Top Customer Support Outsourcing Companies
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
$5,000+< $25 / hr1,000 - 9,999Lexington, KYServices provided
See all 47 projectsHelpware CX is a Customer Service BPO company specializing in Outsourced Customer Support and Call Center Solutions. They are highly praised for their professionalism, flexibility, and ability to meet client needs, with approximately 100% of reviews highlighting their excellent service and adaptability. Clients appreciate their seamless integration and effective project management.
UndisclosedUndisclosed1,000 - 9,999Limassol, CyprusServices provided
See all 37 projectsMindy Support is a Customer Service BPO specializing in multilingual customer support and call center solutions. The company consistently receives high ratings for its efficient project management and strong communication skills. Approximately 67% of reviewers commend them for their proactive attitude and value for cost. However, some suggest improvements in language offerings and staff training.
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UndisclosedUndisclosed10 - 49Burscough, England
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See all 3 projectsFace for Business is a company providing professional virtual receptionist and call answering services, praised for their personalized approach and seamless integration into client operations. Clients report a 100% satisfaction rate, highlighting improved customer relationships, enhanced service quality, and increased client conversions. The service is noted for its reliability, comprehensive call logging, and effective communication, with no areas identified for improvement.
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$1,000+< $25 / hr10 - 49Dallas, TX
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See all 3 projectsKore BPO is a business process outsourcing company specializing in recruitment, marketing support, and call management services. The majority of the reviews are overwhelmingly positive, with clients praising their cost-effectiveness, punctual project delivery, and strong communication skills. Over 80% of reviewers highlight their ability to achieve targets and integrate seamlessly with client operations.
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Featured
What are Featured Providers?
$1,000+Undisclosed250 - 999Brooklyn, NYServices provided
See all 68 projectsTop Customer Service is a highly-regarded Customer Support Outsourcing provider specializing in inbound call handling and customer service BPO solutions. The company consistently receives positive feedback for its professionalism and efficient communication, with over 90% of clients highlighting improved response times and increased customer satisfaction. Their AI-assisted systems and trained agents ensure seamless integration and reliable support across various industries.
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$1,000+< $25 / hr10 - 49Warszawa, Poland
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See all 5 projectsAmevalue is a Customer Service Outsourcing company providing comprehensive customer support services, including Call Center Outsourcing and Customer Care Outsourcing. Reviews indicate high satisfaction, with consistent commendations for their professionalism, responsiveness, and effective project management. Notably, 100% of reviewers emphasize their value for cost and seamless integration with company values.
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$1,000+< $25 / hr50 - 249
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See all 2 projectsSWITCH360 is a Customer Support Outsourcing firm specializing in handling customer queries and order management. According to client reviews, 100% praised the company for its on-time delivery, budget-friendly pricing, and ability to enhance customer satisfaction, indicating strong expertise in Customer Service BPO solutions. No areas for improvement were noted, reflecting a remarkable level of service excellence.
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$1,000+< $25 / hr50 - 249Limassol, Cyprus
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See all 2 projectsDistance Team is a Customer Service BPO that specializes in outsourced customer support, offering call center solutions and remote customer care. The company has received consistently positive reviews, with 100% of reviewers highlighting their timely project delivery and responsiveness. Clients also appreciate their competitive pricing and strong alignment with company values, indicating a well-regarded and reliable service provider.
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Undisclosed< $25 / hr1,000 - 9,999Plantation, FL
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See all 23 projectsMiXBS is a Customer Service Outsourcing company specializing in Call Center Outsourcing and Remote Customer Care. Reviews indicate a high level of satisfaction, with approximately 100% of feedback highlighting their effective 24/7 customer support and seamless integration with client branding. Clients appreciate their cost-effective solutions and responsive support team, which enhances operational efficiency without compromising professionalism.
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$1,000+< $25 / hr250 - 999Montego Bay, Jamaica
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See all 2 projectsNICE Global is a Customer Service BPO specializing in Customer Support Outsourcing and Call Center Solutions. Reviews highlight their proactive communication, flexibility, and alignment with client values, with 100% noting their project management's adaptability and responsiveness. They consistently deliver increased customer metrics such as NPS and LTV, showcasing their capability in Remote Customer Care.
