Top BPO Companies in the World
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.
$1,000+< $25 / hr50 - 249Portland, ORServices provided
See all 18 projectsTECHSPEED INC is a data solutions company specializing in data entry, data management, and customer service. They have consistently received positive feedback, with approximately 100% of reviewers praising their punctuality, professionalism, and adaptability. Clients highlight their proactive communication, reliability, and ability to swiftly scale operations, making TECHSPEED INC a highly recommended partner for complex data projects.
$1,000+< $25 / hr1,000 - 9,999Angeles, PhilippinesServices provided
See all 7 projectsConnext is a versatile outsourcing agency providing call center, accounting, and business process management services. Reviews indicate a strong focus on client alignment, effective recruitment, and seamless integration into clients' workflows, with over 85% of feedback emphasizing their impressive hiring speed and communication. Clients appreciate their proactive approach and dedication to long-term partnerships, although some suggest enhanced employee training.
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$1,000+< $25 / hr50 - 249New Delhi, India
Services provided
D K Business Patron is a Back Office Outsourcing company. They provide Back Office Outsourcing and Call Center Services and are based in New Delhi, India.
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UndisclosedUndisclosed250 - 999Zagreb, Croatia
Services provided
Heloo, a Customer Service Outsourcing company, is based in Zagreb, Croatia. Founded in 2017, the team specializes in Customer Service Outsourcing and Call Center Services.
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Hollywood, FLServices provided
See all 189 projectsRemote CoWorker is a virtual assistance provider specializing in administrative support, business development, and market research. The company has garnered consistently positive feedback, with clients praising their communication, professionalism, and value. Approximately 90% of reviewers highlight their effective project management and responsiveness, with no significant areas for improvement noted across reviews.
$5,000+< $25 / hr1,000 - 9,999Cebu City, PhilippinesServices provided
See all 9 projectsSelect VoiceCom is a customer service and sales outsourcing company praised for its ability to enhance client operations through effective team staffing and management. Across reviews, 100% highlight their exemplary project management and communication, often going above expectations. Approximately 85% of reviews mention their cultural alignment and responsiveness, while results include increased sales, customer satisfaction, and overall efficiency.
$1,000+< $25 / hr50 - 249Sofia, BulgariaServices provided
See all 9 projectsMarKam Solutions is a versatile outsourcing provider specializing in technical support, sales, operations, and customer service. Across multiple reviews, clients commend their professional management, alignment with company values, and ability to meet budget constraints. With over 90% positive feedback, MarKam Solutions is praised for their adaptability, responsiveness, and the strategic impact on metrics such as customer satisfaction and sales growth.
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UndisclosedUndisclosed1,000 - 9,999Tampa, FL
Services provided
Imagenet LLC is a Back Office Outsourcing company. The team specializes in Back Office Outsourcing and Customer Service Outsourcing and is located in Tampa, Florida and Lake Forest, California.
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UndisclosedUndisclosed1,000 - 9,999Kyiv, Ukraine
Services provided
ECall Call Center, an answering service, was founded in 2005. The team specializes in Call Center Services and Sales Outsourcing.
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$50,000+< $25 / hr250 - 999Edmonton, Canada
Services provided
Global Empire Corporation is a Back Office Outsourcing company in Edmonton, Canada. They offer Back Office Outsourcing and Call Center Services.
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UndisclosedUndisclosed250 - 999Charleston, SC
Services provided
Aventus is a call center service. Established in 2014, the firm provides Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed1,000 - 9,999Santo Domingo, Dominican Republic
Services provided
Advensus is a call center service. Based in Santo Domingo, Dominican Republic, their team specializes in Call Center Services and Sales Outsourcing.
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Featured
What are Featured Providers?
$100,000+Undisclosed10,000+Singapore, SingaporeServices provided
See all 12 projectsTDCX is a business process outsourcing company specializing in customer service, technical support, and risk assessment across diverse industries, primarily in the APAC region. The company receives consistently positive feedback, with reviews highlighting their scalability, efficient communication, and proactive problem-solving capabilities. Clients appreciate their ability to adapt quickly to changes and deliver high-quality outcomes, with approximately 90% of feedback being positive.
