ExpertCallers

BACKGROUND

Please describe your company and position.

I am the Director of Quality Obsessions

Describe what your company does in a single sentence.

We are an eCommerce brand focused on delivering high-quality products with a strong customer experience.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ExpertCallers to accomplish?

• We hired them to manage our customer support operations, particularly handling high volumes of inquiries and order-related calls

SOLUTION

How did you find ExpertCallers?

Online Search

Why did you select ExpertCallers over others?

• Pricing fit our budget
• Referred to me
• Company values aligned

How many teammates from ExpertCallers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope included customer service call handling, order support, issue resolution, and maintaining a consistent communication experience for our customers. They also tracked customer interactions and provided detailed reports.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Customer satisfaction improved significantly, response times decreased, and our internal workload was reduced. This allowed us to focus more on scaling the business while maintaining service quality

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was efficient and well-structured. The team was responsive and ensured smooth day-to-day operations.

What was your primary form of communication with ExpertCallers?

Email or Messaging App

What did you find most impressive or unique about this company?

Yes, they consistently met expectations. Their ability to handle customer interactions with professionalism and empathy made a noticeable difference.

Are there any areas for improvement or something ExpertCallers could have done differently?

Overall, the service was excellent

BACKGROUND

Please describe your company and position.

I am the Marketing Director of Gn2s construction

Describe what your company does in a single sentence.

We are a construction company offering residential and commercial building services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ExpertCallers to accomplish?

• We partnered with them for outbound calling services to generate new business opportunities and expand our client base.

SOLUTION

How did you find ExpertCallers?

Online Search

Why did you select ExpertCallers over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from ExpertCallers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project included outbound lead generation calls, prospect outreach, appointment setting, and maintaining a structured database of potential clients. They also provided performance reports and insights into campaign effectiveness.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The outreach efforts resulted in a steady flow of qualified leads and new project inquiries. We experienced noticeable business growth and an expanded pipeline of potential clients.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team was organized and proactive. They kept us updated regularly and were open to refining strategies based on our feedback.

What was your primary form of communication with ExpertCallers?

Email or Messaging App

What did you find most impressive or unique about this company?

Yes, deliverables were consistently on time. Their ability to engage prospects effectively and represent our brand professionally was particularly impressive.

Are there any areas for improvement or something ExpertCallers could have done differently?

NO

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of SKC Improvements

Describe what your company does in a single sentence.

We are a home improvement company specializing in residential renovation and remodeling services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ExpertCallers to accomplish?

• We hired them to handle our inbound call support so we wouldn’t miss potential leads and could respond to customer inquiries more efficiently.

SOLUTION

How did you find ExpertCallers?

Referral

Why did you select ExpertCallers over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from ExpertCallers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope included dedicated inbound call handling, lead qualification, appointment scheduling, and customer query resolution. They also provided call tracking and reporting, which helped us understand peak inquiry times and customer needs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saw a clear increase in captured leads and booked appointments. Missed calls dropped significantly, and our conversion rate improved because every inquiry was handled professionally and promptly.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was smooth and reliable. The team maintained consistent communication and quickly adapted to our requirements.

What was your primary form of communication with ExpertCallers?

Email or Messaging App

What did you find most impressive or unique about this company?

Yes, they delivered everything on time. Their consistency and professionalism in handling customer interactions stood out the most and directly contributed to our growth.

Are there any areas for improvement or something ExpertCallers could have done differently?

Nothing

BACKGROUND

Please describe your company and position.

I am the Founder of GOZAWI

Describe what your company does in a single sentence.

Quality. Security. Design. We offer high-quality software development services, with robust security at its core. Build a modern, high quality and great looking application with us.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ExpertCallers to accomplish?

We hired ExpertCallers to for a full package covering Customer Support Line 1 and Customer Support L2. The main task was to integrate into our existing team and help us manage our volumes as they drastically increased. We additionally added their customer success agents a bit later as we found them to be a great partner and wanted to expand with them.

SOLUTION

How did you find ExpertCallers?

