Athena BPO

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

I handle some back office needs in-house and needed another company to do the billing. I don't usually require much change unless I don't like the program.

What types of work can your internal staff avoid by utilizing a back office service?

We can avoid claims or billing failures.

What challenge were you trying to address with the service provider?

The goal was to help the company be more efficient.

SOLUTION

What was the scope of the service provider's involvement?

They provide general billing of claims and directing payments.

Could you describe the service provider's pricing structure and how they billed you?

They bill us as agreed upon.

How did you come to work with this service provider?

It was through a personal referral.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication.

They are currently up to par.

How much time and money does this service provider save you each month?

They save me time and allow me to see more clients, saving me hundreds.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

The pro in using their services is faster billing, and the con is waiting in claims to post.

What are the service provider's strengths?

They have competitive rates.

What areas can the service provider improve?

They could have more communication with merchants.

How long has your company been working with this service provider?

We started working with them July 2017.

How much money do you spend annually with this service provider?

We’re spending less than $1,000 for their services.