TechNinja LLC

BACKGROUND

Introduce your business and what you do there.

I'm the head of operations at a company that provides B2B design and printing solutions.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TechNinja LLC?

We wanted to cut our costs and improve our customer experience and customer service.

SOLUTION

What was the scope of their involvement?

TechNinja LLC provides sales and account management services for us. We provide them with leads, and they make sales for us. The team also coordinates with customers to ensure that what they sign up for and what the end product is meets their expectations.

What is the team composition?

We work with 6-10 members of TechNinja LLC's team.

How did you come to work with TechNinja LLC?

We found them through an online search. We chose them because their pricing fit our budget, they had a great culture fit, they offered good value for the cost, and their company values aligned with ours.

How much have you invested with them?

We've spent$10,000 to $49,999.

What is the status of this engagement?

We started working together in January 2024, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We've saved almost three times what we would have spent otherwise. We're now in a growth phase instead of being stuck. For the first time, we've achieved under 1% error margins. Our customer retention has increased five times what it was back in 2024. We've had almost non-existent customer complaints since we started working with TechNinja LLC.

How did TechNinja LLC perform from a project management standpoint?

They've hardly ever been late, and they're forthcoming about any expected delays. We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

They make our jobs so easy and are always eager to help.

Are there any areas they could improve?

I can't think of anything for TechNinja LLC to improve.