What services do inbound call center providers offer?

Some of the typical offerings that inbound call center providers offer include: Customer service & troubleshooting Order entry and payment processing Technical support (Tier 1 & Tier 2) Product recalls and warranty management Appointment scheduling and reservations Help-desk ticketing and escalation Multilingual and after-hours support Cross-sell and up-sell programs Some agencies also provide analytics dashboards, workforce management, and quality-assurance monitoring to ensure continuous improvement.

How much does it cost to hire an inbound call center firm?

Pricing models vary, but here some examples: Per-minute: $0.70–$1.25 per minute of agent talk time Per-hour (dedicated agent): $18–$35 per agent hour in North America; $8–$20 offshore Monthly seat fees: $1,500–$5,000+ for a full-time dedicated representative Project complexity, language requirements, call volume, and service hours (24/7 vs. business hours) will influence the final budget. Always request a detailed breakdown of costs, including any setup or technology fees.

How do I choose the right inbound call center provider?

Start by outlining your call volume, peak hours, required languages, and technical integrations. Then evaluate potential partners on: Proven experience in your industry Average speed of answer (ASA) and first-call resolution (FCR) rates Quality-assurance processes and agent training programs Security certifications (PCI-DSS, ISO 27001, HIPAA, as applicable) Transparent pricing and contract flexibility Reading Clutch reviews lets you verify performance metrics and client satisfaction before signing.

What are red flags to watch for in an inbound call center company?

Here are some examples of red flags you should watch for, be cautious if a provider: Guarantees unrealistically high service levels without data Lacks recorded sample calls or QA documentation Is vague about data security or compliance standards Provides inconsistent or delayed reporting Charges hidden fees for basic services like script updates or report access Transparency and measurable KPIs should be non-negotiable.

What questions should I ask before hiring an inbound call center provider?

To help you with your hiring process, here are some of the questions you can ask: How do you recruit, train, and retain agents for my account? Which technologies and CRMs do you integrate with natively? What are your average ASA, FCR, and abandonment rates? Can you provide references or case studies in my industry? How is pricing structured, and what additional fees could arise? What data security and compliance certifications do you hold? How often will I receive performance reports, and in what format? Who will be my main point of contact, and how is issue escalation handled?

Home Inbound Voice Services

Top Inbound Call Center Services

Q: What does an inbound call center company do?

An inbound call center company manages incoming customer communications on behalf of your organization. Agents answer calls, emails, chats, and even social messages from prospects or current customers. Their goal is to resolve issues quickly, improve customer satisfaction (CSAT), and free your internal team to focus on core activities. Many firms integrate directly with your CRM or help-desk platform, so every interaction is tracked and reported in real time.

Q: What’s the difference between inbound and outbound call center services?

Inbound teams handle customer-initiated contacts such as support, inquiries, and orders, while outbound teams proactively reach out for sales, surveys, or payment reminders. Many modern BPO firms offer both services, but the skill sets, KPIs, and compliance requirements vary. Make sure the provider can demonstrate expertise in your specific use case.

Q: What industries benefit most from inbound call center support?

E-commerce, SaaS, healthcare, financial services, and utilities all rely heavily on inbound support to maintain customer trust. Highly regulated sectors should prioritize partners with documented compliance processes and industry certifications.

An inbound call center agency can be the difference between a frustrated caller and a lifelong customer. From 24/7 order processing to technical support, these specialists handle every interaction that comes to your business, protecting your brand and boosting retention. Clutch helps you connect with the most trusted inbound call center providers worldwide. Every listing is backed by in-depth client interviews, transparent ratings, and detailed service data, so you can hire with confidence. Use the filters on this page to sort by budget, location, industry focus, languages supported, and more.

Looking for regional partners? Explore inbound call center providers in the US, inbound call center firms in the UK, or inbound call center companies in Canada to start a localized search.

Need an outbound call center partner instead? Browse here: Top Outbound Call Centers

Ratings Updated: October 24, 2026

We verify reviews and evaluate companies so you can choose with confidence. We may earn a fee for some placements. Learn how Clutch ensures trust

Innovature BPO: AI-Driven Outsourcing Partner

4.8 5 reviews

$1,000+

< $25 / hr

50 - 249

Cebu City, Philippines

Services provided

20% Accounting

20% Finance & Accounting Outsourcing (FAO)

15% Customer Service Outsourcing +6 services

15% Data Annotation Services

10% BI & Big Data Consulting & SI

5% Demand Generation Marketing

5% Graphic Design

5% Social Media Marketing

5% Video Marketing

Innovature Consulting Company Limited offers services including customer service support, inbound and outbound calls, bookkeeping, tax preparation, financial planning, product photo retouching, and content editing. Reviews consistently highlight their cost-effectiveness, adaptability, high-quality communication, and timely project delivery, making them a reliable partner across various business needs.

See all 5 projects
Reviews mention Adaptable
Clients have consistently praised Innovature Consulting Company Limited for their adaptability in integrating with existing company processes and training. One client highlighted that the staff and virtual assistants are 'highly educated and very adaptable,' which has contributed to effective communication and timely project delivery. Overall, the sentiment reflects a strong appreciation for their flexibility and responsiveness to client needs.

Customer Service Outsourcing for Insurance Company

5.0 Sep 17, 2024

Their staff and VAs are highly educated and very adaptable to our company's process and training. Innovature also offers other services and suggestions to enhance your business operations.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

Innovature has received positive feedback across diverse industries including Insurance, Consumer Products, and Advertising & Marketing. Clients commend their effective customer service, adaptability, and communication skills. In the Insurance sector, they excelled in handling calls and claims processing, while in Consumer Products, they delivered high-quality product photography edits. In Advertising & Marketing, their document editing showcased accuracy and timely responses. Overall, their expertise and client-centric approach make them a strong candidate for businesses in these sectors.
Read All Reviews

Select Industry to see insights

Insurance Consumer Products Advertising & marketing

Was this helpful?

More responsive than most other service providers

Innovature BPO: AI-Driven Outsourcing Partner is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

Was this helpful?

View projects from:

United States (2) Malaysia (1)

Was this helpful?
View Profile
Callsite Solutions

5.0 1 review

$10,000+

< $25 / hr

10 - 49

San Salvador, El Salvador

Services provided

40% Call Center Services

35% Customer Service Outsourcing

15% Back Office Outsourcing +1 service

10% Sales Outsourcing

Callsite Solutions is a customer service company offering call center services, including outbound calls for sales, lead generation, and marketing solutions. They received positive feedback for significantly reducing call drop rates and maintaining high-quality assurance. However, there were delays in scaling up their agent team. Overall, they achieved an 80% satisfaction rate due to their exceptional connectivity and project management collaboration.

See all 1 projects

Industry Experience

Callsite Solutions has demonstrated expertise primarily in the healthcare industry, providing robust call center services that significantly improved call management for a hospital in El Salvador during the COVID-19 pandemic. Clients praised their ability to reduce call drop rates and offer tailored solutions, with a strong focus on connectivity and project management. However, some delays were noted in scaling agent numbers. Overall, healthcare clients express high satisfaction, indicating a solid fit for organizations seeking reliable communication solutions.
Read All Reviews

Select Industry to see insights

Healthcare

Was this helpful?

Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients generally perceive Callsite Solutions as offering good value for money, with one hospital manager noting a total investment of $70,000–$80,000 for effective call center services. The project's success was highlighted by a significant reduction in call drop rates and improved customer follow-up. However, some feedback indicated delays in scaling agent numbers, suggesting room for improvement in responsiveness. Overall, the sentiment reflects satisfaction with the cost relative to the quality of service provided.
Read All Reviews

Was this helpful?

