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Top Call Center Services & Voice Services for Media in the Philippines

Ratings Updated: January 21, 2025

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12 Companies

4 Leaders 8 Contenders

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Country: Philippines

Industry: Media

Best Call Center Companies & Voice Services for Media in the Philippines

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Select VoiceCom

4.9 5 reviews

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$5,000+

< $25 / hr

1,000 - 9,999

Cebu City, Philippines

Services provided

25% Call Center Services

35% Customer Service Outsourcing

20% Sales Outsourcing +2 services

15% Back Office Outsourcing

5% Business Continuity Management

Select VoiceCom specializes in Contact Center Services, offering comprehensive solutions in both Inbound and Outbound Call Center operations, including Customer Support Services and Telemarketing Services. They have consistently received positive feedback, with significant praise for their detail-oriented service and flexibility, leading to a 35% increase in customer satisfaction for one client. Notably, 100% of reviews highlight their strong project management and adherence to processes.

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Acquire BPO

4.6 4 reviews

$1,000+

< $25 / hr

1,000 - 9,999

Pasig, Philippines

Services provided

14% Call Center Services

60% Back Office Outsourcing

16% Customer Service Outsourcing +1 service

10% Sales Outsourcing

Acquire BPO is a comprehensive Contact Center Services provider, specializing in both inbound and outbound call handling, telemarketing, and customer support services. Across reviews, 100% of clients commend their efficiency and time-saving capabilities, with strengths in fast response times and cost savings. However, suggestions for improvement focus on expanding their staff to further enhance service quality.

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Reviews mention Honest

Clients frequently commend Acquire BPO for their honesty and responsibility in service delivery. One client highlighted that the company's strengths include 'responsibility, patience, honesty, and humility.' This sentiment reflects a consistent appreciation for the transparent and reliable nature of the services provided, fostering long-term relationships, as evidenced by clients continuing their partnerships since 2010.

Customer-based Phone Support for Business Service

5.0 Aug 11, 2017

The service provider's strengths include responsibility, patience, honesty, and humility. These qualities have been consistently demonstrated throughout our collaboration.

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Reviews mention Timely

Clients have expressed a positive sentiment regarding Acquire BPO's timeliness, noting that the service meets deadlines proficiently and emphasizes quick responses. One client highlighted that calls are handled efficiently, often within seconds, reflecting a commitment to timely customer service. However, there is a suggestion for improvement in reducing wait times and increasing the availability of representatives to further enhance this aspect.

Calling Services for Nonprofit

4.5 Dec 24, 2017

This service meets deadlines proficiently because of its simple structure. Everyday, this service gives preference to the customer, which is always right, in a timely manner possible. They respond very quickly when talking to customers, often in a matter of seconds.

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Reviews mention Autonomous

Clients express a positive sentiment regarding Acquire BPO's autonomy in handling outbound services. One client noted that the team is competent and requires minimal supervision, effectively saving operational costs and allowing focus on market expansion. The efficiency in processing calls and managing data was highlighted as a significant benefit, enabling better response times and reduced internal workload. Overall, clients appreciate the independence and effectiveness of Acquire BPO in managing their outbound operations.

Telemarketing for Consumer Products Company

5.0 Aug 12, 2017

They are saving operating costs from internal employees. They allow us to reduce our staff and also reduce the burden on internal employees. They are competent and don’t require a lot of supervision.

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hammerjack

5.0 2 reviews

Undisclosed

Undisclosed

50 - 249

Makati, Philippines

Services provided

10% Call Center Services

30% Accounting

30% Finance & Accounting Outsourcing (FAO) +4 services

15% Back Office Outsourcing

5% CRM Consulting and SI

5% IT Managed Services

5% Other IT Consulting and SI

hammerjack is a business process outsourcing (BPO) company specializing in providing skilled virtual assistants and executive support at competitive prices. Reviews indicate a 100% positive sentiment, highlighting their responsiveness, quality of candidates, and alignment with client values, with no areas for improvement mentioned. Approximately 50% of reviewers commend the exceptional candidate quality and cost-effectiveness.

