Top Answering Service for Fintech
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Top Answering Service for Fintech
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Undisclosed< $25 / hr50 - 249Duluth, GAServices provided
80% Call Center Services10% Customer Service Outsourcing10% Sales OutsourcingFocus Areas
63% Answering services37% Virtual receptionistSee all 52 projectsMoneypenny USA (formerly VoiceNation) is a customer service center specializing in contact center services, including phone support and call handling. Reviews highlight their adaptability, with 90% of users praising their responsiveness and custom solutions. Clients appreciate their efficient management, though some suggest enhancements in data management and service integration. Overall, Moneypenny USA is commended for professionalism and effective telephonic support.
18 of 50 Call Center Services reviews are 5 starsLess than $10,000 avg. project costRead 50 ReviewsCall Center Services PROJECT HIGHLIGHT
Call Center Services for Nonprofit Organization
5.0 — Moneypenny USA (Formerly Voice Nation) offers call center services to a government-fund nonprofit organization. They answer customer calls and send their information to the client so that they can Read moreWas this helpful?
Industry Experience
Moneypenny USA has received positive feedback across various industries, including healthcare, nonprofit, business services, and sports. Clients have praised their responsiveness, adaptability, and effective call handling. In healthcare, their services enhance patient engagement and satisfaction. Nonprofits benefit from streamlined communication, while businesses appreciate lead sorting and professional customer interactions. Overall, Moneypenny demonstrates expertise in providing tailored solutions that foster growth and operational efficiency, making them a suitable partner for organizations seeking reliable answering services.
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Arts, entertainment & music Nonprofit Consumer Products Other Industry Business services Sports Healthcare Real estate Advertising & marketing Education Information technology Transportation Manufacturing Energy & natural resources Hospitality & leisure Retail TelecommunicationsWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients generally perceive Moneypenny USA as providing good value for money, with competitive pricing and tailored services. One client noted a $40,000 investment yielding significant operational relief, while another spent approximately $300 monthly, appreciating their responsive support. Feedback highlights the adaptability of Moneypenny's services and their effectiveness in handling calls, enhancing customer satisfaction. However, some clients expressed concerns about occasional errors and the need for improved data management, indicating room for enhancement in service delivery.Was this helpful?
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UndisclosedUndisclosed1,000 - 9,999Margate, FL
Services provided
20% Call Center Services50% Customer Service Outsourcing15% IT Managed Services +115% Sales OutsourcingFocus Areas
50% Answering services50% Inbound appointment schedulingSee all 9 projectsGlobal Response is a company specializing in Contact Center Services, offering comprehensive Customer Support and Inbound Call Center solutions. Reviews indicate highly responsive and attentive service, with 100% of clients commending their customer care capabilities and strategic partnership approach. Their ability to save clients substantial time and costs is repeatedly highlighted, although some suggest enhancements in technology for improved service delivery.
Reviews mention Innovative
Global Response has received positive feedback regarding their innovative approach. Clients have noted that the company provides 'more innovative ideas' that contribute to effective planning and efficiency. One client emphasized their strength in innovation, stating, 'They are very innovative,' which suggests a strong alignment with modern solutions and creative strategies. Overall, the sentiment surrounding their innovative capabilities is favorable, indicating a reliable partner for projects requiring fresh perspectives.-
BPO Services for Financial Services Company
4.0 Dec 20, 2017They are very innovative.
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3 of 9 Call Center Services reviews are 5 stars$1,000,000 – $9,999,999 avg. project costRead 9 ReviewsCall Center Services PROJECT HIGHLIGHT
Tech and Billing Support for Life Sciences Company
4.5 — Read moreWas this helpful?
Industry Experience
Global Response has demonstrated expertise across multiple industries, including Healthcare, Financial Services, Hospitality, Retail, Real Estate, and Business Services. Feedback highlights their strengths in responsiveness, customer service, and the ability to handle high volumes of inbound calls efficiently. Clients report significant time and cost savings, particularly in Financial Services, where innovative solutions are valued. The overall sentiment is positive, indicating Global Response is well-suited for projects in sectors requiring excellent customer interaction and support.
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Business services Healthcare Financial services Hospitality & leisure Retail Real estateWas this helpful?
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$1,000+$25 - $49 / hr10 - 49Los Angeles, CA
Services provided
10% Call Center Services40% Sales Outsourcing40% Social Media Marketing +110% Email MarketingFocus Areas
50% Answering services50% Inbound appointment schedulingSee all 83 projectsCleverly is a lead generation agency focusing on LinkedIn and email outreach. Reviews reveal mixed feedback, with approximately 57% expressing satisfaction, citing strong communication, effective strategies, and low costs. However, 43% report dissatisfaction, mentioning inaccurate targeting, poor support, and unmet expectations. Cleverly’s professionalism and speed are praised, but concerns about execution and transparency persist.
5 of 7 reviews are 5 starsLess than $10,000 avg. project costRead 7 Recent ReviewsReviewed 7 times in the past 6 months
Recent reviews of Cleverly reveal a divided sentiment among clients. While some praised their effective lead generation strategies and responsive project management, exemplified by generating 47 qualified leads for The Mail Hub, others expressed significant dissatisfaction, notably with unfulfilled promises and poor communication. One client reported receiving no qualified meetings over three months, labeling the service as the worst encountered. Overall, Cleverly demonstrates strong capabilities in some areas but struggles with consistency and quality, leading to mixed experiences.Was this helpful?
Industry Experience
Cleverly has demonstrated expertise across various industries, including Consulting, Advertising & Marketing, IT Services, and Software. Clients emphasized their strengths in lead generation, personalized outreach strategies, and responsive project management. Positive feedback highlighted successful engagement rates and measurable outcomes, particularly in the IT and Consulting sectors. However, concerns about performance inconsistencies and service delivery limitations were noted, especially in Advertising & Marketing. Potential clients in IT and Consulting are likely to benefit most from Cleverly's services.
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IT Services Information technology Consulting Software Research Construction Manufacturing Hospitality & leisure Consumer Products Social Networking Education Media Healthcare Financial services Legal Other Industry Human Resources Advertising & marketing Business services Design Other industriesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Overall feedback regarding Cleverly's cost and value for money is mixed. Many clients highlighted that Cleverly's services fit their budgets and offered good value, with one client noting they generated leads at half the cost of previous services. However, several reviews expressed dissatisfaction with results, citing instances of zero leads generated despite significant investment, leading to perceptions of poor value. While some clients praised responsive support and effective project management, others reported a lack of results undermining their initial expectations.Was this helpful?
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$5,000+$25 - $49 / hr250 - 999
Services provided
10% Call Center Services10% Application Management & Support10% Application Testing +710% Custom Software Development10% IT Managed Services10% IT Staff Augmentation10% Mobile App Development10% Sales Outsourcing10% UX/UI Design10% Web DevelopmentFocus Areas
50% Answering services50% Inbound appointment schedulingSee all 6 projectsNorthern Lights Technology Development is a software development company specializing in custom solutions such as hotel management systems, RPA software, MES systems, and WMS. The company consistently receives positive feedback, with 100% of reviewers praising their professional talent, effective communication, and problem-solving capabilities. Clients highlight their ability to streamline operations, improve efficiency, and provide reliable, high-quality services.
Reviews mention Exceeds expectations
Clients have consistently praised Northern Lights Technology Development for exceeding expectations in project delivery and management. One client highlighted the company's professional talent team and their ability to provide reliable services, emphasizing the successful development of an efficient hotel management system that significantly improved operational efficiency. The proactive communication and commitment to understanding client needs were particularly noted, with no areas for improvement identified, reflecting a high level of satisfaction.-
Hotel Management System Development for Hotel Company
5.0 Apr 22, 2022Northern Lights has a professional talent team. It provides reliable services, as well as conducts research, development, innovation and upgrading independently. Insisting on starting from the customer's business and experience, solving problems for customers and bringing value to customers, it is a trustworthy partner. The hotel management system developed by Northern Lights is simple and easy to use.
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Industry Experience
Northern Lights Technology Development has received positive feedback across various industries, including Hospitality & Leisure, Manufacturing, Logistics & Supply Chain, Automotive, and Financial Services. Clients commend their expertise in developing operational systems, such as hotel management and RPA software, which significantly enhance efficiency and reduce errors. Overall, the sentiment is highly favorable, highlighting strengths in communication, customization, and project management, making them a suitable partner for businesses seeking technological advancement in these sectors.
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Hospitality & leisure Manufacturing Logistics & Supply Chain Automotive Financial servicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently praised Northern Lights Technology Development for delivering high-quality solutions at competitive prices, highlighting their effective communication and professional team. One client noted the 'appropriate price' for their tailored services, while another emphasized the 'high-quality implementation experience.' Overall, the feedback reflects a strong sentiment regarding the company's value for money, with no significant complaints about pricing or service quality.Was this helpful?
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$1,000+< $25 / hr1,000 - 9,999London, England
Services provided
20% Call Center Services30% Customer Service Outsourcing20% Back Office Outsourcing +220% Sales Outsourcing10% TranscriptionFocus Areas
100% Answering servicesSee all 4 projectsQuantanite is a service provider specializing in data transcription, menu programming, and support staffing. The company consistently receives high praise for its efficiency, flexibility, and ability to integrate seamlessly with clients' teams. Reviews show a 100% positive satisfaction rate, highlighting their strong candidate pool and capacity to meet productivity expectations consistently. Quantanite's adaptability and commitment to exceeding client needs are recurrent themes across feedback.
Reviews mention Patient
Overall, client feedback emphasizes Quantanite's exceptional patience and support during their transition from a late-stage start-up to a growth enterprise. Specific praise was directed towards team members Rhonda and Ekram for their accommodating nature, as well as Arman and Maesha for their thoughtful approach to workflow management. The consistent high quality of work and effective communication further reinforce the positive sentiment surrounding Quantanite's patient engagement with their clients.-
Transcription for Receipt Scanning Software Provider
5.0 Mar 10, 2021Rhonda and Ekram have been extremely patient and accommodating as we've grown from late stage start-up to proper growth enterprise. Arman and Maesha have been very thoughtful on the workflow side. In the past, we have kept everything internal.
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Industry Experience
Quantanite has demonstrated expertise across the Software and Food & Beverages industries. In Software, they excel in receipt transcription and operational support, receiving praise for their quality and efficiency. In the Food & Beverages sector, they effectively manage menu programming and support, showcasing flexibility and responsiveness. Overall, client sentiment is highly positive, highlighting Quantanite’s ability to integrate seamlessly with teams and deliver results that meet or exceed expectations.
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Software Food & BeveragesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Client feedback regarding Quantanite's cost and value for money is predominantly positive. One client noted their fixed monthly billing per full-time employee as cost-effective, while another highlighted their competitive pricing as a key factor in selecting them. Overall, clients expressed satisfaction with the quality of work relative to costs, with one stating that Quantanite consistently exceeded productivity expectations and provided high-quality services. The sentiment indicates a strong perception of value for the investment made.Was this helpful?
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$5,000+$25 - $49 / hr50 - 249Austin, TX
Services provided
25% Call Center Services50% Customer Service Outsourcing25% Sales OutsourcingFocus Areas
30% Answering services35% Inbound appointment scheduling35% Virtual receptionistSee all 10 projectsContactWorks is a distinguished provider of Call Center Services, offering Inbound and Outbound Call Center solutions, Customer Support Services, and Telephonic Support. Overall, 100% of their reviews reflect positive feedback, highlighting their responsiveness, high-quality support, and alignment with clients' values. Notably, 50% of reviewers commend their excellent project management and seamless service delivery.
Reviews mention Flexible
The overall sentiment regarding flexibility in the feedback from clients is highly positive. Clients commend ContactWorks for their impressive adaptability and responsiveness, particularly during unforeseen challenges such as staff attrition. One client noted that ContactWorks developed a strategic plan within days of a staffing issue, showcasing their capacity to scale operations quickly. Additionally, the ability to refine support strategies and implement skill-based routing further highlights their flexible approach to meeting client needs.-
Help Desk & Dedicated Customer Support for ISP Company
5.0 Aug 23, 2024Plan for Flexibility and Rapid Response: Unexpected challenges, such as staff attrition, can occur at any time. ContactWorks has proven to be an essential partner, demonstrating the ability to quickly adapt and implement contingency plans. Their flexibility in scaling operations and responding promptly to unforeseen circumstances has been invaluable.
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Staffing & Call Center Services for Wireless Solutions Co
5.0 May 8, 2025Their approach to solutions and flexibility are impressive. I’d like their offshore and nearshore options to be more plug-and-play, like I’ve experienced with their US support team members. I can email them and ask them to jump on the queue and help us answer calls.
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2 of 2 Answering services reviews are 5 stars2 new reviews for Answering services in past 6 monthsLess than $10,000 avg. project costAnswering services Experience
ContactWorks has received overwhelmingly positive feedback for their Answering services, with 100% of reviewers expressing satisfaction. Clients appreciate their responsiveness, strong project management, and ability to meet or exceed service level agreements. Notably, 100% of reviewers highlighted the company's alignment with organizational values and effective communication. Brohawk Solutions noted a seamless collaboration, while TrachMar emphasized the quick scalability and consistent quality of service. Overall, ContactWorks demonstrates expertise and reliability in delivering exceptional customer support.
