Top BPO Companies in the World
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Chicago, ILServices provided
See all 28 projectsHugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.
$1,000+< $25 / hr1,000 - 9,999Angeles, PhilippinesServices provided
See all 7 projectsConnext is a versatile outsourcing agency providing call center, accounting, and business process management services. Reviews indicate a strong focus on client alignment, effective recruitment, and seamless integration into clients' workflows, with over 85% of feedback emphasizing their impressive hiring speed and communication. Clients appreciate their proactive approach and dedication to long-term partnerships, although some suggest enhanced employee training.
$5,000+< $25 / hr1,000 - 9,999Cebu City, PhilippinesServices provided
See all 9 projectsSelect VoiceCom is a customer service and sales outsourcing company praised for its ability to enhance client operations through effective team staffing and management. Across reviews, 100% highlight their exemplary project management and communication, often going above expectations. Approximately 85% of reviews mention their cultural alignment and responsiveness, while results include increased sales, customer satisfaction, and overall efficiency.
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UndisclosedUndisclosed50 - 249San Francisco, CA
Services provided
See all 1 projectsGong.io is a software company specializing in call recording and enablement for sales training and development. The reviews highlight Gong.io's user-friendly platform and effective workflow, with 100% of customers noting valuable insights into their sales processes and efficient support. The company's reputation and positive feedback are consistently emphasized in client testimonials.
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$250,000+$300+ / hr10,000+Paris, France
Services provided
Teleperformance is a large Paris, France-based Finance & Accounting Outsourcing (FAO) company. The team specializes in Finance & Accounting Outsourcing (FAO) and Back Office Outsourcing.
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Featured
What are Featured Providers?
$1,000+< $25 / hr50 - 249Sofia, BulgariaServices provided
See all 9 projectsMarKam Solutions is a versatile outsourcing provider specializing in technical support, sales, operations, and customer service. Across multiple reviews, clients commend their professional management, alignment with company values, and ability to meet budget constraints. With over 90% positive feedback, MarKam Solutions is praised for their adaptability, responsiveness, and the strategic impact on metrics such as customer satisfaction and sales growth.
$100,000+Undisclosed10,000+Singapore, SingaporeServices provided
See all 12 projectsTDCX is a prominent business process outsourcing (BPO) company that specializes in providing global quality evaluations, customer support, and scalable operations solutions across various sectors such as hospitality, social media, fintech, and e-commerce. Clients frequently praise TDCX for their agility, reliability, and exceptional communication skills, with a focus on collaborative and innovative problem-solving approaches. Approximately 95% of feedback highlights their ability to consistently exceed expectations and deliver high-quality service, with numerous clients noting their impressive capacity for scaling operations without compromising quality. Some areas for improvement mentioned include exploring more competitive costing and flexible remote work options. Overall, TDCX maintains a strong reputation as a reliable and effective partner in enhancing customer experience and operational efficiency.
UndisclosedUndisclosed250 - 999Torreón, MexicoServices provided
See all 24 projectsRemote Team Solutions is a staffing company specializing in recruiting and managing remote teams across various industries. The reviews highlight their strength in sourcing talent that aligns with company cultures, with approximately 100% of reviewers commending their dedication and professionalism. Clients consistently appreciate their responsive communication and timely project management, though a few noted the hiring process could sometimes be rushed.
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$5,000+$50 - $99 / hr10 - 49Moorabbin, Australia
Services provided
CallForce is a phone answering service. The team offers Call Center Services and Sales Outsourcing and is located in Moorabbin, Australia and Bentleigh East, Australia.
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$5,000+$100 - $149 / hr10 - 49San Diego, CA
Services provided
Telephone answering service Manifest Direct Marketing, LLC is in San Diego, California. They specialize in Call Center Services and Sales Outsourcing and were established in 2018.
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$1,000+< $25 / hr10 - 49Gjilan, Kosovo
Services provided
SD IT Services, a Customer Service Outsourcing company, is located in Gjilan, Kosovo and Pristina, Kosovo. Founded in 2022, the team focuses on Customer Service Outsourcing and Call Center Services.
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$1,000+< $25 / hr10 - 49Olathe, KS
Services provided
ECS Virtual Support is a call center. The firm is located in Olathe, Kansas. Their services include Call Center Services and Back Office Outsourcing.
