🚀 CCIG Group is a multilingual, award-winning contact center that delivers measurable CX improvements and cost savings for businesses across Europe and beyond.
đź”’ Security & Compliance
ISO 27001, ISO 22301, PCI DSS certified | Distributed IT infrastructure | Business continuity guaranteed
🏅 Industry Recognition
ECCCSA 2025 Gold – Greatest Impact of AI by an Outsourcer | ECCCSA 2024 Gold – Best Multilingual Customer Service | Polish Contact Center Awards 2024 Winner
đź’Ľ 23+ Years of Excellence
Trusted by leading brands across telecommunications, e-commerce, finance, retail, automotive, events, and more.
⚡ Scalable & Flexible Operations
Rapid ramp-up | Tailored training | Distributed IT infrastructure | High service availability | 5,500 agents across 13 locations in Poland, Ukraine, and GermanyÂ
Inbound & Outbound 24/7 Customer Service Outsourcing (voice, chat, email, social media, and more) | Technical Helpdesk & Tiered Support Outsourcing | End-to-end Back-Office, BPO & Data Processing | Market Research & Surveys | Lead Generation & Sales Outsourcing | AI-assisted automation (chatbots, voicebots, workflow automation) & CRM integrations
👉 Request a free 30-minute CX audit to discover how CCIG Group can improve your support KPIs and reduce costs.
Min project size
$10,000+
Hourly rate
< $25 / hr
Employees
1,000 - 9,999
Locations
Wrocław, Poland
Year founded
Founded 2002
Languages
25 Languages that we service
English
Polish
German
French
Ukrainian
Norwegian
Estonian
Danish
Slovakian
Turkish
Romanian
Azerbaijani
Portuguese
Dutch
Slovenian
Spanish
Italian
Finnish
Bulgarian
Croatian
Czech
Hungarian
Russian
Swedish
Albanian
3 Locations
Wrocław , Poland
Kyiv , Ukraine
Berlin , Germany
No have been added yet...
Pricing Snapshot
Min. project size
$10,000+
Avg. hourly rate
< $25
/hr
Rating for cost
4.9
/5
What Clients Have Said
CCIG Group is noted for providing good value for cost, with clients highlighting budget-friendly pricing and flexibility. Specific project costs were not disclosed, but their services consistently met or exceeded performance metrics, indicating strong overall value.
CCIG Group achieves high customer satisfaction scores and meets or exceeds performance targets. Their focus on quality service and efficient problem-solving contributes to positive client feedback.
Opportunities for Process Automation
Clients note potential for increased process automation to enhance efficiency and responsiveness. Expanding digital communication channels could further improve service delivery.
Efficient Project Management
CCIG Group demonstrates strong project management skills, consistently delivering on time and adapting to client requirements. Their structured approach and proactive communication ensure successful project outcomes.
Proactive Approach to Process Improvement
Clients appreciate CCIG Group's proactive approach to process improvement, suggesting tailored solutions and continuously optimizing operations to meet client needs and expectations.
Operational Agility and Scalability
CCIG Group's operational agility allows them to scale quickly and efficiently, meeting client demands during peak periods and maintaining service quality across various projects.
Strong Cultural and Professional Alignment
Clients appreciate CCIG Group for their excellent cultural fit and professionalism. They consistently deliver high-quality service, aligning well with clients' company values and providing a seamless partnership experience.
Customer Service Outsourcing for Automotive Company
Call Center ServicesCustomer Service Outsourcing
Confidential
Jan. 2019 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"CCIG Group demonstrates particular attention to the quality of services provided."
Sep 11, 2025
Customer Journey Manager, Automotive
Anonymous
Automotive
Poznan, Poland
501-1,000 Employees
Online Review
CCIG Group provides customer service outsourcing services for an automotive firm. They handle inquiries via phone and email, escalate complex cases, provide sales support, and conduct satisfaction surveys.
CCIG Group has helped the client surpass their performance targets, achieving a 96.01% call answer rate, answering 90.66% of calls within 20 seconds, and handling 95.70% of leads within two hours. The team has met the deadlines, adapted well to changing conditions, and collaborated effectively.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Customer Journey Manager of an automotive company.