View Profile
Arise

4.7 3 reviews

$250,000+

$25 - $49 / hr

250 - 999

Miramar, FL

Services provided

61% Customer Service Outsourcing

19% Call Center Services

10% Back Office Outsourcing +1 service

10% Corporate Training & Coaching

Arise is an outbound services company specializing in call management, appointment setting, and marketing. It is praised for its reliability and strong communication, with reviews consistently highlighting helpful service and customer care. Approximately 100% of the reviews express satisfaction with no significant areas for improvement, and clients report financial savings ranging from $100 to $5,000 monthly.

See all 3 projects
Reviews mention Reliable
Clients have consistently noted Arise's exceptional reliability in handling outbound services. One reviewer emphasized that their greatest strength lies in their reliability, stating, 'There are no cons, but they are very reliable.' Another client described them as 'awesome and helpful,' highlighting their effectiveness in managing call traffic and generating new business. Overall, the sentiment reflects a strong confidence in Arise's dependability and service quality.

Call Waiting Support for Telecommunications Service

4.5 Nov 2, 2017

There are no cons, but they are very reliable. Their reliability is their greatest strength.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

Arise demonstrates expertise across various industries, including Telecommunications, Manufacturing, and Advertising & Marketing. Clients praise their reliability, strong communication, and effectiveness in handling outbound sales and marketing services. In Telecommunications, they enhance call management, while in Manufacturing, they significantly improve operational efficiency. In Advertising & Marketing, their appointment-setting capabilities are noted for driving sales. Overall, feedback reflects a positive sentiment, indicating that Arise is a strong fit for organizations seeking reliable support in these sectors.
Read All Reviews

Select Industry to see insights

Telecommunications Manufacturing Advertising & marketing

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (1) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients have reported strong value for money with Arise, noting significant monthly savings ranging from $100 to $5,000. One client emphasized that their experience has been 'very good,' highlighting the company's reliability and helpfulness. Despite some uncertainty around specific pricing structures, the overall sentiment reflects satisfaction with the cost-effectiveness of the services provided, with one client mentioning a long-term partnership since 2006, indicating trust in the company’s value.
Read All Reviews

Was this helpful?

View projects from:

Atlanta, Georgia (1) Chicago, Illinois (1) Pendleton, Oregon (1)

Was this helpful?
View Profile

Share your project goals, and we’ll connect you with verified partners who fit your budget and timeline.

Get My Matches

databroker

5.0 1 review

$5,000+

< $25 / hr

250 - 999

VI, Poland

Services provided

49% Call Center Services

45% Customer Service Outsourcing

6% Back Office Outsourcing

databroker is a company specializing in arranging sales meetings and providing group insurance solutions. The overall feedback is overwhelmingly positive, with 100% of reviewers highlighting databroker's reliability, flexibility, and top-tier service delivery. Their competence and alignment with client values are frequently praised, establishing them as a preferred partner for successful campaign execution.

See all 1 projects

1 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
databroker has received positive feedback from clients in the past six months, highlighting their reliability, flexibility, and exceptional service delivery. One client noted their 'complete flexibility, timeliness, and operational effectiveness,' with a strong emphasis on successful campaign execution. The alignment of company values and high ratings were key factors in selecting databroker, reinforcing their reputation as a goal-driven partner. Overall, clients express strong satisfaction and recommend databroker as a trustworthy business partner.
Read 1 Recent Review

Was this helpful?

Industry Experience

Data Broker has demonstrated strong expertise in the insurance sector, receiving positive feedback for their reliable and goal-driven approach. Clients appreciate their flexibility, timely delivery, and effective communication, leading to measurable outcomes such as increased customer acquisition. Overall sentiment is highly favorable, indicating that companies within the insurance industry would find a valuable partner in Data Broker for project execution and strategic initiatives.
Read All Reviews

Select Industry to see insights

Insurance

Was this helpful?

Average Project Cost Breakdown

What Clients Have Said
Clients consistently express satisfaction with Data Broker's value for money, highlighting their reliability and flexibility. One client noted their 'exceptional competence' and 'top-tier delivery' of projects, emphasizing the strong alignment of company values. The overall sentiment reflects a perception of high quality in relation to costs, with recommendations for their reliable collaboration and successful campaign execution, underscoring the favorable return on investment.
Read All Reviews

Was this helpful?

View Profile
Marke.tel

5.0 23 reviews

$10,000+

< $25 / hr

250 - 999

Services provided

35% Back Office Outsourcing

35% Customer Service Outsourcing

30% Call Center Services

Marke.tel is a dedicated outsourcing service provider, specializing in back-office support and customer service operations, ideal for businesses seeking scalable solutions. The overall feedback highlights their impressive project management efficiency and rapid scalability, with 100% of reviewers appreciating their value for cost and alignment with company values. Reviewers also commend their team integration and communication, while suggesting improvements in proactive process optimizations and holiday notifications.

See all 23 projects
Reviews mention Exceptional performance
Marke.tel consistently demonstrates exceptional performance as highlighted by clients. One CEO noted a 45% reduction in payroll costs and impressive response times, with client communications improved to an average of 5 minutes and 40 seconds. Another Director emphasized their rapid integration and efficiency, achieving a 55% payroll saving and reducing call wait times from 8 minutes to 1 minute and 40 seconds. Clients praised the team's professionalism, responsiveness, and seamless assimilation into their operations.

BPO Services for IT Company

5.0 Jul 4, 2025

Their plan handling was orderly, receptive and extremely versatile. They were able to work very fast and still ensure that the quality of their services was maintained at the same level, right through the recruitment and training process to the operation of the company on a day to day basis. The fact that they brought professional delivery, fast service and assimilation with our internal team was notable.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

Marke.tel has demonstrated strong capabilities across various industries, including Supply Chain, Retail, Information Technology, Software, Financial Services, Education, Insurance, and Pharmaceuticals. Clients commend their efficient project management, rapid response times, and cost-effective solutions. In Supply Chain and Logistics, they excelled in reducing response times and increasing order accuracy. Their expertise in IT and Software was notable for enhancing back-office operations with seamless integration. Overall, client sentiment is highly positive, reflecting Marke.tel’s adaptability and alignment with industry needs.
Read All Reviews

Select Industry to see insights

Information technology Software Financial services Education Insurance Supply Chain, Logistics, and Transport Retail Pharmaceuticals

Was this helpful?

Average Project Cost Breakdown

$50,000 to $199,999 (3)

What Clients Have Said
Clients consistently highlight Marke.tel's competitive pricing, describing it as fitting their budgets and providing good value for money. For instance, several CEOs noted a 45-55% reduction in payroll costs compared to in-house teams, alongside seamless integration and efficient service delivery. Feedback emphasized that the company's flat-rate pricing model, starting at $11 per seat per hour with no hidden fees, contributed to a strong overall sentiment of satisfaction regarding cost-effectiveness.
Read All Reviews

Was this helpful?

View projects from:

Australia (4) Canada (2) France (1) Mexico (1) New Zealand (1) United States (1)

Was this helpful?
View Profile
Darwinian Ventures

5.0 2 reviews

$5,000+

$100 - $149 / hr

10 - 49

Services provided

30% CRM Consulting and SI

20% Business Consulting

18% Sales Outsourcing +3 services

12% Call Center Services

10% Conversion Optimization

10% Email Marketing

Darwinian Ventures is a dynamic revenue agency specializing in lead generation, sales infrastructure, and revenue operations for B2B companies. Reviews highlight their expertise, agility, and seamless project management, with 100% positive feedback praising their ability to exceed expectations and adapt to client needs. Clients appreciate their integrated approach and problem-solving mentality, emphasizing their commitment to understanding and aligning with strategic objectives.

See all 2 projects
Reviews mention Autonomous
The feedback from clients indicates a strong sentiment of autonomy associated with Darwinian Ventures. One CEO noted that the team executed their objectives with a 'high degree of autonomy' and integrated seamlessly into the client's workspace. The consistent team composition throughout the project further emphasized their reliability and self-sufficiency, allowing for minimal oversight. Overall, clients appreciated their 'get it done' mentality, highlighting the effectiveness of their independent execution.

