Build a stunning website

Made for: 

Portfolios, designers and artists, restaurants and events websites; SEO-focused users

Not for: 

Bloggers; integrating with multiple pricing processors including PayPal, or extensive marketing

 
14-day free trial
 
$12 - $40/mo.
Pricing details

Features

Setup

Tools:
  •  DIY
  •  Drag & Drop Editor (WYSIWYG)
  •  Injectable HTML
  •  Injectable CSS
Design:
  • Templates: 20+ free
  • Stock Photos: 80,000+ free
  • Mobile: Responsive themes

Website Management

Admin:
  •  Domain Name (free w/ annual subscription)
  •  Hosting (free)
  •  Portability
  • Email: free w/ premium plans
  • Pages: 20 pages free
SEO:
  •  Indexable
  •  Custom URLs
  •  Custom page titles
  •  Meta-tagging

Integrations

Operational:
  •  Social Media (icons & feeds)
  •  Analytics (Google Analytics)
  •  Email Marketing (Mailchimp)
  •  Files (Dropbox, Google Docs)
  • Other: Accounting Software (Xero)
Industry Specific:
  • Amazon Store support
  • OpenTable reservations
  • Inventory management
  • Shipping integration

E-commerce

Rates:
  • Product Count: Unlimited
  • Plan Fee: Included
  • Transaction Fees: Included in Ecommerce plans
  • Credit Card Processing: 2.9% + $.30/ea (Stripe)
  •  All Major Cards, Paypal
Capabilities:
  •  Returning customer sign-in
  •  Abandoned cart recovery (Advanced)
  •  In-person purchases
  •  Tax calculator
  •  Shipping calculator (Advanced)

Support

Contact:
  •  Phone
  •  Online Chat
  •  Email (24/7)
Resources:
  •  Active User Community
  •  Tutorials
  •  Forums

Pricing

Basic info

 
14-day free trial
 
$12 - $40/mo.
 
Monthly subscription
Annual subscription

The pricing plans are split: two carry a transaction fee for e-commerce (2% or 3%) while the other two plans do not but are more expensive per month.

Reviews

Sort by
 
Client Interview
Aug 25 2016

Squarespace White-labeler for Small Service Companies

4.0

Features: 
4.0
Ease of use: 
4.0
Support: 
4.0
Willing to refer: 
4.0
the reviewer
 
$0 - $50/mo. spend
 
Website Design
 
2-10 employees
 
Florence, Alabama
Founder, Lime Group
Brian Williamson
 
Verified
The Review
Recommendations: 

The site builder offers some flexibility in layout and design, but usually not enough flexibility to really negatively impact the feel of a site. The ecommerce module is very light on features, making anything more than simple ecommerce a frustrating endeavor. The e-mail support is great and the Circles program is bringing together site designers for new learning and collaboration.

Background

Introduce your business and what you do there.

The company is Lime Group. We’re in north Alabama. We started out in west Tennessee. We specialize in websites, apps, and online marketing. It’s been a small business for four or five years, and this year, we’ve started hiring people and are slowly growing. I’m located at the Shoals Entrepreneurial Center, which is an incubator. It’s been a big help. We primarily serve the medical field. We work with small to medium clinics. In the last year, we have gotten into heating and air companies as well. That ranges from doing the website, to taking on social media, SEO [search engine optimization], and occasionally some of them want an app.

Solution

Can you describe briefly the typical situation that a person or company may be facing that would encourage them to use a website builder tool?

Most people just want a website. I landed on Squarespace because I went to school for graphic design. I had to learn code as needed. It gave me the professional look and quality that I wanted to achieve. Before, I did a lot of sales for websites and I knew what they needed to look like. Squarespace gives me the quality but puts the control in my hands. If it’s customized, I figure it out. The clients love it. They want a good quality product and great service. It does all that I need to do 90% of the time.

What cost factors should clients keep in mind when considering this tool?

The hosting can range from $20 to $80 a month for the heavy e-commerce. Some may not like the fee, but they have 24-hour support. You don’t get a cold shoulder. If you have a question, it can be two o'clock in the morning and they’ll email you right back. They have a lot of guides. I don’t have to mess with servers. I had a client that had their stuff hacked. I’ve never had to worry about something crashing because of too much traffic or security type stuff. They can handle any kind of problem.

Is there any way Squarespace makes the deployment process easier? Is there any way they could improve this process?

It’s easy. It doesn’t matter what your registrar is - there’s a guide for it. Places like GoDaddy have it automated. Typically, I can change DNS stuff and it’ll be up in a couple hours.

Can you speak to the support of Squarespace? In what ways do they excel at support offerings, and where could they improve?

The e-mail support is outstanding.

Features

What are the features or tools of the platform that have most impressed you?

I like the free trial: they do a [SquareSpace] sub domain - and I can set that up for a client and they can see what it would look like. They can play with it and click stuff. That gets the ball rolling. I like the WYSIWYG [what you see is what you get] things that it has. I like the templates because I’m a real minimalist and the templates lean towards that. Also, the ease of adding content is great. You can make as many pages as you can think of. It’s a lot easier and quicker to get to the point of launch.

