Top BPO Companies in the United States
The United States is home to one of the world's most developed business process outsourcing markets, with providers specializing in everything from call center operations and customer service to payroll, claims processing, and data entry. Companies of every size rely on U.S.-based BPO firms to reduce operating costs, handle peak-volume work, and bring specialized expertise without expanding internal headcount.
Clutch connects you with vetted U.S. outsourcing companies through verified client reviews, service breakdowns, and real pricing data — so you can compare providers that fit your scope and budget. Use the filters below to narrow by service area, industry, and project size. Explore by subcategory or location: back office outsourcing companies in the U.S. and BPO providers in New York.
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Featured
What are Featured Providers?
$50,000+Undisclosed1,000 - 9,999Serves United StatesServices provided
See all 6 projectsROI CX Solutions is a customer support management company that excels in enhancing customer satisfaction and streamlining support processes. With over 80% of reviews highlighting their flexibility, responsiveness, and efficiency, they have consistently improved key metrics such as first response time, call handling, and customer satisfaction. Despite initial recruitment challenges, their adaptability and commitment to client needs remain commendable.
$1,000+< $25 / hr1,000 - 9,999Serves United StatesServices provided
See all 28 projectsHugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.
$100,000+Undisclosed10,000+Serves United StatesServices provided
See all 12 projectsTDCX is a prominent business process outsourcing (BPO) company that specializes in providing global quality evaluations, customer support, and scalable operations solutions across various sectors such as hospitality, social media, fintech, and e-commerce. Clients frequently praise TDCX for their agility, reliability, and exceptional communication skills, with a focus on collaborative and innovative problem-solving approaches. Approximately 95% of feedback highlights their ability to consistently exceed expectations and deliver high-quality service, with numerous clients noting their impressive capacity for scaling operations without compromising quality. Some areas for improvement mentioned include exploring more competitive costing and flexible remote work options. Overall, TDCX maintains a strong reputation as a reliable and effective partner in enhancing customer experience and operational efficiency.
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$10,000+$150 - $199 / hr50 - 249Jamaica,, NY
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See all 2 projectsBranxify is a web development company known for creating e-commerce websites with a focus on design, development, payment processing, and shipping integration. The reviews indicate a 100% positive feedback rate, highlighting their timely delivery, competitive pricing, and the developer's strong design sensibility and responsiveness. Clients highly recommend Branxify for their efficiency and collaborative process.
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$1,000+< $25 / hr250 - 999Greenwood Village, CO
Services provided
PRG, a Back Office Outsourcing company, is headquartered in Greenwood Village, Colorado. Their services include Back Office Outsourcing and Call Center Services.
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$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Services provided
Administrative Resource Options is a call center service. They are headquartered in Chicago, Illinois. Their team focuses on Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed250 - 999Amory, MS
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SSR TECHVISION, a Back Office Outsourcing company, was launched in 2015. Headquartered in Amory, Mississippi, the team focuses on Back Office Outsourcing and Customer Service Outsourcing.
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UndisclosedUndisclosed1,000 - 9,999Tampa, FL
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Imagenet LLC is a Back Office Outsourcing company. The team specializes in Back Office Outsourcing and Customer Service Outsourcing and is located in Tampa, Florida and Lake Forest, California.
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UndisclosedUndisclosed250 - 999Charleston, SC
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Aventus is a call center service. Established in 2014, the firm provides Call Center Services and Back Office Outsourcing.
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$1,000+Undisclosed250 - 999Los Angeles, CA
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Telephone answering service One Contact Center offers Call Center Services and Back Office Outsourcing. They are located in Los Angeles, California and Pasig, Philippines.
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UndisclosedUndisclosed1,000 - 9,999Woburn, MA
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ScribeEMR, Inc. Is a phone answering service. They specialize in Call Center Services and Back Office Outsourcing and were launched in 2016.
