, and for ensuring that the solution was delivered on time and on budget.
• Kapil, Tester: Kapil was responsible for ensuring that the solution was thoroughly tested and validated to meet our business requirements. He was responsible for identifying and reporting any issues or bugs, and worked closely with the development team to ensure that they were resolved in a timely manner.

Together, this team of professionals provided exceptional service and expertise, and played a critical role in the success of the project. We were very pleased with the outcome, and would highly recommend Dotsquares to others in need of Salesforce implementation services.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We are very pleased with the outcomes from the project, which have demonstrated clear success in several key areas.First and foremost, the Sales Cloud implementation has allowed us to streamline our sales processes and improve our ability to track and manage customer interactions. The web-to-form integration has made it easier for our customers to submit inquiries and for our sales team to follow up on those inquiries in a timely manner.

We are now able to manage our leads, opportunities, accounts, and contacts in a much more efficient way, which has resulted in greater productivity and improved customer satisfaction.In addition, the solution has provided us with new insights into our sales performance, which has allowed us to identify areas for improvement and optimize our sales strategies accordingly.

We are now able to track key metrics such as win/loss ratios, sales cycle times, and deal sizes, which has helped us to make more informed decisions and drive greater business results.Finally, the project was completed on time and on budget, and we were extremely impressed with the quality of the work delivered by the Dotsquares team. They were able to quickly grasp our business requirements and develop a comprehensive solution that met our needs exactly.

The team was highly responsive and proactive throughout the project, and demonstrated a high level of expertise and professionalism at all times.Overall, we are very pleased with the outcomes from the project and would highly recommend Dotsquares to others in need of Salesforce implementation services.

How effective was the workflow between your team and theirs?

The workflow between our team and the Dotsquares team was highly effective throughout the project. From the initial scoping phase to the final implementation, we were able to work together seamlessly and collaborate closely to achieve our shared goals.One of the key strengths of the Dotsquares team was their clear and consistent communication throughout the project. Our Project Manager, Udit, was highly responsive and kept us informed of progress at all times.

We were able to hold regular status meetings and receive regular updates on project milestones and deliverables, which helped us to stay on track.In addition, the Dotsquares team was highly proactive in identifying and addressing any issues that arose during the project. They were able to quickly troubleshoot and resolve any technical issues, and were always available to provide guidance and support when needed. This helped to keep the project on schedule and ensure that we were able to meet our key objectives.

Overall, we were very impressed with the workflow between our team and the Dotsquares team, and would highly recommend them to others in need of Salesforce implementation services. Their ability to work closely and collaboratively with our team was a key factor in the project's success.

What did you find most impressive or unique about this company?

There were several things that we found impressive and unique about Dotsquares during our engagement with them.First and foremost, we were extremely impressed with the expertise and technical capabilities of their team.

From the project manager to the developers, everyone on the Dotsquares team demonstrated a deep understanding of Salesforce and the ability to deliver high-quality work that met our business requirements exactly. They were able to quickly grasp the complexities of our business and develop a solution that was tailored to our specific needs, which we found to be extremely valuable.

In addition, we were very impressed with the level of communication and collaboration that we experienced throughout the project. The Dotsquares team was highly responsive, proactive, and committed to keeping us informed of progress at all times. We were able to work closely with the team to troubleshoot any issues that arose, and were able to receive regular updates on project milestones and deliverables. This helped us to stay on track and manage our own internal resources effectively.

Finally, we were particularly impressed with the level of professionalism and dedication that the Dotsquares team demonstrated throughout the engagement. They were committed to delivering the best possible outcome for our business, and were willing to go above and beyond to ensure that we were completely satisfied with the solution. This level of dedication and customer service was truly unique and set Dotsquares apart from other vendors that we have worked with in the past.

Overall, we would highly recommend Dotsquares to others in need of Salesforce implementation services. Their expertise, communication, and commitment to delivering high-quality work make them a valuable partner for any organization.

Are there any areas for improvement or something they could have done differently?

Overall the experience was effective, outcomes achieved, and communication was good.Working in different timezones was not a problem.There isn't much I would change and value for money, the service met my expectations. The team were understanding of my shortfalls and worked at getting me up-skilled and addressed all of my requests in a timely manor.