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Top Customer Support Outsourcing Companies

Great customer experiences keep buyers loyal, but building an in-house support team isn’t always practical. Customer support outsourcing companies give you on-demand talent, multichannel expertise, and 24/7 coverage so you can focus on core growth. Clutch curates the world’s top providers through a rigorous, review-driven vetting process that verifies client results, industry expertise, and service quality. Use the filters on this page to sort firms by budget, location, industry focus, or service line, or jump directly to leading markets such as Customer Support Companies in the United States, Customer Support Firms in the United Kingdom, and Customer Support Agencies in Canada. Read in-depth client reviews, compare portfolios, and hire with confidence.

Ratings Updated: April 4, 2026

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Featured

What are Featured Providers?
Hugo Inc.

5.0 28 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Chicago, IL

Services provided

25% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.

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Reviews mention Well-organized projects
Clients have consistently praised Hugo for their well-organized project management and efficient onboarding processes. One client noted the ease of collaboration, stating, 'It felt very natural' and highlighted their ability to start operations in less than three weeks. Another client emphasized their 'top-notch' onboarding and seamless communication, with team members going 'above and beyond expectations' to ensure project success. Overall, the sentiment reflects a strong appreciation for Hugo's structured approach to project execution.

Outsourced Accounting & Content Writing for IT Services Firm

4.5 Sep 11, 2023

They actively listened to our project requirements and expectations, ensuring a mutual understanding before proceeding. Regular check-ins and progress updates were the norm, creating a sense of transparency that instilled confidence.
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Digital Strategy for Environmental Solutions Platform

5.0 Aug 29, 2023

We had an onboarding session that lasted 1 week and then on-going meetings and conversations depending on project timelines. Their onboarding documentation was very thorough and easy to follow.
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Accounting Services for Marketing & Venture Capital Firm

5.0 Aug 24, 2023

They actively listened to our project requirements and expectations, ensuring a mutual understanding before proceeding. Regular check-ins and progress updates were the norm, creating a sense of transparency that instilled confidence.
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Scaling & QA Services for Media Company

5.0 Aug 23, 2023

From the moment we engaged with Hugo it felt very natural. They’re very organized and have clearly done this for a lot of great brands. As soon as we started working with them, we were onboarded and up and running in less than 3 weeks which I did not expect.
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Staff Aug & Content Moderation for Blockchain Technology Co

5.0 Aug 23, 2023

Their onboarding was top-notch, ensuring a smooth start. Communication flowed effortlessly via a dedicated Slack channel and email. Most impressive was their eagerness to excel – consistently going above and beyond expectations and coming up with ways to improve.
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Industry Experience

Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
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Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming Media

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Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.
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United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)

This provider is fluent in 54 languages:

Mandarin

English

Spanish

Arabic

Bengali

Hindi

Russian

Portuguese

Japanese

German

Javanese

Korean

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This provider is available in 38 time zones:

Colombia Time (COT)

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Gulf Standard Time (GST)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

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Helpware CX

4.8 46 reviews
Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Lexington, KY

Services provided

60% Customer Service Outsourcing

20% Back Office Outsourcing

20% Call Center Services

Helpware is a Customer Service Outsourcing company that specializes in delivering remote customer care solutions, including troubleshooting, multi-lingual support, and 24/7 service capabilities. Reviews indicate a strong emphasis on professionalism, adaptability, and relationship building, with 100% positive feedback highlighting their excellent client interaction and reliable project management. Clients commend Helpware’s ability to meet quotas and deadlines consistently.

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Reviews mention Patient
Clients have expressed high satisfaction with Helpware's patient and professional approach to customer support. One reviewer noted their technicians are 'patient, professional, and polite,' effectively building strong relationships with clients. Additionally, Helpware consistently meets operational goals, such as exceeding ticket closure quotas. Overall, the sentiment surrounding Helpware's patience in handling client issues is notably positive, contributing to an ongoing partnership since 2018.

Customer Service Outsourcing for Parking Software Company

5.0 Feb 12, 2024

We’ve been impressed by how they deal with clients. They’re patient, professional, and polite. Moreover, they’re constantly building relationships with our client base.
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3 of 3 Customer Service Outsourcing reviews are 5 stars

$200,000 – $999,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Parking Software Company
5.0 — Helpware provides ongoing customer service outsourcing services for a parking software company. The team handles equipment and software; they’re in charge of remotely troubleshooting issues for Read more
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Industry Experience

Helpware has demonstrated strong capabilities across various industries including Information Technology, Healthcare, Software, eCommerce, Consumer Products, and Financial Services. Clients commend their expertise in providing scalable customer support, technical troubleshooting, and marketing services. The overall sentiment reflects high satisfaction with their responsive communication, adaptability, and the quality of work. Industries like Healthcare and IT Services highlight significant improvements in operational efficiency and customer satisfaction, marking Helpware as a suitable partner for organizations seeking reliable and high-quality outsourcing solutions.
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Information technology Arts, entertainment & music Healthcare Software eCommerce Consumer Products Education IT Services Food & Beverages Nonprofit Media Advertising & marketing Business services Financial services Retail Other Industry Automotive

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United States (40) Canada (1) Georgia (1) New Zealand (1)

This provider is fluent in 16 languages:

Mandarin

English

Spanish

Arabic

Russian

Portuguese

Japanese

German

Korean

French

Vietnamese

Italian

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This provider is available in 32 time zones:

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

Japan Standard Time (JST)

Midway Islands Time (MIT)

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Mindy Support

4.8 37 reviews
Premier Verified

Undisclosed

Undisclosed

1,000 - 9,999

Limassol, Cyprus

Services provided

35% Customer Service Outsourcing

35% Data Annotation Services

30% Generative AI

Mindy Support is a Customer Service BPO specializing in multilingual customer support, call center outsourcing, and remote customer care services. Reviews indicate a 100% satisfaction rate, with clients praising their efficient project management and proactive communication. Notable strengths include scalability and timely delivery, though there is a suggestion to expand language offerings and enhance training for telephone support staff.

See all 37 projects
1 of 3 Customer Service Outsourcing reviews are 5 stars

2 new reviews for Customer Service Outsourcing in past 6 months

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Multilingual Customer Service & Back-Office for Beauty Brand
5.0 — Mindy Support provided multilingual call center and back-office services for a beauty brand. The team handled customer inquiries and supported data entry, order processing, account management, and Read more
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Industry Experience

Mindy Support has demonstrated significant expertise across various industries, primarily in Beauty, Automotive, eCommerce, IT Services, Software, Engineering, and Healthcare. Clients commend their multilingual support and operational efficiency, particularly in customer service and data annotation tasks. In the Beauty sector, they've improved productivity and language offerings, while in IT Services and Software, they've enhanced model accuracy with high-quality annotations. Overall, feedback reflects strong project management, flexibility, and responsiveness, making Mindy Support a reliable partner for businesses seeking effective outsourcing solutions.
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Beauty Beauty & Cosmetics Automotive eCommerce Manufacturing IT Services Engineering Software Research Arts, entertainment & music Financial services Utilities Gaming Other Industry Construction Healthcare Information technology Advertising & marketing

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Average Project Cost Breakdown

Less than $10,000 (13) $10,000 to $49,000 (7) $50,000 to $199,999 (2)

What Clients Have Said
Clients consistently highlight Mindy Support's competitive pricing and excellent value for money. For instance, one client from Monat Global praised the company's 'good value for cost,' while another noted that Mindy Support's pricing fit their budget effectively. Overall, the sentiment is overwhelmingly positive, with multiple clients expressing satisfaction with the quality of service relative to costs, emphasizing that Mindy Support delivers quality results efficiently and affordably.
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United States (9) Germany (5) Austria (3) Switzerland (2) Canada (2) Finland (2) England (2) Israel (2) Netherlands (2) France (1) Sweden (1) Portugal (1) Liechtenstein (1) Greece (1)

This provider is fluent in 22 languages:

English

Spanish

Portuguese

German

French

Turkish

Italian

Polish

Ukrainian

Persian

Romanian

Dutch

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Riseup Labs

4.9 43 reviews

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Verified

$5,000+

< $25 / hr

250 - 999

Dhaka, Bangladesh

Services provided

10% Customer Service Outsourcing

10% AI Agents

10% AI Development +7 services

10% Custom Software Development

10% Generative AI

10% IT Managed Services

10% IT Staff Augmentation

10% Mobile App Development

10% UX/UI Design

10% Web Development

Riseup Labs is a versatile software development company offering services in mobile app development, web design, and IoT solutions. Their reviews reveal high client satisfaction, with 100% of feedback highlighting their efficiency, adaptability, and strong project management. Many clients, around 80%, appreciate their responsiveness and ability to handle changes. Some improvement in cost and time estimation is suggested by a small percentage of clients.

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Reviews mention High-quality work
Clients consistently praise Riseup Labs for delivering high-quality work across various projects. Notable feedback includes a client highlighting their 'true professionalism' and 'efficiency' in bringing concepts to life, while another emphasized the 'clean and direct' nature of their deliverables. Additionally, a client remarked on the 'brilliant UI/UX' and 'smooth workflow' achieved through their collaboration. Overall, the sentiment reflects strong satisfaction with the quality and effectiveness of Riseup Labs' services.

Frontend UI Design for Digital Marketing Company

5.0 Jun 14, 2022

The project was delivered on time and was of excellent quality. The vendor could deliver and match rapidly varying requirements.
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Custom Software Dev for Game App

5.0 Dec 1, 2021

They're flexible, sensitive, and do high-quality work. Everything is so transparent, so we can see who is working on our account and provide feedback.
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Game Development for Software Dev Company

5.0 Jul 4, 2021

Smooth workflow, a phenomenal level of understanding, fulfilling all requirements, delivering a quality product, as well as helpful post-development services, are some factors that have exceeded my expectations.
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Dev & Design Outsourcing for Commercial Real Estate

5.0 May 30, 2021

They really try to deliver a quality product, and all of the resources we need are always available. For them, it’s not just about delivering specifications, but also delivering a really good product for us.
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Industry Experience

Riseup Labs has demonstrated expertise across several industries, including energy & natural resources, hospitality & leisure, financial services, education, gaming, and telecommunications. Feedback highlights their strengths in mobile app and web development, project management, and adaptability. Clients report effective communication, timely delivery, and a strong willingness to incorporate feedback. Overall, sentiment varies by industry but is predominantly positive, suggesting suitability for projects requiring robust technical solutions, responsive collaboration, and innovative design across diverse sectors.
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Financial services IT Services Education Gaming Telecommunications Arts, entertainment & music Advertising & marketing Software Hospitality & leisure Energy & natural resources Gambling

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Average Project Cost Breakdown

Less than $10,000 (15) $10,000 to $49,000 (6) $50,000 to $199,999 (3)

What Clients Have Said
Overall feedback regarding Riseup Labs highlights a favorable perception of their cost and value for money. Clients frequently noted the competitive pricing, with one stating they 'offered us a great service at a low cost.' While several reviews praised their ability to deliver quality work within budget, some suggested improvement in cost estimation prior to projects. Despite this, the general sentiment reflects satisfaction with the value received, as many clients reported successful outcomes and strong project management.
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$970 1 Dedicated Assistant $1,940 2 Dedicated Assistants $2,910 3 Dedicated Assistants

Full-Time Customer Support Representative
Provide your customers with instant support when they need it. Riseup Labs CSRs assist with onboarding, orders, complaints, refunds, and more. Ensure a seamless, responsive, and positive customer experience today with our simple packages.
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Hire With Near

4.8 21 reviews
Verified

$5,000+

< $25 / hr

50 - 249

San Antonio, TX

Services provided

10% Customer Service Outsourcing

30% Finance & Accounting Outsourcing (FAO)

15% Sales Outsourcing +5 services

10% Back Office Outsourcing

10% HR Outsourcing

10% Recruiting

10% Staffing

5% Recruitment Process Outsourcing

Hire With Near is a recruitment agency that specializes in sourcing and vetting candidates from Latin America. They receive overwhelmingly positive feedback, with around 90% of reviewers praising their efficient communication, professionalism, and the quality of candidates. Many reviewers highlight their ability to align with company culture and values, with 40% specifically mentioning this aspect.

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10 of 13 reviews are 5 stars

Less than $10,000 avg. project cost

Reviewed 13 times in the past 6 months
Recent reviews of Hire With Near reflect a strong overall sentiment, highlighting their effective recruitment processes and responsive communication. Clients appreciated the quick turnaround in candidate sourcing, with one noting they hired a marketing manager within two weeks. Feedback emphasized the quality of candidates and the team's professionalism. Notably, a client mentioned that their project management was organized and proactive, while another praised the collaborative approach that facilitated seamless integration of new hires. Areas for improvement were rarely identified.
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Industry Experience

Hire With Near has demonstrated strong recruitment expertise across various industries, including Financial Services, Automotive, Consumer Products & Services, Information Technology, Advertising & Marketing, Media, and Education. Clients consistently highlight the provider's ability to deliver high-quality, pre-vetted candidates efficiently, with notable success in team integration and cultural fit. Overall sentiment reflects satisfaction, particularly in Financial Services and IT sectors, with clients praising their organization, communication, and consultative approach in hiring.
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Consulting Consumer Products Education Consumer products & services IT Services Real estate Information technology Automotive Media Financial services Advertising & marketing

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More responsive than most other service providers

Hire With Near is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

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United States (19) Canada (1)

This provider is fluent in 3 languages:

English

Spanish

Portuguese

This provider is available in 6 time zones:

Brazil Eastern Time (BET)

Central Standard Time (CST)

Eastern Standard Time (EST)

Pacific Standard Time (PST)

Mountain Standard Time (MST)

Argentina Standard Time (AGT)

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Featured

What are Featured Providers?
Top Customer Service

5.0 67 reviews
Premier Verified

$1,000+

Undisclosed

250 - 999

Brooklyn, NY

Services provided

80% Customer Service Outsourcing

10% Back Office Outsourcing

10% Call Center Services

Top Customer Service is a prominent provider of Customer Support Outsourcing and Call Center Solutions, offering services such as inbound call handling and customer inquiry management. With a 100% satisfaction rate, clients commend their professionalism and efficiency, noting significant improvements in response times and client satisfaction. Approximately 75% of reviewers praise their seamless integration and alignment with company values.

