Capital Accounts LLC

OPPORTUNITY / CHALLENGE

Why does your company require outbound services? Did you use to handle these needs in-house?

We use these services for better productivity.

What is the volume of outbound calls your company was handling per day?

80.

What were your company’s goals for the partnership with this service provider?

Our goal was to be more productive.

SOLUTION

How did you find and select your them?

We found them through an agent.

RESULTS & FEEDBACK

Please assess their quality of work.

Their quality of work is excellent.

How much time and money do you estimate that they save you each month?

They save us 40% each month.

Based on your experience, what takeaways can you share about working with them?

I think the quality of Capital Accounts is outstanding. They also appear to be environmentally friendly.

What do you think are their strengths?

The structure is well developed.

Where do you think they can improve?

They could improve by reducing the number of employees.​​​​​​​

OPPORTUNITY / CHALLENGE

Why does your firm need outbound services? Did you previously handle these needs in-house?

It was in-house and we have a need to outsource.

What was the volume of outbound calls your company was handling per day?

It was maybe 55 per day.

What challenge were you trying to address with the service provider?

Cost reduction was the challenge.

SOLUTION

What was the scope of the service provider's involvement?

We wanted a good return on our collections work.

Could you describe the service provider's pricing structure and how they billed you?

They offer good pricing.

How did you come to work with this service provider?

I searched them online.

How would you assess the service provider's ability to conduct outbound sales calls, generate new business, and handle customer issues?

They are nice people.

How much time, in hours, does this service provider save you each month?

I'm not sure.

How much money does this service provider save you each month?

I'm not sure about this.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They offer a good return and good customer service.

What are the service provider's strengths?

Their customer service.

How can the service provider improve?

There is nothing.

How long has your company been working with this service provider?

It's been 3 years, since 2014.

How much money do you spend annually with this service provider?

Every year, we spend $50,000 to $199,999.

OPPORTUNITY / CHALLENGE

Why does your firm need outbound services? Did you use to handle these needs in-house?

We used to do it in-house but had lazy workers so we hired an outside group that works harder and faster.

How many outbound calls did your company handle every day?

We handle about 100 per day.

What challenge were you trying to address with the service provider?

We wanted to increase revenue.

SOLUTION

What was the scope of the service provider's involvement?

They needed to get money from our customers.

Could you describe the service provider's pricing structure and how they billed you?

They bill us monthly.

How did you come to work with this service provider?

We found them online.

How would you assess the service provider's abilities to conduct outbound sales calls, generate new business, and handle customer issues?

They work very quickly.

How much time and money does this service provider save you each month?

I would say about $10,000 per month.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They collect more money.

What are the service provider's strengths?

They are very aggressive.

What areas can the service provider improve?

They don't need to improve.

How long has your company been working with this service provider?

We started May 1, 2011 with them.

How much money do you spend annually with this service provider?

We spend over $1 million per year.