Worldwide Call Centers

OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

We have a need for scheduling inbound appointments.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

It is 50 per day.

What challenge were you trying to address with the service provider?

We needed someone reliable.

SOLUTION

What was the scope of the service provider's involvement?

They set up all the meetings and input all of the information into the database.

Could you describe the pricing structure and how they billed you?

They bill us every month.

How did you come to work with this service provider?

We had a personal referral.

How would you assess the service provider for answering calls, customer service, and communication?

They are very responsive.

How much time, in hours, does this service provider save you each month?

I think they save us about $50,000 per month.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They can always help us at all times of day.

What are the service provider's strengths?

They are very reliable.

How can the service provider improve?

There is nothing to improve.

How long has your company been working with this service provider?

We have been with them for 3 years.

How much money do you spend annually with this service provider?

We spend $50,000 to $199,999.

OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

We just need to bring in more appointments.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

We handle 40 per day.

What challenge were you trying to address with the service provider?

We need better phone records and answering.

SOLUTION

What was the scope of the service provider's involvement?

We need more help with our calls.

Could you describe the pricing structure and how they billed you?

They bill us monthly.

How did you come to work with this service provider?

Our other office used it before.

How would you assess the service provider for answering calls, customer service, and communication?

They give us much better communication.

How much time, in hours, does this service provider save you each month?

They save us about $2,000 per month.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They work great with our office.

What are the service provider's strengths?

They have a strong performance.

How can the service provider improve?

There is nothing to improve.

How long has your company been working with this service provider?

We have worked with them for 5 years.

How much money do you spend annually with this service provider?

Annually, we spend $50,000 to $199,999.