Describe what your company does in a single sentence.
The company is a global leader in the automotive industry, creating mobility solutions inspired by people, driven by innovation, and tailored to the needs of every customer.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire CCIG Group to accomplish?
Operating a Customer Service Center for individual brands including Audi, Volkswagen Passenger Cars, Ĺ koda, SEAT, Cupra, and Volkswagen Commercial Vehicles (via phone and email channels)
Verifying and confirming customer inquiries regarding offers, test drives, and service appointments, and forwarding them to the appropriate dealerships or service centers
Maintaining high service quality and strong customer relationships, while improving customer satisfaction metrics
SOLUTION
How did you find CCIG Group?
Online Search
Referral
Why did you select CCIG Group over others?
Good value for cost
How many teammates from CCIG Group were assigned to this project?
55
Describe the scope of work in detail. Please include a summary of key deliverables.
Key responsibilities included managing the Customer Information Center (hotline) via phone and email. The team handled inquiries related to complaints, technical issues, sales questions, and urgent cases by guiding customers to the appropriate point of assistance. Complex cases were escalated according to predefined procedures. The scope also covered sales support, such as engaging with customers interested in receiving a new vehicle offer or booking a test drive. Consultants assisted clients whose financing was ending by coordinating with dealerships, preparing preliminary configurations, and drafting initial offers. Additional tasks included executing follow-up processes to verify dealer actions (contact with the customer, preparation of offers, customer satisfaction with dealer interactions), as well as conducting customer satisfaction surveys. The project was supported by full IT infrastructure, including development, voice, data warehouse, and system integration.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
â—Ź Call answer rate of 96.01% (target: 95%)
â—Ź Calls answered within 20 seconds at 90.66% (target: 90%)
â—Ź Leads handled within 2 hours at 95.70% (target: 90%)
Describe their project management. Did they deliver items on time? How did they respond to your needs?
CCIG Group demonstrates particular attention to the quality of services provided, ensuring continuous monitoring of consultant performance, comprehensive training programs, and professional legal support to guarantee full compliance with applicable regulations.
They strictly adhere to deadlines, which allows us to maintain operational continuity and achieve business objectives on schedule. Collaboration with the management team is characterized by strong engagement, a partnership-oriented mindset, and openness to change, all of which contribute to higher efficiency in project execution.
Additionally, CCIG provides IT support based on modern and reliable solutions, ensuring process stability and uninterrupted operations. For us, CCIG is not only a service provider but a strategic partner we can fully rely on.
What was your primary form of communication with CCIG Group?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
The most impressive aspect of working with CCIG is their individual and flexible approach to changing conditions, combined with a full readiness to introduce improvements. Drawing on their extensive experience in managing diverse projects, CCIG is also capable of developing customized IT solutions from scratch to meet the needs of specific processes
Are there any areas for improvement or something CCIG Group could have done differently?
One area for improvement would be further standardizing the quality of conversations in the resignation process so that the evaluation of this area matches the consistently high results achieved elsewhere.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Custome Service Outsourcing for Recreation Co
Call Center ServicesCustomer Service Outsourcing
$10,000 to $49,999
June 2022 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
4.5
Willing to Refer
5.0
"Everything was and is being implemented correctly."
Sep 4, 2025
Manager Contact Center, Recreation
Anonymous
Verified
Recreation
Poznan, Poland
51-200 Employees
Online Review
Verified
CCIG Group provides customer service outsourcing for a recreation company. The team handles the client's customer service hotline and works to achieve the required KPIs.
CCIG Group has achieved the client's KPIs. The team's professionalism and unique approach to the client are perfect. Moreover, the team communicates via in-person and virtual meetings, emails, and messaging apps. Overall, they've set up everything correctly and delivered work on time.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Manager Contact Center of a recreation company
Describe what your company does in a single sentence.
Great greek holiday for You
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire CCIG Group to accomplish?
customer service hotline
average waiting time
abandoned calls
SOLUTION
How did you find CCIG Group?
Referral
Why did you select CCIG Group over others?
