VoiceStamps

OPPORTUNITY / CHALLENGE

Why does your firm need outbound services? Did you previously handle these needs in-house?

We need it because we like it.

What was the volume of outbound calls your company was handling per day?

70% of calls.

What challenge were you trying to address with the service provider?

Our primary goal was to save money.

SOLUTION

What was the scope of the service provider's involvement?

They provide us with good information.

Could you describe the service provider's pricing structure and how they billed you?

The contract and payment is handled through our bank.

How did you come to work with this service provider?

We found them through an internet search.

How would you assess the service provider's ability to conduct outbound sales calls, generate new business, and handle customer issues?

They answer quickly.

How much time, in hours, does this service provider save you each month?

20 total.

How much money does this service provider save you each month?

$20,000 each month.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

I'm not sure.

What are the service provider's strengths?

Their quality is their best strength.

How can the service provider improve?

They can improve on their speed.

How long has your company been working with this service provider?

Our work started in 2014.

How much money do you spend annually with this service provider?

$50,000 to $199,999.