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7 of 8 Call Center Services reviews are 5 stars3 new reviews for Call Center Services in past 6 months$50,000 – $199,999 avg. project costRead 8 ReviewsCall Center Services PROJECT HIGHLIGHT
Call Center Services for BPO Services Provider
5.0 — ContactWorks provides call center services for a BPO company. The team is responsible for answering all calls within an industry standard 90% of calls with an average speed of answer (ASA) of 30 Read moreWas this helpful?
Industry Experience
ContactWorks has received positive feedback across various industries including Business Services, Telecommunications, IT Services, Education, and Retail. Clients commend their effective customer support, operational flexibility, and strong partnership approach. In Business Services, they excel in aligning strategies and achieving high service quality. In Telecommunications, they provide robust staffing solutions for technical support. In IT Services, they demonstrate expertise in help desk operations. Their adaptability and responsiveness have made them a trusted partner in Education and Retail sectors, ensuring customer satisfaction and operational efficiency.
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Business services Telecommunications IT Services Education Transportation RetailWas this helpful?
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UndisclosedUndisclosed250 - 999
Services provided
55% Call Center Services25% Customer Service Outsourcing20% TranscriptionFocus Areas
40% Answering services33% Inbound appointment scheduling27% Virtual receptionistSee all 27 projectsEvoice is a provider of Contact Center Services, specializing in Customer Support Services and Inbound Call Center solutions. The company is praised for its reliable and high-quality service, with clients reporting significant time savings and satisfaction. Approximately 100% of reviewers commend Evoice for their outstanding customer service and effective call handling.
Reviews mention Dedicated
Clients consistently highlight Evoice's dedication as a key strength, noting their trustworthy and customer-oriented approach. One client emphasized that their dedication allows for improved focus on core business activities, saving both time and money. Overall, the sentiment regarding Evoice's commitment to service is overwhelmingly positive, with clients expressing satisfaction and appreciation for the reliable support provided since 2012.-
Customer Support and Order Processing for Education Company
5.0 Nov 2, 2017They are trustworthy, dedicated, and customer oriented.
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Industry Experience
Evoice has demonstrated expertise across various sectors including Gaming, Education, Healthcare, Retail, and Financial Services. Feedback indicates strengths in providing reliable, high-quality customer service and effective call handling solutions. Clients from the Gaming and Education sectors noted their ability to streamline inbound communication, enhancing operational efficiency. Overall, sentiment is positive, particularly in industries prioritizing robust customer interaction, making Evoice a suitable choice for businesses seeking dependable inbound services.
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Telecommunications Automotive Real estate Arts, entertainment & music Consumer Products Other Industry Gaming Education Utilities Financial services Healthcare Retail Manufacturing Advertising & marketing Hospitality & leisureWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Evoice has received positive feedback regarding its pricing and value for money. Clients appreciate the attractive pricing structure, with plans ranging from $12.99 to $79.99, which effectively meet various needs. One client noted significant savings of over $200 monthly, while another highlighted an annual expenditure between $1,000 to $4,999, emphasizing overall satisfaction with the service's quality and reliability. The sentiment indicates that clients find Evoice's services both economical and valuable.Was this helpful?
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UndisclosedUndisclosed250 - 999Gdańsk, Poland
Services provided
10% Call Center Services15% Application Management & Support15% Application Testing +610% Custom Software Development10% Customer Service Outsourcing10% IT Managed Services10% IT Staff Augmentation10% Mobile App Development10% Web DevelopmentFocus Areas
30% Answering services35% Inbound appointment scheduling35% Virtual receptionistSee all 3 projectsAplitt sp. z o.o. is a technology solutions company that specializes in developing financial software and mobile applications, with particular expertise in data migration and system integration. Reviews indicate overwhelmingly positive feedback, highlighting their technical proficiency, adaptability, and effective communication. Approximately 90% of reviewers commend their professional approach and timely project delivery, with minor suggestions for improved project management and user support in future endeavors.
Reviews mention High-quality work
Clients consistently highlight Aplitt sp. z o.o. for delivering high-quality work, emphasizing their commitment to best practices and industry standards. One client praised the team's flexibility and availability during the implementation of a mobile application, noting their proactive communication and adaptability to requirements. The project was completed on time, and the overall sentiment reflects strong satisfaction, with recommendations for Aplitt based on their professional approach and effective collaboration.-
Mobile App Dev for Credit Union
5.0 May 15, 2023Our technology partner made sure that the project was in line with best practices and industry standards. Together, we worked on developing and testing a mobile application to ensure the highest quality of the product. We recommend Aplitt to other business owners primarily due to their ease of communication, understanding, and adaptation to client requirements, as well as their professional approach to implementation.
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Industry Experience
Aplitt sp. z o.o. has demonstrated significant expertise in the financial services industry, receiving positive feedback for their effective project management and adaptability. Clients praised their ability to deliver timely solutions, such as mobile applications and secure financial systems. Their strong communication skills and commitment to meeting client needs were highlighted as key strengths. Overall, Aplitt is well-suited for projects in the financial sector, particularly those requiring software development and integration.
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Financial servicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have expressed strong satisfaction with Aplitt sp. z o.o.'s overall cost and value for money, noting that the company's pricing fits within their budgets while delivering high-quality results. One client highlighted 'good value for cost' as a key reason for their selection, while another praised Aplitt's flexibility and professional approach. Overall, the sentiment reflects that Aplitt provides competitive pricing coupled with effective service, making them a recommended partner for future projects.Was this helpful?
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$1,000+$25 - $49 / hr50 - 249Ottawa, Canada
Services provided
10% Call Center Services75% Sales Outsourcing15% Email MarketingFocus Areas
10% Answering services75% Inbound appointment scheduling15% Virtual receptionistSee all 79 projectsDMT Business Development is a proficient lead generation and sales pipeline expansion company. They excel in outbound lead generation and customer support services, consistently delivering positive outcomes such as booking numerous qualified meetings. Approximately 95% of reviews commend their clear communication, adaptability, and personalized approach, underscoring their effectiveness in generating high-quality leads.
15 of 16 reviews are 5 stars10 new reviews for Call Center Services servicesLess than $10,000 avg. project costRead 16 Recent ReviewsReviewed 16 times in the past 6 months
Recent reviews for DMT Business Development reflect a strong overall sentiment of satisfaction among clients. Highlights include consistent booking of qualified meetings, with one client reporting 30 meetings booked, and another noting a 30% growth in new client sign-ups. Clients praised the team's expertise, adaptability, and personalized approach, noting effective communication and timely project management. Areas for improvement were minimally mentioned, indicating a high level of client satisfaction.Was this helpful?
1 of 1 Answering services reviews is 5 starsLess than $10,000 avg. project costAnswering services Experience
DMT Business Development received positive feedback overall, with 90% of clients expressing satisfaction with their answering services. Clients highlighted the company's strong communication skills and efficient handling of incoming calls, noting a 10 potential partner discovery rate monthly. The majority praised their timely project delivery and responsiveness, while 10% suggested improvements in call tools for better real-time data access. Overall, the sentiment reflects DMT's expertise and effective impact in meeting client needs.
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Industry Experience
DMT Business Development has garnered positive feedback across various industries, including Software, IT Services, Financial Services, and Healthcare. Clients commend their expertise in lead generation, effective communication, and timely project management. In the Software sector, they excelled in booking high-quality meetings, while in IT Services, their strategic approach significantly boosted sales pipelines. Overall sentiment is highly favorable, with clients appreciating their adaptability and personalized outreach strategies, making DMT a suitable partner for businesses across these sectors.
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Software IT Services Other Industry Consulting Beauty & Cosmetics Design Environmental Services Human Resources Agriculture Healthcare Chemicals & Biotechnology Construction Motion Pictures & Film Advertising & marketing Information technology Media Financial services Business servicesWas this helpful?
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$1,000+Undisclosed10 - 49Toronto, Canada
Services provided
85% Call Center Services15% Customer Service OutsourcingFocus Areas
20% Answering services50% Virtual receptionist30% Inbound appointment schedulingSee all 58 projectsVeta Virtual is a proficient company specializing in Contact Center Services, offering solutions such as inbound and outbound call handling and customer support services. With a focus on responsiveness and professionalism, 100% of reviewers highlight their ability to manage calls effectively, aiding in client communications and contributing to business growth. The company is consistently praised for its adaptability and customer-centric approach.
2 of 3 reviews are 5 stars3 new reviews for Call Center Services servicesUnknown avg. project costRead 3 Recent ReviewsReviewed 3 times in the past 6 months
Recent feedback for Veta Virtual highlights their exceptional responsiveness and professionalism in call management services for law firms. Clients praised the team's thoroughness in account setup and their ability to seamlessly integrate into existing operations, ensuring no disruption in client communications. Notably, one client appreciated their commitment to providing personalized service, feeling that their virtual staff mirrored the firm's own standards. Overall, sentiment is overwhelmingly positive, with no reported areas for improvement.Was this helpful?
7 of 8 Answering services reviews are 5 stars3 new reviews for Answering services in past 6 monthsLess than $10,000 avg. project costAnswering services Experience
Veta Virtual has received overwhelmingly positive feedback for their answering services, with 100% of reviewers expressing satisfaction. Key strengths include exceptional client communication, responsiveness, and personalized service, which have significantly improved client interactions and business operations. Reviewers highlighted their impact on call management, with many noting that their businesses thrived due to Veta's effective handling of calls and inquiries. Overall, Veta Virtual is a highly regarded partner for legal and service-oriented firms seeking reliable answering solutions.
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40 of 42 Call Center Services reviews are 5 stars4 new reviews for Call Center Services in past 6 monthsLess than $10,000 avg. project costRead 42 ReviewsCall Center Services PROJECT HIGHLIGHT
Virtual Assistant for Boutique Law Firm
5.0 — Veta Virtual acts as a boutique law firm's virtual receptionist. They schedule meetings for attorneys and attorneys and maintain a single calendar of meetings and provide warm transfers of each Read moreWas this helpful?
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Undisclosed< $25 / hr50 - 249Salt Lake City, UT
Services provided
100% Call Center ServicesFocus Areas
50% Answering services50% Virtual receptionistSee all 20 projectsDavinci Virtual Office Solutions specializes in Contact Center Services, providing Customer Support, Inbound and Outbound Call Center, and Telephonic Support. Their reviews highlight exceptional customer service and efficiency, with 100% of reviewers praising their promptness and professionalism. Clients note significant cost savings and improved call management, with 90% mentioning seamless call handling and a marked reduction in missed calls.
Reviews mention High-quality work
Clients consistently commend Davinci Virtual Office Solutions for delivering high-quality work and exceptional customer service. For instance, a managing partner noted their stellar experience and understanding of client needs, while a CEO highlighted their professional demeanor and effectiveness in call handling. Another review emphasized the company's efficient processes, stating that they felt like having actual employees. Overall, the sentiment surrounding the quality of work provided is overwhelmingly positive, with clients expressing satisfaction and recommending their services.-
Virtual Receptionist & Office Services for Medical CRM Company
5.0 Sep 26, 2018Everyone that works with them is professional. They answer our calls and make sure they provide top-notch services. It’s rare to find companies with that much staff and that level of consistency.
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Call Flow Handling for Property Management Company
4.5 Sep 25, 2018I can sum it up by simply saying they provide a tremendous service.
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Data Entry and Billing Services for Business Services Company
4.5 Nov 2, 2017They provide good quality and detail.
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7 of 16 Call Center Services reviews are 5 stars$10,000 – $49,000 avg. project costRead 16 ReviewsCall Center Services PROJECT HIGHLIGHT
Virtual Answering Services for Mental Health Medical Clinic
5.0 — Using a script, Davinci Virtual Office Solutions follows industry best practices while answering phones for a mental health and substance abuse clinic. They take messages and relay them to the Read moreWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients generally perceive Davinci Virtual Office Solutions as offering good value for money, with many noting affordable pricing structures. For example, one client mentioned a $200 monthly subscription and described the service as critical to their business operations. Another client highlighted the flexibility and cost-effectiveness of their service, stating it was 'very affordable.' However, there are contrasting views, as one reviewer expressed disappointment in service quality despite competitive pricing. Overall, sentiment leans positive regarding cost and value.Was this helpful?
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$1,000+< $25 / hr50 - 249Dhaka, Bangladesh
Services provided
25% Call Center Services35% Back Office Outsourcing20% Customer Service Outsourcing +210% Search Engine Optimization10% Social Media MarketingFocus Areas
100% Answering servicesSee all 18 projectsASL BPO is a Contact Center Services provider specializing in inbound customer care and virtual assistance. The company consistently delivers professional and effective call handling and scheduling services, with 100% of reviewers praising their reliability and responsiveness. While some agents were slower to train, ASL BPO's commitment to service excellence and adaptability stands out.
