Top BPO Companies in the World
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.
$1,000+< $25 / hr1,000 - 9,999Angeles, PhilippinesServices provided
See all 7 projectsConnext is a versatile outsourcing agency providing call center, accounting, and business process management services. Reviews indicate a strong focus on client alignment, effective recruitment, and seamless integration into clients' workflows, with over 85% of feedback emphasizing their impressive hiring speed and communication. Clients appreciate their proactive approach and dedication to long-term partnerships, although some suggest enhanced employee training.
$5,000+< $25 / hr1,000 - 9,999Cebu City, PhilippinesServices provided
See all 9 projectsSelect VoiceCom is a customer service and sales outsourcing company praised for its ability to enhance client operations through effective team staffing and management. Across reviews, 100% highlight their exemplary project management and communication, often going above expectations. Approximately 85% of reviews mention their cultural alignment and responsiveness, while results include increased sales, customer satisfaction, and overall efficiency.
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$1,000+< $25 / hr50 - 249Gorakhpur, India
Services provided
See all 1 projectsZrima offers data entry and inbound call center services, showcasing a high degree of flexibility and a strong work ethic. From the reviews, it is evident that Zrima excels in seamless team integration, proactive management, and providing customized solutions, leading to significant business growth and improved lead conversion for clients.
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$1,000+< $25 / hr50 - 249Miami, FL
Services provided
Better Support is a Customer Service Outsourcing company located in Miami, Florida. The team focuses on Customer Service Outsourcing and Back Office Outsourcing.
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Featured
What are Featured Providers?
$1,000+< $25 / hr50 - 249Portland, ORServices provided
See all 18 projectsTECHSPEED INC is a data management and business process outsourcing company, excelling in services like data entry, data cleaning, and customer support. Their reviews reveal an impressive track record of responsive project management and adaptability, with 100% of reviewers expressing satisfaction and no identified areas for improvement. Notably, clients highlight their efficiency, proactive communication, and ability to handle complex data projects with precision.
$1,000+< $25 / hr50 - 249Sofia, BulgariaServices provided
See all 9 projectsMarKam Solutions is a versatile outsourcing provider specializing in technical support, sales, operations, and customer service. Across multiple reviews, clients commend their professional management, alignment with company values, and ability to meet budget constraints. With over 90% positive feedback, MarKam Solutions is praised for their adaptability, responsiveness, and the strategic impact on metrics such as customer satisfaction and sales growth.
$100,000+Undisclosed10,000+Singapore, SingaporeServices provided
See all 12 projectsTDCX is a prominent business process outsourcing (BPO) company that specializes in providing global quality evaluations, customer support, and scalable operations solutions across various sectors such as hospitality, social media, fintech, and e-commerce. Clients frequently praise TDCX for their agility, reliability, and exceptional communication skills, with a focus on collaborative and innovative problem-solving approaches. Approximately 95% of feedback highlights their ability to consistently exceed expectations and deliver high-quality service, with numerous clients noting their impressive capacity for scaling operations without compromising quality. Some areas for improvement mentioned include exploring more competitive costing and flexible remote work options. Overall, TDCX maintains a strong reputation as a reliable and effective partner in enhancing customer experience and operational efficiency.
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$5,000+$25 - $49 / hr50 - 249
Services provided
Gestiona is an answering service company. The santa cruz de la sierra, Bolivia-based team focuses on Call Center Services and Customer Service Outsourcing.
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$1,000+$100 - $149 / hr2 - 9Miami, FL
Services provided
See all 3 projectsGrowth Geyser is a proficient CRM and marketing automation company specializing in systems like Active Campaign and HubSpot. Reviewers consistently highlight their strong communication, quick project completion, and reliable service, with 100% positive feedback noting their technical expertise and effective recommendations. Vito, a key team member, is frequently praised for his skills and responsiveness.
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Undisclosed$25 - $49 / hr2 - 9
Services provided
See all 1 projectsAppmakery is a versatile digital development company renowned for its expertise in both web development and strategic consulting. Reviews highlight the company's ability to align technical solutions with business objectives, backed by strong project management skills. Impressively, 100% of reviewers emphasize their holistic approach, which includes coaching and consultation, ensuring long-term success for their clients.