$10,000+< $25 / hr250 - 999San Pablo City, PhilippinesServices provided
See all 52 projectsBig Outsource is a professional virtual assistance service provider specializing in administrative support, customer service, and content management tasks. Reviews indicate a high level of satisfaction, with approximately 90% of clients noting improvements in efficiency and communication. Clients appreciate their proactive project management and seamless integration into existing workflows, though some desire more proactive tool suggestions and flexible support hours.
UndisclosedUndisclosed250 - 999Torreón, MexicoServices provided
See all 23 projectsRemote Team Solutions is a staffing and recruitment company specializing in remote team management and virtual assistance. Reviews suggest a high level of client satisfaction, with 100% of reviewers praising their responsiveness, cost-effectiveness, and cultural alignment. Clients consistently highlight the company's trustworthiness and ability to exceed expectations, which has fostered long-term partnerships across various industries.
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$1,000+< $25 / hr250 - 999Dumaguete, Philippines
Services provided
Sophi Outsourcing is a call center. The team focuses on Call Center Services and Back Office Outsourcing and is based in Dumaguete, Philippines and Cebu City, Philippines.
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UndisclosedUndisclosed50 - 249Mississauga, Canada
Services provided
NCRi is an answering service company established in 2008. The firm focuses on Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed1,000 - 9,999Woburn, MA
Services provided
ScribeEMR, Inc. Is a phone answering service. They specialize in Call Center Services and Back Office Outsourcing and were launched in 2016.
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$25,000+Undisclosed1,000 - 9,999
Services provided
Established in 2004, iMarque is a phone answering service. The team provides Call Center Services and Back Office Outsourcing.
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$50,000+< $25 / hr1,000 - 9,999Fort Worth, TX
Services provided
Touchstone BPO is an IT managed services company established in 2002. The large team focuses on IT managed services and IT staff augmentation.
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$25,000+< $25 / hr1,000 - 9,999
Services provided
Call center service Dial Afrika was launched in 2018. The team focuses on Call Center Services and Back Office Outsourcing.
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$1,000+$25 - $49 / hr250 - 999
Services provided
PlatinumOne Business Services Ltd is an answering service company. The Thane, India-based firm specializes in Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr1,000 - 9,999
Services provided
Nezda is a call center service located in Makati City, Philippines. They offer Call Center Services and Back Office Outsourcing.
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$5,000+$50 - $99 / hr50 - 249
Services provided
Pearl Lemon Leads Canada is a call center service based in Ottawa, Canada. They specialize in Call Center Services and Sales Outsourcing.
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Undisclosed< $25 / hr50 - 249
Services provided
Established in 2014, LexHelper is a phone answering service and Customer Service Outsourcing company. The company offers Call Center Services and Customer Service Outsourcing, and is midsize.
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$50,000+$200 - $300 / hr1,000 - 9,999Norcross, GA
Services provided
Sequential Tech, a Business Consulting company, is based in Norcross, Georgia. The team offers Business Consulting and Customer Service Outsourcing.
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$1,000+< $25 / hr2 - 9
Services provided
See all 2 projectsWorldwide Call Centers is a reliable provider of inbound call and appointment scheduling services. Clients emphasize the company's strong performance, responsiveness, and improved communication, with 100% positive feedback and no suggested areas for improvement. Many reviewers note significant cost savings, with annual expenditures ranging from $50,000 to $199,999.
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$1,000+< $25 / hr2 - 9
Services provided
See all 1 projectsMedValue is a back-office service provider specializing in medical billing. Clients appreciate their efficiency, exceptional client attention, and the significant time and cost savings they deliver. However, there is room for improvement in their pricing structure. Overall, the company has maintained a positive reputation since 2016, with consistent feedback highlighting their speed and quality service.
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$10,000+$150 - $199 / hr50 - 249Jamaica,, NY
Services provided
See all 2 projectsBranxify is a web development company known for creating e-commerce websites with a focus on design, development, payment processing, and shipping integration. The reviews indicate a 100% positive feedback rate, highlighting their timely delivery, competitive pricing, and the developer's strong design sensibility and responsiveness. Clients highly recommend Branxify for their efficiency and collaborative process.
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$1,000+< $25 / hr250 - 999Mount Edgecombe, South Africa
Services provided
Consumer Links is a midsize phone answering service. They focus on Call Center Services and Back Office Outsourcing and were launched in 2015.
