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Top Customer Support Outsourcing Companies

Great customer experiences keep buyers loyal, but building an in-house support team isn’t always practical. Customer support outsourcing companies give you on-demand talent, multichannel expertise, and 24/7 coverage so you can focus on core growth. Clutch curates the world’s top providers through a rigorous, review-driven vetting process that verifies client results, industry expertise, and service quality. Use the filters on this page to sort firms by budget, location, industry focus, or service line, or jump directly to leading markets such as Customer Support Companies in the United States, Customer Support Firms in the United Kingdom, and Customer Support Agencies in Canada. Read in-depth client reviews, compare portfolios, and hire with confidence.

Ratings Updated: April 4, 2026

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Featured

What are Featured Providers?
Hugo Inc.

5.0 28 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Chicago, IL

Services provided

25% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.

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Reviews mention Great project management
Clients consistently praise Hugo's exceptional project management capabilities, highlighting their timely delivery and proactive communication. One client noted, 'Hugo's project management was exemplary throughout our engagement,' emphasizing their commitment to deadlines and responsiveness. Another remarked on the team's agility, stating they moved from contract signing to pilot launch in just one week. Overall, the sentiment reflects a strong confidence in Hugo's ability to manage projects efficiently and adapt to client needs.

Call Center Services for Automotive Company

5.0 Jun 27, 2024

Hugo’s regular updates and transparent reporting allowed us to stay informed about progress and make informed decisions. Overall, Hugo's strong project management capabilities were crucial in the successful implementation and ongoing management of our customer engagement initiatives.
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Digital Marketing, SMM & SEO for Software Solutions Company

5.0 Dec 8, 2023

Hugo's project management was exemplary throughout our engagement. They consistently delivered project milestones on time, demonstrating a strong commitment to timelines and deadlines. Their proactive approach to communication and responsiveness to our needs played a crucial role in the project's success.
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CX Outsourcing for Financial Services Firm

5.0 Apr 25, 2025

Hugo's project management has been great! They moved from contract signing to pilot launch in 1 week, demonstrating remarkable efficiency. Our communication flows seamlessly through Slack with weekly calibration calls keeping everything on track. Their reporting provides clear, actionable insights, and the team's agility allows them to quickly adapt to our evolving needs.
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11 of 12 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

CX Outsourcing for Financial Services Firm
5.0 — Hugo Inc. provides CX outsourcing services for a financial services firm. They support the client's expansion to key markets, streamline their partner onboarding process, and execute a customer Read more
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Industry Experience

Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
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Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming Media

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Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.
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Helpware CX

4.8 46 reviews
Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Lexington, KY

Services provided

60% Customer Service Outsourcing

20% Back Office Outsourcing

20% Call Center Services

Helpware is a Customer Service Outsourcing company that specializes in delivering remote customer care solutions, including troubleshooting, multi-lingual support, and 24/7 service capabilities. Reviews indicate a strong emphasis on professionalism, adaptability, and relationship building, with 100% positive feedback highlighting their excellent client interaction and reliable project management. Clients commend Helpware’s ability to meet quotas and deadlines consistently.

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Reviews mention Unique expertise
Clients commend Helpware for their unique expertise in customer support and operational efficiency. One client highlighted their proactive approach and mastery in managing support tickets, stating they are 'experts in customer support.' Another noted Helpware's technical savvy and innovative solutions, which transformed their patient acquisition process. Overall, the sentiment reflects strong satisfaction with Helpware's ability to enhance client operations and provide tailored support.

Call Center Services for E-Learning Software Company

5.0 Aug 29, 2020

They are experts in customer support. They try to take our system for supporting our customers to the next level.
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Inbound, Outbound, & Back Office for Pain Management Practice

5.0 Oct 18, 2018

The team is very technically savvy, always looking for ways to leverage cutting-edge trends and solutions. Their team members regularly attend conferences to expand their portfolio of skills and capabilities. They consistently offer valuable suggestions and recommendations, which speaks to their impeccable customer service.
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3 of 3 Customer Service Outsourcing reviews are 5 stars

$200,000 – $999,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Parking Software Company
5.0 — Helpware provides ongoing customer service outsourcing services for a parking software company. The team handles equipment and software; they’re in charge of remotely troubleshooting issues for Read more
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Average Project Cost Breakdown

$50,000 to $199,999 (12) $10,000 to $49,000 (10) Less than $10,000 (4) $200,000 to $999,999 (3) $1,000,000 to $9,999,999 (3) $10,000,000 + (1)

What Clients Have Said
Helpware is consistently praised for delivering strong value for money, with clients noting that their pricing aligns well with the quality of service provided. For instance, a customer support manager highlighted that Helpware's pricing fit their budget while offering great value, leading to improved customer satisfaction scores. Another client mentioned their investment of $18,000 monthly for six employees, emphasizing the cost-effectiveness and successful outcomes achieved. Overall, clients feel that Helpware offers exceptional service relative to the costs incurred.
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More responsive than most other service providers

Helpware CX is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Mindy Support

4.8 37 reviews
Premier Verified

Undisclosed

Undisclosed

1,000 - 9,999

Limassol, Cyprus

Services provided

35% Customer Service Outsourcing

35% Data Annotation Services

30% Generative AI

Mindy Support is a Customer Service BPO specializing in multilingual customer support, call center outsourcing, and remote customer care services. Reviews indicate a 100% satisfaction rate, with clients praising their efficient project management and proactive communication. Notable strengths include scalability and timely delivery, though there is a suggestion to expand language offerings and enhance training for telephone support staff.

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Reviews mention Positive attitude
Mindy Support has received commendations for their positive attitude, with clients noting that their staff is always ready to help, even with tedious requests. One client highlighted the professionalism and politeness of the sales representative, as well as the proactive approach to feedback. Overall, the sentiment reflects a high level of satisfaction, with clients appreciating the team's willingness to assist and their constructive response to feedback.

Customer Support for Interactive Gaming Platform

5.0 May 10, 2021

The staff have always been very positive and always ready to help. Even with our more tedious requests, which we have really appreciated.
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1 of 3 Customer Service Outsourcing reviews are 5 stars

2 new reviews for Customer Service Outsourcing in past 6 months

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Multilingual Customer Service & Back-Office for Beauty Brand
5.0 — Mindy Support provided multilingual call center and back-office services for a beauty brand. The team handled customer inquiries and supported data entry, order processing, account management, and Read more
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Average Project Cost Breakdown

Less than $10,000 (13) $10,000 to $49,000 (7) $50,000 to $199,999 (2)

What Clients Have Said
Clients consistently highlight Mindy Support's competitive pricing and excellent value for money. For instance, one client from Monat Global praised the company's 'good value for cost,' while another noted that Mindy Support's pricing fit their budget effectively. Overall, the sentiment is overwhelmingly positive, with multiple clients expressing satisfaction with the quality of service relative to costs, emphasizing that Mindy Support delivers quality results efficiently and affordably.
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United States (9) Germany (5) Austria (3) Switzerland (2) Canada (2) Finland (2) England (2) Israel (2) Netherlands (2) France (1) Sweden (1) Portugal (1) Liechtenstein (1) Greece (1)

This provider is fluent in 22 languages:

English

Spanish

Portuguese

German

French

Turkish

Italian

Polish

Ukrainian

Persian

Romanian

Dutch

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Riseup Labs

4.9 43 reviews

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Verified

$5,000+

< $25 / hr

250 - 999

Dhaka, Bangladesh

Services provided

10% Customer Service Outsourcing

10% AI Agents

10% AI Development +7 services

10% Custom Software Development

10% Generative AI

10% IT Managed Services

10% IT Staff Augmentation

10% Mobile App Development

10% UX/UI Design

10% Web Development

Riseup Labs is a versatile software development company offering services in mobile app development, web design, and IoT solutions. Their reviews reveal high client satisfaction, with 100% of feedback highlighting their efficiency, adaptability, and strong project management. Many clients, around 80%, appreciate their responsiveness and ability to handle changes. Some improvement in cost and time estimation is suggested by a small percentage of clients.

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Reviews mention Adaptable
Clients have expressed a strong sentiment regarding Riseup Labs' adaptability, highlighting their ability to respond positively to changes and feedback. One notable instance from a senior manager at ATEC Australia International emphasized that Riseup Labs is 'very adaptive to any change,' showcasing their flexibility throughout the project. Overall, the sentiment reflects a high level of satisfaction with their responsiveness, although some feedback indicated a need for improvement in cost and time estimation.

Mobile App Dev for Clean Cooking Solutions Company

4.0 Dec 28, 2025

Riseup Labs is very adaptive to any change and takes feedback positively.
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1 of 3 reviews are 5 stars

$50,000 – $199,999 avg. project cost

Reviewed 3 times in the past 6 months
In the past six months, Riseup Labs has received positive feedback for their adaptability and effective project management. Clients from diverse sectors, including ATEC Australia and Pizza Hotline, praised their timely deliveries and willingness to iterate based on client feedback. Notably, ATEC highlighted the significant increase in IoT connections due to Riseup's backend development. While some clients suggested improvements in cost and time estimation, overall sentiment remains favorable, with strong recommendations for their services.
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Industry Experience

Riseup Labs has demonstrated expertise across several industries, including energy & natural resources, hospitality & leisure, financial services, education, gaming, and telecommunications. Feedback highlights their strengths in mobile app and web development, project management, and adaptability. Clients report effective communication, timely delivery, and a strong willingness to incorporate feedback. Overall, sentiment varies by industry but is predominantly positive, suggesting suitability for projects requiring robust technical solutions, responsive collaboration, and innovative design across diverse sectors.
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Financial services IT Services Education Gaming Telecommunications Arts, entertainment & music Advertising & marketing Software Hospitality & leisure Energy & natural resources Gambling

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Average Project Cost Breakdown

Less than $10,000 (15) $10,000 to $49,000 (6) $50,000 to $199,999 (3)

What Clients Have Said
Overall feedback regarding Riseup Labs highlights a favorable perception of their cost and value for money. Clients frequently noted the competitive pricing, with one stating they 'offered us a great service at a low cost.' While several reviews praised their ability to deliver quality work within budget, some suggested improvement in cost estimation prior to projects. Despite this, the general sentiment reflects satisfaction with the value received, as many clients reported successful outcomes and strong project management.
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Hire With Near

4.8 21 reviews
Verified

$5,000+

< $25 / hr

50 - 249

San Antonio, TX

Services provided

10% Customer Service Outsourcing

30% Finance & Accounting Outsourcing (FAO)

15% Sales Outsourcing +5 services

10% Back Office Outsourcing

10% HR Outsourcing

10% Recruiting

10% Staffing

5% Recruitment Process Outsourcing

Hire With Near is a recruitment agency that specializes in sourcing and vetting candidates from Latin America. They receive overwhelmingly positive feedback, with around 90% of reviewers praising their efficient communication, professionalism, and the quality of candidates. Many reviewers highlight their ability to align with company culture and values, with 40% specifically mentioning this aspect.

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Reviews mention Well-organized projects
Clients consistently praised Hire With Near for their well-organized project management, highlighting effective communication and timely delivery. One client noted, 'Their project management was organized, proactive, and highly communicative,' while another emphasized their 'top-notch organization' and ability to 'really listen to our needs.' Overall sentiment indicates a strong appreciation for the collaborative and efficient approach to project execution, contributing to successful outcomes and positive client experiences.

Recruitment Process Outsourcing for Technology Solutions Co

5.0 Feb 26, 2026

Hire With Near is very organized and communicative. They deliver on time and are friendly and professional throughout the entire process. We communicate via virtual meetings and emails.
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Recruitment Process Outsourcing for Pet Supplements Company

5.0 Feb 26, 2026

Their project management was organized, proactive, and highly communicative throughout the entire process. Candidates were delivered on time, timelines were clearly outlined, and they consistently followed up to keep things moving without being pushy. The process felt collaborative and well-managed from sourcing through offer stage, which made it easy to move efficiently and confidently.
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Industry Experience

Hire With Near has demonstrated strong recruitment expertise across various industries, including Financial Services, Automotive, Consumer Products & Services, Information Technology, Advertising & Marketing, Media, and Education. Clients consistently highlight the provider's ability to deliver high-quality, pre-vetted candidates efficiently, with notable success in team integration and cultural fit. Overall sentiment reflects satisfaction, particularly in Financial Services and IT sectors, with clients praising their organization, communication, and consultative approach in hiring.
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Consulting Consumer Products Education Consumer products & services IT Services Real estate Information technology Automotive Media Financial services Advertising & marketing

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More responsive than most other service providers

Hire With Near is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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United States (19) Canada (1)

This provider is fluent in 3 languages:

English

Spanish

Portuguese

This provider is available in 6 time zones:

Brazil Eastern Time (BET)

Central Standard Time (CST)

Eastern Standard Time (EST)

Pacific Standard Time (PST)

Mountain Standard Time (MST)

Argentina Standard Time (AGT)

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Featured

What are Featured Providers?
Top Customer Service

5.0 67 reviews
Premier Verified

$1,000+

Undisclosed

250 - 999

Brooklyn, NY

Services provided

80% Customer Service Outsourcing

10% Back Office Outsourcing

10% Call Center Services

Top Customer Service is a prominent provider of Customer Support Outsourcing and Call Center Solutions, offering services such as inbound call handling and customer inquiry management. With a 100% satisfaction rate, clients commend their professionalism and efficiency, noting significant improvements in response times and client satisfaction. Approximately 75% of reviewers praise their seamless integration and alignment with company values.