Are there any areas of the software that could be added or improved upon?

There’s very little that they don’t hit a home run on. They have started something called Circles. It’s for people like me that are developers for clients. I wish I had a way to get a hold of somebody - have a rep or phone number. I’d like a little more personal touch. I’ve built hundreds of websites, but they don’t know me more than the next guy. It would be nice to hear that my relationship is important. If there could be some tiered pricing, it would be nice, too. I can’t charge $50 a month for hosting. If I had more of a discount when I’m doing work for many people, it would be nice to a little margin on hosting. They need to develop a program that’s tailored to designers that are trying to make money.

What should customers be thinking about when it comes to more advanced features? And how does Squarespace compare to its competitors in this area?

For a brochure site, it’s awesome. For e-commerce - they’ve got a ways to go. I waited on version 7. It has e-commerce, but it’s pretty basic. It doesn’t have the flexibility like the brochure side. When you get into product variance, it’s intended for people that are selling a small amount of SKUs [stock keeping units]. When you get into someone who has 50 products and 100 variations for each one, you have to enter them one by one. You’re looking at days of pointless stuff that some of the other builders like Shopify do for you seemlessly. There’s some automation that needs to be done on the complexity of the Squarespace commerce.

What do you think of the Squarespace in terms of integrations available and their performance?

It’s a great product, but there could be more on the search engine side. Maybe a way to analyze your site and give suggestions on how to improve it, like a built-in feature, would be great. It has great analytics but there’s nothing as far as ranking and how to improve your SEO. There could be more integrations. The few they have, they’ve done a good job with.

4.0
Overall Score
  • 4.0 Features
    On the brochure side it’s 5. E-commerce has a ways to go. It’s hard to knock Squarespace because they’ve done such a great job. It’s helping me build my business. It’s been great for me. There’s always room to improve.
  • 4.0 Ease of Use
    It has pretty easy and straight forward. If you’re computer savvy, it’s not going to be an issue. For others, it’s going to have a learning curve. A lot of people could do what I do, but they want it done in two or three days versus two months.
  • 4.0 Support
    It would be awesome to have a phone number. It’s all emails. They’re instant on email. Sometimes it’s easier to explain stuff on the phone though.
  • 4.0 Willing to Refer
    I tell people all the time that it’s a great product.
 
Client Interview
Sep 06 2016

West Coast Design Firm Squarespace Review

5.0

Features: 
5.0
Ease of use: 
5.0
Support: 
5.0
Willing to refer: 
5.0
the reviewer
 
Experience Marketing
 
2-10 Employees
 
Seattle, Washington
Founder, RNO1
Michael Gaizutis
 
Verified
The Review
Recommendations: 

Squarespace works best for less data intensive, more image and experience based marketing and branding sites. After over a decade in development, it has become a very robust solution for it's intended use and is now becoming a very capable e-commerce solution for smaller outfits. Using a digital agency that is part of Squarespace's developer community and can enable users to craft more experiences more in-line with their brand.

Background

Introduce your business and what you do there.

We’re RNO1. We’re a brand design and digital agency. We work with everyone from funded startups to mid-size and larger brands, including lifestyle brands, Fortune 500s, and 100s. We bring branding, visual design, user experience, and digital experience to life. A lot of our day to day activity is spent working in the nuances of brand strategy, brand design work, and identity design, thinking through really stellar logo design solutions and brand design solutions that can make an impact for a lot of our clients. We then couple that with a lot of digital work. When we’re talking digital, we’re mostly designing, building, crafting, and architecting really cool marketing sites to very rich and robust e-commerce experiences, all the way through to well-involved mobile experiences that really run hand in hand with one another.

Our team is predominately split between three cities and we’re looking at expanding and building up the Los Angeles market as we speak. I’m the agency founder and principal. RNO1 has been an agency for about 10 years give or take. We’ve done some really cool things. We most recently had a client that was featured on Shark Tank here in the US. They took a very large funding round from the billionaire investor Mark Cuban. Over the last four years, we’ve had four of our clients acquired - one by Airbnb and one by Ericsson, the global brand. More recently, in the last three to four months, I started writing directly for Forbes.com as a brand and digital industry expert.

Can you describe briefly the typical situation that a person or company may be facing that would encourage them to use a website builder tool?

At the end of the day, it comes down to the objective. From our experience as a team, Squarespace is a stellar platform for creating a really compelling visual story. Regardless of the industry, a lot of our clients that lean on Squarespace are startups and mid-size or lifestyle brands. The reason they like the platform and the reason we lean on it is because we want to bring quick ideas to life that can tell a great visual story and connect with users or customers. So typically, we’re building marketing sites in Squarespace that have a lot of rich imagery and stellar design elements that move people to take some type of action and get them to connect with really well-built digital brand experiences. We’re also building smaller e-commerce websites in Squarespace. So if we’re selling a product or a series of products, it can work really well. They have a stellar e-commerce platform. It’s getting to be somewhat competitive with Shopify or other e-commerce platforms. Generally speaking, whether you’re a startup, funded startup, a mid-size brand, a lifestyle brand or even a bigger Fortune 500 or enterprise company, there’s a lot of value to the Squarespace platform. We can design something and build it very quickly as an experience. We can create some high impact imagery within the context of the site and ultimately tell a great visual story.