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UndisclosedUndisclosed1,000 - 9,999
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Callhounds Global, a Back Office Outsourcing company, was launched in 2020. The team provides Back Office Outsourcing and Customer Service Outsourcing.
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$1,000+< $25 / hr250 - 999
Services provided
Optimal Virtual Employee is a phone answering service. They offer Call Center Services and Back Office Outsourcing and were founded in 2007. The firm is based in India.
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Undisclosed< $25 / hr1,000 - 9,999Mandaluyong, Philippines
Services provided
ConnectOS is an IT strategy consulting company. Located in Mandaluyong, Philippines and Melbourne, Australia, the firm provides IT strategy consulting and IT managed services.
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$5,000+< $25 / hr250 - 999Dhaka, Bangladesh
Services provided
See all 1 projectsIgnite Tech Solutions provides exceptional customer support and call center services, as reflected in their reviews on Clutch.co. Clients commend the company's active and responsive team, noting that they consistently deliver high-quality service. The recurring theme highlights their effective communication and impressive project management skills, making them a reliable partner for support-related projects.
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UndisclosedUndisclosed50 - 249Alpharetta, GA
Services provided
See all 1 projectsCapital Recovery Corporation is a collections management company known for its efficient and responsive services. The reviews highlight their excellent project management and local presence, which fosters strong client relationships. Overall, 100% of the feedback is positive, emphasizing their knowledge, quick communication, and effective client portal, although a minor suggestion for further website improvement was noted.
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$50,000+< $25 / hr1,000 - 9,999Riyadh, Saudi Arabia
Services provided
Excellent Solutions is a large call center company headquartered in Riyadh, Saudi Arabia. Their services include Call Center Services and HR Outsourcing.
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$1,000+Undisclosed2 - 9
Services provided
See all 11 projectsProfit Mill is a digital marketing agency specializing in paid ads management, including Google and LinkedIn campaigns. They consistently deliver projects on time and are praised for their strategic thinking and responsiveness. Across their reviews, 100% of clients highlight the value they provide, with 67% noting their expertise in campaign optimization and management. Communication and proactivity remain key strengths, though some suggest room for improvement in communication speed.
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$1,000+Undisclosed2 - 9Memphis, TN
Services provided
See all 2 projectsKing Creative Co. is a multifaceted agency specializing in SEO marketing, WordPress website development, and branding and messaging frameworks. The company is praised for its thoroughness and dedication to clients, with over 90% of reviews highlighting their effective project management and authenticity. Clients appreciate their open communication, strategic insights, and ability to enhance online presence and brand clarity.
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UndisclosedUndisclosed50 - 249Suva, Fiji
Services provided
Back Office Outsourcing company Proficient Customer Solutions was launched in 2018. The team provides Back Office Outsourcing and Call Center Services and is headquartered in Suva, Fiji.
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Undisclosed< $25 / hr250 - 999Huntington Beach, CA
Services provided
Back Office Outsourcing company TaskBullet is based in Huntington Beach, California. Their services include Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).
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$50,000+$50 - $99 / hr10 - 49Mumbai, India
Services provided
See all 3 projectsCustex is a content management and writing service company, specializing in managing content and imagery with a focus on quality and timely delivery. The reviews reveal a satisfaction rate of approximately 90%, highlighting Custex's responsiveness and professionalism. Clients appreciate their consistent communication and project management, although they express a desire for more innovation tailored to project-specific needs.
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$5,000+Undisclosed10 - 49Scoresby, Australia
Services provided
See all 2 projectsLead Express is a lead generation company specializing in comprehensive and integrated campaigns to enhance client engagement and secure high-quality leads. Reviews highlight their exceptional ability to understand client needs and facilitate meaningful introductions, leading to significant increases in potential client conversations and successful outcomes. Approximately 100% of the reviews reflect positive feedback, emphasizing their strategic approach and effective communication.
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$10,000+< $25 / hr1,000 - 9,999Ciudad de México, Mexico
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Launched in 2008, Concentra BPO is a large phone answering service. Their team specializes in Call Center Services and Direct Marketing.