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26 of 26 reviews are 5 stars

16 new reviews for Customer Service Outsourcing services

$50,000 – $199,999 avg. project cost

Reviewed 26 times in the past 6 months
In the past six months, client feedback for Top Customer Service has been overwhelmingly positive, highlighting their professionalism and responsiveness. Clients noted improved communication, faster response times, and reduced missed inquiries, particularly in industries like construction and childcare. Specific praise included the effective handling of customer inquiries and the seamless integration of their services into existing workflows. Clients appreciated the team's ability to represent their brands well, with no significant areas for improvement identified.
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Industry Experience

Top Customer Service has received positive feedback across various industries, including Electric, Home Services, Contracting, Education, Automotive, and Healthcare, highlighting their effective customer support and communication management. Clients from these sectors commend their professionalism, quick response times, and alignment with brand values. Notably, they excel in managing inquiries and appointment scheduling, enhancing customer satisfaction and operational efficiency. This provider is particularly well-suited for businesses seeking to improve customer relations and streamline communication in service-oriented industries.
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Agriculture Non-profit Construction Home Services Electric Financial services Advertising & marketing IT Services Other Industry Other industries Business services Real estate Government Education Medical Automotive Legal Contracting

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More responsive than most other service providers

Top Customer Service is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

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View projects from:

United States (17) Canada (13) France (1)

This provider is fluent in 20 languages:

English

Spanish

Arabic

Hindi

Russian

Japanese

German

Javanese

Korean

French

Turkish

Italian

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This provider is available in 35 time zones:

Colombia Time (COT)

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Gulf Standard Time (GST)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

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GDC Services

4.8 2 reviews
Verified

$25,000+

$25 - $49 / hr

50 - 249

Beograd, Serbia

Services provided

20% Customer Service Outsourcing

20% Cloud Consulting & SI

15% Application Management & Support +4 services

15% IT Managed Services

10% Call Center Services

10% IT Staff Augmentation

10% IT Strategy Consulting

GDC Services is a cybersecurity company specializing in securing digital environments and testing applications, including websites and mobile applications. Reviews highlight their professionalism and expertise, with 100% of feedback indicating successful outcomes, such as stable, breach-free websites. Clients appreciate their value for money and effective project management, suggesting room for growth in offering additional services.

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Industry Experience

GDC Services has received positive feedback in the financial services industry, particularly for their expertise in securing banking environments and applications. Clients noted their professionalism, clear communication, and effective project management, resulting in stable and secure website operations. The overall sentiment is favorable, indicating that GDC Services is a strong candidate for projects within financial services, showcasing their ability to deliver quality security solutions.
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Financial services

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Average Project Cost Breakdown

What Clients Have Said
Clients have consistently noted GDC Services' competitive pricing as a significant factor in their decision to engage the company. For instance, a client from Albaraka Bank highlighted that GDC's pricing fit their budget and provided good value for the cost. Overall, the sentiment reflects satisfaction with the cost-effectiveness of GDC Services, as clients appreciate the quality delivered in relation to the financial investment.
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TDCX

4.8 12 reviews
Verified

$100,000+

Undisclosed

10,000+

Singapore, Singapore

Services provided

50% Customer Service Outsourcing

20% Sales Outsourcing

10% Business Consulting +2 services

10% Call Center Services

10% Content Moderation Services

TDCX is a Customer Support Outsourcing firm specializing in call center solutions and customer service BPO. Their reviews indicate a strong performance in efficiency and quality, with 100% positive feedback highlighting their impactful analysis and robust client relationships. TDCX's transparent culture fosters trust and operational enhancements, making them a reliable partner for outsourced customer support.

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Reviews mention Efficient
Clients have praised TDCX for their efficiency, highlighting their ability to handle global quality evaluations that allowed teams to focus on complex projects. One review noted their 'super responsive' nature and 'excellent communication skills,' emphasizing their reliability and the extra effort they invest in tasks. Overall, the sentiment reflects a strong appreciation for TDCX's efficient processes and the positive impact on client operations.

BPO Services for Tech Company

5.0 May 25, 2022

Creative, autonomous, efficient, reliable, excellent communication skills - and most importantly - always go the extra mile for their client. Every time we asked them to deliver on a task, they did that very well and then also went above and beyond.
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1 of 1 Customer Service Outsourcing reviews are 5 stars

$1,000,000 – $9,999,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service, Security & Risk Assessment for Fintech Co
5.0 — TDCX provides a fintech company with scalable operations for customer service, account security, and merchant risk assessments. They provide a thousand-person team to operate at multiple service Read more
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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.
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Singapore (7) Germany (1) Spain (1) United States (1)

This provider is available in 32 time zones:

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

Japan Standard Time (JST)

Midway Islands Time (MIT)

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OWORKERS

4.5 2 reviews
Verified

$1,000+

< $25 / hr

250 - 999

Plovdiv, Bulgaria

Services provided

20% Customer Service Outsourcing

60% Back Office Outsourcing

20% Finance & Accounting Outsourcing (FAO)

OWORKERS is a BPO company specializing in document verification and app monitoring services across various regions. Reviews indicate a high level of satisfaction with their problem-solving abilities and quick feedback, with 100% of reviewers highlighting their effective communication and decision-making. Clients appreciate their ownership and dedication, with no significant areas for improvement mentioned.

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Reviews mention High-quality work
Clients consistently highlight OWORKERS' high-quality work, particularly their effective problem-solving abilities and quick decision-making. One client praised their capacity to set up a BPO team within three weeks, emphasizing their impressive responsiveness. Another noted the significant improvement in monitoring coverage and user experience for their live streaming app, attributing this success to OWORKERS' dedication and ownership. Overall, feedback indicates strong satisfaction with the quality of services provided.

Application Management Services for Live Streaming Platform

5.0 May 20, 2020

The quality of services experienced by users has increased as a result of their efforts. Their commitment to doing their best with ownership was particularly noteworthy.
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Industry Experience

OWORKERS has received positive feedback across the IT Services and Information Technology industries. Clients commend their expertise in establishing BPO teams for document verification and app monitoring, highlighting strengths in problem-solving, quick feedback, and operational efficiency. The overall sentiment reflects satisfaction with their ability to enhance service quality and monitoring effectiveness, making them a suitable partner for companies in need of robust support in these sectors.
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IT Services Information technology

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients commend OWORKERS for their competitive pricing and value for money, noting that cost-effectiveness was a key factor in their selection process. One client highlighted their ability to solve problems quickly and effectively, while another praised their ownership and dedication to service quality. Overall, feedback indicates satisfaction with the balance of cost and service quality, reinforcing OWORKERS' reputation as a valuable partner.
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Estonia (1) South Korea (1)

This provider is fluent in 13 languages:

English

Spanish

Russian

Portuguese

German

French

Turkish

Cantonese

Italian

Polish

Ukrainian

Romanian

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This provider is available in 10 time zones:

Middle East Time (MET)

Greenwich Mean Time (GMT)

Central European Time (CET)

Central Standard Time (CST)

Eastern European Time (EET)

Eastern Standard Time (EST)

Pacific Standard Time (PST)

Phoenix Standard Time (PNT)

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Outsourced

5.0 11 reviews
Verified

Undisclosed

Undisclosed

1,000 - 9,999

Quezon City, Philippines

Services provided

15% Customer Service Outsourcing

15% Back Office Outsourcing

15% Finance & Accounting Outsourcing (FAO) +4 services

15% HR Outsourcing

15% IT Staff Augmentation

15% Staffing

10% Call Center Services

Outsourced specializes in Customer Support Outsourcing, providing administrative and IT support services. Reviews highlight their effective communication, responsiveness, and proactive problem-solving capabilities. Clients appreciate their ability to adapt to various time zones and ensure seamless integration with existing systems. Outsourced demonstrates reliability and a commitment to client satisfaction, making them a strong candidate for BPO needs.

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Reviews mention Timely
The overall sentiment regarding timeliness in Outsourced's service delivery is highly positive. A client noted that the team at Outsourced has consistently helped deliver countless items on time, emphasizing their reliability and responsiveness to project needs. The client expressed satisfaction with the expertise and culture of the team, indicating that there were no areas for improvement in this regard.

IT Staff Augmentation for Digital Agency

5.0 Oct 23, 2023

Our team at Outsourced has been excellent throughout the years and their contributions had helped us deliver countless items on time.
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Remote Managed IT Support for Managed Services Provider

5.0 Feb 7, 2025

The provider was always on time and maintained communication with remote users when needed. This demonstrates their ability to deliver items promptly and manage projects effectively.
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Recruitment Services for AI Solutions Company

5.0 Feb 11, 2025

They delivered excellent work that met our needs and on time. :)
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App Regression Testing & Reporting for Tax Mgmt Software Co

5.0 Feb 10, 2025

The outsourced regression team operated within a structured project management framework designed to ensure timely, accurate, and effective regression testing while aligning with the needs of local QA and engineering. The team successfully executed full regression test cycles within the designated test windows, ensuring releases were not delayed. Bugs were reported within the first half of the testing window, allowing development teams to address critical issues earlier in the cycle.
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Recruiting for Telecommunications Company

4.5 Feb 20, 2025

Yes. In a timely manner.
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Industry Experience

Outsourced has demonstrated significant expertise across multiple industries, including Legal, Telecommunications, eCommerce, Engineering, Information Technology, Arts, Entertainment & Music, Consulting, and Media. Clients consistently commend their timely project delivery, effective communication, and adeptness at understanding industry-specific needs. Their strengths notably lie in software development, recruitment, and technical support, with positive sentiment across all sectors suggesting they are well-suited for clients seeking comprehensive staffing and development solutions.
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Consulting Legal Telecommunications eCommerce Engineering Information technology Arts, entertainment & music Media

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Average Project Cost Breakdown

$10,000 to $49,000 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients generally express high satisfaction regarding Outsourced's cost and value for money. Multiple reviews highlight that the pricing aligns well with budgets, with one client specifically noting, 'Good value for cost.' Another mentioned their ability to recruit effectively within budget constraints. Overall sentiment reflects appreciation for the quality of services provided relative to expenses, emphasizing that Outsourced delivers strong outcomes without exceeding financial limits.
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Australia (3) United States (3) Canada (1) Israel (1) Switzerland (1)

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Innovature: AI-Driven Outsourcing Partner

4.8 5 reviews
Verified

$1,000+

< $25 / hr

50 - 249

Ho Chi Minh City, Vietnam

Services provided

20% Customer Service Outsourcing

30% Accounting

15% BI & Big Data Consulting & SI +4 services

10% Back Office Outsourcing

10% Call Center Services

10% Finance & Accounting Outsourcing (FAO)

5% Video Production

Innovature Consulting Company Limited specializes in Customer Support Outsourcing, including inbound and outbound call management, translation services, and claims processing. Reviews highlight their cost-effectiveness, high-quality service, and adaptability to client processes, with clients noting their reliable communication and project management. The company is praised for its well-educated staff and alignment with client needs and values.

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1 of 1 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

Less than $10,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Insurance Company
5.0 — Innovature Consulting Company Limited provides customer service support for an insurance agency. The team answers inbound and outbound calls about insurance inquiries and translates insurance Read more
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Average Project Cost Breakdown

Less than $10,000 (2) $10,000 to $49,000 (1)

What Clients Have Said
Clients consistently commend Innovature for their competitive pricing and overall value for money. One review highlighted that the pricing fit the client's budget while delivering cost savings and quality service. Another client noted the excellent value for the cost, emphasizing responsiveness and effective communication. Overall, the sentiment reflects satisfaction with Innovature's affordability and the quality of services provided, reinforcing their reputation as a cost-effective outsourcing partner.
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More responsive than most other service providers

Innovature: AI-Driven Outsourcing Partner is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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United States (2) Malaysia (1)

This provider is fluent in 7 languages:

English

Mandarin

Japanese

Spanish

Korean

French

Vietnamese

This provider is available in 5 time zones:

Central Standard Time (CST)

Pacific Standard Time (PST)

Vietnam Standard Time (VST)

Australia Central Time (ACT)

Singapore Standard Time (SGT)

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EverHelp

5.0 47 reviews
Verified

$5,000+

< $25 / hr

1,000 - 9,999

Kyiv, Ukraine

Services provided

65% Customer Service Outsourcing

15% Back Office Outsourcing

15% Call Center Services +1 service

5% Sales Outsourcing

EverHelp is a Customer Service BPO specializing in Customer Support Outsourcing and Call Center Solutions. Their reviews highlight exceptional multilingual support, proactive problem-solving, and significant improvements in response times, with many clients noting enhanced customer satisfaction and efficiency. Approximately 100% of reviewers praised their responsiveness and operational adaptability, while over 80% cited EverHelp's cost-effectiveness and value for money.

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Reviews mention Great project management
Clients consistently praised EverHelp for their exemplary project management, highlighting their ability to deliver on time and adapt to changing needs. One client noted, 'Deliverables were consistently completed on time,' while another remarked on their 'clear communication' and 'structured approach.' Overall, feedback reflects a strong sentiment towards EverHelp's organized and responsive management style, which significantly contributed to the success of various projects.