Solution

When looking at the market as a whole, what are some of the key differentiators among website builder platforms that customers should be aware of?

There are a lot of platforms out there in terms of technology platforms that exist. There’s Squarespace for simpler, less feature packed sites, which is a great environment. WordPress is a larger, more robust content management system. There are others like Drupal and Magento as well. For building an e-commerce site, there’s Shopify. All of these platforms have pros and cons. At the end of the day, the way we look at technology is that it’s a tool in our toolbox. Depending on what we’re doing and the end objective for our clients who are our partners, we want to find the right tool in our toolbox. In many cases, Squarespace can be a good fit. In other cases, it’s not the best fit. It really just depends on what we want out of it.

If our goal is to create a really stellar visual story and marketing site or brochure site, something that hones in on a brand experience overall, I think Squarespace is a great fit. For something that informs, educates, and creates an emotive layer to it through visual imagery and impact, Squarespace is perfect. If we’re launching something that’s more robust, and designing and architecting a very data rich site that needs to perform well on mobile and we’re linking a lot of APIs, there are a lot of frameworks that it needs to communicate with, so we might look to something like WordPress as a platform for technology, or Drupal or Magento because they have a lot more power behind them. So we can bake in a lot of customizations that we couldn’t do in something like Squarespace. We can generally bend Squarespace pretty far if it’s a marketing site. But if it’s a transactional site, a very large e-commerce site where we’re selling hundreds of thousands of products, Squarespace definitely isn’t the right fit. We would look at something like Shopify or maybe a more custom experience.

What types of clients go to you or others for help with this website builder?

In Squarespace or any other platform, we have seen a lot of success stories working with funded startups or startups in general, mid-size brands, lifestyle brands, e-commerce brands, and those that are even larger. We’ve seen a lot of success between us both in getting new users to sign up for sites, new members to join communities, for people purchasing products, or even just to raise brand awareness.

The reason you really want to work with a design and digital agency, or brand and digital agency, is to take something to the next level. You have a vision in your mind, and generally, you have a marketing team, a product team, or a strategy team to help you bring this vision to life. But you need to align with an extension to your team that can really help you get there. So, what we do is we generally partner with marketing teams, product teams, user experience teams, or leadership teams to bring that vision to life and to think about how design can make an impact not just on the web and through digital, but also holistically across all these marketing touchpoints that exist in the client’s industry.

What cost factors should clients keep in mind when considering this tool?

I actually just spoke at a design and technology conference in LA called Silicon Beach Fest. This specific point came up. The more informed we are, the better off we are. I think what’s difficult about this space we’re in, for brand experiences or for web and mobile experiences, is that there’s such a gray area. We don’t often know what things do cost. But generally, when we’re working with marketing teams, product teams, and CEOs, they’ve been through the exercises before. So for those who haven’t, at the end of the day, we work on billable time. So we basically allocate a certain number of resources and hours to every relationship, project engagement, or partnerships that we have.

What you can be prepared for is anytime you’re aligning with a design or digital agency is to think about the long-term vision and the projects that are in front of you, and also what you think it’s going to take to get to that vision. Cost structures can range anywhere on the low end from $10,000 to $50,000, and upwards to six, seven figures depending on how far we want to go. Generally, for small marketing sites, we’re in the $10,000 to $50,000. For very large experiences, we could be $100,000 to $1 million and upwards. A lot of clients are partners, so we typically start with a project in mind. Maybe it’s a $50,000 to $100,000 project, and then we grow the partnership and we think about ways to grow their user base, their member base, and attract people to their services or their products. Ultimately, the goal is that we want to help them to boost their brand, their business, and their bottom line. Together we aim to do that.

What are the features or tools of the platform that have most impressed you?   

Squarespace has a lot of the out-of-the-box solutions that are available to clients that are looking to build a very clean, minimalistic, and connective experience. If we’re telling a visual story for a marketing site, or selling simple products, then it’s great. I think it serves its purpose well.

What’s really cool is that Squarespace is one dedicated solution. What that means is that you design, build, and manage your website all through that platform. So the website is hosted within Squarespace. There are built-in analytics tools and it has a very comprehensive optimization algorithm. But beyond that, working with us at RNO1, we take it to the next level.

We use what’s called the Squarespace Developer’s Platform, which allows us to take the simple templates that are available to most Squarespace users and highly customize those so they’re on par with the brand and they’re very meaningful and memorable in terms of their overall experience. What a regular Squarespace user might be able to do on their own, we can basically take much further. It’s almost like if you’re building your own house. You may be an efficient builder and understand carpentry and masonry, but you’re working with an architect to bring your vision to life and even a construction crew to figure out how you can shape that. So we’re really that architecture group and that construction crew. We think about the strategy, the design aspect, and ultimately the build-out of the site. And through the developer’s platform in Squarespace, we can really do that well.

