Top BPO Companies in the World

Prialto, a virtual executive assistant service provider, is highly regarded for its administrative support in various sectors, including real estate, coaching, and consulting. Clients consistently praise the company's timely project management and strategic partnership, with over 80% of reviews highlighting the seamless integration of assistants into workflows. However, some clients noted a desire for more industry-specific tailoring and transparent billing practices.

SupportYourApp is a customer support and call center service provider offering 24/7 customer care solutions across various industries. The company is highly praised for its flexibility, professionalism, and responsiveness, with clients highlighting its ability to manage high ticket volumes efficiently and provide seamless communication. Over 90% of reviews express satisfaction with their services, emphasizing their proactive approach and ability to adapt to client needs.

Martal Group is a lead generation and sales outsourcing company known for its effective multi-channel outreach strategies and ability to integrate with client teams as an extension rather than just a vendor. Approximately 88% of reviews highlight their professionalism, responsiveness, and valuable insights into lead generation. While generally positive, with 89% praising their results, some reviews noted areas for improvement in transparency and empathy for customer concerns.

Helpware is a business process outsourcing (BPO) company offering a wide range of services, including customer support, IT services, and back-office operations. The company consistently receives high praise for its project management, adaptability, and dedication to client success. Approximately 90% of reviewers highlight Helpware's proactive communication, ability to exceed expectations, and seamless integration with clients' internal teams, underscoring its reputation as a reliable and valued partner.

BPO Hive LLC is a versatile business process outsourcing firm offering services such as outbound sales, customer service, appointment setting, and back-office support. The company consistently receives positive feedback, with clients praising its ability to scale, reliable project management, and alignment with company values. Approximately 90% of reviewers highlight BPO Hive's culture fit and professionalism, while no significant areas for improvement are noted.

Simply Contact is a customer service outsourcing firm offering multilingual support and back-office solutions across various channels. With a high satisfaction rate, clients commend their adaptability, effective project management, and quick agent onboarding. Notably, 100% of reviewers praised their timely delivery and responsiveness, while 89% highlighted their ability to enhance customer satisfaction and operational efficiency.

Appointment Setter Online is a company specializing in appointment-setting and lead generation services. Across reviews, they receive praise for their professionalism, efficiency, and ability to significantly increase appointments and sales, with many clients reporting sales increases of 22% to 70%. Approximately 90% of reviews highlight their exceptional project management and communication skills, although some suggest improvements in detailed reporting. Overall, Appointment Setter Online is highly recommended for their reliability and results-driven approach.

XACT is a comprehensive customer service and call center solutions provider, offering tailored support across various industries. With an impressive 95% positive feedback rate, XACT is praised for its flexibility, timely project management, and strong partnership ethos. Approximately 80% of reviewers highlight their effective communication and adaptability, while 70% mention their ability to scale talent quickly and meet business needs efficiently.

Wing Assistant is a virtual assistant service provider that offers operational support, customer service, and administrative assistance across various industries. Approximately 70% of reviews highlight their cost-effectiveness and reliability, with many clients appreciating their professional communication and timely delivery. However, a few reviews (around 20%) suggest potential improvements in staff matching and administrative communication. Overall, Wing Assistant is recognized for enhancing operational efficiency and integrating seamlessly into client workflows.

Boldr. is a versatile BPO company specializing in customer support, technical support, and data monitoring services. Reviews reveal a consistently positive reception, with commendations for their project management, customization, and commitment to client success. Approximately 90% of reviewers highlight their effective communication, responsiveness, and cultural alignment. However, some suggest improvements in recruitment timelines, particularly for non-English roles. Overall, Boldr. is recognized for its dedication to employee well-being and client satisfaction.

Select VoiceCom is a customer service and sales outsourcing company praised for its ability to enhance client operations through effective team staffing and management. Across reviews, 100% highlight their exemplary project management and communication, often going above expectations. Approximately 85% of reviews mention their cultural alignment and responsiveness, while results include increased sales, customer satisfaction, and overall efficiency.

Hit Rate Solutions is a business process outsourcing company specializing in call center services, virtual assistance, and customer communication. The company consistently receives positive feedback for its professionalism, punctuality, and cost-effectiveness. Approximately 88% of reviews highlight their excellent communication and project management skills, while 75% commend their ability to meet project goals and respond to client needs efficiently.

Callbox is a lead generation and sales support company specializing in B2B services such as pipeline generation, appointment setting, and database management. The reviews indicate overwhelmingly positive feedback, with over 90% of clients praising their ability to deliver high-quality leads and effective project management. Notably, 70% of reviewers highlight Callbox's responsiveness and adaptability, underscoring its reputation for reliable and client-focused service.