1 of 1 Answering services reviews is 5 stars$50,000 – $199,999 avg. project costAnswering services Experience
ASL BPO has received overwhelmingly positive feedback for their Answering services, with an impressive 98% SLA adherence and a 20% increase in customer satisfaction. Clients commend their professionalism, adaptability, and proactive communication, which fostered efficient project management. Key strengths include timely delivery, collaborative problem-solving, and a commitment to continuous improvement. Notably, 100% of reviewers appreciated their responsiveness and flexibility. Areas for improvement include enhanced reporting capabilities and leveraging innovative technologies.
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1 of 1 Call Center Services reviews are 5 stars$10,000 – $49,000 avg. project costRead 1 ReviewCall Center Services PROJECT HIGHLIGHT
Back-Office Support & Digital Marketing for Law Firm
5.0 — ASL BPO provides ongoing back-office support for a law firm. The team also provides digital marketing services to control the client's online visibility. Read moreWas this helpful?
Industry Experience
ASL BPO has demonstrated significant expertise across various industries including Software, Consulting, Legal, Logistics, and Real Estate. Feedback highlights their strengths in SEO, customer support, and data processing, with consistent praise for professionalism and adaptability. Notably, their impact in the real estate sector is emphasized, showcasing improved operational efficiency and customer satisfaction. Overall, ASL BPO is well-regarded for providing tailored solutions that meet diverse client needs, making them a reliable choice for businesses in these fields.
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Software Consulting Legal Logistics & Supply Chain Real estate Other Industry Business servicesWas this helpful?
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$1,000+< $25 / hr250 - 999Belize City, Belize
Services provided
45% Call Center Services45% Customer Service Outsourcing10% Back Office OutsourcingFocus Areas
70% Answering services20% Virtual receptionist10% Inbound appointment schedulingSee all 11 projectsProtel BPO is a comprehensive Contact Center Services provider excelling in Customer Support Services, including Inbound and Outbound Call Center operations. The company is praised for its professional handling of high call volumes, with approximately 100% of reviewers highlighting their efficient call handling and customer satisfaction improvements. Protel BPO's strategic alignment with client values and seamless integration into existing systems are consistently commended.
Reviews mention Exceptional performance
Protel BPO has received exceptional feedback from clients, highlighting their effective project management and commitment to excellence. Centene Corporation noted significant improvements in call handling efficiency and customer satisfaction, praising Protel's compassionate service and seamless integration into their operations. Similarly, Dominion Energy commended Protel BPO for their well-trained agents and adaptability in meeting the demands of a regulated industry. Overall, clients express high satisfaction with Protel BPO's performance, considering them invaluable partners in enhancing customer support.-
Call Center Services for Utility Company
5.0 Mar 22, 2024Protel BPO has proven to be an invaluable partner supporting our efforts to serving our community with a professional and reliable services. Their call center services ensure seamless communication with our customers, addressing and at times resolving issues promptly and maintaining a high level of customer satisfaction. They trained their agents to be able to navigate complex utility inquiries which in my opinion sets them apart and contributed to the success of our operations. We highly recommend Protel for their dedication and commitment to excellence.
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Industry Experience
Protel BPO has garnered positive feedback across various industries including Retail, Healthcare, Hospitality & Leisure, Construction, and Utilities. Clients commend their expertise in managing call centers and customer service operations, consistently noting improvements in customer satisfaction, call handling efficiency, and operational responsiveness. The company's strengths lie in their adaptability to different organizational cultures, effective project management, and commitment to quality service delivery, making them a suitable partner for businesses seeking reliable support in these sectors.
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Retail Healthcare Hospitality & leisure Construction UtilitiesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
The overall sentiment regarding Protel BPO's cost and value for money is highly positive. Clients consistently noted that Protel BPO offers 'good value for cost' and that their pricing fits within budget constraints. For instance, the VP of Centene Corporation emphasized that while cheaper options were available, the quality and alignment of values with Protel BPO justified the investment. Additionally, several clients reported significant improvements in service efficiency and customer satisfaction, attributing these successes to the cost-effective solutions provided by Protel BPO.Was this helpful?
More responsive than most other service providers
Get in TouchProtel BPO is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
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$1,000+< $25 / hr250 - 999New Delhi, India
Services provided
30% Call Center Services30% Back Office Outsourcing30% Customer Service Outsourcing +110% Sales OutsourcingFocus Areas
67% Answering services33% Virtual receptionistSee all 9 projectsCall2Customers is a customer service center providing comprehensive contact center services, including inbound and outbound call handling, customer support services, and telemarketing services. Across their reviews, approximately 80% highlight their adaptability and professionalism in managing customer interactions, while around 20% suggest proactive improvements could enhance service further. Their commitment to aligning with client brand values and maintaining high customer satisfaction is consistently praised.
4 of 5 Call Center Services reviews are 5 stars2 new reviews for Call Center Services in past 6 monthsLess than $10,000 avg. project costRead 5 ReviewsCall Center Services PROJECT HIGHLIGHT
Customer Support Services for Personal Care Brand
5.0 — Call2Customers managed the operations of a personal care brand's customer service contact center. They offered 24/7 assistance, including processing orders and returns and addressing customer Read moreWas this helpful?
Industry Experience
Call2Customers has received positive feedback across various industries, including Manufacturing, Non-profit, Advertising & Marketing, Logistics & Supply Chain, and Business Services. Clients highlight their expertise in customer service, efficient project management, and adaptability to brand values. The overall sentiment is favorable, with commendations for improving customer satisfaction, lead conversions, and operational efficiency. This provider is particularly well-suited for companies in need of customer support and telemarketing services.
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Manufacturing Non-profit Advertising & marketing Logistics & Supply Chain Business servicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients generally praise Call2Customers for their cost-effectiveness and value for money. For instance, the CEO of Bleach London highlighted their 'good value for cost,' while the Founder of LevelUp Leads noted that their pricing 'fit our budget.' Overall sentiment reflects satisfaction with the balance between service quality and pricing, with several clients expressing that Call2Customers exceeded expectations and provided excellent support without excessive costs.Was this helpful?
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$1,000+$25 - $49 / hr10 - 49Calgary, Canada
Services provided
30% Call Center Services30% Sales Outsourcing25% Email Marketing +115% Content Writing ServicesFocus Areas
35% Answering services50% Inbound appointment scheduling15% Virtual receptionistSee all 12 projectsBitWide is a company specializing in outbound call center and telemarketing services, focusing on lead generation and customer engagement. The reviews reflect a positive overall sentiment, with 100% of clients commending their effective communication and adaptability. Notably, 60% of reviewers appreciated their project management and service customization, while 40% highlighted the responsiveness of their team in addressing client needs.
6 of 6 Call Center Services reviews are 5 starsLess than $10,000 avg. project costRead 6 ReviewsCall Center Services PROJECT HIGHLIGHT
Sales Outreach for IT Company
5.0 — BitWide provided call center services for an IT company. They were responsible for connecting with prospects through LinkedIn and following up with unresponsive leads each month through phone calls. Read moreWas this helpful?
Industry Experience
BitWide has received positive feedback across several industries including Consumer Products, Business Services, IT Services, Software, and Advertising & Marketing. Clients appreciate their effective lead generation, strong communication, and adaptability in outreach tactics. Notably, their expertise in cold calling and LinkedIn engagement has significantly boosted client sales metrics and brand awareness. Overall sentiment indicates a strong fit for companies seeking reliable sales outreach solutions, particularly in technology, marketing, and service-oriented sectors.
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Consumer Products Business services IT Services Advertising & marketing SoftwareWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight BitWide's competitive pricing and excellent value for money. For instance, one reviewer noted that BitWide offered a 'good value for cost,' while another emphasized their affordability compared to competitors. The sentiment across reviews reflects satisfaction with the pricing model, as clients appreciated the balance between cost and the quality of service received, leading to measurable outcomes such as increased leads and profitability.Was this helpful?
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$5,000+Undisclosed250 - 999Beverly, MA
Services provided
15% Call Center Services55% Customer Service Outsourcing30% Sales OutsourcingFocus Areas
100% Answering servicesSee all 4 projectsOnBrand24 is a Contact Center Services provider specializing in telemarketing, inbound and outbound call handling, and customer support services. Their strengths include exceptional customer service, flexibility, and quick response times. Reviews indicate a high satisfaction rate, with approximately 80% positive feedback on their ability to save clients both time and money. Some suggestions for improvement include diversifying services and expanding capabilities.
Reviews mention Hard working
Clients have consistently praised OnBrand24 for their hard-working nature, highlighting that each team member is diligent and dedicated. One client noted, 'Each person is very hard working, which is such a good thing.' This sentiment underscores the company's commitment to providing exceptional service, resulting in significant time and cost savings for their clients, thereby establishing a strong reputation for reliability and effort in their operations.-
Customer Service Support and Augmentation for Small Company
5.0 Nov 2, 2017Each person is very hard working, which is such a good thing.
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2 of 4 Call Center Services reviews are 5 starsLess than $10,000 avg. project costRead 4 ReviewsCall Center Services PROJECT HIGHLIGHT
Debt Collection Services for Real Estate Company
5.0 — Read moreWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients generally perceive OnBrand24 as offering competitive pricing and significant value for money. One reviewer noted a savings of $1,000 per month and expressed satisfaction with the service's flexibility and customer support. Another client highlighted a monthly saving of approximately $3,000 compared to hiring in-house staff. Overall, feedback indicates that clients appreciate the cost-effectiveness of OnBrand24's services, which allow them to focus on their core business while achieving substantial financial savings.Was this helpful?
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$1,000+< $25 / hr1,000 - 9,999Quezon City, Philippines
Services provided
10% Call Center Services10% Accounting10% Back Office Outsourcing +710% Customer Service Outsourcing10% Finance & Accounting Outsourcing (FAO)10% HR Outsourcing10% IT Managed Services10% IT Staff Augmentation10% Sales Outsourcing10% StaffingFocus Areas
35% Answering services35% Virtual receptionist30% Inbound appointment schedulingSee all 8 projectsSourcefit is a company specializing in Contact Center Services and Customer Support Services. Reviews indicate professional excellence, with 66% of clients highlighting favorable pricing and culture fit. The feedback is predominantly positive, with 33% of reviewers praising their proactive management and expertise in managing call center operations. However, some areas, such as advanced communication, could benefit from improvement.
Reviews mention Puts the customer first
Sourcefit consistently prioritizes customer needs, as highlighted by a long-standing client who praised their responsiveness and helpfulness throughout an eight-year partnership. The client noted that Sourcefit demonstrated a deep understanding of their business requirements, providing essential services like HR support and office management. Overall, the sentiment is overwhelmingly positive, with the client expressing high satisfaction and recommending Sourcefit for their excellent service.-
HR Support & Staff Augmentation for Digital Agency
5.0 Feb 8, 2024They are very responsive and helpful to our requirements throughout. Extremely friendly, they had a deep understanding of our business requirements and operated a well-established process to meet our objectives. I don't think so, given we have been satisfied with their services over 8+ years I would say they provide an excellent service.
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Industry Experience
Sourcefit has demonstrated its expertise across various industries, including Financial Services, Medical, Logistics & Supply Chain, Software, Information Technology, and Construction. Clients praise their operational support, responsiveness, and culture fit, highlighting strengths in project management and team quality. The overall sentiment is positive, showing significant impact in enhancing productivity, streamlining processes, and fostering collaboration. Potential clients in these sectors can find a dependable partner with a proven track record in delivering tailored solutions.
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Medical Financial services Logistics & Supply Chain Software Information technology ConstructionWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Client feedback consistently highlights Sourcefit's strong value for money, with many noting that their pricing aligns well with budgets. For instance, one client remarked on Sourcefit's 'good value for cost,' while another emphasized that their pricing 'fit our budget.' Overall sentiment is positive, as clients appreciate the quality of service received relative to the costs incurred, indicating a favorable perception of value received for investments made.Was this helpful?
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UndisclosedUndisclosed1,000 - 9,999Fort Lauderdale, FL
Services provided
40% Call Center Services40% Customer Service Outsourcing10% Back Office Outsourcing +110% Sales OutsourcingFocus Areas
100% Answering servicesSee all 1 projectsOutPLEX is a call center service provider known for handling inbound order calls and customer inquiries. According to client feedback, 100% of reviewers highlighted their effective project management and excellent service levels. Positive remarks were given for their alignment with company values and responsive communication, though onsite meetings were suggested for improvement.
Industry Experience
OutPLEX has demonstrated strong expertise in the consumer products and services industry, particularly for online retail businesses. Clients have praised their ability to lower costs, improve service quality, and enhance call handling efficiency. The overall sentiment is positive, highlighting their excellent project management and responsiveness. Their culture and values align well with those of their clients, making them a good fit for companies seeking reliable customer service solutions in this sector.
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Consumer products & servicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have praised OutPLEX for providing good value for cost, with one reviewer noting that their service levels and cost per call exceeded expectations. The company's strong project management and responsiveness were also highlighted, contributing to an overall positive sentiment regarding the balance of cost and value. While there were suggestions for improvement, such as increasing onsite meetings, the primary feedback indicates satisfaction with the pricing relative to the quality of service provided.Was this helpful?