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$1,000+$25 - $49 / hr10 - 49Dhaka, Bangladesh
Services provided
TechSoldier BPO, an answering service company, is headquartered in Dhaka, Bangladesh. The team focuses on Call Center Services and Customer Service Outsourcing.
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Featured
What are Featured Providers?
$1,000+< $25 / hr50 - 249Portland, ORServices provided
See all 18 projectsTECHSPEED INC is a data management and business process outsourcing company, excelling in services like data entry, data cleaning, and customer support. Their reviews reveal an impressive track record of responsive project management and adaptability, with 100% of reviewers expressing satisfaction and no identified areas for improvement. Notably, clients highlight their efficiency, proactive communication, and ability to handle complex data projects with precision.
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$1,000+$25 - $49 / hr10 - 49
Services provided
True Call Group, a call center, is based in Yerevan, Armenia. Their services include Call Center Services and Customer Service Outsourcing.
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$1,000+Undisclosed10 - 49
Services provided
Inversiones Cmm is a call center. Launched in 2023, the team focuses on Call Center Services and Back Office Outsourcing. The firm is in Managua, Nicaragua.
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$1,000+< $25 / hr10 - 49Ipil, Philippines
Services provided
IFOVS Business Support Services, a small Back Office Outsourcing company, is in Ipil, Philippines. The team provides Back Office Outsourcing and Call Center Services.
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$1,000+< $25 / hr50 - 249Kolkata, India
Services provided
Skylink Dealtrade is a call center service. They are headquartered in Kolkata, India and have midsize team. Their team provides Call Center Services and Back Office Outsourcing.
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$1,000+$25 - $49 / hr50 - 249Miskolc, Hungary
Services provided
Homecall Plus PLC is a Miskolc, Hungary-based Business Consulting company. The team offers Business Consulting and Call Center Services.
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Undisclosed< $25 / hr50 - 249Toronto, Canada
Services provided
HireAway is a call center company founded in 2019. Their services include Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249
Services provided
Your Team in Tunisia is an answering service. Their team is located in Hammamet, Tunisia. The company offers Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249Elgin, IL
Services provided
MAI Voice is an Elgin, Illinois-based call center service. Founded in 1985, the team provides Call Center Services and Customer Service Outsourcing.
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$250,000+< $25 / hr50 - 249Bengaluru, India
Services provided
Chandu soft techanologies pvt limited is an answering service. They were founded in 2011, and their services include Call Center Services and Customer Service Outsourcing.
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$10,000+< $25 / hr50 - 249
Services provided
See all 1 projectsIn one short year, MeetyourVA has become the #1 outsourced Virtual Assistance (VA) services value add for business coaches. Over the last 12 months, more than 150+ thrilled clients credit owner
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$1,000+Undisclosed10 - 49
Services provided
See all 1 projectsLeadingly offers email marketing services with a focus on helping companies find new prospects and improve sales outcomes. The overall feedback highlights their excellent communication and effective service, though there is a noted limitation regarding their AI's language support.
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UndisclosedUndisclosed50 - 249
Services provided
Altia Smart City is a Commercial Development company. The team is in San Pedro Sula , Honduras, and their services include Commercial Development and Call Center Services.
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$1,000+$100 - $149 / hr50 - 249Carrollton, TX
Services provided
Based in Carrollton, Texas, Dotcomsourcing is a Staffing company. The team provides Staffing and Back Office Outsourcing.
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UndisclosedUndisclosed10 - 49Bengaluru, India
Services provided
Sales Outsourcing company Thyleads is headquartered in Bengaluru, India. Their services include Sales Outsourcing.
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Undisclosed< $25 / hr50 - 249New York, NY
Services provided
See all 1 projectsHabiliss was founded in the year 2009 as a virtual assistant service provider and has served over 6000 clients till date. Our array of services include personal as well as
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UndisclosedUndisclosed50 - 249Brooklyn, NY
Services provided
WCH Service Bureau Inc. Is a midsize Brooklyn, New York-based Back Office Outsourcing company. The team offers Back Office Outsourcing and Call Center Services.
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UndisclosedUndisclosed50 - 249Jaipur, India
Services provided
KDK Software is a midsize Document Digitization & Management company. They offer Document Digitization & Management and Tax Law and were launched in 2006.