Lead Generation for B2B SaaS Company

5.0 Dec 1, 2020

The workflow was extremely straightforward. The team knew what their objectives were and executed with a high degree of autonomy. They integrated themselves in our G Suite workspace and joined our Slack channel for communication.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

Darwinian Ventures has demonstrated expertise in the Information Technology and Real Estate industries, receiving positive feedback for their agile approach and integration capabilities. In IT, clients appreciated their ability to adapt to evolving needs and deliver effective marketing and sales development support. In Real Estate, their strength in lead generation and sales infrastructure implementation was noted, with significant success in exceeding sales goals. Overall, the sentiment across both industries indicates a strong fit for startups seeking dynamic and experienced partners.
Read All Reviews

Select Industry to see insights

Real estate Information technology

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Clients generally perceive Darwinian Ventures as offering strong value for money, particularly in their ability to adapt quickly and provide expert insights. One client reported an investment between $100,000 and $250,000, noting impressive performance and seamless communication. Another client appreciated their fixed retainer model, which exceeded sales booking expectations. Overall, feedback highlights a positive sentiment regarding their cost-effectiveness and the high quality of service provided, although some suggest improvements in process maturity.
Read All Reviews

Was this helpful?
View Profile
DigiReps.co

5.0 4 reviews

$5,000+

< $25 / hr

50 - 249

Services provided

50% Sales Outsourcing

40% Call Center Services

10% Business Consulting

DigiReps.co is a lead generation company renowned for its effective cold calling and business development services. The reviews commend their quick impact, responsiveness, and quality talent, with 100% of clients noting timely delivery and effective communication. Their services are described as a great value for cost, with no suggested areas for improvement.

See all 4 projects
Reviews mention Great team
Clients express a strong sentiment regarding the team at DigiReps.co, highlighting their effectiveness and responsiveness. One client noted their communication was 'great' and described the team as a 'true extension' of their own. Additionally, the flexibility and quality of talent were particularly impressive, indicating a well-aligned culture and capability to meet client needs. Overall, feedback reflects a high level of satisfaction with the team's performance and collaboration.

Sales Outsourcing for Biotechnology Company

5.0 Apr 30, 2025

Very effective and responsive and communication was great and a true extension of our team. We're impressed with their flexibility, responsiveness, and quality of talent.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

DigiReps.co has demonstrated proficiency across various industries, including Pest Control, Legal Cannabis, and Construction. Clients commend their effective cold calling, lead qualification, and client acquisition strategies, noting quick impact and excellent communication. The overall sentiment is positive, highlighting strengths in responsiveness and organizational skills, making DigiReps.co a strong candidate for businesses seeking to enhance their outreach and sales efforts in these sectors.
Read All Reviews

Select Industry to see insights

Other Industry Legal Cannabis Construction

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (2)

What Clients Have Said
Clients consistently commend DigiReps.co for their competitive pricing and strong value for money. Feedback highlights that their pricing aligns well with budgets, with one client noting, 'Good value for cost.' Another client emphasized that the company's rates fit their budget while delivering significant results. Overall, the sentiment reflects satisfaction with the cost-effectiveness of their services, making them a preferred choice for various projects.
Read All Reviews

Was this helpful?

View projects from:

Houston, Texas (1) Denver, Colorado (1) Honolulu, Hawaii (1)

Was this helpful?
View Profile
HelloSells

5.0 4 reviews

Undisclosed

< $25 / hr

50 - 249

Portland, OR

Services provided

40% Call Center Services

30% Customer Service Outsourcing

30% Sales Outsourcing

HelloSells is a virtual customer service provider specializing in call handling and integration services for various business needs. Across multiple reviews, clients have praised HelloSells for their professionalism, effective communication, and responsive customer service. Approximately 90% of feedback highlights their strong availability and ability to improve sales conversions and operational efficiency, while a small percentage notes minor limitations in their scripting capabilities.

See all 4 projects
Reviews mention Exceptional results
Clients have reported exceptional results with HelloSells, highlighting their professionalism and efficiency. One client noted that their agents answer calls promptly and have significantly improved the quote process. The collaboration in refining the call script led to enhanced outcomes, with personalized support from the account manager. The straightforward engagement process and free service integrations were particularly praised, contributing to a seamless experience for businesses seeking reliable customer service solutions.

Call Center Services for Moving Company

5.0 Jan 16, 2020

Their team was the primary reason we were able to get everything done. They sat down with me and went through the script line by line, and we were able to truncate and minimize a lot of the materials we had, which dramatically improved the results we were getting.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

HelloSells has received positive feedback across various industries, including financial services, moving services, medical diagnostics, and arts & entertainment. Clients highlight their expertise in enhancing communication, seamless integration with existing systems, and responsiveness. Reviews indicate strong performance in managing customer interactions, leading to increased sales conversions and operational efficiency. Overall, the sentiment is highly favorable, particularly for businesses needing reliable call handling and customer service support.
Read All Reviews

Select Industry to see insights

Financial services Other Industry Healthcare Arts, entertainment & music

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (4)

What Clients Have Said
Clients consistently highlight HelloSells' competitive pricing and exceptional value for money. One client noted spending under $1,000 with significant ROI, while another emphasized their reasonable $99 monthly fee for extensive service. A plumbing dispatcher praised their lower rates compared to competitors, expressing satisfaction with both the service and cost. Overall, feedback indicates that HelloSells delivers high-quality services at affordable prices, making them a valuable partner for businesses.
Read All Reviews

Was this helpful?

View projects from:

Charlotte, North Carolina (1) Athens, Ohio (1) Cincinnati, Ohio (1) Philadelphia, Pennsylvania (1)

Was this helpful?
View Profile
Josh No Code

5.0 2 reviews

$1,000+

$100 - $149 / hr

2 - 9

Sunny Isles Beach, FL

Services provided

10% Audio Production

10% CRM Consulting and SI

10% Call Center Services +11 services

10% Content Marketing

10% Custom Software Development

10% Robotics Process Automation

10% Social Media Marketing

10% Web Design

5% AI Development

5% Marketing Strategy

5% Mobile App Development

3% Graphic Design

1% API Development

1% Generative AI

Josh No Code is an automation and marketing solutions company that excels in setting up CRM integrations and automating business processes. Their reviews highlight exceptional organizational skills and responsiveness, with 100% positive feedback regarding their ability to swiftly address issues and enhance lead processing efficiency. Clients appreciate their vast resourcefulness in developing tailored solutions.

See all 2 projects

Industry Experience

Josh No Code has demonstrated expertise primarily in the construction industry, specifically aiding companies like Quality Roofing through automation setup and email marketing. Clients commend their organizational prowess, responsiveness, and ability to swiftly resolve issues, enhancing operational efficiency. Overall sentiment is highly positive, reflecting strong potential for success in projects requiring automation and digital marketing solutions, making them a suitable partner for businesses in similar sectors.
Read All Reviews

Select Industry to see insights

Construction

Was this helpful?

Average Project Cost Breakdown

What Clients Have Said
Clients commend Josh No Code for its competitive pricing and alignment with budgetary constraints, highlighting that the company offered valuable services without compromising quality. One client noted that the pricing fit their budget and appreciated the timely and organized project management. Overall sentiment reflects satisfaction with the value received, as evidenced by improved operational efficiency and responsiveness, making it a worthwhile investment for their automation needs.
Read All Reviews

Was this helpful?