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UndisclosedUndisclosed250 - 999Pasay, Philippines
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See all 2 projectsReliasourcing Inc is a Customer Service BPO specializing in Customer Support Outsourcing and Call Center Solutions. The company is highly regarded for its strong work culture and dedication, with an impressive 80% CSAT score and significant client revenue achievements. All reviewers highlight their effective project management and timely delivery.
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$1,000+$50 - $99 / hr10 - 49Richmond, VA
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See all 7 projectsDCA Virtual Business Support is a versatile digital agency offering website development, branding, and social media management. Reviewers consistently praise their professionalism, responsiveness, and ability to deliver high-quality results, with 100% of reviews highlighting positive outcomes. Clients appreciate the personalized, attentive service provided by team members like Samantha, contributing to an overall seamless experience and successful project execution.
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$1,000+< $25 / hr50 - 249Omaha, NE
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See all 19 projectsComplete Call Solutions is a customer service outsourcing company specializing in inbound call management and Tier 1 support services. Overall, the feedback is positive, with approximately 80% of reviewers highlighting their efficiency, responsiveness, and ability to scale support operations. However, 20% of reviews suggest areas for improvement, such as communication and documentation during setup phases. Despite these challenges, clients appreciate their reliability and customer engagement capabilities.
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$1,000+< $25 / hr50 - 249Barranquilla, Colombia
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See all 1 projectsEmpire Global Solutions is a customer service outsourcing company that provides skilled representatives to manage client interactions and internal operations. According to client feedback, 100% of respondents express satisfaction, highlighting the company's commitment to staff training and accountability. They are commended for effectively decreasing customer complaints and improving service efficiency.
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$1,000+Undisclosed10 - 49São Paulo, Brazil
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See all 1 projectsLabora is a business process outsourcing company specializing in connecting influencers with travelers. The reviews highlight their effective project management, with timely deliverables and excellent response times. While clients appreciate their dedication, some suggest incorporating AI more effectively. Overall feedback is predominantly positive, underscoring their strong cultural fit and commitment to client projects.
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$1,000+< $25 / hr1,000 - 9,999Princeton, NJ
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See all 19 projectsOutsource RCM is a Customer Service BPO specializing in accounts receivable management and insurance claim processing. The company receives overwhelmingly positive feedback, with 100% of reviewers highlighting their expertise and proactive approach. Clients appreciate their efficient project management, transparency, and ability to improve cash flow and billing operations. Some suggest adding more real-time dashboard customization for financial tracking.
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Undisclosed< $25 / hr10 - 49Yerevan, Armenia
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See all 1 projectsRooqet is a sales outsourcing company specializing in B2B lead generation and call scheduling. Their reviews indicate a high level of client satisfaction, with impressive communication and a strong alignment of company values. Rooqet is praised for their emotional and responsible client approach, with 100% of reviewers highlighting their effective project management and proactive communication.
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$1,000+< $25 / hr50 - 249
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See all 2 projectskTech Solutions is a customer support outsourcing company specializing in appointment setting, lead generation, and live transfers. They received overwhelmingly positive feedback, with clients praising their punctuality, responsiveness, and value for cost. Approximately 90% of reviewers highlight their excellent project management and ability to deliver projects on time.
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$25,000+< $25 / hr50 - 249Lehi, UT
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See all 1 projectsBoomsourcing is a lead generation company that excels in improving client leads and sales. Reviews highlight a 120% improvement in lead generation and an 85% increase in sales, with 100% of reviewers noting effective communication and engagement. Positive feedback underscores their strong alignment with client values and goals.
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UndisclosedUndisclosed10 - 49
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See all 1 projectsCustomer Success Point is a Customer Service BPO specializing in customer support outsourcing, managing frontline interactions with efficiency. Reviews emphasize their reliability, scalability, and proactive approach, with 75% noting their strong focus on customer satisfaction. The company excels in transparency and flexibility, adapting to client needs while ensuring timely responses and high CSAT rates.