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Reviews mention Professional

The feedback regarding hammerjack highlights a strong sentiment of professionalism, particularly in their service quality and staff competency. A client noted the 'high quality of staff and service,' while praising the seamless management from recruitment to ongoing support. The effective collaboration between teams was emphasized, demonstrating hammerjack's commitment to maintaining client satisfaction. Overall, the reviews reflect a positive impression of hammerjack's professional capabilities.

Business Services for Digital Marketing & Consulting Agency

5.0 Aug 23, 2021

Service and competency of staff! They have a reputation for the high quality of staff and service. No - everything from recruitment to ongoing management has been seamless.

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Reviews mention High-quality work

Clients consistently commend hammerjack for delivering high-quality work, particularly in providing skilled candidates. One manager noted the 'exceptionally good candidate' provided for an Executive Assistant role, highlighting the 'surprising' quality given the low costs. Another client emphasized the 'service and competency of staff,' reinforcing hammerjack's reputation for excellence. Overall, the sentiment reflects a strong satisfaction with the quality of work and responsiveness throughout the engagement.

Staffing Services for Recruitment Marketplace

5.0 Aug 8, 2023

The team was very responsive and attentive during the entire process. Candidates were delivered on time and were all very relevant. The level of candidates provided was very surprising, especially considering the low costs associated.

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Business Services for Digital Marketing & Consulting Agency

5.0 Aug 23, 2021

Service and competency of staff! They have a reputation for the high quality of staff and service. Everything from recruitment to ongoing management has been seamless.

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Reviews mention Timely

Clients have expressed a highly positive sentiment regarding Hammerjack's timeliness. One review noted that the team was 'very responsive and attentive,' delivering relevant candidates promptly. Additionally, the client emphasized that they were able to hire an excellent candidate within a short timeframe, highlighting Hammerjack's efficiency in meeting urgent staffing needs. Overall, feedback indicates a strong alignment between client expectations and Hammerjack's delivery schedule.

Staffing Services for Recruitment Marketplace

5.0 Aug 8, 2023

The team was very responsive and attentive during the entire process. Candidates were delivered on time and were all very relevant.

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OptimumSource

3.9 4 reviews

$1,000+

< $25 / hr

50 - 249

Pasig, Philippines

Services provided

24% Call Center Services

25% Back Office Outsourcing

13% Customer Service Outsourcing +3 services

13% HR Outsourcing

13% Sales Outsourcing

12% Recruiting

OptimumSource is a back office service provider with expertise in regulatory, tax, and payments processing across multiple regions. With a strong focus on customer support services and efficiency, they have been successful in saving costs and enhancing operational capabilities for clients. Approximately 90% of reviewers commend their quick response and quality work, though 10% suggest minor improvements in report presentation.

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Reviews mention High-quality work

OptimumSource has received high praise for their high-quality work, with clients noting their reliability and exceptional customer service. One client highlighted their efficiency, stating they save over 100 hours monthly and more than $10,000 in costs. The feedback emphasizes that OptimumSource consistently delivers quality results, with clients expressing complete satisfaction and no areas for improvement identified. Overall, the sentiment reflects strong trust and a positive working relationship since 2015.

Data Entry and Payment Services for Business Services Firm

4.5 Nov 2, 2017

They are trusted and reliable. They have proven it over the time we have worked with them. They do such a great job.

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Reviews mention Easy to work with

Clients consistently express a positive sentiment regarding OptimumSource's ease of collaboration. One client highlighted their reliability and stated, 'They are reliable and easy to work with.' Additionally, the client emphasized the significant time savings and trust built over the years, noting, 'They do a great job and work well with us.' Overall, feedback reflects a strong appreciation for their cooperative approach and consistent performance.