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$1,000+< $25 / hr10 - 49Nashville, TN
Services provided
See all 3 projectsCapital Accounts LLC is a provider of outbound services, specializing in improving client productivity and increasing revenue through efficient collections work. Reviews highlight their excellent work quality and strong customer service, with 100% of clients noting significant cost savings. Some feedback suggests potential improvements in employee management, while many appreciate their environmentally friendly practices. Overall, the company receives overwhelmingly positive feedback.
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$10,000+$25 - $49 / hr10 - 49Kotharia, India
Services provided
See all 3 projectsOctalchip is a digital solutions provider specializing in developing and maintaining AI-powered virtual agents. Reviews indicate highly positive feedback, with a customer satisfaction score of 4.6 out of 5. Clients commend their structured project management and timely delivery, with over 70% of users engaging weekly with their AI solutions, enhancing productivity and efficiency.
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Featured
What are Featured Providers?
UndisclosedUndisclosed250 - 999Torreón, MexicoServices provided
See all 24 projectsRemote Team Solutions is a staffing company specializing in recruiting and managing remote teams across various industries. The reviews highlight their strength in sourcing talent that aligns with company cultures, with approximately 100% of reviewers commending their dedication and professionalism. Clients consistently appreciate their responsive communication and timely project management, though a few noted the hiring process could sometimes be rushed.
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$10,000+$50 - $99 / hr10 - 49Hyderabad, India
Services provided
See all 3 projectsCovent Informatics is a web solutions and PC solutions provider, renowned for developing systems like inventory, sales, purchase, and warehouse management. Client reviews highlight their cost-effectiveness and strong project management, with 100% of reviews emphasizing increased productivity and efficiency. Notably, there were no negative reviews, demonstrating overall client satisfaction.
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$5,000+$50 - $99 / hr10 - 49Warszawa, Poland
Services provided
See all 1 projectsH&K Soft Company is a software development firm specializing in back-end engineering and full-stack projects, particularly in the online education sector. The reviews highlight a high level of client satisfaction, emphasizing their flexibility, strong communication skills, and commitment to project success, with approximately 100% positive feedback regarding their attitude and teamwork.
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$1,000+$25 - $49 / hr10 - 49Dubai, United Arab Emirates
Services provided
See all 1 projectsHatchTechs UAE is a versatile technology development company specializing in interactive exhibit design and custom CRM solutions. With a 100% positive feedback rate, clients praise their timely delivery, effective communication, and ability to integrate technology seamlessly. Common themes include their impressive culture fit, value for cost, and capability to tailor solutions to specific project needs.
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$1,000+< $25 / hr10 - 49Rawalpindi, Pakistan
Services provided
See all 1 projectsNEXUS95 is a comprehensive service company specializing in project management, web design, systems development, and content creation. With a highly qualified team, they boast an excellent track record, with 100% of reviews highlighting their promptness, quality output, and effective communication. While initial management needed improvement, clients appreciate their responsiveness and professionalism.
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Undisclosed< $25 / hr10 - 49
Services provided
See all 1 projectsWorkZen is a web and software development company renowned for its professionalism, technical expertise, and adaptability. Clients appreciate their effective project management, with 100% of reviews highlighting timely delivery and strong communication. While some suggest improvements in early documentation, 100% of reviewers recommend WorkZen for their reliable and forward-thinking approach.
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$1,000+< $25 / hr10 - 49
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See all 1 projectsExperoc is a customer support services provider, specializing in handling online customer inquiries through email and social media. Clients report significant productivity boosts and revenue increases, with 63% noting enhanced business outcomes. While praised for effective management and seamless integration, some suggest improvements in analytics and features for basic plans.
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UndisclosedUndisclosed50 - 249
Services provided
Answering Service United, a call center, is headquartered in and Phoenix, Arizona. Founded in 1989, the team specializes in Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249Christchurch, New Zealand
Services provided
2B Connected Limited is a Sales Outsourcing company based in Christchurch, New Zealand. Their services include Sales Outsourcing and Call Center Services.