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$1,000+Undisclosed10 - 49North Miami Beach, FL
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See all 13 projectsCloudTask is a Customer Support Outsourcing company excelling in sales strategy, lead generation, and customer engagement. Reviewers report a high level of satisfaction, noting well-aligned planning, seamless execution, and timely delivery. Remarkably, 100% of reviewers appreciated their attentiveness and professional conduct in managing project needs without suggesting any areas for improvement.
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$5,000+< $25 / hr250 - 999
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See all 4 projectsCallboxs is an outsourcing service provider specializing in customer support and market strategy development. Clients commend them for their adaptability, creativity, and professionalism, with 100% of feedback indicating satisfaction. Notably, they helped one client increase sales by 100% in two months, showcasing their effectiveness in market penetration and customer service enhancement.
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UndisclosedUndisclosed10 - 49Cairo, Egypt
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See all 1 projectsMARS EC is a lead generation company praised for its professional and communicative approach. Over 90% of the feedback mentions their impressive high number of leads generated, aligning with client needs and expectations. Their services have been recognized for offering good value and aligning well with client company values.
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UndisclosedUndisclosed10 - 49
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See all 4 projectsConversational is a professional answering service and virtual receptionist company that provides bilingual call handling and customer support solutions. With a 100% positive client feedback rate, reviewers commend Conversational for their professionalism, reliability, and ability to project a large company image. Clients appreciate their seamless call management and personalized service, which aids in business scaling and efficient client interaction.
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$1,000+$100 - $149 / hr250 - 999Gurugram, India
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See all 5 projectsInfo-X is a logistics support and technology solutions company specializing in back-office operations, end-to-end shipment visibility, and workflow automation. Reviews indicate a 100% satisfaction rate, highlighting their exceptional project management, strong communication, and ability to deliver timely solutions that enhance operational efficiency. Clients appreciate their professionalism, value for cost, and practical solutions tailored to logistics needs.
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Undisclosed< $25 / hr50 - 249
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See all 3 projectsShrinkconsulting is a professional accounting services firm known for its expertise in financial reporting, reconciliations, and bank transaction processing. With 100% positive feedback, clients appreciate their timely delivery and adaptability to changing needs. The firm's well-qualified staff and proficiency in IT accounting systems are frequently highlighted in reviews.
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Undisclosed< $25 / hr50 - 249Dhaka, Bangladesh
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See all 6 projectsCall Point Business Solutions Ltd. is a customer service and contact center provider specializing in phone, email, and administrative support. Reviewers highlight their efficient onboarding process, effective project management, and alignment with company values. They report significant improvements in customer satisfaction, with one client noting a 30-point CSat increase. Overall, 100% of the reviews commend their prompt service and capacity to meet and exceed expectations.
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$5,000+< $25 / hr10 - 49L'viv, Ukraine
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See all 6 projectsUkrany provides Customer Support Outsourcing and Call Center Outsourcing services, assisting companies in recruiting additional staff for both temporary and long-term needs. Reviewers consistently highlight Ukrany's efficiency, reliability, and quality of staff, as well as their effective project management and responsive communication.
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$1,000+$50 - $99 / hr2 - 9Mombasa, Kenya
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See all 12 projectsPettinsky is a versatile digital services company, specializing in web development, SEO optimization, and digital marketing strategies. The overall feedback from their reviews is overwhelmingly positive, with 100% of clients highlighting their attention to detail, timely delivery, and effective communication. Additionally, 83% of reviewers praised their customer service, and several clients valued their alignment with company goals and values.
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$1,000+< $25 / hr2 - 9
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See all 2 projectsReps Direct is a customer service outsourcing company that provides tailored support solutions, including customer service and data entry. The reviews highlight the company's ability to reduce client workload and enhance customer experience, with clients praising their reliability and ease of setup. Approximately 100% of the feedback is positive, emphasizing seamless integration and effective communication.
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UndisclosedUndisclosed50 - 249
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See all 2 projectsOutsource Philippines is a Customer Support Outsourcing company that excels in providing virtual assistant services and specialist functions like SEO, live chat, and WordPress design. Reviewers highlight their strong project execution, reducing internal workloads by 42% and achieving a 4.7/5 CSAT score. 100% of reviewers commend their proactive communication and flexibility, while 20% suggest improvements in their hiring speed.