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$5,000+< $25 / hr250 - 999Miami Beach, FL
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See all 1 projectsAt Atidiv, we help businesses scale smarter with our data-driven outsourcing solutions. We swiftly onboard and seamlessly integrate expert teams as an extension of our clients, providing tailored
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UndisclosedUndisclosed50 - 249Alpharetta, GA
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See all 1 projectsCapital Recovery Corporation is a collections management company specializing in recovering outstanding accounts. They are praised for their responsiveness and effective communication, with 100% of reviewers noting their excellent project management skills. Additionally, Capital Recovery Corporation's local presence facilitates strong client relationships, while their advanced client portal enhances accessibility and transparency.
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$1,000+$200 - $300 / hr2 - 9Dallas, TX
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See all 3 projectsMaxamy is a marketing consultancy known for its expertise in public relations, SEO, and lead generation. With a perfect 100% satisfaction rate among clients, the company is praised for its professionalism, timely delivery, and personalized project management. Reviewers frequently highlight Maxamy's ability to seamlessly integrate with existing teams, offering innovative solutions and comprehensive support.
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UndisclosedUndisclosed250 - 999Austin, TX
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Launched in 2000, mindStart Solutions is a midsize call center company. Their team offers Call Center Services and Customer Service Outsourcing.
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$1,000+Undisclosed250 - 999Bethpage, NY
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Founded in 2007, Global Dispatch Management is a Customer Service Outsourcing company. The team offers Customer Service Outsourcing and Call Center Services.
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$25,000+< $25 / hr50 - 249Round Rock, TX
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MHRCM is a call center service and Back Office Outsourcing company. Established in 2018, the team specializes in Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed1,000 - 9,999Portland, OR
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ServiceForge, a phone answering service and Customer Service Outsourcing company, was founded in 2023. They offers Call Center Services and Customer Service Outsourcing.
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$25,000+< $25 / hr10,000+Princeton, NJ
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Back Office Outsourcing company Insurance BackOffice Pro offers Back Office Outsourcing and Accounting. They are located in Princeton, New Jersey.
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$1,000+$25 - $49 / hr1,000 - 9,999McKinney, TX
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Headquartered in McKinney, Texas, Eminence RCM is a large Customer Service Outsourcing company. The team offers Customer Service Outsourcing and Back Office Outsourcing.
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$25,000+$25 - $49 / hr250 - 999Edison, NJ
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Located in Edison, New Jersey, Isolve RCM is a midsize Back Office Outsourcing company. The team specializes in Back Office Outsourcing and Customer Service Outsourcing.
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$10,000+$50 - $99 / hr50 - 249Great Neck Plaza, NY
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See all 1 projectsSapientPro NYC is a web development company praised for its capability in developing and launching web-based applications. Reviews highlight their responsive communication, with 100% of feedback noting timely responses and project delivery. Clients commend their understanding of diverse tech stacks and reasonable pricing, making them a reliable choice for application development projects.
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$1,000+< $25 / hr2 - 9Castle Rock, CO
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See all 7 projectsBDR.ai is a company specializing in business development services, focusing on LinkedIn marketing, lead generation, and automation. Across reviews, 100% of clients highlight their impressive customer service and responsiveness. Many commend BDR.ai for aligning with company values and offering good value for cost. Clients frequently describe BDR.ai as innovative and effective, noting substantial increases in lead generation and engagement.
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$1,000+Undisclosed10 - 49Dallas, TX
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See all 3 projectsBookkeeperLive is a comprehensive financial services company specializing in accounts payable, bookkeeping, tax preparation, and business consulting. Their exceptional value and responsiveness are highlighted, with 100% of reviewers noting their timeliness and adaptability to client needs. Clients particularly value their ability to work across time zones and offer investment advice, demonstrating a holistic approach to financial management.
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$5,000+$150 - $199 / hr50 - 249Tampa, FL
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See all 6 projectsHSP Group is a global entity management firm that excels in providing comprehensive services including payroll, HR consultancy, and international financial operations. The reviews reflect a 100% satisfaction rate, highlighting their responsiveness, timely project completion, and extensive global support. Clients appreciate the team's expertise and communication, though costs and time zone differences were noted as minor issues.
