# Prialto Prialto Reviews (45), Pricing, Services & Verified Ratings - Premier Verified - 5.0 out of 5 average review rating - 13 connections joined Prialto's Network [Visit Website](https://www.prialto.com/?utm_source=clutch.co&utm_medium=referral&utm_campaign=directory) [Get a Custom Proposal](https://clutch.co/profile/prialto) **Managed Virtual Executive Assistants for Teams** Prialto is the world’s leading subscription-based managed executive virtual assistant service provider. Headquartered in Portland, Oregon, we deliver professional executive assistant services for a flat monthly fee, connecting businesses throughout the world with the most talented remote executive assistants in the industry. We're focused on serving executives by handling calendar and schedule management, expense management, travel management, sales support, and more. Our U.S.-based Engagement Managers continually optimize your service, while talented, educated employees in our Philippines, Guatemala, and Kenya offices provide your day-to-day support. Our managed service ensures consistently strong and proactive support to power success without the need for you to worry about hiring, training, and managing your admin roles. Plus each assistant has trained backups who know your processes so you're never left without support. Prialto exists to positively amplify people, from every executive who uses our service to every employee who delivers it. Come see why we're different. ## Company Information - Minimum project size: $1,000+ - Hourly rate: < $25 - Number of employees: 250 - 999 - 1 Locations: - Portland, OR (Headquarters) - Founded in 2008 - 2 languages: English, Spanish - 6 timezones: Alaska Standard Time (AKST), Central Standard Time (CST), Eastern Standard Time (EST), Hawaii Standard Time (HST), Mountain Standard Time (MST), Pacific Standard Time (PST) ## Services, Focus Areas, Industries, and Clients ### Service Lines - 70% Back Office Outsourcing - 10% Call Center Services - 10% Customer Service Outsourcing - 10% Sales Outsourcing ### Focus Areas - Outbound Services: - 100% B2C Telemarketing & telesales - Back Office Outsourcing: - 75% Virtual Assistant - 25% Data Entry & Processing - Customer Service Outsourcing: - 55% Order Processing & Taking - 25% Email Support Services - 10% Chat Support Services - 10% Phone Support Services - Sales Outsourcing: - 50% B2B Appointment Setting - 50% B2B Lead Generation ### Industries - 5% Non-profit - 5% Legal - 5% Consumer products & services - 5% Advertising & marketing - 15% Business services - 5% eCommerce - 5% Real estate - 5% Manufacturing - 5% Medical - 15% Information technology - 5% Arts, entertainment & music - 5% Other industries - 15% Financial services - 5% Media ### Clients - 45% Small Business (<$10M) - 45% Midmarket ($10M - $1B) - 10% Enterprise (>$1B) ## Pricing Snapshot Average rating for cost based on this provider's reviews: 4.8 out of 5 **What Clients Have Said** *(This summary is based on verified Clutch reviews.)*: Prialto offers strong value for cost, with clients highlighting competitive pricing and significant time savings. Engagements typically involve 2-5 employees, focusing on administrative support, project management, and operational efficiency, leading to increased productivity and client satisfaction. **Most Common Project Size**: $10,000 to $49,000 based on 35 reviews *(Pricing information for this provider is based on reviews where the project size was available.)* ### Pricing by Service - Back Office Outsourcing: $10,000 to $49,000 based on 18 reviews - Customer Service Outsourcing: $10,000 to $49,000 based on 6 reviews - IT Staff Augmentation: $10,000 to $49,000 based on 5 reviews - Call Center Services: $10,000 to $49,000 based on 4 reviews - HR Consulting: $10,000 to $49,000 based on 3 reviews - Business Consulting: $10,000 to $49,000 based on 3 reviews - Document Digitization & Management: $10,000 to $49,000 based on 3 reviews - Content Moderation Services: $10,000 to $49,000 based on 2 reviews - Staffing: Confidential based on 2 reviews - Content Marketing: $10,000 to $49,000 based on 2 reviews - Sales Outsourcing: Less than $10,000 based on 2 reviews - Email Marketing: Less than $10,000 based on 1 review - Market Research: $10,000 to $49,000 based on 1 review - BI & Big Data Consulting & SI: $10,000 to $49,000 based on 1 review - Social Media Marketing: $10,000 to $49,000 based on 1 review - Content Writing Services: $10,000 to $49,000 based on 1 review - Talent Representation: Less than $10,000 based on 1 review - Transcription: $10,000 to $49,000 based on 1 review - Digital Strategy: Confidential based on 1 review - Event Management: Confidential based on 1 review - Digital Asset Management: $10,000 to $49,000 based on 1 review ### Packages Offered - Back Office Outsourcing Packages — starting at $1,500/month ## Reviews Clutch investigates each reviewer's identity and work history. Every review goes through a rigorous, human-led verification process to confirm the reviewer's identity, and reviews that we verify are visibly marked as 'Verified' so you can trust that they come from a real client. [Learn More](https://help.clutch.co/en/knowledge/how-clutch-verifies-reviews) ### Prialto Review Insights Overall Review Rating: 5.0 - Quality: 4.9 - Schedule: 