Top BPO Companies in the World
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.
$1,000+< $25 / hr50 - 249Portland, ORServices provided
See all 16 projectsTECHSPEED INC is a data processing and business process outsourcing (BPO) company offering services such as data entry, customer service, and data conversion. The company is highly praised for its effective project management, with 100% of reviewers highlighting their responsiveness and timely delivery. Clients frequently commend TECHSPEED INC's adaptability and commitment to quality, with no areas for improvement noted by respondents.
$1,000+< $25 / hr1,000 - 9,999Hollywood, FLServices provided
See all 170 projectsRemote CoWorker is a virtual assistant company offering administrative, scheduling, and creative support services. The company is praised for its professionalism, efficient communication, and ability to match clients with suitable virtual assistants promptly. Client feedback is overwhelmingly positive, with 100% satisfaction reported in terms of responsiveness, quality of service, and alignment with client values.
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UndisclosedUndisclosed250 - 999Pleasanton, CA
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Midsize answering service Packet Fusion, is in Pleasanton, California and Pleasanton, California. Their services include Call Center Services.
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Undisclosed< $25 / hr50 - 249Atlanta, GA
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See all 1 projectsMagissistant provides customer support and virtual assistant services, assisting clients in managing day-to-day inquiries, onboarding, and back-office support. Reviews highlight their ability to create efficient workflows and processes, making them feel like an extension of the client's team. While initial technical proficiency was a concern, the firm's dedication to understanding and investing in their clients' businesses is notably impressive.
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Featured
What are Featured Providers?
$1,000+< $25 / hr250 - 999Hatboro, PAServices provided
See all 11 projectsHelpSquad is a customer service outsourcing company specializing in live chat support, call center augmentation, and virtual assistance across various industries. The company consistently receives high praise for its responsiveness, personalized service, and cost-effective solutions. Approximately 100% of reviewers commend HelpSquad for their attentive project management, while about 70% highlight significant improvements in lead generation and client engagement.
$5,000+< $25 / hr1,000 - 9,999Cebu City, PhilippinesServices provided
See all 9 projectsSelect VoiceCom is a customer service and sales outsourcing company praised for its ability to enhance client operations through effective team staffing and management. Across reviews, 100% highlight their exemplary project management and communication, often going above expectations. Approximately 85% of reviews mention their cultural alignment and responsiveness, while results include increased sales, customer satisfaction, and overall efficiency.
$1,000+Undisclosed1,000 - 9,999Santa Monica, CAServices provided
See all 10 projectsBoldr. is a versatile BPO company specializing in customer support, technical support, and data monitoring services. Reviews reveal a consistently positive reception, with commendations for their project management, customization, and commitment to client success. Approximately 90% of reviewers highlight their effective communication, responsiveness, and cultural alignment. However, some suggest improvements in recruitment timelines, particularly for non-English roles. Overall, Boldr. is recognized for its dedication to employee well-being and client satisfaction.
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$5,000+< $25 / hr50 - 249Beograd, Serbia
Services provided
Customer Service Outsourcing company The Contact Service was founded in 2014. The midsize team specializes in Customer Service Outsourcing and Call Center Services.
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UndisclosedUndisclosed10 - 49
Services provided
See all 3 projectsDCDial provides comprehensive payment collection and dialer services, enabling remote operations and enhancing client-consumer contact ratios. Reviews consistently highlight DCDial's effective integration of calling and payment services, exceptional customer support, and timely, proactive solutions. Some users suggest interface simplifications for ease of use. Overall, DCDial is praised for its efficiency, support responsiveness, and value for money.
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$5,000+$50 - $99 / hr10 - 49
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Brazil Call Center & Latin America Call Center - BrazilDesk is a Back Office Outsourcing company. They specialize in Back Office Outsourcing and Call Center Services and are in Petrópolis, Brazil.
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UndisclosedUndisclosed250 - 999El Nozha, Egypt
Services provided
Elevate Holding is a telephone answering service founded in 2018. The team provides Call Center Services and HR Outsourcing.
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$1,000+< $25 / hr10 - 49Park Ridge, IL
Services provided
Answering service Signius Communications was launched in 1994. The company offers Call Center Services and Customer Service Outsourcing.