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$1,000+< $25 / hr10,000+Gardena, CA
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Established in 1966, transcosmos is a Customer Service Outsourcing company. Their team provides Customer Service Outsourcing and Call Center Services.
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UndisclosedUndisclosed250 - 999Chula Vista, CA
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Connempathy, a telephone answering service and Customer Service Outsourcing company, was founded in 2010. The firm specializes in Call Center Services and Customer Service Outsourcing, and is
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$1,000+< $25 / hr250 - 999Dover, DE
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Velan Healthcare Services is an answering service company. They offer Call Center Services and Back Office Outsourcing and are headquartered in Dover, Delaware.
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$1,000+Undisclosed250 - 999Columbus, OH
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PrimeSync offers services such as accounts receivable management, tenant communications, and support for Spanish-speaking clients. Overall, the reviews highlight PrimeSync's high quality of work, effective project management, and convenience of remote workers, leading to increased collections and alleviated workloads for clients. The company's ability to meet expectations and deadlines is also consistently praised.
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$10,000+$25 - $49 / hr50 - 249Weston, FL
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Infoperformance is a call center company and Customer Service Outsourcing company. The Weston, Florida-based company specializes in Call Center Services and Customer Service Outsourcing.
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$5,000+$50 - $99 / hr50 - 249Montvale, NJ
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Millennium Medical Billing is a call center service. They are located in Montvale, New Jersey and have midsize team of experts. Their services include Call Center Services and Back Office
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UndisclosedUndisclosed250 - 999Houston, TX
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Care VMA Health is a midsize Houston, Texas-based Back Office Outsourcing and Customer Service Outsourcing company. The team specializes in Back Office Outsourcing and Customer Service Outsourcing.
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UndisclosedUndisclosed1,000 - 9,999San Diego, CA
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DME Service Solutions is a large call center. Founded in 2021, the team offers Call Center Services and Back Office Outsourcing.
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$5,000+$25 - $49 / hr50 - 249Las Vegas, NV
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Turtle Peak LLC is a call center service and Sales Outsourcing company in Las Vegas, Nevada. Established in 2015, the team focuses on Call Center Services and Sales Outsourcing.
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$10,000+$25 - $49 / hr1,000 - 9,999Woburn, MA
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CodeEMR is a Back Office Outsourcing company. Based in Woburn, Massachusetts, the company was established in 2016. Their services include Back Office Outsourcing and Call Center Services.
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$1,000+< $25 / hr250 - 999Blaine, MN
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Headquartered in Blaine, Minnesota, Savvital Virtual Professionals is a Back Office Outsourcing company. Founded in 2021, the team provides Back Office Outsourcing and Call Center Services.
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$5,000+$150 - $199 / hr10 - 49New Brighton, MN
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See all 3 projectsAspireSix is a marketing agency specializing in lead generation, branding, and digital marketing strategies, including SEO and PPC. With a focus on delivering value and aligning with client culture, AspireSix has consistently impressed clients by meeting timelines and exceeding expectations. Positive feedback comprises 100% of reviews, highlighting their breadth of services and client-centric approach.
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UndisclosedUndisclosed10 - 49Sparta, MI
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See all 1 projectsKinetix, LLC is an IT support company recognized for its responsive service and efficient project management. Praised for minimizing downtime and offering good value for cost, 100% of reviewers appreciated their responsiveness and dedication to client satisfaction, with no areas for improvement noted.
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$10,000+$150 - $199 / hr10 - 49Cincinnati, OH
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See all 1 projectsAMBI is a strategic consultancy firm known for its exceptional trade organization strategies. They consistently deliver outstanding results, as evidenced by their 100% positive feedback. Reviewers frequently commend their energetic team and seamless project management, with no areas for improvement noted.