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$1,000+$25 - $49 / hr250 - 999
Services provided
Back Office Centers is a midsize Back Office Outsourcing company. Established in 2003, the team specializes in Back Office Outsourcing and Customer Service Outsourcing.
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$10,000+< $25 / hr250 - 999Nagpur, India
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Founded in 2007, DhanInfo is a midsize Nagpur, India-based Back Office Outsourcing company. Their team offers Back Office Outsourcing and Accounting.
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$10,000+Undisclosed250 - 999
Services provided
Established in 1997, ONBOARD PLC, a midsize Business Consulting company, is located in Sofia, Bulgaria. Their team offers Business Consulting and Call Center Services.
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$1,000+< $25 / hr250 - 999
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Helport AI is an AI Agents company. The San Diego, California-based agency was founded in 2020. Their team specializes in AI Agents and Call Center Services.
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UndisclosedUndisclosed2 - 9Dubai, United Arab Emirates
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See all 2 projectsThincture is a sales and lead generation company. Their reviews are mixed, with 50% of clients appreciating their personalized support and on-demand service, while the other 50% report unmet expectations and contractual issues. Overall, potential clients should weigh their budget and risk tolerance when considering Thincture.
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UndisclosedUndisclosed250 - 999Atlanta, GA
Services provided
Tiburon Data LLC is a midsize IT staff augmentation company. They specialize in IT staff augmentation and Custom Software Development and were established in 2011.
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$1,000+$25 - $49 / hr10 - 49Boston, MA
Services provided
See all 2 projectsIntegral Computer Consultants is an IT support and services company specializing in staff onboarding and on-call troubleshooting for businesses. The reviews indicate a high satisfaction rate, with clients appreciating their ability to provide consistent, round-the-clock support. While pricing was noted as somewhat higher, the quality and reliability of their service were seen as valuable assets.
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$1,000+< $25 / hr50 - 249Sheridan, WY
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VirtualCare Assistants is a midsize Back Office Outsourcing company. They specialize in Back Office Outsourcing and Call Center Services and were launched in 2024.
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UndisclosedUndisclosed10 - 49Chicago, IL
Services provided
See all 1 projectsBizzBuzz.AI is a digital marketing services company specializing in marketing automation and data analysis to enhance productivity and efficiency. Client feedback highlights a 30% reduction in manual tasks and a 20% increase in lead conversion, with 85% adoption of their systems. Clients commend their project management and responsiveness, though some suggest more detailed training on advanced features.
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Undisclosed< $25 / hr10 - 49Lane End, England
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See all 2 projectsData Alike is a professional staffing agency specializing in providing temporary administrative support and back-office management. Their services are highly praised for their flexibility, competence, and alignment with client needs, with 100% of reviews positively highlighting the quality and responsiveness of their staff. Reviewers appreciate their seamless integration and effective project management, noting no areas for improvement.
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$1,000+$200 - $300 / hr2 - 9Tampa, FL
Services provided
See all 2 projectsAreon Labs is a technology solutions company specializing in automation and efficiency improvements for post-sales processes. Their integration of CRM, Slack, and note-taking tools has been praised for saving clients 30-45 minutes daily and enhancing sales metrics visibility. With 100% positive feedback, clients commend Areon Labs for their project management, timely delivery, and exceeding expectations.
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Undisclosed$50 - $99 / hr2 - 9
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See all 2 projectsCloseBusters is a B2B lead generation company highly praised for its clear communication, swift execution, and effective sales outreach strategies. Ninety percent of reviewers appreciated their professionalism and ability to forge long-term partnerships, with a notable increase in sales and client engagement. Feedback is overwhelmingly positive, with many clients expressing satisfaction and willingness to recommend or continue working with CloseBusters.
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$5,000+$200 - $300 / hr2 - 9Toronto, Canada
Services provided
See all 1 projectsMonochromatic Partners is a strategic consultancy firm specializing in revenue growth strategies and business transformation. Their reviews reflect a 100% positive sentiment, with all clients praising their structured project management and commitment to understanding client contexts. Notably, 100% of reviewers highlighted their seamless integration as partners and their exceptional strategic value.
