Top BPO Companies in the United States
The United States is home to one of the world's most developed business process outsourcing markets, with providers specializing in everything from call center operations and customer service to payroll, claims processing, and data entry. Companies of every size rely on U.S.-based BPO firms to reduce operating costs, handle peak-volume work, and bring specialized expertise without expanding internal headcount.
Clutch connects you with vetted U.S. outsourcing companies through verified client reviews, service breakdowns, and real pricing data — so you can compare providers that fit your scope and budget. Use the filters below to narrow by service area, industry, and project size. Explore by subcategory or location: back office outsourcing companies in the U.S. and BPO providers in New York.
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Featured
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$1,000+Undisclosed250 - 999Serves United StatesServices provided
See all 68 projectsTop Customer Service is a multifaceted customer support and call-handling company renowned for its professionalism and tailored solutions. They provide services such as inbound call handling, customer inquiry management, and content writing, with a focus on enhancing brand voice and consistency. Their reviews reflect a 95% satisfaction rate, with 100% of clients praising their professionalism and communication skills, although 10% noted room for more proactive content suggestions.
$1,000+< $25 / hr1,000 - 9,999Serves United StatesServices provided
See all 28 projectsHugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.
$100,000+Undisclosed10,000+Serves United StatesServices provided
See all 12 projectsTDCX is a prominent business process outsourcing (BPO) company that specializes in providing global quality evaluations, customer support, and scalable operations solutions across various sectors such as hospitality, social media, fintech, and e-commerce. Clients frequently praise TDCX for their agility, reliability, and exceptional communication skills, with a focus on collaborative and innovative problem-solving approaches. Approximately 95% of feedback highlights their ability to consistently exceed expectations and deliver high-quality service, with numerous clients noting their impressive capacity for scaling operations without compromising quality. Some areas for improvement mentioned include exploring more competitive costing and flexible remote work options. Overall, TDCX maintains a strong reputation as a reliable and effective partner in enhancing customer experience and operational efficiency.
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Undisclosed< $25 / hr2 - 9Redding, CA
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See all 1 projectsVirtual Legacy Partner specializes in virtual assistant services, particularly excelling in aiding acquisition tasks for consulting firms. Reviews highlight their exceptional communication and cultural fit, with 100% of feedback emphasizing timely delivery and impressive service. Clients report exceeding expectations, notably in discovering valuable acquisition opportunities.
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UndisclosedUndisclosed1,000 - 9,999Aubrey, TX
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The Functionary is an IT staff augmentation company. Headquartered in Aubrey, Texas, the firm was launched in 2017. Their services include IT staff augmentation and Call Center Services.
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$1,000+< $25 / hr50 - 249Rolling Hills Estates, CA
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See all 1 projectsKIN Logistic Solutions is a company specializing in streamlining administrative operations and improving financial accuracy for businesses. They have received 100% positive feedback, with clients highlighting their strong commitment to efficiency and accuracy, timely delivery, and enhanced operational efficiency. Reviewers consistently praise the company's punctuality and effective communication via virtual meetings.
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$1,000+< $25 / hr2 - 9Castle Rock, CO
Services provided
See all 7 projectsBDR.ai is a company specializing in business development services, focusing on LinkedIn marketing, lead generation, and automation. Across reviews, 100% of clients highlight their impressive customer service and responsiveness. Many commend BDR.ai for aligning with company values and offering good value for cost. Clients frequently describe BDR.ai as innovative and effective, noting substantial increases in lead generation and engagement.
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$5,000+$100 - $149 / hr10 - 49Jacksonville, FL
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See all 9 projectsCredex Healthcare is an accounting and financial management company, providing streamlined support for accounts payable, reconciliation, and financial reporting. Reviews highlight their structured yet adaptable project management and responsiveness, with 100% of feedback noting improved financial clarity and reduced internal workload. However, there is a request for more detailed periodic summaries.
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UndisclosedUndisclosed250 - 999Dallas, TX
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Working Solutions is a Customer Service Outsourcing company. Located in Dallas, Texas, the agency offers Customer Service Outsourcing.
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$1,000+< $25 / hr50 - 249San Diego, CA
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Virtual Latinos is a Customer Service Outsourcing company. Based in San Diego, California, the agency was founded in 2018. Their services include Customer Service Outsourcing and Sales Outsourcing.
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$1,000+Undisclosed2 - 9Golden, CO
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See all 3 projectsExitVision is a growth marketing agency specializing in targeted lead generation and sales counseling. With a focus on cold email campaigns and digital marketing strategies, they have consistently received positive feedback from clients, with 100% of reviewers highlighting their effective communication and dedication to client success. Clients commend their personalized, hands-on approach and innovative strategies, resulting in measurable business growth.
