Data Alike

BACKGROUND

Please describe your company and position.

 I am the Senior Administrative Staff of a healthcare company 

Describe what your company does in a single sentence.

Providing Medical Services to a wide array of clients.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Data Alike to accomplish?

• To provide and manage a team with the end goal of taking over various back-office responsibilities.
• To provide administrative support to their Australian team
• To assist Aged Care nurses with the transferring of patient notes on a daily basis
• To assist with organising and processing billing information
• To provide a seamless transition of these responsibilities.

SOLUTION

How did you find Data Alike?

Referral

Why did you select Data Alike over others?

• Good value for cost
• Company values aligned
• High level of service/support

How many teammates from Data Alike were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Data Alike were tasked with providing and managing a team, with the aim of handling various back-office responsibilities, and to assist our senior staff with day-to-day tasks.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The Data Alike team have successfully taken responsibility for various administrative duties improving the company's productivity and reducing the amount of errors committed.

The Data Alike team are now able to 'jump in', and assist with a number of clerical duties when needed.

Our services have allowed the Australian team to focus on their core responsibilities and reduce their costs

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Data Alike intergrated seamlessly and took on various duties without any issues and well within our outlined timeline. Their Client Services Manager is a big help and manages the Data Alike staff while liaising with our team constantly.

What was your primary form of communication with Data Alike?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• The competence and ability of their staff are impressive
• The quick response to fixing any issues that arise
• The diligence of their staff and the client services manager
• The level of communication 

Are there any areas for improvement or something Data Alike could have done differently?

Not at the moment. We are more than satisfied with the service Data Alike is providing.