Sales & Customer Service Outsourcing for Digital Mktg Agency

5.0 Sep 30, 2024

The team managed the project well and delivered everything on time. Communication was clear, making the process easy and smooth.
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Back Office Outsourcing for Design Agency

5.0 Aug 26, 2024

EverHelp showed exceptional project management. They completed the work on time and were very attentive to our needs, providing quick and effective responses to all our questions.
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Customer Service Outsourcing for Data & Comms Solution Co

5.0 May 23, 2024

EverHelp's project management was great, adhering to set deadlines and maintaining open lines of communication throughout.
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Customer Service Outsourcing for Pop-Up Development Company

5.0 Oct 23, 2024

The review highlights that EverHelp has amazing management, as well as a competent team. This suggests that the company has strong project management skills that effectively meet client needs and deliver items on time.
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Customer Support, Sales & Back-Office for CX Services Co

5.0 May 13, 2025

EverHelp did a great job managing the project. Their agents were onboarded on time before our busy season, with no delays. They were very flexible and quickly adapted when our priorities changed. EverHelp also set up quality checks (QA processes) right on schedule, making sure everything stayed on track. Whenever we had a need or question, they responded quickly and professionally.
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4 of 4 reviews are 5 stars

4 new reviews for Customer Service Outsourcing services

Less than $10,000 avg. project cost

Reviewed 4 times in the past 6 months
In the past six months, client feedback for EverHelp has been overwhelmingly positive, highlighting their effective multilingual support and structured project management. Notably, one client reported a 40% reduction in unresolved tickets and improved customer satisfaction during peak periods, while another saw response times drop to under one minute. Clients praised EverHelp's adaptability and proactive problem-solving, although a few noted initial challenges with complex scenarios. Overall, EverHelp is recognized for enhancing customer support efficiency and communication.
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Industry Experience

EverHelp has demonstrated strong expertise across various industries, including logistics, software, hospitality, business services, and information technology. Clients commend their multilingual support capabilities, quick response times, and proactive problem-solving, leading to increased customer satisfaction and operational efficiency. The overall sentiment is positive, particularly noted in logistics, hospitality, and technology sectors, where their adaptable strategies and dedication to meeting client needs foster significant improvements in service delivery.
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Consumer products & services Retail Other industries Advertising & marketing Design Education Financial services Telecommunications Social Networking Arts, entertainment & music Business services Other Industry Hospitality & leisure Software Information technology

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Average Project Cost Breakdown

$10,000 to $49,000 (13) Less than $10,000 (5) $50,000 to $199,999 (2) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently commend EverHelp for their competitive pricing and exceptional value for money. One client noted, 'Pricing fit our budget' and highlighted their 'good value for cost.' Another remarked on how EverHelp's services allowed for cost-efficient scaling while maintaining quality, stating, 'Their involvement has made our scaling process more cost-efficient.' Overall, the sentiment across reviews reflects satisfaction with the affordability and effectiveness of the services provided.
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six eleven global services

4.8 10 reviews
Verified

$1,000+

< $25 / hr

1,000 - 9,999

Davao City, Philippines

Services provided

30% Customer Service Outsourcing

40% Call Center Services

30% Back Office Outsourcing

six eleven global services is a Customer Support Outsourcing company offering Call Center Solutions and Customer Service BPO. Reviews reveal that clients appreciate their strong alignment with company values, cost-effectiveness, and responsive service. With a consistent 90% CSAT score and high praise for efficient communication, 66% of reviewers noted the impressive quality of support, suggesting areas for potential improvement in team size and independent management.

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Reviews mention Great project management
Clients have consistently praised six eleven global services for their exceptional project management. One client noted their ability to maintain project accuracy over 95%, while another highlighted their timely responses and effective communication. The management team is described as professional and supportive, addressing feedback diligently and providing valuable assistance throughout the project lifecycle. Overall, the sentiment surrounding their project management capabilities is overwhelmingly positive.

BPO Services for Logistics & Supply Chain Company

5.0 Apr 25, 2023

Six eleven always replies on time. Whatever being requested, whenever being asked, they will give responses. Six eleven reviews all the feedbacks in detail, and always take effective solutions to solve the problem. The team provides the best services they can and communicate actively & politely for any changes.
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Industry Experience

Six Eleven Global Services has demonstrated strengths in various industries, including Advertising & Marketing, Logistics & Supply Chain, Beauty & Cosmetics, Telecommunications, Consulting, and Wellness & Fitness. Clients praised their effective communication, high-quality service, and responsiveness. They excelled in providing customer support and managing projects with impressive accuracy, particularly in Logistics and Telecommunications where they ensured operational efficiency. Overall, they are a strong fit for companies seeking reliable outsourcing solutions in these sectors.
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Logistics & Supply Chain Advertising & marketing Beauty & Cosmetics Telecommunications Consulting Wellness & Fitness

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More responsive than most other service providers

six eleven global services is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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View projects from:

United States (6) Canada (1) Malaysia (1)

This provider is fluent in 1 language:

English

This provider is available in 4 time zones:

Central Standard Time (CST)

Eastern Standard Time (EST)

Pacific Standard Time (PST)

Mountain Standard Time (MST)

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HKR.TEAM (Bespoke Global Teams)

5.0 2 reviews
Verified

$5,000+

< $25 / hr

50 - 249

București, Romania

Services provided

45% Customer Service Outsourcing

35% Back Office Outsourcing

20% Sales Outsourcing

HKR (European EOR + Global Recruiter) specializes in Customer Support Outsourcing, providing tailored customer service and operations solutions. The company's services are highly regarded for their positive impact, with 100% of reviewers highlighting their excellent communication and attention to detail. Clients appreciate HKR's collaborative approach and the efficiency their teams bring to tasks such as data entry and customer service.

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Reviews mention Reliable
Clients consistently highlight HKR's reliability, noting their impressive communication and proactive approach. One client emphasized, "Their communication and reliability are definitely their A game," while another praised their ability to deliver the right talent promptly. The alignment with company culture and the seamless integration into existing teams further reinforced their dependable service. Overall, the sentiment surrounding HKR's reliability is overwhelmingly positive, showcasing their commitment to meeting client needs effectively.

Employee of Record Services for Software Company

5.0 Jun 20, 2023

They delivered on time, we're in contact permanently via Slack and they were really impressive with proactiveness. Their communication and reliability are definitely their A game. Reliability. They delivered, and they delivered the right talent.
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1 of 1 Customer Service Outsourcing reviews are 5 stars

$200,000 – $999,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Operations Platform
5.0 — HKR provides customer service outsourcing for an operations platform. HKR provides a team of representatives and coordinators that assist with customer service, data entry, and Shopify backend Read more
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Industry Experience

HKR TEAM has demonstrated expertise in the Retail and Software industries, garnering positive feedback regarding their customer service and marketing support. In Retail, they effectively built customer service teams, resulting in enhanced client satisfaction and operational efficiency. In Software, they successfully extended marketing teams, ensuring cultural alignment and efficient hiring processes. Overall, clients praised HKR's reliability, communication, and value, highlighting their ability to seamlessly integrate into existing workflows across both industries.
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Retail Software

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Average Project Cost Breakdown

What Clients Have Said
Clients consistently highlight HKR's cost-effectiveness and value for money. One client noted, 'Good value for cost' while selecting HKR, and another emphasized that their pricing 'fit our budget' without incurring recruiting costs. The overall sentiment is positive, with clients appreciating the quality of service delivered relative to the investment, underscoring HKR's ability to align with client needs and provide reliable talent efficiently.
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Moneypenny USA (formerly VoiceNation)

4.5 52 reviews
Verified

Undisclosed

< $25 / hr

50 - 249

Duluth, GA

Services provided

10% Customer Service Outsourcing

80% Call Center Services

10% Sales Outsourcing

Moneypenny USA (formerly VoiceNation) is a comprehensive call center and answering service provider, offering customized solutions such as call answering, call directing, live chat, and lead sorting. The feedback highlights a 99.9% satisfaction rate with their adaptability and customer service, emphasizing their effective communication and project management. Approximately 80% of reviewers commend Moneypenny’s responsiveness and personalized approach, though some suggest improvements in data mapping and script adherence.

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Industry Experience

Moneypenny USA has received positive feedback across various industries, including healthcare, nonprofit, business services, and sports. Clients have praised their responsiveness, adaptability, and effective call handling. In healthcare, their services enhance patient engagement and satisfaction. Nonprofits benefit from streamlined communication, while businesses appreciate lead sorting and professional customer interactions. Overall, Moneypenny demonstrates expertise in providing tailored solutions that foster growth and operational efficiency, making them a suitable partner for organizations seeking reliable answering services.
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Arts, entertainment & music Nonprofit Consumer Products Other Industry Business services Sports Healthcare Real estate Advertising & marketing Education Information technology Transportation Manufacturing Energy & natural resources Hospitality & leisure Retail Telecommunications

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Average Project Cost Breakdown

Less than $10,000 (40) $10,000 to $49,000 (8)

What Clients Have Said
Clients generally perceive Moneypenny USA as providing good value for money, with competitive pricing and tailored services. One client noted a $40,000 investment yielding significant operational relief, while another spent approximately $300 monthly, appreciating their responsive support. Feedback highlights the adaptability of Moneypenny's services and their effectiveness in handling calls, enhancing customer satisfaction. However, some clients expressed concerns about occasional errors and the need for improved data management, indicating room for enhancement in service delivery.
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Melbourne, Florida (1) Miami, Florida (1) Tampa, Florida (1) Atlanta, Georgia (1) Wichita, Kansas (1) Blue Springs, Missouri (1) Chesterfield, Missouri (1) Charlotte, North Carolina (1) Concord, North Carolina (1) Greenville, North Carolina (1) High Point, North Carolina (1) Greenville, South Carolina (1) Baytown, Texas (1) Dallas, Texas (1) Friendswood, Texas (1) Frisco, Texas (1) Galveston, Texas (1) Garland, Texas (1) Nacogdoches, Texas (1) Midland, Texas (1) Hanover Park, Illinois (1) Oak Lawn, Illinois (1) Columbus, Indiana (1) Eastpointe, Michigan (1) Minneapolis, Minnesota (1) Long Branch, New Jersey (1) Staten Island, New York (1) Syracuse, New York (1) Milwaukee, Wisconsin (1) Los Angeles, California (1) San Francisco, California (1) Colorado Springs, Colorado (1) Las Vegas, Nevada (1) Phoenix, Arizona (1) Scottsdale, Arizona (1) Bismarck, North Dakota (1) Taunton, Massachusetts (1) Philadelphia, Pennsylvania (1) Pittsburgh, Pennsylvania (1) Fairburn, Georgia (1) Rockingham, North Carolina (1) Wadesboro, North Carolina (1) Etowah, Tennessee (1) Sylacauga, Alabama (1) Ocean View, Delaware (1) Harlan, Kentucky (1)

This provider is fluent in 2 languages:

English

Spanish

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Smiles On Demand

5.0 1 review
Verified

$1,000+

< $25 / hr

1,000 - 9,999

Sibulan, Philippines

Services provided

50% Customer Service Outsourcing

30% Back Office Outsourcing

10% Content Moderation Services +1 service

10% Data Annotation Services

Smiles On Demand is a Customer Service BPO providing comprehensive customer support services, including phone, live chat, and email inquiries, along with outbound sales calls. With 100% positive feedback, clients commend their professionalism and ability to resolve support tickets rapidly, enhancing customer satisfaction scores significantly. Their project management skills and commitment are also highly praised.

See all 1 projects

1 of 1 reviews is 5 stars

1 new review for Customer Service Outsourcing services

Unknown avg. project cost

Reviewed 1 time in the past 6 months
In the past six months, Smiles On Demand has received positive feedback for their customer support services. Clients noted their professionalism, effective communication, and timely resolution of support tickets, which improved customer satisfaction scores significantly. One client highlighted their impressive project management, stating that all inquiries were handled promptly and efficiently. Overall, sentiment is highly favorable, with no reported areas for improvement.
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1 of 1 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service & Sales for Property Investment Platform
5.0 — Smiles On Demand provides outsourced customer support and sales services for a property investment platform. The team manages phone support, live chat, email inquiries, and outbound sales calls. Read more
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Industry Experience

Smiles On Demand has demonstrated strong capabilities in the real estate industry, particularly in providing customer support and sales services. Their professionalism and effective project management have led to improved customer satisfaction scores and timely issue resolution. The positive feedback indicates a solid fit for clients in real estate seeking reliable support solutions. Overall, their strengths in communication and customer engagement make them a valuable partner in this sector.
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Average Project Cost Breakdown

What Clients Have Said
Clients have expressed satisfaction with Smiles On Demand's cost-effectiveness, noting that their services provide significant value for money. One client highlighted their impressive customer support capabilities, stating that all tickets were resolved swiftly, leading to improved satisfaction scores. Additionally, the professionalism and timely delivery of services were frequently mentioned as key strengths, reinforcing the overall sentiment that the company offers competitive pricing relative to the quality of service provided.
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Tele-Help-Ing

5.0 6 reviews
Verified

$1,000+

< $25 / hr

250 - 999

Las Vegas, NV

Services provided

35% Customer Service Outsourcing

35% Call Center Services

30% Back Office Outsourcing

Tele-Help-Ing is a versatile staffing company providing services that include paralegal assistance, virtual assistant support, marketing, and clinical coverage with a focus on remote staffing solutions. The company receives overwhelmingly positive feedback, with 100% of reviewers highlighting timely delivery, effective communication, and cultural alignment. Their comprehensive candidate sourcing process, adaptability, and commitment to quality and compliance are frequently praised by their clients.

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Reviews mention Adaptable
Clients express high satisfaction with Tele-Help-Ing's adaptability, highlighting their responsiveness to changing project requirements and patient volume fluctuations. One client noted their ability to modify call scripting and escalation thresholds effectively, which has been crucial during peak periods. Additionally, Tele-Help-Ing's proactive approach in identifying potential compliance risks and suggesting improvements demonstrates their commitment to enhancing operational efficiency. Overall, the sentiment is overwhelmingly positive regarding their adaptability and responsiveness to client needs.