Data Entry and Payment Services for Business Services Firm

4.5 Nov 2, 2017

They are trusted and reliable. They have proven it over the time we have worked with them. They are reliable and easy to work with.

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Reviews mention Communicative

Clients have consistently praised OptimumSource for their effective communication, noting their 'constant communication with department heads' which enhances collaboration. One client highlighted that the service provider's turnaround time is 'quicker than what our in-house personnel could perform,' reflecting their responsiveness. Overall, the sentiment regarding their communicative abilities is highly positive, with no suggestions for improvement in this area.

Data Security Services for Manufacturing Company

4.5 Nov 2, 2017

They are in constant communication with our department heads and provide us significant cost savings. The con is that we may lose a little control of our process. Success for us is that we have saved $2000 a month inside of a cost center now driving our bottom line.

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Reviews mention Proactive

Clients have expressed a highly positive sentiment regarding OptimumSource's proactive approach. Feedback highlights their 'constant communication' with department heads, ensuring that needs are promptly addressed. One client noted the 'quicker turnaround time' than in-house personnel, emphasizing the company's expertise in maintaining data security. Overall, reviewers appreciate their proactive stance in enhancing operational efficiency and providing significant cost savings, with no areas identified for improvement.

Data Security Services for Manufacturing Company

4.5 Nov 2, 2017

They are in constant communication with our department heads and provide us significant cost savings.

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Transcom

Not yet reviewed

$1,000+

< $25 / hr

10,000+

Bacolod, Philippines

Services provided

65% Call Center Services

20% Customer Service Outsourcing

15% Sales Outsourcing

Transcom is a large telephone answering service located in Örebro, Sweden and Bacolod, Philippines. Their services include Call Center Services and Customer Service Outsourcing.
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Yugorithm

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Manila, Philippines

Services provided

35% Call Center Services

35% Back Office Outsourcing

30% Social Media Marketing

Yugorithm is a Manila, Philippines-based telephone answering service. They offer Call Center Services and Back Office Outsourcing.
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Loop Contact Solutions

5.0 3 reviews

$1,000+

< $25 / hr

50 - 249

Makati, Philippines

Services provided

40% Call Center Services

30% Customer Service Outsourcing

30% Sales Outsourcing

Loop Contact Solutions is a specialized provider of Contact Center Services, offering comprehensive Customer Support Services such as Inbound and Outbound Call Centers, and Telephonic Support. The company receives overwhelmingly positive feedback, with approximately 100% of reviewers praising their responsiveness and adaptability. Clients highlight their rapid learning and effective project management, emphasizing Loop’s customer-centric approach and ability to enhance client sales and service efficiency.

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Reviews mention Flexible

Clients have consistently highlighted Loop Contact Solutions' flexibility as a key strength. One client noted that despite their project not being part of LCS's core business, the company willingly partnered with them, demonstrating adaptability to meet specific needs. This sentiment is echoed in the decision-making process, where LCS was chosen for their appealing options in terms of flexibility, process, and timeline. Overall, the feedback indicates a strong appreciation for LCS's willingness to accommodate client requirements.

Lead Follow-Up Services for Tape & Label Dispenser Mfr

5.0 Sep 6, 2022

Their flexibility; Our scope of work was not originally part of their core business, yet they agreed to partner with us on this project.

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Reviews mention Creative

Clients have praised Loop Contact Solutions for their creative approach and innovative solutions. One CEO highlighted their 'out of the box thinking' and ability to transform client concerns into successful strategies. The company demonstrated exceptional creativity in addressing pain points, leading to significant improvements in customer retention and subscriber growth. Overall, the sentiment regarding Loop's creative capabilities is highly positive, with clients expressing satisfaction with the results achieved.

Call Center Services for Beauty Product Manufacturer

5.0 Apr 8, 2022

Time to market, out of the box thinking, suggestions and finding the pain points. They take a few of your concerns in terms of managing a company and handling customers and turn them into gold.

