Remote CoWorker

BACKGROUND

Please describe your company and your position there.

I'm the Director of a company called UrbanMop, located in Ottawa, Canada. We provide cleaning services to residential and commerce clients in Ottawa and Toronto.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Remote CoWorker, and what were your goals??

We receive calls throughout the day and required services to help with our call handling. Goals were to management the call traffics and provide customer support.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched for virtual assistant services online.

Describe the project in detail and walk through their service package, including any calling tools used.

They provide customer support coverage from 9AM-5PM on weekdays. Their service package includes providing and linking us to competent virtual assistant agents who can provide customer support and take on administrative tasks and work for us. Some tools we use are RingCentral and Google Suite.

Who did you work with and what was the feedback process like?

We worked with an account manager Chinee to help find us promising talents such as Carla May Arabejo and Charlotte Kay Bosales.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the service?

They've helped provide support towards our customer service and are able to free up administrative workload from the management team.

Describe their project management style, including communication tools and timeliness.

Chinee is very responsive to any questions or concerns I bring up. We communicate using Gmail and Skype.

What did you find most impressive or unique about this company?

Their ability to listen and find unique talents tailored to our desires is impressive. 

Are there any areas for improvement or something they could have done differently?

None so far!

BACKGROUND

Please describe your company and your position there.

Founder and inventor. Currently trying to turn a project into a business. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Remote CoWorker?

Growing and have many different tasks. Financial bookkeeping, supply chain management and digital marketing. Part labelling and keeping track of different models we produce. 

SOLUTION

How did you select this firm and what were the deciding factors?

Dedicated person. Could give detailed instructions. Having a dedicated assistant allowed for me to invest into training and develop the person. Previous assistants I had to explain everything for scrated every time. 

Describe the project in detail and walk through their service package.

The project is to build a plant care system that includes a water management system and lights. The assistant does the supply chain, finance, digital marketing setup and version control of each model. 

How many resources from the vendor's team worked with you, and what were their positions?

I have a dedicated person. They are like personal assistants who can do a wide variety of jobs. The tasks change on a weekly basis. 

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

Tasks that used to take 6 hours are now done in a matter of 30mins. Every week we add new tasks and working protocals that are then later easier to enact. 

How effective was the workflow between your team and theirs?

I used to meet with the VA on a daily basis. Now they can work independantly and we only need to check in a couple of times a week. Or when there are new tasks. 

What did you find most impressive or unique about this company?

They sent me four CV's in a day and then setup interviews within a coupole of days. The offer couching for the VA when requested. They offered relevant CV's. 

Are there any areas for improvement or something they could have done differently?

Management could be more involved. The couching is available on request. It would be a bit better if they did this on a regular basis and proactively. 

BACKGROUND

Please describe your company and your position there.

I'm the owner of Mopwipe cleaning service and Smartfindings property management.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Remote CoWorker, and what were your goals?

We are growing our company size and need a dedicated customer support team.

SOLUTION

How did you select this vendor?

I have tried 2-3 companies, and Remote CoWorker has worked out the best.

Describe the scope of their work in detail, including any steps and the final deliverables.

They went through training to understand the softwares we are using and optimize it with their skill sets.

How many people from the vendor's team worked with you, and what were their positions?

we have one virtual assistant and one bookkeeper

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Since working with RCW, me as the company owner is able to focus on scaling the company to the next level.

Describe their project management style, including communication tools and timeliness.

We have our internal communication apps

What did you find most impressive or unique about this company?

Their commitment to help us succeed and continue to thrive and learn to grow with us.

Are there any areas for improvement or something they could have done differently?

The interview process is short and need to make decision very quickly which result in hiring someone that doesn't fit to our culture and need to try out several candidates to be able to find the perfect fit. Maybe provide more time in the hiring process so we don't need to go through so many unfit candidates.

BACKGROUND

Please describe your company and your position there.

Owner of busy entertainment company with many small lines of business.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Remote CoWorker?

I needed someone to create assets both pictorial and video. Plus take on all the administrative tasks for 4 lines of business.

SOLUTION

How did you select this vendor and what were the deciding factors?