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$50,000+$25 - $49 / hr250 - 999St. Louis, MO
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Customer Direct, a Customer Service Outsourcing company, was launched in 1997. The firm provides Customer Service Outsourcing and Back Office Outsourcing, and is midsize.
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$1,000+Undisclosed2 - 9Irvine, CA
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See all 2 projectsV-Factor Social is a digital marketing agency specializing in social media strategy, SEO, and content creation. Reviewers commend their ability to enhance brand visibility and drive measurable results, such as a 20% increase in organic traffic and significant social media growth. The company is praised for its creativity, personalized service, and effective project management, with 100% of reviews highlighting their exceptional client support and outcome-focused approach.
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$5,000+$150 - $199 / hr10 - 49West Chester, PA
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See all 2 projectsVerbella CMG is an ERP and content management solutions provider, renowned for its expertise in Kofax and SAP systems. Across reviews, 100% of clients praised their technical expertise, swift implementation, and responsive customer service. Clients appreciate their cost efficiency and integrity, with no significant areas for improvement noted.
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$1,000+< $25 / hr50 - 249Miami, FL
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Better Support is a Customer Service Outsourcing company located in Miami, Florida. The team focuses on Customer Service Outsourcing and Back Office Outsourcing.
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$1,000+$25 - $49 / hr10 - 49Boston, MA
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See all 2 projectsIntegral Computer Consultants is an IT support and services company specializing in staff onboarding and on-call troubleshooting for businesses. The reviews indicate a high satisfaction rate, with clients appreciating their ability to provide consistent, round-the-clock support. While pricing was noted as somewhat higher, the quality and reliability of their service were seen as valuable assets.
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$1,000+< $25 / hr50 - 249Sheridan, WY
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VirtualCare Assistants is a midsize Back Office Outsourcing company. They specialize in Back Office Outsourcing and Call Center Services and were launched in 2024.
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UndisclosedUndisclosed10 - 49Chicago, IL
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See all 1 projectsBizzBuzz.AI is a digital marketing services company specializing in marketing automation and data analysis to enhance productivity and efficiency. Client feedback highlights a 30% reduction in manual tasks and a 20% increase in lead conversion, with 85% adoption of their systems. Clients commend their project management and responsiveness, though some suggest more detailed training on advanced features.
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$1,000+$200 - $300 / hr2 - 9Tampa, FL
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See all 2 projectsAreon Labs is a technology solutions company specializing in automation and efficiency improvements for business processes. Across reviews, 100% of clients commend their ability to deliver timely, error-free results that enhance workflow and save substantial time. Clients also appreciate their strong communication, seamless integration of tools, and commitment to exceeding expectations.
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$1,000+$25 - $49 / hr50 - 249Happy Valley, OR
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Securus Contact Systems is a phone answering service. Launched in 2012, the firm is in Happy Valley, Oregon. Their services include Call Center Services and Sales Outsourcing.
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$1,000+< $25 / hr250 - 999Sterling, IL
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Logan IT INC is a midsize Back Office Outsourcing company. They offer Back Office Outsourcing and Graphic Design and were launched in 2015.
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UndisclosedUndisclosed2 - 9Troy, NY
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See all 2 projectsTen Talents is a consulting company specializing in data analysis, market research, and business development strategies. The overall feedback is overwhelmingly positive, with 100% of reviewers praising their attention to detail, responsiveness, and specialized knowledge. Clients appreciate their ability to deliver on time and surpass expectations, highlighting their alignment with company values and budget constraints.
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UndisclosedUndisclosed50 - 249New York, NY
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See all 8 projectsThe Amazon Maestro is an e-commerce solutions provider specializing in Shopify store development and marketplace management. They generally receive positive feedback for their expertise in e-commerce, responsiveness, and timely project execution, with 80% of reviews highlighting their professionalism and attention to detail. However, one review (20%) expressed dissatisfaction, warning against engaging with the company.
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$1,000+$100 - $149 / hr10 - 49Las Vegas, NV
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See all 2 projectsHealthy Technology Solutions is an IT services provider specializing in comprehensive technology management, hosting, and consulting, particularly for healthcare organizations. Reviews indicate a high satisfaction rate, with approximately 90% of feedback highlighting their reliability, cost-effectiveness, and personalized service. Clients appreciate their proactive security measures and efficient problem resolution, despite some past staffing challenges.