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$1,000+< $25 / hr250 - 999
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See all 6 projectsTalk2Rep is a back-office service provider offering solutions such as call center operations, data entry, and administrative support. The overall feedback is overwhelmingly positive, with clients praising their efficiency, cost-effectiveness, and customer service. Approximately 90% of reviews highlight enhanced productivity and reduced operational costs, while a common suggestion is for the company to expand its services to adapt to technological advancements.
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$1,000+$25 - $49 / hr10 - 49
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See all 1 projectsBilling Care solutions is a Customer Support Outsourcing company specializing in billing and credentialing services. Reviewers highlight their timely delivery and rapid response, with 100% expressing satisfaction and noting a cultural and budgetary fit. All expectations have been met, demonstrating effective Customer Service BPO capabilities.
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$1,000+$25 - $49 / hr250 - 999Petaling Jaya, Malaysia
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See all 2 projectsENVO BPO is a telemarketing and lead generation company specializing in database collection and sales support. Client feedback highlights their professionalism, adaptability, and expertise, with 100% of reviewers praising their service quality and dedication. Areas for improvement include reducing project initiation time, though overall satisfaction remains high.
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$1,000+< $25 / hr10 - 49Virginia Beach, VA
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See all 2 projectsProfinity is a company specializing in Customer Support Outsourcing, offering comprehensive customer service BPO solutions. The reviews indicate high customer satisfaction, with 90%+ satisfaction rates and a 25% improvement in satisfaction metrics. Clients praise Profinity's adaptability, proactive problem-solving, and consistent delivery of high-quality customer support services. Their effective project management and responsiveness further enhance their reputation as a reliable partner.
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Undisclosed< $25 / hr50 - 249Stellenbosch, South Africa
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See all 1 projectsARC Business Process Outsourcing specializes in Customer Service BPO and offers multilingual remote customer care solutions, including call center outsourcing and support services across various digital platforms. Reviews indicate a high level of satisfaction, with customers noting significant improvements in customer satisfaction metrics and praising the company's professionalism and alignment with client values. Overall, 100% of reviewers recommend their services.
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$10,000+< $25 / hr250 - 999Las Vegas, NV
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See all 7 projectsLiveSalesman is a Customer Service BPO that specializes in Customer Support Outsourcing and Call Center Solutions. Overall, their services are well-received, with 80% of reviewers highlighting their responsiveness and ability to adapt quickly to unique client needs. Some variability in representative performance was noted, though issues were generally addressed promptly.
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$1,000+< $25 / hr10 - 49Houston, TX
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See all 4 projectsBiznatron is a lead generation and business development firm specializing in creating personalized outreach strategies. The company has garnered overwhelmingly positive feedback, with more than 90% of reviews highlighting their results-driven approach, professionalism, and effectiveness in generating qualified leads. Reviewers commend their project management and adaptability, though some suggest improvements in initial strategic insights.
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$1,000+Undisclosed1,000 - 9,999
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See all 4 projectsInfinit-O is a service provider offering inbound and back-office support, specializing in order processing and customer service. The feedback is predominantly positive, with reviewers highlighting the efficiency and quality of service. Approximately 75% of the reviews applaud Infinit-O's ability to enhance business efficiency and customer satisfaction, though some suggest areas for improvement. Clients save significant time and money, with up to 120 hours and $1,200 saved monthly.
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$1,000+< $25 / hr50 - 249Cornwall, Canada
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See all 3 projects@liveconx is an appointment setting and customer service company that offers tailored inbound and outbound call handling services. Reviews indicate a high level of customer satisfaction, with 100% of reviewers expressing confidence in their services and acknowledging significant cost and time savings. The company has been praised for its excellent customer service, communication, and flexibility in pricing, with no significant areas identified for improvement.
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$1,000+$25 - $49 / hr10 - 49Gurugram, India
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See all 2 projectsGrowup Technologies is a company specializing in virtual assistant services and web development solutions. The company is noted for providing well-trained virtual assistants and demonstrating dedication and attention to detail in web development projects. Customer reviews are overwhelmingly positive, with 100% of clients expressing satisfaction with their services, highlighting effective communication and professional project management.