High ratings
Great culture fit
Good value for cost
Referred to me
How many teammates from CCIG Group were assigned to this project?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
customer service outsourcing / all required KPI were achieved
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
X, everything was and is being implemented correctly.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
yes
What was your primary form of communication with CCIG Group?
In-Person Meeting
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
a perfect balance between professionalism and a unique approach to the client
Are there any areas for improvement or something CCIG Group could have done differently?
I don't find it
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
Sales Support & Lead Gen for Accounting Office
Call Center ServicesCustomer Service Outsourcing
Confidential
Aug. - Dec. 2024
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Overall, the collaboration went smoothly and met our expectations."
Jul 8, 2025
Lawyer, Follow Tax&Accounting
Anonymous
Financial services
Wroclaw, Poland
1-10 Employees
Online Review
CCIG Group provided sales support services for an accounting office. The team engaged with leads through phone, email, and chat. They also managed the client's CRM and live chat solutions.
CCIG Group processed over 8,000 leads in four months, qualified 53% of contacted leads, and reduced the client's average response time to under two hours. Moreover, the team was flexible, scalable, and quick to adapt to changes. Overall, their efficient support led to a smooth collaboration.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am a lawyer at Follow Tax&Accounting
Describe what your company does in a single sentence.
Follow Tax&Accounting is a boutique accounting office specializing in modern accounting consulting for sole proprietorships and small and medium-sized companies across the European Union.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire CCIG Group to accomplish?
Handle first contact with new leads generated through website and digital ads campaigns.
Maintain communication with leads through follow-ups and chat support.
Present Follow Tax&Accounting’s services in a compelling and clear manner.
Qualify potential clients and ensure they understand our pricing and timelines.
Transfer qualified leads to our experts for final consultation and sale.
SOLUTION
How did you find CCIG Group?
Online Search
Why did you select CCIG Group over others?
High ratings
Good value for cost
Company values aligned
How many teammates from CCIG Group were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
CCIG Group managed approx. 1000 hours of sales support per month, engaging with 2000–3000 monthly leads. Their team was responsible for initial outreach by phone, email and chat conducting discovery conversations to understand client needs, explaining our service offering, and ensuring clarity around pricing and timelines. CCIG Group also provided IT support: delivered integration with our CRM and implemented a live chat solution on our website and provided daily operation of it. Key deliverables included: setup and ongoing management of live chat, creation of sales scripts and response protocols, CRM updates with interaction summaries (e.g. call logs, lead status), lead handover / appointment scheduling for accounting and tax consultations, performance and activity reports / KPIs tracking (contact rate, qualification rate, chat response time).
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Over 8000 leads processed over four months 53% of contacted leads were successfully qualified 8% of qualified leads converted to clients Reduced average response time for new inquiries from 12 hours to under 2 hours
Describe their project management. Did they deliver items on time? How did they respond to your needs?
CCIG Group assigned a dedicated Project Manager who acted as our main point of contact, coordinating all daily operations. A Team Leader supervised the sales consultants, monitored performance metrics, and handled quality assurance. Regular status meetings were conducted to review KPIs, address any issues, and implement improvements. Respond to feedback was usually within 24 hours.
What was your primary form of communication with CCIG Group?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
What stood out most was the flexibility and scalability of CCIG Group’s services. They quickly adapted the number of consultants assigned to our project based on weekly lead volume, ensuring consistent response time. Midway through the project, they efficiently added support in English and German to accommodate our growing international client base, without requiring any downtime.
Are there any areas for improvement or something CCIG Group could have done differently?
Overall, the collaboration went smoothly and met our expectations. The CRM integration and live chat operated effectively, and the CCIG team responded in a timely and professional manner.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Showing 21-23 of
23 Reviews
Our Story
Our mission We connect the worlds of our clients and their customers in a way that exceeds their expectations
Our vision We strive to become the contact center of first choice in every market in which we operate.
Meet the Team
Supporting the world. One Call at a Time.CCIG Group
Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.
If you’re not seeing exactly what you need here, send this company a custom message.
You can talk about your project needs, price, and timeline to get started on your project.
Get connected to see updates from CCIG Group like new case studies, latest reviews, their latest masterpieces in their portfolio, delivered straight to you.