4.9 - Cost: 4.8 - Willing to Refer: 5.0 ### Top Mentions - Timely (13 mentions) - Communicative (9 mentions) - High-quality work (6 mentions) - Proactive (6 mentions) - Detail-oriented (5 mentions) - Great project management (5 mentions) - Exceeds expectations (4 mentions) - Professional (4 mentions) - Team players (4 mentions) - Exceptional performance (3 mentions) - Great team (3 mentions) - Accessible (2 mentions) - Easy to work with (2 mentions) - Efficient (2 mentions) - Flexible (2 mentions) - Helpful (2 mentions) - Personable (2 mentions) - Well-organized projects (2 mentions) - Reasonable pricing (1 mentions) - Trustworthy (1 mentions) ### Review Highlights **Efficient Project Management** Prialto consistently delivers on time, with clients praising their responsiveness and ability to manage projects effectively. Their proactive communication and adherence to deadlines ensure a smooth workflow, contributing to client satisfaction. **Strong Communication Skills** Prialto is commended for its excellent communication, maintaining clear and timely interactions with clients. Regular updates and proactive engagement help build trust and ensure that client needs are consistently met. **Focus on Process Improvement** Prialto is recognized for implementing effective processes and continuously seeking improvements. Their focus on creating and refining standard operating procedures enhances efficiency and adds value to client operations. **Customization and Flexibility** Clients appreciate Prialto's ability to tailor services to their specific needs, offering flexible solutions that adapt to fluctuating workloads and complex business environments. This flexibility is a key factor in client satisfaction. **Backup and Continuity** Prialto provides robust backup support, ensuring continuity even when primary assistants are unavailable. Clients value the seamless transition and uninterrupted service, which adds reliability to their operations. **Occasional Onboarding Delays** While generally efficient, there are minor mentions of onboarding delays when dealing with complex tasks or shifting client needs. These instances are rare and typically resolved through effective communication. **High-Quality Team Members** Clients appreciate the quality of Prialto's team, noting their professionalism, responsiveness, and ability to integrate seamlessly into client operations. The team is often described as proactive, detail-oriented, and capable of handling complex tasks. **Areas for Improvement: Industry Specific Knowledge** Some clients suggest that Prialto could enhance their industry-specific knowledge to better tailor services to niche markets. This would further improve their ability to meet specific client needs and expectations. **Positive Cultural Fit** Many clients highlight Prialto's alignment with their company culture and values. The team's ability to integrate with the client's corporate culture is frequently noted as a significant advantage in fostering successful partnerships. ### Prialto Reviews #### Back Office Outsourcing for Growth Acceleration Platform (Featured Review) **The Project** - Services: Back Office Outsourcing - Project size: Confidential - Project length: Mar. 2016 - Ongoing **Project Summary**: Prialto provides ongoing back-office support for a growth acceleration platform. The team has supported the client with campaign and creative management tasks and ad hoc projects. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Senior Director, Commercial Strategy, Liftoff - Industry: Advertising & marketing - Client size: 501-1,000 Employees - Review Type: Online Review - Verified **The Review** — Nov 14, 2024 **Feedback Summary**: The client is pleased with Prialto's work. The team has adapted well to new processes, tools, and projects. Prialto's error rate is below the industry standard, thanks to their proactive efforts to ensure quality. Moreover, the team is an excellent communicator and an effective partner. ""We have found Prialto to be an excellent partner."" **BACKGROUND** Please describe your company and position.I am the Snr Director, Commercial Strategy of LiftoffDescribe what your company does in a single sentence.Liftoff is the leading growth acceleration platform for the mobile industry, helping advertisers, publishers, DSPs and game developers scale revenue growth with solutions to market and monetize mobile apps. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Prialto to accomplish?Supporting our internal operations team **SOLUTION** How did you find Prialto?ReferralWhy did you select Prialto over others?Referred to meHow many teammates from Prialto were assigned to this project?40Describe the scope of work in detail. Please include a summary of key deliverables.Prialto have supported us in an array of campaign and creative management tasks as well as ad hoc projects over a number of years. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Measurable outcomes for this project included:Accuracy in executionSpeed of executionAbility to adapt to changing circumstances without errorAbility to learn new processes quicklyAbility to use new tools effectivelyClear and timely communication with internal stakeholdersSelf learning and docuemtation to bring on new team members without training required from LiftoffDescribe their project management. Did they deliver items on time? How did they respond to your needs?Prialto are very effective communicators both at the managment and team level.We found the teams ability to adapt to new processes, tools and projects extremely strong.Prilato error rate was found to be well below industry standard in thanks to their proactive efforts to ensure quality. We have found Prialto to be an excellent partner. What was your primary form of communication with Prialto?Virtual MeetingWhat did you find most impressive or unique about this company?The most impressive elements of Prialto's offering include:Proactive Account management to identify challeneges and resolve themAbility to execute complex tasks consistently and without error at scaleAn ability to adpat to changing business needs Team level ability to communicate clearly with stakeholders Are there any areas for improvement or something Prialto could have done differently?We are very happy with Prialto --- ## Portfolio & Awards ### Eliminating Executive Assistant Turnover The Problem James Orsillo is Partner and Chief Financial and Operating Officer at Underscore VC, and executive support is one of his responsibilities. When James contacted Prialto, Underscore had one assistant supporting six executives. While James knew they needed to add support he was wary of hiring and training new executive assistants only to have them quit.  “We had gone through some of the pain of hiring and training people and they leave, and you start over,” he said. “The executive assistant was a high turnover position in every company I have worked at, and I saw Prialto’s model as a way to avoid that.”  The bottom line: “We want to make sure that everyone has adequate resources without adding more management overhead, and a solution that could grow and flex to our exact needs,” James said. “Prialto’s managed service model gives us a lot of options to tailor administrative services for different executives and can grow with us.”  The Goal Accelerate adding executive assistants without the cost and disruption of hiring, training, and frequent turnover.  Our Solution Underscore started with two Productivity Assistants (PAs) to schedule executive meetings, coordinate travel, and file expenses for two partners. “One of the partners told me how much value the PAs were adding beyond calendar and expense management, doing project work too, so we expanded from there.” Results “We all like that the service is seamless, we don't have to worry about what the assistants are doing or if they are out of the office because there’s a backup and a team that is managing everything in the background. There’s huge value in the flexibility to add resources when workloads grow.”  Getting to “seamless” support took time. "You can’t expect any human to read your mind,” James said. “I had to spend some time creating a cadence for how frequently you check in, a set of objectives for what you need to learn and train on, and then follow up. Once I did that, the service became a lifesaver.” ### Scaling Executive Support The Problem Matt Paulson is the Development Chief of Staff for the company, responsible for executive support. At the time Matt came onboard CytomX, the company’s four internal executive assistants were supporting 20 executives, which was becoming unsustainable. "Our internal executive assistants were overwhelmed. Things were slipping through the cracks. We engaged Prialto to take on scheduling, travel, and expense management.” The CytomX executive team was growing faster than the admin team could keep up. Recruiting, hiring, training, and managing new admins, with one admin assigned to three to five executives, was time-consuming and would require additional HR and management resources. The company was drawn to Prialto’s managed service model, where Prialto hires, trains and manages virtual assistants—CytomX executives just tells Prialto’s Engagement Managers what they need, and Prialto Productivity Assistants (PAs) get it done. The Goal Adding administrative support for the executive team without adding management overhead Our Solution “The managed service is seamless,” Matt said. “The Prialto assistants, their managers and backup assistants work together in the background to get things done. I don’t have to worry about who is doing it, I just know they will handle it.” Prialto supports 11 CytomX executives, scheduling meetings and managing tasks like travel and expenses, and giving CytomX execs and admins more than 600 hours per month they can use for more strategic work. “Personally, I love the service,” Matt said. “Any tasks I ask for are done by the end of the day.” “Prialto is a no brainer,” he said. “You get a super responsive service you can trust, without any added personnel." Results "Prialto’s service has been a game changer,” Matt said. The PAs have alleviated the workload of our international executive assistants and accelerated operations. “Our CFO was so happy he wanted all of the executives in his group to have a Prialto assistant." ### Supporting Sales Teams The Problem As the VP of Enterprise Solutions at Ascendant, Rob Graham is responsible for supporting sales operations. The sales team was hindered by the amount of