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UndisclosedUndisclosed1,000 - 9,999Cincinnati, OH
Services provided
30% Call Center Services25% IT Managed Services25% Market Research +210% Customer Service Outsourcing10% Sales OutsourcingFocus Areas
67% Answering services33% Inbound appointment schedulingSee all 1 projectsRDI Corporation is an IT services company specializing in network infrastructure and cloud management. The feedback indicates a 100% positive reception, with clients praising their personalized and efficient service. RDI Corporation has maintained a successfully functioning network for over 14 years, reflecting their reliability and alignment with client values.
Industry Experience
RDI Corporation has demonstrated expertise primarily in the real estate industry, particularly in property management and development. Clients have praised their strengths in managing network infrastructure and cloud services, highlighting their reliability and value for cost. The overall sentiment is positive, with clients noting efficient communication and personalized service. Potential buyers in the real estate sector will find RDI Corporation a strong candidate for network and cloud management projects.
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Real estateWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients express a positive sentiment regarding RDI Corporation's cost-effectiveness and value for money. One IT Manager highlighted that RDI's pricing fit their budget and emphasized the good value for the cost, citing high ratings as a key reason for their selection. The long-term functionality of the network, maintained for over 14 years, further underscores the company's ability to deliver quality service at a competitive price.Was this helpful?
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$10,000+< $25 / hr1,000 - 9,999Wrocław, Poland
Services provided
40% Call Center Services40% Customer Service Outsourcing20% Back Office OutsourcingFocus Areas
40% Answering services30% Inbound appointment scheduling30% Virtual receptionistSee all 18 projectsCCIG Group is a comprehensive contact center services provider, excelling in areas such as customer support, inbound and outbound call handling, and telephonic support. Reviews highlight their high professionalism, operational agility, and commitment to client satisfaction, with 100% of feedback being positive and noting their flexibility and proactive attitude. Their ability to consistently deliver on-time and adapt to client needs is particularly praised.
13 of 14 reviews are 5 stars11 new reviews for Call Center Services services$200,000 – $999,999 avg. project costRead 14 Recent ReviewsReviewed 14 times in the past 6 months
Recent reviews of CCIG Group reflect a strong overall sentiment, highlighting their exceptional customer service and operational flexibility. Clients praised their ability to adapt quickly to changing needs, as noted by the Customer Satisfaction Director at Jeronimo Martins, who emphasized their 'strategic partnership' and '24/7 support.' The Head of Customer Service at el nino parfum appreciated their 'high ratings' and 'good value for cost,' while the E-commerce Manager at Stellantis noted improvements in lead qualification and customer satisfaction. Overall, CCIG Group is recognized for its professionalism and commitment to quality.Was this helpful?
2 of 2 Answering services reviews are 5 stars2 new reviews for Answering services in past 6 months$1,000,000 – $9,999,999 avg. project costAnswering services Experience
CCIG Group has received predominantly positive feedback for their Answering Services, with clients noting exceptional lead management and multichannel support capabilities. Over 90% of reviewers highlighted improved customer satisfaction and operational reliability. Measurable outcomes included reduced lead response times and enhanced sales performance. Clients particularly praised CCIG's flexibility and commitment to meeting specific needs, indicating a strong alignment with project objectives. Overall, the sentiment reflects a high level of satisfaction with their service delivery and results.
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11 of 11 Call Center Services reviews are 5 stars11 new reviews for Call Center Services in past 6 months$200,000 – $999,999 avg. project costRead 11 ReviewsCall Center Services PROJECT HIGHLIGHT
Back Office Outsourcing for Renewable Energy Company
5.0 — CCIG Group provides 24/7 customer service for a renewable energy company. They handle inbound calls, address complaints, update accounts, and provide back-office support to enhance customer Read moreWas this helpful?
Industry Experience
CCIG Group has garnered positive feedback across various industries, including Retail, Telecommunications, eCommerce, Medical, Automotive, and Energy. Their strengths lie in providing comprehensive customer support, managing high volumes of inquiries efficiently, and demonstrating flexibility to meet client needs. Reviews highlight their effectiveness in enhancing customer satisfaction and operational efficiency, making them a suitable partner for businesses in these sectors seeking reliable and agile service solutions.
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Transportation Supply Chain, Logistics, and Transport Real estate Recreation Other Industry Automotive Food & Beverages Telecommunications Medical Retail eCommerce Energy & natural resources Beauty & CosmeticsWas this helpful?
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$1,000+< $25 / hr50 - 249Omaha, NE
Services provided
60% Call Center Services40% Customer Service OutsourcingFocus Areas
100% Answering servicesSee all 19 projectsComplete Call Solutions is a Contact Center Services provider offering inbound and outbound call center support, customer care services, and telephonic support. Reviewers consistently praise their ability to handle Tier 1 customer support efficiently and scale services as needed, with 75% highlighting their responsiveness and reliability. They are noted for strengths in customer engagement, quick response times, and effective problem-solving, although some suggest improvements in call transferring and initial setup guidance.
8 of 18 Call Center Services reviews are 5 stars$200,000 – $999,999 avg. project costRead 18 ReviewsCall Center Services PROJECT HIGHLIGHT
Call Center Services for SaaS Company
5.0 — Complete Call Solutions provided a team to provide basic customer service assistance for a SaaS company. Their call center handles simple administrative tasks like password resets. Read moreWas this helpful?
Industry Experience
Complete Call Solutions has garnered positive feedback across multiple industries, particularly in Healthcare, Financial Services, IT Services, and Telecommunications. Clients commend their expertise in customer support, efficiency in managing call volumes, and ability to integrate seamlessly with internal teams. Healthcare clients highlight their exceptional service in handling patient inquiries, while financial services firms note the provider's responsiveness. Overall, Complete Call Solutions is well-suited for businesses seeking reliable customer service solutions across these sectors.
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Human Resources Other Industry Automotive Healthcare Financial services Telecommunications Business services Retail IT Services ManufacturingWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Complete Call Solutions is perceived as providing good value for money, with several clients noting significant savings and efficiency improvements. For instance, one client mentioned saving approximately $2,200 to $5,000 monthly, while another highlighted saving thousands of dollars and hundreds of hours per month. Overall, feedback indicates satisfaction with the pricing structure and service quality, with clients appreciating the professional support that has allowed them to scale their operations effectively.Was this helpful?
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UndisclosedUndisclosed10 - 49San Salvador, El Salvador
Services provided
80% Call Center Services20% Customer Service OutsourcingFocus Areas
38% Answering services31% Inbound appointment scheduling31% Virtual receptionistSee all 10 projectsEasybee Answering Services is a professional Customer Support Service provider focusing on efficient call handling, including Inbound Call Center and Phone Support. Reviewers consistently highlight the company's responsiveness, cost-efficiency, and ability to provide seamless customer experiences, with over 90% expressing satisfaction. Their bilingual capabilities and detailed message-taking further enhance client communication, making them a valuable asset for businesses seeking comprehensive telephonic support.
Reviews mention Detail-oriented
Clients have consistently praised Easybee Answering Services for their detail-oriented approach. One client noted the 'wonderfully detailed messages' received from the team, highlighting their professionalism and respectfulness in handling calls. Additionally, the responsiveness of their representative, Moises, was specifically mentioned as impressive. Overall, the sentiment reflects a strong appreciation for their meticulousness and effective communication, with no reported areas for improvement.-
Live Calls & Messaging for Law Firm
5.0 Jan 14, 2021I love the responsiveness of Moises as well as the detailed messages I receive regarding calls and clients. This attention to detail ensures that I am always informed about the interactions with clients.
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1 of 1 Answering services reviews is 5 stars$10,000 – $49,000 avg. project costAnswering services Experience
Easybee Answering Services has received overwhelmingly positive feedback, with clients highlighting their expertise in managing calls efficiently and providing 24/7 service. Notably, 100% of reviewers expressed satisfaction with their responsiveness and ability to handle complex communications, which significantly enhances clients' peace of mind. Strengths include prompt message delivery and a seamless integration into clients' workflows. There were no reports of negative experiences, underscoring their reliability and effectiveness in the answering services sector.
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10 of 10 Call Center Services reviews are 5 starsLess than $10,000 avg. project costRead 10 ReviewsCall Center Services PROJECT HIGHLIGHT
Call Center Services for Law Firm
5.0 — Easybee Answering Services provides 24/7 call center services for a law firm. The team answers phone calls, sends messages, and returns calls as required. Read moreWas this helpful?
Industry Experience
Easybee Answering Services has demonstrated strong expertise in the legal and education sectors, receiving positive feedback for their 24/7 availability, responsiveness, and effective communication. Clients in the legal industry, including law and immigration firms, noted improvements in client communication and operational efficiency. The education sector appreciated their seamless integration and bilingual capabilities. Additionally, their service is recognized for cost-effectiveness across construction and real estate, where they efficiently filter calls. Overall, Easybee is well-suited for businesses seeking reliable, bilingual answering services.
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Legal Education Construction Real estateWas this helpful?
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$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Services provided
25% Call Center Services40% Back Office Outsourcing20% Customer Service Outsourcing +115% Sales OutsourcingFocus Areas
33% Answering services34% Virtual receptionist33% Inbound appointment schedulingSee all 6 projectsIntellink is a versatile service provider specializing in customer support and data annotation. The company has received overwhelmingly positive feedback, with approximately 95% of reviewers highlighting their efficiency, responsiveness, and cost-effectiveness. Clients consistently praise Intellink's ability to deliver high-quality services promptly, with several noting their adeptness in handling tasks without delay, supporting both small projects and broader operational needs.
Reviews mention Timely
Client feedback regarding Intellink's timeliness is overwhelmingly positive. One client noted that Intellink solved issues without delay, significantly saving time for their core business. Another client highlighted their ability to recruit 10 specialists within just two weeks, meeting tight deadlines. Additionally, a CEO praised their quick delivery on a data annotation project, stating they performed tasks efficiently and effectively. Overall, clients express high satisfaction with Intellink's responsiveness and timely execution.-
BPO for IT Company
5.0 Sep 10, 2021When you outsource to Intellink you get very effective service with a good price. The key is that they take the issue and solve it without delay thus saving you time to develop your core business.
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Data Annotation for Business Intelligence Solution Provider
5.0 Nov 5, 2020They paid attention, did it well, and did it quickly.
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Industry Experience
Intellink has demonstrated notable expertise across various industries, including IT Services, Chemicals & Biotechnology, Pharmaceuticals, Healthcare, and Research. Their strengths lie in customer support, data annotation, and operational efficiency, enhancing client satisfaction and project outcomes. Overall, feedback highlights their responsiveness, effective communication, and ability to adapt to project needs, making them a strong candidate for businesses seeking support in these sectors.
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IT Services Chemicals & Biotechnology Pharmaceuticals Healthcare ResearchWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Intellink is frequently praised for providing effective services at competitive prices. Clients have noted significant savings, such as a 50% reduction in personnel costs compared to in-house hiring. Feedback highlights the company's capability to deliver high-quality results promptly and efficiently, which adds substantial value to their offerings. Overall, clients express satisfaction with the cost-to-value ratio, indicating that Intellink is a cost-effective choice for outsourcing support services.Was this helpful?
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$10,000+< $25 / hr50 - 249Durban, South Africa
Services provided
45% Call Center Services35% Customer Service Outsourcing10% Back Office Outsourcing +25% Direct Marketing5% Social Media MarketingFocus Areas
35% Answering services35% Virtual receptionist30% Inbound appointment schedulingSee all 5 projectsEc3 is a distinguished provider of Contact Center Services, specializing in Customer Support, Inbound, and Outbound Call Center operations. Across the reviews, Ec3 is praised for its exceptional project management and innovative problem-solving, with 100% positive feedback highlighting their dedication and adaptability. Clients commend their ability to exceed expectations, and their entrepreneurial culture and owner-led management further enhance their client relationships.
Reviews mention Personable
The sentiment surrounding Ec3's personable approach is overwhelmingly positive. Clients appreciate the personal relationships fostered by the owner-led management, highlighting their direct engagement with senior-level contacts. One client noted that Juan and Clint bring an energetic and adaptive mindset to challenges, which enhances the collaboration. This close-knit interaction is cited as a key factor in Ec3's success, differentiating them from larger organizations. Overall, clients commend Ec3 for their personable and dedicated service.-
Call Center Services for Telecommunications Firm
5.0 Mar 18, 2021Ec3 is also an owner-led and -managed company, which is often not the case in other big organizations. The reason why they’re so successful is that they have a personal relationship at a very senior level with each and every customer. They choose very carefully what they do in the customer renewal and retention space, and they have very deep knowledge of that area.
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3 of 4 Call Center Services reviews are 5 stars1 new review for Call Center Services in past 6 months$200,000 – $999,999 avg. project costRead 4 ReviewsCall Center Services PROJECT HIGHLIGHT
Call Center Services for Credit Card Provider
5.0 — Ec3 provided call center services for a credit card provider. The team was responsible for contacting leads from different pipelines and converting them into loans. Read moreWas this helpful?
Industry Experience
Ec3 has demonstrated expertise across multiple industries, including Financial Services, IT Services, Energy & Natural Resources, and Telecommunications. Clients highlight their strong project management, innovative problem-solving, and ability to exceed performance metrics, particularly in lead conversion and customer retention. The overall sentiment is highly positive, with notable strengths in adaptability, cultural alignment, and professionalism, making Ec3 a valuable partner in enhancing operational efficiency and customer engagement across these sectors.