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$1,000+$25 - $49 / hr50 - 249Pensacola, FL
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See all 3 projectsRubbics is a digital marketing company specializing in social media management. Reviews highlight their professionalism in communication and delivery, with 100% of feedback noting timely and satisfactory project execution. Their competitive pricing is also a recurring theme among clients, making them a favorable choice for budget-conscious businesses.
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$1,000+Undisclosed2 - 9Atlanta, GA
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See all 1 projectsCloudNSite is a technology services company specializing in custom AI-powered solutions for client management and lead generation. Reviews highlight their exemplary project management and client communication, leading to a 38% increase in sales for clients. With 100% positive feedback, reviewers commend their solution-oriented approach and timely delivery.
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$1,000+$100 - $149 / hr2 - 9Miami, FL
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See all 3 projectsGrowth Geyser is a proficient CRM consultancy specializing in Active Campaign and HubSpot implementations and lead generation strategies. The company has received universally positive feedback, with 100% of reviewers praising their communication and reliability. Clients highlight their technical expertise and the ability to provide strategic recommendations, resulting in improved lead conversion rates and operational efficiencies.
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$5,000+$50 - $99 / hr50 - 249Fremont, CA
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See all 2 projectsSilicon Networks is an IT managed services and software development company specializing in optimizing cloud infrastructure. According to reviews, 100% of feedback is positive, highlighting their professionalism, commitment, and skill. Clients praise their ability to deliver projects on time and within budget, noting their trustworthiness and dedication.
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$25,000+< $25 / hr10 - 49Wilmington, DE
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See all 1 projectsTechNinja LLC is a sales and account management company that excels in enhancing customer experience and service. They have received overwhelmingly positive feedback, with clients reporting a significant reduction in costs and a fivefold increase in customer retention. Impressively, almost all reviewers highlight the team's reliability and proactive support.
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$25,000+Undisclosed250 - 999Anaheim, CA
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Founded in 1996, Consolidated Analytics is a Back Office Outsourcing company. The team offers Back Office Outsourcing and Business Consulting.
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$1,000+$100 - $149 / hr10 - 49Lakeville, MA
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See all 2 projectsDatalyst LLC is an IT services company specializing in technical support for network and server issues, system migrations, and IT department outsourcing. They have received consistently positive feedback, with 100% of reviewers praising their expertise, responsiveness, and effective project management. Clients commend their ability to adapt sensibly to project changes and value their reliable service and knowledgeable team.
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UndisclosedUndisclosed250 - 999Woodbridge Township, NJ
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See all 1 projectsTranscure provides Electronic Medical Record (EMR) and Electronic Health Record (EHR) solutions that are highly integrated and user-friendly. Reviewers consistently highlight Transcure's professionalism, timely project management, and effective communication. The company is praised for its seamless and comprehensive healthcare technology services.
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$1,000+< $25 / hr50 - 249Las Vegas, NV
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Global Services BPO is a Las Vegas, Nevada-based phone answering service. The team provides Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr50 - 249Albany, NY
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AnswerPhone is a Customer Service Outsourcing company established in 1967. The firm offers Customer Service Outsourcing and Call Center Services.
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$1,000+$25 - $49 / hr10 - 49Glendale, CA
Services provided
See all 4 projectsWebStax Studio is a versatile digital agency specializing in web development, SEO optimization, and online marketing services. Clients consistently praise their professional and responsive project management, with 100% highlighting their effective communication and strategic expertise. The firm is commended for its creativity and technical prowess, with projects often resulting in increased traffic and improved conversion rates. Improvements could include more frequent updates and expanding technological expertise.
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$10,000+$25 - $49 / hr50 - 249Ronkonkoma, NY
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Excel Solutions Inc is a Document Digitization & Management company. Founded in 2005, the team offers Document Digitization & Management and Back Office Outsourcing.
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$1,000+Undisclosed50 - 249San Francisco, CA
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Emerge natural sales solutions is a midsize Customer Service Outsourcing company in San Francisco, California. The team provides Customer Service Outsourcing and Sales Outsourcing.
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UndisclosedUndisclosed10 - 49Los Angeles, CA
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Based in Los Angeles, California, Tel-Us Call Center is a small call center. The team specializes in Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr250 - 999Reno, NV
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Hamly Business Solutions is a Back Office Outsourcing company. Their midsize team is headquartered in Reno, Nevada and Neelagiri, India. Their services include Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249Fairfield, CA
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Telegenisys Inc is a Fairfield, California-based Back Office Outsourcing company. They focus on Back Office Outsourcing and Customer Service Outsourcing.
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$1,000+< $25 / hr250 - 999San Antonio, TX
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World Wide Outsource Solutions LLC, a call center company, offers Call Center Services and Custom Software Development. The firm is in San Antonio, Texas.