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Angeles, PhilippinesServices provided
See all 7 projectsConnext is a business process outsourcing company specializing in call center services, transaction management, and accounting processes. Reviewers praise Connext for their impressive hiring process, alignment with company values, and capability to rapidly provide skilled personnel. Over 90% of reviewers highlight their effective communication and project management, while some mention the need for increased employee training. The company is recognized for fostering long-term partnerships.
$1,000+< $25 / hr50 - 249Sofia, BulgariaServices provided
See all 9 projectsMarKam Solutions is a versatile outsourcing provider specializing in technical support, sales, operations, and customer service. Across multiple reviews, clients commend their professional management, alignment with company values, and ability to meet budget constraints. With over 90% positive feedback, MarKam Solutions is praised for their adaptability, responsiveness, and the strategic impact on metrics such as customer satisfaction and sales growth.
$100,000+Undisclosed10,000+SingaporeServices provided
See all 12 projectsTDCX is a business process outsourcing company specializing in customer service, technical support, and risk assessment across diverse industries, primarily in the APAC region. The company receives consistently positive feedback, with reviews highlighting their scalability, efficient communication, and proactive problem-solving capabilities. Clients appreciate their ability to adapt quickly to changes and deliver high-quality outcomes, with approximately 90% of feedback being positive.
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$10,000+< $25 / hr50 - 249Kolkata, India
Services provided
See all 1 projectsLogica Infotech Services Pvt. Ltd. specializes in Medical Billing, Coding, and Insurance Indexing. Reviews highlight their quality work delivered within specified timelines and emphasize their professionalism and strong client relationships. However, recommendations suggest expanding service availability to the US time zone to attract more clients.
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UndisclosedUndisclosed50 - 249
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SA Commercial, a Business Consulting company, was founded in 2005. The firm focuses on Business Consulting and Call Center Services.
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Featured
What are Featured Providers?
$10,000+< $25 / hr250 - 999San Pablo City, PhilippinesServices provided
See all 46 projectsBig Outsource is a professional virtual assistance service provider specializing in administrative support, customer service, and content management tasks. Reviews indicate a high level of satisfaction, with approximately 90% of clients noting improvements in efficiency and communication. Clients appreciate their proactive project management and seamless integration into existing workflows, though some desire more proactive tool suggestions and flexible support hours.
UndisclosedUndisclosed250 - 999Torreón, MexicoServices provided
See all 22 projectsRemote Team Solutions specializes in staffing and recruitment, offering services like virtual assistance, customer care outsourcing, and recruitment support for various industries. With a 100% positive feedback rate, clients highlight their reliability, trustworthiness, and alignment with company values. Over 75% of reviewers appreciate their timely delivery and cost-effective solutions, with many noting the company's exceptional project management and responsiveness.
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UndisclosedUndisclosed50 - 249Longmont, CO
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Velarium is a midsize Customer Service Outsourcing company. Established in 2015, the team specializes in Customer Service Outsourcing and Call Center Services.
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$1,000+$25 - $49 / hr1,000 - 9,999
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Outsource Global is a call center. Based in San Francisco, California, their team specializes in Call Center Services and Back Office Outsourcing.
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$1,000+$50 - $99 / hr50 - 249
Services provided
24/7 Live Chat is a Customer Service Outsourcing company launched in 2010. Their services include Customer Service Outsourcing and Back Office Outsourcing.
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$5,000+$25 - $49 / hr50 - 249
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Med Bill Ultra is an Austin, Texas-based Back Office Outsourcing company. They offer Back Office Outsourcing and Call Center Services and were launched in 2023.
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UndisclosedUndisclosed250 - 999Shen Zhen Shi, China
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Emmiol is a Sales Outsourcing company. They offer Sales Outsourcing and are headquartered in Shen Zhen Shi, China.
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UndisclosedUndisclosed250 - 999Tainan, Taiwan
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Kdan Mobile is a Document Digitization & Management company. They are headquartered in Tainan, Taiwan. Their team specializes in Document Digitization & Management.
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UndisclosedUndisclosed250 - 999New York, NY
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Partnerize is a New York, New York-based PPC agency and Sales Outsourcing company. Established in 2010, the team provides Pay Per Click and Sales Outsourcing.
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$100,000+Undisclosed250 - 999Singapore, Singapore
Services provided
See all 1 projectsREVE Chat offers AI-based omnichannel platform services, focusing on increasing marketing qualified leads (MQL) for their clients. The reviews highlight REVE Chat's effective project management and unique collaborative approach, with commendations for timely delivery and good value for cost.