I interviewed them via zoom.

Describe the project in detail and walk through the stages of the project.

Every week presents a different challenge and set of projects to complete. It requires careful review of our podcasts and material, then the creation of assets.

How many resources from the vendor's team worked with you, and what were their positions?

One person. Multi tasker....admin and creative.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Having all of these projects and tasks done by my assistant instead of me has given me time to really focus on growing my business.

How effective was the workflow between your team and theirs?

Their project management is excellent.

What did you find most impressive or unique about this company?

How multi skilled my assistant is.

Are there any areas for improvement or something they could have done differently?

Not that I can think of.

BACKGROUND

Please describe your company and your position there.

I am the owner of Recovery Rentals. We are an online company that rents ice machines for people post surgery.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Remote CoWorker?

I am a small business owner and have been growing my business alone for the last few years. I have reached a point that I needed help and a VA was very appealing.

My initial worry was that the language barrier would be tough as I needed help answering phone calls for new customers. I am happy to say that all of my interactions have been nothing short of awesome. Language is not an issue as everyone that I have spoken with communicates great.

My VA is a hard worker and has done everything I have asked of her. Looking forward to putting all my effort towards grow now that I have an amazing VA.

SOLUTION

How did you select this firm and what were the deciding factors?

Initial google search. I was looking for A VA from the Philippines because of their quality of English and cultural reputation.

Describe the project in detail and walk through their service package.

I’m really was looking for someone to help take calls in process leads online. Simple work that takes attention to detail & quick follow-up.

How many resources from the vendor's team worked with you, and what were their positions?

1. Manager

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

Nothing yet but I have been pleased with the work ethic and timely communications so far.

How effective was the workflow between your team and theirs?

We have zoom meeting daily and connect via WhatsApp daily as well.

What did you find most impressive or unique about this company?

The communication has been great so far.

Are there any areas for improvement or something they could have done differently?

Not at the moment

BACKGROUND

Introduce your business and what you do there.

I’m a bookkeeper of a real estate company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Remote CoWorker?

We hired Remote CoWorker to help us with our backend work.

SOLUTION

What was the scope of their involvement?

We trained their staff in our software before giving them tasks they should accomplish. Their staff is in charge of entering information into our system. Their team also does accounting work.

What is the team composition?

I’ve worked with three people from their Remote CoWorker, but we only have one staff that we work with right now.

How did you come to work with Remote CoWorker?

I saw them in an advertisement.

How much have you invested with them?

We’ve spent $5,000.

What is the status of this engagement?

We began working with them in December 2021, and we continue to collaborate.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They’ve been able to fulfill tasks better than some of our employees now. Overall, their team is incredible, and we’re really happy with them.

How did Remote CoWorker perform from a project management standpoint?

They have an amazing project management process and great communication skills. We communicate through email and Zoom.

What did you find most impressive about them?

They’re diligent, hardworking, and fast.

Are there any areas they could improve?

I can’t think of anything that they can improve right now.

Do you have any advice for potential customers?

Remote CoWorker is a great company to work with.

BACKGROUND

Please describe your company and your position there.

I am the owner of an e-commerce company that resells big brand products to working families across America.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Remote CoWorker, and what were your goals?

I needed a few data sheets updated for business review.

SOLUTION

How did you select this vendor and what were the deciding factors?

Remote Coworker provided me with agents to help finish this task.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Input tracking numbers from previous orders into a database and fulfill current open orders.

How many people from the vendor's team worked with you, and what were their positions?

2

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Overall, we had a great experience, and their team was very professional.

Describe their project management style, including communication tools and timeliness.

Very attentive to detail

What did you find most impressive or unique about this company?

The interviews with all agents

Are there any areas for improvement or something they could have done differently?

None.

BACKGROUND

Please describe your company and your position there.

I'm the owner of a last mile deliver service, focused on Amazon customers.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Remote CoWorker?

Our company was quickly launching and scaling, so we needed support with screening candidates. The goal was to quickly vet and hire solid applicants.

SOLUTION

How did you select this firm and what were the deciding factors?