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$5,000+$25 - $49 / hr2 - 9Veliko Tarnovo, Bulgaria
Services provided
See all 1 projectsTremity is a versatile development company offering product technical architecture, development, customer support, and content management services. With 80% positive feedback, clients note improved development speed by 50% and customer satisfaction by 20%. Tremity is praised for its active partnership and strategic guidance, though minor improvements in task management are suggested.
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$1,000+$50 - $99 / hr10 - 49
Services provided
See all 2 projectsInfinity is a design and UI/UX company that specializes in creating modern, user-friendly, and conversion-focused designs for e-commerce and air quality solution providers. They consistently deliver high-quality results, with 100% of reviewers highlighting their professionalism, punctuality, and ability to exceed expectations. Their work has reduced design revisions by 30-40% and contributed to increased customer engagement and investor interest.
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$25,000+$100 - $149 / hr10 - 49Portsmouth, England
Services provided
See all 4 projectshabitable.co is a specialized agency focusing on AI-driven solutions for enhancing sales funnels, optimizing customer interactions, and digital transformation through advanced data analytics and automation. Reviews indicate strong project management and impressive results, with 100% of clients noting increased conversion rates and improved data management. Clients appreciate their adaptability and expertise, though some suggest more frequent training sessions could enhance user adoption.
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Undisclosed< $25 / hr250 - 999
Services provided
Alsaqib Recruitment Agency is a Customer Service Outsourcing company. Based in Islamabad, Pakistan and Rawalpindi, Pakistan, the agency offers Customer Service Outsourcing and HR Consulting.
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$1,000+$25 - $49 / hr10 - 49London, England
Services provided
Customer Service Outsourcing company 3C Online was launched in 2015. The team specializes in Customer Service Outsourcing and Sales Outsourcing.
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$5,000+Undisclosed10 - 49Enschede, Netherlands
Services provided
De Leadopvolgers, an answering service company and Sales Outsourcing company, was founded in 2021. The agency offers Call Center Services and Sales Outsourcing.
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UndisclosedUndisclosed2 - 9
Services provided
See all 1 projectsTrustshoring is a recruitment and staffing company specializing in identifying and providing skilled professionals for web and mobile platform development. They received highly positive feedback, with 100% of the reviewers highlighting their effective project management and impressive screening services. Clients are particularly satisfied with their ability to consistently deliver qualified developers, resulting in successful project outcomes.
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$1,000+$25 - $49 / hr50 - 249Happy Valley, OR
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Securus Contact Systems is a phone answering service. Launched in 2012, the firm is in Happy Valley, Oregon. Their services include Call Center Services and Sales Outsourcing.
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$1,000+< $25 / hr10,000+Shinjuku City, Japan
Services provided
TMJ, Inc. Is a Business Consulting company. Founded in 1992, their team specializes in Business Consulting and Call Center Services.
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$1,000+< $25 / hr250 - 999Sterling, IL
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Logan IT INC is a midsize Back Office Outsourcing company. They offer Back Office Outsourcing and Graphic Design and were launched in 2015.
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$1,000+< $25 / hr50 - 249Prather, CA
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Pro Sulum, LLC is a Back Office Outsourcing company. The team is located in Prather, California, and their services include Back Office Outsourcing and Customer Service Outsourcing.
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$1,000+< $25 / hr250 - 999
Services provided
Virtual Rockstar, a Staffing company, offers Staffing and Back Office Outsourcing. The firm is in Gilbert, Arizona.
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$5,000+< $25 / hr50 - 249Amman, Jordan
Services provided
Back Office Outsourcing company Infinity Virtual Solutions (IVS) focuses on Back Office Outsourcing and Customer Service Outsourcing. They are located in Amman, Jordan.
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$5,000+$50 - $99 / hr50 - 249Taguig, Philippines
Services provided
Sales Outsourcing company LaQuest Inc is located in Taguig, Philippines and New Delhi, India. The team focuses on Sales Outsourcing and Back Office Outsourcing.
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$1,000+$50 - $99 / hr2 - 9Livadhia, Cyprus
Services provided
See all 1 projectsTenba Group is a web development and SEO agency known for its expertise in website reconstruction and optimization. They received positive feedback for their knowledgeable approach and effective communication, leading to an 80% increase in website traffic for clients. The company was praised for its friendly communication and timely project updates, with 100% of reviewers expressing satisfaction with their work.
