Opensend

BACKGROUND

Please describe your company and position.

I am the Founder of Alter Growth

Describe what your company does in a single sentence.

Alter Growth is an e-commerce growth agency helping e-commerce brands scale through plateus.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Opensend to accomplish?

• Increase the number of emails a brand receives

SOLUTION

How did you find Opensend?

Referral

Why did you select Opensend over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Opensend were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Opensend provided email addresses from browsers on brand websites.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Opensend was able to deliver email addresses from website browsers for each brand (5+) I have used them for. Each brand saw a positive ROI in the first month of working together and retention has been 100%. We continue to see positive results and are actively expanding on the number of email addresses we are receiving from Opensend. The service has worked well for brands ranging from $40 AOV all the way up to $800.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, Opensend is incredibly responsive. Everything from initial implementation, to optimization, to answering questions about limits has been frictionless.

What was your primary form of communication with Opensend?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The value they provide is truly remarkable; we are seeing at least 6x ROI on our investment and in some cases 15x+

Are there any areas for improvement or something Opensend could have done differently?

I'd love to be able to do postal acquisition campaigns and have creative developed by their team.