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25 of 25 Customer Service Outsourcing reviews are 5 stars

16 new reviews for Customer Service Outsourcing in past 6 months

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service & Back-Office Support for Protection Agency
5.0 — Top Customer Service provides ongoing customer support and proctoring services for an environmental protection agency. The team assists with the Section 608 support for the client's students. Read more
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Industry Experience

Top Customer Service has received positive feedback across various industries, including Electric, Home Services, Contracting, Education, Automotive, and Healthcare, highlighting their effective customer support and communication management. Clients from these sectors commend their professionalism, quick response times, and alignment with brand values. Notably, they excel in managing inquiries and appointment scheduling, enhancing customer satisfaction and operational efficiency. This provider is particularly well-suited for businesses seeking to improve customer relations and streamline communication in service-oriented industries.
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Agriculture Non-profit Construction Home Services Electric Financial services Advertising & marketing IT Services Other Industry Other industries Business services Real estate Government Education Medical Automotive Legal Contracting

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More responsive than most other service providers

Top Customer Service is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

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United States (17) Canada (13) France (1)

This provider is fluent in 20 languages:

English

Spanish

Arabic

Hindi

Russian

Japanese

German

Javanese

Korean

French

Turkish

Italian

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This provider is available in 35 time zones:

Colombia Time (COT)

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Gulf Standard Time (GST)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

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GDC Services

4.8 2 reviews
Verified

$25,000+

$25 - $49 / hr

50 - 249

Beograd, Serbia

Services provided

20% Customer Service Outsourcing

20% Cloud Consulting & SI

15% Application Management & Support +4 services

15% IT Managed Services

10% Call Center Services

10% IT Staff Augmentation

10% IT Strategy Consulting

GDC Services is a cybersecurity company specializing in securing digital environments and testing applications, including websites and mobile applications. Reviews highlight their professionalism and expertise, with 100% of feedback indicating successful outcomes, such as stable, breach-free websites. Clients appreciate their value for money and effective project management, suggesting room for growth in offering additional services.

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Industry Experience

GDC Services has received positive feedback in the financial services industry, particularly for their expertise in securing banking environments and applications. Clients noted their professionalism, clear communication, and effective project management, resulting in stable and secure website operations. The overall sentiment is favorable, indicating that GDC Services is a strong candidate for projects within financial services, showcasing their ability to deliver quality security solutions.
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Financial services

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Average Project Cost Breakdown

What Clients Have Said
Clients have consistently noted GDC Services' competitive pricing as a significant factor in their decision to engage the company. For instance, a client from Albaraka Bank highlighted that GDC's pricing fit their budget and provided good value for the cost. Overall, the sentiment reflects satisfaction with the cost-effectiveness of GDC Services, as clients appreciate the quality delivered in relation to the financial investment.
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TDCX

4.8 12 reviews
Verified

$100,000+

Undisclosed

10,000+

Singapore, Singapore

Services provided

50% Customer Service Outsourcing

20% Sales Outsourcing

10% Business Consulting +2 services

10% Call Center Services

10% Content Moderation Services

TDCX is a Customer Support Outsourcing firm specializing in call center solutions and customer service BPO. Their reviews indicate a strong performance in efficiency and quality, with 100% positive feedback highlighting their impactful analysis and robust client relationships. TDCX's transparent culture fosters trust and operational enhancements, making them a reliable partner for outsourced customer support.

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Reviews mention Receptive
TDCX demonstrates a high level of receptiveness to client feedback, as noted by a regional project manager who highlighted their management team's openness to new ideas and suggestions. The flexibility in accommodating last-minute changes and sourcing native speakers promptly further exemplifies their adaptability. Overall, clients express satisfaction with TDCX's responsiveness and the positive impact on customer satisfaction rates, although there is a suggestion for more competitive pricing.

Call Center Services for Premium Coffee Brand

5.0 Apr 24, 2022

Their management team are receptive to feedback, new ideas and suggestions.
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1 of 1 Customer Service Outsourcing reviews are 5 stars

$1,000,000 – $9,999,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service, Security & Risk Assessment for Fintech Co
5.0 — TDCX provides a fintech company with scalable operations for customer service, account security, and merchant risk assessments. They provide a thousand-person team to operate at multiple service Read more
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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.
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Singapore (7) Germany (1) Spain (1) United States (1)

This provider is available in 32 time zones:

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

Japan Standard Time (JST)

Midway Islands Time (MIT)

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OWORKERS

4.5 2 reviews
Verified

$1,000+

< $25 / hr

250 - 999

Plovdiv, Bulgaria

Services provided

20% Customer Service Outsourcing

60% Back Office Outsourcing

20% Finance & Accounting Outsourcing (FAO)

OWORKERS is a BPO company specializing in document verification and app monitoring services across various regions. Reviews indicate a high level of satisfaction with their problem-solving abilities and quick feedback, with 100% of reviewers highlighting their effective communication and decision-making. Clients appreciate their ownership and dedication, with no significant areas for improvement mentioned.

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Reviews mention Efficient
Clients have consistently highlighted OWORKERS' efficiency in project execution. One review noted their ability to quickly set up a BPO team within three weeks, emphasizing their quick feedback and decision-making capabilities. The client appreciated the effective problem-solving skills demonstrated throughout the engagement, indicating a strong overall sentiment regarding OWORKERS' efficiency in delivering timely and effective solutions.

BPO Services for RegTech Company

4.0 Sep 27, 2022

The BPO team was partly set up during 3 weeks, for it was the main goal to achieve at the first stage. The ability to solve problems quickly and effectively quick feedback and decision making was most impressive. We're satisfied with their current service so far.
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Industry Experience

OWORKERS has received positive feedback across the IT Services and Information Technology industries. Clients commend their expertise in establishing BPO teams for document verification and app monitoring, highlighting strengths in problem-solving, quick feedback, and operational efficiency. The overall sentiment reflects satisfaction with their ability to enhance service quality and monitoring effectiveness, making them a suitable partner for companies in need of robust support in these sectors.
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IT Services Information technology

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients commend OWORKERS for their competitive pricing and value for money, noting that cost-effectiveness was a key factor in their selection process. One client highlighted their ability to solve problems quickly and effectively, while another praised their ownership and dedication to service quality. Overall, feedback indicates satisfaction with the balance of cost and service quality, reinforcing OWORKERS' reputation as a valuable partner.
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Estonia (1) South Korea (1)

This provider is fluent in 13 languages:

English

Spanish

Russian

Portuguese

German

French

Turkish

Cantonese

Italian

Polish

Ukrainian

Romanian

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This provider is available in 10 time zones:

Middle East Time (MET)

Greenwich Mean Time (GMT)

Central European Time (CET)

Central Standard Time (CST)

Eastern European Time (EET)

Eastern Standard Time (EST)

Pacific Standard Time (PST)

Phoenix Standard Time (PNT)

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Outsourced

5.0 11 reviews
Verified

Undisclosed

Undisclosed

1,000 - 9,999

Quezon City, Philippines

Services provided

15% Customer Service Outsourcing

15% Back Office Outsourcing

15% Finance & Accounting Outsourcing (FAO) +4 services

15% HR Outsourcing

15% IT Staff Augmentation

15% Staffing

10% Call Center Services

Outsourced specializes in Customer Support Outsourcing, providing administrative and IT support services. Reviews highlight their effective communication, responsiveness, and proactive problem-solving capabilities. Clients appreciate their ability to adapt to various time zones and ensure seamless integration with existing systems. Outsourced demonstrates reliability and a commitment to client satisfaction, making them a strong candidate for BPO needs.

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Reviews mention Unique expertise
Clients have expressed a strong sentiment regarding Outsourced's unique expertise, particularly in the digital commerce sector. One Technical Director noted their impressive industry knowledge and the ability to deliver numerous successful projects since 2012. The alignment of company values and culture was also highlighted, reinforcing their reputation for excellence. Overall, the feedback reflects a positive view of Outsourced's specialized capabilities, with no significant areas for improvement identified.

IT Staff Augmentation for Digital Agency

5.0 Oct 23, 2023

We're impressed with their industry expertise and excellence. Great people and culture.
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Industry Experience

Outsourced has demonstrated significant expertise across multiple industries, including Legal, Telecommunications, eCommerce, Engineering, Information Technology, Arts, Entertainment & Music, Consulting, and Media. Clients consistently commend their timely project delivery, effective communication, and adeptness at understanding industry-specific needs. Their strengths notably lie in software development, recruitment, and technical support, with positive sentiment across all sectors suggesting they are well-suited for clients seeking comprehensive staffing and development solutions.
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Consulting Legal Telecommunications eCommerce Engineering Information technology Arts, entertainment & music Media

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Average Project Cost Breakdown

$10,000 to $49,000 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients generally express high satisfaction regarding Outsourced's cost and value for money. Multiple reviews highlight that the pricing aligns well with budgets, with one client specifically noting, 'Good value for cost.' Another mentioned their ability to recruit effectively within budget constraints. Overall sentiment reflects appreciation for the quality of services provided relative to expenses, emphasizing that Outsourced delivers strong outcomes without exceeding financial limits.
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Australia (3) United States (3) Canada (1) Israel (1) Switzerland (1)

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Innovature: AI-Driven Outsourcing Partner

4.8 5 reviews
Verified

$1,000+

< $25 / hr

50 - 249

Ho Chi Minh City, Vietnam

Services provided

20% Customer Service Outsourcing

30% Accounting

15% BI & Big Data Consulting & SI +4 services

10% Back Office Outsourcing

10% Call Center Services

10% Finance & Accounting Outsourcing (FAO)

5% Video Production

Innovature Consulting Company Limited specializes in Customer Support Outsourcing, including inbound and outbound call management, translation services, and claims processing. Reviews highlight their cost-effectiveness, high-quality service, and adaptability to client processes, with clients noting their reliable communication and project management. The company is praised for its well-educated staff and alignment with client needs and values.

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Reviews mention High-quality work
Clients consistently commend Innovature Consulting Company Limited for delivering high-quality work, noting their effective communication and adaptability. One client highlighted the cost-effectiveness and quality improvements brought by Innovature's team, while another praised their highly educated staff who seamlessly integrated into the client's processes. Overall, feedback reflects a strong sentiment of satisfaction, with one reviewer even stating they would award '10 Stars' for the exceptional service received.

Customer Service Outsourcing for Insurance Company

5.0 Sep 17, 2024

Cost-effectiveness and quality are brought to our company by using the Innovature team. Innovature communication and updates are measured consistently. Yes, the Innovature team delivered as promised very effectively and with cost savings.
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1 of 1 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

Less than $10,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Insurance Company
5.0 — Innovature Consulting Company Limited provides customer service support for an insurance agency. The team answers inbound and outbound calls about insurance inquiries and translates insurance Read more
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Industry Experience

Innovature has received positive feedback across diverse industries including Insurance, Consumer Products, and Advertising & Marketing. Clients commend their effective customer service, adaptability, and communication skills. In the Insurance sector, they excelled in handling calls and claims processing, while in Consumer Products, they delivered high-quality product photography edits. In Advertising & Marketing, their document editing showcased accuracy and timely responses. Overall, their expertise and client-centric approach make them a strong candidate for businesses in these sectors.
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Insurance Consumer Products Advertising & marketing

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More responsive than most other service providers

Innovature: AI-Driven Outsourcing Partner is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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EverHelp

5.0 47 reviews
Verified

$5,000+

< $25 / hr

1,000 - 9,999

Kyiv, Ukraine

Services provided

65% Customer Service Outsourcing

15% Back Office Outsourcing

15% Call Center Services +1 service

5% Sales Outsourcing

EverHelp is a Customer Service BPO specializing in Customer Support Outsourcing and Call Center Solutions. Their reviews highlight exceptional multilingual support, proactive problem-solving, and significant improvements in response times, with many clients noting enhanced customer satisfaction and efficiency. Approximately 100% of reviewers praised their responsiveness and operational adaptability, while over 80% cited EverHelp's cost-effectiveness and value for money.

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24 of 24 Customer Service Outsourcing reviews are 5 stars

7 new reviews for Customer Service Outsourcing in past 6 months

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Back Office Outsourcing for Fitness Apparel Company
5.0 — EverHelp provided customer support services for a fitness apparel company. The team built and managed a support team across email, in-app chat, and social media channels, and handled payment Read more
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Average Project Cost Breakdown

$10,000 to $49,000 (13) Less than $10,000 (5) $50,000 to $199,999 (2) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently commend EverHelp for their competitive pricing and exceptional value for money. One client noted, 'Pricing fit our budget' and highlighted their 'good value for cost.' Another remarked on how EverHelp's services allowed for cost-efficient scaling while maintaining quality, stating, 'Their involvement has made our scaling process more cost-efficient.' Overall, the sentiment across reviews reflects satisfaction with the affordability and effectiveness of the services provided.
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United States (10) Ukraine (5) Czech Republic (2) Germany (2) England (2) Canada (1) Cyprus (1) India (1) Italy (1) Poland (1) Spain (1) Scotland (1)

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six eleven global services

4.8 10 reviews
Verified

$1,000+

< $25 / hr

1,000 - 9,999

Davao City, Philippines

Services provided

30% Customer Service Outsourcing

40% Call Center Services

30% Back Office Outsourcing

six eleven global services is a Customer Support Outsourcing company offering Call Center Solutions and Customer Service BPO. Reviews reveal that clients appreciate their strong alignment with company values, cost-effectiveness, and responsive service. With a consistent 90% CSAT score and high praise for efficient communication, 66% of reviewers noted the impressive quality of support, suggesting areas for potential improvement in team size and independent management.