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$5,000+$25 - $49 / hr250 - 999Los Angeles, CA
Services provided
Anshi Mobile Notary and LIvescan is a Business Consulting company located in Los Angeles, California. They provide Business Consulting and Call Center Services.
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$1,000+< $25 / hr2 - 9Kolkata, India
Services provided
See all 3 projectsTeckValley is a digital marketing company specializing in services like SEO, PPC, and overall online brand enhancement. Customer feedback indicates a mixed experience; 50% of reviews highlight issues in project management and communication, while others appreciate their quality work and cost-effectiveness. Improvement areas include better communication and understanding client needs.
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UndisclosedUndisclosed2 - 9Glen Burnie, MD
Services provided
Telerep is a Glen Burnie, Maryland-based answering service company. They provide Call Center Services and Customer Service Outsourcing and were established in 1976.
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$1,000+Undisclosed10 - 49
Services provided
Back Office Outsourcing company TwoStaff is based in London, England and Ahmedabad, India. They focus on Back Office Outsourcing and Call Center Services and were founded in 2022.
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UndisclosedUndisclosed50 - 249Sorsogon City, Philippines
Services provided
See all 1 projectsGLP THEOREM VENTURES CORPORATION specializes in creating decentralized identifiers and smart contracts for automating payment systems. Reviews highlight their effective project management, expertise in blockchain technologies, and ability to deliver secure, automated payment solutions. The company's core team is praised for their knowledge and ability to meet deadlines.
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Undisclosed$50 - $99 / hr10 - 49Alexandria, Egypt
Services provided
Peakpoint outsourcing is a small phone answering service established in 2023. Their team focuses on Call Center Services and Back Office Outsourcing.
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$1,000+$25 - $49 / hr50 - 249Austin, TX
Services provided
DJM Sales & Marketing is a Sales Outsourcing company. Founded in 1997, the team provides Sales Outsourcing and Back Office Outsourcing.
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$5,000+Undisclosed50 - 249Los Angeles, CA
Services provided
DRM, Document Scanning and Shredding Services is a midsize Back Office Outsourcing company. Founded in 2001, the team specializes in Back Office Outsourcing and Document Digitization & Management.
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$1,000+$25 - $49 / hr50 - 249Piscataway, NJ
Services provided
Back Office Outsourcing company Staffingly Inc is in Piscataway, New Jersey. Founded in 2021, the team specializes in Back Office Outsourcing and Call Center Services.
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$1,000+$50 - $99 / hr10 - 49London, England
Services provided
Emerald Chauffeurs is a Sales Outsourcing company. The London, England-based team offers Sales Outsourcing and Call Center Services.
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UndisclosedUndisclosed50 - 249Rabat, Morocco
Services provided
Marketing Call Center is a call center. They are based in Rabat, Morocco, and their services include Call Center Services and cloud consulting & SI.
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$5,000+$25 - $49 / hr10 - 49
Services provided
Mavalix Tech Systems LLP is a small Back Office Outsourcing company established in 2025. Their services include Back Office Outsourcing and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Shanklin, England
Services provided
E-PA is a Customer Service Outsourcing company. They were established in 2002, and their services include Customer Service Outsourcing and Call Center Services.
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$250,000+Undisclosed10,000+Singapore
Services provided
Founded in 2016, Everise is a branding firm. In Singapore and Austin, Texas, the team specializes in Branding and IT managed services.
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$1,000+< $25 / hr10 - 49Morrisville, NC
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See all 1 projectsRelayTask is a North Carolina-based LLC offering professional customer support services. Specializing in providing tailored solutions for businesses, RelayTask ensures efficient customer engagement,
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UndisclosedUndisclosed10 - 49Örebro, Sweden
Services provided
See all 1 projectsNordicom AB provides comprehensive IT consulting services, specializing in digitalization and administrative task management to enhance operational efficiency. Reviews highlight their methodical approach, personal service, and effective project management, resulting in significant time savings and improved customer satisfaction. Clients appreciate their thorough understanding of business needs and the fast, efficient execution of tasks.
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$1,000+< $25 / hr50 - 249
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See all 1 projectsWeb Of Picasso provides virtual assistant services, specializing in paid advertisements, particularly for Facebook. The reviews highlight their budget-friendly rates, exceptional support, and effective project management, resulting in increased website traffic, higher conversion rates, and enhanced brand visibility. Clients appreciate the knowledgeable staff and genuine care, although occasional communication issues were noted as minor.
