Bay Business Group

OPPORTUNITY / CHALLENGE

Why does your company require back office services? Did you use to handle these needs in-house?

We use this service because it is necessary.

What were your company’s goals for the partnership with this service provider?

Our goal was personal growth.

SOLUTION

What do they provide for you on a normal basis?

They assist with social security and pension claims.

Could you describe their pricing structure and how they bill you?

They invoice us.

How did you find and select them?

We found them through a reference.​​​​​​​

RESULTS & FEEDBACK

Please assess their quality of work.

They are excellent.

How much time and money do you estimate that they save you each month?

They save us $990 a month.

Based on your experience, what takeaways can you share about working with them?

This is a wonderful group.​​​​​​​

What do you think are their strengths?

Their strength is their quality of work.​​​​​​​

OPPORTUNITY / CHALLENGE

Why does your company require back office services? Did you use to handle these needs in-house?

We use this service because it is absolutely necessary that our back office has the necessary tools to be able to carry out its work and be up to the demands of the client in the use of applications, tablets, Internet, etc. It's fundamental. These systems make the work more precise, instantaneous, and efficient and, therefore, of higher quality.

What type of work can your internal staff avoid by using a back office service?

Their service takes care of verification of order control, documentation, resolution of incidents, and tracking through calls and email customers who have contracted the services offered by the company. It also provides recovery and verification of data and subsequent enhancement, increased efficiency by improving service procedures, and simplification of tasks. There is better fluency of communication between the departments, which leads to greater clarity in the distribution of tasks.

What were your company’s goals for the partnership with this service provider?

The main objective was to improve the quality of the global sale form.

SOLUTION

What do they provide for you on a normal basis?

It is a tool that can be used by both large companies and SMEs. It is currently receiving more attention and becoming an increasingly important area because, although "hidden", it handles all the fundamental actions for a business to generate good results and more benefits.

How did you find and select them?

We found them through an agent.

RESULTS & FEEDBACK

Please assess their quality of work.

Their quality of work is excellent.

How much time and money do you estimate that they save you each month?

They save us $10,000.

Based on your experience, what takeaways can you share about working with them?

This service is necessary for the company, and we are very satisfied. It helps us save time and money.

What do you think are their strengths?

Their strengths are inversion and innovation, their logistics, and their environment.

Where do you think they can improve?

They can improve in the area of ​​technology.

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

We never handled this in-house.

What types of work can your internal staff avoid by utilizing a back office service?

About 35% of the work.

What challenge were you trying to address with the service provider?

To get more money.

SOLUTION

What was the scope of the service provider's involvement?

Feedback and document.

Could you describe the service provider's pricing structure and how they billed you?

It's short-term.

How did you come to work with this service provider?

Through an online search.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication.

We assess them by monitoring their performance.

How much time and money does this service provider save you each month?

Around $18,000 per month.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

Using this group is great and has helped the company out tremendously. I recommend them to my friends.

What are the service provider's strengths?

Knowing our needs.

What areas can the service provider improve?

Nothing.

How long has your company been working with this service provider?

It's been four months now.

How much money do you spend annually with this service provider?

It's $50,000 to $199,999.