HelpSquad is a customer service augmentation company offering services such as live chat, call center support, and virtual assistant solutions. Their reviews indicate high satisfaction, with 100% of clients praising their responsiveness, professionalism, and ability to increase lead generation and conversion rates. Their services are noted for being cost-effective and tailored to client needs, with no significant areas for improvement identified.

Abstrakt Marketing Group is a lead generation and business development firm specializing in outbound sales calls, appointment setting, and digital marketing services. Reviews indicate a strong emphasis on partnership and collaboration, with 89% of clients highlighting responsiveness and tailored service. Despite minor communication issues, 92% of clients report positive outcomes, citing increased lead quality and a consistent pipeline.

Smith.ai is a virtual receptionist service company that offers call answering, chat support, and AI receptionist solutions. Reviews indicate mixed feedback, with about 50% expressing dissatisfaction, particularly with project management and technical issues, whereas other clients appreciate the efficient call handling, seamless setup, and improved customer response times. Approximately 40% highlight the company's responsiveness and good value for cost.

1840 & Company is a recruitment and outsourcing agency specializing in providing skilled professionals across various sectors, including finance, healthcare, and customer support. The reviews indicate a high level of satisfaction, citing their professionalism, quick response times, and effective communication. Approximately 90% of reviewers mention their strong culture fit and alignment with company values, contributing to successful project outcomes.

Top Customer Service is a virtual assistant and customer service outsourcing firm that excels in providing comprehensive support across various industries, including real estate, finance, and IT. With a 100% positive feedback rate, clients consistently commend their professionalism, timely project delivery, and alignment with company values. Notably, over 80% of reviewers highlight their ability to integrate seamlessly into existing processes and improve customer satisfaction significantly.

Valoris Center is a customer support and call center service provider, offering comprehensive solutions such as customer care, technical support, and outbound sales campaigns. They are consistently praised for their flexibility, professionalism, and ability to adapt to clients' needs. With a customer satisfaction rate exceeding 90% and a 95% call answering rate, Valoris Center is recognized for maintaining high service standards and delivering reliable results across diverse industries.

Uassist.ME is a virtual assistance and outsourcing services company, offering comprehensive support in areas such as customer service, lead generation, and back-office operations. The reviews reflect a high level of satisfaction with 100% of reviewers praising their professionalism, communication, and integration as part of their teams. Many clients appreciate their proactive approach and the cultural fit they offer, with no significant areas for improvement commonly mentioned.

IntelligentBee is a versatile IT services company specializing in customer support, technical support, and software development. Client reviews highlight their flexibility, ability to deliver projects on time, and high-quality service. Approximately 90% of reviewers appreciate their commitment to understanding clients' needs and maintaining excellent communication. Suggestions for improvement focus on minor documentation and scheduling aspects.

Belkins is a lead generation and sales support company known for its effective outbound strategies and comprehensive project management. The company consistently delivers high-quality leads and appointments, with reviews reflecting a 100% positive sentiment towards their responsive and tailored communication approach. Notable themes in their feedback include strong engagement and the ability to exceed expectations, praised by over 90% of reviewers.

LEX Reception is a professional answering service company focused on providing 24/7 call management and customer interaction solutions, particularly within the legal sector. The reviews highlight their proactive approach, customization capabilities, and effective communication in handling calls and client intake. With a focus on flexibility and responsiveness, clients consistently report enhanced productivity and client satisfaction. Approximately 90% of the feedback is positive, and around 60% of reviewers commend their customization and script development services.

LevelUp Leads is a lead generation and sales development firm specializing in outbound communication strategies, cold calling, and targeted market outreach. Reviews suggest a high level of client satisfaction, with approximately 100% of feedback being positive. Clients frequently commend their adaptable approach, effective project management, and ability to deliver qualified leads, with over 90% highlighting their responsive communication and tailored strategies to specific project needs.

OBI Services is a data management and customer support outsourcing company, praised for its attention to detail, efficiency, and alignment with client values. The reviews highlight their strong project management skills and high-quality deliverables, with over 85% of reviewers noting improvements in operational efficiency and accuracy. Clients frequently commend OBI Services for their professionalism, proactive communication, and ability to exceed expectations, with minimal areas for improvement suggested.

A-SALES AB specializes in lead generation and outbound sales strategies, often praised for their ability to secure qualified sales meetings. They have received approximately 87.5% positive feedback, with clients frequently mentioning their structured project management and tailored outreach. However, there is notable criticism (12.5%) regarding their professionalism and quality from certain clients, indicating variability in service delivery.