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Reviews mention Hard working
Clients consistently highlight the hard-working nature of six eleven global services, noting their dedication to meeting project needs. One client emphasized their impressive work ethic, stating, 'What six eleven does best is working very hard and listening to our directions very well.' This sentiment reflects a strong overall appreciation for their commitment to delivering quality service, as evidenced by high customer satisfaction scores achieved through their efforts.

Customer Service Outsourcing for Online Yoga Instructions Co

4.0 Feb 10, 2023

What six eleven does best is working very hard and listening to our directions very well. We’re very clear and concise with our instructions. Still, we really appreciate how hard they work to meet our needs.
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1 of 3 Customer Service Outsourcing reviews are 5 stars

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Support for Enterprise SaaS Company
4.5 — six eleven global services provides customer support for an enterprise SaaS company. After learning the client's goals, they manage tickets raised by customers. Read more
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More responsive than most other service providers

six eleven global services is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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View projects from:

United States (6) Canada (1) Malaysia (1)

This provider is fluent in 1 language:

English

This provider is available in 4 time zones:

Central Standard Time (CST)

Eastern Standard Time (EST)

Pacific Standard Time (PST)

Mountain Standard Time (MST)

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HKR.TEAM (Bespoke Global Teams)

5.0 2 reviews
Verified

$5,000+

< $25 / hr

50 - 249

București, Romania

Services provided

45% Customer Service Outsourcing

35% Back Office Outsourcing

20% Sales Outsourcing

HKR (European EOR + Global Recruiter) specializes in Customer Support Outsourcing, providing tailored customer service and operations solutions. The company's services are highly regarded for their positive impact, with 100% of reviewers highlighting their excellent communication and attention to detail. Clients appreciate HKR's collaborative approach and the efficiency their teams bring to tasks such as data entry and customer service.

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Reviews mention Reliable
Clients consistently highlight HKR's reliability, noting their impressive communication and proactive approach. One client emphasized, "Their communication and reliability are definitely their A game," while another praised their ability to deliver the right talent promptly. The alignment with company culture and the seamless integration into existing teams further reinforced their dependable service. Overall, the sentiment surrounding HKR's reliability is overwhelmingly positive, showcasing their commitment to meeting client needs effectively.

Employee of Record Services for Software Company

5.0 Jun 20, 2023

They delivered on time, we're in contact permanently via Slack and they were really impressive with proactiveness. Their communication and reliability are definitely their A game. Reliability. They delivered, and they delivered the right talent.
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1 of 1 Customer Service Outsourcing reviews are 5 stars

$200,000 – $999,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Operations Platform
5.0 — HKR provides customer service outsourcing for an operations platform. HKR provides a team of representatives and coordinators that assist with customer service, data entry, and Shopify backend Read more
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Industry Experience

HKR TEAM has demonstrated expertise in the Retail and Software industries, garnering positive feedback regarding their customer service and marketing support. In Retail, they effectively built customer service teams, resulting in enhanced client satisfaction and operational efficiency. In Software, they successfully extended marketing teams, ensuring cultural alignment and efficient hiring processes. Overall, clients praised HKR's reliability, communication, and value, highlighting their ability to seamlessly integrate into existing workflows across both industries.
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Retail Software

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Average Project Cost Breakdown

What Clients Have Said
Clients consistently highlight HKR's cost-effectiveness and value for money. One client noted, 'Good value for cost' while selecting HKR, and another emphasized that their pricing 'fit our budget' without incurring recruiting costs. The overall sentiment is positive, with clients appreciating the quality of service delivered relative to the investment, underscoring HKR's ability to align with client needs and provide reliable talent efficiently.
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Moneypenny USA (formerly VoiceNation)

4.5 52 reviews
Verified

Undisclosed

< $25 / hr

50 - 249

Duluth, GA

Services provided

10% Customer Service Outsourcing

80% Call Center Services

10% Sales Outsourcing

Moneypenny USA (formerly VoiceNation) is a comprehensive call center and answering service provider, offering customized solutions such as call answering, call directing, live chat, and lead sorting. The feedback highlights a 99.9% satisfaction rate with their adaptability and customer service, emphasizing their effective communication and project management. Approximately 80% of reviewers commend Moneypenny’s responsiveness and personalized approach, though some suggest improvements in data mapping and script adherence.

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Reviews mention Efficient
Clients have consistently praised VoiceNation for their efficiency in handling call management. One client noted that VoiceNation resolved issues related to unanswered calls and complaints, significantly improving their internal processes. They highlighted the team's quick response to a system glitch during onboarding, which saved valuable time. Overall, feedback reflects a strong sentiment towards VoiceNation's ability to provide timely and effective support, with clients appreciating their attentive and proactive customer service.

Answering & Directing Calls for Real Estate Brokerage Firm

5.0 Mar 7, 2019

Their customer service has been great. They provide exactly what we need and continually drive the project forward. If I ever need support or something to be improved, they’re available and efficient. For example, when there was a system glitch during the onboarding process, they fixed the issue and saved me a significant amount of time.
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Industry Experience

Moneypenny USA has received positive feedback across various industries, including healthcare, nonprofit, business services, and sports. Clients have praised their responsiveness, adaptability, and effective call handling. In healthcare, their services enhance patient engagement and satisfaction. Nonprofits benefit from streamlined communication, while businesses appreciate lead sorting and professional customer interactions. Overall, Moneypenny demonstrates expertise in providing tailored solutions that foster growth and operational efficiency, making them a suitable partner for organizations seeking reliable answering services.
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Arts, entertainment & music Nonprofit Consumer Products Other Industry Business services Sports Healthcare Real estate Advertising & marketing Education Information technology Transportation Manufacturing Energy & natural resources Hospitality & leisure Retail Telecommunications

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Average Project Cost Breakdown

Less than $10,000 (40) $10,000 to $49,000 (8)

What Clients Have Said
Clients generally perceive Moneypenny USA as providing good value for money, with competitive pricing and tailored services. One client noted a $40,000 investment yielding significant operational relief, while another spent approximately $300 monthly, appreciating their responsive support. Feedback highlights the adaptability of Moneypenny's services and their effectiveness in handling calls, enhancing customer satisfaction. However, some clients expressed concerns about occasional errors and the need for improved data management, indicating room for enhancement in service delivery.
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Melbourne, Florida (1) Miami, Florida (1) Tampa, Florida (1) Atlanta, Georgia (1) Wichita, Kansas (1) Blue Springs, Missouri (1) Chesterfield, Missouri (1) Charlotte, North Carolina (1) Concord, North Carolina (1) Greenville, North Carolina (1) High Point, North Carolina (1) Greenville, South Carolina (1) Baytown, Texas (1) Dallas, Texas (1) Friendswood, Texas (1) Frisco, Texas (1) Galveston, Texas (1) Garland, Texas (1) Nacogdoches, Texas (1) Midland, Texas (1) Hanover Park, Illinois (1) Oak Lawn, Illinois (1) Columbus, Indiana (1) Eastpointe, Michigan (1) Minneapolis, Minnesota (1) Long Branch, New Jersey (1) Staten Island, New York (1) Syracuse, New York (1) Milwaukee, Wisconsin (1) Los Angeles, California (1) San Francisco, California (1) Colorado Springs, Colorado (1) Las Vegas, Nevada (1) Phoenix, Arizona (1) Scottsdale, Arizona (1) Bismarck, North Dakota (1) Taunton, Massachusetts (1) Philadelphia, Pennsylvania (1) Pittsburgh, Pennsylvania (1) Fairburn, Georgia (1) Rockingham, North Carolina (1) Wadesboro, North Carolina (1) Etowah, Tennessee (1) Sylacauga, Alabama (1) Ocean View, Delaware (1) Harlan, Kentucky (1)

This provider is fluent in 2 languages:

English

Spanish

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Smiles On Demand

5.0 1 review
Verified

$1,000+

< $25 / hr

1,000 - 9,999

Sibulan, Philippines

Services provided

50% Customer Service Outsourcing

30% Back Office Outsourcing

10% Content Moderation Services +1 service

10% Data Annotation Services

Smiles On Demand is a Customer Service BPO providing comprehensive customer support services, including phone, live chat, and email inquiries, along with outbound sales calls. With 100% positive feedback, clients commend their professionalism and ability to resolve support tickets rapidly, enhancing customer satisfaction scores significantly. Their project management skills and commitment are also highly praised.

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1 of 1 reviews is 5 stars

1 new review for Customer Service Outsourcing services

Unknown avg. project cost

Reviewed 1 time in the past 6 months
In the past six months, Smiles On Demand has received positive feedback for their customer support services. Clients noted their professionalism, effective communication, and timely resolution of support tickets, which improved customer satisfaction scores significantly. One client highlighted their impressive project management, stating that all inquiries were handled promptly and efficiently. Overall, sentiment is highly favorable, with no reported areas for improvement.
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1 of 1 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service & Sales for Property Investment Platform
5.0 — Smiles On Demand provides outsourced customer support and sales services for a property investment platform. The team manages phone support, live chat, email inquiries, and outbound sales calls. Read more
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Industry Experience

Smiles On Demand has demonstrated strong capabilities in the real estate industry, particularly in providing customer support and sales services. Their professionalism and effective project management have led to improved customer satisfaction scores and timely issue resolution. The positive feedback indicates a solid fit for clients in real estate seeking reliable support solutions. Overall, their strengths in communication and customer engagement make them a valuable partner in this sector.
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What Clients Have Said
Clients have expressed satisfaction with Smiles On Demand's cost-effectiveness, noting that their services provide significant value for money. One client highlighted their impressive customer support capabilities, stating that all tickets were resolved swiftly, leading to improved satisfaction scores. Additionally, the professionalism and timely delivery of services were frequently mentioned as key strengths, reinforcing the overall sentiment that the company offers competitive pricing relative to the quality of service provided.
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Tele-Help-Ing

5.0 6 reviews
Verified

$1,000+

< $25 / hr

250 - 999

Las Vegas, NV

Services provided

35% Customer Service Outsourcing

35% Call Center Services

30% Back Office Outsourcing

Tele-Help-Ing is a versatile staffing company providing services that include paralegal assistance, virtual assistant support, marketing, and clinical coverage with a focus on remote staffing solutions. The company receives overwhelmingly positive feedback, with 100% of reviewers highlighting timely delivery, effective communication, and cultural alignment. Their comprehensive candidate sourcing process, adaptability, and commitment to quality and compliance are frequently praised by their clients.

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Reviews mention Adaptable
Clients express high satisfaction with Tele-Help-Ing's adaptability, highlighting their responsiveness to changing project requirements and patient volume fluctuations. One client noted their ability to modify call scripting and escalation thresholds effectively, which has been crucial during peak periods. Additionally, Tele-Help-Ing's proactive approach in identifying potential compliance risks and suggesting improvements demonstrates their commitment to enhancing operational efficiency. Overall, the sentiment is overwhelmingly positive regarding their adaptability and responsiveness to client needs.

Call Center Services for Healthcare Company

5.0 Jul 11, 2025

Tele-Help-Ing has adapted well to changes in scope, including modifications to call scripting, escalation thresholds, and patient communication workflows. This adaptability has been especially valuable when patient volumes fluctuate or when we need more granular reporting. The team has demonstrated initiative in identifying potential quality and compliance risks before they become issues.
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1 of 1 reviews is 5 stars

Less than $10,000 avg. project cost

Reviewed 1 time in the past 6 months
Recent reviews for Tele-Help-Ing indicate a strong client satisfaction, particularly regarding their responsiveness and timely project delivery. A legal CEO noted the effective paralegal assistance provided, highlighting the comprehensive candidate sourcing process. The client appreciated the alignment of pricing with their budget and expressed confidence in the quality of work. Overall, feedback reflects a positive sentiment with no significant areas for improvement identified.
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Average Project Cost Breakdown

Less than $10,000 (4) $10,000 to $49,000 (1)

What Clients Have Said
Clients consistently highlight Tele-Help-Ing's competitive pricing and strong value for money. For instance, a client from Freeland Financial noted, 'Good value for cost,' while another from Serrano Bookkeeping mentioned, 'Great culture fit and good value for cost.' Overall sentiment reflects satisfaction with the affordability and quality of services provided, with multiple reviews indicating that Tele-Help-Ing’s pricing aligns well with client budgets, contributing to successful project outcomes.
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Pensacola, Florida (1) Wichita, Kansas (1) Austin, Texas (1) Napa, California (1) San Diego, California (1) Orange County, California (1)

This provider is fluent in 2 languages:

English

Spanish

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COLD CALL CREW (SMC-PRIVATE) LIMITED

5.0 6 reviews
Verified

$1,000+

< $25 / hr

10 - 49

Services provided

25% Customer Service Outsourcing

25% Sales Outsourcing

20% Back Office Outsourcing +4 services

10% Demand Generation Marketing

10% Email Marketing

5% Business Consulting

5% Call Center Services

COLD CALL CREW (SMC-PRIVATE) LIMITED is a Customer Service BPO specializing in appointment setting, vendor onboarding, and web research. The company is praised for its responsiveness and ability to seamlessly integrate with clients' teams, with 100% of reviewers highlighting their effective communication and dedication to quality service. Their services offer good value for cost, aligning well with clients’ budgets.

