Sourcing...Simplified

Worldwide Call Centers is a Global Call Center Outsourcing Consulting Company. Through a proprietary network of over 100 call center agencies in more than 25 countries, we are able to offer NO COST consulting to our clients in an effort to analyze their needs and contract with the BEST agencies for their situation. Our clients range from Fortune 500 companies to very small businesses in the US, UK, Canada, Germany, Australia, and beyond.

 
$1,000+
 
< $25 / hr
 
2 - 9
 Founded
1998
? These data points are estimates provided by the Clutch team. Each data point can change at any time and is subject to the company’s discretion once they claim ownership over their Clutch profile.
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Colorado Springs, CO
headquarters
  • 14960 Woodcarver Road, Suite 200,
    Colorado Springs, CO 80921
    United States

Focus

? These focus breakdowns are estimates provided by the Clutch team. Service line and focus breakdowns can change at any time and are subject to the company’s discretion once they claim ownership over their Clutch profile.
Service lines
  • Voice Services
  • Non-Voice BPO/Back Office Services
  • Transcription
Industry focus
  • Business services
  • Consumer products & services
  • Health Care & Medical
Voice/Call Center Services

Reviews

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Inbound Appointment Scheduling for Hospitality Company

"They are very reliable."

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
4.5
The Project
 
$50,000 to $199,999
 
Aug. 2014 - Ongoing
The Reviewer
 
1001-10,000 Employees
 
Naples, Florida
Sales Manager, Hospitality Company
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

We have a need for scheduling inbound appointments.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

It is 50 per day.

What challenge were you trying to address with the service provider?

We needed someone reliable.

SOLUTION

What was the scope of the service provider's involvement?

They set up all the meetings and input all of the information into the database.

Could you describe the pricing structure and how they billed you?

They bill us every month.

How did you come to work with this service provider?

We had a personal referral.

How would you assess the service provider for answering calls, customer service, and communication?

They are very responsive.

How much time, in hours, does this service provider save you each month?

I think they save us about $50,000 per month.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They can always help us at all times of day.

What are the service provider's strengths?

They are very reliable.

How can the service provider improve?

There is nothing to improve.

How long has your company been working with this service provider?

We have been with them for 3 years.

How much money do you spend annually with this service provider?

We spend $50,000 to $199,999.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

Inbound Appointment Scheduling for Financial Services Industry

"They give us much better communication."

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2012 - Ongoing
The Reviewer
 
501-1000 Employees
 
Escalon, California
Finance Manager, Financial Services Industry
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

We just need to bring in more appointments.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

We handle 40 per day.

What challenge were you trying to address with the service provider?

We need better phone records and answering.

SOLUTION

What was the scope of the service provider's involvement?

We need more help with our calls.

Could you describe the pricing structure and how they billed you?

They bill us monthly.

How did you come to work with this service provider?

Our other office used it before.

How would you assess the service provider for answering calls, customer service, and communication?

They give us much better communication.

How much time, in hours, does this service provider save you each month?

They save us about $2,000 per month.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They work great with our office.

What are the service provider's strengths?

They have a strong performance.

How can the service provider improve?

There is nothing to improve.

How long has your company been working with this service provider?

We have worked with them for 5 years.

How much money do you spend annually with this service provider?

Annually, we spend $50,000 to $199,999.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
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