Everise is a CX transformation company enabling enterprise to experience resilient growth throughout the customer lifecycle.
We’ve built more than just a global experience company - we’ve built a global experience platform.
This cutting-edge technology, talent and entrepreneurial spirit help our partners evolve to the experience-age with our customer, product, home and digital experience solutions.
Our AI-powered, omnichannel EXAGE platform enables remote, outsourced CX from seven strategic markets that is high-performing, scalable, secure, agile, fluent and available to 6.3 billion customers.
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Among Everise's many marque partners is BlueJeans Networks, the world leader in video cloud conferencing. Amidst uncertainty and chaos, the strength of our partnership enabled us to transition the enterprise support team into a home-based environment over 2 days.
To get an account of this amazing story, our CMO, Chris Greenough, and VP of Marketing, Judd Bagley, have a conversation with Nir Galpaz, VP Technical Service & Support for BlueJeans, Gagan Mehta, EVP Asia Operations for Everise, and Rechelle Valenzuela, the Everise's Sr Operations Manager for BlueJeans.
These days, digital transformation is something everybody seems to talk about but relatively few actually take action on. This was an exciting opportunity to work with a client who was laser-focused on smoothly evolving their monolithic set of support technologies to the forefront of the global support ecosystem.
We learned that when the client is committed to leveraging smart technologies to improve the customer experience, results akin to those documented here are inevitable.
Find more great case studies at https://info.weareeverise.com/resources/case-studies