OptimumSource

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you previously handle these needs in-house?

We had a security breach and needed to outsource this important function.

What type of work does your internal staff avoid by using a back office service?

Nothing now. It was breached and we are mandated to have a 3rd party.

What challenge were you trying to address with the service provider?

We needed confidence that our data would be safe from internet breaches.

SOLUTION

What was the scope of the service provider's involvement?

We have basically outsourced most of our back office costs and opened up new streams of income to improve other areas within our organization.

Could you describe the service provider's pricing structure and how they billed you?

They price us on a set amount and we pay additional money for more advanced services.

How did you come to work with this service provider?

An outside sales rep made the initial call and we then set up a company meeting. It was an easy decision to move forward.

How would you assess the service provider's ability to turn around quality work, to provide customer service, and to communicate?

The turnaround time is quicker than what our inhouse personnel could perform and the information is guaranteed not to be breached.

How much time, in hours, does this service provider save you each month?

They save us 65 man-hours at a cost savings of around $2000.

How much money does this service provider save you each month?

$2,000.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

The pros are that they are a bonded company protecting information. They are a company that has complete expertise in this functional area of business. They are in constant communication with our department heads and provide us significant cost savings. The con is that we may lose a little control of our process . Success for us is that we have saved $2000 a month inside of a cost center now driving our bottom line.

What are the service provider's strengths?

They are highly regarded with secure experience and a strong referral base.

How can the service provider improve?

There is nothing they need to improve.

How long has your company been working with this service provider?

Sept. 2015 - Ongoing.

How much money do you spend annually with this service provider?

$10,000 to $49,999.

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you previously handle these needs in-house?

We used to handle these services in-house but we are too big now.

What type of work does your internal staff avoid by using a back office service?

We don't have to worry about any payments.

What challenge were you trying to address with the service provider?

Our goal was to get the same customer service and reliability as what we would have if we had our own employees doing the work.

SOLUTION

What was the scope of the service provider's involvement?

They provide data entry and payment services.

Could you describe the service provider's pricing structure and how they billed you?

They bill monthly.

How did you come to work with this service provider?

Another business referred them to us.

How would you assess the service provider's ability to turn around quality work, to provide customer service, and to communicate?

They do a great job and work well with us.

How much time, in hours, does this service provider save you each month?

I can't even imagine how many hours they save us, but over 100.

How much money does this service provider save you each month?

I don't really have a number, but over $10,000.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They are trusted and reliable. They have proven it over the time we have worked with them

What are the service provider's strengths?

They are reliable and easy to work with.

How can the service provider improve?

Nothing. They do such a great job.

How long has your company been working with this service provider?

2015 - Ongoing.

How much money do you spend annually with this service provider?

$10,000 to $49,999.

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

Yes, because we enjoy the functionality, the representatives affiliated with that company, and it was also referred to me.

What types of work can your internal staff avoid by utilizing a back office service?

There are no reasons to avoid the work functions.

What challenge were you trying to address with the service provider?

Just to reduce the burden.

SOLUTION

What was the scope of the service provider's involvement?

Medical was the main reason for going to Optimum Source.

Could you describe the service provider's pricing structure and how they billed you?

Easy and very effective, especially when you would like to speak to customer service for any reason.

How did you come to work with this service provider?

It was referred to us.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication.

I think their success is no doubt truly due to their supportive of people.

How much time and money does this service provider save you each month?

Saves me a lot of time and $60 per month.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

The attitude of the representatives are absolutely respectful, fast, understanding, and impeccably a good choice.

What are the service provider's strengths?

The benefits.

What areas can the service provider improve?

I can't even imagine anything wrong that needs improvement.

How long has your company been working with this service provider?

Three years now.

How much money do you spend annually with this service provider?

In the $10,000 to $49,999 range.

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

We needed help with all the regulatory, tax, and legal aspects of payments processing across multiple regions. By outsourcing we can tap into their expertise in different fields as required. They excel at every job we have given them and always come through in a pinch. Couldn't ask for more loyalty or dedication.

What types of work can your internal staff avoid by utilizing a back office service?

100% of all payments processing with an emphasis on regulatory requirements and taxes across multiple regions.

What challenge were you trying to address with the service provider?

Completely outsource our payments department and shift focus to other aspects of human resources.

SOLUTION

What was the scope of the service provider's involvement?

Regular accounting stats, reports, and ad hoc queries, as needed.

Could you describe the service provider's pricing structure and how they billed you?

Monthly for base services at a minimum staffing level and pro-rated for any surge activity, as needed.

How did you come to work with this service provider?

Did a request for proposal and selected from a number of bids.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication.

They are very quick to respond to any requests and deliver excellent results on time.

How much time and money does this service provider save you each month?

We were able to replace four full time positions, at about half the replacement cost, so approximately $10,000.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

All reports, stats, and needed data are produced on time and with good results. We haven't used any other services like this, so have no basis for comparison.

What are the service provider's strengths?

They have a broad bench of experts they can bring to bear on a problem, as required.

What areas can the service provider improve?

Their reports sometimes need a little punching up to make them sparkle.

How long has your company been working with this service provider?

It's been about four years now.

How much money do you spend annually with this service provider?

It's $50,000 to $199,999.