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Undisclosed< $25 / hr10 - 49Denver, CO
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Sales Outsourcing company GTM dart is in Denver, Colorado. Their services include Sales Outsourcing and Customer Service Outsourcing.
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Undisclosed$25 - $49 / hr10 - 49Lewisville, TX
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See all 2 projectsNGS Solution is a digital solutions provider specializing in website development and technical optimization. Their reviews indicate a high level of satisfaction, with clients praising their technical expertise, tailored solutions, and efficient project management. Approximately 100% of clients reported improved digital performance and user experience, with most highlighting their responsive communication and on-time delivery.
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$5,000+< $25 / hr10 - 49Stonington, CT
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DSO Medplus, a call center company and Back Office Outsourcing company, is headquartered in Stonington, Connecticut. The team specializes in Call Center Services and Back Office Outsourcing.
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$1,000+< $25 / hr50 - 249New York, NY
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Launched in 2011, NetSet RCM Services is a Back Office Outsourcing company. The midsize team offers Back Office Outsourcing and Customer Service Outsourcing.
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$1,000+< $25 / hr50 - 249Miami, FL
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See all 2 projectsFTalent specializes in providing cost-effective and high-performance customer service outsourcing solutions to businesses. We build dedicated teams in Mexico, selecting the top 1% of customer
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$1,000+< $25 / hr10 - 49North Brooksville, FL
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See all 1 projectsFocus on growing your business while your Bond Assistant handles the busy work—tasks like research, data entry, social media management, lead generation, and daily operations. Think of your Bond
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$1,000+< $25 / hr50 - 249Los Angeles, CA
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Zventus is an answering service. The midsize Los Angeles, California-based team specializes in Call Center Services and Sales Outsourcing. The firm was established in 2016.
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$1,000+< $25 / hr10 - 49West Valley City, UT
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Established in 1934, Apello is an answering service and Customer Service Outsourcing company. The team provides Call Center Services and Customer Service Outsourcing and is in West Valley City,
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$5,000+$25 - $49 / hr10 - 49Bakersfield, CA
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Founded in 2018, Call Vidia is a Customer Service Outsourcing company. The company offers Customer Service Outsourcing and Back Office Outsourcing, and is small.
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Undisclosed< $25 / hr50 - 249Brooklyn, NY
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DynaPro Global is an answering service. The team provides Call Center Services and Back Office Outsourcing and is in Brooklyn, New York.
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UndisclosedUndisclosed1,000 - 9,999Miami, FL
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Medusind, a Back Office Outsourcing company, is headquartered in Miami, Florida. Launched in 2002, the team specializes in Back Office Outsourcing and other IT consulting and SI.
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$25,000+$50 - $99 / hr10 - 49Los Angeles, CA
Services provided
Stat Medical Consulting, Inc. Is a Los Angeles, California-based Back Office Outsourcing and Customer Service Outsourcing company. They offer Back Office Outsourcing and Customer Service
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List of the Top 15 United States BPO Services
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$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.4/40.019.6/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$1,000+$25 - $49 / hr250 - 999San Francisco, CA
Ability to deliver
39.8/40.019.8/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.3/40.018.4/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
70% Back Office Outsourcing30% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
37.1/40.017.4/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+< $25 / hr250 - 999Afton, WY
Ability to deliver
35.6/40.019/20 Reviews7.1/10 Clients & Experience9.5/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr50 - 249Berkeley, CA
Ability to deliver
35.4/40.017.4/20 Reviews9.2/10 Clients & Experience8.8/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.3/40.016.2/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
35.3/40.017.6/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr50 - 249Chicago, IL
Ability to deliver
35/40.016.2/20 Reviews9.5/10 Clients & Experience9.3/10 Market PresenceService focus
100% Back Office Outsourcing -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
34.1/40.016.6/20 Reviews10/10 Clients & Experience7.5/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+$100 - $149 / hr250 - 999St. Louis, MO
Ability to deliver
38.9/40.019.2/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34/40.017.2/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