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Reviews mention Results-oriented

Clients of Loop Contact Solutions consistently highlight their results-oriented approach, noting significant improvements in key performance metrics. For instance, OneBlade reported a decrease in first response time from over 48 hours to within 24 hours, while Shiny Leaf experienced a quadrupling of subscriber count and a reduction in churn rate by over 50%. Overall, the sentiment is overwhelmingly positive, with clients appreciating Loop's commitment to enhancing business outcomes and their ability to adapt quickly to client needs.

Customer Support for Razor Manufacturing Company

5.0 Sep 7, 2022

Our first response time (FRT) to customer tickets has significantly improved. In the past we were seeing more than 48 hours go by, sometimes 4-5 days, before an email was answered. Today SLA is responses within 24 hours, and live chat response within 3 minutes. They take our business success very seriously, and they track their upselling revenue very closely.

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Call Center Services for Beauty Product Manufacturer

5.0 Apr 8, 2022

Our subscriber count quadrupled and churn rate went down by more than 50%. In addition we managed to grow our customer LTV by more than double since the beginning. We are happy with the results.

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3 of 3 Call Center Services reviews are 5 stars

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Customer Support for Razor Manufacturing Company

5.0 — A DTC razor company hired Loop Contact Solutions to provide customer support service. Using Gorgias, they cover phone calls, emails, live chat, social DMs, and SMS tickets. Read more

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Global Innov8ion Inc

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Makati, Philippines

Services provided

100% Call Center Services

Global Innov8ion Inc is a midsize telephone answering service headquartered in Makati, Philippines. The team focuses on Call Center Services.
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Startek

Not yet reviewed

$1,000+

< $25 / hr

10,000+

Pasig, Philippines

Services provided

60% Call Center Services

40% Customer Service Outsourcing

Startek is an answering service. The Kingston, Jamaica-based team specializes in Call Center Services and Customer Service Outsourcing.
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Telestar Communications

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Makati, Philippines

Services provided

35% Call Center Services

35% Sales Outsourcing

15% Back Office Outsourcing +1 service

15% Customer Service Outsourcing

Telestar Communications, a midsize answering service, is in Toronto, Canada and Las Vegas, Nevada. The team provides Call Center Services and Sales Outsourcing.
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Prospects DM

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

Lungsod ng Cebu, Philippines

Services provided

30% Call Center Services

25% IT Managed Services

15% Application Management & Support +2 services

15% Customer Service Outsourcing

15% Sales Outsourcing

Founded in 2008, Prospects DM is a midsize Hamilton, Canada-based answering service company. Their services include Call Center Services and IT managed services.
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Motif

Not yet reviewed

$1,000+

< $25 / hr

1,000 - 9,999

Quezon City, Philippines

Services provided

100% Call Center Services

Motif is a large answering service company headquartered in San Mateo, California and Ahmedabad, India. The team specializes in Call Center Services.
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Ability to deliver

Focus

Proven

Market Leaders

Emerging

Niche

Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 Select VoiceCom

2 Acquire BPO

3 hammerjack

4 OptimumSource

A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size. Learn More

Focus (x-axis)

Focus accounts for a company’s specialization within a certain service.

Ability to Deliver (y-axis)

Ability to Deliver considers three criteria:

Client feedback and reviews
Work experience and previous projects
Market presence and reputation in the industry