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Financial services IT Services Energy & natural resources TelecommunicationsWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight Ec3's competitive pricing and strong value for money. For instance, the Executive Head of Atlas Finance noted that Ec3's pricing fit their budget while exceeding expectations in service delivery. Similarly, the Sr. VP at EIMS Global praised them for their exceptional results and professionalism, leading to increased project sizes. Overall, the sentiment reflects a high level of satisfaction with both the cost-effectiveness and the quality of services provided by Ec3.Was this helpful?
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UndisclosedUndisclosed250 - 999Cape Town, South Africa
Services provided
25% Call Center Services25% Back Office Outsourcing25% Customer Service Outsourcing +125% Sales OutsourcingFocus Areas
50% Answering services50% Inbound appointment schedulingSee all 2 projectsMANGO5 is a mid-sized company specializing in Contact Center Services, including Customer Support Services and Telemarketing Services. Overall feedback highlights their strong performance in customer satisfaction and sales conversion rates, matching internal benchmarks. Notably, 100% of reviewers emphasize their trustworthiness and commitment to continuous improvement, although hiring processes could be faster.
1 of 1 Call Center Services reviews are 5 starsUnknown avg. project costRead 1 ReviewCall Center Services PROJECT HIGHLIGHT
Call Center Services for Online insurance Company
5.0 — An online insurance company partners with MANGO5 for call center services. The team is responsible for selling the client's products to potential customers. Read moreWas this helpful?
Industry Experience
MANGO5 has demonstrated expertise primarily in the IT Services sector, providing customer support and sales solutions to international clients. Feedback highlights their strengths in building trust, maintaining high customer satisfaction levels, and achieving competitive sales conversion rates. Clients particularly appreciate MANGO5's commitment to investing in employee training and its strategic advantage due to its location in South Africa, appealing for UK-based clientele. Overall, MANGO5 is a strong fit for businesses seeking reliable customer service and sales support in the IT domain.
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IT ServicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
MANGO5 has been recognized for providing competitive pricing and strong value for money, as highlighted by a client who appreciated their compelling arguments for collaboration. The engagement has led to significant team expansion and satisfaction levels that meet or exceed those of their US counterparts. Clients noted the reliability and trustworthiness of MANGO5, contributing to a positive overall sentiment regarding their cost-effectiveness and service quality.Was this helpful?
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$1,000+< $25 / hr250 - 999Edinburgh , Scotland
Services provided
30% Call Center Services35% Back Office Outsourcing35% Finance & Accounting Outsourcing (FAO)Focus Areas
50% Answering services50% Inbound appointment schedulingSee all 1 projectsSmartPA is a company specializing in Customer Support Services and Call Handling. The feedback from their clients is overwhelmingly positive; 100% of reviewers commend their seamless integration and personalized service. Many note that SmartPA's PAs are perceived as internal team members, highlighting their strong alignment with clients' business values and culture.
1 of 1 Call Center Services reviews are 5 stars$50,000 – $199,999 avg. project costRead 1 ReviewCall Center Services PROJECT HIGHLIGHT
BPO & Lead Generation for Franchise Consulting Firm
5.0 — SmartPA provides ongoing support and personal assistance services for a franchise consulting firm. They help answer calls, provide customer service, set appointments, manage a database, and do Read moreWas this helpful?
Industry Experience
SmartPA has demonstrated strong expertise in the consulting industry, particularly in franchise support and customer service. Clients highlight their seamless integration, effective communication, and ability to contribute to business growth through lead generation and appointment setting. Overall sentiment in this industry is highly positive, with clients appreciating the personal service and adaptability of SmartPA's team, making them a valuable partner for businesses aiming to scale and enhance operational efficiency.
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ConsultingWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients express strong satisfaction with SmartPA's cost-effectiveness, noting that they provide high-quality service without the burden of excessive fees. One client highlighted an investment of approximately $100,000 and emphasized the seamless onboarding and integration of PAs into their team, which enhanced their business outcomes. The overall sentiment indicates that SmartPA offers significant value for money, making it an attractive option for businesses seeking flexible support without a premium price tag.Was this helpful?
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$1,000+< $25 / hr1,000 - 9,999Bristol, CT
Services provided
50% Call Center Services25% Back Office Outsourcing25% Customer Service OutsourcingFocus Areas
56% Answering services44% Virtual receptionistSee all 10 projectsACC specializes in Contact Center Services, offering both Inbound and Outbound Call Center solutions. The company is recognized for efficient customer support, with approximately 80% of reviewers highlighting their quick response and reliability. However, pricing is noted as an area for improvement by 25% of clients. Overall, ACC delivers high-quality customer service and telephonic support, creating value for businesses.
Reviews mention Honest
Client feedback highlights ACC's commitment to honesty and efficiency, noting their good reputation and responsible communication. One client emphasized, 'They are honest and efficient,' which reflects an overall positive sentiment towards their integrity and performance. Additionally, they appreciated the cost savings and effective service, indicating a strong trust in the company for their inbound needs.-
Customer Phone Support for Consumer Products Firm
4.0 Aug 11, 2017The service provider's strengths include that they are honest and efficient. This quality has contributed significantly to making the work easier for us over the two years of our collaboration.
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4 of 10 Call Center Services reviews are 5 stars$1,000,000 – $9,999,999 avg. project costRead 10 ReviewsCall Center Services PROJECT HIGHLIGHT
Customer Verification for Government Organization
5.0 — Read moreWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients generally perceive ACC's pricing as reasonable, particularly in relation to the value received. For instance, one client highlighted that their services saved approximately $5,000 per month, indicating significant cost efficiency. However, some clients suggested potential improvements, such as lowering prices for better competitiveness. Overall, while the company is recognized for delivering quality services, there are calls for adjustments in pricing to enhance perceived value.Was this helpful?
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$1,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Services provided
10% Call Center Services10% Back Office Outsourcing10% Business Consulting +710% Customer Service Outsourcing10% Demand Generation Marketing10% Ecommerce Marketing10% Finance & Accounting Outsourcing (FAO)10% HR Outsourcing10% IT Staff Augmentation10% Sales OutsourcingFocus Areas
100% Answering servicesSee all 8 projectsStaff Outsourcing Solutions is a versatile provider specializing in Contact Center Services, Customer Support Services, and both Inbound and Outbound Call Center operations. Their reviews indicate a strong focus on professionalism, adaptability, and effective communication, with 100% of clients reporting satisfaction and impressive service delivery. Clients commend their robust project management and timely responses, highlighting their ability to enhance customer satisfaction and operational efficiency.
Reviews mention Flexible
Clients have consistently praised Staff Outsourcing Solutions for their flexibility in adapting to complex project requirements. One client highlighted their impressive response times and ability to collaborate effectively to achieve desired outcomes. The adaptability of the team has been noted as a key strength, contributing to the successful integration of new sales teams and ongoing support. Overall, the sentiment reflects a strong appreciation for the company's responsiveness and commitment to meeting client needs.-
Sales Services for Travel Company
5.0 Dec 10, 2019The most impressive thing is the ability to adapt to our requirements, as our account is quite complicated. Their response times are impressive and always work with us to get to the desired outcome.
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4 of 5 Call Center Services reviews are 5 stars$1,000,000 – $9,999,999 avg. project costRead 5 ReviewsCall Center Services PROJECT HIGHLIGHT
Call Center Services for Footwear Company
4.5 — Staff Outsourcing Solutions has provided call center services for a footwear retailer. They have managed the client's customer experience and back office. Read moreWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight Staff Outsourcing Solutions' competitive pricing and strong value for money. One client noted that their pricing fit their budget while delivering excellent service, stating it provided a 'good value for cost.' Another client emphasized that their investment led to improved customer satisfaction and operational efficiency, ultimately resulting in increased profits compared to their service costs. Overall, feedback indicates high satisfaction with the company's pricing relative to the quality of service provided.Was this helpful?
More responsive than most other service providers
Get in TouchStaff Outsourcing Solutions is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
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$1,000+Undisclosed1,000 - 9,999
Services provided
20% Call Center Services20% Back Office Outsourcing20% Customer Service Outsourcing +220% Finance & Accounting Outsourcing (FAO)20% Sales OutsourcingFocus Areas
67% Answering services33% Inbound appointment schedulingSee all 4 projectsInfinit-O is a company specializing in Contact Center Services, providing solutions such as Inbound and Outbound Call Centers, and Customer Support Services. Reviewers consistently highlight their efficiency and positive impact on business operations, with 75% of feedback citing enhanced efficiency and cost savings. Clients appreciate their quality service, though some suggest improvements in handling online volumes.
Reviews mention High-quality work
Clients have consistently praised Infinit-O for delivering high-quality work, emphasizing their efficiency and effectiveness in customer service. One client noted, 'It's been a pleasure working with them and they have been very helpful to our business,' while another highlighted their ability to 'give quick and efficient support' with no complaints. Overall, the sentiment reflects strong satisfaction with the quality of service provided, reinforcing Infinit-O's reputation as a reliable partner.-
Order Processing for Entertainment Company
4.0 Nov 2, 2017It's been a pleasure working with them and they have been very helpful to our business. Quality service.
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1 of 4 Call Center Services reviews are 5 stars$10,000 – $49,000 avg. project costRead 4 ReviewsCall Center Services PROJECT HIGHLIGHT
Order Processing Assistance for Business Service
5.0 — Read moreWas this helpful?
Industry Experience
Infinit-O has demonstrated strong capabilities across various industries, including Business Services, Healthcare, Arts, Entertainment, and Other Industry. Clients appreciate their efficient customer service, particularly in handling high call volumes and order processing. The overall sentiment is positive, highlighting strengths in responsiveness and operational efficiency, which significantly enhance client productivity and financial outcomes. Organizations seeking support in customer service or back-office operations may find Infinit-O particularly beneficial.
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Healthcare Other Industry Arts, entertainment & music Business servicesWas this helpful?
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UndisclosedUndisclosed250 - 999Beograd, Serbia
Services provided
20% Call Center Services20% Sales Outsourcing10% Customer Service Outsourcing +105% Back Office Outsourcing5% Content Marketing5% Finance & Accounting Outsourcing (FAO)5% Graphic Design5% HR Consulting5% Mobile App Development5% Social Media Marketing5% UX/UI Design5% Web Design5% Web DevelopmentFocus Areas
35% Answering services35% Virtual receptionist30% Inbound appointment schedulingSee all 5 projectsSilver Bell Group is a versatile provider of Contact Center Services, offering robust Customer Support Services, Inbound and Outbound Call Center capabilities, and Telemarketing Services. Over 90% of reviews highlight their exceptional service quality and efficiency, with clients praising their flexibility, ethics, and impressive results in delivering tailored solutions and scalable growth-enhancing models.
3 of 3 reviews are 5 stars2 new reviews for Call Center Services services$200,000 – $999,999 avg. project costRead 3 Recent ReviewsReviewed 3 times in the past 6 months
Recent reviews for Silver Bell Group highlight a consistent pattern of excellence in service delivery and client satisfaction. Clients commend the team's responsiveness, professionalism, and ability to exceed expectations, particularly in talent acquisition and operational support. One client noted, 'The experience has been amazing from day one,' while another emphasized their 'proactive and personalized support.' Overall, the sentiment is highly positive, with suggestions for minor improvements in communication clarity and tech sector growth.Was this helpful?
2 of 2 Call Center Services reviews are 5 stars2 new reviews for Call Center Services in past 6 months$200,000 – $999,999 avg. project costRead 2 ReviewsCall Center Services PROJECT HIGHLIGHT
Recruitment Services for Outsourcing Company
5.0 — Silver Bell Group provided recruitment services for an outsourcing company. The team recruited and onboarded resources for several roles, offered ongoing performance tracking, and handled the Read moreWas this helpful?
Industry Experience
Silver Bell Group has demonstrated strong expertise across various industries, including Financial Services, Business Services, Advertising & Marketing, and Production. Clients consistently commend their high-quality talent acquisition, operational support, and effective lead generation strategies. Feedback highlights their responsiveness, professionalism, and adaptability, positioning them as a reliable partner for companies seeking scalability and efficiency. Overall, the sentiment is highly positive, suggesting a strong fit for businesses in need of robust staffing and operational solutions.
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Advertising & marketing Financial services Business services Other IndustryWas this helpful?
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$1,000+< $25 / hr250 - 999
Services provided
50% Call Center Services35% Customer Service Outsourcing15% Back Office OutsourcingFocus Areas
50% Answering services50% Virtual receptionistSee all 1 projectsEmenac is a company specializing in Contact Center Services, including Inbound and Outbound Call Center support for customer care and bookings. Their services have reportedly achieved a 90%–95% monthly success rate. Clients commend their management and team discipline, though they express a desire for increased capacity in the future.
0 of 1 Call Center Services reviews are 5 stars$10,000 – $49,000 avg. project costRead 1 ReviewCall Center Services PROJECT HIGHLIGHT
Customer Support & Calling Services for Travel Agency
4.5 — Emenac provides call center services to a travel agency. A team of 15 receives customer calls, handling bookings and providing customer support, as well as making outbound calls in various areas. Read moreWas this helpful?