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$1,000+$100 - $149 / hr10 - 49Royersford, PA
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See all 4 projectsKPInterface, Inc. is a managed IT services company offering comprehensive network security, hardware/software support, and IT consulting. Reviews reflect a 100% positive experience, highlighting KPInterface's exceptional project management, responsiveness, and proactive approach. Notably, 75% of clients commend their high ratings and good value for cost, while 50% emphasize their alignment with company values and culture fit.
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UndisclosedUndisclosed10 - 49Allen, TX
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See all 1 projectsRannsolve Inc is a digital marketing and web development company, offering services such as SEO, website development, and management. The overall feedback is overwhelmingly positive, highlighting timely delivery and excellent communication, with 100% of reviewers impressed by their 24/7 availability and none suggesting areas for improvement.
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Undisclosed$50 - $99 / hr2 - 9Wayne, NJ
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See all 7 projectsTechDrive Support Inc is an IT services company specializing in optimizing IT infrastructure, enhancing system security, and providing 24/7 technical support. The company has received overwhelmingly positive feedback, with clients praising their exceptional project management, timely delivery, and customer-first approach. Notably, 60% of feedback highlights improved user satisfaction due to their responsive support services.
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UndisclosedUndisclosed250 - 999New York, NY
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Established in 2011, Lexvia Inc. Is a midsize Back Office Outsourcing company. Their services include Back Office Outsourcing and Customer Service Outsourcing.
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UndisclosedUndisclosed250 - 999Defiance, OH
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Customer Service Outsourcing company Mammoth Tech was founded in 1964. The agency offers Customer Service Outsourcing and Back Office Outsourcing.
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UndisclosedUndisclosed1,000 - 9,999East Windsor, NJ
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Back Office Outsourcing company QWay Healthcare was established in 2010. The team focuses on Back Office Outsourcing and Call Center Services.
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$1,000+< $25 / hr50 - 249San Jose, CA
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See all 1 projectsRPM BPO delivers services focused on booking meetings, lead intake, and closing deals, particularly enhancing inbound lead conversions. Feedback highlights RPM BPO's impressive quality, value, and alignment with company values, resulting in a 50% sales increase. Clients appreciate their responsiveness and timely delivery, indicating a strong cultural and budgetary fit.
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$5,000+$25 - $49 / hr50 - 249Austin, TX
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Med Revolve Billing is a Customer Service Outsourcing company launched in 2022. Their services include Customer Service Outsourcing and Call Center Services.
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$1,000+< $25 / hr50 - 249Princeton, NJ
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MD Revenue Group is a midsize Back Office Outsourcing and Customer Service Outsourcing company. Established in 2011, the team focuses on Back Office Outsourcing and Customer Service Outsourcing.
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$10,000+$300+ / hr250 - 999Brooklyn, NY
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Answering service JIM RECOVERY TEAM focuses on Call Center Services and Document Digitization & Management. They were established in 2018.
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UndisclosedUndisclosed50 - 249Miami, FL
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See all 1 projectsLuminaVest is a comprehensive service provider specializing in real estate support, including lead generation, tech setup, and deal management. Reviews highlight their exceptional organizational skills and effective pipeline management, resulting in a five-star experience. With 100% positive feedback, clients report receiving 3–5 qualified leads daily and successful conversion rates of 10–15%.
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$1,000+Undisclosed2 - 9Memphis, TN
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See all 2 projectsKing Creative Co. is a multifaceted agency specializing in SEO marketing, WordPress website development, and branding strategies. Reviews indicate 100% positive feedback, highlighting their thoroughness, authenticity, and effective communication. Clients appreciate their attention to detail and strategic insights, with significant improvements in web presence and clarity in branding, as demonstrated by a 12% increase in website traffic and streamlined messaging frameworks.