The one thing to also note is that we’ve been working with Squarespace as a platform since 2009. So we’re approaching eight years working as an agency with the platform and we’ve seen some phenomenal results. One of our clients had a Squarespace site that was featured on Shark Tank. Another one has had high volume e-commerce transactions, and one of our clients was a startup that saw a lot of press and mention and got a lot of great traction on the Squarespace site we built as a custom solution.

Are there any areas of the software that could be added or improved upon?  

I think it’s a platform that’s growing and evolving. It’s been around since 2003. They’re 13 years old, in which for technology as a whole, is a pretty long period of time. They’ve been around since the beginning of how things have transpired in this space, especially in the world of content management systems. I think there’s always room for improvement. As a platform, I think the e-commerce component of Squarespace is growing. I think it definitely has some time left on its side to get where Shopify is, but it’s getting there. It’s definitely building. I believe Squarespace has a million paying customers right now, which is pretty decent considering they’re all paying. I think Squarespace is realizing that that paid user base is recognizing that they can only bend Squarespace so far, and once they hit those limitations they need to think about a more robust and scalable environment to bring their visions to life. At the end of the day, some things are not the right fit for Squarespace. Many of them are, but some are not. Again, if we’re focused on a marketing site or a product site that’s pretty simple and lean for telling a great visual story, it’s a perfect fit. Generally, we’re aligning with founders of startups, marketing teams, or product teams in the world of Squarespace to bring those visions to life. That’s where we see the best results.

Is there any way Squarespace makes the deployment process easier? Is there any way they could improve this process?

What happens in our process, and the way we have our workflow established is we’ll bring in a new client around a project. We’ll map out a plan and craft a structure that resembles where we want to take something in terms site experience in Squarespace. Once we’ve done that, we’ll approve a design direction. We’ll get that locked down, approved, and finalized. Then, we’ll start building out the site using essentially a staging website - a prototype of the final version. We’ll have the integrity of the site structure built like we would on any other platform and then it’s a really simple push to bring that to life. We provide admin privileges or owner privileges to our clients, and we can still stay on the site in the backend to make sure that we can easily manage and grow the experience. But in terms of deployment, I think everything is pretty streamlined. I think designing, building, and pushing the site live is a pretty streamlined process in Squarespace, much like you would find on any other platform. There isn’t really anything that I would call out that I think could be improved to be more efficient. I think it works really well and it’s pretty balanced at this point.

Can you speak to the support of Squarespace? In what ways do they excel at support offerings, and where could they improve?

They are trying to improve. I know they recently launched Squarespace Circle, which is a member’s owned community where if you’re involved in the Squarespace community and you’re one of the top agency designers or developers, you have the inside track as to what’s happening with Squarespace. And we do. Our design and development team both are a part of the Squarespace Circle community through RNO1. We try and contribute. We try and gain information as much as we can about new releases and new things happening. So we’re really in the know. We also subscribe to a Squarespace Slack channel, so by using Slack we’re able to see what’s happening in real time with Squarespace.

In terms of support, Squarespace does a really good job. There’s always room for improvement. There are always things we’re trying to figure out. If something is a notable bug, sometimes it takes a little longer to resolve, but that’s the realm of technology. Maybe there’s a problem with a focal point issue with an image, or maybe something doesn’t respond well to mobile. I think Squarespace does a good job acknowledging the problem and working with us to try and solve it, or at least flagging it knowing that it is being solved. Our design and development team has dealt with support representatives. They’ve been able to interact with them and have had pretty positive experiences. Again, I think as Squarespace Circle has introduced itself, there’s been a lot more information. We’re always checking the support pages. We’re subscribing to Slack and trying to get in on Slack channels that provide added information. So the culmination of all those things working together in harmony has been good so far.

 

Features

What should customers be thinking about when it comes to more advanced features? And how does Squarespace compare to its competitors in this area?

I think what’s really cool about Squarespace is their intuitiveness. The Squarespace team has done a phenomenal job of making it really intuitive and user-friendly for anybody, whether they’re a novice or experienced with the tech platform or content management system. For instance, there are some really cool things like a lot of drag and drop functionalities throughout Squarespace. There’s a responsive image loader that allows very different and scaled versions of images that are uploaded to proportionately adjust themselves to different screen sizes. So at the end of the day, what’s really cool for the novice user and the advanced user is this drag and drop functionality. They can play with responsive versions and loading detectors to get them to the right points that they need to be at. I think that as a built-in solution, there’s a lot that’s available in terms of content layout and other key features that help them. There’s even a CDN [content delivery network] included, where it reduces the times that images load by utilizing a lot of different servers.

When we take it to the next level, there are a lot of more things we do. We think about custom design solutions and how they work off of the platform as a whole. We think about data collection and about a really rich design and user experience, and how it can play off the platform. That’s what the developers’ toolkit and platform is for - to really elevate that experience. So what a regular user can do in Squarespace isn’t necessarily limited, but it’s not as on-brand, it’s not as design-centric, and probably not as impactful as working with somebody like RNO1 to bring that vision to life.

5.0
Overall Score
  • 5.0 Features
  • 5.0 Ease of Use
  • 5.0 Support
  • 5.0 Willing to Refer
    We’ve seen a lot of positive results from using the Squarespace platform. We’re a happy customer ourselves. We built a lot of our own internal sites in that platform, as it relates to marketing sites. So we practice what we preach.
 