We considered multiple virtual assistant firms, looking at price structure, quality of service, and reviews. In the end, we chose this firm because of how well they onboarded and continued with high quality work.

Describe the project in detail and walk through their service package.

The handle calling candidates, assessing their fit with out company, and managed their portion of the applicant tracking system (ATS). They created a seamless onboarding process for hirinig.

How many resources from the vendor's team worked with you, and what were their positions?

I had an account manager and three employees that worked for us.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

They vetted over 1,000 in less than three months and helped us build a high quality team.

How effective was the workflow between your team and theirs?

We communicated weekly and address any questions/challenges as needed. The workflow was seamless.

What did you find most impressive or unique about this company?

They have the ability to get up to speed quickly and provide consistent, quality work.

Are there any areas for improvement or something they could have done differently?

No

BACKGROUND

Please describe your company and your position there.

I'm the CEO of AIC Strategies. AIC Strategies is a boutique Business Consulting, Software Design & IT company, founded with a single mission: To approach each of our clients with positivity, real experience, and fresh eyes to develop customized, and unique strategies focused on their mission, and work for their business AND budget.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Remote CoWorker?

RCW has helped our company tremendously in a few short months. Processes are getting streamlined and we are realizing increased productivity. Great company!

SOLUTION

How did you select this vendor and what were the deciding factors?

We hired the VA's based on their experiences.

Describe the project in detail and walk through the stages of the project.

Processes are getting streamlined and we are realizing increased productivity.

How many resources from the vendor's team worked with you, and what were their positions?

We have 4 VA's at the moment. 1 works for the CTO, 1 for the accounting office, 1 admin and 1 EA for me.

RESULTS & FEEDBACK

How effective was the workflow between your team and theirs?

Everything was completed on time. Productivity increases and we are looking forward for more.

What did you find most impressive or unique about this company?

The company took the time to understand what we are looking for.

Are there any areas for improvement or something they could have done differently?

Dislike: the monthly billing/invoice system is manual and bit difficult to navigate.

BACKGROUND

Please describe your company and your position there.

We are a newish plumbing and remodeling company for residential customers. We have grown tremendously fast and decided we need a customer service office assistant because there is too much work for one office worker to handle.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Remote CoWorker, and what were your goals?

We needed someone to handle inbound calls for scheduling and for general questions and followup.

SOLUTION

How did you select this vendor and what were the deciding factors?

I looked into hiring a customer service agent that worked in the office and quickly realized it was not the route we needed to take in this due to overhead costs and too much idle time that would waste money for everyone. I started researching virtual customer service companies and was not thrilled with many of the companies and their lack of dedication. When I came across this company they were so organized and caring about insuring I got exactly what I needed. They lined up interviews for me to choose one person to handle all of my needs instead of just having a call center with various people working for us. We are a customer service orientated company that strives to grow a relationship with our customers and didn't want them calling in and talking to just anyone that answered the phone. We wanted to make sure they know who they are calling everytime.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We are using Ring Central along with Jobber to make our entire system flow and promote customer satisfaction. After interviewing Maureen and bringing her on board she has bent over backwards to learn our system with almost zero training. She's truly amazing and so is Heidi who set everything up and made sure all of my questions were answered.

How many people from the vendor's team worked with you, and what were their positions?

I have had the pleasure of working with Heidi that has set everything up and found my perfect assistant Maureen. Maureen is my personal assistant that is so delightful to work with. She not only does what I hired her for in the first place but keeps asking for more things to do to help us grow in the way we want to! She actually works the entire time she is being paid and is in constant contact with me. She is so efficient and is always asking me for work to do that sometimes I run out of things to send her lol! That is very unusual now a days and I love it!

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

This is the way to go for a small business that is trying to succeed and become a permanent staple in our industry!

Describe their project management style, including communication tools and timeliness.

We use different apps to preform various operations and most of them are free to use. They have had no problems utilizing our software.

What did you find most impressive or unique about this company?

Their personalized approach that provide us with the service we require is truly amazing.

Are there any areas for improvement or something they could have done differently?

I haven't found anything to suggest improvements on. It is sincerely an amazing company!