Call Center Services for Healthcare Company

5.0 Jul 11, 2025

Tele-Help-Ing has adapted well to changes in scope, including modifications to call scripting, escalation thresholds, and patient communication workflows. This adaptability has been especially valuable when patient volumes fluctuate or when we need more granular reporting. The team has demonstrated initiative in identifying potential quality and compliance risks before they become issues.
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Industry Experience

Tele-Help-Ing has demonstrated expertise across various industries, including Software, Insurance, Real Estate, Financial Services, Healthcare, and Legal. Clients report strong performance in optimizing workflows, client engagement, and marketing efforts. The overall sentiment is positive, highlighting a commitment to responsiveness, cultural fit, and effective communication. This provider is particularly well-suited for organizations seeking support in operational efficiency and scalable staffing solutions, especially in environments demanding high-quality service delivery.
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Insurance Real estate Financial services Healthcare Software Legal

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Average Project Cost Breakdown

Less than $10,000 (4) $10,000 to $49,000 (1)

What Clients Have Said
Clients consistently highlight Tele-Help-Ing's competitive pricing and strong value for money. For instance, a client from Freeland Financial noted, 'Good value for cost,' while another from Serrano Bookkeeping mentioned, 'Great culture fit and good value for cost.' Overall sentiment reflects satisfaction with the affordability and quality of services provided, with multiple reviews indicating that Tele-Help-Ing’s pricing aligns well with client budgets, contributing to successful project outcomes.
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Pensacola, Florida (1) Wichita, Kansas (1) Austin, Texas (1) Napa, California (1) San Diego, California (1) Orange County, California (1)

This provider is fluent in 2 languages:

English

Spanish

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COLD CALL CREW (SMC-PRIVATE) LIMITED

5.0 6 reviews
Verified

$1,000+

< $25 / hr

10 - 49

Services provided

25% Customer Service Outsourcing

25% Sales Outsourcing

20% Back Office Outsourcing +4 services

10% Demand Generation Marketing

10% Email Marketing

5% Business Consulting

5% Call Center Services

COLD CALL CREW (SMC-PRIVATE) LIMITED is a Customer Service BPO specializing in appointment setting, vendor onboarding, and web research. The company is praised for its responsiveness and ability to seamlessly integrate with clients' teams, with 100% of reviewers highlighting their effective communication and dedication to quality service. Their services offer good value for cost, aligning well with clients’ budgets.

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Reviews mention Unique expertise
Clients have praised COLD CALL CREW (SMC-PRIVATE) LIMITED for their unique expertise in lead generation and cold calling. One executive noted the CEO, Hannan, provided valuable advice and demonstrated significant knowledge in the field. The company was chosen for their competitive pricing and perceived fit, highlighting their reputation for delivering good value. Overall sentiment reflects satisfaction with their specialized skills and effective project management.

Cold Calling for Software Company

5.0 Jan 14, 2026

Hannan (CEO) had good expertise and gave good advice. It was a pleasure working with him.
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1 of 1 Customer Service Outsourcing reviews are 5 stars

$200,000 – $999,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Back Office Support for Corporate Catering Solutions Firm
5.0 — Cold Call Crew provides back office support for a corporate catering solutions firm. The team handles appointment setting, vendor onboarding, and web research. Read more
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Average Project Cost Breakdown

Less than $10,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently commend COLD CALL CREW (SMC-PRIVATE) LIMITED for providing excellent value for money, with feedback highlighting that their pricing aligns well with budgets. For instance, one client noted that their pricing fit perfectly, allowing for good value, while another mentioned spending under $10,000 yet achieving significant sales increases. Overall sentiment reflects satisfaction with the cost-effectiveness of their services, with multiple clients expressing happiness regarding the results relative to their investment.
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United States (5) Canada (1)

This provider is available in 4 time zones:

Central Standard Time (CST)

Eastern Standard Time (EST)

Pacific Standard Time (PST)

Mountain Standard Time (MST)

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CallZent

5.0 48 reviews
Verified

$1,000+

< $25 / hr

50 - 249

San Diego, CA

Services provided

25% Customer Service Outsourcing

25% Market Research

15% Call Center Services +4 services

10% Back Office Outsourcing

10% Custom Software Development

10% Litigation Support Services

5% PEO/Employee Leasing

CallZent is a Customer Service Outsourcing (CSO) provider excelling in call center outsourcing and customer care outsourcing. With 100% positive reviews, clients praise their proactive project management, effective communication, and commitment to customer and employee satisfaction. Their ability to seamlessly integrate custom solutions while maintaining high-quality customer support is frequently highlighted.

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Average Project Cost Breakdown

$50,000 to $199,999 (4) $10,000 to $49,000 (3) $200,000 to $999,999 (3) Less than $10,000 (2)

What Clients Have Said
Clients consistently highlight CallZent's competitive pricing and exceptional value for money. One client noted, 'Pricing fit our budget' and emphasized the 'good value for cost.' Another stated that CallZent's ability to deliver quality service while maintaining affordability significantly improved their operations. Overall, the sentiment reflects satisfaction with the cost-effectiveness of CallZent's services, reinforcing their reputation as a reliable partner that aligns well with client budgets.
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More responsive than most other service providers

CallZent is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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United States (5) Canada (2) Mexico (1) United Arab Emirates (1)

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Talent First

5.0 9 reviews
Verified

$5,000+

$50 - $99 / hr

10 - 49

Kyiv, Ukraine

Services provided

15% Customer Service Outsourcing

55% IT Staff Augmentation

15% Cybersecurity +1 service

15% Recruiting

Talent First is a Customer Service BPO providing outsourced customer support and employee outsourcing solutions. Reviews indicate a 100% satisfaction rate, highlighting their cooperative and timely project management, with consistent praise for the quality of service. Clients note alignment with company values and commendably high ratings for cost-value efficiency.

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Reviews mention Professional
Clients have consistently praised Talent First for their professionalism and exceptional service. One client noted their 'deep understanding of client needs' and highlighted their ability to deliver items on time while maintaining clear and proactive communication. However, there was a suggestion for improvement regarding quicker responses during key stages. Overall, the sentiment reflects a strong appreciation for their dedication to client satisfaction and effective project management.

Recruiting & Staffing for IQ Testing Co

5.0 Jan 22, 2025

Their project management was excellent. They consistently delivered items on time and were highly responsive to our needs. Communication was clear and proactive, ensuring that all requirements were met efficiently and effectively. What impressed me most about this company was their exceptional service and professionalism. They demonstrated a deep understanding of client needs and consistently went above and beyond to ensure satisfaction.
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1 of 1 Customer Service Outsourcing reviews are 5 stars

$10,000 – $49,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Recruiting Services for Cybersecurity Platform
5.0 — Talent First provides recruiting services for a cybersecurity platform. Talent First supports the client's company with employee outsourcing services. Read more
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Industry Experience

Talent First has demonstrated expertise across various industries, including Software, Education, Research, Information Technology, and Telecommunications. Clients consistently praise their ability to deliver high-quality candidates quickly and their strong alignment with client values. The overall sentiment reflects satisfaction with their project management, communication, and innovative approaches, indicating that Talent First is particularly well-suited for organizations seeking efficient hiring solutions and excellent candidate fits in these sectors.
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Telecommunications Software Education Research Information technology

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Average Project Cost Breakdown

Less than $10,000 (2) $10,000 to $49,000 (1)

What Clients Have Said
Clients consistently highlight Talent First's strong value for cost, noting it as a key reason for their selection. Feedback from multiple reviews indicates satisfaction with the quality of candidates provided, with one client stating they experienced 'good value for cost' and another emphasizing 'quality of service.' Overall sentiment reflects that clients perceive Talent First as delivering exceptional service and results, aligning well with their expectations while providing a cost-effective solution.
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ExpertCallers

4.8 18 reviews
Verified

$1,000+

< $25 / hr

250 - 999

Services provided

10% Customer Service Outsourcing

50% Call Center Services

10% Business Consulting +5 services

10% Sales Outsourcing

5% Back Office Outsourcing

5% Email Marketing

5% Finance & Accounting Outsourcing (FAO)

5% Market Research

ExpertCallers is a Customer Service BPO specializing in Customer Support Outsourcing and Call Center Solutions. The company consistently receives praise for its professionalism and ability to enhance client communication and engagement. Approximately 100% of reviewers highlight the team's responsiveness and reliability, while multiple reviews praise their ability to reduce operational burdens and improve customer satisfaction. Suggestions for improvement are minimal, indicating a high level of client satisfaction.

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Reviews mention Reliable
Overall, client feedback highlights ExpertCallers' reliability as a key strength. Clients consistently noted their ability to deliver tasks on time, maintain clear communication, and adapt quickly to new challenges. For instance, one client emphasized their 'impressive reliability and ability to quickly adapt to new tasks,' while another remarked on their 'professional, communicative, and reliable' service. This sentiment of dependability is echoed throughout the reviews, indicating a strong alignment with client expectations.

Call Center & Sales Outsourcing for Construction Company

5.0 Feb 25, 2026

The project management was highly professional. ExpertCallers maintained clear communication, provided consistent updates, and delivered all milestones on time. Any feedback or adjustments we requested were implemented quickly, making collaboration smooth and effective.
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Call Center Services for Home Renovation Company

5.0 Feb 25, 2026

The team was professional, communicative, and reliable. All tasks were delivered on schedule, and they were proactive in adjusting strategies based on results.
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Virtual Assistant Services for Digital Business

4.0 Mar 14, 2026

They maintained clear communication and consistently delivered tasks on schedule. Their reliability and ability to quickly adapt to new tasks impressed us.
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Call Center Services for Construction Company

4.5 Mar 23, 2026

Project management was smooth and reliable. The team consistently delivered on time, maintained clear communication, and adapted quickly to our requirements without any delays.
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11 of 17 reviews are 5 stars

7 new reviews for Customer Service Outsourcing services

$50,000 – $199,999 avg. project cost

Reviewed 17 times in the past 6 months
In the past six months, ExpertCallers has received overwhelmingly positive feedback from clients, highlighting their professionalism and responsiveness. Clients noted significant improvements in customer engagement, with one stating a 40% increase in appointment confirmations. Their ability to represent brands effectively was praised, as well as their structured communication and project management. While some clients suggested enhancements in reporting and analytics, overall sentiment remains highly favorable, confirming ExpertCallers as a reliable partner for call handling and lead generation.
Read 17 Recent Reviews

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Average Project Cost Breakdown

$10,000 to $49,000 (9) $50,000 to $199,999 (5) Less than $10,000 (1) $200,000 to $999,999 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Overall, clients express high satisfaction with ExpertCallers' cost-effectiveness, often noting it as a significant factor in their decision to engage the company. Feedback highlights a consistent perception of 'good value for cost,' with numerous clients appreciating how the service fits their budgets while delivering substantial improvements in customer engagement and operational efficiency. For instance, one client remarked on the 'great culture fit' and the 'value for cost,' reinforcing the sentiment that ExpertCallers offers competitive pricing alongside quality service.
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United States (7) Poland (4) Canada (1)

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Assistring LLC

5.0 15 reviews
Verified

$1,000+

< $25 / hr

50 - 249

Shah Faisal Town, Pakistan

Services provided

45% Customer Service Outsourcing

40% Call Center Services

15% Back Office Outsourcing

Assistring LLC is a Customer Service Outsourcing company offering call center solutions and customer support services to various industries. The company consistently receives positive feedback, with over 90% of reviews highlighting their effective project management and the satisfaction improvement of clients' operations. Many customers appreciate their ability to handle high call volumes efficiently, while 70% commend their flexibility and alignment with client values.

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Industry Experience

Assistring LLC has demonstrated expertise across diverse industries, including Real Estate, Utilities, Retail, Insurance, and Hospitality. Feedback highlights strong project management, effective communication, and significant improvements in customer satisfaction and operational efficiency. Clients in Retail note substantial increases in sales and customer loyalty, while those in Utilities and Insurance highlight enhanced service delivery and responsiveness. Overall, Assistring LLC is particularly well-suited for businesses seeking to elevate customer service operations and improve customer engagement.
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Retail Real estate Utilities Insurance Hospitality & leisure Consumer products & services

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Average Project Cost Breakdown

$10,000 to $49,000 (11)

What Clients Have Said
Clients consistently highlight Assistring LLC's competitive pricing as a key factor in their selection, noting that it aligns well with their budgets while providing excellent value for money. For instance, a Director of Operations stated that the pricing 'fit our budget' and offered 'good value for cost,' leading to improved customer satisfaction and operational efficiency. Overall, sentiment across reviews is overwhelmingly positive, with many clients expressing satisfaction with the cost-effectiveness relative to the quality of service received.
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More responsive than most other service providers

Assistring LLC is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Veza Reception

5.0 6 reviews
Verified

Undisclosed

Undisclosed

10 - 49

Phoenix, AZ

Services provided

20% Customer Service Outsourcing

80% Call Center Services

Veza Reception is a customer service outsourcing company specializing in call center solutions. They have received positive feedback for their ability to schedule jobs and connect with new clients, with 100% of reviewers noting their impressive customer service and project management skills. Reviewers appreciated their alignment with client goals and needs, and no areas for improvement were mentioned.