Client Interview
Sep 28 2016

Squarespace Specialist for SMBs

5.0

Features: 
5.0
Ease of use: 
5.0
Support: 
5.0
Willing to refer: 
5.0
the reviewer
 
$0 - $50/mo. spend
 
IT Services
 
2-10 employees
 
New York City Metro Area
Co-founder, Faction Studio
Jason Curry
 
Verified
The Review
Recommendations: 

Squarespace is an all-in-one solution that comes with excellent support standard. The ability to inject code allows tinkerers and large brands to quickly spin up sites that are still "custom." The one deal breaker for some is that its e-commerce options do not support customer accounts so order tracking and returning customer settings are not available.

Background

Introduce your business and what you do there.

We design and develop mobile apps for iOS and Android. We also develop websites on Squarespace, Shopify, and WordPress, too. We don’t promote ourselves with doing too much WordPress but we do those as well. My wife and I own the company together. We started about two years ago. We have one other partner, Sean Fournier. He’s someone we have worked with for five or six years. He’s in Connecticut, and Kristy and I are in Brooklyn. We have one other full-time employee here in the city - a different Sean. We do some of the development and design ourselves and we work with contractors to do development as well. We had a bigger company. They’re on Clutch too now, but we sold it in 2013. We did the whole thing where we had tons of full-time salaried people in the office in New York. We didn’t want to go that route again. We’re trying to keep it lean and mean.

CHALLENGE

Can you describe briefly the typical situation that a person or company may be facing that would encourage them to use a website builder tool?

I would say for website builders, Squarespace in particular, it’s largely startups. But we have done some pretty big client stuff. We did some work for Justin Bieber. He did a site on Squarespace for his tour. We’ve done stuff for Anheuser-Busch as well. Uber approached us but we didn’t win that contract. We know they ended up doing some stuff on Squarespace, too. There’s a lot of appeal for these quick and easy website builders for all kinds of clients.

Solution

When looking at the market as a whole, what are some of the key differentiators for Squarespace among website builder platforms that customers should be aware of?

I think the key thing that’s most important or the biggest benefit is the overall design, the sensibility of the platform itself, and the usability of the backend. I think they have a superior user experience to other website builders. That just means I think it’s easier to use for someone who doesn’t have a lot of experience building a website.

Another perk is that it’s an all-in-one platform, so you can register your domain name there. You can set up Google Apps, too. You can set up and integrate a lot of third party systems like all your social media stuff easily. On the front end, I think a big benefit is also their design sensibility. The templates that they have look really good. Squarespace was one of the first platforms that all their templates were responsive. They work on all devices. I think some of the other website builders offer that too now, but you can tell they’re not as mature as Squarespace is because Squarespace has been doing it for so long.

I think the Squarespace sites do tend to look a lot better across all devices. There’s definitely a range in terms of quality of responsiveness. The platform is much less buggy. We have people that come to us that are on other website builder platforms that might want to tweak things or need us to help them with stuff. It sounds like the other platforms might be kind of wonky. I haven't encountered that with Squarespace in many, many years. They’ve been around since 2004. They worked out all the kinks a long time ago.

What type of client is an ideal candidate for Squarespace?

I would say startups. Most of the projects are pretty small. We do those more frequently. They’re never really big projects. They’re typically brochure sites. What we do a lot of is when we do develop apps for a startup, they often want to create a press site or a marketing site for that app. That, in addition to brochure sites. We have done some e-commerce projects on Squarespace but not that many. Usually, we’ll use Shopify for e-commerce sites.

Who should possibly avoid Squarespace?

There’s one major issue that comes up with Squarespace for e-commerce, and it’s that you can’t create user accounts. Squarespace is great if you’re going to sell a couple of one-off items that you don’t get repeat customers for. But if you want to have an online store where customers are going to be coming back and they want to have their credit card info stored or their shipping and billing address stored, then you would have to move to something like Shopify. Squarespace, as it is right now, doesn’t allow user accounts for your shoppers. I imagine they’re going to change that soon because a lot of people have an issue with that. Otherwise, we’ve found it very versatile. We’ve used it for all different types of clients. For the most part, it adapts to all kinds of needs.

What types of clients go to you or others for help with this website builder? How do they find/choose you?

As a Squarespace specialist, we have a listing on Squarespace’s website. That’s predominantly where people come from. We’ve been a Squarespace specialist for quite a while. We’re in New York. I know we come up for organic linkings if people look for Squarespace developers or whatnot, especially for local searches in New York.

What cost factors should clients keep in mind when considering this tool?

I think they’re all so cheap that I think it’s all negligible. We’re talking $8 a month.

Is there anything that the less savvy buyer wouldn’t be aware of?

I don’t think so. Anything they might not be aware of, Squarespace handles. They can do the options that handle everything that’s related to doing your website launch. Even if there is something a novice might not know about, it’s going to be addressable within Squarespace so they really have nothing to worry about.

What are the features or tools of the platform that have most impressed you?   