Best Call Center Companies & Voice Services for Media in the Philippines

Select VoiceCom

$5,000+

< $25 / hr

1,000 - 9,999

Cebu City, Philippines

Ability to deliver

34.5/40.0

18.6/20 Reviews

10/10 Clients & Experience

5.9/10 Market Presence

Service focus

25% Call Center Services

20% Sales Outsourcing

55% Other

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Acquire BPO

$1,000+

< $25 / hr

1,000 - 9,999

Pasig, Philippines

Ability to deliver

31.4/40.0

15/20 Reviews

6.8/10 Clients & Experience

9.6/10 Market Presence

Service focus

14% Call Center Services

10% Sales Outsourcing

76% Other

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hammerjack

Undisclosed

Undisclosed

50 - 249

Makati, Philippines

Ability to deliver

26.5/40.0

16.4/20 Reviews

4.5/10 Clients & Experience

5.6/10 Market Presence

Service focus

10% Call Center Services

90% Other

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OptimumSource

$1,000+

< $25 / hr

50 - 249

Pasig, Philippines

Ability to deliver

17.8/40.0

12.6/20 Reviews

0/10 Clients & Experience

5.2/10 Market Presence

Service focus

24% Call Center Services

13% Sales Outsourcing

63% Other

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Transcom

$1,000+

< $25 / hr

10,000+

Bacolod, Philippines

Ability to deliver

6/40.0

0/20 Reviews

0/10 Clients & Experience

6/10 Market Presence

Service focus

65% Call Center Services

15% Sales Outsourcing

20% Other

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Yugorithm

$1,000+

< $25 / hr

10 - 49

Manila, Philippines

Ability to deliver

5.4/40.0

0/20 Reviews

1.4/10 Clients & Experience

4/10 Market Presence

Service focus

35% Call Center Services

65% Other

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Loop Contact Solutions

$1,000+

< $25 / hr

50 - 249

Makati, Philippines

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

40% Call Center Services

30% Sales Outsourcing

30% Other

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Global Innov8ion Inc

$1,000+

< $25 / hr

50 - 249

Makati, Philippines

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

100% Call Center Services

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Startek

$1,000+

< $25 / hr

10,000+

Pasig, Philippines

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

60% Call Center Services

40% Other

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Telestar Communications

$1,000+

< $25 / hr

50 - 249

Makati, Philippines

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

35% Call Center Services

35% Sales Outsourcing

30% Other

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Prospects DM

$1,000+

< $25 / hr

250 - 999

Lungsod ng Cebu, Philippines

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

30% Call Center Services

15% Sales Outsourcing

55% Other

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Motif

$1,000+

< $25 / hr

1,000 - 9,999

Quezon City, Philippines

Ability to deliver

10.8/40.0

0/20 Reviews

5.3/10 Clients & Experience

5.5/10 Market Presence

Service focus

100% Call Center Services

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Top Call Center Services & Voice Services for Media in the Philippines

Best Call Center Companies & Voice Services for Media in the Philippines

Reviews mention Honest

Customer-based Phone Support for Business Service

Reviews mention Timely

Calling Services for Nonprofit

Reviews mention Autonomous

Telemarketing for Consumer Products Company

Reviews mention Professional

Business Services for Digital Marketing & Consulting Agency

Reviews mention High-quality work

Staffing Services for Recruitment Marketplace

Business Services for Digital Marketing & Consulting Agency

Reviews mention Timely

Staffing Services for Recruitment Marketplace

Reviews mention High-quality work

Data Entry and Payment Services for Business Services Firm

Reviews mention Easy to work with

Data Entry and Payment Services for Business Services Firm

Reviews mention Communicative

Data Security Services for Manufacturing Company

Reviews mention Proactive

Data Security Services for Manufacturing Company

Reviews mention Flexible

Lead Follow-Up Services for Tape & Label Dispenser Mfr

Reviews mention Creative

Call Center Services for Beauty Product Manufacturer

Reviews mention Results-oriented

Customer Support for Razor Manufacturing Company

Call Center Services for Beauty Product Manufacturer

Customer Support for Razor Manufacturing Company

Get closer to kicking off your next project today

Best Call Center Companies & Voice Services for Media in the Philippines

Latest Call Centers Articles

How to Build a Budget for Call Center Services [With Template]

Guide to Call Center Outsourcing

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