View Profile
NICE Global

5.0 2 reviews

$1,000+

< $25 / hr

250 - 999

Montego Bay, Jamaica

Services provided

45% Call Center Services

30% Customer Service Outsourcing

15% Sales Outsourcing +1 service

10% Back Office Outsourcing

NICE Global is a business process outsourcing (BPO) company that specializes in call center services and customer support. Overall, they received positive feedback for their proactive communication, flexibility, and alignment with client values, with 100% of reviewers highlighting their cost-effectiveness and adaptability. Clients are impressed with their ability to enhance customer satisfaction metrics and increase customer lifetime value.

See all 2 projects
Reviews mention Flexible
NICE Global has received positive feedback for its flexibility in project management. Clients noted their willingness to make adjustments and take direction well, enhancing the overall project success. One client highlighted their proactive approach to communication and adaptability, stating that NICE Global was quick to incorporate changes, which led to improved standards and additional responsibilities being accepted as the project progressed. Overall, the sentiment surrounding their flexibility is highly favorable.

Call Center & BPO Services for Transportation Company

5.0 Apr 29, 2024

Very flexible, willing to make adjustments, takes direction well, take initiative. Throughout the project there were many lessons learned, we used them as a tool for future successes. Rather than being change averse, Nice was quick to incorporate the changes and as a result, we achieved a much higher standard for the work being performed and they have taken on additional responsibilities as the project has moved forward.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

NICE Global has received positive feedback across various industries, including transportation and consumer products & services. In transportation, they excelled in delivering exceptional customer service via efficient call center solutions, demonstrating flexibility and proactive communication. In the consumer products sector, they effectively managed customer billing inquiries, improving customer lifetime value and satisfaction metrics. Overall, NICE Global's strengths lie in their adaptability, commitment to quality, and ability to drive measurable outcomes, making them a strong fit for companies seeking customer service and support solutions.
Read All Reviews

Select Industry to see insights

Consumer products & services Transportation

Was this helpful?

Average Project Cost Breakdown

$10,000,000 + (1)

What Clients Have Said
Clients consistently highlight NICE Global's exceptional value for cost, with one stating, "Good value for cost," and another noting, "Pricing fit our budget." The company is praised for delivering high-quality services while maintaining affordability, contributing to improved customer satisfaction and loyalty. Overall, the sentiment surrounding NICE Global's cost-effectiveness is overwhelmingly positive, indicating that they provide a strong return on investment for their clients.
Read All Reviews

Was this helpful?
View Profile
Boomsourcing

5.0 1 review

$25,000+

< $25 / hr

50 - 249

Lehi, UT

Services provided

25% Call Center Services

25% Customer Service Outsourcing

20% Demand Generation Marketing +2 services

20% Sales Outsourcing

10% Back Office Outsourcing

Boomsourcing is a lead generation company that excels in improving client leads and sales. Reviews highlight a 120% improvement in lead generation and an 85% increase in sales, with 100% of reviewers noting effective communication and engagement. Positive feedback underscores their strong alignment with client values and goals.

See all 1 projects

Industry Experience

Boomsourcing has demonstrated significant expertise in the Advertising & Marketing industry, specifically in PR and brand building. Clients have reported a remarkable 120% improvement in lead generation and an 85% increase in sales, highlighting their strengths in effective lead qualification and robust project management. The overall sentiment is highly positive, indicating that Boomsourcing is a strong fit for companies seeking to enhance their marketing efforts and achieve substantial growth.
Read All Reviews

Was this helpful?

Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients have praised Boomsourcing for its competitive pricing and overall value, noting that the company's costs fit their budgets well. One CEO highlighted the 'good value for cost' and emphasized the impressive results achieved, including an 85% business growth and a 120% improvement in lead generation. The positive sentiment reflects a strong alignment between the company's pricing and the quality of service provided.
Read All Reviews

Was this helpful?

View Profile
Intugo

5.0 1 review

$5,000+

Undisclosed

1,000 - 9,999

Tucson, AZ

Services provided

20% Back Office Outsourcing

15% Customer Service Outsourcing

15% Recruitment Process Outsourcing +5 services

10% Call Center Services

10% Finance & Accounting Outsourcing (FAO)

10% HR Outsourcing

10% IT Managed Services

10% Sales Outsourcing

Intugo is a back-office solutions provider known for its effective management of call centers, insurance verification, and administrative tasks. The company receives overwhelmingly positive feedback, with clients noting a reduction in missed calls from 24% to under 5% and improved insurance process accuracy from 92% to 99%. Reviewers frequently mention their impressive project management and cultural integration, with 100% praising their punctual delivery.

See all 1 projects

1 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
Intugo has received positive feedback from clients in the last six months, notably improving operational efficiency for a medical practice. Clients reported a significant reduction in missed calls from 24% to nearly 1%, and insurance eligibility processing improved from 92% to 99%. The team is praised for their cultural integration and timely project delivery, with one client highlighting the ease of employee management. Overall, clients express high satisfaction with Intugo's services and see no areas for improvement.
Read 1 Recent Review

Was this helpful?

Industry Experience

Intugo has demonstrated notable expertise in the medical industry, particularly in enhancing operations for healthcare providers. Clients have praised their effective management of back-office tasks, resulting in significant improvements in call handling and insurance processes. The overall sentiment is highly positive, highlighting Intugo's strengths in operational efficiency and cultural integration within medical practices. This makes them a strong candidate for potential clients in the healthcare sector seeking operational support.
Read All Reviews

Was this helpful?

Average Project Cost Breakdown

What Clients Have Said
Clients commend Intugo for delivering strong value for their cost, often highlighting a good cultural fit and alignment of values. One client noted that Intugo provided excellent service for back-office tasks, contributing to a significant reduction in missed calls and improved insurance processes. Overall sentiment reflects satisfaction with the cost-effectiveness and quality of service, with no reported areas for improvement.
Read All Reviews

Was this helpful?

View Profile
Reps Direct

5.0 2 reviews

$1,000+

< $25 / hr

2 - 9

Services provided

50% Customer Service Outsourcing

20% Back Office Outsourcing

15% Call Center Services +1 service

15% Sales Outsourcing

Reps Direct is a customer service outsourcing company that provides tailored support solutions, including customer service and data entry. The reviews highlight the company's ability to reduce client workload and enhance customer experience, with clients praising their reliability and ease of setup. Approximately 100% of the feedback is positive, emphasizing seamless integration and effective communication.

See all 2 projects
Reviews mention Easy to work with
Clients consistently report a positive sentiment regarding the ease of collaboration with Reps Direct. One client highlighted the comfort of having a dedicated representative, stating it alleviated stress and streamlined communication. Another noted the straightforward setup process and the reliability of the team, emphasizing that tasks were completed efficiently without requiring constant oversight. Overall, clients appreciate the company's courteous service and effective workflow, contributing to a seamless outsourcing experience.

Outsourced Customer Support for Online Dating Website

5.0 Jul 1, 2020

Everything was easy to setup. As I mentioned I just had to provide credentials for them to login. I did a day of training and turned it all over. There were a few questions in the beginning but since then it has been very easy.
Read Full Review

Customer Service & Data Entry Outsourcing for T-Shirt Seller

5.0 Jul 1, 2020

We do most everything via email. They offered other forms of communication but I don't really need it. It was very easy to get started and they follow directions well.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

Reps Direct has demonstrated strong capabilities in the online dating and consumer products industries, receiving positive feedback for their customer service and data entry support. Clients appreciate their tailored approach, ease of collaboration, and effective communication, noting significant reductions in workload and stress. Overall sentiment across industries is favorable, highlighting the provider's expertise in delivering reliable and efficient solutions, making them a suitable choice for businesses seeking assistance in customer support and operational tasks.
Read All Reviews

Select Industry to see insights

Consumer Products

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (2)

What Clients Have Said
Clients generally express satisfaction with the cost and value provided by Reps Direct. One client appreciated the flat monthly fee structure, noting that while 24/7 coverage would be expensive, the service's overall affordability and ease of setup were significant advantages. Another client highlighted the reliability and efficiency of their team, which allowed them to focus on core business activities. Overall, the sentiment indicates that clients feel they receive good value for their investment.
Read All Reviews

Was this helpful?
View Profile
ChatPandas

5.0 2 reviews

$1,000+

< $25 / hr

250 - 999

Dubai, United Arab Emirates

Services provided

40% Customer Service Outsourcing

20% Back Office Outsourcing

20% Call Center Services +1 service

20% Sales Outsourcing

ChatPandas is a customer support service provider offering comprehensive phone, chat, and email support solutions. Reviews highlight their effective management, increased customer satisfaction, and successful expansion of business hours to 24/7 coverage. Clients commend their high training standards and leadership integrity, with 100% positive feedback and no significant areas for improvement noted.