I like the editor itself - how to add content. It’s easy to use. It separates the style from the content. So there’s a style editor that’s separate inside there which is different than other website builder platforms. With Squarespace, it’s more difficult to screw something up if you don’t know what you’re doing. It lets you change fonts, font sizes, colors, and all kinds of things like that, but you do it in a different layer where you’re removed from the actual content itself.

Are there any areas of the software that could be added or improved upon?  

There’s not much since they’ve launched their latest version which is over a year old now. Any complaints I had were before that. The only thing I hear other people say is that about the user accounts in the e-commerce part.

What would you say this website builder is best known for?

The ease of use of being an all-in-one platform and the quality of their template designs and how well it works on all devices. Their customer service is a huge differentiator from the other website builders. Squarespace’s customer service is almost like Zappos. It’s absolutely ridiculously good and available 24 hours per day. It’s got to be the best customer service I’ve encountered besides Zappos. We have tried to work with other website builders lately and they just have really bad support. Not even decent, just really bad.

Is there any way Squarespace makes the deployment process easier? Is there any way they could improve this process?

There’s absolutely no way to improve it because it’s so easy. Say you already registered your domain name with a third party like Register.com or GoDaddy. They have all the APIs built into it. So if you need to do something with a third party system, they have it built right into their system where it just pops up a window and lets you log into your third party system. Then you put in your password, and then behind the scenes, Squarespace connects and does all the stuff you need to do. They were the first ones to do that. As far as deployment, they have it all covered better than any system I’ve ever seen.

Can you speak to the support of Squarespace? In what ways do they excel at support offerings, and where could they improve?

They have an online support system, so it goes through a ticketing system. You do get email notifications too when you get a response that way. It’s super quick because they have support teams here in New York, in Portland, and in Ireland. There are so many support people that things get answered super quickly. It’s not just dry support. People are really fighting to try to get you a real answer and to do some of the work for you if they can. It’s really great. I think they really try to get a resolution. With a lot of companies, if you try to get support, in my opinion, they’ll be quick to say that’s not our problem. Even if that is the case, when you talk to Squarespace, even if they know it’s the third party system, they’ll help you go through the process of doing what might have to be changed on the third party system instead of saying, just go talk to the third party provider.

Features

What should customers be thinking about when it comes to more advanced features? And how does Squarespace compare to its competitors in this area?

If you know how do to any CSS work yourself, you can inject code into your site. You can edit and add your own style to the style sheets and things like that if you know what you’re doing. If you want to take it a step further, they have developer mode which is quite a bit more advanced to where you could do all kinds of customizations. That is something you wouldn’t want to do unless you’re a working developer yourself. So they offer you quite a bit of range there of what you can do based on your skill level and how much you want to customize your website.

How do you think it compares in terms of SEO performance and options available to you?

There’s quite a few options there. They recently added some stuff in admin for you to be more hands-on with your SEO [search engine optimization]. I think they have a lot of that covered. They allow you to do some of the basic on-site SEO things that you need to do if you’re going to add keywords in your URL or title tags or things like that. They let you do all that.

5.0
Overall Score
  • 5.0 Features
    It allows you to do as little or as much as you’d like to do in the way of customizations. It provides a superior user experience to other website builder platforms.
  • 5.0 Ease of Use
    Ease of use is unrivaled. That’s a result of them being around for so long and listening to feedback from their customers. Their user experience is absolutely superb.
  • 5.0 Support
    Their support is second only to Zappos. They have one of the best support systems of any modern day company.
  • 5.0 Willing to Refer
    We refer them all the time.
 
Client Interview
Oct 19 2016

Muse Agency Review of Squarespace

5.0

Features: 
4.0
Ease of use: 
5.0
Support: 
5.0
Willing to refer: 
4.0
the reviewer
 
$0 - $50/mo. spend
 
Design
 
2-10 employees
 
Ukraine
Founder, The Muse Agency
Kate Pospelova
 
Verified
The Review
Recommendations: 

Squarespace is easy to setup and manage, so if you're looking for a basic site, Squarespace does the trick well. More advanced features may not be available unless you use another CMS like WordPress. Squarespace is not recommended for large e-commerce projects or stores that require a user's account.

Background

Introduce your business and what you do there.

Our company is a small web design studio. We also specialize in graphics design, motion design, branding and identity, and so on. We have around 5 to 10 people in our team and we’re growing. I’m the founder and web designer. We create websites mainly for startups, for fashion brands, and sometimes for e-commerce. When we speak about Squarespace, our main clients are startups or small companies.

We use Shopify and Bigcommerce for e-commerce projects. Sometimes we use WordPress for projects which require certain functionalities because Squarespace may lack this or that feature.

Solution

What type of client is an ideal candidate for Squarespace?

Squarespace is best for small and medium companies who want to start their business quickly and for those people who care about time because Squarespace CMS [content management system] is very user-friendly and very convenient for clients - even non-tech clients. You don’t need to have any technical skills to manage a website.

Who should possibly avoid Squarespace?

It’s not good for large e-commerce projects and for projects when a user’s account is necessary. For example, when a membership is required or something like that.

What factors should clients keep in mind when considering this tool?