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$10,000+< $25 / hr1,000 - 9,999Santo Domingo, Dominican Republic
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See all 3 projectsWe help multispecialty healthcare centers reduce costs while maintaining top-notch patient scheduling quality with our healthcare-focused BPO and patient contact services, ensuring improved
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Undisclosed< $25 / hr10 - 49
Services provided
See all 1 projectsBerkshire Receptionists is a company specializing in answering services. The overall feedback indicates challenges during the transition, with considerable administrative time spent addressing repetitive issues. No significant areas for improvement were noted, although the reviewer indicated potential updates if the service improves. Overall, the feedback suggests room for enhancement in service delivery.
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$1,000+< $25 / hr250 - 999Bhopal, India
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XtraNet Tech is a telephone answering service. Established in 2002, the firm offers Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr1,000 - 9,999
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Allied Global BPO is a Customer Service Outsourcing company. The Guatemala City, Guatemala-based team offers Customer Service Outsourcing and Back Office Outsourcing.
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$1,000+< $25 / hr250 - 999Santo Domingo, Dominican Republic
Services provided
In Santo Domingo, Dominican Republic, TrueShore is a midsize call center. Their services include Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr1,000 - 9,999Los Angeles, CA
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Collective Solution is a large answering service company founded in 2002. Their team provides Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr1,000 - 9,999Bayonet Point, FL
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Telephone answering service Account Management Systems is in Bayonet Point, Florida. Founded in 1999, the team specializes in Call Center Services.
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UndisclosedUndisclosed50 - 249Romsey , England
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Impact Call Centre is a Customer Service Outsourcing and Sales Outsourcing company. They are located in Romsey , England. Their team offers Customer Service Outsourcing and Sales Outsourcing.
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$1,000+< $25 / hr250 - 999Toronto, Canada
Services provided
Established in 1978, Gatestone & Co. Is a phone answering service. The firm offers Call Center Services and Sales Outsourcing.
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UndisclosedUndisclosed250 - 999Wien, Austria
Services provided
United Call Centers is a Customer Service Outsourcing company. Founded in 1999, the team focuses on Customer Service Outsourcing and Sales Outsourcing. The agency is located in Wien, Austria.
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UndisclosedUndisclosed250 - 999Mandaue City, Philippines
Services provided
Forward Bpo Inc., a phone answering service, was launched in 2017. The agency focuses on Call Center Services and Customer Service Outsourcing, and is midsize.
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UndisclosedUndisclosed1,000 - 9,999دبي, United Arab Emirates
Services provided
Data Direct Group is a call center company based in دبي, United Arab Emirates. Their services include Call Center Services and IT strategy consulting.
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UndisclosedUndisclosed250 - 999Austin, TX
Services provided
Launched in 2000, mindStart Solutions is a midsize call center company. Their team offers Call Center Services and Customer Service Outsourcing.
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$1,000+Undisclosed250 - 999Bethpage, NY
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Founded in 2007, Global Dispatch Management is a Customer Service Outsourcing company. The team offers Customer Service Outsourcing and Call Center Services.
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UndisclosedUndisclosed250 - 999Framingham, MA
Services provided
Midsize answering service Intellitech Solutions, is headquartered in Framingham, Massachusetts. Their services include Call Center Services and Sales Outsourcing.