admin work— data analysis, email outreach, scheduling meetings, and reporting—eating up hours every day. Recruiting, interviewing, hiring, training, and managing support staff would be time consuming and require more HR and management resources. Ascendant turned to Prialto to offload those tasks. The Goal Growing top-line revenue. Ascendant wanted to free its sales team to spend more time selling without adding additional management and HR overhead. Our Solution Prialto PAs support Ascendant’s sales team with data analysis, list building, CRM data entry and management, lead follow-up, and appointment setting. They also generate and run reports for each salesperson that go to the COO. “These tasks are an important part of the sales process but can be tedious and time consuming,” Rob said. “The Prialto assistants allow our sales executives to focus on growth.” “We started with a few PAs. After seeing the value, the relationship expanded to assign one to every salesperson, and they love the service,” Rob said. “Best of all, they don’t require any hand-holding by me or anyone else. We just tell them what we need, and they get it done.” Rob works directly with Prialto’s Engagement Manager. When they identify a new task to offload, the Engagement Manager and Prialto’s managers train PAs on the new process. “So much happens in the background that I don’t need to worry about,” Rob said. The Results In addition to providing sales support, assistants handle scheduling, travel planning, and expense reports for Ascendant executives. “What I love about the service is that it is seamless and requires very little management,” Rob said. “The onboarding was effortless, backup PAs for continuity—Prialto has thought of everything.” ### Maximizing Producers Productivity The Problem Historically, the company assumed employees would complete all their many administrative tasks themselves, such as scheduling, expense reports, CRM updates, research, and their own travel arrangements. When CEO Andy Barrengos joined the company, he set in motion a series of important shifts across the organization, with an emphasis on growth. Among the implications, that meant boosting efficiency and productivity by providing support to the company’s producers and executives. The Goal Producers wanted to spend more time with clients and prospects, and less time on process-oriented administrative tasks – but they didn’t want or need full time support or in-house staff. Our Solution Starting with a pilot project with 3 assistants, Woodruff Sawyer quickly began to see leverage within the team. Phase two of the rollout expanded the service to other top producers as well as sales operations. Within 18 short months, the company has tapped the talent of 19 Prialto assistants, supporting sales and operations executives across the U.S. The key to the rollout’s success, says Tom Batchelder, a sales productivity leader for the company, was to start small and slow and to focus on increasing efficiency and productivity from there. Prialto has been a game changer for Woodruff Sawyer, freeing hours each day for the company’s top producers and executives. Tasks don’t slip through the cracks, and they have gained back the bandwidth to focus on more value-added work for their clients. Results Prialto assistants provide more than 1000 hours of “productive time” each month back to the firm’s top producers. Prialto helps the Woodruff Sawyer producers and the ops teams maximize their investment in Salesforce by inputting all data / interactions based on company standards and keeping reports up to date. Executives leverage their assistants for many admin and sales support tasks, such as inbox management, prospect research, social media, and helping them become more efficient. ### Sales Teams Experience Impact The Problem Castlight Health, like other fast growing public companies, lacked the time, expertise, and resources needed to build an administrative layer for their senior producers and client facing teams. When Castlight’s head of sales operations first met with Prialto, only a couple of their highest level executives -in a company of 200- had direct support from an executive assistant. Offsite regional sales vice presidents (RVPs) from Charlotte to Portland were managing teams of up to a dozen reps while also juggling basic administrative tasks such as scheduling, expense reports, booking travel, and updating their CRM. Castlight engaged with Prialto to create and manage an administrative support team for its RVPs. The Goal Add administrative support for Regional Level VPs to enable increased sales conversations and drive growth. Our Solution After surveying the Castlight team, Prialto customized an implementation plan that fit each RVP’s workflow. Prialto coached them on easily adoptable time management and delegation techniques. These best practices showed them how to get maximum leverage from their Prialto assistants. This cleared the way for RVPs to quickly offload the following tasks. Results Prialto’s productivity delivers back to Castlight approximately 1200 hours of more value-added time which enables sales executives to increase sales conversations and drive growth. Each RVP’s assistant completes all administrative work, so they can spend more time selling and