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UndisclosedUndisclosed2 - 9San Diego, CA
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InteliKinect is a Back Office Outsourcing company. The team offers Back Office Outsourcing and Call Center Services, and the company is based in San Diego, California.
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Undisclosed$50 - $99 / hr2 - 9
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Answering service company and Back Office Outsourcing company Support786 is based in Manchester, England. Their services include Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed2 - 9
Services provided
Back Office Outsourcing and Customer Service Outsourcing company Thrive Medical Billing is based in Plano, Texas. Their services include Back Office Outsourcing and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9Zaandam, Netherlands
Services provided
Vera Virtueel is a call center. The team specializes in Call Center Services and Customer Service Outsourcing and is located in Zaandam, Netherlands.
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$1,000+$25 - $49 / hr50 - 249Greer, SC
Services provided
See all 1 projectsBPO American offers website promotion, BPO projects, and web development services, including design, contact forms, and payment processing. Reviews highlight the company's professionalism, effective communication, and significant positive impact on client traffic and sales. Clients appreciate their detailed briefings and responsiveness, though there is a noted suggestion for enhanced communication.
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$5,000+< $25 / hr50 - 249
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See all 1 projectsCalluX Integrated Solutions Limited offers customer, sales, and technical support services, specializing in handling customer issues, follow-up calls, and telemarketing. Reviews highlight their dedicated and hardworking team, excellent management, and effective communication, leading to improved metrics and increased client satisfaction. The company is praised for its responsiveness and ability to address issues promptly.
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UndisclosedUndisclosed2 - 9
Services provided
Answer Center, a telephone answering service, provide Call Center Services and Customer Service Outsourcing. They were founded in 1980.
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$250,000+< $25 / hr1,000 - 9,999Toronto, Canada
Services provided
See all 2 projectsWe pride in providing cutting-edge nearshore, offshore and onshore call center services to all small, medium and large scale entreprises looking to leverage top-notch human resource and artificial
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$5,000+$25 - $49 / hr50 - 249Gurugram, India
Services provided
Open Mind Services Limited is a Gurugram, India-based Customer Service Outsourcing company. They provide Customer Service Outsourcing and Back Office Outsourcing.
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At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.
Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.
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We evaluate service providers using a structured methodology that combines:
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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.
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Compare Top 15 Business Processing Outsourcing (BPO) Companies & Services
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$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39/40.019.2/20 Reviews10/10 Clients & Experience9.8/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
39/40.020/20 Reviews10/10 Clients & Experience9/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
37.6/40.018/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
55% Back Office Outsourcing45% Other -
$1,000+$25 - $49 / hr250 - 999Oakville, Canada
Ability to deliver
39.4/40.019.4/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
37.1/40.019.6/20 Reviews10/10 Clients & Experience7.5/10 Market PresenceService focus
100% Back Office Outsourcing -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
36.9/40.018.2/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
36.6/40.017/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.5/40.016.8/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
36.2/40.020/20 Reviews9/10 Clients & Experience7.2/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+Undisclosed1,000 - 9,999New York, NY
Ability to deliver
36.2/40.020/20 Reviews10/10 Clients & Experience6.2/10 Market PresenceService focus
100% Back Office Outsourcing -
UndisclosedUndisclosed250 - 999
Ability to deliver
36/40.019.4/20 Reviews8.3/10 Clients & Experience8.2/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
35.5/40.016.6/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
70% Back Office Outsourcing30% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.4/40.017/20 Reviews10/10 Clients & Experience8.4/10 Market PresenceService focus
50% Back Office Outsourcing50% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.4/40.015.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+< $25 / hr50 - 249Berkeley, CA
Ability to deliver
35.4/40.017.2/20 Reviews9.2/10 Clients & Experience9/10 Market PresenceService focus
100% Back Office Outsourcing -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
35.3/40.015.8/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.3/40.016.2/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr250 - 999Afton, WY
Ability to deliver