• Online Search
• Clutch Site

Why did you select ExpertCallers over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from ExpertCallers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ExpertCallers Customer support 1st line and 2nd line support worked identical schedules Monday through Friday -. 9 am CET to 6 pm CET working closely with our our UK and German offices. In certain instances, we did request a bit later hours to assist with coverage for our New York office. 
The team for L1 Support consisted of 10 agents and L2 Support consisted of 5 agents. In total, the team resolved between 5,000 - 8,000 tickets monthly. The customer success team consisted of 5 agents and worked more of an overlap schedule that was from 1 pm CET to 10 pm CET. This allowed them to overlap with all offices and provide customer success services across all of our regions. 
The main KPI for the Customer Success team was a Monthly customer satisfaction rating of no lower than 7.5 out of 10. We run a questionnaire after all customer monthly checks and ensure we're getting feedback. ExpertCallers impressed us with the average feedback rating of never going below 9.0. Our internal team really struggled to maintain this kind of a score and these guys showed us up on it!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Significant increase in customer satisfaction maintaining a minimum rating of 9.0 out of 10 Increase in Customer Retention Decrease of repeat issues from the same customers Better workflows were implemented because of clear and precise feedback on all levels. Increase response times by all channels Decreased onboarding time by up to 50% for L1. 35% L2 and 50% for customer success.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was delivered on time. The team is super professional, always on time and their senior management is always available should there be a need. No issues here.

What was your primary form of communication with ExpertCallers?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

In general, I was literally impressed by everything. A few things that shocked me were their level of spoken and written English, their knowledge of our business and industry, and their expertise in building a proper structure within Customer Support and Customer Success. 
They provided a lot of value and even advice as we scaled with them. They have a family attitude towards their employees and this also fits within our culture. We certainly now feel that ExpertCallers is a very important part of our business and look forward to growing with them!

Are there any areas for improvement or something ExpertCallers could have done differently?

Truly nothing I don't believe anything is perfect in this world, but with ExpertCallers, it has been a flawless experience.

BACKGROUND

Please describe your company and position.

I am the Manager of Pact For Peace

Describe what your company does in a single sentence.

Pact for Peace is an organization focused on promoting peace, community engagement, and social initiatives.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ExpertCallers to accomplish?

• We hired ExpertCallers to conduct outreach and collect data for our community programs and awareness campaigns.

SOLUTION

How did you find ExpertCallers?

Online Search

Why did you select ExpertCallers over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from ExpertCallers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Their team conducted surveys, gathered feedback from participants, and compiled reports to help us understand community engagement.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We gained valuable insights from survey responses that helped improve our outreach strategies.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their team managed the project efficiently and delivered reports within the agreed timeline.

What was your primary form of communication with ExpertCallers?

Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to communicate clearly with different types of audiences impressed us.

Are there any areas for improvement or something ExpertCallers could have done differently?

More visual data reports would make the results easier to analyze.

BACKGROUND

Please describe your company and position.

I am the Marketing Director of Saihaj Tax Service

Describe what your company does in a single sentence.

Mousammann is a digital business that manages multiple online projects and services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ExpertCallers to accomplish?

• We hired ExpertCallers to provide virtual assistant support for administrative tasks and online operations.

SOLUTION

How did you find ExpertCallers?

Online Search

Why did you select ExpertCallers over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from ExpertCallers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Their team handled data entry, email management, research tasks, and administrative support to help streamline our daily workflow.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saved several hours per week on administrative work and improved our internal productivity

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They maintained clear communication and consistently delivered tasks on schedule.

What was your primary form of communication with ExpertCallers?

Email or Messaging App

What did you find most impressive or unique about this company?

Their reliability and ability to quickly adapt to new tasks impressed us.

Are there any areas for improvement or something ExpertCallers could have done differently?

The experience was very good overall, and only minor improvements in task reporting could help.

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of Hurst Child Care

Describe what your company does in a single sentence.

Hurst Childcare provides a safe and nurturing environment where children can learn, play, and grow through early education programs

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ExpertCallers to accomplish?

• We hired ExpertCallers to handle incoming parent inquiries, enrollment calls, and general customer support so our staff could focus more on childcare and daily operations.