See all 2 projects

2 of 2 reviews are 5 stars

Unknown avg. project cost

Reviewed 2 times in the past 6 months
In the last six months, client feedback on ChatPandas has been overwhelmingly positive, highlighting their effective customer support and operational excellence. Clients praised the team's ability to meet goals, improve customer experience, and their commitment to agent training and morale. Notably, one client reported an expansion of service hours and a significant increase in bookings due to ChatPandas' support. Areas for improvement mentioned include simplifying processes to enhance efficiency, but overall, clients view ChatPandas as an invaluable partner.
Read 2 Recent Reviews

Was this helpful?

Industry Experience

ChatPandas has demonstrated expertise in the Recreation and Consumer Products & Services industries. In Recreation, they excelled in customer support management, significantly increasing business hours and generating $15 million in bookings. In Consumer Products, they improved customer experience through efficient call and chat handling, leading to better approval scores. Overall, clients praised their high agent morale, effective training, and proactive approach to project management, making them a strong partner in both sectors.
Read All Reviews

Select Industry to see insights

Consumer products & services

Was this helpful?

Average Project Cost Breakdown

What Clients Have Said
Clients consistently highlight ChatPandas' competitive pricing and strong value for money, noting that their costs fit within budget constraints while delivering high-quality service. One client emphasized their selection of ChatPandas due to 'good value for cost,' while another pointed out their pricing fit and alignment with company values. Overall, the sentiment reflects satisfaction with the balance of cost and service quality, reinforcing ChatPandas as a valuable partner.
Read All Reviews

Was this helpful?

View Profile
STAFFVIRTUAL

5.0 3 reviews

$1,000+

< $25 / hr

250 - 999

Mandaluyong City, Philippines

Services provided

26% Back Office Outsourcing

24% Call Center Services

20% Accounting +3 services

10% Customer Service Outsourcing

10% HR Consulting

10% Recruiting

STAFFVIRTUAL is a customer support outsourcing company that provides 24/7 service tailored to enhance customer satisfaction and operational efficiency. Analyzing reviews, 100% of clients reported a 25% increase in customer satisfaction, commending their project management and adaptability, though suggesting more proactive process improvements could be beneficial.

See all 3 projects
Reviews mention Accommodating
Clients commend STAFFVIRTUAL for their accommodating nature, particularly highlighting their responsiveness to dynamic needs and commitment to 24/7 support. One review noted, 'Their responsiveness to our dynamic needs was commendable,' emphasizing their adaptability. Overall, the sentiment reflects a strong appreciation for STAFFVIRTUAL's ability to meet client requirements effectively, contributing to a seamless customer experience.

Call Center Services for Fitness Apparel Brand

5.0 Oct 7, 2023

Their project management was superb. Meeting deadlines seemed effortless, and their responsiveness to our dynamic needs was commendable. What impressed us most was their dedication to providing round-the-clock support and their adaptability to our changing requirements.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

STAFFVIRTUAL has demonstrated significant expertise in the Beauty & Cosmetics and Other industries, providing 24/7 customer support that enhances user experience. Clients like Gymshark and Milk Makeup reported a 25% increase in customer satisfaction and a 15% boost in operational efficiency and sales, respectively. The provider's strengths include excellent project management, adaptability, and cost efficiency. Overall, the positive feedback suggests they are well-suited for companies seeking reliable customer support in these sectors.
Read All Reviews

Select Industry to see insights

Beauty & Cosmetics Wellness & Fitness

Was this helpful?

Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients have praised STAFFVIRTUAL for their competitive pricing, which aligns well with their budgets. For instance, both Gymshark and Milk Makeup selected STAFFVIRTUAL primarily due to cost-effectiveness. Reviews highlight that the value delivered, including increased customer satisfaction and sales, justifies the investment. Overall sentiment indicates that clients perceive STAFFVIRTUAL as providing excellent value for money, though some suggest that more proactive process improvement suggestions could enhance the partnership further.
Read All Reviews

Was this helpful?

View projects from:

United States (1) England (1)

Was this helpful?
View Profile
Face for Business

4.8 3 reviews

Undisclosed

Undisclosed

10 - 49

Burscough, England

Services provided

50% Call Center Services

50% Customer Service Outsourcing

Face for Business provides outsourced phone reception and customer support services, offering personalized call handling and appointment setting. Client feedback highlights their professionalism and ability to integrate seamlessly with businesses, with 100% positive reviews emphasizing their exceptional service quality and ease of communication. The firm is praised for fostering strong client relationships and contributing to improved client satisfaction scores.

See all 3 projects
Reviews mention Personable
Clients express a highly positive sentiment regarding Face for Business's personable service. One client noted that the virtual receptionists build strong relationships with callers, creating a seamless integration with their team. They emphasized that the continuity provided by a single receptionist fosters rapport, making interactions feel personalized. The ability to maintain communication and adapt to the client's needs further enhances the experience, with clients feeling that Face for Business is an integral part of their operations.

Virtual Receptionist Services for Accounting Firm

5.0 Feb 28, 2022

Face for Business’s services are more convenient in the time of the pandemic and more cost-effective than hiring an actual office receptionist. It has been fantastic, and their messaging service has been really good. The onboarding process is seamless as well; none of our clients have noticed that we’ve switched to using a virtual receptionist, and they’ve even developed great relationships and rapport with the PAs.
Read Full Review

Virtual Receptionist Services for Accounting Firm

5.0 Feb 28, 2022

The most impressive thing about their services is how they’ve helped us build a good relationship with people. Every transaction is personalized, and our callers are under the impression that Face for Business is a part of our staff. In fact, they are like a part of our staff; they know how we work and we know how they work. Our relationship is stress-free.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

Face for Business has received positive feedback primarily in the Financial Services and Manufacturing industries. Clients from financial services praised their call answering and customer support, highlighting their ability to build personal relationships with clients and enhance client conversion rates. In the manufacturing sector, particularly in vaping and CBD products, they were commended for their understanding of client needs and seamless integration into company operations. Overall, sentiment across these industries is highly favorable, showcasing Face for Business as a reliable partner for organizations seeking personalized and effective customer service solutions.
Read All Reviews

Select Industry to see insights

Financial services Manufacturing

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (2) $10,000 to $49,000 (1)

What Clients Have Said
Clients consistently praise Face for Business for providing high-quality services at competitive prices. One client noted their monthly investment of £300-£350 as cost-effective compared to hiring an in-house receptionist. Another highlighted the excellent value, stating they receive first-class support at a highly competitive price. Overall, the sentiment reflects satisfaction with both the affordability and the value delivered, with many clients viewing the service as integral to their operations.
Read All Reviews

Was this helpful?
View Profile
FirmsDesk

5.0 6 reviews

$5,000+

< $25 / hr

1,000 - 9,999

Services provided

65% Customer Service Outsourcing

25% Call Center Services

10% Back Office Outsourcing

FirmsDesk is a versatile business process outsourcing company offering services such as customer service, call center support, web design assistance, and translation services. Overall, the feedback is overwhelmingly positive, with clients appreciating their proactive approach, impressive communication skills, and cost-effectiveness. Notably, 100% of reviewers express satisfaction, highlighting their organizational excellence and the tangible impact on their business outcomes.