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$1,000+< $25 / hr1,000 - 9,999Wexford, PA
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See all 9 projectsIntegra Global Solutions is a Customer Service BPO specializing in Customer Support Outsourcing and Call Center Solutions. Reviewers commend the company's reliability, accuracy, and efficient project management, noting that tasks are consistently completed on schedule and with attention to detail. Over 80% of reviews highlight their effective communication and cost-effective services, although some suggest improvements in proactive scheduling and workflow optimization.
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$1,000+< $25 / hr10 - 49Pasadena, CA
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See all 6 projectsGlobalityNet Outsourcing and Consulting offers comprehensive Customer Care Outsourcing services, including back office support and call center functions. Clients appreciate their professional approach, strong attention to detail, and effective communication. The company is recognized for aligning well with client values and providing good value for cost, leading to improved processing times and increased deal closures.
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$1,000+< $25 / hr50 - 249
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See all 1 projectsGabbyville is an outbound call services provider known for its exceptional customer service team. The reviews are overwhelmingly positive, with clients appreciating the company's capacity to handle increased demand and save significant monthly costs. Notably, 100% of the feedback highlights the efficiency and helpfulness of their representatives, showcasing their strong operational capabilities.
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$1,000+< $25 / hr1,000 - 9,999Burnsville, MN
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See all 2 projectsThe Connection is a specialized company providing inbound answering services to enhance customer-business integration and improve productivity. Reviews highlight their adaptability and efficiency, with a 100% positive feedback rate mentioning their ability to save significant time and costs. Clients praise their flawless execution and innovative customer service strategies, consistently meeting or exceeding expectations without any need for improvement.
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UndisclosedUndisclosed1,000 - 9,999Cincinnati, OH
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See all 1 projectsRDI Corporation is an IT services company specializing in network infrastructure and cloud management. The feedback indicates a 100% positive reception, with clients praising their personalized and efficient service. RDI Corporation has maintained a successfully functioning network for over 14 years, reflecting their reliability and alignment with client values.
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$5,000+$25 - $49 / hr10 - 49
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See all 10 projectsMind Consulting is a comprehensive digital solutions and software development firm specializing in building custom platforms that address market fragmentation and enhance digital presence. The reviews reflect overwhelmingly positive feedback, with 100% of clients praising their project management skills, attention to detail, and ability to deliver on complex requirements. Specifically, they excel in integrating advanced technologies, such as AI and SEO, to drive organic growth and operational efficiency, consistently exceeding project KPIs and client expectations.
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$1,000+< $25 / hr50 - 249Makati, Philippines
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See all 11 projectsMCVO Talent Outsourcing Services is a versatile outsourcing company providing services such as talent recruitment, photo and video editing, bookkeeping, and customer service support. Reviews highlight their efficiency, reliability, and competitive pricing, with over 90% of feedback emphasizing their dedication and adaptability. Clients also appreciate their excellent communication and project management capabilities, making MCVO a highly recommended partner for diverse business needs.
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$1,000+< $25 / hr250 - 999Bengaluru, India
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See all 3 projectsTrupp Global is a business process outsourcing company specializing in data entry, sourcing, indexing, and document management services. Their clients consistently praise their responsiveness, efficiency, and high-quality deliverables, with 100% of reviews highlighting their excellent problem-solving capabilities and competitive pricing. Additionally, Trupp Global's flexibility and attention to detail have led to long-term client relationships.
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$1,000+< $25 / hr10 - 49Sofia, Bulgaria
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See all 2 projectsInfoSource Bulgaria Ltd is a data management and analysis company specializing in extracting and structuring information from financial and executive reports. The company is consistently praised for its cost-effectiveness, attention to detail, and responsive project management. Approximately 100% of reviewers highlighted their satisfaction with the quality of service and customer-focused approach.
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$1,000+$25 - $49 / hr50 - 249New York, NY
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See all 1 projectsBoldly is a back-office service provider that offers stability and helps firms enhance customer service by handling approximately 30% of their workload. While clients appreciate their stability and hardworking nature, there is room for staff improvement. Overall, 100% of the feedback highlights stability as a key strength, though there are minor concerns about ease of collaboration.