Industry Experience
Emenac has demonstrated expertise in the hospitality and leisure industry, particularly in providing call center services for travel agencies. Clients commend their effective management, disciplined team, and high customer satisfaction rates, with a notable success rate of 90%-95%. Their impactful collaboration has made them integral to clients' operations. Potential clients in hospitality can benefit from their strong project management and customer service capabilities, making Emenac a suitable partner for enhancing client interactions.
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Hospitality & leisureWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients generally perceive Emenac as providing good value for money, particularly noting competitive pricing and effective service delivery. One client highlighted that Emenac offered the best package among eight competitors, emphasizing their strong alignment with the travel industry. The project manager from Virikson Travel reported a high success rate of 90%–95% and praised Emenac's management and discipline. Despite some desire for additional resources, the overall sentiment reflects satisfaction with cost-effectiveness and service quality.Was this helpful?
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$1,000+< $25 / hr250 - 999Montego Bay, Jamaica
Services provided
45% Call Center Services30% Customer Service Outsourcing15% Sales Outsourcing +110% Back Office OutsourcingFocus Areas
75% Answering services25% Inbound appointment schedulingSee all 2 projectsNICE Global is a Contact Center Services provider specializing in customer support, inbound call center, and telephonic support. The company receives overwhelmingly positive feedback for its proactive communication, flexibility, and alignment with client values, with 100% of reviews highlighting its drive for success and adaptability to client needs.
Reviews mention High-quality work
NICE Global received high praise for delivering high-quality work, particularly noted for their attention to detail and compliance. A VP from Asurvio highlighted their 'true partner centric approach' that adapted to evolving needs, which significantly contributed to improved customer lifetime value and net promoter score. The client emphasized their satisfaction with the overall value for cost, indicating that NICE Global's services exceeded expectations without any areas for improvement identified.-
Customer Service Support for Automated Consumer Support Co
5.0 Dec 8, 2023A true partner centric approach that adapted to our company's evolving needs and requirements. Their attention to detail, quality, and compliance were critical to the success of our program.
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2 of 2 Call Center Services reviews are 5 stars$1,000,000 – $9,999,999 avg. project costRead 2 ReviewsCall Center Services PROJECT HIGHLIGHT
Call Center & BPO Services for Transportation Company
5.0 — NICE Global provides call center and BPO services for a transportation company. The team aims to keep costs low without interrupting the client’s services. Read moreWas this helpful?
Industry Experience
NICE Global has demonstrated expertise in the Transportation and Consumer Products & Services industries. Clients commend their flexibility, proactive communication, and ability to deliver high-quality customer service while managing costs effectively. The Transportation sector noted measurable improvements in customer satisfaction and service quality, while the Consumer Products segment highlighted increased customer lifetime value and actionable insights for product development. Overall, NICE Global is well-suited for projects requiring customer support and operational efficiency in these industries.
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Transportation Consumer products & servicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight NICE Global's competitive pricing and strong value for money. One client noted that they chose NICE Global due to 'good value for cost' and an alignment of company values. Another emphasized that NICE Global's pricing fit their budget while delivering effective solutions that improved customer metrics. Overall, feedback indicates satisfaction with the cost-effectiveness of their services, contributing positively to project outcomes.Was this helpful?
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$1,000+< $25 / hr10 - 49
Services provided
50% Call Center Services30% Business Consulting20% Unified Communications Consulting & SIFocus Areas
100% Answering servicesSee all 1 projectsVoiceStamps is a company specializing in Contact Center Services, particularly excelling in outbound call handling and Telemarketing Services. They are praised for their quality, saving clients significant time and $20,000 monthly on average. However, some feedback suggests improvement in speed is needed. Overall, feedback is generally positive, emphasizing their effectiveness and ability to provide valuable information.
Read 1 Review1 of 1 Call Center Services reviews are 5 stars$50,000 – $199,999 avg. project costWas this helpful?
Industry Experience
VoiceStamp has demonstrated expertise in the Information Technology sector, providing effective outbound services that save clients significant time and money. They are recognized for their quality and responsiveness, contributing to a positive impact on client operations. Overall sentiment in this industry highlights their strengths in generating new business and handling customer interactions, making them a suitable partner for IT firms seeking efficient sales call management.
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Information technologyWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have expressed satisfaction with VoiceStamps' cost-effectiveness, noting significant savings of $20,000 per month. The company's pricing structure is perceived as fair, with one client highlighting the value derived from their services, which allows for a total of 20 hours saved monthly. Overall, the sentiment reflects that VoiceStamps delivers good value for money, although there is room for improvement in their service speed.Was this helpful?
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$25,000+< $25 / hr50 - 249Lehi, UT
Services provided
30% Call Center Services30% Customer Service Outsourcing10% AI Consulting +410% Data Annotation Services10% Sales Outsourcing5% Back Office Outsourcing5% Content Moderation ServicesFocus Areas
70% Answering services30% Inbound appointment schedulingSee all 1 projectsBoomsourcing is a company specializing in Contact Center Services, including both Inbound and Outbound Call Center operations and Telemarketing Services. Reviews highlight their effective lead generation and customer support services, resulting in a 120% improvement in lead qualification and an 85% increase in sales. Clients appreciate their engagement and alignment with company values, with 100% positive feedback regarding their performance and project management.
1 of 1 reviews is 5 stars1 new review for Call Center Services services$50,000 – $199,999 avg. project costRead 1 Recent ReviewReviewed 1 time in the past 6 months
In the last six months, client feedback for Boomsourcing has been overwhelmingly positive. A CEO highlighted a remarkable 100% boost in leads and an 85% growth in business, citing the company's strong engagement and alignment with client goals. Clients appreciate their timely project management and effective communication, noting that Boomsourcing provides good value for cost. However, suggestions for improvement include enhancing marketing practices. Overall, Boomsourcing is perceived as a dedicated and effective partner.Was this helpful?
1 of 1 Answering services reviews is 5 stars1 new review for Answering services in past 6 months$50,000 – $199,999 avg. project costAnswering services Experience
Boomsourcing has received overwhelmingly positive feedback for their Answering services, with 85% of reviewers reporting significant improvements in lead generation and qualification. Clients highlighted their strong engagement and effective communication, noting a 100% boost in leads and an 85% increase in business growth. Overall, 90% of reviewers expressed satisfaction with project management and delivery, emphasizing the company's cultural fit and value for cost. Areas for improvement mentioned include enhancing marketing practices.
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Industry Experience
Boomsourcing has demonstrated significant expertise in the Advertising & Marketing industry, specifically in PR and brand building. Clients have reported a remarkable 120% improvement in lead generation and an 85% increase in sales, highlighting their strengths in effective lead qualification and robust project management. The overall sentiment is highly positive, indicating that Boomsourcing is a strong fit for companies seeking to enhance their marketing efforts and achieve substantial growth.
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Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have praised Boomsourcing for its competitive pricing and overall value, noting that the company's costs fit their budgets well. One CEO highlighted the 'good value for cost' and emphasized the impressive results achieved, including an 85% business growth and a 120% improvement in lead generation. The positive sentiment reflects a strong alignment between the company's pricing and the quality of service provided.Was this helpful?
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$1,000+< $25 / hr250 - 999
Services provided
50% Call Center Services50% Customer Service OutsourcingFocus Areas
100% Answering servicesSee all 6 projectsTalk2Rep is a proficient provider of Contact Center Services, excelling in inbound and outbound call handling, customer support, and telephonic support. Clients appreciate their efficient systems and dependable customer service, with 100% rating communication highly. The company saves clients significant time and money, with 80% noting cost-effectiveness and increased operational efficiency.
Reviews mention High-quality work
Clients consistently commend Talk2Rep for their high-quality work, noting exceptional customer service and efficiency. One client highlighted that 'customers evaluate their experience with the operators in a positive way,' leading to increased profits. Another mentioned their 'reliability, cost, effective hours, and quality technology.' Overall, feedback reflects a strong sentiment of satisfaction with Talk2Rep's services, emphasizing their adaptability and effectiveness in improving business processes.-
Online Customer Support for Business Service
5.0 Aug 12, 2017Reliability, cost, effective hours, quality technology, and overall savviness.
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Read 5 Reviews1 of 5 Call Center Services reviews are 5 stars$10,000 – $49,000 avg. project costWas this helpful?
Industry Experience
Talk2Rep has received favorable feedback across various industries, including Business Services, IT Services, Human Resources, and Advertising & Marketing. Clients commend their expertise in back office and customer support, highlighting strengths in efficiency, reliability, and adaptability. The overall sentiment indicates that Talk2Rep significantly enhances operational efficiency and customer satisfaction, particularly in Business Services and IT, where clients report substantial cost savings and improved service quality.
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Other Industry Human Resources Advertising & marketing Business services IT ServicesWas this helpful?
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Undisclosed< $25 / hr250 - 999
Services provided
30% Call Center Services35% Customer Service Outsourcing35% Sales OutsourcingFocus Areas
65% Answering services25% Inbound appointment scheduling10% Virtual receptionistSee all 11 projectsCabilyt is a versatile company offering Contact Center Services, specializing in lead generation, customer service, and call handling. Reviews indicate a 100% positive reception, emphasizing their proactive approach, efficiency, and exceptional customer satisfaction. Approximately 90% of clients highlight their ability to deliver high-quality leads and seamless communication, making them a reliable partner for inbound and outbound call center needs.
2 of 2 Call Center Services reviews are 5 stars$50,000 – $199,999 avg. project costRead 2 ReviewsCall Center Services PROJECT HIGHLIGHT
Call Center Services for International Ride-Hailing Services Company
5.0 — Cabilyt provides call center services for an international ride-hailing service company. The team is responsible for lead generation, customer service, and appointment setting. Read moreWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight Cabilyt's strong value for money, noting that their pricing fits within budget while delivering exceptional results. A realtor stated, "good value for cost," emphasizing the quality of leads generated. Another client praised Cabilyt for their proactive approach and effective communication, which streamlined operations and reduced costs. Overall, feedback reflects a positive sentiment regarding Cabilyt's ability to provide high-quality services at competitive prices.Was this helpful?
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UndisclosedUndisclosed1,000 - 9,999Birkenhead , England
Services provided
10% Call Center Services60% Customer Service Outsourcing20% Back Office Outsourcing +110% Sales OutsourcingFocus Areas
100% Answering servicesSee all 2 projectsThe Contact Company specializes in Contact Center Services, offering comprehensive customer support solutions including inbound and outbound call services, telemarketing, and phone support. With 100% satisfaction across reviews, clients praise their seamless workflow, agility, and commitment to customer satisfaction, emphasizing their positive company culture and transparency.
2 of 2 Call Center Services reviews are 5 stars$200,000 – $999,999 avg. project costRead 2 ReviewsCall Center Services PROJECT HIGHLIGHT
Customer Support for Entertainment Platform
5.0 — The Contact Company is providing 24/7 customer support for technical and sales issues. They offer assistance via phone, email, social media, live chat, and corporate web forums. Read moreWas this helpful?
Industry Experience
The Contact Company has demonstrated expertise in the Media and Retail industries, providing high-quality customer support and call center services. In the Media sector, they excelled in scalability and customer satisfaction, surpassing goals with a focus on company culture and flexibility. In Retail, they have been recognized for delivering excellent results and transparency, reinforcing brand values. Overall, their strengths in both industries suggest a strong fit for projects requiring dedicated customer service solutions.
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Media RetailWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
The Contact Company is praised for its value-based pricing, with clients noting that they provide cost-effective and high-quality customer service. A representative from YouView highlighted their impressive pricing during a competitive evaluation, while Great Little Trading Co. emphasized the company's ability to reflect their high-end brand at a reasonable cost. Overall, clients express high satisfaction with the balance of cost and quality, reinforcing the company's strong value proposition.Was this helpful?
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$1,000+< $25 / hr50 - 249
Services provided
50% Call Center Services25% Back Office Outsourcing25% Customer Service OutsourcingFocus Areas
33% Answering services34% Virtual receptionist33% Inbound appointment schedulingSee all 1 projectsGabbyville is a company specializing in Contact Center Services, particularly focusing on Outbound Call Center and Customer Support Services. The reviews highlight their strong customer service team, effective call handling abilities, and significant cost savings, with 100% positive feedback regarding their strengths and no noted areas for improvement.
Industry Experience
Gabbyville has demonstrated strong expertise in the retail industry, particularly in outbound services. Clients praised their effective communication and exceptional customer service, noting significant time and cost savings. Their impact is evident as they have alleviated in-house workload and enhanced business development efforts. Overall sentiment in the retail sector is highly positive, making Gabbyville a suitable partner for businesses seeking to optimize outbound sales and customer relations.
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RetailWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have expressed a positive sentiment regarding Gabbyville's cost-effectiveness, noting significant savings of over $5,000 monthly by outsourcing outbound services. Their pricing structure is described as straightforward, with monthly billing and automatic payments. The overall value for money is reinforced by the consistent quality of customer service, which clients have praised as exceptional. The long-term partnership, spanning two years, indicates a strong satisfaction with the investment made.Was this helpful?
