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Berkshire Receptionists provided call center services for a healthcare company. The team was responsible for answering calls for the client.
Berkshire Receptionists had a challenging transition with the client's existing agreement. The team spent considerable administrative time addressing repetitive issues, resulting in an engagement that was below expectations. They communicated primarily through emails and messaging apps.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Practice Admin of VTGyn
Describe what your company does in a single sentence.
Healthcare
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Berkshire Receptionists to accomplish?
Answering Service
SOLUTION
How did you find Berkshire Receptionists?
existing contract with Contact Comms
Why did you select Berkshire Receptionists over others?
they bought out the prior company
Describe the scope of work in detail. Please include a summary of key deliverables.
Our company had an existing agreement…
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Our company had an existing agreement with Contact Communications.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
The transition with them has been challenging, spending considerable admin time addressing repetitive issues.
What was your primary form of communication with Berkshire Receptionists?
Email or Messaging App
What did you find most impressive or unique about this company?
Will update review should the service improve.
Are there any areas for improvement or something Berkshire Receptionists could have done differently?
NA.
RATINGS
2.0
Quality
2.0
Service & Deliverables
Schedule
2.0
On time / deadlines
Cost
2.0
Value / within estimates
Willing to Refer
2.5
NPS
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