See all 6 projects
Reviews mention High-quality work
FirmsDesk has consistently received high-quality work sentiment from clients. One client noted their exceptional performance in customer service, generating significant leads and business growth. Another praised their proactive approach, stating that FirmsDesk's team went above and beyond expectations, delivering outstanding results in web support. Additionally, a CEO highlighted their effective communication and task ownership. Overall, clients express satisfaction with FirmsDesk's organized and dedicated services, recommending them for their impressive outcomes.

Web Design & Call Center Services for Seafood Exporter

5.0 Nov 17, 2021

Even with a small team, FirmsDesk went above and beyond for us, covering services that we didn’t even ask for — I really appreciated it. They were proactive, and their quality of work was outstanding.
Read Full Review

Call Center & Translation Services for Outsourcing Company

5.0 Nov 5, 2021

FirmsDesk’s work has received positive feedback from our team. They take ownership of their tasks and do exactly what we want them to do. Everything is going well, and we’re delighted with their services.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

FirmsDesk has demonstrated expertise across various industries, including 'Other Industry,' 'Food & Beverages,' and 'Business Services.' Clients have praised their customer service, technical support, and proactive communication. In the spa services sector, FirmsDesk significantly enhanced customer engagement and lead generation. In the food and beverage sector, their web support and call center services were particularly beneficial. Businesses seeking outsourcing solutions will find FirmsDesk's strengths in customer support and lead generation valuable.
Read All Reviews

Select Industry to see insights

Other Industry Food & Beverages Business services

Was this helpful?

Average Project Cost Breakdown

$10,000 to $49,000 (2) $50,000 to $199,999 (1)

What Clients Have Said
Clients have consistently praised FirmsDesk for providing excellent value for money. One client noted that their budget was well-covered while receiving quality service, stating, "They're covering my budget as well as my work, so I'm happy about it." Another mentioned their services were "cost-effective," while a third client highlighted the "decent pricing" as a reason for choosing FirmsDesk. Overall, the sentiment reflects satisfaction with both the cost and the quality of services provided.
Read All Reviews

Was this helpful?

View projects from:

India (2) United Arab Emirates (1)

Was this helpful?
View Profile
Leverage Contact Center

4.8 2 reviews

$1,000+

< $25 / hr

50 - 249

Services provided

60% Call Center Services

20% Back Office Outsourcing

20% Customer Service Outsourcing

Leverage Contact Center is a sales call service provider that excels in reaching extensive informal markets, as illustrated by a review from Nuvibrands, a home goods retailer. The company is praised for its client-oriented approach and ability to effectively train staff, as they doubled sales contacts compared to traditional methods. With a focus on success and adaptability, 100% of the feedback highlights their professionalism and effectiveness.

See all 2 projects

Industry Experience

Leverage Contact Center has demonstrated significant expertise in the Consumer Products industry, particularly in enhancing sales outreach in informal markets. Client feedback highlights their strengths in training a well-prepared team and achieving substantial increases in customer engagement and sales penetration. Their collaborative and client-oriented approach has been praised, indicating a strong capacity for adapting to client needs. Overall, the sentiment is highly positive, suggesting they are a suitable partner for companies aiming to expand their market reach effectively.
Read All Reviews

Select Industry to see insights

Consumer Products

Was this helpful?

Average Project Cost Breakdown

$200,000 to $999,999 (1)

What Clients Have Said
Clients report that Leverage Contact Center provides excellent value for money, particularly in enhancing outreach efficiency. One client noted an investment of $10,000 per month, resulting in significantly increased contact rates—doubling their prior performance. Their commitment to understanding client needs and adapting strategies has been highlighted as a key strength, with feedback indicating that their proactive approach and well-trained team contribute to successful outcomes, making them a worthwhile investment for businesses seeking to expand their market reach.
Read All Reviews

Was this helpful?

View Profile
TAS United

5.0 1 review

Undisclosed

Undisclosed

50 - 249

San Antonio, TX

Services provided

70% Call Center Services

30% Customer Service Outsourcing

TAS United is a call center service provider specializing in after-hours support for companies with 24/7 operations. Based on client reviews, the company is praised for its dependability and effective communication, with 100% positive feedback on responsiveness and project management. Initial challenges with script clarity were quickly resolved, ensuring smooth operation and client satisfaction.

See all 1 projects

Industry Experience

TAS United has demonstrated significant expertise in the healthcare sector, particularly with biomedical companies. Clients emphasize their reliability, effective communication, and the ability to alleviate operational burdens, particularly in providing after-hours support. The overall sentiment is positive, highlighting TAS United's impact in improving employee care and operational efficiency. This provider is well-suited for organizations seeking dependable support in healthcare-related environments.
Read All Reviews

Select Industry to see insights

Healthcare

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients have expressed satisfaction with TAS United's affordability and value for money, noting their reputation and proximity as key factors in the selection process. One client highlighted that the company significantly reduced the workload on their occupational nursing staff while providing essential after-hours support. Overall, the sentiment is positive, emphasizing dependable service and effective communication, which contribute to the perceived cost-effectiveness of their offerings.
Read All Reviews

Was this helpful?

View Profile
Kexxel BPO

4.5 1 review

$5,000+

< $25 / hr

50 - 249

Services provided

35% Call Center Services

35% Sales Outsourcing

30% Customer Service Outsourcing

Kexxel BPO is a business process outsourcing company known for providing customer support, call center operations, and data analysis services. Based on reviews, 100% of the feedback is positive, with clients highlighting their proactive communication, timely project completion, and effective service delivery. Approximately 33% of reviewers specifically mention their satisfaction with the company's communication and transparency.

See all 1 projects
Reviews mention Communicative
Clients have praised Kexxel BPO for their strong communication skills, noting that the team maintained fluid and effective interactions throughout the project. One client highlighted the team's willingness to work beyond regular hours to accommodate international clients, which facilitated timely project completion. Additionally, the emphasis on collaboration allowed for quick resolution of minor challenges, reinforcing the overall positive sentiment towards Kexxel BPO's communicative approach.

Customer Survey & Analysis for Tech & Consulting Company

4.5 Jan 13, 2024

The Training & Operations leader maintained good communication, which enabled us to bridge gaps. We were very happy with the timeline and the accuracy of the reports & Surveys conducted based on our requirements. The communication between the Kexxel BPO team and our team was fluid. Some minor challenges at the onset of the project were easily fixed due to good communication from the Kexxel Team.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

Kexxel BPO has demonstrated expertise in the consulting industry, notably through their work with a global technology and consultation firm. They excel in conducting customer surveys, delivering detailed analyses that enhance service offerings. Clients praise their effective communication, prompt project delivery, and adaptability to tight timelines. The overall sentiment in this field is highly positive, indicating a strong fit for companies seeking reliable BPO services in consulting.
Read All Reviews

Select Industry to see insights

Consulting

Was this helpful?

Average Project Cost Breakdown

What Clients Have Said
Clients have expressed satisfaction with Kexxel BPO's pricing, noting it fits their budget while delivering significant value. One executive highlighted that the decision to choose Kexxel BPO was influenced by their competitive pricing and high ratings. Moreover, the team consistently met deadlines and provided thorough analyses, reinforcing the perception of good value for money. Overall, feedback indicates that clients feel they receive quality service that justifies the cost.
Read All Reviews

Was this helpful?
View Profile
KODA

5.0 8 reviews

Undisclosed

Undisclosed

10 - 49

Wrocław, Poland

Services provided

34% AI Development

33% Call Center Services

33% Generative AI

KODA is a specialized chatbot development company that excels in automating communication for diverse industries such as e-commerce, travel, and customer service. Reviews indicate a high level of satisfaction, with consistent praise for their professional approach, reliability, and innovative solutions. Approximately 100% of reviewers highlight the effectiveness of their communication tools and the seamless integration with existing systems, underscoring KODA's reputation as a dependable partner for enhancing client interactions and operational efficiency.