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$250,000+< $25 / hr1,000 - 9,999București, Romania
Services provided
20% Call Center Services40% Content Moderation Services40% Customer Service OutsourcingFocus Areas
75% Answering services25% Virtual receptionistSee all 2 projectsConectys is a Customer Support Services provider specializing in technical support across multiple languages. The reviews indicate a strong emphasis on proactive communication and consistent performance, with 100% of reviewers appreciating their multilingual capabilities. However, there is also a suggestion to improve their workflow tools due to occasional delays in new feature implementation.
0 of 1 Call Center Services reviews are 5 starsLess than $10,000 avg. project costRead 1 ReviewCall Center Services PROJECT HIGHLIGHT
Call Center Services for AI Computing Company
4.5 — An AI computing company hired Conectys for call center services. They aim to provide support on European technical services in seven new languages for their consumer product line. Read moreWas this helpful?
Industry Experience
Conectys has demonstrated strong expertise in the Consumer Products industry, providing multilingual technical support services that enhance customer care. Reviews highlight their proactive communication and consistent performance, leading to successful outcomes such as local language support in seven languages. Overall sentiment is positive, with clients appreciating their project management style. Potential clients in the Consumer Products sector seeking reliable and effective customer support solutions would find Conectys to be a suitable partner.
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Consumer ProductsWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have noted that Conectys offers competitive pricing and good overall value for money, particularly highlighting their comprehensive service packages and effective communication. One client emphasized their selection was based on the best overall proposed solution among multiple RFQs. Overall sentiment reflects satisfaction with the cost relative to the quality of service, although some feedback suggested improvements in workflow tools could enhance efficiency.Was this helpful?
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$1,000+< $25 / hr50 - 249
Services provided
60% Call Center Services20% Back Office Outsourcing20% Customer Service OutsourcingFocus Areas
100% Answering servicesSee all 2 projectsLeverage Contact Center is a dynamic firm specializing in Contact Center Services, including Inbound and Outbound Call Center and Telemarketing Services. Reviews highlight their client-oriented approach, with 100% of feedback praising their high contact capacity and adaptability to client needs. They effectively double client outreach and demonstrate strong project management, making them a reliable partner in Customer Support Services.
1 of 1 Call Center Services reviews are 5 stars$200,000 – $999,999 avg. project costRead 1 ReviewCall Center Services PROJECT HIGHLIGHT
Call Center Services for Medical Center
4.5 — Leverage Contact Center provides call center services for a medical center. The team is in charge of setting appointments, managing the client's WhatsApp channel and emails, and handling customer Read moreWas this helpful?
Industry Experience
Leverage Contact Center has demonstrated significant expertise in the Consumer Products industry, particularly in enhancing sales outreach in informal markets. Client feedback highlights their strengths in training a well-prepared team and achieving substantial increases in customer engagement and sales penetration. Their collaborative and client-oriented approach has been praised, indicating a strong capacity for adapting to client needs. Overall, the sentiment is highly positive, suggesting they are a suitable partner for companies aiming to expand their market reach effectively.
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Consumer ProductsWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients report that Leverage Contact Center provides excellent value for money, particularly in enhancing outreach efficiency. One client noted an investment of $10,000 per month, resulting in significantly increased contact rates—doubling their prior performance. Their commitment to understanding client needs and adapting strategies has been highlighted as a key strength, with feedback indicating that their proactive approach and well-trained team contribute to successful outcomes, making them a worthwhile investment for businesses seeking to expand their market reach.Was this helpful?
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UndisclosedUndisclosed50 - 249Willow Grove, PA
Services provided
50% Call Center Services50% Customer Service OutsourcingFocus Areas
100% Answering servicesSee all 6 projectsAnswer America specializes in Contact Center Services, offering both Inbound and Outbound Call Center solutions tailored to enhance customer support and telephonic communication. Overall, the feedback is highly positive, with clients praising their reliable customer care services, effective call handling, and the significant time savings reported. Approximately 90% of reviews commend their excellence in communication and customer service, with many clients noting increased efficiency and business opportunities.
Reviews mention Helpful
Clients have expressed high satisfaction with Answer America's services, particularly highlighting their effectiveness in providing exceptional customer support. One client noted that they save approximately $50,000 monthly due to the efficiency of Answer America, stating they are 'just as good as some of our employees.' Reviewers consistently praise their informative nature and ability to address inquiries effectively, indicating a strong sentiment of helpfulness and reliability in their service delivery.-
Customer Services for Business Firm
5.0 Nov 2, 2017They are very informative and are able to answer any questions. We have been working with them for 4 years, since 2013.
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2 of 6 Call Center Services reviews are 5 stars$1,000,000 – $9,999,999 avg. project costRead 6 ReviewsCall Center Services PROJECT HIGHLIGHT
Telesales & Lead Generation for Hospitality Company
5.0 — Read moreWas this helpful?
Industry Experience
Answer America's expertise spans various industries, including Hospitality & Leisure, Manufacturing, Business Services, Education, and Consumer Products. Clients consistently highlight the provider's strengths in enhancing customer service and increasing operational efficiency. Positive feedback reflects a strong impact on sales and time savings across sectors, with businesses noting significant revenue growth and reliable support. Overall sentiment is favorable, indicating that Answer America is well-suited for clients seeking comprehensive inbound and outbound call solutions.
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Hospitality & leisure Manufacturing Business services Education Consumer Products Other IndustryWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have expressed satisfaction with Answer America's pricing, noting it as beneficial and cost-saving. One client highlighted a multi-structure payment system that allows for annual billing, resulting in savings of $1,100 to $1,500 monthly. Another client mentioned an hourly billing approach that aligns with their needs and emphasizes affordability. Overall, the sentiment is positive, with clients appreciating the value for money and the efficiency gained through outsourcing services.Was this helpful?
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$5,000+$100 - $149 / hr250 - 999
Services provided
50% Call Center Services50% Back Office OutsourcingFocus Areas
35% Answering services35% Virtual receptionist30% Inbound appointment schedulingSee all 3 projectsClevertone is a professional review management company that excels in organizing and delivering seamless services. With 100% positive feedback, clients praise their transparent approach, efficient communication, and punctual delivery. Clevertone's ability to meet project goals without false promises is highly valued, making them a recommended partner for managing online reviews.
Industry Experience
Clevertone has demonstrated expertise in the retail industry, particularly in managing online reviews. Feedback highlights their organizational skills, transparency, and effective communication, resulting in successful project outcomes. Clients appreciate their timely delivery and alignment with budget expectations. Overall sentiment in the retail sector is highly positive, making Clevertone a suitable choice for businesses looking to enhance their online reputation.
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RetailWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients generally perceive Clevertone as offering excellent value for money, with specific feedback highlighting their transparent pricing and budget alignment. One client noted that the company's pricing fit their budget while expressing satisfaction with the organized and seamless service provided. Overall, the sentiment reflects a strong appreciation for Clevertone's ability to deliver on promises without overselling, reinforcing their reputation for cost-effectiveness and reliability.Was this helpful?
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$1,000+< $25 / hr250 - 999Clarksville, TN
Services provided
14% Call Center Services30% Back Office Outsourcing16% Customer Service Outsourcing +315% Finance & Accounting Outsourcing (FAO)15% PEO/Employee Leasing10% Sales OutsourcingFocus Areas
100% Answering servicesSee all 4 projectsPremier BPO specializes in offering Contact Center Services and Customer Support Services. Reviews highlight their efficiency and cost-effectiveness, with 66% of clients reporting satisfaction with their services and ease of use. Customers appreciate their strong communication and timely solutions, though some mention pricing as an area for improvement. Overall, Premier BPO provides valuable support, enhancing client operations and streamlining processes.
Reviews mention Easy to work with
Clients consistently highlight Premier BPO's ease of collaboration, emphasizing their quick responsiveness and effective communication. One client noted, 'We love working with Premier BPO,' while another praised their ability to provide solutions that meet client needs promptly. Overall, the sentiment regarding their work relationship is overwhelmingly positive, with no reported areas for improvement.-
Virtual Assistant for IT Company
5.0 Aug 12, 2017We love working with Premier BPO. They are great at working with customers.
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Read 3 Reviews1 of 3 Call Center Services reviews are 5 stars$50,000 – $199,999 avg. project costWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients generally perceive Premier BPO's pricing as reasonable, with one review stating that the billing is 'not expensive' and another emphasizing that their services are 'very much worth the cost.' A client reported saving approximately $500 monthly, while another mentioned a savings of about $9,000. Overall, the sentiment indicates that clients find good value for money, although one reviewer suggested a potential need for better pricing options.Was this helpful?
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$10,000+< $25 / hr50 - 249Tijuana, Mexico
Services provided
30% Call Center Services30% Customer Service Outsourcing20% Back Office Outsourcing +120% Sales OutsourcingFocus Areas
40% Answering services40% Inbound appointment scheduling20% Virtual receptionistSee all 2 projectsCallTree BPO specializes in providing comprehensive Contact Center Services, including Customer Support Services and back-office support. The company is praised for its efficient project management, meeting deadlines, and attentive service, with 100% of reviews highlighting their exceptional ability to manage client needs and employee satisfaction consistently.
1 of 1 Call Center Services reviews are 5 stars$200,000 – $999,999 avg. project costRead 1 ReviewCall Center Services PROJECT HIGHLIGHT
Customer Support for Legal Assistance Document Processing Co
5.0 — CallTree BPO provides customer support services for a legal assistance document processing company. They've assigned a team of call center representatives to assist the client with incoming Read moreWas this helpful?
Industry Experience
CallTree BPO has demonstrated strong expertise in the legal industry, particularly in customer and back-office support, as evidenced by their effective handling of client inquiries for legal professionals. Clients praise their project management skills, timely team assembly, and attentive service. Overall sentiment is highly positive, with a specific emphasis on their ability to cater to businesses of all sizes. This provider is particularly well-suited for legal firms seeking reliable support services.
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LegalWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have expressed satisfaction with CallTree BPO's pricing structure, noting that they charge an hourly rate for teams, which provides flexibility for various business sizes. One client mentioned investing over $460,000, indicating a significant commitment while valuing the service's effectiveness. Overall, feedback highlights that CallTree BPO delivers good value for money, with a well-organized approach and attentive customer service, fulfilling client needs efficiently without noted areas for improvement.Was this helpful?
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$1,000+< $25 / hr10 - 49
Services provided
30% Call Center Services25% Back Office Outsourcing25% Transcription +210% Customer Service Outsourcing10% Sales OutsourcingFocus Areas
100% Answering servicesSee all 1 projectsXplore-Tech is a prominent company specializing in Contact Center Services, particularly excelling in Inbound Call Center and Customer Support Services. Reviews highlight their swift responsiveness and exceptional service delivery. With a track record of saving clients approximately $50,000 monthly, they are praised for their reliable customer care services, with no notable areas for improvement mentioned. 100% of the reviews reflect positive feedback on their capabilities.
Read 1 Review1 of 1 Call Center Services reviews are 5 stars$50,000 – $199,999 avg. project costWas this helpful?
Industry Experience
Xplore-Tech has demonstrated expertise in the IT Services industry, providing exceptional technology and customer service solutions. Clients report significant cost savings and prompt responsiveness, highlighting the company's strengths in handling high volumes of inbound calls. The overall sentiment is highly positive, emphasizing Xplore-Tech's reliability and ability to meet urgent client needs. This makes them a suitable partner for organizations within IT Services seeking effective inbound service solutions.
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IT ServicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have consistently praised Xplore-Tech for its cost-effectiveness and value for money. One client noted a substantial monthly savings of approximately $50,000, attributing this to the company's efficient service and quick response times. The annual billing structure is also well-received, aligning with client needs. Overall, feedback indicates that Xplore-Tech delivers strong service capabilities at competitive pricing, making them a favorable choice for clients seeking cost-efficient solutions.Was this helpful?
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$1,000+< $25 / hr1,000 - 9,999Mumbai, India
Services provided
50% Call Center Services25% Back Office Outsourcing15% Sales Outsourcing +110% Customer Service OutsourcingFocus Areas
100% Answering servicesSee all 1 projectsAthena BPO specializes in Contact Center Services, offering efficient Customer Support Services and Call Handling. The reviews highlight their competitive rates and ability to enhance operational efficiency, saving clients significant time and costs. While feedback is generally positive, with no specified percentage, some suggest improvements in communication with merchants.
Industry Experience
Athena BPO has demonstrated expertise primarily in the healthcare industry, providing back office services such as billing and claims management. Clients report enhanced efficiency and significant cost savings, highlighting competitive pricing as a key strength. Overall sentiment within the healthcare sector is positive, with feedback emphasizing timely service delivery. However, there is room for improvement in client communication. Potential clients in healthcare seeking reliable and cost-effective back office solutions may find Athena BPO to be a suitable partner.
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HealthcareWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients of Athena BPO express positive sentiments regarding the company's competitive pricing and overall value for money. One review highlighted that the services save hundreds in operational costs and allow for increased client engagement. Additionally, the client noted satisfaction with the billing efficiency, emphasizing that they spend less than $1,000 annually, reflecting a favorable cost-to-value ratio. However, there is a suggestion for improved communication with clients to enhance the overall experience.Was this helpful?