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3 of 3 reviews are 5 stars

Unknown avg. project cost

Reviewed 3 times in the past 6 months
Over the past six months, client feedback for COLD CALL CREW (SMC-PRIVATE) LIMITED has been overwhelmingly positive. Clients commend their effective lead generation, with one reporting 27 booked leads resulting in a new customer. The team’s project management is noted as reliable, with timely deliveries and clear communication. Clients particularly highlight CEO Hannan's expertise and support, contributing to a strong partnership. Overall, clients express satisfaction with the company's value and performance, citing alignment with their business needs.
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1 of 1 Customer Service Outsourcing reviews are 5 stars

$200,000 – $999,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Back Office Support for Corporate Catering Solutions Firm
5.0 — Cold Call Crew provides back office support for a corporate catering solutions firm. The team handles appointment setting, vendor onboarding, and web research. Read more
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Industry Experience

COLD CALL CREW (SMC-PRIVATE) LIMITED has received positive feedback across various sectors, notably in Information Technology, Business Services, and other industries. Clients appreciate their lead generation and appointment-setting capabilities, which have significantly increased sales and client engagement. The company is commended for its consistency, effective communication, and tailored approach. Overall, businesses seeking expertise in sales outsourcing and customer outreach will find COLD CALL CREW a suitable partner.
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Business services Information technology Other industries

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Average Project Cost Breakdown

Less than $10,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently commend COLD CALL CREW (SMC-PRIVATE) LIMITED for providing excellent value for money, with feedback highlighting that their pricing aligns well with budgets. For instance, one client noted that their pricing fit perfectly, allowing for good value, while another mentioned spending under $10,000 yet achieving significant sales increases. Overall sentiment reflects satisfaction with the cost-effectiveness of their services, with multiple clients expressing happiness regarding the results relative to their investment.
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CallZent

5.0 48 reviews
Verified

$1,000+

< $25 / hr

50 - 249

San Diego, CA

Services provided

25% Customer Service Outsourcing

25% Market Research

15% Call Center Services +4 services

10% Back Office Outsourcing

10% Custom Software Development

10% Litigation Support Services

5% PEO/Employee Leasing

CallZent is a Customer Service Outsourcing (CSO) provider excelling in call center outsourcing and customer care outsourcing. With 100% positive reviews, clients praise their proactive project management, effective communication, and commitment to customer and employee satisfaction. Their ability to seamlessly integrate custom solutions while maintaining high-quality customer support is frequently highlighted.

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Reviews mention Team players
Clients consistently describe CallZent as a team player, noting their seamless integration with existing operations and proactive communication. A General Manager highlighted how CallZent's agents felt like part of their team, showcasing professionalism, knowledge, and empathy. Their structured project management and timely delivery further reinforced their reliability, leading to improved customer satisfaction and operational efficiency. Overall, the sentiment reflects a strong appreciation for CallZent's collaborative approach and commitment to client needs.

Call Center Services for IT Services Company

5.0 Apr 25, 2025

Their team consistently handles high volumes of technical support calls with professionalism. CallZent’s project management was impressive, structured, responsive, and always on point. They delivered all milestones on time and adapted quickly to our evolving support needs. Communication was seamless, and their team remained proactive in addressing issues. Their dedication and reliability made them a trusted extension of our customer service operations. Their agents felt like part of our team—professional, knowledgeable, and empathetic.
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1 of 1 reviews is 5 stars

$10,000 – $49,000 avg. project cost

Reviewed 1 time in the past 6 months
Recent reviews for CallZent highlight their exceptional project management and tailored software solutions. Clients praise their thorough understanding of business needs, resulting in streamlined operations and improved efficiency. One insurance company noted a significant reduction in manual errors and faster processing times after implementing CallZent's custom system. The team's proactive communication and timely delivery further enhance client satisfaction, with no reported areas for improvement. Overall, the sentiment is highly positive, reflecting strong performance and value.
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4 of 4 Customer Service Outsourcing reviews are 5 stars

4 new reviews for Customer Service Outsourcing in past 6 months

Less than $10,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Healthcare Company
5.0 — CallZent provided customer support services for a healthcare company. The team was tasked with handling inquiries via phone, chat, and email. Read more
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Industry Experience

CallZent has received positive feedback across various industries including Information Technology, Food & Beverages, Insurance, Retail, Financial Services, eCommerce, Utilities, and Consumer Products. Clients commend their expertise in developing tailored solutions, enhancing customer support, and improving operational efficiency. Overall sentiment is highly favorable, particularly in IT and Insurance sectors, highlighting their adaptability, professionalism, and commitment to client success, making them a strong fit for businesses seeking reliable support and innovative solutions.
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Information technology Food & Beverages Retail Financial services eCommerce Utilities Consumer products & services Food & Beverage Insurance

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Talent First

5.0 9 reviews
Verified

$5,000+

$50 - $99 / hr

10 - 49

Kyiv, Ukraine

Services provided

15% Customer Service Outsourcing

55% IT Staff Augmentation

15% Cybersecurity +1 service

15% Recruiting

Talent First is a Customer Service BPO providing outsourced customer support and employee outsourcing solutions. Reviews indicate a 100% satisfaction rate, highlighting their cooperative and timely project management, with consistent praise for the quality of service. Clients note alignment with company values and commendably high ratings for cost-value efficiency.

See all 9 projects

1 of 1 Customer Service Outsourcing reviews are 5 stars

$10,000 – $49,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Recruiting Services for Cybersecurity Platform
5.0 — Talent First provides recruiting services for a cybersecurity platform. Talent First supports the client's company with employee outsourcing services. Read more
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Industry Experience

Talent First has demonstrated expertise across various industries, including Software, Education, Research, Information Technology, and Telecommunications. Clients consistently praise their ability to deliver high-quality candidates quickly and their strong alignment with client values. The overall sentiment reflects satisfaction with their project management, communication, and innovative approaches, indicating that Talent First is particularly well-suited for organizations seeking efficient hiring solutions and excellent candidate fits in these sectors.
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Telecommunications Software Education Research Information technology

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Average Project Cost Breakdown

Less than $10,000 (2) $10,000 to $49,000 (1)

What Clients Have Said
Clients consistently highlight Talent First's strong value for cost, noting it as a key reason for their selection. Feedback from multiple reviews indicates satisfaction with the quality of candidates provided, with one client stating they experienced 'good value for cost' and another emphasizing 'quality of service.' Overall sentiment reflects that clients perceive Talent First as delivering exceptional service and results, aligning well with their expectations while providing a cost-effective solution.
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ExpertCallers

4.8 18 reviews
Verified

$1,000+

< $25 / hr

250 - 999

Services provided

10% Customer Service Outsourcing

50% Call Center Services

10% Business Consulting +5 services

10% Sales Outsourcing

5% Back Office Outsourcing

5% Email Marketing

5% Finance & Accounting Outsourcing (FAO)

5% Market Research

ExpertCallers is a Customer Service BPO specializing in Customer Support Outsourcing and Call Center Solutions. The company consistently receives praise for its professionalism and ability to enhance client communication and engagement. Approximately 100% of reviewers highlight the team's responsiveness and reliability, while multiple reviews praise their ability to reduce operational burdens and improve customer satisfaction. Suggestions for improvement are minimal, indicating a high level of client satisfaction.

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Reviews mention Communicative
The feedback regarding ExpertCallers' communication skills is overwhelmingly positive. Clients consistently noted their professionalism, clear communication, and responsiveness. For instance, one client emphasized that ExpertCallers represented their brand effectively, creating a seamless extension of their team. Another mentioned the structured processes and consistent updates provided by ExpertCallers, which contributed to a smooth workflow. Overall, clients appreciated the timely delivery of tasks and the ability to adapt to their needs, enhancing the overall customer experience.

Call Center & Sales Outsourcing for Construction Company

5.0 Feb 25, 2026

The project management was highly professional. ExpertCallers maintained clear communication, provided consistent updates, and delivered all milestones on time. Any feedback or adjustments we requested were implemented quickly, making collaboration smooth and effective.
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Call Center Services for Home Renovation Company

5.0 Feb 25, 2026

The team was professional, communicative, and reliable. All tasks were delivered on schedule, and they were proactive in adjusting strategies based on results. Their ability to maintain consistent communication and turn prospects into clients was outstanding.
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Call Center Services for Tree Services Company

5.0 Feb 25, 2026

The team was organized, responsive, and consistently met deadlines. Communication was clear and updates were shared regularly. Their ability to handle customer communication professionally and reliably stood out.
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Sales Outsourcing for Trading Company

5.0 Mar 4, 2026

Project management was excellent. ExpertCallers communicated regularly, met deadlines, and consistently provided clear reports. Their team was professional, responsive, and easy to work with throughout the project.
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Customer Service & Sales Outsourcing for Presentation Co

5.0 Mar 12, 2026

One member of the team works as the team manager, so that's my primary point of contact. He's responsible for training and monitoring the rest of the team. They provided excellent quality of candidates from so many different countries; they're sharp, hardworking, responsive, and communicate well.
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11 of 17 reviews are 5 stars

7 new reviews for Customer Service Outsourcing services

$50,000 – $199,999 avg. project cost

Reviewed 17 times in the past 6 months
In the past six months, ExpertCallers has received overwhelmingly positive feedback from clients, highlighting their professionalism and responsiveness. Clients noted significant improvements in customer engagement, with one stating a 40% increase in appointment confirmations. Their ability to represent brands effectively was praised, as well as their structured communication and project management. While some clients suggested enhancements in reporting and analytics, overall sentiment remains highly favorable, confirming ExpertCallers as a reliable partner for call handling and lead generation.
Read 17 Recent Reviews

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Average Project Cost Breakdown

$10,000 to $49,000 (9) $50,000 to $199,999 (5) Less than $10,000 (1) $200,000 to $999,999 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Overall, clients express high satisfaction with ExpertCallers' cost-effectiveness, often noting it as a significant factor in their decision to engage the company. Feedback highlights a consistent perception of 'good value for cost,' with numerous clients appreciating how the service fits their budgets while delivering substantial improvements in customer engagement and operational efficiency. For instance, one client remarked on the 'great culture fit' and the 'value for cost,' reinforcing the sentiment that ExpertCallers offers competitive pricing alongside quality service.
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United States (7) Poland (4) Canada (1)

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Assistring LLC

5.0 15 reviews
Verified

$1,000+

< $25 / hr

50 - 249

Shah Faisal Town, Pakistan

Services provided

45% Customer Service Outsourcing

40% Call Center Services

15% Back Office Outsourcing

Assistring LLC is a Customer Service Outsourcing company offering call center solutions and customer support services to various industries. The company consistently receives positive feedback, with over 90% of reviews highlighting their effective project management and the satisfaction improvement of clients' operations. Many customers appreciate their ability to handle high call volumes efficiently, while 70% commend their flexibility and alignment with client values.

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1 of 1 reviews is 5 stars

1 new review for Customer Service Outsourcing services

$10,000 – $49,000 avg. project cost

Reviewed 1 time in the past 6 months
In recent reviews, Assistring LLC received positive feedback for their exceptional multichannel support and operational reliability, particularly noted by the Director of Marketplace at Media Markt. Clients praised their effective handling of high volumes of inquiries and improved sales performance compared to previous vendors. The company's flexibility and proactive collaboration in process optimization were highlighted as key strengths, reinforcing their position as a reliable strategic partner. Overall, client sentiment reflects high satisfaction with Assistring's services.
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10 of 11 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

$10,000 – $49,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Call Center Services for Party Goods Retailer
5.0 — Assistring LLC provided call center services for a party goods retailer. The team managed inquiries, issues, orders, fulfillment, returns, exchanges, and product information and recommendations. Read more
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Average Project Cost Breakdown

$10,000 to $49,000 (11)

What Clients Have Said
Clients consistently highlight Assistring LLC's competitive pricing as a key factor in their selection, noting that it aligns well with their budgets while providing excellent value for money. For instance, a Director of Operations stated that the pricing 'fit our budget' and offered 'good value for cost,' leading to improved customer satisfaction and operational efficiency. Overall, sentiment across reviews is overwhelmingly positive, with many clients expressing satisfaction with the cost-effectiveness relative to the quality of service received.
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United States (6) England (4) Poland (1)

This provider is fluent in 4 languages:

German

English

Urdu

Hindi

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Veza Reception

5.0 6 reviews
Verified

Undisclosed

Undisclosed

10 - 49

Phoenix, AZ

Services provided

20% Customer Service Outsourcing

80% Call Center Services

Veza Reception is a customer service outsourcing company specializing in call center solutions. They have received positive feedback for their ability to schedule jobs and connect with new clients, with 100% of reviewers noting their impressive customer service and project management skills. Reviewers appreciated their alignment with client goals and needs, and no areas for improvement were mentioned.

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1 of 1 reviews is 5 stars

1 new review for Customer Service Outsourcing services

$10,000 – $49,000 avg. project cost

Reviewed 1 time in the past 6 months
Recent reviews for Veza Reception indicate a strong client satisfaction, particularly regarding their customer service and efficient job scheduling. One client noted their impressive communication and thorough documentation. The timely delivery of services and ability to meet specific goals, such as replacing an old call center, were highlighted as key strengths. Overall, clients express a positive sentiment, with no significant areas for improvement identified in the past six months.
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Average Project Cost Breakdown

Less than $10,000 (3) $10,000 to $49,000 (1)

What Clients Have Said
Clients consistently highlight Veza Reception's pricing as a strong fit for their budgets, with one client noting it as a 'great value for cost.' The overall sentiment reflects satisfaction with the company's services, as clients appreciate the balance between cost and quality, stating they were able to focus on their core activities while benefiting from effective call management. There are no significant concerns regarding value, indicating a positive perception of the company's pricing strategy.
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Traverse City, Michigan (1) Portland, Oregon (1) Honolulu, Hawaii (1) Latrobe, Pennsylvania (1)

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SPLACE BPO

4.9 5 reviews
Verified

$5,000+

< $25 / hr

250 - 999

Davao City, Philippines

Services provided

20% Customer Service Outsourcing

20% Back Office Outsourcing

20% Call Center Services +2 services

20% Finance & Accounting Outsourcing (FAO)

20% Sales Outsourcing

SPLACE BPO is a Customer Service BPO specializing in Customer Care Outsourcing and Call Center Solutions. They excel in managing chat volumes and customer interactions, with notable strengths in culture, efficiency, and responsiveness. Approximately 100% of reviewers highlight their attentiveness and timely delivery, although some mention a need for improved early communication.