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$25,000+Undisclosed2 - 9
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See all 1 projectsVenluto Group is a sales strategy and consulting firm recognized for its proactive approach and profound understanding of sales processes. With 100% positive feedback, clients highlight their excellent communication, flexibility, and ability to deliver timely results. They are praised for improving sales strategies and generating steady outbound opportunities, offering great value for cost.
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UndisclosedUndisclosed2 - 9Troy, NY
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See all 2 projectsTen Talents is a consulting company specializing in data analysis, market research, and business development strategies. The overall feedback is overwhelmingly positive, with 100% of reviewers praising their attention to detail, responsiveness, and specialized knowledge. Clients appreciate their ability to deliver on time and surpass expectations, highlighting their alignment with company values and budget constraints.
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$1,000+< $25 / hr2 - 9
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See all 1 projectsMamba is a company specializing in implementing Account-Based Marketing strategies. Overall feedback is overwhelmingly positive, with the client praising Mamba's excellent project outcomes, timely delivery, and impressive support and expertise in the field. Approximately 100% of the reviews highlight the successful execution of objectives without areas needing improvement.
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$5,000+$25 - $49 / hr10 - 49Sofia, Bulgaria
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See all 4 projectsMENA Software is a versatile software development company specializing in platform development, blockchain solutions, and app creation. Their services have received overwhelmingly positive feedback, with approximately 100% of clients noting their effective project management and dedication. Clients consistently highlight the company's strong competence, high-quality output, and affordability, with no major areas for improvement suggested.
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$1,000+$50 - $99 / hr2 - 9
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See all 3 projectsUnOptimised is a digital agency specializing in website design, development, and UI/UX design. Reviews indicate a high level of satisfaction with their design capabilities and responsiveness, with 87% of users completing onboarding more efficiently and a 70% reduction in navigation errors. However, there is room for improvement in project management organization and early user testing integration.
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$1,000+< $25 / hr2 - 9Chennai, India
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See all 1 projectsCloud Tech Mind Solutions is a web design company known for its expertise in creating business-enhancing websites. The overall feedback is overwhelmingly positive, with clients appreciating their technical proficiency and responsive team. Notably, 100% of reviewers highlighted their success in achieving top search engine rankings, demonstrating the company's effectiveness in delivering results.
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$1,000+$25 - $49 / hr50 - 249Sydney, Australia
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See all 2 projectsSydpro Pty Ltd is a recruitment and staffing agency specializing in sourcing skilled IT professionals from both local and offshore markets, notably Sri Lanka. Reviews highlight their exceptional service, effective onboarding, and staff support, with 100% positive feedback regarding their ability to meet staffing needs and ensure employee well-being. Clients appreciate their Australian legal presence and cost-effective solutions.
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Get My MatchesWhy Trust Clutch
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Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.
We evaluate service providers using a structured methodology that combines:
- In-depth client interviews and ratings
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- Market presence
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.
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Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.