SOLUTION

How did you find ExpertCallers?

Online Search

Why did you select ExpertCallers over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from ExpertCallers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Their team managed inbound calls, responded to parent questions about enrollment and schedules, and helped capture leads from phone inquiries. They also maintained call logs and shared updates with our internal team.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saw faster response times for parents and a noticeable increase in completed inquiries from potential families. Our administrative workload was reduced significantly.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was organized and professional. All tasks and reports were delivered on time, and communication with their team was smooth.

What was your primary form of communication with ExpertCallers?

Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed with their professionalism and ability to understand our childcare industry requirements quickly.

Are there any areas for improvement or something ExpertCallers could have done differently?

Not At All

BACKGROUND

Please describe your company and position.

I am the Founder of Agritech Center

Describe what your company does in a single sentence.

We help farmers and grain processors to boost profits with cutting-edge technologies for a sustainable future. **Agritech Center - Your Partner for Smart, Sustainable, and Well-Equipped Agriculture.**

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ExpertCallers to accomplish?

• Scaling Training Multi country hiring

SOLUTION

How did you find ExpertCallers?

• Online Search
• Clutch Site

Why did you select ExpertCallers over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from ExpertCallers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

All aspects of client sucess.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Ablity to manage client expectations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Always.

What was your primary form of communication with ExpertCallers?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The simplicity of the partnership was most impressive.

Are there any areas for improvement or something ExpertCallers could have done differently?

Not at this time.

BACKGROUND

Please describe your company and position.

I am the Director of Build Out Home Solutions

Describe what your company does in a single sentence.

Buildout Home Solutions provides residential renovation and home improvement services, focusing on delivering quality projects.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ExpertCallers to accomplish?

• We engaged ExpertCallers to nurture leads and ensure that all potential clients were properly followed up. The goal was to convert inquiries into confirmed projects efficiently

SOLUTION

How did you find ExpertCallers?

Online Search

Why did you select ExpertCallers over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from ExpertCallers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ExpertCallers managed:

Follow-up calls to potential clients
Lead nurturing and updates on client interest
Scheduling appointments for our sales team
Providing detailed reports of lead status and follow-up outcomes

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Higher conversion rates from inquiries to confirmed projects
Improved client engagement and response time
More predictable and organized sales pipeline
Reduced workload on our internal team

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team was professional, communicative, and reliable. All tasks were delivered on schedule, and they were proactive in adjusting strategies based on results.

What was your primary form of communication with ExpertCallers?

Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to maintain consistent communication and turn prospects into clients was outstanding.

Are there any areas for improvement or something ExpertCallers could have done differently?

We are very satisfied overall. Minor suggestions could include more frequent reporting for very large campaigns, but overall their work was excellent.

BACKGROUND

Please describe your company and position.

I am the Director of ABA Tree Services

Describe what your company does in a single sentence.

ABA Tree Services provides tree removal, trimming, and maintenance services to residential and commercial clients.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ExpertCallers to accomplish?

We hired ExpertCallers to manage customer follow-ups and appointment scheduling, as our internal team was often overwhelmed by calls and inquiries. The goal was to maintain strong client relationships and reduce missed appointments.

SOLUTION

How did you find ExpertCallers?

Online Search

Why did you select ExpertCallers over others?

• High ratings
• Good value for cost
• Referred to me

How many teammates from ExpertCallers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Inbound and outbound calls for client inquiries
• Follow-up calls with prospects and existing clients
• Appointment scheduling and confirmations
• Recording all interactions and providing detailed weekly reports

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Reduction in missed calls and appointments
• Increase in confirmed bookings and client engagement
• Improved client satisfaction due to timely follow-ups
• More streamlined communication between our team and customers

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was excellent. The team was organized, responsive, and consistently met deadlines. Communication was clear and updates were shared regularly.

What was your primary form of communication with ExpertCallers?

Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to handle customer communication professionally and reliably stood out. We were able to maintain higher engagement without increasing internal staffing.

Are there any areas for improvement or something ExpertCallers could have done differently?

We are very happy with their service and do not have any significant suggestions for improvement.