Contact SD IT Services
Get a custom proposalWe Take Care of IT
SD IT Services is a reliable outsourcing partner delivering specialized technical support, customer care, and back-office services for businesses across various industries. With deep expertise in fintech, SaaS, and retail systems, we empower companies to scale with confidence by providing round-the-clock support tailored to their needs.
Our dedicated team in Kosovo ensures seamless service delivery with a strong focus on quality, consistency, and operational efficiency. Whether you’re looking to improve your technical support, reduce costs, or build a dependable support infrastructure, SD IT Services offers end-to-end solutions designed to exceed expectations and drive long-term success.
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Min project size
$1,000+
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Hourly rate
< $25 / hr
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Employees
10 - 49
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Locations
Gjilan, Kosovo
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Year founded
Founded 2022
1 Locations
- Gjilan , Kosovo
Service Lines
Select Focus Area
- Back Office Outsourcing
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- Inbound Services
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- Customer Service Outsourcing
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- IT Managed Services Focus
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- Help desk
- 20%
- Hardware
- 15%
- Managed Software Application & Solutions
- 15%
- IT Budgeting
- 10%
- Other IT managed services
- 5%
- Outbound Services
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- Sales Outsourcing
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Industries
- Information technology
- 100%
Clients
- Small Business (<$10M)
- 80%
- Enterprise (>$1B)
- 10%
- Midmarket ($10M - $1B)
- 10%
Pricing Snapshot
Min. project size
$1,000+
Avg. hourly rate
< $25
/hr
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Packages we offer:
Technical Support Package
- L1 & L2 Technical Support for IT, and SaaS platforms - Remote Troubleshooting & Device Setup Assistance - VoIP & Networking Support - API & Software Integration Support - Dedicated Knowledge Base & Documentation Updates Ideal for: SaaS companies, MSPs, and startups needing round-the-clock technical helpdesk.
Small
Chats Emails Calls Small amount of tasks Per Agent
$1,500
/month
- Number of revisions: 200
Medium
Chats Emails Calls Medium amount of tasks
$2,000
/month
- Number of revisions: 500
Large
Chats Emails Calls Larger amount of tasks
$2,500
/month
- Number of revisions: 1000
| Features |
Small $1,500 /mo |
Medium $2,000 /mo |
Large $2,500 /mo |
|---|---|---|---|
|
Number of revisions |
200 |
500 |
1000 |
|
Small $1,500 /mo |
|
|---|---|
|
Number of revisions |
200 |
|
Medium $2,000 /mo |
|
|---|---|
|
Number of revisions |
500 |
|
Large $2,500 /mo |
|
|---|---|
|
Number of revisions |
1000 |
Locations (1)
Contact SD IT Services
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SD IT Services