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UndisclosedUndisclosed50 - 249Fishers, IN
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Braden Business Systems, an IT strategy consulting company, was launched in 1989. The team provides IT strategy consulting and cloud consulting & SI.
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$5,000+$25 - $49 / hr10 - 49
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In Surat, India and Surat, India, Neorld is a Customer Service Outsourcing company. Their services include Customer Service Outsourcing and Call Center Services.
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$1,000+< $25 / hr50 - 249Chennai, India
Services provided
Cenza is a midsize Back Office Outsourcing company. Founded in 1999, the team focuses on Back Office Outsourcing and Business Consulting.
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$1,000+$25 - $49 / hr50 - 249Noida, India
Services provided
Launched in 2022, ROUTE 2 SHINE is a phone answering service. The midsize team offers Call Center Services and Back Office Outsourcing.
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$75,000+< $25 / hr50 - 249
Services provided
Headquartered in Winona, Mississippi, True Voice is a call center. They specialize in Call Center Services and Advertising.
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$50,000+< $25 / hr50 - 249Jaipur, India
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Moonshine Services is a Jaipur, India-based Back Office Outsourcing company. The team focuses on Back Office Outsourcing and Customer Service Outsourcing.
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Undisclosed< $25 / hr10 - 49
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Founded in 2008, Pam's VAS is a small Levittown, Pennsylvania-based Back Office Outsourcing company. Their team provides Back Office Outsourcing and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49
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Americas Survey Company is a phone answering service launched in 1998. The small team provides Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr50 - 249San Francisco, CA
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Headquartered in San Francisco, California, 31West Global Services is a Customer Service Outsourcing company. They specialize in Customer Service Outsourcing and cloud consulting & SI.
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$1,000+< $25 / hr250 - 999West Des Moines, IA
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Aureon is a PEO/Employee Leasing company. They offer PEO/Employee Leasing and Call Center Services and were established in 1988. The company is headquartered in West Des Moines, Iowa.
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UndisclosedUndisclosed250 - 999Fort Worth, TX
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Touchstone Communications is a phone answering service. The team is headquartered in Fort Worth, Texas and Islamabad, Pakistan, and their services include Call Center Services and Transcription.
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UndisclosedUndisclosed250 - 999Reston, VA
Services provided
Regula, a Document Digitization & Management company, was launched in 1992. The team specializes in Document Digitization & Management and Artificial Intelligence.
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$1,000+< $25 / hr2 - 9Ahmedabad, India
Services provided
See all 1 projectsITZ Total Solutions is an IT company specializing in data collection services. The reviews reflect 100% positive feedback on their organization and quality, though 20% suggest improvement in communication timeliness. Overall, clients appreciate their professional project management and express a willingness to collaborate with ITZ Total Solutions again.
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$5,000+< $25 / hr250 - 999Montevideo, Uruguay
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Xtendo Group | BPO is a midsize cloud consulting & SI company headquartered in Montevideo, Uruguay. The team specializes in cloud consulting & SI and Customer Service Outsourcing.
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UndisclosedUndisclosedFreelancer
Services provided
See all 1 projectsAspirella TechnoDocs Private Limited specializes in delivering technical publications, with a focus on quick response, productivity, and quality. Reviews indicate a strong, effective delivery and a positive workflow, although communication with leadership teams could be improved. Overall, the engagement is described as very good and promising for future progress.
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$1,000+$25 - $49 / hr50 - 249San Diego, CA
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Phone answering service Phone Net is located in San Diego, California. They focus on Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249Glasgow, Scotland
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Go-centric Limited is a Customer Service Outsourcing company in Glasgow, Scotland. Founded in 1996, the team provides Customer Service Outsourcing and Call Center Services.
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Undisclosed< $25 / hr1,000 - 9,999Rogers, AR
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Call center service Shelf Level Retail Solutions focuses on Call Center Services and Fulfillment. They were founded in 2002.
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$10,000+$25 - $49 / hr50 - 249
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Virtual Support Business, an answering service company, focuses on Call Center Services and Back Office Outsourcing. The company is based in Indore, India.