33.8/40.016.4/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+< $25 / hr250 - 999Miami Beach, FL
Ability to deliver
33.7/40.016.8/20 Reviews9.6/10 Clients & Experience7.2/10 Market PresenceService focus
100% Back Office Outsourcing -
$10,000+< $25 / hr250 - 999Overland Park, KS
Ability to deliver
34.8/40.018/20 Reviews8.2/10 Clients & Experience8.6/10 Market PresenceService focus
60% Back Office Outsourcing40% Other -
$25,000+Undisclosed1,000 - 9,999Ogden, UT
Ability to deliver
32.7/40.016.2/20 Reviews9.7/10 Clients & Experience6.8/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
UndisclosedUndisclosed1,000 - 9,999Garden City, NY
Ability to deliver
32.3/40.014/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr50 - 249Denver, CO
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+< $25 / hr50 - 249Scottsdale, AZ
Ability to deliver
33.9/40.015.8/20 Reviews9.7/10 Clients & Experience8.5/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+$25 - $49 / hr50 - 249Laguna Beach, CA
Ability to deliver
39.5/40.020/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr250 - 999Chicago, IL
Ability to deliver
36.2/40.016.2/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
100% Back Office Outsourcing -
$50,000+Undisclosed1,000 - 9,999Margate, FL
Ability to deliver
31.2/40.014.6/20 Reviews6.9/10 Clients & Experience9.7/10 Market PresenceService focus
85% Back Office Outsourcing15% Other -
UndisclosedUndisclosed1,000 - 9,999Sacramento, CA
Ability to deliver
31.1/40.020/20 Reviews3.3/10 Clients & Experience7.8/10 Market PresenceService focus
85% Back Office Outsourcing15% Other -
UndisclosedUndisclosed250 - 999Portland, OR
Ability to deliver
30.8/40.015/20 Reviews5.9/10 Clients & Experience9.9/10 Market PresenceService focus
100% Back Office Outsourcing -
$50,000+Undisclosed1,000 - 9,999American Fork, UT
Ability to deliver
30.7/40.017.2/20 Reviews3.9/10 Clients & Experience9.6/10 Market PresenceService focus
60% Back Office Outsourcing40% Other -
$5,000+Undisclosed1,000 - 9,999Mahwah, NJ
Ability to deliver
30.6/40.014.6/20 Reviews7.3/10 Clients & Experience8.7/10 Market PresenceService focus
100% Back Office Outsourcing -
UndisclosedUndisclosed50 - 249Tampa, FL
Ability to deliver
32.6/40.013.6/20 Reviews9.4/10 Clients & Experience9.6/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr50 - 249Las Vegas, NV
Ability to deliver
38.5/40.019.6/20 Reviews9.8/10 Clients & Experience9.1/10 Market PresenceService focus
85% Back Office Outsourcing15% Other -
$10,000+$25 - $49 / hr250 - 999Simi Valley, CA
Ability to deliver
35.2/40.015.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
70% Back Office Outsourcing30% Other
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U.S. BPO FAQs
A U.S.-based BPO company manages specific business functions on behalf of another organization — handling work that's essential but outside a company's core focus. Common services include customer support and call center operations, back-office processing, data entry and document management, and healthcare claims processing. The scope can be narrow, like a single function, such as invoicing, or broad, like an entire department operating under your brand.
Working with a U.S.-based BPO firm offers practical advantages over offshore alternatives — the same time zone, the same language, and often the same regulatory environment. For healthcare and financial services companies, U.S.-based providers are more likely to hold relevant compliance certifications — HIPAA, SOC 2, PCI-DSS — already.
For customer-facing work, many businesses find that American consumers prefer domestic support. That said, U.S. BPO rates run higher than offshore options, so the trade-off is typically quality and compliance over pure cost savings. Many U.S.-based BPOs also blend onshore account management with offshore or nearshore delivery, so it's worth asking explicitly about the delivery model.
BPO pricing varies widely thanks to factors like service type, volume, and contract structure. According to Clutch pricing data, agent-based work (customer support, call center) typically runs $25 – $75 per hour. Meanwhile, dedicated-team and full back-office contracts range from $5,000 to well over $50,000 per month.
Services priced by transaction volume — data processing, payroll runs — will look different again. Ask for itemized breakdowns from any provider you're seriously evaluating; opaque or all-in pricing with no line items is a common red flag.
Start with the specific function you're outsourcing, not a generic "BPO" search — the right firm for call center work looks very different from the right firm for healthcare claims processing. It’s essential to carefully evaluate key factors like industry experience, compliance credentials relevant to your business, technology stack, and transition support.
Then, browse through Clutch to assess overall star ratings of reviews that describe how providers handled errors and communication under pressure. Maximize the directories and filters available to streamline your search for the ideal partner.
- SLA guarantees without explanation of how they're measured or enforced.
- Contracts that make it difficult to scale down or exit.
- Providers who can't describe their quality assurance process clearly.
- Pricing that seems unusually low for the stated scope.
It’s worth noting that cut-rate BPO often means high agent turnover and inconsistent output quality. Also ask whether the firm's "U.S.-based" footprint means all agents are onshore, or whether management is in the U.S. but delivery is offshore without disclosure.