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1 of 2 Customer Service Outsourcing reviews are 5 stars

2 new reviews for Customer Service Outsourcing in past 6 months

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service & Sales Outsourcing for Water Filtration Co
5.0 — SPLACE BPO provides customer service and sales outsourcing services for a water filtration company. The team is also responsible for providing technical support. Read more
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Industry Experience

SPLACE BPO has demonstrated significant expertise across various sectors, including Education, Automotive, Business Services, and Home Services. In Education, they excelled in administrative support and chat management, receiving praise for their effective communication and responsiveness. The Automotive sector noted their efficiency in managing service inquiries, while Business Services recognized their impactful sales management leading to substantial revenue increases. Lastly, in Home Services, they were commended for quick and efficient customer interaction. Overall, SPLACE BPO is perceived positively across all industries, highlighting their adaptability and commitment to client success.
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Education Automotive Business services Home Services

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Average Project Cost Breakdown

$10,000 to $49,000 (1) $200,000 to $999,999 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients have consistently highlighted SPLACE BPO's competitive pricing and overall value, often noting that their services fit within budget constraints. For instance, one client appreciated that SPLACE's pricing was a key factor in their selection. Another client, who invested significantly, reported a substantial increase in sales, reinforcing the perception of high value for money. Overall, feedback indicates satisfaction with the cost-effectiveness and quality of services provided by SPLACE BPO.
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United States (4) Ireland (1)

This provider is fluent in 2 languages:

English

Spanish

This provider is available in 37 time zones:

Colombia Time (COT)

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Gulf Standard Time (GST)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

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Cloud Sourcing

5.0 5 reviews
Verified

$5,000+

< $25 / hr

10 - 49

Miami, FL

Services provided

20% Customer Service Outsourcing

40% Call Center Services

20% Back Office Outsourcing +1 service

20% Sales Outsourcing

Cloud Sourcing is a Customer Support Outsourcing firm excelling in comprehensive BPO services, including billing, customer support, and marketing. The company boasts a 100% positive feedback rate, with clients highlighting their prompt communication and efficiency. Over 80% of reviews emphasize their ability to enhance operational productivity and achieve significant cost savings.

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3 of 3 Customer Service Outsourcing reviews are 5 stars

3 new reviews for Customer Service Outsourcing in past 6 months

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Back-Office Support for ABA Therapy Center
5.0 — Cloud Sourcing provides back-office support for an ABA therapy center. The team handles the client's billing process, patient scheduling, customer support, accounting, and bookkeeping. Read more
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Industry Experience

Cloud Sourcing has demonstrated a strong track record across various industries including Healthcare, Real Estate, Transportation, Financial Services, and Advertising & Marketing. Clients have praised their expertise in medical billing, sales support, and customer service, leading to significant operational improvements and cost savings. Overall sentiment is highly positive, with clients noting exceptional responsiveness, quality of service, and measurable outcomes such as increased sales and improved client satisfaction, making them a suitable partner for diverse projects.
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Healthcare Real estate Transportation Financial services Advertising & marketing

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Average Project Cost Breakdown

$50,000 to $199,999 (2) $200,000 to $999,999 (2)

What Clients Have Said
Clients consistently highlight Cloud Sourcing's competitive pricing and exceptional value for money. For instance, one CEO noted that partnering with them resulted in significant cost savings, allowing their team to operate more efficiently. Another client emphasized that the services provided were much cheaper than hiring locally, yet still delivered outstanding results. Overall, the sentiment is overwhelmingly positive, with clients appreciating the quality of service relative to the cost.
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Miami, Florida (1) Teaneck, United States (1) Brooklyn, New York (1) New York City, New York (1) Salt Lake City, Utah (1)

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SN Holdings SA

Not yet reviewed
Verified

$100,000+

$25 - $49 / hr

50 - 249

Services provided

100% Customer Service Outsourcing

SN Holdings SA is a midsize Customer Service Outsourcing company in Durban, South Africa. Their services include Customer Service Outsourcing.
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Call Center Services International

Not yet reviewed
Verified

$100,000+

< $25 / hr

1,000 - 9,999

San Diego, CA

Services provided

30% Customer Service Outsourcing

45% Call Center Services

10% Recruitment Process Outsourcing +2 services

10% Staffing

5% Finance & Accounting Outsourcing (FAO)

Call Center Services International, a telephone answering service, is based in San Diego, California and Tijuana, Mexico. They focus on Call Center Services and Customer Service Outsourcing.
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Answer4u

Not yet reviewed
Verified

$1,000+

< $25 / hr

50 - 249

Nottingham , England

Services provided

35% Customer Service Outsourcing

55% Call Center Services

10% Back Office Outsourcing

Answer4u is a call center service. The company is based in Nottingham , England. Their services include Call Center Services and Customer Service Outsourcing.
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Limitless Outsourcing

Not yet reviewed
Verified

$10,000+

< $25 / hr

250 - 999

Prishtina, Kosovo

Services provided

45% Customer Service Outsourcing

20% HR Outsourcing

15% Sales Outsourcing +3 services

10% Finance & Accounting Outsourcing (FAO)

5% Back Office Outsourcing

5% Recruitment Process Outsourcing

Established in 2018, Limitless Outsourcing is a midsize Customer Service Outsourcing company in Prishtina, Kosovo. Their team provides Customer Service Outsourcing and HR Outsourcing.
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myVA360

Not yet reviewed
Verified

$1,000+

< $25 / hr

10 - 49

Miami, FL

Services provided

25% Customer Service Outsourcing

30% Back Office Outsourcing

25% Social Media Marketing +2 services

10% Accounting

10% Graphic Design

MyVA360 is a Back Office Outsourcing company. They provide Back Office Outsourcing and Customer Service Outsourcing and were established in 2019.
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BELLSYSTEM24 VIETNAM

Not yet reviewed
Verified

$5,000+

< $25 / hr

1,000 - 9,999

Ha Noi, Vietnam

Services provided

20% Customer Service Outsourcing

30% Call Center Services

20% Content Moderation Services +3 services

10% Back Office Outsourcing

10% Data Annotation Services

10% Market Research

Phone answering service BELLSYSTEM24 VIETNAM is based in Ha Noi, Vietnam and Ho Chi Minh, Vietnam. The team focuses on Call Center Services and Customer Service Outsourcing.
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20four7VA

Not yet reviewed
Verified

Undisclosed

< $25 / hr

50 - 249

Berlin, MD

Services provided

10% Customer Service Outsourcing

40% Back Office Outsourcing

25% Recruiting +1 service

25% Staffing

20four7VA, a Back Office Outsourcing company, is located in Berlin, Maryland. Founded in 2013, the team provides Back Office Outsourcing and Staffing.
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ProcessVenue (Predusk Technology Pvt. Ltd.)

Not yet reviewed
Verified

Undisclosed

< $25 / hr

50 - 249

Services provided

25% Customer Service Outsourcing

25% AI Development

25% Back Office Outsourcing +1 service

25% Finance & Accounting Outsourcing (FAO)

ProcessVenue (Predusk Technology Pvt. Ltd.) is an AI development company. They specialize in Artificial Intelligence and Back Office Outsourcing and were established in 2013.
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Extend Your Team

Not yet reviewed
Verified

Undisclosed

Undisclosed

50 - 249

Services provided

20% Customer Service Outsourcing

20% Back Office Outsourcing

20% Branding +2 services

20% Finance & Accounting Outsourcing (FAO)

20% Sales Outsourcing

Established in 2020, Extend Your Team is a branding company. Their team offers Branding and Back Office Outsourcing.
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hello.de AG

Not yet reviewed
Verified

$100,000+

$25 - $49 / hr

250 - 999

Berlin, Germany

Services provided

10% Customer Service Outsourcing

70% Call Center Services

10% Back Office Outsourcing +1 service

10% Insurance Services & Brokers

Call center service hello.de AG specializes in Call Center Services and Back Office Outsourcing. They were launched in 2013.
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InfraWeb Manage Services Provider

Not yet reviewed
Verified

$1,000+

Undisclosed

50 - 249

București, Romania

Services provided

15% Customer Service Outsourcing

85% Call Center Services

Call center InfraWeb Manage Services Provider is headquartered in București, Romania and Drobeta-Turnu Severin, Romania. Their services include Call Center Services and Customer Service
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LimTC

5.0 40 reviews

$1,000+

< $25 / hr

250 - 999

Kyiv, Ukraine

Services provided

50% Customer Service Outsourcing

25% Back Office Outsourcing

15% Call Center Services +1 service

10% HR Outsourcing

LimTC is a Customer Service BPO specializing in Customer Support Outsourcing and Call Center Solutions. Feedback highlights a 25% increase in customer satisfaction and a 30% decrease in response times, with 100% of reviews emphasizing their alignment with company values and cost-effectiveness. LimTC’s commitment to understanding client businesses and exceeding expectations in customer service is consistently praised.

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Reviews mention Unique expertise
Clients consistently highlight LimTC's unique expertise in customer support and technical issue resolution. One CEO noted their impressive knowledge of the industry and ability to provide valuable advice during scaling, achieving a customer satisfaction rating of 9.0. Another client praised LimTC's commitment to exceptional customer support, noting a 30% reduction in ticket resolution time. Overall, sentiment is overwhelmingly positive, with clients expressing satisfaction with LimTC's professionalism and effective communication.

Call Center Services for Document Generation Platform

5.0 Sep 14, 2023

A few things that shocked me were their level of spoken and written English, their knowledge of our business and industry, and their expertise in building a proper structure within Customer Support and Customer Success. They provided a lot of value and even advice as we scaled with them.
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Customer Support for IT & Digital Transformation Company

5.0 Jul 6, 2023

What impressed us the most about LimTC was their team's expertise and commitment to delivering exceptional customer support. They possess an in-depth understanding of our IT services and are able to address complex issues with ease.
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2 of 2 reviews are 5 stars

1 new review for Customer Service Outsourcing services

$10,000 – $49,000 avg. project cost

Reviewed 2 times in the past 6 months
Recent reviews for LimTC reflect a highly positive sentiment, highlighting their effective project management and proactive integration into client operations. Clients reported a 25% increase in customer satisfaction and a 40% reduction in administrative workload. They praised LimTC's dedication to understanding their business needs and providing tailored support, although some suggested expanding language capabilities. Overall, LimTC is regarded as a trustworthy partner that enhances operational efficiency and customer engagement.
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10 of 10 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

$10,000 – $49,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Tax Collaboration Platform
5.0 — LimTC provides customer support services for an IT company. The team manages ticketing workflows, responds to queries, monitors and reports issues, and implements a knowledge base for end users. Read more
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View projects from:

United States (9) Ukraine (6) Canada (4) Germany (3) England (2) Israel (1) Australia (1) Netherlands (1) Pakistan (1) Switzerland (1) United Arab Emirates (1) India (1) Estonia (1) Denmark (1)

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Aidey

5.0 32 reviews

$1,000+

< $25 / hr

10 - 49

Manila, Philippines

Services provided

75% Customer Service Outsourcing

15% Call Center Services

10% Back Office Outsourcing

Aidey is a Customer Service BPO specializing in outsourced customer support and call center solutions. Their customer reviews are overwhelmingly positive, with 100% noting improvements in response times, customer satisfaction, and operational efficiencies. Clients frequently commend Aidey's emotional intelligence, attention to detail, and proactive issue identification, highlighting them as a reliable partner for customer support outsourcing.

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Reviews mention Great project management
Clients have consistently praised Aidey's project management capabilities, highlighting their meticulous approach and effective communication. One client noted the use of a shared dashboard for real-time ticket stats and timely responses to internal queries, even on weekends. Another client commended the weekly QA audits and compliance logs provided without prompting. Overall, the sentiment reflects a strong confidence in Aidey's ability to manage projects efficiently and responsively.

Customer Support Services for E-Learning Platform

5.0 Mar 15, 2022

The onboarding was quite smooth when it comes to recruitment time and training, they met the timelines and milestones in full. When it comes to day-to-day management, the communication is done via a Slack channel and the team is very responsive. There is a team leader that is taking care of our account when it comes to preparation of training materials, reporting, training about new features or new for new team members and more.
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Customer Service Outsourcing for Roofing Asset Mgmt Platform

5.0 Jun 14, 2025

Project management was meticulous. They had a shared dashboard with real-time ticket stats, backlog trends, and QA scoring. Whenever a bug was identified through support patterns, they logged it in our Jira board via our integration. Response times to our internal queries were always within a few hours, even on weekends.
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Customer Support Services for Mobile Banking Company

5.0 Jul 17, 2025

They were excellent. They delivered detailed QA audits weekly and maintained compliance logs without us having to ask.
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6 of 6 Customer Service Outsourcing reviews are 5 stars

6 new reviews for Customer Service Outsourcing in past 6 months

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Support Services for Mobile Banking Company
5.0 — Aidey provided customer support services for a mobile banking company. They handled the Tier 1 support line, dealing with password resets, how-to questions, KYC follow-ups, and suspicious behavior Read more
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Industry Experience

Aidey has demonstrated expertise across various industries including Manufacturing, Financial Services, Software, Healthcare, Education, and Hospitality. Feedback highlights strengths in customer support management, efficiency improvements, and a keen attention to detail. Notably, they have achieved measurable results such as reducing response times and increasing customer satisfaction scores. Their cultural fit and adaptability are frequently praised, making them a strong candidate for firms seeking reliable, detail-oriented outsourced support in these sectors.
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Manufacturing Financial services Fitness Software Business services Real estate Media Education Hospitality & leisure Healthcare

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United States (18) India (2) Australia (1) England (1)

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WOW24-7

4.8 33 reviews

$1,000+

< $25 / hr

50 - 249

Afton, WY

Services provided

65% Customer Service Outsourcing

25% Call Center Services

10% IT Staff Augmentation

WOW24-7 is a Customer Service BPO that offers outsourced customer support services, specializing in email, chat, and 24/7 support operations. With a 100% satisfaction rate across reviews, clients commend their rapid response times, flexibility, and comprehensive quality assurance. Approximately 90% of reviewers highlight WOW24-7's excellent project management and communication, fostering high customer satisfaction and efficient support operations.

