Proficient Customer Solutions

PCS (Proficient Customer Solutions) is a New Zealand-founded offshore staffing and BPO company operating from Fiji since 2017. We provide dedicated offshore teams for businesses across New Zealand and Australia at up to 70% less than local hiring costs.

Founded in Auckland by Yogesh and Sangita Chand, PCS now employs over 200 skilled professionals at our Suva operations centre. We are ISO 27001:2022 certified, ensuring enterprise-grade data security for every client.

Our services include:
- Customer Service & Support
- Sales & Lead Generation
- Back Office & Administration
- Accounts Receivable & Claims Processing
- Technical Support
- Custom Team Building

We serve industries including e-commerce, energy & utilities, financial services, SaaS & technology, and solar & renewables. Our clients include Genesis Energy and growing NZ/AU businesses across multiple sectors.

Why businesses choose PCS over other offshore providers:
- Timezone-matched: Fiji operates on the same timezone as New Zealand (UTC+12)
- English-speaking: English is Fiji's official language — no accent barriers
- NZ-managed: Auckland headquarters with hands-on leadership
- Flexible contracts: Start with 1 person, scale to 50+, no lock-in
- All-inclusive pricing: Salary, office, IT, HR — one transparent monthly rate
- ISO 27001 certified: Independently audited information security

We're not a faceless BPO. We're a family-founded company that treats your offshore team like our own. From recruitment to onboarding to daily management, we handle everything so you can focus on growing your business.