Your Information Technology Solutions Partner

Datalyst partners with businesses to manage their organizations IT systems and long-term technology objectives. As a leading single source provider of integrated technology solutions, Datalyst helps clients solve business problems, achieve strategic goals and reduce technology costs with a proactive, preventative approach to IT management from one company.

Datalyst has been providing professional IT Support for businesses in and around Southern New England since 2010.  We strive to give our clients Enterprise-level services and solutions at prices that work for small businesses.  Time and experience has helped us develop best practices and workflow procedures around a proactive philosophy designed to keep your focus on your business, not your technology.

Our team of experts can become your outsourced IT department; responding to issues quickly, often before you even know about them.  Covering everything from your servers and network infrastructure, to your computers, workstations and mobile devices, we provide end-to-end solutions for all of your technology needs.

 
$1,000+
 
$100 - $149 / hr
 
10 - 49
 Founded
2010
Show all +
Lakeville, MA
headquarters
  • 10 Riverside Drive, Suite 107
    Lakeville, MA 02347
    United States

Portfolio

Key clients: 

Small to medium size businesses of any industry that has a computer, network server or IT infrastructure.  Some of our cleints are in:

Property Management

Construction

Medical

Manufacturing

Architects

Engineering

HVAC

Hiring Agencies

Reviews

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Managed IT Services for Commercial Real Estate Company

"They're on it when we have issues, and they resolve them in a timely fashion."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000,000+
 
2005 - Ongoing
Project summary: 

Datalyst LLC provides outsourced IT services in an ongoing partnership that began over a decade ago. They work remotely and on-site to upgrade software, migrate systems, and troubleshoot hardware issues.

The Reviewer
 
51-200 Employees
 
Boston, Massachusetts
Mike Kelly
CFO, Campanelli Companies
 
Verified
The Review
Feedback summary: 

Internal stakeholders attribute their team’s functionality to Datalyst LLC’s reliable maintenance and support. They communicate all necessary upgrades and manage their work around business hours. Efficient and timely, the team is preemptive in finding and resolving the few issues that do arise.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the chief financial officer at Campanelli. We’re a real estate development organization that is vertically integrated with a construction arm, real estate development arm, a property management arm, and an acquisitions platform.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Datalyst LLC?

We needed to outsource our IT functions.

SOLUTION

What was the scope of their involvement?

Datalyst LLC serves as our complete IT department. They maintain our servers, give us reports on our data, and migrate systems. The team is responsible for doing system and software upgrades. They’ve brought in new software at our request, which they’ve uploaded and maintained. They regulate Timberline, Microsoft Office, and Procore.

What is the team composition?

We’ve worked with no less than 7–8 people on the team over the years. Dan (President & CEO, Datalyst LLC) has always been on the team. They send an IT person to our office every Friday.

How did you come to work with Datalyst LLC?

An individual we worked with recommended Datalyst LLC when he moved and our account was getting too big for his services. We met with Dan, and he migrated us to a new platform. We’ve been working with him for ten years now.

How much have you invested with them?

We spend around $80,000–$100,000 per year. If we are doing a bigger migration, the bill is higher.

What is the status of this engagement?

We started working with Datalyst LLC in 2005, and the project is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We know that they’re doing a decent job because our team is able to function and work on our computers. We don’t have many problems, but if we do, we schedule a meeting with Datalyst LLC and resolve them. They’ve done several software and system upgrades.

How did Datalyst LLC perform from a project management standpoint?

Their management is very good. We recently switched from Microsoft Office on our own server to the cloud; that process took a little bit longer than we thought, but they generally do well. They usually start these updates on the weekends to try to have as little interruption during business hours as possible, and they do a good job of managing that.

An IT Datalyst LLC team member is in our office every Friday for eight hours. If we have a problem Monday–Thursday, we call their support desk and open a claim. They remotely log on to whatever system, computer, or piece of hardware is having an issue and resolve the issue.

What did you find most impressive about them?

They're very responsive. We're a family-owned, 50-person real estate development company, and we get excellent treatment from Datalyst LLC. They always respond to our inquiries. They're on it when we have issues, and they resolve them in a timely fashion.

Are there any areas they could improve?

They could better communicate what we’re going to be experiencing during transitions. Sometimes, our expectations for software upgrades are more streamlined than what they’re executing against. They know what issues might come up, and they should communicate what could happen so that we’re prepared.

Do you have any advice for potential customers?

They’re a pretty straightforward group, so if you’re clear about what your expectations and work guidelines are, you’ll get what you need out of them. If you don’t communicate fully what you’re looking for, then they won’t be able to meet your expectations.

5.0
Overall Score We always collaborate well with them on software upgrades, changes, and implementation.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They communicate well. However, sometimes we don’t know about possible issues that slow down implementation.
  • 5.0 Cost
    Value / within estimates
    They always give us reasonable software upgrade and server licensing proposals.
  • 5.0 Quality
    Service & deliverables
    They’re very efficient and always on time. They’re preemptive in discovering problems, so we're not in a reactionary position because of them.
  • 5.0 NPS
    Willing to refer
    I recommend them all the time.