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2 of 2 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

Less than $10,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Call Center & Customer Support Services for Inspection Co
5.0 — Veza Reception provides call center and customer support services for a home inspection company. The team is responsible for answering phones, scheduling jobs, and following up with customers. Read more
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Average Project Cost Breakdown

Less than $10,000 (3) $10,000 to $49,000 (1)

What Clients Have Said
Clients consistently highlight Veza Reception's pricing as a strong fit for their budgets, with one client noting it as a 'great value for cost.' The overall sentiment reflects satisfaction with the company's services, as clients appreciate the balance between cost and quality, stating they were able to focus on their core activities while benefiting from effective call management. There are no significant concerns regarding value, indicating a positive perception of the company's pricing strategy.
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Traverse City, Michigan (1) Portland, Oregon (1) Honolulu, Hawaii (1) Latrobe, Pennsylvania (1)

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SPLACE BPO

4.9 5 reviews
Verified

$5,000+

< $25 / hr

250 - 999

Davao City, Philippines

Services provided

20% Customer Service Outsourcing

20% Back Office Outsourcing

20% Call Center Services +2 services

20% Finance & Accounting Outsourcing (FAO)

20% Sales Outsourcing

SPLACE BPO is a Customer Service BPO specializing in Customer Care Outsourcing and Call Center Solutions. They excel in managing chat volumes and customer interactions, with notable strengths in culture, efficiency, and responsiveness. Approximately 100% of reviewers highlight their attentiveness and timely delivery, although some mention a need for improved early communication.

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1 of 2 Customer Service Outsourcing reviews are 5 stars

2 new reviews for Customer Service Outsourcing in past 6 months

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service & Sales Outsourcing for Water Filtration Co
5.0 — SPLACE BPO provides customer service and sales outsourcing services for a water filtration company. The team is also responsible for providing technical support. Read more
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Average Project Cost Breakdown

$10,000 to $49,000 (1) $200,000 to $999,999 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients have consistently highlighted SPLACE BPO's competitive pricing and overall value, often noting that their services fit within budget constraints. For instance, one client appreciated that SPLACE's pricing was a key factor in their selection. Another client, who invested significantly, reported a substantial increase in sales, reinforcing the perception of high value for money. Overall, feedback indicates satisfaction with the cost-effectiveness and quality of services provided by SPLACE BPO.
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United States (4) Ireland (1)

This provider is fluent in 2 languages:

English

Spanish

This provider is available in 37 time zones:

Colombia Time (COT)

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Gulf Standard Time (GST)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

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Cloud Sourcing

5.0 5 reviews
Verified

$5,000+

< $25 / hr

10 - 49

Miami, FL

Services provided

20% Customer Service Outsourcing

40% Call Center Services

20% Back Office Outsourcing +1 service

20% Sales Outsourcing

Cloud Sourcing is a Customer Support Outsourcing firm excelling in comprehensive BPO services, including billing, customer support, and marketing. The company boasts a 100% positive feedback rate, with clients highlighting their prompt communication and efficiency. Over 80% of reviews emphasize their ability to enhance operational productivity and achieve significant cost savings.

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3 of 3 Customer Service Outsourcing reviews are 5 stars

3 new reviews for Customer Service Outsourcing in past 6 months

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Back-Office Support for ABA Therapy Center
5.0 — Cloud Sourcing provides back-office support for an ABA therapy center. The team handles the client's billing process, patient scheduling, customer support, accounting, and bookkeeping. Read more
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Industry Experience

Cloud Sourcing has demonstrated a strong track record across various industries including Healthcare, Real Estate, Transportation, Financial Services, and Advertising & Marketing. Clients have praised their expertise in medical billing, sales support, and customer service, leading to significant operational improvements and cost savings. Overall sentiment is highly positive, with clients noting exceptional responsiveness, quality of service, and measurable outcomes such as increased sales and improved client satisfaction, making them a suitable partner for diverse projects.
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Healthcare Real estate Transportation Financial services Advertising & marketing

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Miami, Florida (1) Teaneck, United States (1) Brooklyn, New York (1) New York City, New York (1) Salt Lake City, Utah (1)

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SN Holdings SA

Not yet reviewed
Verified

$100,000+

$25 - $49 / hr

50 - 249

Services provided

100% Customer Service Outsourcing

SN Holdings SA is a midsize Customer Service Outsourcing company in Durban, South Africa. Their services include Customer Service Outsourcing.
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Call Center Services International

Not yet reviewed
Verified

$100,000+

< $25 / hr

1,000 - 9,999

San Diego, CA

Services provided

30% Customer Service Outsourcing

45% Call Center Services

10% Recruitment Process Outsourcing +2 services

10% Staffing

5% Finance & Accounting Outsourcing (FAO)

Call Center Services International, a telephone answering service, is based in San Diego, California and Tijuana, Mexico. They focus on Call Center Services and Customer Service Outsourcing.
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Answer4u

Not yet reviewed
Verified

$1,000+

< $25 / hr

50 - 249

Nottingham , England

Services provided

35% Customer Service Outsourcing

55% Call Center Services

10% Back Office Outsourcing

Answer4u is a call center service. The company is based in Nottingham , England. Their services include Call Center Services and Customer Service Outsourcing.
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Limitless Outsourcing

Not yet reviewed
Verified

$10,000+

< $25 / hr

250 - 999

Prishtina, Kosovo

Services provided

45% Customer Service Outsourcing

20% HR Outsourcing

15% Sales Outsourcing +3 services

10% Finance & Accounting Outsourcing (FAO)

5% Back Office Outsourcing

5% Recruitment Process Outsourcing

Established in 2018, Limitless Outsourcing is a midsize Customer Service Outsourcing company in Prishtina, Kosovo. Their team provides Customer Service Outsourcing and HR Outsourcing.
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myVA360

Not yet reviewed
Verified

$1,000+

< $25 / hr

10 - 49

Miami, FL

Services provided

25% Customer Service Outsourcing

30% Back Office Outsourcing

25% Social Media Marketing +2 services

10% Accounting

10% Graphic Design

MyVA360 is a Back Office Outsourcing company. They provide Back Office Outsourcing and Customer Service Outsourcing and were established in 2019.
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BELLSYSTEM24 VIETNAM

Not yet reviewed
Verified

$5,000+

< $25 / hr

1,000 - 9,999

Ha Noi, Vietnam

Services provided

20% Customer Service Outsourcing

30% Call Center Services

20% Content Moderation Services +3 services

10% Back Office Outsourcing

10% Data Annotation Services

10% Market Research

Phone answering service BELLSYSTEM24 VIETNAM is based in Ha Noi, Vietnam and Ho Chi Minh, Vietnam. The team focuses on Call Center Services and Customer Service Outsourcing.
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20four7VA

Not yet reviewed
Verified

Undisclosed

< $25 / hr

50 - 249

Berlin, MD

Services provided

10% Customer Service Outsourcing

40% Back Office Outsourcing

25% Recruiting +1 service

25% Staffing

20four7VA, a Back Office Outsourcing company, is located in Berlin, Maryland. Founded in 2013, the team provides Back Office Outsourcing and Staffing.
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ProcessVenue (Predusk Technology Pvt. Ltd.)

Not yet reviewed
Verified

Undisclosed

< $25 / hr

50 - 249

Services provided

25% Customer Service Outsourcing

25% AI Development

25% Back Office Outsourcing +1 service

25% Finance & Accounting Outsourcing (FAO)

ProcessVenue (Predusk Technology Pvt. Ltd.) is an AI development company. They specialize in Artificial Intelligence and Back Office Outsourcing and were established in 2013.
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Extend Your Team

Not yet reviewed
Verified

Undisclosed

Undisclosed

50 - 249

Services provided

20% Customer Service Outsourcing

20% Back Office Outsourcing

20% Branding +2 services

20% Finance & Accounting Outsourcing (FAO)

20% Sales Outsourcing

Established in 2020, Extend Your Team is a branding company. Their team offers Branding and Back Office Outsourcing.
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hello.de AG

Not yet reviewed
Verified

$100,000+

$25 - $49 / hr

250 - 999

Berlin, Germany

Services provided

10% Customer Service Outsourcing

70% Call Center Services

10% Back Office Outsourcing +1 service

10% Insurance Services & Brokers

Call center service hello.de AG specializes in Call Center Services and Back Office Outsourcing. They were launched in 2013.
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InfraWeb Manage Services Provider

Not yet reviewed
Verified

$1,000+

Undisclosed

50 - 249

București, Romania

Services provided

15% Customer Service Outsourcing

85% Call Center Services

Call center InfraWeb Manage Services Provider is headquartered in București, Romania and Drobeta-Turnu Severin, Romania. Their services include Call Center Services and Customer Service
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LimTC

5.0 40 reviews

$1,000+

< $25 / hr

250 - 999

Kyiv, Ukraine

Services provided

50% Customer Service Outsourcing

25% Back Office Outsourcing

15% Call Center Services +1 service

10% HR Outsourcing

LimTC is a Customer Service BPO specializing in Customer Support Outsourcing and Call Center Solutions. Feedback highlights a 25% increase in customer satisfaction and a 30% decrease in response times, with 100% of reviews emphasizing their alignment with company values and cost-effectiveness. LimTC’s commitment to understanding client businesses and exceeding expectations in customer service is consistently praised.

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2 of 2 reviews are 5 stars

1 new review for Customer Service Outsourcing services

$10,000 – $49,000 avg. project cost

Reviewed 2 times in the past 6 months
Recent reviews for LimTC reflect a highly positive sentiment, highlighting their effective project management and proactive integration into client operations. Clients reported a 25% increase in customer satisfaction and a 40% reduction in administrative workload. They praised LimTC's dedication to understanding their business needs and providing tailored support, although some suggested expanding language capabilities. Overall, LimTC is regarded as a trustworthy partner that enhances operational efficiency and customer engagement.
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Industry Experience

LimTC has demonstrated extensive expertise in the software, IT services, eCommerce, and education industries, receiving positive feedback for enhancing operational efficiency and customer satisfaction. Clients noted significant improvements in lead generation, customer support, and overall productivity, with measurable outcomes like increased NPS scores and reduced onboarding times. Their strengths include proactive integration into existing workflows and exceptional project management, making them a strong fit for businesses seeking reliable outsourcing solutions in these sectors.
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Information technology eCommerce IT Services Business services Advertising & marketing Education Financial services Real estate Software

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More responsive than most other service providers

LimTC is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

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View projects from:

United States (9) Ukraine (6) Canada (4) Germany (3) England (2) Israel (1) Australia (1) Netherlands (1) Pakistan (1) Switzerland (1) United Arab Emirates (1) India (1) Estonia (1) Denmark (1)

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Aidey

5.0 32 reviews

$1,000+

< $25 / hr

10 - 49

Manila, Philippines

Services provided

75% Customer Service Outsourcing

15% Call Center Services

10% Back Office Outsourcing

Aidey is a Customer Service BPO specializing in outsourced customer support and call center solutions. Their customer reviews are overwhelmingly positive, with 100% noting improvements in response times, customer satisfaction, and operational efficiencies. Clients frequently commend Aidey's emotional intelligence, attention to detail, and proactive issue identification, highlighting them as a reliable partner for customer support outsourcing.

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6 of 6 Customer Service Outsourcing reviews are 5 stars

6 new reviews for Customer Service Outsourcing in past 6 months

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Support Services for Mobile Banking Company
5.0 — Aidey provided customer support services for a mobile banking company. They handled the Tier 1 support line, dealing with password resets, how-to questions, KYC follow-ups, and suspicious behavior Read more
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Industry Experience

Aidey has demonstrated expertise across various industries including Manufacturing, Financial Services, Software, Healthcare, Education, and Hospitality. Feedback highlights strengths in customer support management, efficiency improvements, and a keen attention to detail. Notably, they have achieved measurable results such as reducing response times and increasing customer satisfaction scores. Their cultural fit and adaptability are frequently praised, making them a strong candidate for firms seeking reliable, detail-oriented outsourced support in these sectors.
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Manufacturing Financial services Fitness Software Business services Real estate Media Education Hospitality & leisure Healthcare

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Average Project Cost Breakdown

$50,000 to $199,999 (13) Less than $10,000 (4) $10,000 to $49,000 (3) $200,000 to $999,999 (2)

What Clients Have Said
Client feedback consistently highlights Aidey’s competitive pricing and strong value for money. Multiple reviews noted that Aidey’s costs fit within clients' budgets while delivering high-quality service, with one client stating they received 'good value for cost.' Additionally, measurable outcomes, such as improved customer satisfaction and reduced operational times, further affirm the perceived value of Aidey's services, making them a preferred choice for many businesses.
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WOW24-7

4.8 33 reviews

$1,000+

< $25 / hr

50 - 249

Afton, WY

Services provided

65% Customer Service Outsourcing

25% Call Center Services

10% IT Staff Augmentation

WOW24-7 is a Customer Service BPO that offers outsourced customer support services, specializing in email, chat, and 24/7 support operations. With a 100% satisfaction rate across reviews, clients commend their rapid response times, flexibility, and comprehensive quality assurance. Approximately 90% of reviewers highlight WOW24-7's excellent project management and communication, fostering high customer satisfaction and efficient support operations.

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Reviews mention Customized support
Clients have consistently praised WOW24-7 for their customized support, highlighting the team's ability to provide empathetic and professional customer service. One client noted, 'WOW24-7 agents turned out to be exactly what we needed,' emphasizing their adaptability and tailored strategies. Additionally, the collaboration has resulted in increased customer satisfaction and trust, showcasing the effectiveness of WOW24-7's personalized approach to support.