Compare Top 15 Business Processing Outsourcing (BPO) Companies & Services
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$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.4/40.019.6/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
38/40.018.4/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
60% Back Office Outsourcing40% Other -
$1,000+$25 - $49 / hr250 - 999Oakville, Canada
Ability to deliver
39.8/40.019.8/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.3/40.018.4/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
70% Back Office Outsourcing30% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.7/40.017/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.5/40.018/20 Reviews10/10 Clients & Experience8.5/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
36.2/40.020/20 Reviews9/10 Clients & Experience7.2/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+Undisclosed1,000 - 9,999New York, NY
Ability to deliver
36.2/40.020/20 Reviews10/10 Clients & Experience6.2/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
38.2/40.019/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
36/40.016.4/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.4/40.017/20 Reviews10/10 Clients & Experience8.4/10 Market PresenceService focus
50% Back Office Outsourcing50% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.4/40.015.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
35.3/40.015.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.3/40.016.2/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
35.3/40.017.6/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr50 - 249Berkeley, CA
Ability to deliver
35.2/40.017.2/20 Reviews9.2/10 Clients & Experience8.8/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr250 - 999Afton, WY
Ability to deliver
35.2/40.018.6/20 Reviews7.1/10 Clients & Experience9.5/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr50 - 249Chicago, IL
Ability to deliver
35/40.016.2/20 Reviews9.5/10 Clients & Experience9.3/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.7/40.017/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$10,000+< $25 / hr10,000+Pasig, Philippines
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% Back Office Outsourcing -
UndisclosedUndisclosed250 - 999
Ability to deliver
34.2/40.017.6/20 Reviews8.3/10 Clients & Experience8.2/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
34.1/40.016.6/20 Reviews10/10 Clients & Experience7.5/10 Market PresenceService focus
100% Back Office Outsourcing -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34/40.017.2/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
33.9/40.017.4/20 Reviews10/10 Clients & Experience6.5/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$5,000+$25 - $49 / hr250 - 999Home, KS
Ability to deliver
33.8/40.016.4/20 Reviews9.2/10 Clients & Experience8.2/10 Market PresenceService focus
100% Back Office Outsourcing
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Business Process Outsourcing Company FAQs
Looking for a BPO company but not sure where to start? Explore the top questions businesses are asking when looking for a BPO partner.
Clutch selects top-performing companies twice a year based on a proprietary methodology that evaluates industry expertise and the ability to deliver. The highest-rated BPO companies for Fall 2025 include:
A BPO company handles specific business processes such as customer support, payroll, data entry, or IT help desk on behalf of another organization. Acting as an extension of your team, the provider supplies trained staff, technology, and workflows to deliver those services at scale. This lets your in-house employees focus on core competencies while the BPO partner manages repeatable, back-office or customer-facing tasks with agreed-upon service-level agreements (SLAs).
BPO agencies typically cover three broad categories:
- Back-office support: data processing, accounting, HR administration, procurement
- Front-office support: call center operations, technical support, live chat, appointment setting
- Specialized or industry-specific processes: medical billing, legal transcription, mortgage processing
Many firms also bundle technology solutions such as CRM integrations, AI chatbots, and robotic process automation (RPA) to streamline workflows and improve accuracy.
Pricing varies by location, complexity, and volume. On Clutch, most projects start around $1,000 per month for simple data entry but can exceed $50,000 per month for multi-channel customer support. Hourly rates typically range from $8–$25 in offshore markets and $25–$60 in onshore markets. Always request a detailed cost breakdown (labor, technology, management fees) and clarify whether pricing is per FTE (full-time equivalent) or per transaction.
- Define goals: Identify the processes you want to outsource and the KPIs that matter (e.g., first-call resolution, turnaround time).
- Check domain expertise: Look for providers with proven results in your industry or process area.
- Review client feedback: Verified Clutch reviews reveal performance, communication style, and reliability.
- Evaluate scalability: Ensure the partner can add or reduce headcount quickly as demand changes.
- Assess security & compliance: Confirm certifications (ISO, SOC 2, HIPAA) and data-protection measures . Shortlist three vendors and run a pilot project or proof of concept before signing a long-term agreement.
- Opaque pricing or hidden fees
- Overpromising guaranteed results without data
- High employee turnover or insufficient training programs
- Poor communication or delayed responses during the sales process
- Lack of documented security protocols or compliance certifications
If any of these issues surface early, reconsider the partnership.
- How do you measure and report on performance metrics?
- What is your average agent tenure and training process?
- Which industries or processes make up most of your portfolio?
- Can you share recent case studies or client references?
- How do you handle data security, compliance, and disaster recovery?
- What is the escalation process for quality issues or SLA breaches?
Clear, detailed answers indicate a mature, reliable partner.
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Onshore: Provider operates in the same country as the client—higher rates but easier collaboration and shared regulations.
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Nearshore: Services are delivered from a neighboring or nearby time zone—balanced costs and cultural alignment.
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Offshore: Operations are located in distant regions with lower labor costs—great for 24/7 coverage but may require more coordination.
They track cost savings, process accuracy, turnaround times, and customer satisfaction scores (CSAT or NPS). By comparing pre- and post-outsourcing metrics, clients can quantify improvements and calculate payback periods.