35.2/40.018.6/20 Reviews7.1/10 Clients & Experience9.5/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
35.1/40.017.4/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr50 - 249Chicago, IL
Ability to deliver
35/40.016.2/20 Reviews9.5/10 Clients & Experience9.3/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
36.9/40.017.8/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
34.4/40.020/20 Reviews4.6/10 Clients & Experience9.8/10 Market PresenceService focus
75% Back Office Outsourcing25% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
34.3/40.016.6/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$10,000+< $25 / hr10,000+Pasig, Philippines
Ability to deliver
34.2/40.014.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
100% Back Office Outsourcing -
$1,000+$50 - $99 / hr10 - 49Horsham , England
Ability to deliver
37.4/40.018.2/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
100% Back Office Outsourcing -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
34.1/40.015.8/20 Reviews10/10 Clients & Experience8.3/10 Market PresenceService focus
90% Back Office Outsourcing10% Other -
$5,000+$25 - $49 / hr50 - 249Austin, TX
Ability to deliver
34/40.017.2/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
100% Back Office Outsourcing -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
33.9/40.017.4/20 Reviews10/10 Clients & Experience6.5/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$5,000+$50 - $99 / hr250 - 999Calgary, Canada
Ability to deliver
33.8/40.016.4/20 Reviews9.8/10 Clients & Experience7.6/10 Market PresenceService focus
100% Back Office Outsourcing
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Business Process Outsourcing Company FAQs
Looking for a BPO company but not sure where to start? Explore the top questions businesses are asking when looking for a BPO partner.
Clutch selects top-performing companies twice a year based on a proprietary methodology that evaluates industry expertise and the ability to deliver. The highest-rated BPO companies for Fall 2025 include:
A BPO company handles specific business processes such as customer support, payroll, data entry, or IT help desk on behalf of another organization. Acting as an extension of your team, the provider supplies trained staff, technology, and workflows to deliver those services at scale. This lets your in-house employees focus on core competencies while the BPO partner manages repeatable, back-office or customer-facing tasks with agreed-upon service-level agreements (SLAs).
BPO agencies typically cover three broad categories:
- Back-office support: data processing, accounting, HR administration, procurement
- Front-office support: call center operations, technical support, live chat, appointment setting
- Specialized or industry-specific processes: medical billing, legal transcription, mortgage processing
Many firms also bundle technology solutions such as CRM integrations, AI chatbots, and robotic process automation (RPA) to streamline workflows and improve accuracy.
Pricing varies by location, complexity, and volume. On Clutch, most projects start around $1,000 per month for simple data entry but can exceed $50,000 per month for multi-channel customer support. Hourly rates typically range from $8–$25 in offshore markets and $25–$60 in onshore markets. Always request a detailed cost breakdown (labor, technology, management fees) and clarify whether pricing is per FTE (full-time equivalent) or per transaction.
- Define goals: Identify the processes you want to outsource and the KPIs that matter (e.g., first-call resolution, turnaround time).
- Check domain expertise: Look for providers with proven results in your industry or process area.
- Review client feedback: Verified Clutch reviews reveal performance, communication style, and reliability.
- Evaluate scalability: Ensure the partner can add or reduce headcount quickly as demand changes.
- Assess security & compliance: Confirm certifications (ISO, SOC 2, HIPAA) and data-protection measures . Shortlist three vendors and run a pilot project or proof of concept before signing a long-term agreement.
- Opaque pricing or hidden fees
- Overpromising guaranteed results without data
- High employee turnover or insufficient training programs
- Poor communication or delayed responses during the sales process
- Lack of documented security protocols or compliance certifications
If any of these issues surface early, reconsider the partnership.
- How do you measure and report on performance metrics?
- What is your average agent tenure and training process?
- Which industries or processes make up most of your portfolio?
- Can you share recent case studies or client references?
- How do you handle data security, compliance, and disaster recovery?
- What is the escalation process for quality issues or SLA breaches?
Clear, detailed answers indicate a mature, reliable partner.
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Onshore: Provider operates in the same country as the client—higher rates but easier collaboration and shared regulations.
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Nearshore: Services are delivered from a neighboring or nearby time zone—balanced costs and cultural alignment.
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Offshore: Operations are located in distant regions with lower labor costs—great for 24/7 coverage but may require more coordination.
They track cost savings, process accuracy, turnaround times, and customer satisfaction scores (CSAT or NPS). By comparing pre- and post-outsourcing metrics, clients can quantify improvements and calculate payback periods.