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$5,000+< $25 / hr10 - 49Miami, FL
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See all 3 projectsALPHA BPO Corp is a customer support and call center services provider known for their expertise in delivering efficient and effective support solutions. With over 85% positive feedback across reviews, clients commend their industry experience, significant impact on productivity, and partnership approach. Notably, 100% of reviewers highlight their exceptional project management skills and customer satisfaction.
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$1,000+< $25 / hr50 - 249Udaipur, India
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See all 24 projectsCapStonePlanet (P) Limited is a Customer Support Outsourcing and BPO company that excels in managing back-office operations, administrative tasks, and customer communications. All reviewers praised their professionalism and reliability, noting significant improvements in productivity and reduced errors. With 100% positive feedback, they are noted for their excellent project management and timely delivery.
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Best Customer Service Outsourcing Companies
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
38.5/40.019.4/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.3/40.018.4/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
37.1/40.017.4/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
36.2/40.020/20 Reviews9/10 Clients & Experience7.2/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
36/40.016.4/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+< $25 / hr10 - 49Manila, Philippines
Ability to deliver
35.9/40.018.4/20 Reviews9.8/10 Clients & Experience7.7/10 Market PresenceService focus
75% Customer Service Outsourcing25% Other -
$1,000+< $25 / hr50 - 249Afton, WY
Ability to deliver
35.9/40.019/20 Reviews7.1/10 Clients & Experience9.7/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
38.4/40.018.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
15% Customer Service Outsourcing85% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.4/40.017/20 Reviews10/10 Clients & Experience8.4/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.4/40.015.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
35.3/40.015.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
37.9/40.019.8/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.6/40.019.8/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.5/40.016.4/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.7/40.017/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
55% Customer Service Outsourcing45% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
35.3/40.017.6/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$10,000+< $25 / hr10,000+Pasig, Philippines
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
34.2/40.017.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.6/40.016.4/20 Reviews9.3/10 Clients & Experience8.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34/40.017.2/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
50% Customer Service Outsourcing50% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.5/40.018/20 Reviews10/10 Clients & Experience8.5/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
33.8/40.016.4/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
$10,000+< $25 / hr1,000 - 9,999Cambridge, MA
Ability to deliver
33.7/40.017.8/20 Reviews8.5/10 Clients & Experience7.5/10 Market PresenceService focus
70% Customer Service Outsourcing30% Other -
$1,000+< $25 / hr250 - 999Amsterdam, Netherlands
Ability to deliver
33.2/40.016.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other -
$10,000+Undisclosed250 - 999Nijmegen, Netherlands
Ability to deliver
33.2/40.015.8/20 Reviews9.7/10 Clients & Experience7.7/10 Market PresenceService focus
45% Customer Service Outsourcing55% Other
Customer Support Outsourcing FAQs
Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.
E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.
A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.
Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:
- Voice, chat, and email support (Tier 1–3)
- Technical troubleshooting and product onboarding
- Order processing, refunds, and billing inquiries
- Social media moderation and community management
- Multilingual or 24/7 coverage
- Quality assurance, analytics, and CSAT reporting
Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.
Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:
- Shared agents: $8–$15 per hour (often offshore)
- Dedicated agents: $15–$30 per hour for mid-tier markets
- Specialized or technical agents in high-cost regions: $30–$50+ per hour
When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.
- Map your project’s unique requirements—channels, hours, volumes, and languages.
- Shortlist vendors with proven experience in your industry and ticket complexity.
- Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
- Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
- Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
- Run a pilot or SLA-backed trial before signing a long-term contract.
- Guaranteed CSAT scores without a clear methodology
- Vague pricing or hidden setup fees
- High agent turnover rates or lack of training documentation
- Limited transparency into QA scores or call recordings
- Poor data-security certifications (e.g., no ISO/PCI compliance)
- How do you recruit, train, and retain agents for my account?
- Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
- What are your average response and resolution times for clients like us?
- How is performance reported, and how often can we audit calls/chats?
- What is your disaster-recovery and data-protection policy?
- Can we start with a pilot program, and how is success defined?