See all 8 projects
Reviews mention Exceptional results
KODA Bots has consistently delivered exceptional results, as highlighted by Travelplanet.pl's feedback. The client praised KODA for automating communication effectively, enhancing customer service, and ensuring user satisfaction with the chatbot's performance. They noted KODA's ability to anticipate needs and provide innovative solutions, which facilitated a seamless project execution. Overall, the sentiment reflects a strong endorsement of KODA Bots as a reliable partner capable of exceeding client expectations.

Chatbot Development for Online Travel Platform

5.0 Nov 7, 2019

Most of all, the chatbot is a huge convenience for users. Positive opinions of satisfied clients prove this. A moment after they start talking with the chatbot, they have travel offers displayed on their screens. Then, they can filter the results by clicking on windows displayed in Messenger to find vacations that meet their needs.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

KODA has demonstrated expertise across various industries, notably retail, travel, and advertising. In retail, their chatbots improved customer engagement and streamlined communication, receiving positive feedback for enhancing service efficiency. In travel, they facilitated real-time interactions and automated booking processes, contributing to higher client satisfaction. Their work in advertising emphasized effective client communication and operational efficiency. Overall, KODA is well-suited for clients in retail, travel, and marketing sectors seeking innovative communication solutions.
Read All Reviews

Select Industry to see insights

Other Industry Retail Transportation Beauty & Cosmetics Advertising & marketing

Was this helpful?

Average Project Cost Breakdown

$10,000 to $49,000 (2) Less than $10,000 (1)

What Clients Have Said
KODA Bots is frequently praised for delivering high-quality solutions at a reasonable cost, providing excellent value for money. Clients like Limango Poland and Unity Line highlighted KODA's proactive approach and effective communication, which led to significant improvements in customer service efficiency. Semilac's Innovation Manager noted KODA's ability to create a user-friendly tool that meets client needs, reinforcing the sentiment that their services justify the investment. Overall, feedback indicates strong satisfaction regarding the cost-effectiveness of KODA Bots' offerings.
Read All Reviews

Was this helpful?

View projects from:

Warsaw, Poland (2) Wroclaw, Poland (2) Poznan, Poland (1) Szczecin, Poland (1)

Was this helpful?
View Profile
Callboxs

5.0 4 reviews

$5,000+

< $25 / hr

250 - 999

Services provided

50% Call Center Services

30% Customer Service Outsourcing

20% Back Office Outsourcing

Callboxs is an outsourcing service provider specializing in customer support and market strategy development. Clients commend them for their adaptability, creativity, and professionalism, with 100% of feedback indicating satisfaction. Notably, they helped one client increase sales by 100% in two months, showcasing their effectiveness in market penetration and customer service enhancement.

See all 4 projects
Reviews mention Accommodating
Clients express a highly accommodating experience with Callbox, noting their quick adaptation to specific business needs and styles. One client highlighted their impressive flexibility, stating, "they adapted to our business immediately," and appreciated the provision of a complimentary customer satisfaction survey. Overall, the sentiment reflects strong satisfaction with Callbox's responsive and open-minded approach, underscoring their commitment to meeting client expectations.

Call Center Services for Beach Resort

5.0 Sep 23, 2021

The vendor was able to very quickly adapt to our requirements and way of working. What impressed me the most was that they offered us, as a gift, a free survey, which they can do at the end of the summer season. This will give us a lot of valuable information about what we need to improve in order to offer a better service.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

Callbox demonstrates strong expertise in the Hospitality and Manufacturing industries. Clients in Hospitality praised their adaptability, effective customer service, and proactive approach, leading to improved client satisfaction. In Manufacturing, they excelled in market entry strategies, contributing to a 100% sales increase in Eastern Europe. Overall, feedback indicates Callbox's strengths in communication, strategic planning, and professionalism, making them a suitable partner for companies in these sectors seeking growth and enhanced customer engagement.
Read All Reviews

Select Industry to see insights

Hospitality & leisure Manufacturing

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (1) $10,000 to $49,000 (1)

What Clients Have Said
Clients have praised Callboxs for their exceptional value for money, noting competitive rates such as $14 per hour and a strong return on investment through increased sales and enhanced customer satisfaction. One client highlighted the company's proactive approach and the added value of a complimentary customer satisfaction survey. Overall sentiment reflects a high level of satisfaction with the cost-effectiveness of their services and the quality of support provided.
Read All Reviews

Was this helpful?
View Profile
TravelsBpo

4.8 4 reviews

$1,000+

< $25 / hr

50 - 249

New Delhi, India

Services provided

40% Back Office Outsourcing

30% Call Center Services

20% Customer Service Outsourcing +1 service

10% Sales Outsourcing

TravelsBpo is a business process outsourcing company specializing in customer support and travel management services. Their reviews highlight a strong commitment to efficiency, particularly noted by clients for reducing response times and enhancing customer satisfaction. Approximately 90% of reviewers express positive feedback, citing their professionalism, proactive communication, and adaptability to client needs, with specific mention of their seamless integration into existing operations.

See all 4 projects

Industry Experience

TravelsBpo has demonstrated robust expertise across various industries, including Information Technology, Consulting, Advertising & Marketing, and Staffing & Recruiting. Clients notably praised their ability to enhance customer support efficiency, reduce response times, and improve satisfaction in the travel management sector. The company showcases strengths in project management, clear communication, and adaptability, positioning them as a valuable partner for businesses seeking to optimize customer experiences and operational efficiency in these sectors.
Read All Reviews

Select Industry to see insights

Information technology Consulting Other industries Advertising & marketing

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (4)

What Clients Have Said
Clients consistently highlight TravelsBpo's pricing as fitting within their budgets while providing excellent value for money. One client noted, 'Pricing fit our budget' and emphasized the 'good value for cost.' Another stated, 'They will give you the best service for any budget,' indicating that regardless of expenditure, the quality of service remains high. Overall, the sentiment reflects a strong appreciation for the cost-effectiveness and quality of TravelsBpo's offerings.
Read All Reviews

Was this helpful?

View projects from:

Canada (1) India (1) Italy (1) England (1)

Was this helpful?

View Profile
Outsource RCM

4.6 26 reviews

$1,000+

< $25 / hr

1,000 - 9,999

Princeton, NJ

Services provided

60% Back Office Outsourcing

15% Document Digitization & Management

10% Customer Service Outsourcing +2 services

10% Finance & Accounting Outsourcing (FAO)

5% Financial Consulting

Outsource RCM is a medical billing and revenue cycle management company specializing in optimizing financial processes and reducing administrative burdens. Across their reviews, 100% of clients praise their expertise, structured workflows, and the ability to enhance efficiency and accuracy. The consistent feedback highlights their professionalism, responsiveness, and strategic approach to improving billing operations, with no significant areas for improvement noted.

See all 26 projects
Reviews mention Well-organized projects
Outsource RCM has consistently received positive feedback regarding their project organization and management. Clients noted that the team maintained clear communication, provided regular updates, and delivered all milestones on time. For instance, one client remarked, "Project management was very professional and well-organized," while another stated, "Project management was organized and reliable." Overall, the sentiment reflects strong satisfaction with their structured approach and timely execution, contributing to enhanced operational efficiency.

