MedValue

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you previously handle these needs in-house?

Yes, we used to handle these in-house.

What type of work does your internal staff avoid by using a back office service?

35%.

What challenge were you trying to address with the service provider?

N/A.

SOLUTION

What was the scope of the service provider's involvement?

They help with medical billing.

Could you describe the service provider's pricing structure and how they billed you?

We have a long-term package deal.

How did you come to work with this service provider?

We found them through the internet.

How would you assess the service provider's ability to turn around quality work, to provide customer service, and to communicate?

They are very efficient and provide short term response.

How much time, in hours, does this service provider save you each month?

20 hours.

How much money does this service provider save you each month?

$10,000.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

We have benefited from the savings and their speed working.

What are the service provider's strengths?

They provide great client attention and good service.

How can the service provider improve?

They could improve their cost.

How long has your company been working with this service provider?

2016 - Ongoing.

How much money do you spend annually with this service provider?

$1,000,000 to $9,999,999.