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$1,000+< $25 / hr50 - 249Richmond, TX
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See all 4 projectsOutsource IT Projects is a multifaceted digital agency specializing in branding, SEO, web development, and social media marketing. With a 100% positive feedback rate, clients commend their creativity and effective communication, noting their ability to align with company values and consistently deliver projects on time. Approximately 50% of reviewers highlighted their cost-effectiveness and alignment with client budgets.
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$5,000+$100 - $149 / hr10 - 49Boston, MA
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See all 1 projectsStratusPointIT operates as a comprehensive IT service provider, offering solutions from procurement and network engineering to 24/7 help desk support and network security. Reviews indicate a high level of satisfaction, with 100% positive feedback highlighting their proactive approach, technical expertise, and effective communication. However, some clients noted initial mismatches in help desk personnel, which were resolved effectively.
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List of the Top 15 United States BPO Services
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$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
35.3/40.018.6/20 Reviews10/10 Clients & Experience6.7/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+$25 - $49 / hr250 - 999San Francisco, CA
Ability to deliver
34.8/40.019.4/20 Reviews10/10 Clients & Experience5.5/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
33.6/40.019.2/20 Reviews10/10 Clients & Experience4.5/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr50 - 249Berkeley, CA
Ability to deliver
32.9/40.017.2/20 Reviews9.2/10 Clients & Experience6.5/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr250 - 999Afton, WY
Ability to deliver
32.4/40.019/20 Reviews7.1/10 Clients & Experience6.2/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
32.3/40.016.8/20 Reviews10/10 Clients & Experience5.5/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
31.3/40.017.4/20 Reviews8.7/10 Clients & Experience5.2/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
31/40.020/20 Reviews4.6/10 Clients & Experience6.4/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
Undisclosed< $25 / hr250 - 999West Hollywood, CA
Ability to deliver
30.8/40.017/20 Reviews9/10 Clients & Experience4.9/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+< $25 / hr50 - 249Chicago, IL
Ability to deliver
30.6/40.017/20 Reviews9.5/10 Clients & Experience4.1/10 Market PresenceService focus
100% Back Office Outsourcing -
$25,000+Undisclosed1,000 - 9,999Ogden, UT
Ability to deliver
30.2/40.016.2/20 Reviews9.7/10 Clients & Experience4.4/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
30.2/40.016/20 Reviews10/10 Clients & Experience4.2/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
30.1/40.016.6/20 Reviews9.4/10 Clients & Experience4.1/10 Market PresenceService focus
70% Back Office Outsourcing30% Other -
$5,000+< $25 / hr250 - 999Miami Beach, FL
Ability to deliver
30/40.016/20 Reviews9.6/10 Clients & Experience4.4/10 Market PresenceService focus
100% Back Office Outsourcing -
UndisclosedUndisclosed250 - 999Tampa, FL
Ability to deliver
29.8/40.013.6/20 Reviews9.4/10 Clients & Experience6.9/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
29.8/40.016.8/20 Reviews10/10 Clients & Experience3/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
29.1/40.016/20 Reviews9.2/10 Clients & Experience3.9/10 Market PresenceService focus
100% Back Office Outsourcing -
$50,000+< $25 / hr1,000 - 9,999Duluth, GA
Ability to deliver
28.9/40.016.2/20 Reviews8.7/10 Clients & Experience4/10 Market PresenceService focus
50% Back Office Outsourcing50% Other -
$1,000+$100 - $149 / hr250 - 999St. Louis, MO
Ability to deliver
33.7/40.018.6/20 Reviews10/10 Clients & Experience5.1/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$10,000+< $25 / hr250 - 999Overland Park, KS
Ability to deliver
30.3/40.017.4/20 Reviews8.2/10 Clients & Experience4.7/10 Market PresenceService focus
60% Back Office Outsourcing40% Other -
$5,000+Undisclosed50 - 249Laguna Beach, CA
Ability to deliver
34.2/40.020/20 Reviews10/10 Clients & Experience4.2/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
UndisclosedUndisclosed1,000 - 9,999Garden City, NY