managing their teams and less time managing logistics. The sales team leverages the up to-date CRM data to better target prospects and nurture relationships. In addition to directly supporting each Castlight executive, Prialto collaborates internally to identify, document, and share best practices. Valuable processes implemented for one Castlight executive can be quickly replicated across the team, to ensure consistency. ### Streamlining Processes The Problem When Graham Company’s President and COO first met with Prialto, Graham was looking for a cost-effective way to provide support while investing for growth at the same time. With their existing and new producers, they found that too much time was being spent on administrative tasks, such as scheduling, prospect research, and CRM updates. Graham also wanted a secure, scalable, and remote service. While they wanted a way to provide producers with sales and admin support, they didn’t want or need full time support for each producer, nor did they need to have these support people physically in their offices. They wanted to support their producers spending more time building relationships and developing new business. That’s when Prialto was brought in. The Goal Graham wanted their producers spending more time building relationships and developing new business without adding full-time support. Our Solution Starting with a pilot of 6 Prialto assistants, Graham quickly saw the value of the additional support. Prialto assistants began by cleaning up all existing account information in Salesforce, ensuring that the producers had accurate and up-to-date information when reaching out to prospects. Now the Prialto engagement manager works with the producers to create customized processes to maximize their productivity. Results All time-consuming processes, like time-tracking and expense reports, are completed accurately and submitted on time so the Graham teams can focus their time and attention on their clients. 1,200+ target accounts were updated in the first two months alone. "The Prialto team streamlined our processes and increased efficiencies allowing us to easily integrate our assistants into our day to day lives. The data in our CRM is much more accurate which also has improved the efficiency of my team. By offloading our admin tasks, our producers are now able to spend more time in the field with prospects and clients.” - Carl Bloomfield, Graham Company ### Virtual Assistants Enable Business Growth The Problem SHRM Hawaii Executive Director Karen Smith tells her story: "I manage nonprofit organizations, so I take them in as contract jobs. I’m in charge of every task related to the organization’s management. A lot of times, I would rather not take a contract if it implies time-consuming work or if it limits how many clients I can take. Whenever I run nonprofit organizations, I take care of their membership, websites, fundraising, and programming, and I also run their board and arrange their meetings. This work involves a lot of small tasks and special requests." The Goal Offload admin tasks to allow for more clients, more revenue, and more kindness. Our Solution "I belong to an association, so I have counterparts in every state. My counterpart in California was having good success with Prialto, and she introduced me to them. I brought Prialto in to help me with time consuming tasks. They’re very good at following up and reminding me of things. Although I heavily invest in technology solutions, sometimes there’s no replacement for human work. Prialto’s process is very smart. They don’t just hire someone and take care of their payroll; they have teams, support, and constant training. There were a lot of virtual assistants out there, but Prialto offered a better approach." Results "Thanks to Prialto’s services, I’ve been able to take in new clients, and I’ve made more money from those clients than what I’ve invested. "I appreciate Prialto’s structure and the education they give to their employees. The thing that I appreciate the most is their kindness. There’s not a lot of kindness in the world. They’ve worked around things for me, and they’ve shown up when they didn’t have to." ### Improving Recruiter Productivity The Problem When CorSource promoted their Staffing Coordinator into a Recruiting Specialist role, they needed someone to take over their team’s admin support needs. However, they determined that hiring an in-house assistant wasn’t a cost-effective solution. So, they decided to find a virtual assistant instead. CorSource’s president had heard positive things about Prialto from a colleague in the industry so, he decided to give it a try. The Goal Free up recruiters from tedious tasks without the cost of hiring an in-house assistant. Our Solution CorSource gave their virtual assistant clear processes and guidelines. Their VA learned the nuances of their business and is able to anticipate what CorSource’s team needs. CorSoure regularly communicates with their VA to set priorities and pivot as needed. Formatting Resumes CorSource’s virtual assistant saves their recruiters time by reformatting all incoming resumes to meet company standards. Job Order Posting Their virtual assistant takes job orders from recruiters and posts them to internal and external