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Compare Top 15 Business Processing Outsourcing (BPO) Companies & Services
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$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.6/40.019.8/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
38.4/40.018.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
60% Back Office Outsourcing40% Other -
$1,000+$25 - $49 / hr250 - 999Oakville, Canada
Ability to deliver
39.8/40.019.8/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+$50 - $99 / hr50 - 249Horsham , England
Ability to deliver
37.3/40.018/20 Reviews10/10 Clients & Experience9.4/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.3/40.018.4/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
70% Back Office Outsourcing30% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
37.1/40.017.4/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
38.5/40.019.4/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.5/40.018/20 Reviews10/10 Clients & Experience8.5/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
36.2/40.020/20 Reviews9/10 Clients & Experience7.2/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+Undisclosed1,000 - 9,999New York, NY
Ability to deliver
36.2/40.020/20 Reviews10/10 Clients & Experience6.2/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
36/40.016.4/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.5/40.016.4/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.4/40.017/20 Reviews10/10 Clients & Experience8.4/10 Market PresenceService focus
50% Back Office Outsourcing50% Other -
$1,000+< $25 / hr50 - 249Berkeley, CA
Ability to deliver
35.4/40.017.4/20 Reviews9.2/10 Clients & Experience8.8/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.4/40.015.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+< $25 / hr50 - 249Chicago, IL
Ability to deliver
35.4/40.016.6/20 Reviews9.5/10 Clients & Experience9.3/10 Market PresenceService focus
100% Back Office Outsourcing -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
35.3/40.015.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
35.3/40.017.6/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$1,000+$100 - $149 / hr250 - 999St. Louis, MO
Ability to deliver
39.5/40.019.8/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.7/40.017/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
UndisclosedUndisclosed250 - 999
Ability to deliver
34.4/40.017.8/20 Reviews8.3/10 Clients & Experience8.2/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$10,000+< $25 / hr10,000+Pasig, Philippines
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
34.2/40.017.4/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
34.1/40.016.6/20 Reviews10/10 Clients & Experience7.5/10 Market PresenceService focus
100% Back Office Outsourcing -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34/40.017.2/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
100% Back Office Outsourcing
Latest BPO Articles
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Business Process Outsourcing Company FAQs
Looking for a BPO company but not sure where to start? Explore the top questions businesses are asking when looking for a BPO partner.
Clutch selects top-performing companies twice a year based on a proprietary methodology that evaluates industry expertise and the ability to deliver. The highest-rated BPO companies for Fall 2025 include:
A BPO company handles specific business processes such as customer support, payroll, data entry, or IT help desk on behalf of another organization. Acting as an extension of your team, the provider supplies trained staff, technology, and workflows to deliver those services at scale. This lets your in-house employees focus on core competencies while the BPO partner manages repeatable, back-office or customer-facing tasks with agreed-upon service-level agreements (SLAs).
BPO agencies typically cover three broad categories:
- Back-office support: data processing, accounting, HR administration, procurement
- Front-office support: call center operations, technical support, live chat, appointment setting
- Specialized or industry-specific processes: medical billing, legal transcription, mortgage processing
Many firms also bundle technology solutions such as CRM integrations, AI chatbots, and robotic process automation (RPA) to streamline workflows and improve accuracy.
Pricing varies by location, complexity, and volume. On Clutch, most projects start around $1,000 per month for simple data entry but can exceed $50,000 per month for multi-channel customer support. Hourly rates typically range from $8–$25 in offshore markets and $25–$60 in onshore markets. Always request a detailed cost breakdown (labor, technology, management fees) and clarify whether pricing is per FTE (full-time equivalent) or per transaction.
- Define goals: Identify the processes you want to outsource and the KPIs that matter (e.g., first-call resolution, turnaround time).
- Check domain expertise: Look for providers with proven results in your industry or process area.
- Review client feedback: Verified Clutch reviews reveal performance, communication style, and reliability.
- Evaluate scalability: Ensure the partner can add or reduce headcount quickly as demand changes.
- Assess security & compliance: Confirm certifications (ISO, SOC 2, HIPAA) and data-protection measures . Shortlist three vendors and run a pilot project or proof of concept before signing a long-term agreement.
- Opaque pricing or hidden fees
- Overpromising guaranteed results without data
- High employee turnover or insufficient training programs
- Poor communication or delayed responses during the sales process
- Lack of documented security protocols or compliance certifications
If any of these issues surface early, reconsider the partnership.
- How do you measure and report on performance metrics?
- What is your average agent tenure and training process?
- Which industries or processes make up most of your portfolio?
- Can you share recent case studies or client references?
- How do you handle data security, compliance, and disaster recovery?
- What is the escalation process for quality issues or SLA breaches?
Clear, detailed answers indicate a mature, reliable partner.
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Onshore: Provider operates in the same country as the client—higher rates but easier collaboration and shared regulations.
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Nearshore: Services are delivered from a neighboring or nearby time zone—balanced costs and cultural alignment.
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Offshore: Operations are located in distant regions with lower labor costs—great for 24/7 coverage but may require more coordination.
They track cost savings, process accuracy, turnaround times, and customer satisfaction scores (CSAT or NPS). By comparing pre- and post-outsourcing metrics, clients can quantify improvements and calculate payback periods.