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UndisclosedUndisclosed1,000 - 9,999
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Launched in 2020, E-Nable Outsourcing, a subsidiary of e-finance Group is a large 6 October, Egypt-based call center. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Bengaluru, India
Services provided
Livprop is a small Customer Service Outsourcing company in Bengaluru, India and Singapore, Singapore. The team offers Customer Service Outsourcing and Sales Outsourcing.
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UndisclosedUndisclosed250 - 999
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See all 1 projectsWe are the leading Medical Billing Services Outsourcing Company qualified and competent to address diverse medical specialties over 2 decades now in the USA.
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UndisclosedUndisclosed250 - 999
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In Kyiv, Ukraine, Interkassa is a Back Office Outsourcing company. Their services include Back Office Outsourcing.
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Undisclosed< $25 / hr250 - 999Chicago, IL
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Based in Chicago, Illinois, Marble Box is a midsize Back Office Outsourcing company. The team offers Back Office Outsourcing.
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$25,000+Undisclosed2 - 9
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See all 6 projectsNerdy Joe, Inc. is a lead generation and email marketing company, specializing in executing targeted outreach campaigns through email and cold calling. Reviews indicate a highly responsive and efficient approach, with approximately 90% of clients highlighting their professionalism, attention to detail, and successful lead conversion. Clients appreciate their customized messaging and comprehensive project management, resulting in increased leads and meetings.
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$10,000+Undisclosed50 - 249
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247 Virtual Solution is a call center service. The New York, New York-based team provides Call Center Services and Customer Service Outsourcing.
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$5,000+Undisclosed250 - 999
Services provided
Medisys Data Solutions Inc is a Back Office Outsourcing company. The company is based in Dover, Delaware. Their services include Back Office Outsourcing.
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$1,000+< $25 / hr2 - 9Chennai, India
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See all 1 projectsSoftence Technologies is a development company specializing in native Android and iOS applications, as well as web solutions. They have delivered a system now used by over 1,000 daily users. Reviews highlight their cost-effective solutions, though communication presented occasional challenges. Overall, feedback is 75% positive, with 25% mentioning communication issues.
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$1,000+< $25 / hr250 - 999Schaumburg, IL
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Rely Services Inc is a Back Office Outsourcing company. The Schaumburg, Illinois-based firm was launched in 1997. Their services include Back Office Outsourcing and CRM consulting and SI.
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$1,000+< $25 / hr250 - 999
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MedBillingExperts, a Back Office Outsourcing company, was founded in 2004. The team offers Back Office Outsourcing and Transcription.
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$1,000+$25 - $49 / hr250 - 999Canonsburg, PA
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Suntec Group is a Document Digitization & Management company headquartered in Canonsburg, Pennsylvania. The team provides Document Digitization & Management and Business Consulting.
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UndisclosedUndisclosed250 - 999Madrid, Spain
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Sales Force Europe is a Business Consulting and Sales Outsourcing company established in 2022. Their services include Business Consulting and Sales Outsourcing.
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$1,000+< $25 / hr250 - 999Princeton, NJ
Services provided
Backoffice Pro is a Back Office Outsourcing company. They were established in 2014 and focus on Back Office Outsourcing.
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Compare Top 15 Business Processing Outsourcing (BPO) Companies & Services
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$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.9/40.020/20 Reviews10/10 Clients & Experience9.9/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
95% Back Office Outsourcing5% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
39.2/40.019.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
60% Back Office Outsourcing40% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+$25 - $49 / hr250 - 999Oakville, Canada
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
85% Back Office Outsourcing15% Other -
$1,000+< $25 / hr250 - 999Kyiv, Ukraine
Ability to deliver
37.5/40.018.6/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.4/40.018.6/20 Reviews9.4/10 Clients & Experience9.3/10 Market PresenceService focus
70% Back Office Outsourcing30% Other -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
36.7/40.017/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
100% Back Office Outsourcing -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
36.7/40.017.2/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.7/40.018.2/20 Reviews10/10 Clients & Experience8.5/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr250 - 999Warszawa, Poland
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+Undisclosed1,000 - 9,999
Ability to deliver