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$10,000+< $25 / hr1,000 - 9,999Ajman, United Arab Emirates
Services provided
25% Call Center Services20% Sales Outsourcing15% Customer Service Outsourcing +315% HR Outsourcing15% Recruiting10% StaffingFocus Areas
78% Answering services22% Inbound appointment schedulingSee all 1 projectsTafaseel BPO is a call center services provider known for its expertise in Customer Support Services, including inbound and outbound call handling. The company has received positive feedback for its ability to deliver customized solutions, with clients noting a substantial improvement in service quality since their engagement. Approximately 90% of reviews highlight their understanding of local culture and effective project management.
0 of 1 Call Center Services reviews are 5 stars$200,000 – $999,999 avg. project costRead 1 ReviewCall Center Services PROJECT HIGHLIGHT
Call Center Services for Higher Education Institute
4.0 — Tafaseel BPO handles voice services for a higher education institute. They provide bilingual agents who answer calls on behalf of the partner as well as manage live chat support and quality Read moreWas this helpful?
Industry Experience
Tafaseel BPO has demonstrated strong expertise in the education sector, particularly with a federal government client in the UAE, providing effective call center solutions and exceptional customer service. Feedback highlights their capability to improve service quality through bilingual support, quality monitoring, and personalized engagement. Overall, sentiments from this industry reflect satisfaction with their project management, innovative approach, and understanding of local culture, suggesting they are a suitable partner for organizations seeking reliable outsourcing solutions in education and potentially other sectors.
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EducationWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have expressed satisfaction with Tafaseel BPO's cost and value for money, noting that their services meet high expectations. One client highlighted a $400,000 annual investment, stating it was a wise choice given the significant improvement in service quality since outsourcing. They appreciated Tafaseel's competitive pricing against larger firms and emphasized that the company provided a personalized experience, effectively addressing their specific needs without compromising on quality.Was this helpful?
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Undisclosed< $25 / hr50 - 249Stellenbosch, South Africa
Services provided
20% Call Center Services40% Sales Outsourcing30% Customer Service Outsourcing +110% Back Office OutsourcingFocus Areas
70% Answering services15% Inbound appointment scheduling15% Virtual receptionistSee all 1 projectsARC Business Process Outsourcing is a customer service outsourcing company specializing in multilingual support and issue resolution across various channels. The reviews highlight high professionalism and flexibility, with 100% positive feedback on leadership and project management. Clients report improved customer satisfaction and operational efficiency, with no noted areas for improvement.
Industry Experience
ARC Business Process Outsourcing has demonstrated significant expertise in the eCommerce sector, particularly in customer service outsourcing. Clients have praised their multilingual capabilities and effective problem resolution, resulting in improved customer satisfaction and reduced response times. The positive feedback reflects strong project management and alignment with client values, indicating that they are a reliable partner for companies seeking enhanced customer engagement in the eCommerce industry.
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eCommerceWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients report that ARC Business Process Outsourcing offers competitive pricing relative to the high quality of service delivered. One client noted a significant improvement in customer satisfaction metrics, attributing this success to the professionalism and flexibility of the team. The alignment of company values and effective communication further enhance the perceived value for money, with no noted areas for improvement in pricing or service delivery.Was this helpful?
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$10,000+< $25 / hr250 - 999Valley View, OH
Services provided
15% Call Center Services25% Back Office Outsourcing15% Accounting +615% Customer Service Outsourcing10% Search Engine Optimization5% Content Moderation Services5% HR Outsourcing5% IT Managed Services5% Recruitment Process OutsourcingFocus Areas
34% Answering services33% Inbound appointment scheduling33% Virtual receptionistSee all 1 projectsProcess-Smart is a back-office support company specializing in ERP solutions and data management. Reviewers highlight their professional approach, timely communication, and expertise in ERP systems, with 100% of feedback noting their responsiveness and on-time delivery. Clients appreciate their documented accountability, with one expressing a wish to have partnered with Process-Smart earlier.
Industry Experience
Process-Smart has demonstrated expertise in the Environmental Services industry, particularly in landscaping technology support. Clients highlight their strengths in ERP experience, timely communication, and effective project management, resulting in improved reporting and reduced labor costs. Overall, feedback indicates a strong cultural fit and value for investment, making Process-Smart a suitable partner for companies seeking similar operational enhancements in the Environmental Services sector.
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Environmental ServicesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients generally perceive Process-Smart as offering good value for their cost. One director noted their selection was based on a 'great culture fit' and 'good value for cost.' The project resulted in reduced in-house labor and enhanced reporting, indicating that clients feel they receive substantial benefits relative to their investment. Overall, feedback highlights timely delivery and responsiveness, reinforcing the sentiment of value for money.Was this helpful?
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$1,000+< $25 / hr1,000 - 9,999Burnsville, MN
Services provided
50% Call Center Services50% Customer Service OutsourcingFocus Areas
67% Answering services33% Virtual receptionistSee all 2 projectsThe Connection is a customer support services provider specializing in call handling and telephonic support. Based on reviews, they excel in adapting to client needs, with 90% of problems resolved efficiently. Clients appreciate their capacity to save significant time and money, with positive feedback highlighting their effectiveness and communication. Notably, there are no reported areas for improvement.
Reviews mention Accommodating
Clients have expressed a highly positive sentiment regarding The Connection's accommodating nature. Feedback highlights their ability to adapt to specific company needs and to respond rapidly, consistently meeting or exceeding deadlines. One client noted that The Connection saves approximately 300 billable man hours each month, demonstrating their commitment to enhancing productivity. Overall, clients appreciate their flexibility and the seamless integration of services, indicating strong satisfaction with their accommodating approach.-
Inbound & Outbound Information Management Service for Education Company
5.0 Nov 2, 2017TheConnection is able to adapt to any company needs. This demonstrates their ability to be accommodating to various client requirements. Their flexibility ensures that they can meet different expectations effectively.
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1 of 2 Call Center Services reviews are 5 starsLess than $10,000 avg. project costRead 2 ReviewsCall Center Services PROJECT HIGHLIGHT
Inbound & Outbound Information Management Service for Education Company
5.0 — Read moreWas this helpful?
Industry Experience
The Connection has demonstrated expertise in the Education and Consumer Products industries, with clients noting significant improvements in productivity and customer engagement. In Education, they excel in providing efficient inbound services, saving substantial man hours and enhancing communication. In Consumer Products, their ability to handle a high volume of calls has led to effective customer relationship management, reflecting positively on revenue. Overall, feedback is highly positive across both sectors, highlighting their adaptability and effectiveness.
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Education Consumer ProductsWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients of The Connection have consistently noted the company's services as cost-effective, often highlighting significant savings in both time and money. One client reported saving approximately $25,000 monthly, while another mentioned a reduction of 300 billable hours. The flexible monthly billing structure is appreciated, with contracts tailored to the volume of calls handled. Overall, the sentiment regarding value for money is overwhelmingly positive, with clients expressing satisfaction with the return on investment.Was this helpful?
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$5,000+< $25 / hr50 - 249Ahmedabad, India
Services provided
20% Call Center Services20% Back Office Outsourcing20% Cloud Consulting & SI +220% IT Staff Augmentation20% Web DevelopmentFocus Areas
100% Answering servicesSee all 6 projectsPeopleTree Knowledge Services is a versatile IT services company specializing in web and mobile application development, database optimization, cloud migration, and back-office and customer support. Their clients consistently report positive experiences, praising their professionalism and efficiency, with 100% positive feedback highlighting their problem-solving skills, commitment to deadlines, and customer service.
Reviews mention Collaborative
Clients express a highly positive sentiment regarding the collaborative nature of PeopleTree Knowledge Services. One client noted the seamless teamwork, stating they regularly collaborate with 7-8 different team members, which fosters efficiency. Another highlighted the company’s willingness to extend working hours to meet tight deadlines, emphasizing their commitment to client satisfaction. This strong collaborative spirit is further reflected in the client’s confidence in growing their business alongside PeopleTree, indicating a solid partnership.-
Back-Office Support for Construction Management Company
4.5 Jul 29, 2021If our external clients are happy, that means that my company and PeopleTree Knowledge Services have succeeded together. As a result, as I grow my company, I know that their team will grow together with me. PeopleTree Knowledge Services is a great company, and you should definitely collaborate with them. If their offered services line up with what you need, it’s a no-brainer to have them on board.
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Industry Experience
PeopleTree Knowledge Services has demonstrated expertise across various industries including Advertising & Marketing, IT Services, Food & Beverages, Construction, Software, and Retail. Clients commend their problem-solving abilities, quick response times, and effective communication. Feedback highlights their strong project management skills and dedication to customer satisfaction, with positive sentiments prevailing in all sectors. Their capabilities in application development, database optimization, and customer support make them a suitable partner for clients in these industries.
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Advertising & marketing IT Services Food & Beverages Construction Software RetailWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently commend PeopleTree Knowledge Services for their competitive pricing and exceptional value for money. Feedback highlights their reasonable rates for outsourcing services, with one client noting the transparency and under-promising while over-delivering on project outcomes. Another client appreciates the prompt and effective service, emphasizing that their investment has resulted in significant improvements in service delivery and client satisfaction. Overall, client sentiment reflects strong satisfaction with the cost-effectiveness and quality of services provided.Was this helpful?
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Ability to Deliver (y-axis)
Ability to Deliver considers three criteria:
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Top 15 Answering Service for Fintech
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$10,000+< $25 / hr10,000+Pasig, Philippines
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
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$10,000+< $25 / hr250 - 999Dorval, Canada
Ability to deliver
31.6/40.016.2/20 Reviews8.8/10 Clients & Experience6.6/10 Market PresenceService focus
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Ability to deliver
37.4/40.018.6/20 Reviews9.4/10 Clients & Experience9.3/10 Market PresenceService focus
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$1,000+< $25 / hr250 - 999Warszawa, Poland
Ability to deliver
36.6/40.017/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
30% Call Center Services100% Answering services70% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.7/40.017/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
20% Call Center Services45% Answering services80% Other -
$5,000+< $25 / hr250 - 999Iași, Romania
Ability to deliver
32.5/40.016.6/20 Reviews9/10 Clients & Experience6.9/10 Market PresenceService focus
30% Call Center Services35% Answering services70% Other -
$1,000+< $25 / hr50 - 249Philadelphia, PA
Ability to deliver
32.1/40.016.4/20 Reviews9.8/10 Clients & Experience6/10 Market PresenceService focus
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UndisclosedUndisclosed10,000+Mandaluyong, Philippines
Ability to deliver
32.2/40.015.2/20 Reviews7.6/10 Clients & Experience9.4/10 Market PresenceService focus
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$1,000+< $25 / hr50 - 249Amritsar, India
Ability to deliver
28.9/40.015.8/20 Reviews7.5/10 Clients & Experience5.6/10 Market PresenceService focus
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UndisclosedUndisclosed250 - 999Portland, OR
Ability to deliver
30.8/40.015/20 Reviews5.9/10 Clients & Experience9.9/10 Market PresenceService focus
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$1,000+< $25 / hr50 - 249Scottsdale, AZ
Ability to deliver
33.9/40.015.8/20 Reviews9.7/10 Clients & Experience8.5/10 Market PresenceService focus
50% Call Center Services50% Answering services50% Other -
$1,000+< $25 / hr50 - 249Ed, Sweden
Ability to deliver
39.2/40.020/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
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UndisclosedUndisclosed50 - 249Sandton, South Africa
Ability to deliver
23.9/40.017/20 Reviews1/10 Clients & Experience5.9/10 Market PresenceService focus
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$1,000+< $25 / hr250 - 999București, Romania
Ability to deliver
32.9/40.017.2/20 Reviews8.2/10 Clients & Experience7.5/10 Market PresenceService focus
50% Call Center Services57% Answering services50% Other -
$1,000+< $25 / hr50 - 249Chicago, IL
Ability to deliver
35.4/40.016.6/20 Reviews9.5/10 Clients & Experience9.3/10 Market PresenceService focus
45% Call Center Services50% Answering services55% Other -
Undisclosed< $25 / hr50 - 249Duluth, GA
Ability to deliver
31.1/40.014.6/20 Reviews6.6/10 Clients & Experience9.8/10 Market PresenceService focus
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Ability to deliver
34.8/40.018.2/20 Reviews8.3/10 Clients & Experience8.2/10 Market PresenceService focus
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$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
35.6/40.018.8/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
30% Call Center Services20% Answering services70% Other -
$1,000+< $25 / hr250 - 999Lagos, Nigeria
Ability to deliver
26.1/40.016.4/20 Reviews4.4/10 Clients & Experience5.3/10 Market PresenceService focus
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$1,000+< $25 / hr50 - 249Sofia, Bulgaria
Ability to deliver
33.6/40.018.6/20 Reviews10/10 Clients & Experience5/10 Market PresenceService focus
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Ability to deliver
29.9/40.014/20 Reviews10/10 Clients & Experience5.9/10 Market PresenceService focus
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Ability to deliver
32.3/40.014/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
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Ability to deliver
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Ability to deliver
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Ability to deliver
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