IT Services for IT Solutions Company
- IT Managed Services
- Confidential
- October 2025
- Quality
- 5.0
- Schedule
- 5.0
- Cost
- 5.0
- Willing to Refer
- 5.0
"What impressed me most about Bobcares was their exceptional professionalism."
- Information technology
- Ireland
- 1-10 Employees
- Online Review
- Verified
Bobcares provided IT services for an IT solutions company. The team upgraded the client's infrastructure with minimal downtime, modernizing the system, enhancing security, and migrating data.
Bobcares' work led to reduced system downtime, improved infrastructure performance, and an enhanced security posture for the client. The team ensured seamless service availability during the process. Bobcares had outstanding project management, delivered on time, and was responsive and proactive. This review is an update by the client company. The original content is located below the new review.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the DCEO of an IT solutions company.
Describe what your company does in a single sentence.
We provide comprehensive IT, cloud, cybersecurity, and AI solutions that empower businesses to operate smarter, faster, and more securely.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Bobcares to accomplish?
- Ensure high availability during the upgrade
- Minimize downtime below the defined SLA.
- Maintain full system and data integrity.
SOLUTION
How did you find Bobcares?
Online Search
Why did you select Bobcares over others?
High ratings
How many teammates from Bobcares were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
The scope of work includes a complete infrastructure upgrade across multiple segments with minimal downtime. Key deliverables include system modernization, improved security layers, enhanced performance, and seamless data migration. The project will also involve configuration optimization, testing, and documentation to ensure a stable and scalable environment.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
The measurable outcomes included a significant reduction in system downtime, improved infrastructure performance, and enhanced security posture. We achieved faster response times, increased overall system stability, and ensured seamless service availability throughout the upgrade process.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Their project management was outstanding, everything was delivered on time and often ahead of schedule. They were highly responsive, proactive, and consistently adapted to our needs without hesitation. Communication was clear, fast, and professional, which made the entire process smooth and stress-free.
What was your primary form of communication with Bobcares?
Email or Messaging App
What did you find most impressive or unique about this company?
What impressed me most about Bobcares was their exceptional professionalism, deep technical expertise, and genuine commitment to delivering top-quality service. Their ability to respond quickly, solve complex issues efficiently, and maintain a friendly, cooperative approach truly sets them apart from other companies.
Are there any areas for improvement or something Bobcares could have done differently?
Honestly, with this level of quality and professionalism, I haven’t encountered anything that needs improvement. Their service exceeded my expectations in every aspect.
UPDATED REVIEW
This review was published on August 19, 2025
Michael R
CMO, IT Solutions Company
IT Services
Cork, Ireland
1-10
Jan 2025 - Ongoing
Verified
Project summary
Bobcares provides managed IT services for an IT solutions firm. The team analyzes and resolves tasks, documents tasks and activity logs, and creates a comprehensive playbook for quality and consistency.
Feedback summary
Bobcares has helped the client achieve a 95% first-contact resolution rate, 150% user satisfaction, 99.9% system uptime, 100% error reduction, and 100% compliance. They've also kept the client's average response time within five minutes and closed 100% of the support tickets within SLA.
BACKGROUND
Please describe your company and position.
I am the CMO of Digital Synergy
Describe what your company does in a single sentence.
IT Solution Company
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Bobcares to accomplish?
- Building Long-Term Value
- Enhancing Innovation
- Strengthening Mutual Growth
SOLUTION
How did you find Bobcares?
Online Search
Why did you select Bobcares over others?
Company values aligned
How many teammates from Bobcares were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
The IT services provided have proven to be exceptionally professional, fast, accurate, and reliable. All deliverables are executed with precision and are consistently supported by a well-documented history of actions, tasks, and a comprehensive playbook that ensures quality and consistency. The team is composed of highly skilled professionals who demonstrate outstanding expertise, dedication, and commitment to every assignment. Their communication is of the highest standard, professional, clear, and efficient—ensuring seamless collaboration. Tasks are analyzed, understood, and resolved quickly and with remarkable simplicity, making the entire service experience both effective and highly dependable. Moreover, their corporate culture embodies the highest standards expected of a company providing IT services, reinforcing trust, integrity, and long-term value in every engagement.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Response Time - In an average of within 5 minutes.
Resolution Time - 100% of tickets closed within SLA.
Ticket Volume Handled – 100% of requests successfully processed and increased productivity without loss of quality without.
First Contact Resolution (FCR) – 95%.
User Satisfaction Scores (CSAT/NPS) - 5/5 (150%)
System Uptime / Availability – 99.9999%
Error Reduction - 100%
Compliance & Audit Readiness - 100%
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Their project management has been exemplary, demonstrating a high level of professionalism and efficiency throughout. Deliverables were consistently completed ahead of expected timelines, often exceeding the anticipated speed of execution. Their responses to our needs were not only timely but also exceeded our expectations in quality and thoroughness. Every request and action was meticulously documented, ensuring transparency, traceability, and adherence to best practices. Overall, their approach reflects a commitment to excellence, reliability, and proactive problem-solving.
What was your primary form of communication with Bobcares?
- Virtual Meeting
- Email or Messaging App
What did you find most impressive or unique about this company?
What we found most impressive about this company is their combination of exceptional professionalism, technical expertise, and unwavering dedication to delivering results. Their ability to respond quickly and accurately to complex challenges, while maintaining thorough documentation and adherence to best practices, sets them apart. Moreover, their way of working and high professionalism inspire deep trust and confidence, reinforcing their reliability. Additionally, their corporate culture fosters collaboration, consistent high standards, and dependability, making every engagement both efficient and highly dependable.
Are there any areas for improvement or something Bobcares could have done differently?
At this time, we have not identified any significant areas for improvement. Bobcares consistently demonstrated exceptional professionalism, efficiency, and responsiveness throughout our engagements. Their proactive approach, thorough documentation, and commitment to quality ensured that all tasks were completed effectively and exceeded our expectations. We are highly satisfied with their services and have no suggestions for changes at this point.
STAR RATINGS
Overall rating: 5 Outstanding service, highly professional and reliable experience.
Quality: 5 Consistently high-quality, accurate, and professional deliverables.
Cost: 5 Excellent value, delivering top-quality service.
Schedule: 5 Always on time, consistently meeting or exceeding deadlines.
Willing to refer: 5 At this level of service, there is virtually no competition in the market.
RATINGS
-
Quality
5.0Service & Deliverables
"World-class service and flawless execution."
-
Schedule
5.0On time / deadlines
"xcellence delivered with precision and professionalism."
-
Cost
5.0Value / within estimates
"Exceptional value for the investment."
-
Willing to Refer
5.0NPS
"I would absolutely recommend Bobcares without hesitation.