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3 of 4 reviews are 5 stars

2 new reviews for Customer Service Outsourcing services

Less than $10,000 avg. project cost

Reviewed 4 times in the past 6 months
Recent reviews of WOW24-7 indicate a consistently positive sentiment among clients. Users highlight the company's responsiveness, effective project management, and high-quality support. For instance, the Global Service Director of Promise Technology praised their seamless coordination and timely service delivery. Similarly, the digital manager at Nordic Pharma UK noted their impressive speed in handling inquiries, exceeding SLA expectations. Clients also appreciate WOW24-7's commitment to agent training and performance improvement, emphasizing a strong partnership without noted areas for improvement.
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8 of 9 Customer Service Outsourcing reviews are 5 stars

2 new reviews for Customer Service Outsourcing in past 6 months

$10,000 – $49,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Risk Management Company
5.0 — WOW24-7 provides customer support services for a risk management company. The team is responsible for providing level one customer support. Read more
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Average Project Cost Breakdown

$10,000 to $49,000 (11) Less than $10,000 (7) $50,000 to $199,999 (1) $200,000 to $999,999 (1)

What Clients Have Said
The feedback regarding WOW24-7's cost and value for money is overwhelmingly positive. Clients consistently highlight that their pricing fits within budget while providing excellent value. For instance, a client from Nordic Pharma UK noted that WOW24-7 offered 'good value for the cost.' Similarly, a project manager from Path emphasized that they received '50% less the cost' for maintaining their support team, demonstrating significant savings. Overall, clients appreciate the balance of affordability and high-quality service, making WOW24-7 a favorable choice for outsourcing needs.
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United States (7) Germany (4) Ireland (2) Denmark (2) Italy (2) Spain (2) Ukraine (2) Cyprus (1) India (1) Australia (1) Israel (1) Brazil (1) Scotland (1) England (1)

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IdeasUnlimited

4.9 95 reviews

$1,000+

< $25 / hr

50 - 249

Sugar Land, TX

Services provided

30% Customer Service Outsourcing

20% Call Center Services

10% Back Office Outsourcing +4 services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

10% Transcription

10% Translation

IdeasUnlimited is a customer service outsourcing company that excels in providing remote customer care and call center solutions. Overwhelmingly positive feedback highlights their ability to improve customer satisfaction and streamline operations, with 100% of reviewers praising their professionalism, communication, and flexibility. Their team's commitment to continuous improvement and alignment with client values sets them apart in the customer service BPO sector.

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Reviews mention Accommodating
Clients consistently express high satisfaction with IdeasUnlimited's accommodating nature. One client highlighted their 'magical ability to accommodate business difficulties,' emphasizing their exceptional service and adaptability. Another client praised their responsiveness to requests, noting that IdeasUnlimited was 'quite accommodating' throughout the project. Overall, the sentiment surrounding their accommodating approach is overwhelmingly positive, reinforcing their reputation as a reliable partner capable of meeting diverse client needs.

Business Operations Services for Crowdfunding Company

5.0 Feb 24, 2024

What stands out most about them is their magical ability to accommodate business difficulties, demonstrating a top-notch level of service that surpasses expectations. This unique capability sets them apart and reinforces the confidence we have in their partnership.
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Bilingual Call Center Services for Wellness Company

5.0 Jun 24, 2023

They were quite accommodating to our demands, responding right away to any queries or requests for more assistance throughout the cooperation.
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Virtual Assistance for Real Estate Firm

5.0 Jun 23, 2023

The versatility of Ideasunlimited to adapt their services to our particular needs was what most struck me about them. They spent time learning about our real estate company and then customized their virtual assistant solutions in line with that knowledge.
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11 of 11 Customer Service Outsourcing reviews are 5 stars

3 new reviews for Customer Service Outsourcing in past 6 months

$10,000 – $49,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Call Center Services for Automotive Training Company
5.0 — IdeasUnlimited provides ongoing call center services for an automotive training company. The team answers calls 24/7 and handles email support, ticket work, and account setup, among other backend Read more
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Average Project Cost Breakdown

$10,000 to $49,000 (32) $50,000 to $199,999 (11) Less than $10,000 (5) $200,000 to $999,999 (3)

What Clients Have Said
Clients consistently express satisfaction with IdeasUnlimited's cost-effectiveness and overall value. Multiple reviews highlight the company's pricing as fitting within budget while delivering quality services. For instance, one client noted, 'Good value for cost,' while another emphasized their 'great culture fit' and 'solid job' in achieving project goals. Overall, the sentiment is positive, with many clients stating that the services provided surpass expectations, making it a worthy investment.
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More responsive than most other service providers

IdeasUnlimited is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Boldr.

4.8 10 reviews

$1,000+

Undisclosed

1,000 - 9,999

Santa Monica, CA

Services provided

50% Customer Service Outsourcing

15% Back Office Outsourcing

15% Call Center Services +2 services

15% Employer of Record (EOR) Services

5% Data Annotation Services

Boldr. is a Customer Service BPO company specializing in outsourced customer support and call center solutions. Reviewers highlight their adaptability, strong partnership approach, and ability to reduce costs, with one client saving $6 million annually. While praised for their responsiveness and low attrition rates, 67% of reviews suggest improvements in hiring time. Overall, Boldr.'s services have been effective, though experiences vary.

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Reviews mention Honest
The overall sentiment regarding Boldr. is highly positive, with clients appreciating their genuine partnership approach. One client noted, "They’re the most genuine business partner I’ve found," highlighting their commitment to care for people and deliver effective outsourcing solutions. Feedback emphasizes Boldr.'s responsiveness, flexibility, and low attrition rates. However, a minor concern was raised about the time to hire, which could be longer than competitors. Overall, clients feel they have a trustworthy and effective partner in Boldr.

Email, Call and Chat BPO Support for Home Goods Company

4.5 May 27, 2022

Managing a partnership with Boldr. requires each partner to be very honest with the other. Customers need to be clear about what they want so Boldr. can execute it.
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BPO, EOR & Customer Service Outsourcing for Online Platform

5.0 Feb 11, 2025

Their CEO, David, is genuinely connected to their mission, which is to really take care of people and do great outsourcing work. He really cared about that and being a good partner. He really sees the relationship as a partnership. They’re the most genuine business partner I’ve found. Boldr. is the most genuine group of people. They care about people and want to do the right thing.
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1 of 2 Customer Service Outsourcing reviews are 5 stars

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for GPS Pet Tracker Provider
4.5 — Boldr. provided customer services outsourcing services for a GPS pet tracker provider. Boldr. provided multi-language support via email and chats for the client's customers around the world. Read more
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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Client feedback highlights Boldr.'s strong value for money, with many praising their cost-effectiveness. For instance, Babylist reported annual savings of $6 million due to their services, while Tractive noted that Boldr.'s pricing fit their budget and provided great value. Overall, sentiment is positive, emphasizing that Boldr. delivers high-quality support and effective solutions at competitive prices, making them a preferred partner for many clients.
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United States (6) Austria (1) Canada (1)

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PartnerHero

4.9 6 reviews

Undisclosed

< $25 / hr

1,000 - 9,999

Boise, ID

Services provided

60% Customer Service Outsourcing

10% Application Testing

10% Back Office Outsourcing +2 services

10% Call Center Services

10% Finance & Accounting Outsourcing (FAO)

PartnerHero is a Customer Service BPO that specializes in Customer Support Outsourcing and Remote Customer Care solutions. Reviewers consistently praise the company for its great cultural fit, alignment with client values, and exceptional customer service, with 100% expressing satisfaction. Notably, PartnerHero achieved a monthly customer satisfaction average score of 4.65 out of 5 stars, demonstrating strong performance and client satisfaction.

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Reviews mention Professional
Clients consistently commend PartnerHero for their professionalism and thoroughness in service delivery. One client highlighted their ability to quickly onboard resources and manage projects effectively, stating, 'they're professionals' and 'they're on top of the project.' Another client noted their flexibility and interest in client needs, emphasizing that PartnerHero 'represented themselves very professionally.' Overall, the sentiment reflects a strong appreciation for their dedicated and organized approach to customer support.

BPO Service for Social Impact FinTech Platform

5.0 Feb 23, 2023

PartnerHero is very responsive, and we’re happy with their performance. They’re on top of the project; the team is timely and well-organized. Overall, we have constant communication through our integrated Slack channel, Service Cloud, and Grasshopper.
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Customer Support for EV Mobile Charging Company

5.0 Feb 23, 2023

They are extremely professional and thorough. It was as if they had a true stake in the company.
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Industry Experience

PartnerHero has demonstrated expertise across various industries, including Media, Beauty & Cosmetics, Automotive, and Software. Clients commend their responsiveness, professionalism, and ability to adapt to specific needs, resulting in high customer satisfaction ratings. The company excels in delivering tailored support services, such as customer service, training, and technical assistance. Overall, PartnerHero is particularly well-suited for companies seeking reliable outsourcing solutions in high-demand sectors, especially those requiring personalized customer engagement.
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Media Beauty & Cosmetics Software Automotive

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (2) Less than $10,000 (1) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently highlight PartnerHero's affordability and excellent value for money, noting that their pricing aligns well with project budgets. For instance, one client mentioned they chose PartnerHero primarily due to their budget-friendly rates. Another client emphasized their satisfaction with the services provided, stating that PartnerHero delivered high-quality support while remaining cost-effective. Overall, sentiments reflect a strong appreciation for the balance between cost and service quality, with clients feeling they received significant value for their investments.
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Manhattan, New York (1) El Segundo, California (1) Missoula, Montana (1) Somerville, Massachusetts (1) Bergen Beach, New York (1)

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LTVplus

4.9 8 reviews

$1,000+

< $25 / hr

250 - 999

Services provided

55% Customer Service Outsourcing

25% Call Center Services

10% Back Office Outsourcing +2 services

5% AI Consulting

5% Staffing

LTVplus is a Customer Support Outsourcing company excelling in remote customer care and call center solutions. Across their reviews, 100% of clients highlight their timely delivery and effective communication, while 67% mention cost-effectiveness and alignment with company values. Notably, 50% commend their ability to enhance customer satisfaction and retention significantly.

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Reviews mention Proactive
Clients have consistently praised LTVplus for their proactive approach, highlighting their responsiveness and ability to anticipate needs. One client noted, 'They always go above and beyond my expectations,' indicating a strong commitment to providing additional support. Another remarked on their impressive engagement level and organization in training, which enhances their service delivery. Overall, the sentiment is highly positive, with clients appreciating LTVplus's initiative and attentiveness.

Customer Support Outsourcing for Tutoring Company

4.5 May 14, 2024

LTVplus is extremely responsive and always goes above and beyond my expectations. They anticipate our needs and listen for opportunities to provide additional support based on the projects that are happening within my company. The level of engagement and willingness to jump in and provide support for our startup is very impressive.
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Average Project Cost Breakdown

$50,000 to $199,999 (2) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently commend LTVplus for their competitive pricing and exceptional value for money. For instance, one customer highlighted that the pricing fit their budget while also providing great value for the cost. Another client noted the company's ability to deliver quality service at a budget-friendly rate. Overall, the sentiment reflects satisfaction with the cost-effectiveness of LTVplus's services, with multiple clients expressing that the value received far exceeds expectations.
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More responsive than most other service providers

LTVplus is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Miami, Florida (1) Rockville, Maryland (1) Greenville, South Carolina (1) Los Angeles, California (1) Pittsburgh, Pennsylvania (1) Richmond, Virginia (1)

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ContactWorks

5.0 10 reviews

$5,000+

$25 - $49 / hr

50 - 249

Austin, TX

Services provided

50% Customer Service Outsourcing

25% Call Center Services

25% Sales Outsourcing

ContactWorks is a customer service BPO specializing in customer support outsourcing, remote customer care, and call center solutions. The company is lauded for its exceptional service, with 100% of reviews highlighting their reliability, efficiency, and brand alignment. Clients consistently commend ContactWorks for their transparency, timely communication, and the ability to seamlessly integrate as an extension of their team.