I think that people that choose Squarespace like the price and they like the usability of the CMS. Also, they like design elements like scrolling effects, colors, and animations for instance. Multiple clients of mine work with Squarespace - no e-commerce clients, though.

Results

Is there any way Squarespace makes the deployment process easier? Is there any way they could improve this process?

Usually, our clients can choose one of the pre-built templates. We always start our work process with clients by having them choose preview templates. Then we make some changes in the editor panel - change the color, fonts, change the URL for each page, upload the user content, etc. Only after this standard basic process will we propose changes of our own.

Can you speak to the support of Squarespace? In what ways do they excel at support offerings, and where could they improve?

We’ve used support sometimes but not really often. I can say that they provide thorough answers. Their answers are helpful. That all said I can’t see how they communicate with end clients. We are always happy with their partner support but I’m less familiar with their customer support.

What should customers be thinking about when it comes to more advanced features? And how does Squarespace compare to its competitors in this area?

We like that we can build templates from scratch and develop upon them but we would recommend adding more features and improving e-commerce.

What about hosting and SEO? Are there ways to improve there?

Sometimes hosting is slow.

5.0
Overall Score
  • 4.0 Features
    4 instead of 5 because of e-commerce mainly.
  • 5.0 Ease of Use
    I'm totally happy with the ease of use.
  • 5.0 Support
    All our questions have been resolved.
  • 4.0 Willing to Refer
    Because some e-commerce clients need a more powerful tool.
 
Client Interview
Mar 08 2017

Better than Weebly for Writers

4.0

Features: 
5.0
Ease of use: 
4.0
Support: 
5.0
Willing to refer: 
5.0
the reviewer
 
$0 - $50/mo. spend
 
Publishing
 
Freelancer
 
Washington, DC
Freelance Writer and Book Critic
 
Verified
The Review
Recommendations: 

A freelance writer created an online portfolio on Squarespace after being dissatisfied with their previous Weebly website. They like that Squarespace allows users to run various template previous at once and see the difference between those layouts, but there is a learning curve to get started. 

Background

Introduce your business and what you do there.

I’m a freelance writer and book critic. I mostly do writing related to literature but I’m doing a lot of pitching. I write about books, culture, and some international politics.

What challenge were you trying to address by using Squarespace?

I was really unhappy with my Weebly site. I have a friend that uses Squarespace and I really liked her site. The site has really impressed me.

Solution

How do you use Squarespace?

I didn’t pull any of my content from my old site. I put that in manually but I did play around a lot with the templates and used the previews to decide where to put what on the site.

Are you using the analytics from Squarespace?

I haven’t had access to that yet because the site hasn’t gone live. From what I’ve heard, it’s similar and possibly better than Weebly.

What are the benefits of Squarespace over Weebly?

I’m way happier with how it looks. This will be a better representation of the writing I do and more of a match with how my career has progressed than my site on Weebly. I want it to be a site that really reflects me and my career, which I didn’t have with Weebly.

Features

Were there any software features/tools that you were really impressed by?

I like the fact that you can have multiple template previews running at the same time. That allowed me to compare the templates. 

There aren’t a lot of templates that are built for writers. A lot of them are image driven and I’m not a photographer. I still like the way the image-driven sites look but they’re set up to showcase photography and not writing. I think that will change with time. I didn’t feel the same about Weebly when I first set my site up because it was more of a traditional blog. I noticed that Weebly has templates now that cater more to photography, so I feel like it’s something that’s happening across the board.

Looking back, are there any areas of the software that you feel could be added or improved upon?

Squarespace is intuitive, but it’s intuitive in ways where I can’t get a handle on what’s going to happen automatically versus what I have to do. I’m having problems as I’m building the pages because I get turned around a little bit. The preloaded template is pretty strict and I finally figured out that I have to create new pages if I want to change features on them. There’s a learning curve I wasn’t expecting but it’s not severe enough to turn me away.

Have you had to interact with the platform’s support team or reference their support resources?

I used the Help FAQ to figure out what I was doing. It was helpful and answered my questions.

4.0
Overall Score
  • 5.0 Features
  • 4.0 Ease of Use
    It’s easy but not as easy as Weebly.
  • 5.0 Support
  • 5.0 Willing to Refer
 
Online Review
Apr 11 2017

Squarespace for Simplicity

5.0

Features: 
4.5
Ease of use: 
4.5
Support: 
5.0
Willing to refer: 
5.0
the reviewer
 
Web Design
 
11- 50 Employees
 
Radnor, Pennsylvania
CEO, Curotec
Brian Dianis
 
Verified
The Review
Recommendations: 

Squarespace is a private company that has built their own CMS, and they maintain their own code. It is best for small businesses or personal users with limited budgets and little need for customization. Clients who have very simple content management needs should use Squarespace.

Full Review

5.0
Overall Score
  • 4.5 Features
    Squarespace is pretty simple for an admin to use, and it has a lot of basic, intuitive functionality built into it, but developers tend to get frustrated because you can’t see the code, everything’s hidden behind a GUI. It’s not very good when you’re tryi
  • 4.5 Ease of Use
    It is intuitive and well thought out.
  • 5.0 Support
  • 5.0 Willing to Refer
    I’m likely to recommend it to someone with a low budget and simple needs.
 