Customer Support Operations for Online Therapy Platform

5.0 Nov 20, 2020

The most impressive part about WOW24-7 was its customized solutions and efficiency of agents’ work. It’s hard to rely on an external provider for your customer service. But WOW24-7 team could win our trust by building strategies tailored specifically to our needs and effectively implementing them in their work.
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3 of 4 reviews are 5 stars

2 new reviews for Customer Service Outsourcing services

Less than $10,000 avg. project cost

Reviewed 4 times in the past 6 months
Recent reviews of WOW24-7 indicate a consistently positive sentiment among clients. Users highlight the company's responsiveness, effective project management, and high-quality support. For instance, the Global Service Director of Promise Technology praised their seamless coordination and timely service delivery. Similarly, the digital manager at Nordic Pharma UK noted their impressive speed in handling inquiries, exceeding SLA expectations. Clients also appreciate WOW24-7's commitment to agent training and performance improvement, emphasizing a strong partnership without noted areas for improvement.
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Industry Experience

WOW24-7 has demonstrated expertise across various industries, including Education, IT, Retail, Healthcare, and Manufacturing. Their strengths lie in providing 24/7 customer support, rapid response times, and high-quality service. Clients commend their flexibility, effective communication, and ability to adapt to unique business needs. Overall sentiment across industries is positive, with many noting substantial improvements in customer satisfaction and operational efficiency, making WOW24-7 a strong fit for companies seeking reliable outsourcing solutions.
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Information technology Software Retail Design Manufacturing Hospitality & leisure Telecommunications Healthcare IT Services Consumer Products Energy & natural resources Education Other industries Consumer products & services

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Average Project Cost Breakdown

$10,000 to $49,000 (11) Less than $10,000 (7) $50,000 to $199,999 (1) $200,000 to $999,999 (1)

What Clients Have Said
The feedback regarding WOW24-7's cost and value for money is overwhelmingly positive. Clients consistently highlight that their pricing fits within budget while providing excellent value. For instance, a client from Nordic Pharma UK noted that WOW24-7 offered 'good value for the cost.' Similarly, a project manager from Path emphasized that they received '50% less the cost' for maintaining their support team, demonstrating significant savings. Overall, clients appreciate the balance of affordability and high-quality service, making WOW24-7 a favorable choice for outsourcing needs.
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IdeasUnlimited

4.9 95 reviews

$1,000+

< $25 / hr

50 - 249

Sugar Land, TX

Services provided

30% Customer Service Outsourcing

20% Call Center Services

10% Back Office Outsourcing +4 services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

10% Transcription

10% Translation

IdeasUnlimited is a customer service outsourcing company that excels in providing remote customer care and call center solutions. Overwhelmingly positive feedback highlights their ability to improve customer satisfaction and streamline operations, with 100% of reviewers praising their professionalism, communication, and flexibility. Their team's commitment to continuous improvement and alignment with client values sets them apart in the customer service BPO sector.

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Reviews mention Exceptional results
IdeasUnlimited consistently received exceptional feedback from clients, highlighting significant improvements in customer satisfaction and operational efficiency. One client noted a 'notable increase in customer satisfaction scores' and 'substantial rise in sales and revenue' due to effective bilingual support. Another emphasized 'exceptional results' with a 30% increase in positive feedback and a 25% rise in lead generation. Clients praised IdeasUnlimited's project management, noting their timely deliveries and responsiveness, with no areas for improvement identified.

Translation Services for Manufacturing Company

5.0 Jun 23, 2023

The project yielded measurable outcomes that showcased significant progress and success. We observed a notable increase in customer satisfaction scores, as language barriers were effectively eliminated. Our international client base expanded, resulting in a substantial rise in sales and revenue.
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Virtual Assistance for Real Estate Firm

5.0 Jun 23, 2023

The outcomes of partnering with Ideasunlimited were exceptional. They significantly improved response times, resulting in increased client satisfaction and better conversion rates. Additionally, their efficient management of appointments and documentation minimized errors and improved overall productivity.
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Virtual Assistance for Real Estate Company

5.0 Jun 22, 2023

The partnership with IdeasUnlimited produced exceptionally measurable results that clearly showed development and success for our real estate business. A 30% rise in positive comments and ratings indicate improved customer satisfaction, which is one of the main quantifiable objectives.
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11 of 11 Customer Service Outsourcing reviews are 5 stars

3 new reviews for Customer Service Outsourcing in past 6 months

$10,000 – $49,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Call Center Services for Automotive Training Company
5.0 — IdeasUnlimited provides ongoing call center services for an automotive training company. The team answers calls 24/7 and handles email support, ticket work, and account setup, among other backend Read more
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Industry Experience

IdeasUnlimited has received positive feedback across various industries, including Telecommunications, Healthcare, IT, Manufacturing, and Financial Services. Clients commend their professionalism, responsiveness, and ability to adapt to specific needs. In Telecommunications, they helped increase lead generation; in Healthcare, they improved billing efficiency; and in Financial Services, they enhanced customer service operations. Overall, the sentiment is overwhelmingly positive, indicating that IdeasUnlimited is well-suited for businesses seeking reliable support in diverse sectors.
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Human Resources Healthcare Financial services Nonprofit Telecommunications Legal Pharmaceuticals Wellness & Fitness Real estate Food & Beverages Beauty & Cosmetics Gaming Retail Consumer Products Other Industry Advertising & marketing Media Construction IT Services Supply Chain, Logistics, and Transport Hospitality & leisure Manufacturing Business services Medical Software Automotive

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View projects from:

United States (39) Switzerland (4) England (4) Canada (3) Australia (1) Finland (1) Ireland (1) Poland (1)

This provider is fluent in 3 languages:

English

Spanish

French

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Boldr.

4.8 10 reviews

$1,000+

Undisclosed

1,000 - 9,999

Santa Monica, CA

Services provided

50% Customer Service Outsourcing

15% Back Office Outsourcing

15% Call Center Services +2 services

15% Employer of Record (EOR) Services

5% Data Annotation Services

Boldr. is a Customer Service BPO company specializing in outsourced customer support and call center solutions. Reviewers highlight their adaptability, strong partnership approach, and ability to reduce costs, with one client saving $6 million annually. While praised for their responsiveness and low attrition rates, 67% of reviews suggest improvements in hiring time. Overall, Boldr.'s services have been effective, though experiences vary.

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Reviews mention Easy to work with
Clients consistently express that Boldr. is easy to work with, highlighting their flexibility, responsiveness, and helpfulness. One client noted that despite minor payroll issues during implementation, the overall collaboration was seamless and positive. The ability to manage Boldr. team members while receiving tailored support is frequently praised, indicating a strong partnership dynamic. Overall, the sentiment reflects a high level of satisfaction with the ease of collaboration.

PEO Support for Baby Registry Platform

4.5 Aug 12, 2022

With the exception of some payroll hiccups during implementation, working with Boldr has been very easy. They are flexible, responsive, and helpful. Boldr is a partner we hope to continue to work with for years to come.
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1 of 2 Customer Service Outsourcing reviews are 5 stars

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for GPS Pet Tracker Provider
4.5 — Boldr. provided customer services outsourcing services for a GPS pet tracker provider. Boldr. provided multi-language support via email and chats for the client's customers around the world. Read more
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Industry Experience

Boldr. has demonstrated expertise across various industries, including Consumer Products, Retail, Manufacturing, and E-commerce. Clients commend their effective project management, adaptability, and strong communication. In Consumer Products, they excelled in enhancing customer satisfaction and response times. In Retail, their impact on team scaling and culture control was highlighted. Manufacturing clients praised their proactive monitoring and data accuracy. Overall, sentiment across industries is highly positive, suggesting Boldr. is well-suited for companies seeking customized outsourcing solutions.
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Select Industry to see insights

Other industries Consumer products & services Other Industry Retail Manufacturing Consumer Products

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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Client feedback highlights Boldr.'s strong value for money, with many praising their cost-effectiveness. For instance, Babylist reported annual savings of $6 million due to their services, while Tractive noted that Boldr.'s pricing fit their budget and provided great value. Overall, sentiment is positive, emphasizing that Boldr. delivers high-quality support and effective solutions at competitive prices, making them a preferred partner for many clients.
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PartnerHero

4.9 6 reviews

Undisclosed

< $25 / hr

1,000 - 9,999

Boise, ID

Services provided

60% Customer Service Outsourcing

10% Application Testing

10% Back Office Outsourcing +2 services

10% Call Center Services

10% Finance & Accounting Outsourcing (FAO)

PartnerHero is a Customer Service BPO that specializes in Customer Support Outsourcing and Remote Customer Care solutions. Reviewers consistently praise the company for its great cultural fit, alignment with client values, and exceptional customer service, with 100% expressing satisfaction. Notably, PartnerHero achieved a monthly customer satisfaction average score of 4.65 out of 5 stars, demonstrating strong performance and client satisfaction.

See all 6 projects

1 of 2 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

$200,000 – $999,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Support for OOH Media & Tech Company
4.5 — PartnerHero provides an OOH media and tech firm with customer support. The vendor manages requests from end customers, resolves tickets remotely, and provides training for the client's Tier 1 Read more
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Industry Experience

PartnerHero has demonstrated expertise across various industries, including Media, Beauty & Cosmetics, Automotive, and Software. Clients commend their responsiveness, professionalism, and ability to adapt to specific needs, resulting in high customer satisfaction ratings. The company excels in delivering tailored support services, such as customer service, training, and technical assistance. Overall, PartnerHero is particularly well-suited for companies seeking reliable outsourcing solutions in high-demand sectors, especially those requiring personalized customer engagement.
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Select Industry to see insights

Media Beauty & Cosmetics Software Automotive

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (2) Less than $10,000 (1) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently highlight PartnerHero's affordability and excellent value for money, noting that their pricing aligns well with project budgets. For instance, one client mentioned they chose PartnerHero primarily due to their budget-friendly rates. Another client emphasized their satisfaction with the services provided, stating that PartnerHero delivered high-quality support while remaining cost-effective. Overall, sentiments reflect a strong appreciation for the balance between cost and service quality, with clients feeling they received significant value for their investments.
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Manhattan, New York (1) El Segundo, California (1) Missoula, Montana (1) Somerville, Massachusetts (1) Bergen Beach, New York (1)

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LTVplus

4.9 8 reviews

$1,000+

< $25 / hr

250 - 999

Services provided

55% Customer Service Outsourcing

25% Call Center Services

10% Back Office Outsourcing +2 services

5% AI Consulting

5% Staffing

LTVplus is a Customer Support Outsourcing company excelling in remote customer care and call center solutions. Across their reviews, 100% of clients highlight their timely delivery and effective communication, while 67% mention cost-effectiveness and alignment with company values. Notably, 50% commend their ability to enhance customer satisfaction and retention significantly.

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1 of 1 reviews is 5 stars

1 new review for Customer Service Outsourcing services

$50,000 – $199,999 avg. project cost

Reviewed 1 time in the past 6 months
Recent reviews of LTVplus reflect a positive sentiment, highlighting their effective management of global customer support operations and recruitment of remote talent. Clients appreciate the alignment of company values and budget fit. Notable feedback includes their comprehensive handling of compliance and HR management, along with regular communication and feedback mechanisms. However, some clients noted that recruiting for niche positions may require additional time, though the quality of outcomes remains high.
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4 of 6 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Support for Dog Food Manufacturer & Distributor
5.0 — LTVplus provides around-the-clock customer support for a dog food manufacturer and distributor. The goal is to improve the client's customer satisfaction and retention. Read more
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Average Project Cost Breakdown

$50,000 to $199,999 (2) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently commend LTVplus for their competitive pricing and exceptional value for money. For instance, one customer highlighted that the pricing fit their budget while also providing great value for the cost. Another client noted the company's ability to deliver quality service at a budget-friendly rate. Overall, the sentiment reflects satisfaction with the cost-effectiveness of LTVplus's services, with multiple clients expressing that the value received far exceeds expectations.
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More responsive than most other service providers

LTVplus is very responsive
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ContactWorks

5.0 10 reviews

$5,000+

$25 - $49 / hr

50 - 249

Austin, TX

Services provided

50% Customer Service Outsourcing

25% Call Center Services

25% Sales Outsourcing

ContactWorks is a customer service BPO specializing in customer support outsourcing, remote customer care, and call center solutions. The company is lauded for its exceptional service, with 100% of reviews highlighting their reliability, efficiency, and brand alignment. Clients consistently commend ContactWorks for their transparency, timely communication, and the ability to seamlessly integrate as an extension of their team.

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Reviews mention Knowledgeable
Client feedback highlights ContactWorks' extensive industry knowledge and responsiveness, contributing to a strong partnership. One client noted their insights into challenges and a forward-thinking approach, while another emphasized the team's ability to implement changes swiftly and their commitment to client success. Overall, the sentiment regarding their knowledgeability is overwhelmingly positive, with clients appreciating their understanding of business needs and the high standards they maintain.

Customer Support Services for Premium Car Rental Company

5.0 Mar 6, 2023

ContactWorks is extremely responsive and has been a great partner over the years. The team and operations managers do a great job of understanding our needs and can implement changes very quickly, often immediately or build out completely new workflows in less than a week. We also trust them to stress-test new processes and provide backup for our field locations. The team is agile, knowledgeable, and set high standards for themselves.
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Call Center & Customer Support for Business Solutions Co

5.0 May 15, 2025

Meeting with the ContactWorks leadership team was a truly collaborative experience. They have embraced being a partner and never viewed as a vendor. We could contact Tom and the team anytime and we would receive an on-time response that met or exceeded our expectations. Loved their insights into challenges we had from time to time and always a forward-thinking approach to resolving those challenges.
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1 of 1 reviews is 5 stars

1 new review for Customer Service Outsourcing services

$50,000 – $199,999 avg. project cost

Reviewed 1 time in the past 6 months
In the past six months, ContactWorks has received positive feedback highlighting their exceptional customer support and effective communication. Clients praised their ability to meet deadlines consistently and deliver high-quality results, particularly in data validation projects. One client noted their impressive service that seamlessly integrated with their team, emphasizing that ContactWorks is not merely a vendor but a true extension of their operations. Overall, the sentiment is highly favorable, with no areas for improvement identified.
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Industry Experience

ContactWorks has demonstrated expertise across various industries, including Business Services, Telecommunications, Education, and Retail. Clients highlight their strengths in customer support, flexibility, and responsiveness. Particularly noted in Telecommunications and Education, they provide robust 24/7 support and manage complex technical challenges effectively. Overall sentiment is highly positive, with clients praising their commitment to quality and ability to enhance customer experiences across all sectors.
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Telecommunications IT Services Education Transportation Retail Business services

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Average Project Cost Breakdown

$50,000 to $199,999 (3) Less than $10,000 (1) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently highlight ContactWorks' excellent value for money, with several reviewers noting that their pricing aligns well with budgetary constraints while delivering high-quality services. For instance, one client mentioned, "Pricing fit our budget" and cited "good value for cost" as reasons for choosing ContactWorks. Overall, the sentiment is overwhelmingly positive, with clients appreciating the combination of affordability and effective service, stating that they have saved both time and money through their partnership.
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Fusion CX

4.6 16 reviews

$10,000+

< $25 / hr

10,000+

Pasig, Philippines

Services provided

30% Customer Service Outsourcing

40% Call Center Services

20% Sales Outsourcing +1 service

10% Back Office Outsourcing

Fusion CX is a professional BPO services provider specializing in order taking, complaint handling, and outbound call center operations. The company is commended for its problem-solving attitude and dedication, with 85% of reviews highlighting improved customer experience and cost savings. Reviewers also note strengths in communication and time-saving, though some suggest enhancements in pricing structures and tech solutions.