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6 of 7 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Call Center Services for Contact Center Company
5.0 — ContactWorks provides call center services for a contact center company. The team is tasked with validating information via phone calls: directory data for approximately 9,000 dental office Read more
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Industry Experience

ContactWorks has demonstrated expertise across various industries, including Business Services, Telecommunications, Education, and Retail. Clients highlight their strengths in customer support, flexibility, and responsiveness. Particularly noted in Telecommunications and Education, they provide robust 24/7 support and manage complex technical challenges effectively. Overall sentiment is highly positive, with clients praising their commitment to quality and ability to enhance customer experiences across all sectors.
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Telecommunications IT Services Education Transportation Retail Business services

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United States (8) Mexico (1)

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Fusion CX

4.6 16 reviews

$10,000+

< $25 / hr

10,000+

Pasig, Philippines

Services provided

30% Customer Service Outsourcing

40% Call Center Services

20% Sales Outsourcing +1 service

10% Back Office Outsourcing

Fusion CX is a professional BPO services provider specializing in order taking, complaint handling, and outbound call center operations. The company is commended for its problem-solving attitude and dedication, with 85% of reviews highlighting improved customer experience and cost savings. Reviewers also note strengths in communication and time-saving, though some suggest enhancements in pricing structures and tech solutions.

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Reviews mention Communicative
Clients have consistently praised Fusion CX for their strong communication skills, noting their ability to effectively handle customer issues and maintain relationships. One client highlighted their agents' experience and networking capabilities, emphasizing that communication is a key strength of the service provider. Overall, the sentiment regarding Fusion CX's communicative approach is highly positive, with clients feeling supported and well-informed throughout their engagement.

IT Services Lead Generation

5.0 Aug 18, 2017

The service provider's strengths include their communication, networking, and problem-solving skills.
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Industry Experience

Fusion CX has received positive feedback across various industries, including Retail, Business Services, IT Services, Telecommunications, Hospitality, Manufacturing, and Nonprofit. Clients commend their expertise in improving customer experience, lead generation, and operational efficiency. The sentiment is particularly strong in Retail and Business Services, where partners noted significant sales increases and streamlined workflows. Overall, Fusion CX demonstrates strengths in problem-solving, communication, and cost-effectiveness, making them a suitable choice for companies seeking robust outbound services.
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Retail Business services Information technology Hospitality & leisure Manufacturing IT Services Nonprofit Telecommunications

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Average Project Cost Breakdown

$50,000 to $199,999 (3) $10,000 to $49,000 (2) Less than $10,000 (1) $10,000,000 + (1)

What Clients Have Said
Clients have generally expressed satisfaction with Fusion CX's pricing, noting it as competitive and offering good value for money. One client highlighted saving approximately $4,000 monthly in labor costs, while another mentioned they found the best price for their needs. However, some reviews suggested that pricing could be improved, indicating a desire for a more transparent structure. Overall, the sentiment is positive, with many clients appreciating the balance between cost and quality of service.
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United States (6) India (2)

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Blue Valley Marketing

4.9 16 reviews

$5,000+

$25 - $49 / hr

250 - 999

Home, KS

Services provided

40% Customer Service Outsourcing

35% Call Center Services

25% Sales Outsourcing

Blue Valley Marketing is a Customer Support Outsourcing firm specializing in outbound lead generation through email campaigns and market research. The company received positive feedback, with clients noting a 20% increase in sales income and a 60% rise in qualified leads. Reviewers commend their flexibility and project management, with no areas for improvement cited.

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Reviews mention Knowledgeable
Clients consistently praise Blue Valley Marketing for their knowledgeable and responsive team. One client noted the 'responsive and knowledgeable agents' who efficiently handle inquiries and reservations, contributing to increased customer satisfaction. Their commitment to excellence and data-driven approach are highlighted as key strengths, with measurable outcomes such as reduced labor costs and improved revenue. Overall, the sentiment reflects a high level of confidence in their expertise and ability to deliver results.

Customer Support Services for Restaurant Business

5.0 Sep 6, 2023

Blue Valley has been a game-changer for our restaurant company. Since partnering with them, we've witnessed significant progress and undeniable success. Firstly, our customer satisfaction ratings have soared higher, thanks to their responsive and knowledgeable agents who handle inquiries and reservations efficiently. Additionally, their data analytics and reporting have helped us optimize staffing levels, resulting in reduction of labor costs without compromising service quality.
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Industry Experience

Blue Valley Marketing has received positive feedback across multiple industries, including Media, IT Services, Hospitality, Wellness & Fitness, Restaurants, and Software. Clients commend their expertise in lead generation, customer service, and project management, noting consistent improvements in metrics such as customer satisfaction and sales revenue. The overall sentiment is highly favorable, reinforcing their adaptability and strong communication skills, making them a suitable partner for clients in these sectors.
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Media Information technology IT Services Hospitality & leisure Wellness & Fitness Restaurants Software Nonprofit Manufacturing Publishing

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Average Project Cost Breakdown

Less than $10,000 (5) $10,000 to $49,000 (4) $50,000 to $199,999 (1)

What Clients Have Said
Clients consistently praise Blue Valley Marketing for providing excellent value for money, with numerous reviews highlighting that their pricing aligns well with budgetary constraints. One client noted, 'Pricing fit our budget and good value for cost,' while another mentioned their 'cost per order' was favorable. Overall, the sentiment reflects a strong appreciation for the quality of services relative to the costs, indicating that clients feel they receive substantial returns on their investments.
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More responsive than most other service providers

Blue Valley Marketing is responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Peak Support

4.9 10 reviews

$10,000+

< $25 / hr

1,000 - 9,999

Cambridge, MA

Services provided

70% Customer Service Outsourcing

30% Call Center Services

Peak Support is a Customer Service BPO specializing in Customer Support Outsourcing. They consistently receive high praise for maintaining a CSAT score of 4.8+ and for their proactive communication, with 100% of reviewers noting their responsiveness and adaptability. Clients commend Peak Support's ability to seamlessly integrate and operate as an extension of their teams.

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2 of 2 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Subscription Box Company
5.0 — Peak Support provides customer support services for a subscription box company. They handle the client's customer support across email, chat, and phone, including member inquiries, and issue Read more
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Industry Experience

Peak Support demonstrates extensive expertise in eCommerce, Home Services, Retail, and other sectors, delivering high customer satisfaction through efficient scaling of operations. In eCommerce, they excel in managing fluctuating ticket volumes and maintaining high CSAT scores. In Home Services, they enhance call resolution rates, saving significant operational hours. Their strengths lie in seamless integration, proactive communication, and adaptability, making them a suitable partner across diverse industries seeking reliable customer support solutions.
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Consumer Products Retail Business services Healthcare Home Services eCommerce Other industries

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Average Project Cost Breakdown

$10,000 to $49,000 (3) $200,000 to $999,999 (1)

What Clients Have Said
Clients generally perceive Peak Support as offering good value for their cost, often citing their high ratings and strong alignment with company values as key factors in their selection. Specific feedback highlights effective project management, timely delivery, and proactive communication. For instance, one client noted significant time savings and efficiency improvements, while another emphasized the seamless integration of Peak Support as an extension of their team. Overall, the sentiment is positive, with clients feeling they receive high-quality service relative to their investment.
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Boston, Massachusetts (3) New York City, New York (2) El Segundo, California (2) Chicago, Illinois (1) Los Angeles, California (1) Telluride, Colorado (1)

This provider is fluent in 2 languages:

English

Spanish

This provider is available in 1 time zone:

Eastern Standard Time (EST)

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Welsend

4.9 11 reviews

$50,000+

< $25 / hr

10,000+

Wei Fang Shi, China

Services provided

50% Customer Service Outsourcing

30% Call Center Services

10% Back Office Outsourcing +1 service

10% CRM Consulting and SI

Welsend is a professional contact center and outsourcing service provider, offering solutions for telemarketing, customer service, and technical support. Their clients consistently praise their project management capabilities, professionalism, and effective communication. Across reviews, 90% of clients highlight Welsend's detailed orientation and responsiveness, while clients note minor areas for improvement, such as employee retention and service level management.

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Reviews mention Passionate about their work
Client feedback highlights Welsend's passion for their work, emphasizing the dedication and care of their agents. One client noted, 'These are a team of lovely, tireless, brave, patient, and passionate agents!' This sentiment is reinforced by their willingness to contribute and prioritize service over profitability. Overall, clients express a strong appreciation for Welsend's commitment to excellence and their operational integrity.

Call Center Services for Government Hotline Team

5.0 Mar 4, 2022

These are a team of lovely, tireless, brave, patient, and passionate agents! I am not saying problems never occur but they don't affect their sense of honor, responsibility, and love overall.
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Industry Experience

Welsend has demonstrated significant expertise across various industries, including Telecommunications, Government, Transportation, Manufacturing, and Hospitality. In Telecommunications, they excelled in increasing sales and customer satisfaction. Their Government engagements highlight professionalism and operational efficiency. In Transportation, Welsend provided effective customer service support, while in Manufacturing, they showcased strong project management and adaptability. In Hospitality, they impressed clients with quick execution and service quality. Overall, their strengths lie in responsiveness, project management, and industry-specific solutions, making them a good fit for clients in these sectors.
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Telecommunications Government Transportation Manufacturing Hospitality & leisure

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Average Project Cost Breakdown

$200,000 to $999,999 (3) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Welsend is consistently recognized for providing strong value for money, with clients noting their pricing aligns well with budget expectations. One client highlighted Welsend as a 'great culture fit' and 'good value for cost,' while another emphasized their 'professionalism and reliability' as key strengths. Overall, feedback suggests that Welsend delivers quality services effectively, making them a commendable choice for businesses seeking cost-effective solutions.
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$2,000 Best for local companies $2,000 Best for national companies $2,500 Best for global companies

Excellent Customer Service in Manila and China
Excellent Customer Service in Manila and China
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2ndOffice

5.0 2 reviews

$1,000+

< $25 / hr

250 - 999

Services provided

30% Customer Service Outsourcing

20% Back Office Outsourcing

10% Accounting +4 services

10% E-Commerce Development

10% Ecommerce Marketing

10% Graphic Design

10% Web Design

2ndOffice is a Customer Service BPO company providing outsourced customer support and call center solutions. Reviews highlight their exceptional project management, commitment, and responsiveness, with 100% positive feedback on their customer service quality and team integration. Their dedication to customer care and value proposition make them a preferred choice for customer support outsourcing.

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Reviews mention Timely
Clients express a highly positive sentiment regarding 2ndOffice's timeliness in project delivery. One review highlights their 'outstanding management and internal support,' noting that they were 'responsive' and executed tasks 'perfectly.' This reflects a commitment to meeting deadlines and addressing client needs promptly. Overall, clients appreciate the company's dedication to timely execution, indicating a strong alignment with their expectations.

Customer Service Outsourcing for Omnichannel Retailer

5.0 Oct 31, 2023

Outstanding management and internal support with direct supervision, training support, SOP creation and quality assurance team. They were responsive and executed everything perfectly. They were committed to us as the customer and dedicated to perform for the customers.
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1 of 1 Customer Service Outsourcing reviews are 5 stars

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Omnichannel Retailer
5.0 — 2ndOffice handles Amazon returns and financial information using NetSuite for an omnichannel retailer. They oversee communication with customers, manage sales and promotions, and answer product Read more
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Industry Experience

2ndOffice has demonstrated strong capabilities in the retail and business services sectors. Clients in retail highlight their exceptional customer support and effective management, noting significant improvements in customer engagement and operational efficiency. In the business services industry, feedback emphasizes their cost-effectiveness and quick response times, allowing companies to save on staffing costs. Overall, 2ndOffice is well-regarded for their commitment to client success and efficient service delivery, making them a fitting choice for businesses in these industries.
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Retail Business services

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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients consistently highlight 2ndOffice's competitive pricing and exceptional value for money. One reviewer noted that they chose 2ndOffice for its 'good value for cost' and experienced outstanding management that they could not afford otherwise. Another client emphasized significant savings, stating that 2ndOffice saves them 'thousands of dollars' by reducing the need for additional staff. Overall, the sentiment reflects satisfaction with the cost-effectiveness and quality of services provided.
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Pexly

4.8 22 reviews

$1,000+

< $25 / hr

250 - 999

Amsterdam, Netherlands

Services provided

45% Customer Service Outsourcing

45% Back Office Outsourcing

10% Sales Outsourcing

Pexly, a Customer Support Outsourcing (CSO) company, specializes in providing flexible and efficient customer service solutions. Across reviews, 100% of clients highlight their cost-effectiveness and value for money, while 85% commend their project management and responsiveness. Pexly's ability to rapidly deploy well-trained agents and adapt to specific client requirements is frequently praised, ensuring high customer satisfaction and timely service delivery.

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Reviews mention Puts the customer first
Pexly demonstrates a strong commitment to customer satisfaction, as highlighted by clients' feedback on their proactive approach to understanding needs and providing tailored solutions. One client noted their 'dedication to meeting our needs' and another praised their 'will to find the best candidate' for the project. Overall, clients express high satisfaction with Pexly's responsiveness and focus on building long-term relationships, indicating a customer-first mentality.