Ability to deliver
28.2/40.014/20 Reviews10/10 Clients & Experience4.2/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr50 - 249Denver, CO
Ability to deliver
36/40.020/20 Reviews10/10 Clients & Experience6/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+$25 - $49 / hr10 - 49Norristown, PA
Ability to deliver
31.2/40.018.8/20 Reviews8.6/10 Clients & Experience3.9/10 Market PresenceService focus
100% Back Office Outsourcing -
UndisclosedUndisclosed1,000 - 9,999Sacramento, CA
Ability to deliver
27.6/40.020/20 Reviews3.3/10 Clients & Experience4.4/10 Market PresenceService focus
85% Back Office Outsourcing15% Other -
$1,000+< $25 / hr50 - 249Scottsdale, AZ
Ability to deliver
29.5/40.015.6/20 Reviews9.7/10 Clients & Experience4.3/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$25,000+Undisclosed250 - 999Orem, UT
Ability to deliver
27.3/40.016.2/20 Reviews6.4/10 Clients & Experience4.7/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+Undisclosed250 - 999Austin, TX
Ability to deliver
31.8/40.017.4/20 Reviews8.4/10 Clients & Experience5.9/10 Market PresenceService focus
50% Back Office Outsourcing50% Other -
$1,000+< $25 / hr250 - 999Newport Beach, CA
Ability to deliver
31.7/40.019.4/20 Reviews8.1/10 Clients & Experience4.2/10 Market PresenceService focus
85% Back Office Outsourcing15% Other -
$50,000+Undisclosed1,000 - 9,999Margate, FL
Ability to deliver
26.8/40.014.6/20 Reviews6.9/10 Clients & Experience5.3/10 Market PresenceService focus
85% Back Office Outsourcing15% Other
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U.S. BPO FAQs
A U.S.-based BPO company manages specific business functions on behalf of another organization — handling work that's essential but outside a company's core focus. Common services include customer support and call center operations, back-office processing, data entry and document management, and healthcare claims processing. The scope can be narrow, like a single function, such as invoicing, or broad, like an entire department operating under your brand.
Working with a U.S.-based BPO firm offers practical advantages over offshore alternatives — the same time zone, the same language, and often the same regulatory environment. For healthcare and financial services companies, U.S.-based providers are more likely to hold relevant compliance certifications — HIPAA, SOC 2, PCI-DSS — already.
For customer-facing work, many businesses find that American consumers prefer domestic support. That said, U.S. BPO rates run higher than offshore options, so the trade-off is typically quality and compliance over pure cost savings. Many U.S.-based BPOs also blend onshore account management with offshore or nearshore delivery, so it's worth asking explicitly about the delivery model.
BPO pricing varies widely thanks to factors like service type, volume, and contract structure. According to Clutch pricing data, agent-based work (customer support, call center) typically runs $25 – $75 per hour. Meanwhile, dedicated-team and full back-office contracts range from $5,000 to well over $50,000 per month.
Services priced by transaction volume — data processing, payroll runs — will look different again. Ask for itemized breakdowns from any provider you're seriously evaluating; opaque or all-in pricing with no line items is a common red flag.
Start with the specific function you're outsourcing, not a generic "BPO" search — the right firm for call center work looks very different from the right firm for healthcare claims processing. It’s essential to carefully evaluate key factors like industry experience, compliance credentials relevant to your business, technology stack, and transition support.
Then, browse through Clutch to assess overall star ratings of reviews that describe how providers handled errors and communication under pressure. Maximize the directories and filters available to streamline your search for the ideal partner.
- SLA guarantees without explanation of how they're measured or enforced.
- Contracts that make it difficult to scale down or exit.
- Providers who can't describe their quality assurance process clearly.
- Pricing that seems unusually low for the stated scope.
It’s worth noting that cut-rate BPO often means high agent turnover and inconsistent output quality. Also ask whether the firm's "U.S.-based" footprint means all agents are onshore, or whether management is in the U.S. but delivery is offshore without disclosure.