systems. Keep Recruiters Up-to-Date CorSource’s VA monitors job notifications, updates their internal system (FieldGlass), and notifies recruiters of changes. Creating Skills Matrices Their virtual assistant sends recruiters documents to make them aware of job requirements. Results Thanks to the coaching and training CorSource’s virtual assistant was given early on, 100% of their work meets or exceeds expectations. CorSource’s team has more time to spend on recruiting and account management. Their team is always up-to-date on job orders since their VA leaves notes for them. They gained an admin support solution that’s more cost-effective than hiring in-house. “We’ve been working with our Prialto team for a year and they are a key asset to our team! Instead of having our recruiters work on the repeatable tasks, we have our team at Prialto to help out." - Maurnet Mueller, Recruiting Specialist ### Less Time on Recruiting EA's The Problem The organization’s leadership team was growing faster than it could recruit, hire, and train executive assistants. The Vice President of Finance and Operations is responsible for executive support, and they needed to speed things up.  "We found some great traditional recruiters, but we still couldn't hire fast enough," the VP said. "We also wanted to look outside the box of the traditional 1-1 executive to admin model because our executives and their team's needs differ significantly. What appealed to us about Prialto was their team approach—we hoped that Prialto would enable us to scale faster and tailor services for each executive." The Goal Adding administrative support for a fast-growing executive team to free executives to focus on their programs and initiatives.  Our Solution Prialto worked with the team to identify 5 executives with distinct types of responsibilities for a pilot program to test the service:   The Head of Talent oversaw the pilot as a potential company-wide staffing model.   The Executive Director of a multi-million-dollar talent program focused on identifying the world's most exceptional students and supporting their visions.  The Director of Strategy oversees ten programs worldwide and has an extraordinarily complex calendar.   The Director of Recruiting is tasked with doubling the organization’s headcount in a year.   A Senior Manager who plans 60 events a year, from dinner gatherings to week-long conferences to VIP retreats.   "So many of us were buried in task management and needed support desperately, I wanted to get help to as many people as possible, but we had to prove the concept first."   Results "I can't tell you how huge the value-add has been for us," the Head of Talent said. "We all get a daily report of everything our assistants do and see how much time we get back. We were concerned that it would take resources to get the assistants up to speed, but it required little effort, which is a tremendous relief."    ### Professional, Scalable Support for Enterprise Team When the new Chief of Staff for one of the world's largest asset management firms joined the company, she was immediately overwhelmed.   She reported having dozens of open recs for on-site executive assistants but faced difficulty finding candidates. When she did hire people, turnover was a problem. Few lasted more than a few months, using the company’s marquis brand to get a better job. In a competitive job market, salaries were high, making turnover even more expensive.  The Chief of Staff wanted a cost-effective, scalable, reliable solution for executive assistant staffing—one that minimized management overhead, training, and turnover.  That's when she turned to Prialto. We developed a pilot program in which she documented the tasks and processes to be offloaded to remote assistants.  Calendar management Task management Support for meetings Team support On-call support General admin support Onboarding support    The Chief of Staff found Prialto to be the ideal partner to build a sustainable service center. The primary drivers for the decision were: The ability to standardize training and build cohorts of assistants. No management overhead was needed from the Chief of Staff and her team. The ability to scale with pre-trained assistants on-demand. Backup assistants and management that ensure quality control, continuity, and enhance scalability. The asset management firm now has a team of 16 assistants, backup assistants, and managers, and is adding assistants at a rate of two per month. ### Free executives from admin tasks The Problem American Microgrid Solutions (AMS) was growing fast.  “Scheduling new customer meetings was my biggest need. I can have six meeting requests in a day, and three intake calls with clients ready to take the next step.”  “We have a small team, and my Harvard-educated, Air Force-trained project manager spent hours every day scheduling meetings, and more time gathering documents from clients.”  All meetings include multiple stakeholders and, as Geoff said, required “herding cats.”  Once a project is approved, the cat herding continues—scheduling subcontractors, inspections, getting permits, requesting documents like utility bill history—are all workflows that can be delegated.  “I brought on Prialto to free myself, my project manager, and my solutions designer from time-consuming administrative tasks so they could focus on revenue-generating work—getting projects off-the ground and in production.”  The Goal Free executives from admin tasks to spend time on revenue-generating work.  Our Solution A Prialto Productivity Assistant (PA) assigned to AMS began by taking over Geoff’s calendar and scheduling new client and intake calls. Prialto managers documented Geoff’s scheduling preferences and follow-up procedures, and trained backup assistants to step in whenever his primary assistant was unavailable.  The Results “The Prialto team has been an excellent addition to American Microgrid Solutions. My PA has freed me of the time and effort spent herding cats to schedule meetings and confirm information. She has developed a real knack for anticipating what I need and making sure that I am prepared.”  “She sends and tracks basic agreements using Docusign as part of our client intake process. She is also in the process of taking over database maintenance work for me. This is important work for us and frees us all to focus on revenue-generating work."  “Bottom Line: Our PA is fantastic to have on the team and I consider as much a part of this company as anyone else.”  ### Clutch Awards - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_data_entry_company_2026.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/clutch_1000_2025_award.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_virtual_assistant_company_2026.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_bpo_company_small_business_2026.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_virtual_assistant_company_2025_award.svg) ### Industry Recognitions - California Business Journal Best VA Companies - Time Doctor OA500 #313 Top Outsourcing Firm - 2024 - TechRadar Best VA Company for Engagement - Forbes Advisor - Best VA Company For Large Teams - 2021-2023 Top Workplaces Oregon - Midsize Company - Inc 5000 in 2020-2024 ## Key Clients - Headline ## Packages ### Back Office Outsourcing Packages We made pricing easy. We offer our services by what we call a Prialto Unit; a flat monthly rate with no overage fees or hidden costs. All plans include backup support and ongoing consulting with your Engagement Manager who helps you maximize ROI from our services. Add as many units as you need. | Feature | Small ($1,500/month) | Medium ($4,500/month) | Large ($14,500/month) | |---------|---------|---------|---------| | Hours of Support Monthy | 55 hours | 165 hours | 550 hours | | Dedicated Assistant | ✓ | ✓ | ✓ | | Engagement Manager | ✓ | ✓ | ✓ | | Backup Assistant | ✓ | ✓ | ✓ | --- ## About the Team ### Our Story We are Prialto: a Portland-founded, globally distributed team of trained, full-time virtual assistants and managers delivering managed administrative and sales support since 2009. Driven by COILS—Commitment, Ownership, Integrity, Learning, Service—we hire, train, and retain skilled assistants across Latin America, Asia, and Africa to amplify executives, teams, and organizations. Growth milestones include Manila, Nairobi centers, and sustained enterprise and SMB success. ### What Sets Us Apart - A Managed Service Model: Our consultative, managed approach means your assistant(s) will make you and your team more productive without the need to manage another employee. Your assistant relationship comes with built-in management, security, continuity support, documentation, best practices, and more. - Backup Support: When you work with a fractional Prialto assistant, our work is cross-trained among productivity experts who act as backup support. If your assistant goes on leave or gets promoted at any point, we'll fully manage the transition — so you never have to start over. - SOC 2 Type 2 Compliance: Over the past 16+ years, we've built a security infrastructure into our human, information, and physical security systems that includes background checks, security training, and a secure data infrastructure. We're one of the only SOC 2 Type 2 compliante VA services. ## Verification Premier Verified means Clutch independently confirmed Prialto is a legally registered business, financially sound (Creditsafe: Moderate Risk), and backed by 39 verified client reviews averaging 5.0 stars. - Verified Client Reviews: 39 - Overall Review Rating: 5.0 Last Updated: 2026-08-13T09:47:40Z ### Business Entity - Business Entity Name: Prialto, Inc - Source: Oregon Secretary of State Corporation Division - Jurisdiction of Formation: Delaware - Date of Formation: October 28, 2016 - Status: Active - Last Updated: September 1, 2022 - ID: 1262574-92 ### Credit Report Results - International Credit Risk Assessment: Moderate Risk - Source: Creditsafe - Last Updated: January 1, 2022 ## Locations (1) ### Portland, OR (Headquarters) - 919 SW Taylor Street, Suite 400 - Portland, OR 97205 - United States - 201 - 250 employees - Phone: (650)517-7100 ## Connections - Noel Martin Rubio, CFRE (Future Tense Strategies, LLC) - Rachel Melby (Little Hill Real Estate) ## Contact Prialto [Send a message](https://clutch.co/profile/prialto) ### Connect on Social - [LinkedIn](https://www.linkedin.com/company/prialto/) - [Facebook](https://www.facebook.com/Prialto.US/) - [X](https://twitter.com/Prialto) - [Instagram](https://www.instagram.com/prialtoinc/)