Customer Surpport Services for Cosmetic Products Company

4.0 Jan 2, 2024

We were thrilled with their dedication to meeting our needs. And involvement of the agents.
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Lead Generation for User Interaction Suite

5.0 Apr 8, 2022

We were impressed by their will to find the best candidate who met our needs and their dedication to our company and goals.
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6 of 7 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

$10,000 – $49,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Outdoor Co
4.0 — Pexly has provided customer service support for an outdoor company. The team has responded to the client's customer requests in different languages, including English, German, Italian, and French. Read more
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Industry Experience

Pexly has demonstrated expertise across various industries including IT Services, Automotive, Retail, Beauty & Cosmetics, Software, Hospitality & Leisure, Consumer Products, Education, and Advertising & Marketing. Feedback highlights their strengths in providing high-quality customer service, efficient project management, and quick response times. Overall sentiment is positive, with clients praising their ability to manage teams remotely and deliver cost-effective solutions tailored to industry-specific needs. Pexly is particularly well-suited for companies seeking scalable customer support and operational assistance.
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Select Industry to see insights

IT Services Automotive Retail Beauty & Cosmetics Software Hospitality & leisure Consumer Products Education Advertising & marketing Arts, entertainment & music

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Average Project Cost Breakdown

$10,000 to $49,000 (8) Less than $10,000 (2) $200,000 to $999,999 (2) $50,000 to $199,999 (1)

What Clients Have Said
Pexly consistently receives positive feedback regarding its cost-effectiveness and overall value for money. Clients such as the Head of Operations from a cosmetics company noted that Pexly's pricing fits their budget while providing good value. Similarly, the Team Lead Support at VERBI GmbH highlighted the company's pricing as a key factor in their selection, stating it offered 'good value for cost.' Overall, the sentiment reflects satisfaction with Pexly's services relative to their pricing.
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CrewBloom

4.7 38 reviews

$1,000+

< $25 / hr

50 - 249

New York, NY

Services provided

25% Customer Service Outsourcing

25% Sales Outsourcing

10% Back Office Outsourcing +4 services

10% Finance & Accounting Outsourcing (FAO)

10% Recruiting

10% Recruitment Process Outsourcing

10% Staffing

CrewBloom is a Customer Service Outsourcing company known for delivering top-tier customer support and administrative services. Reviews indicate a strong focus on efficiency, with 100% of respondents highlighting excellent communication and responsiveness. The company consistently meets or exceeds customer expectations, with clients appreciating its cost-effectiveness and alignment with their culture and values.

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Reviews mention High-quality work
Clients consistently commend CrewBloom for their high-quality work and responsiveness. Feedback highlights the impressive quality of candidates, quick turnaround times, and effective communication. For instance, a dental company manager noted the 'quality of candidates' as a standout feature, while the CEO of NOM Media appreciated their 'technical expertise' and commitment to delivering 'high-quality output.' Overall, the sentiment is overwhelmingly positive, with clients expressing satisfaction and confidence in CrewBloom's capabilities.

Past-Due Payment Collection Services for Dental Laboratory

5.0 Jun 18, 2024

Our client success manager, and the quality of candidates from CrewBloom was impressive.
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Back-Office Outsourcing for Global Platform

5.0 Jun 15, 2024

The team was able to provide consistent results daily. They are committed and determined to produce a high quality output to deliver tasks on time.
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Email Outreach & Marketing for Marketing & Media Agency

5.0 Sep 27, 2023

CrewBloom's project management and responsiveness as an outsourcing partner has been excellent. Overall, CrewBloom delivered high-quality work on time and was highly responsive to needs.
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CS Outsourcing for Container Manufacturing Company

5.0 May 6, 2022

CrewBloom has been a good partner in helping us grow our business quickly and providing us with high-quality human capital resources.
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Outbound Call Center Services for Real Estate Firm

5.0 Nov 9, 2020

The most impressive thing about the company was the quality talent of the team they provided.
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Industry Experience

CrewBloom has demonstrated strong expertise across various industries including Human Resources, Education, Financial Services, Dental, Software, Consulting, IT Services, Advertising & Marketing, and Real Estate. Feedback highlights their proficiency in staffing, customer support, and project management. Clients commend their responsiveness, quality of candidates, and ability to adapt to specific needs. Overall sentiment is highly positive, suggesting a strong fit for organizations seeking reliable outsourcing in these sectors.
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Select Industry to see insights

Consulting Other Industry Financial services Dental Software IT Services Advertising & marketing Real estate Retail Education Human Resources Chemicals & Biotechnology

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Average Project Cost Breakdown

$10,000 to $49,000 (6) Less than $10,000 (5) $50,000 to $199,999 (3) $200,000 to $999,999 (1) $10,000,000 + (1)

What Clients Have Said
Overall, clients expressed strong satisfaction with CrewBloom's cost-effectiveness and value for money. Many reviews highlighted that CrewBloom's pricing fit within clients' budgets while delivering high-quality service. For instance, one client noted, 'Pricing fit our budget' and described the services as 'true value.' Additionally, another client remarked on the 'good value for cost,' emphasizing the quality of personnel provided. The sentiment is overwhelmingly positive, with clients feeling they received more than what they paid for.
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More responsive than most other service providers

CrewBloom is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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HiredSupport

4.9 6 reviews

$1,000+

< $25 / hr

10 - 49

Lahore, Pakistan

Services provided

35% Customer Service Outsourcing

15% Back Office Outsourcing

15% Call Center Services +3 services

15% Data Annotation Services

10% Content Moderation Services

10% Transcription

HiredSupport is a Customer Support Outsourcing company specializing in services such as manning chatbots, support ticket management, and knowledge base review. They received positive feedback for significantly reducing customer response times and adapting quickly to dynamic client needs, with 100% of reviewers highlighting their communication efficiency and responsiveness.

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Industry Experience

HiredSupport has received positive feedback across various industries, showcasing their adaptability and effectiveness. In Agriculture, they excelled in reducing customer support response times. The Gaming industry highlighted their professional communication and flexible support solutions, while Retail clients praised their ability to provide comprehensive coverage and improve customer satisfaction. In Healthcare, they achieved a remarkable 90% customer satisfaction score, and in Software, they significantly enhanced response times and client satisfaction ratings. Overall, they demonstrate strong expertise in customer support across Agriculture, Gaming, Retail, Healthcare, and Software sectors.
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Select Industry to see insights

Agriculture Gaming Retail Healthcare Software

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Average Project Cost Breakdown

$10,000 to $49,000 (3) Less than $10,000 (2)

What Clients Have Said
Clients generally find HiredSupport to offer excellent value for money, with specific feedback highlighting their flexible and cost-effective pricing models. For example, one client noted that HiredSupport provided a shared agent option, which was crucial for managing unpredictable workloads without the need for long-term commitments. Another reviewer emphasized the company's ability to deliver high-quality service at a reduced cost, resulting in significant improvements in customer satisfaction scores. Overall, the sentiment reflects strong satisfaction with the company's pricing and value proposition.
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More responsive than most other service providers

HiredSupport is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

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United States (2) Canada (1) Romania (1)

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Veta Virtual

5.0 62 reviews

$1,000+

Undisclosed

50 - 249

Toronto, Canada

Services provided

33% Customer Service Outsourcing

34% Recruitment Process Outsourcing

33% AI Development

Veta Virtual is a Customer Service BPO specializing in call center outsourcing and customer support services. The company has received overwhelmingly positive feedback, with reviews highlighting their professional, responsive, and detail-oriented approach. Approximately 83% of reviewers praised their ability to seamlessly integrate into clients’ operations, improve communication efficiency, and provide personalized, company-specific solutions.

See all 62 projects

4 of 5 reviews are 5 stars

Less than $10,000 avg. project cost

Reviewed 5 times in the past 6 months
In the last six months, Veta Virtual has received overwhelmingly positive feedback from clients, highlighting their professionalism, responsiveness, and effective communication. Clients praised their ability to manage virtual events and call handling efficiently, often noting the seamless experience and high-quality service provided. Specific commendations include their proactive approach in asking insightful questions and their attentive management team, which extended support even after contract termination. Overall, there were no significant areas for improvement identified by clients.
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6 of 7 Customer Service Outsourcing reviews are 5 stars

Less than $10,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Call Center & Sales Services for Mortgage Brokerage Firm
5.0 — Veta Virtual provided call center and sales services for a mortgage brokerage firm. They handled inquiries, took on sales calls, obtained client contact information, and collaborated with the Read more
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Average Project Cost Breakdown

Less than $10,000 (30) $10,000 to $49,000 (10) $50,000 to $199,999 (2)

What Clients Have Said
Clients consistently commend Veta Virtual for their competitive pricing, which aligns well with budgetary constraints. Multiple reviews highlight the company's excellent value for money, with one client noting that Veta Virtual's services significantly increased consultation bookings for their law firm. However, some clients indicated that financial constraints ultimately led to the discontinuation of services, suggesting a need for flexible pricing options. Overall, the sentiment towards cost and value is largely positive, emphasizing affordability and quality.
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United States (30) Canada (25)

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IntelligentBee

4.8 9 reviews

$5,000+

< $25 / hr

250 - 999

Iași, Romania

Services provided

50% Customer Service Outsourcing

30% Call Center Services

20% Back Office Outsourcing

IntelligentBee specializes in Customer Support Outsourcing, providing 24/7 customer service BPO solutions with a focus on improving response times and customer satisfaction. With 100% positive feedback, clients consistently praise their commitment, professionalism, and effective communication, while 50% highlight their ability to integrate seamlessly with internal teams.

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Reviews mention Open to feedback
The overall sentiment regarding IntelligentBee's openness to feedback is highly positive. Clients have noted their commitment to continuous improvement based on feedback, with one client highlighting, 'They are always open to me when I propose a new idea.' Another client remarked on the 'healthy and fluid communication' that facilitates discussions on service enhancements. Overall, clients appreciate the proactive approach to incorporating their insights, contributing to successful project outcomes.

Customer Service Support for Open-Source Management SaaS Co

4.5 Oct 3, 2023

The IB team has been committed and responsible in their deliveries. They have been continuously improving based on our feedback. We have healthy and fluid communication that allows us to dive into the different metrics and detect opportunities for improvement of their service.
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Application Development for Influencer Networking Platform

5.0 Dec 4, 2019

We do calls every morning with the team, discussing what they’d done the previous day and what they’re going to do next. They also helped me learn lots of things regarding development and are always open to me when I propose a new idea. IntelligentBee is very involved with this project, and some team members have been working on it from the beginning, despite my being difficult to collaborate with.
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1 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
In the last six months, IntelligentBee has received positive feedback for their exemplary technical support and responsiveness, with clients noting significant improvements in employee satisfaction and timely project delivery. A department manager from Gorgias highlighted their effective IT support, noting low response times and a high satisfaction rate among users. However, suggestions for improvement included enhancing documentation practices for standard operating procedures.
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1 of 2 Customer Service Outsourcing reviews are 5 stars

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Support for Open-Source Management SaaS Co
4.5 — IntelligentBee provides customer service support for an open-source management SaaS company. The team is responsible for responding to customers 24/7 and monitoring customer satisfaction. Read more
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United States (3) Norway (2) Romania (2) Canada (1)

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Customer Support Outsourcing FAQs

Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.

E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.

A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.

Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:

Voice, chat, and email support (Tier 1–3)
Technical troubleshooting and product onboarding
Order processing, refunds, and billing inquiries
Social media moderation and community management
Multilingual or 24/7 coverage
Quality assurance, analytics, and CSAT reporting

Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.

Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:

Shared agents: $8–$15 per hour (often offshore)
Dedicated agents: $15–$30 per hour for mid-tier markets
Specialized or technical agents in high-cost regions: $30–$50+ per hour

When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.

Map your project’s unique requirements—channels, hours, volumes, and languages.
Shortlist vendors with proven experience in your industry and ticket complexity.
Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
Run a pilot or SLA-backed trial before signing a long-term contract.

Guaranteed CSAT scores without a clear methodology
Vague pricing or hidden setup fees
High agent turnover rates or lack of training documentation
Limited transparency into QA scores or call recordings
Poor data-security certifications (e.g., no ISO/PCI compliance)

How do you recruit, train, and retain agents for my account?
Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
What are your average response and resolution times for clients like us?
How is performance reported, and how often can we audit calls/chats?
What is your disaster-recovery and data-protection policy?
Can we start with a pilot program, and how is success defined?

Top Customer Support Outsourcing Companies

Best Customer Service Outsourcing Companies

Reviews mention Great project management

Call Center Services for Automotive Company

Digital Marketing, SMM & SEO for Software Solutions Company

CX Outsourcing for Financial Services Firm

CX Outsourcing for Financial Services Firm

Industry Experience

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What Clients Have Said

Reviews mention Unique expertise

Call Center Services for E-Learning Software Company

Inbound, Outbound, & Back Office for Pain Management Practice

Customer Service Outsourcing for Parking Software Company

Average Project Cost Breakdown

What Clients Have Said

Helpware CX is very responsive

Reviews mention Positive attitude

Customer Support for Interactive Gaming Platform

Multilingual Customer Service & Back-Office for Beauty Brand

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Adaptable

Mobile App Dev for Clean Cooking Solutions Company

Reviewed 3 times in the past 6 months

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Reviews mention Well-organized projects

Recruitment Process Outsourcing for Technology Solutions Co

Recruitment Process Outsourcing for Pet Supplements Company

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Hire With Near is very responsive

Customer Service & Back-Office Support for Protection Agency

Industry Experience

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Top Customer Service is very responsive

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What Clients Have Said

Reviews mention Receptive

Call Center Services for Premium Coffee Brand

Customer Service, Security & Risk Assessment for Fintech Co

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What Clients Have Said

Reviews mention Efficient

BPO Services for RegTech Company

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What Clients Have Said

Reviews mention Unique expertise

IT Staff Augmentation for Digital Agency

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Reviews mention High-quality work

Customer Service Outsourcing for Insurance Company

Customer Service Outsourcing for Insurance Company

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Innovature: AI-Driven Outsourcing Partner is very responsive

Back Office Outsourcing for Fitness Apparel Company

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Reviews mention Hard working

Customer Service Outsourcing for Online Yoga Instructions Co

Customer Support for Enterprise SaaS Company

six eleven global services is very responsive

Reviews mention Reliable

Employee of Record Services for Software Company

Customer Service Outsourcing for Operations Platform

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