36.2/40.020/20 Reviews10/10 Clients & Experience6.2/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
36.1/40.017/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr50 - 249Berkeley, CA
Ability to deliver
36/40.018/20 Reviews9.2/10 Clients & Experience8.8/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.8/40.017.4/20 Reviews10/10 Clients & Experience8.4/10 Market PresenceService focus
50% Back Office Outsourcing50% Other -
$1,000+< $25 / hr250 - 999Hatboro, PA
Ability to deliver
35.7/40.018/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.6/40.016/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+< $25 / hr50 - 249Chicago, IL
Ability to deliver
35.4/40.016.6/20 Reviews9.5/10 Clients & Experience9.3/10 Market PresenceService focus
100% Back Office Outsourcing -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
35.3/40.017.8/20 Reviews10/10 Clients & Experience7.5/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr250 - 999
Ability to deliver
35.3/40.017.6/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
35.2/40.018.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
35/40.018.2/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+$100 - $149 / hr250 - 999St. Louis, MO
Ability to deliver
39.7/40.020/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
34.6/40.017.2/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
100% Back Office Outsourcing -
UndisclosedUndisclosed250 - 999
Ability to deliver
34.4/40.017.8/20 Reviews8.3/10 Clients & Experience8.2/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$10,000+< $25 / hr250 - 999Overland Park, KS
Ability to deliver
34.6/40.017.8/20 Reviews8.2/10 Clients & Experience8.6/10 Market PresenceService focus
65% Back Office Outsourcing35% Other -
$10,000+< $25 / hr10,000+Pasig, Philippines
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% Back Office Outsourcing -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
90% Back Office Outsourcing10% Other
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Business Process Outsourcing Company FAQs
Looking for a BPO company but not sure where to start? Explore the top questions businesses are asking when looking for a BPO partner.
Clutch selects top-performing companies twice a year based on a proprietary methodology that evaluates industry expertise and the ability to deliver. The highest-rated BPO companies for Fall 2025 include:
A BPO company handles specific business processes such as customer support, payroll, data entry, or IT help desk on behalf of another organization. Acting as an extension of your team, the provider supplies trained staff, technology, and workflows to deliver those services at scale. This lets your in-house employees focus on core competencies while the BPO partner manages repeatable, back-office or customer-facing tasks with agreed-upon service-level agreements (SLAs).
BPO agencies typically cover three broad categories:
- Back-office support: data processing, accounting, HR administration, procurement
- Front-office support: call center operations, technical support, live chat, appointment setting
- Specialized or industry-specific processes: medical billing, legal transcription, mortgage processing
Many firms also bundle technology solutions such as CRM integrations, AI chatbots, and robotic process automation (RPA) to streamline workflows and improve accuracy.
Pricing varies by location, complexity, and volume. On Clutch, most projects start around $1,000 per month for simple data entry but can exceed $50,000 per month for multi-channel customer support. Hourly rates typically range from $8–$25 in offshore markets and $25–$60 in onshore markets. Always request a detailed cost breakdown (labor, technology, management fees) and clarify whether pricing is per FTE (full-time equivalent) or per transaction.
- Define goals: Identify the processes you want to outsource and the KPIs that matter (e.g., first-call resolution, turnaround time).
- Check domain expertise: Look for providers with proven results in your industry or process area.
- Review client feedback: Verified Clutch reviews reveal performance, communication style, and reliability.
- Evaluate scalability: Ensure the partner can add or reduce headcount quickly as demand changes.
- Assess security & compliance: Confirm certifications (ISO, SOC 2, HIPAA) and data-protection measures . Shortlist three vendors and run a pilot project or proof of concept before signing a long-term agreement.
- Opaque pricing or hidden fees
- Overpromising guaranteed results without data
- High employee turnover or insufficient training programs
- Poor communication or delayed responses during the sales process
- Lack of documented security protocols or compliance certifications
If any of these issues surface early, reconsider the partnership.
- How do you measure and report on performance metrics?
- What is your average agent tenure and training process?
- Which industries or processes make up most of your portfolio?
- Can you share recent case studies or client references?
- How do you handle data security, compliance, and disaster recovery?
- What is the escalation process for quality issues or SLA breaches?
Clear, detailed answers indicate a mature, reliable partner.
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Onshore: Provider operates in the same country as the client—higher rates but easier collaboration and shared regulations.
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Nearshore: Services are delivered from a neighboring or nearby time zone—balanced costs and cultural alignment.
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Offshore: Operations are located in distant regions with lower labor costs—great for 24/7 coverage but may require more coordination.
They track cost savings, process accuracy, turnaround times, and customer satisfaction scores (CSAT or NPS). By comparing pre- and post-outsourcing metrics, clients can quantify improvements and calculate payback periods.