Survey Response
Nov 16 2016

Easy so I Can Focus on Business

5.0

Features: 
4.5
Ease of use: 
5.0
Support: 
4.5
Willing to refer: 
5.0
the reviewer
 
$0 - $50/mo. spend
 
Consumer Products
 
Hermitage, Pennsylvania
Owner
 
Verified
The Review

Recommendations:

I would highly recommend them for anyone who is trying to run their personal small business. They enable the customer to have the freedom and flexibility needed to produce great results.

Experience:

I chose Squarespace because I'm not a web developer by trade so I wanted to work with a site that was easy to use and would allow me to not only learn and build my site, but provide insight, help, and valuable tools without requiring additional costs. I use the content management, form builder, gallery, and blog. So far I have been very pleased with Squarespace. My site has a high up time and is easily fixed in the event that there is an outage. I've received personalized help and guides based on my business and personal requirements.

Pros:

Ease of use. This site is so user friendly that someone like me can pick it up without having any web dev experience.

Cons:

I don't have any major complaints, the only thing I would say they could improve upon would bhe their premium content prices.

 
Survey Response
Nov 16 2016

Great for Photography Business

4.5

Features: 
5.0
Ease of use: 
4.5
Support: 
5.0
Willing to refer: 
5.0
the reviewer
 
$0 - $50/mo. spend
 
Arts, Entertainment & Music
 
New York, New York
Associate
 
Verified
The Review

Recommendations:

Give it a shot and see how this platform could bring your business to the next level.

Experience:

I originally searched the internet with hopes of finding an easy-to-use platform for my photography business. After testing out several other platforms, I ended up enjoying the simplicity and look of my platform on Squarespace. Everything from adding content and setting up my account went with ease and I was able to e-mail the company with questions about setting up my .com account through them. All in all, the only real issues I had were setting up a previously owned address with them but after I e-mailed them it was fixed quickly. I started out with the create-a-site feature to build a site for my portfolio and photography business. Overall my site gains a lot of traction from posting through my social media platforms and I am able to provide a professional appearance to future clients that shows I mean business. They can navigate my site and contact me in order to schedule shoots or buy prints.

Pros:

The ease of use to get started really caught my eye. I was up and ready to launch quickly after customizing my site some.

Cons:

I think that more customization could be beneficial but not necessarily needed. Other than that the site performs well.

 
Survey Response
Nov 16 2016

Great for Designers

4.0

Features: 
4.0
Ease of use: 
4.0
Support: 
3.0
Willing to refer: 
4.5
the reviewer
 
$0 - $50/mo. spend
 
Arts, Entertainment & Music
 
Cranston, Rhode Island
Associate
 
Verified
The Review

Recommendations:

Try it out. They have a free 2 week trial. And with some digging around, the videos, and the forum, you will be able to figure out more than you think.

Experience:

As a designer myself, I chose Squarespace because I found that my own design sensibilities would get in the way of my ability to build my site. I would get hung up on the design of my site, when all I really needed was something simple and elegant that worked nicely and allowed my work to be the star. That being said, Squarespace was affordable, easy to use, and comes with beautiful templates that are highly customizable. The templates are easy to use, and for the most part responsive, which is a huge plus. I would say one of the only problems I have with Squarespace is the help section, and section where you can look and ask others questions and get answers. It is sometimes confusing or hard to know if you are getting answers on the right template or not, as different templates require different code injection.

For my personal site its pretty basic. I just use photos and text, with a link to download my resume and visit my highlighted social media. I also have a contact form that potential clients can use to easily contact me. I also use Squarespace when designing and doing websites for clients. I have built a wedding website for a friend on Squarespace in which I used the feature that linked up the guestbook to a Google Drive spreadsheet that kept track of people's well wishes for the couple. I also used it to create a website for a local artist. That site utilized the MailChimp feature so she could keep in touch with buyers, but also had a contact form and shop. Squarespace has performed perfectly for me. As a designer, it has easily opened up the ability for me to offer simple website solutions to clients that I normally would not be able to do. The best part is handing certain controls over to a client while holding back some so they can't fully break their own site. Clients can edit and add content, but not touch any major design elements.

Pros:

Well, I have listed pros in my previous answer, so I will summarize here. Pros are: ease of use, client-only portal control, price, and design.

Cons:

Like I said I wish the help section was more clearly divided by template, so you can go to your template and find the answers that directly relate to the type of site you are working on.

 
Survey Response
Dec 01 2016

Performs Perfectly

4.5

Features: 
4.5
Ease of use: 
5.0
Support: 
4.0
Willing to refer: 
4.5
the reviewer
 
Free version
 
Information Technology
 
Greensboro, North Carolina
Manager
 
Verified
The Review

Recommendations:

Just that they should try it. It's easy to learn and works quite well.

Experience:

I started working with Squarespace because it seemed to be highly recommended online for beginners. I mostly use the website builder. It has performed perfectly well. I haven't had any issues whatsoever.

Pros:

That it's simple and easy to use. Because I'm a beginner at designing websites this is good for me.

Cons:

Not really a con, but extra features are always nice to have.