Customer Service Support for IT Company
- Back Office Outsourcing Call Center Services Customer Service Outsourcing
- $10,000 to $49,999
- June 2023 - Ongoing
"They treat your project as if it's their own business."
- Information technology
- New Zealand
- 51-200 Employees
- Online Review
GeneCTech has been hired by an IT company to provide call center services. They manage data to improve processes, achieve SLAs, and provide great customer service to ensure positive customer experiences.
The engagement with GeneCTech has led to a 30% increase in customer satisfaction, exceeding the client's business goals. The team works as an extension of the client's team, and their extensive customer service experience has made them very reliable.