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Reviews mention Hard working
Clients have consistently praised Fusion CX for their hard work and dedication. One client noted their impressive ability to manage operations even during holidays, highlighting their commitment to providing continuous service. Additionally, the successful handling of over 6,000 calls per month resulted in doubled sales, demonstrating their effectiveness and diligence in meeting project demands. Overall, the sentiment reflects a strong appreciation for their hardworking nature and reliability in delivering results.

Order & Complaint Management Support for Delivery App Co

5.0 Jul 5, 2022

What did you find most impressive or unique about this company? They manage to work even within holidays.
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Industry Experience

Fusion CX has received positive feedback across various industries, including Retail, Business Services, IT Services, Telecommunications, Hospitality, Manufacturing, and Nonprofit. Clients commend their expertise in improving customer experience, lead generation, and operational efficiency. The sentiment is particularly strong in Retail and Business Services, where partners noted significant sales increases and streamlined workflows. Overall, Fusion CX demonstrates strengths in problem-solving, communication, and cost-effectiveness, making them a suitable choice for companies seeking robust outbound services.
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Retail Business services Information technology Hospitality & leisure Manufacturing IT Services Nonprofit Telecommunications

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Average Project Cost Breakdown

$50,000 to $199,999 (3) $10,000 to $49,000 (2) Less than $10,000 (1) $10,000,000 + (1)

What Clients Have Said
Clients have generally expressed satisfaction with Fusion CX's pricing, noting it as competitive and offering good value for money. One client highlighted saving approximately $4,000 monthly in labor costs, while another mentioned they found the best price for their needs. However, some reviews suggested that pricing could be improved, indicating a desire for a more transparent structure. Overall, the sentiment is positive, with many clients appreciating the balance between cost and quality of service.
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Blue Valley Marketing

4.9 16 reviews

$5,000+

$25 - $49 / hr

250 - 999

Home, KS

Services provided

40% Customer Service Outsourcing

35% Call Center Services

25% Sales Outsourcing

Blue Valley Marketing is a Customer Support Outsourcing firm specializing in outbound lead generation through email campaigns and market research. The company received positive feedback, with clients noting a 20% increase in sales income and a 60% rise in qualified leads. Reviewers commend their flexibility and project management, with no areas for improvement cited.

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1 of 1 Customer Service Outsourcing reviews are 5 stars

Less than $10,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Email Marketing for IT Services Company
5.0 — To generate more sales leads, an IT services company has hired Blue Valley Marketing to create effective email campaigns. Their tasks also include market research and prospect database creation. Read more
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Industry Experience

Blue Valley Marketing has received positive feedback across multiple industries, including Media, IT Services, Hospitality, Wellness & Fitness, Restaurants, and Software. Clients commend their expertise in lead generation, customer service, and project management, noting consistent improvements in metrics such as customer satisfaction and sales revenue. The overall sentiment is highly favorable, reinforcing their adaptability and strong communication skills, making them a suitable partner for clients in these sectors.
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Media Information technology IT Services Hospitality & leisure Wellness & Fitness Restaurants Software Nonprofit Manufacturing Publishing

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More responsive than most other service providers

Blue Valley Marketing is responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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New York City, New York (2) Newark, New Jersey (1) Nashville, Tennessee (1) Chicago, Illinois (1) Grand Rapids, Michigan (1) Southfield, Michigan (1) Orlando, Florida (1) Sandy Springs, Georgia (1) Cleveland, Ohio (1) Milwaukee, Wisconsin (1) Neenah, Wisconsin (1) Santa Clara, California (1) Fort Atkinson, Wisconsin (1) Las Vegas, New Mexico (1)

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Peak Support

4.9 10 reviews

$10,000+

< $25 / hr

1,000 - 9,999

Cambridge, MA

Services provided

70% Customer Service Outsourcing

30% Call Center Services

Peak Support is a Customer Service BPO specializing in Customer Support Outsourcing. They consistently receive high praise for maintaining a CSAT score of 4.8+ and for their proactive communication, with 100% of reviewers noting their responsiveness and adaptability. Clients commend Peak Support's ability to seamlessly integrate and operate as an extension of their teams.

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Reviews mention Easy to work with
Clients consistently express that Peak Support is easy to work with, highlighting their flexibility and responsiveness. One client noted the seamless integration of their team into existing operations, emphasizing the convenience of having a single point of contact. Weekly calls and active communication channels, such as Slack, further enhance collaboration. Overall, the sentiment is overwhelmingly positive, with clients appreciating the team's efficiency and willingness to adapt to changing needs.

Customer Service Augmentation for Menswear Company

4.5 Jul 30, 2020

We have weekly calls, and their team's integrated into our Slack channel. They’re receptive to changes, and it’s easy to work with their team.
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3 of 3 reviews are 5 stars

1 new review for Customer Service Outsourcing services

Unknown avg. project cost

Reviewed 3 times in the past 6 months
Recent reviews highlight Peak Support's exceptional performance in customer support operations, achieving high CSAT scores and meeting SLAs consistently. Clients commend their proactive communication and adaptability, noting significant time savings and efficiency improvements. For instance, Wildgrain reported maintaining a CSAT above 4.8, while 24 Hour Home Care achieved an impressive 88% one-touch resolution rate. Overall sentiment is overwhelmingly positive, with no significant areas for improvement identified.
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2 of 2 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Subscription Box Company
5.0 — Peak Support provides customer support services for a subscription box company. They handle the client's customer support across email, chat, and phone, including member inquiries, and issue Read more
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Industry Experience

Peak Support demonstrates extensive expertise in eCommerce, Home Services, Retail, and other sectors, delivering high customer satisfaction through efficient scaling of operations. In eCommerce, they excel in managing fluctuating ticket volumes and maintaining high CSAT scores. In Home Services, they enhance call resolution rates, saving significant operational hours. Their strengths lie in seamless integration, proactive communication, and adaptability, making them a suitable partner across diverse industries seeking reliable customer support solutions.
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Consumer Products Retail Business services Healthcare Home Services eCommerce Other industries

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Welsend

4.9 11 reviews

$50,000+

< $25 / hr

10,000+

Wei Fang Shi, China

Services provided

50% Customer Service Outsourcing

30% Call Center Services

10% Back Office Outsourcing +1 service

10% CRM Consulting and SI

Welsend is a professional contact center and outsourcing service provider, offering solutions for telemarketing, customer service, and technical support. Their clients consistently praise their project management capabilities, professionalism, and effective communication. Across reviews, 90% of clients highlight Welsend's detailed orientation and responsiveness, while clients note minor areas for improvement, such as employee retention and service level management.

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Reviews mention High-quality work
Clients have consistently praised Welsend for their high-quality work, highlighting their professionalism and speed of execution. One client noted, 'We have already been impressed by the Welsend team's professionalism, speed of execution, and delivery quality.' Additionally, the management team was described as 'competent' and the service quality as 'excellent,' reinforcing the overall sentiment of satisfaction with the quality of work provided.

Outbound Call Support for Hotel Chain

5.0 Feb 15, 2022

They have a competent management team, excellent service quality, and truly a value for investment!
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Industry Experience

Welsend has demonstrated significant expertise across various industries, including Telecommunications, Government, Transportation, Manufacturing, and Hospitality. In Telecommunications, they excelled in increasing sales and customer satisfaction. Their Government engagements highlight professionalism and operational efficiency. In Transportation, Welsend provided effective customer service support, while in Manufacturing, they showcased strong project management and adaptability. In Hospitality, they impressed clients with quick execution and service quality. Overall, their strengths lie in responsiveness, project management, and industry-specific solutions, making them a good fit for clients in these sectors.
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Telecommunications Government Transportation Manufacturing Hospitality & leisure

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Average Project Cost Breakdown

$200,000 to $999,999 (3) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Welsend is consistently recognized for providing strong value for money, with clients noting their pricing aligns well with budget expectations. One client highlighted Welsend as a 'great culture fit' and 'good value for cost,' while another emphasized their 'professionalism and reliability' as key strengths. Overall, feedback suggests that Welsend delivers quality services effectively, making them a commendable choice for businesses seeking cost-effective solutions.
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$2,000 Best for local companies $2,000 Best for national companies $2,500 Best for global companies

Excellent Customer Service in Manila and China
Excellent Customer Service in Manila and China
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2ndOffice

5.0 2 reviews

$1,000+

< $25 / hr

250 - 999

Services provided

30% Customer Service Outsourcing

20% Back Office Outsourcing

10% Accounting +4 services

10% E-Commerce Development

10% Ecommerce Marketing

10% Graphic Design

10% Web Design

2ndOffice is a Customer Service BPO company providing outsourced customer support and call center solutions. Reviews highlight their exceptional project management, commitment, and responsiveness, with 100% positive feedback on their customer service quality and team integration. Their dedication to customer care and value proposition make them a preferred choice for customer support outsourcing.

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Reviews mention Puts the customer first
The overall sentiment from clients regarding 2ndOffice emphasizes a strong customer-first approach. One client highlighted their 'outstanding management and internal support,' noting that 2ndOffice was 'responsive' and executed tasks 'perfectly.' Additionally, the commitment of 2ndOffice's team to customer satisfaction was particularly praised, with one client stating, 'the people and their commitment to us the customer' were impressive. Overall, clients feel valued and supported throughout their projects.

Customer Service Outsourcing for Omnichannel Retailer

5.0 Oct 31, 2023

Outstanding management and internal support with direct supervision, training support, SOP creation and quality assurance team. Something we as a small company could not afford. They were responsive and executed everything perfectly. Really the people and their commitment to us the customer and dedication to perform for the customers.
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1 of 1 Customer Service Outsourcing reviews are 5 stars

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Omnichannel Retailer
5.0 — 2ndOffice handles Amazon returns and financial information using NetSuite for an omnichannel retailer. They oversee communication with customers, manage sales and promotions, and answer product Read more
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Industry Experience

2ndOffice has demonstrated strong capabilities in the retail and business services sectors. Clients in retail highlight their exceptional customer support and effective management, noting significant improvements in customer engagement and operational efficiency. In the business services industry, feedback emphasizes their cost-effectiveness and quick response times, allowing companies to save on staffing costs. Overall, 2ndOffice is well-regarded for their commitment to client success and efficient service delivery, making them a fitting choice for businesses in these industries.
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Retail Business services

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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients consistently highlight 2ndOffice's competitive pricing and exceptional value for money. One reviewer noted that they chose 2ndOffice for its 'good value for cost' and experienced outstanding management that they could not afford otherwise. Another client emphasized significant savings, stating that 2ndOffice saves them 'thousands of dollars' by reducing the need for additional staff. Overall, the sentiment reflects satisfaction with the cost-effectiveness and quality of services provided.
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Pexly

4.8 22 reviews

$1,000+

< $25 / hr

250 - 999

Amsterdam, Netherlands

Services provided

45% Customer Service Outsourcing

45% Back Office Outsourcing

10% Sales Outsourcing

Pexly, a Customer Support Outsourcing (CSO) company, specializes in providing flexible and efficient customer service solutions. Across reviews, 100% of clients highlight their cost-effectiveness and value for money, while 85% commend their project management and responsiveness. Pexly's ability to rapidly deploy well-trained agents and adapt to specific client requirements is frequently praised, ensuring high customer satisfaction and timely service delivery.

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Reviews mention Dedicated
Clients have expressed strong sentiment regarding Pexly's dedication to their projects. One reviewer noted the company's commitment to finding a suitable candidate who seamlessly became part of their team, emphasizing Pexly's focus on long-term relationships. The collaboration was characterized by regular communication, which fostered productive teamwork. Overall, the feedback highlights Pexly's dedication as a key factor in delivering successful outcomes and meeting client goals.

Lead Generation for User Interaction Suite

5.0 Apr 8, 2022

We kept in touch with the assistant on a daily/weekly basis to ensure productive teamwork and share our common goals and results. We were impressed by their will to find the best candidate who met our needs and their dedication to our company and goals. Focused on long-term relationship.
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6 of 7 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

$10,000 – $49,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Outdoor Co
4.0 — Pexly has provided customer service support for an outdoor company. The team has responded to the client's customer requests in different languages, including English, German, Italian, and French. Read more
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Average Project Cost Breakdown

$10,000 to $49,000 (8) Less than $10,000 (2) $200,000 to $999,999 (2) $50,000 to $199,999 (1)

What Clients Have Said
Pexly consistently receives positive feedback regarding its cost-effectiveness and overall value for money. Clients such as the Head of Operations from a cosmetics company noted that Pexly's pricing fits their budget while providing good value. Similarly, the Team Lead Support at VERBI GmbH highlighted the company's pricing as a key factor in their selection, stating it offered 'good value for cost.' Overall, the sentiment reflects satisfaction with Pexly's services relative to their pricing.
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United States (5) Germany (4) Netherlands (3) England (2) Austria (1) Finland (1) Hungary (1) Israel (1) Switzerland (1)

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CrewBloom

4.7 38 reviews

$1,000+

< $25 / hr

50 - 249

New York, NY

Services provided

25% Customer Service Outsourcing

25% Sales Outsourcing

10% Back Office Outsourcing +4 services

10% Finance & Accounting Outsourcing (FAO)

10% Recruiting

10% Recruitment Process Outsourcing

10% Staffing

CrewBloom is a Customer Service Outsourcing company known for delivering top-tier customer support and administrative services. Reviews indicate a strong focus on efficiency, with 100% of respondents highlighting excellent communication and responsiveness. The company consistently meets or exceeds customer expectations, with clients appreciating its cost-effectiveness and alignment with their culture and values.

