Contact Infinity Virtual Solutions (IVS)
Get a custom proposalAI-Enhanced BPO Outsourcing for Budget & Qualtiy
Infinity Virtual Solutions (IVS) was built on a simple belief: the support quality Fortune 500 companies take for granted, with their large internal teams and deep budgets, shouldn't be out of reach for everyone else. We make it accessible.
Founded in 2022 and headquartered in Amman, Jordan, IVS is an AI-Enhanced BPO running customer service, back office, IT support, and finance operations for companies across the USA, GCC, and MENA. Our team pairs elite bilingual (Arabic/English) agents, embedded directly in your workflow, with AI that handles the repetitive parts of the job, so your customers get faster answers and your team gets cleaner data.
We didn't bolt AI onto a call center after the fact. We built the model around both from day one, so companies at any stage of growth, not just the ones with a Fortune 500 budget, can run their operations at a Fortune 500 standard. If that's the gap you're trying to close, let's talk. We can probably help.
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Min project size
$5,000+
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Hourly rate
< $25 / hr
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Employees
50 - 249
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Locations
Amman, Jordan
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Year founded
Founded 2022
1 Locations
- Amman , Jordan
Service Lines
No Focus Areas have been added yet…
Industries
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Clients
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Our Story
IVS was built in 2022 on a simple belief: the support quality big companies take for granted shouldn't be out of reach for everyone else. Headquartered in Amman, Jordan, we run customer service, back office, IT, and finance operations for companies across the USA, GCC, and MENA. Unlike call centers that added tech later, we paired people and AI from day one, and built Valkyrie, our own QA platform that reviews 100% of calls. Fortune 500 quality, without the Fortune 500 budget.
Meet the Team
Qais KilaniHead of Operations & HR
A seasoned operations professional with a 4-year track record in people management and community building. Loves overseeing daily logistics to spearheading large-scale campaign strategy.
Yazan JalghoumSales Manager
Sales Manager at Infinity Virtual Solutions (AI-enhanced BPO, Amman). I help US, GCC and MENA companies offload customer support and back-office work to trained teams that work inside your systems and sound like your brand.
What Sets Us Apart
Quality
Outsourcing and overseas doesn't have to be lower cost = lower quality. Our agents go through training, verified assessment, and multiple layers of evaluation including KPI tracking, 100% call QA/QC, and human team supervision to ensure adherence and quality.Price
You can hire 2x with the same price you'd pay in your country for 1x. All through official and verified payment methods (like Stripe and Bank Wire) and with a valid contract to guarantee smoothness of work.Communication
When we think of outsourcing it's not just giving you people to do a job, it's understanding your business, the role, the responsibilities it holds, the goals and metrics so we can pick the right agents, train them, and put them through a human and AI loop of QA and assessment.Locations (1)
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