See all 38 projects
Reviews mention Transparent
Clients have praised CrewBloom for their transparency in project management, highlighting their proactive communication regarding timelines, milestones, and potential risks. One client noted that CrewBloom's project management was 'excellent,' with regular status updates and a dedicated account manager ensuring accountability. The emphasis on open communication and a structured approach was particularly appreciated, leading to a smooth outsourcing experience. Overall, the sentiment regarding transparency is overwhelmingly positive, with clients recommending their services for reliable partnership.

BPO for Software Services Company

5.0 May 9, 2022

Project management has been great; we work mainly with Charlotte (Client Success Manager). She does a good job staying on top of everything and managing our relationship from an account management perspective. Regarding tools and communication, we normally use email, Asana, and Slack. Be transparent with your requirements and treat their crew as part of your staff because that creates a camaraderie culture with great respect.
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Average Project Cost Breakdown

$10,000 to $49,000 (6) Less than $10,000 (5) $50,000 to $199,999 (3) $200,000 to $999,999 (1) $10,000,000 + (1)

What Clients Have Said
Overall, clients expressed strong satisfaction with CrewBloom's cost-effectiveness and value for money. Many reviews highlighted that CrewBloom's pricing fit within clients' budgets while delivering high-quality service. For instance, one client noted, 'Pricing fit our budget' and described the services as 'true value.' Additionally, another client remarked on the 'good value for cost,' emphasizing the quality of personnel provided. The sentiment is overwhelmingly positive, with clients feeling they received more than what they paid for.
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More responsive than most other service providers

CrewBloom is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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United States (26) Canada (1)

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HiredSupport

4.9 6 reviews

$1,000+

< $25 / hr

10 - 49

Lahore, Pakistan

Services provided

35% Customer Service Outsourcing

15% Back Office Outsourcing

15% Call Center Services +3 services

15% Data Annotation Services

10% Content Moderation Services

10% Transcription

HiredSupport is a Customer Support Outsourcing company specializing in services such as manning chatbots, support ticket management, and knowledge base review. They received positive feedback for significantly reducing customer response times and adapting quickly to dynamic client needs, with 100% of reviewers highlighting their communication efficiency and responsiveness.

See all 6 projects

0 of 1 Customer Service Outsourcing reviews are 5 stars

$10,000 – $49,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Indoor Gardens Company
4.5 — HiredSupport provides customer service outsourcing for an indoor gardens company. The team provides support on the client's chatbot and inbox ticketing system and reviews their knowledge base. Read more
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Average Project Cost Breakdown

$10,000 to $49,000 (3) Less than $10,000 (2)

What Clients Have Said
Clients generally find HiredSupport to offer excellent value for money, with specific feedback highlighting their flexible and cost-effective pricing models. For example, one client noted that HiredSupport provided a shared agent option, which was crucial for managing unpredictable workloads without the need for long-term commitments. Another reviewer emphasized the company's ability to deliver high-quality service at a reduced cost, resulting in significant improvements in customer satisfaction scores. Overall, the sentiment reflects strong satisfaction with the company's pricing and value proposition.
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More responsive than most other service providers

HiredSupport is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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United States (2) Canada (1) Romania (1)

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Veta Virtual

5.0 62 reviews

$1,000+

Undisclosed

50 - 249

Toronto, Canada

Services provided

33% Customer Service Outsourcing

34% Recruitment Process Outsourcing

33% AI Development

Veta Virtual is a Customer Service BPO specializing in call center outsourcing and customer support services. The company has received overwhelmingly positive feedback, with reviews highlighting their professional, responsive, and detail-oriented approach. Approximately 83% of reviewers praised their ability to seamlessly integrate into clients’ operations, improve communication efficiency, and provide personalized, company-specific solutions.

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Reviews mention Adaptable
The overall sentiment regarding adaptability from client feedback is highly positive. Clients frequently commend Veta Virtual for their responsiveness and ability to quickly implement changes. For instance, one client highlighted the team's promptness and adaptability in accepting feedback, while another noted their capacity to adjust to complex intake processes and changing requests with ease. Additionally, clients appreciated the hands-on support from management, which facilitated seamless integration into their operations.

Call Center & Sales Services for Mortgage Brokerage Firm

5.0 Feb 29, 2024

They have a well-established system and are able to adapt to change requests on short notice. Well-trained staff.
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Staff Augmentation for Investment Fund Company

5.0 Dec 29, 2021

Although the VAs were remote, they were quickly able to adapt to our portfolio companies' processes.
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Call Center Services for Law Firm

5.0 Feb 26, 2025

Oscar, the Client Success Manager, is professional, adaptable, and quick to accept and implement feedback. The intake team is fluent, polite, and efficient, and we’ve received excellent feedback from our active clients.
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6 of 7 Customer Service Outsourcing reviews are 5 stars

Less than $10,000 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Call Center & Sales Services for Mortgage Brokerage Firm
5.0 — Veta Virtual provided call center and sales services for a mortgage brokerage firm. They handled inquiries, took on sales calls, obtained client contact information, and collaborated with the Read more
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Industry Experience

Veta Virtual has received positive feedback across various industries, particularly in legal and financial services, where clients praised their professional call handling and appointment scheduling. Legal firms noted improvements in client communication and efficiency, while financial service providers highlighted enhanced client experiences and reduced missed calls. Overall, sentiment is highly favorable, emphasizing Veta's responsiveness, professionalism, and ability to adapt services to specific industry needs, making them an excellent choice for law firms and financial advisors.
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Other industries Software Consulting Other Industry Government Construction Healthcare Business services Advertising & marketing Human Resources Arts, entertainment & music Retail Real estate Legal Financial services

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Average Project Cost Breakdown

Less than $10,000 (30) $10,000 to $49,000 (10) $50,000 to $199,999 (2)

What Clients Have Said
Clients consistently commend Veta Virtual for their competitive pricing, which aligns well with budgetary constraints. Multiple reviews highlight the company's excellent value for money, with one client noting that Veta Virtual's services significantly increased consultation bookings for their law firm. However, some clients indicated that financial constraints ultimately led to the discontinuation of services, suggesting a need for flexible pricing options. Overall, the sentiment towards cost and value is largely positive, emphasizing affordability and quality.
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IntelligentBee

4.8 9 reviews

$5,000+

< $25 / hr

250 - 999

Iași, Romania

Services provided

50% Customer Service Outsourcing

30% Call Center Services

20% Back Office Outsourcing

IntelligentBee specializes in Customer Support Outsourcing, providing 24/7 customer service BPO solutions with a focus on improving response times and customer satisfaction. With 100% positive feedback, clients consistently praise their commitment, professionalism, and effective communication, while 50% highlight their ability to integrate seamlessly with internal teams.

See all 9 projects

1 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
In the last six months, IntelligentBee has received positive feedback for their exemplary technical support and responsiveness, with clients noting significant improvements in employee satisfaction and timely project delivery. A department manager from Gorgias highlighted their effective IT support, noting low response times and a high satisfaction rate among users. However, suggestions for improvement included enhancing documentation practices for standard operating procedures.
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1 of 2 Customer Service Outsourcing reviews are 5 stars

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Support for Open-Source Management SaaS Co
4.5 — IntelligentBee provides customer service support for an open-source management SaaS company. The team is responsible for responding to customers 24/7 and monitoring customer satisfaction. Read more
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United States (3) Norway (2) Romania (2) Canada (1)

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$3,000 Low volumes that need 24/7 support $4,500 Moderate volumes with 24/7 coverage $5,000 High volumes, multiple languages, 24/7

Pilot Project
A pilot project is an initial group that tests new projects or processes, delivers results, and gathers feedback. A pilot project can last 3 to 6 months with no commitment unless you are satisfied with the results. Pricing: 150 Interactions per month - €3000
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Why Trust Clutch

At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.

Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.

Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.

We evaluate service providers using a structured methodology that combines:

In-depth client interviews and ratings
Comprehensive project details
Market presence
Portfolio examples and industry recognition

This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.

Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.

We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.

Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.

Customer Support Outsourcing FAQs

Freelancers can fill short-term gaps but often lack management structure, QA processes, and redundant staffing. A dedicated customer support outsourcing company provides dedicated leadership, scalability, and established SLAs—crucial for brands that need consistent, round-the-clock coverage.

E-commerce, SaaS, fintech, travel, and healthcare commonly leverage outsourced teams to handle seasonal spikes, global user bases, or specialized compliance requirements.

A customer support outsourcing company acts as an external help desk, handling inbound and outbound interactions across phone, chat, email, social media, and other channels. These agencies make sure scripts align with brand guidelines and KPIs for optimal effectiveness. Moreover, they also handle the recruitment, training, and management of experienced agents who will be in charge of resolving tickets, processing orders, and providing technical assistance on behalf of the client. Ultimately, their main goal is to maintain—or improve—customer satisfaction while reducing overhead and expanding service coverage.

Customer support outsourcing companies don’t just provide one-size-fits-all solutions; they tailor their strategies and approach to help businesses provide the best support to their customers. When partnering with a full-service provider, clients can expect services such as:

Voice, chat, and email support (Tier 1–3)
Technical troubleshooting and product onboarding
Order processing, refunds, and billing inquiries
Social media moderation and community management
Multilingual or 24/7 coverage
Quality assurance, analytics, and CSAT reporting

Many agencies also bundle back-office tasks such as data entry or CRM administration to create an end-to-end customer operations solution.

Most customer service outsourcing projects reviewed on Clutch range from $10,000 – $49,999. Pricing depends on various factors such as agent location, language skills, and complexity of support. Here’s a rundown of average costs:

Shared agents: $8–$15 per hour (often offshore)
Dedicated agents: $15–$30 per hour for mid-tier markets
Specialized or technical agents in high-cost regions: $30–$50+ per hour

When preparing a budget, ensure you have a clear understanding of your project and which factors impact pricing. Always confirm whether fees include training, software licenses, and quality monitoring.

Map your project’s unique requirements—channels, hours, volumes, and languages.
Shortlist vendors with proven experience in your industry and ticket complexity.
Review verified client ratings, case studies, and sample reports on Clutch to evaluate performance metrics such as first-contact resolution or NPS lifts.
Assess cultural fit—communication cadence, escalation procedures, and data-security standards.
Schedule a discovery call or an interview to thoroughly discuss your project and get to know more about their services.
Run a pilot or SLA-backed trial before signing a long-term contract.

Guaranteed CSAT scores without a clear methodology
Vague pricing or hidden setup fees
High agent turnover rates or lack of training documentation
Limited transparency into QA scores or call recordings
Poor data-security certifications (e.g., no ISO/PCI compliance)

How do you recruit, train, and retain agents for my account?
Which tools (CRM, ticketing, QA) do you use, and can you integrate with ours?
What are your average response and resolution times for clients like us?
How is performance reported, and how often can we audit calls/chats?
What is your disaster-recovery and data-protection policy?
Can we start with a pilot program, and how is success defined?

Top Customer Support Outsourcing Companies

Best Customer Service Outsourcing Companies

Reviews mention Well-organized projects

Outsourced Accounting & Content Writing for IT Services Firm

Digital Strategy for Environmental Solutions Platform

Accounting Services for Marketing & Venture Capital Firm

Scaling & QA Services for Media Company

Staff Aug & Content Moderation for Blockchain Technology Co

Industry Experience

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Average Project Cost Breakdown

What Clients Have Said

Reviews mention Patient

Customer Service Outsourcing for Parking Software Company

Customer Service Outsourcing for Parking Software Company

Industry Experience

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Multilingual Customer Service & Back-Office for Beauty Brand

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Average Project Cost Breakdown

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Reviews mention High-quality work

Frontend UI Design for Digital Marketing Company

Custom Software Dev for Game App

Game Development for Software Dev Company

Dev & Design Outsourcing for Commercial Real Estate

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Average Project Cost Breakdown

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Full-Time Customer Support Representative

Reviewed 13 times in the past 6 months

Industry Experience

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Hire With Near is very responsive

Reviewed 26 times in the past 6 months

Industry Experience

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Top Customer Service is very responsive

Industry Experience

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What Clients Have Said

Reviews mention Efficient

BPO Services for Tech Company

Customer Service, Security & Risk Assessment for Fintech Co

Average Project Cost Breakdown

What Clients Have Said

Reviews mention High-quality work

Application Management Services for Live Streaming Platform

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Reviews mention Timely

IT Staff Augmentation for Digital Agency

Remote Managed IT Support for Managed Services Provider

Recruitment Services for AI Solutions Company

App Regression Testing & Reporting for Tax Mgmt Software Co

Recruiting for Telecommunications Company

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Customer Service Outsourcing for Insurance Company

Average Project Cost Breakdown

What Clients Have Said

Innovature: AI-Driven Outsourcing Partner is very responsive

Reviews mention Great project management

Sales & Customer Service Outsourcing for Digital Mktg Agency

Back Office Outsourcing for Design Agency

Customer Service Outsourcing for Data & Comms Solution Co

Customer Service Outsourcing for Pop-Up Development Company

Customer Support, Sales & Back-Office for CX Services Co

Reviewed 4 times in the past 6 months

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