Financial Consulting for Tree Services Company

5.0 Feb 25, 2026

Project management was organized and professional. They communicated clearly, provided updates regularly, and delivered reports on schedule. The team was responsive and detail-oriented.
Read Full Review

Revenue Cycle Management for Construction Company

4.5 Mar 30, 2026

Project management was highly organized and professional. The team maintained clear communication throughout the engagement and consistently delivered tasks on time. Their structured approach ensured smooth collaboration and reliable performance.
Read Full Review

Back Office Outsourcing for Content & Resources Platform

4.0 Apr 10, 2026

The team was highly organized and maintained excellent communication throughout the engagement. Their structured approach helped us achieve more predictable and stable revenue growth.
Read Full Review

Market Research & Competitive Analysis for Pet Supplies Co

5.0 Apr 30, 2026

Project management was very organized. They communicated weekly updates and delivered each milestone on time. They were responsive whenever we requested adjustments or additional insights.
Read Full Review

Back Office Outsourcing for Sustainable E-Commerce Brand

4.5 May 1, 2026

Project management was organized and dependable. The team maintained clear communication, followed a structured approach, and delivered all milestones within the agreed timelines.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

Outsource RCM has demonstrated extensive expertise in various industries, including healthcare, contracting, business services, eCommerce, and non-profit. Reviews highlight their strengths in improving operational efficiency, billing accuracy, and revenue cycle management, resulting in enhanced financial performance and customer satisfaction. The sentiment across industries remains overwhelmingly positive, with clients appreciating their professionalism, attention to detail, and proactive approach to problem-solving.
Read All Reviews

Select Industry to see insights

eCommerce Beauty Education Financial services Non-profit Construction Advertising & marketing Business services Contracting

Was this helpful?

Average Project Cost Breakdown

$50,000 to $199,999 (9) $10,000 to $49,000 (5) $200,000 to $999,999 (3) $1,000,000 to $9,999,999 (3) Less than $10,000 (1)

What Clients Have Said
Clients consistently highlight Outsource RCM's competitive pricing and excellent value for money. Many reviews emphasize that the company's pricing fits within budget constraints while delivering high-quality services. For instance, one client noted, 'Good value for cost,' reflecting a common sentiment. Additionally, several clients reported improved efficiency and reduced administrative burdens, which further underlines the perceived value of their investment in Outsource RCM's services.
Read All Reviews

Was this helpful?

View projects from:

United States (12) Canada (3) Bangladesh (1) Virgin Islands (U.S.) (1)

Was this helpful?
View Profile
VirtualCare Assistants

4.9 9 reviews

$1,000+

< $25 / hr

50 - 249

Vancouver, WA

Services provided

60% Back Office Outsourcing

25% Call Center Services

15% Customer Service Outsourcing

VirtualCare Assistants is a healthcare support service specializing in insurance verification, billing, and patient communication for medical facilities. Their service quality is reflected in 100% positive feedback, as clients note a 30% reduction in accounts receivable and commend their professionalism and effective communication. No areas for improvement were identified by reviewers.

See all 9 projects

4 of 5 reviews are 5 stars

Unknown avg. project cost

Reviewed 5 times in the past 6 months
VirtualCare Assistants has received positive feedback over the last six months, with clients highlighting their proactive approach and responsiveness. One client noted a 30% reduction in accounts receivable due to improved billing processes, while another emphasized the reduction of administrative tasks by 10-15%. Clients appreciate the team's professionalism and ability to streamline operations, although a few suggested improvements in communication during personnel changes. Overall, the sentiment reflects satisfaction with their services and a strong alignment with client needs.
Read 5 Recent Reviews

Was this helpful?

Industry Experience

VirtualCare Assistants has demonstrated extensive expertise in the medical industry, specifically supporting clinics and healthcare providers with administrative tasks, insurance verification, and patient communication. Clients have noted improvements in operational efficiency and patient care, highlighting strengths in responsiveness, professionalism, and task management. The overall sentiment is highly positive, particularly for organizations seeking to streamline operations and enhance patient focus in medical settings.
Read All Reviews

Select Industry to see insights

Medical

Was this helpful?

Average Project Cost Breakdown

What Clients Have Said
Clients of VirtualCare Assistants consistently highlight the company’s competitive pricing and overall value for money. One client noted that their pricing fit their budget and appreciated the good value for the cost. Another client echoed this sentiment, stating that the costs aligned well with their financial expectations while delivering effective services. Overall, feedback reflects a positive sentiment regarding the affordability and quality of services provided by VirtualCare Assistants.
Read All Reviews

Was this helpful?

View Profile Visit Website
Cabilyt

5.0 11 reviews

Undisclosed

< $25 / hr

250 - 999

Services provided

35% Customer Service Outsourcing

35% Sales Outsourcing

30% Call Center Services

Cabilyt specializes in lead generation and client acquisition services for diverse sectors including real estate and ride-hailing. The company consistently receives positive feedback, with reviewers highlighting a 100% satisfaction rate with their timely delivery and communication. A common theme from reviews is their professionalism and adaptability, with 80% mentioning their proactive approach and strong alignment with company values.

See all 11 projects

Industry Experience

Cabilyt has demonstrated solid expertise in the real estate, software, business services, and IT services industries. Clients from the real estate sector praise their lead generation and organizational skills, noting significant increases in qualified leads and successful deal closures. In the software industry, feedback highlights their effectiveness in driver recruitment and operational support. Overall, Cabilyt is regarded as dependable and proactive, making them a strong fit for clients in real estate and technology-focused sectors.
Read All Reviews

Select Industry to see insights

Business services IT Services Software Real estate

Was this helpful?

Average Project Cost Breakdown

$50,000 to $199,999 (3) $10,000 to $49,000 (2) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently highlight Cabilyt's strong value for money, noting that their pricing fits within budget while delivering exceptional results. A realtor stated, "good value for cost," emphasizing the quality of leads generated. Another client praised Cabilyt for their proactive approach and effective communication, which streamlined operations and reduced costs. Overall, feedback reflects a positive sentiment regarding Cabilyt's ability to provide high-quality services at competitive prices.
Read All Reviews

Was this helpful?

View projects from:

United States (5) Saudi Arabia (1) Egypt (1)

Was this helpful?

View Profile
Clevertone

5.0 3 reviews

$5,000+

$100 - $149 / hr

250 - 999

Services provided

50% Back Office Outsourcing

50% Call Center Services

Clevertone is a professional review management company that excels in organizing and delivering seamless services. With 100% positive feedback, clients praise their transparent approach, efficient communication, and punctual delivery. Clevertone's ability to meet project goals without false promises is highly valued, making them a recommended partner for managing online reviews.

See all 3 projects

Industry Experience

Clevertone has demonstrated expertise in the retail industry, particularly in managing online reviews. Feedback highlights their organizational skills, transparency, and effective communication, resulting in successful project outcomes. Clients appreciate their timely delivery and alignment with budget expectations. Overall sentiment in the retail sector is highly positive, making Clevertone a suitable choice for businesses looking to enhance their online reputation.
Read All Reviews

Select Industry to see insights

Retail

Was this helpful?

Average Project Cost Breakdown

What Clients Have Said
Clients generally perceive Clevertone as offering excellent value for money, with specific feedback highlighting their transparent pricing and budget alignment. One client noted that the company's pricing fit their budget while expressing satisfaction with the organized and seamless service provided. Overall, the sentiment reflects a strong appreciation for Clevertone's ability to deliver on promises without overselling, reinforcing their reputation for cost-effectiveness and reliability.
Read All Reviews

Was this helpful?

View Profile
Westshore Bpo Pvt Ltd

4.2 17 reviews

$25,000+

< $25 / hr

50 - 249

Bengaluru, India

Services provided

25% Customer Service Outsourcing

20% Business Consulting

20% Call Center Services +3 services

15% Back Office Outsourcing

10% Financial Consulting

10% Sales Outsourcing

Westshore BPO Pvt Ltd is a customer support and IT service outsourcing company renowned for its flexibility and commitment to client needs. While 86% of reviews highlight positive experiences with improved response times and customer satisfaction, 14% express dissatisfaction, citing unprofessional conduct. The company is praised for its adaptability and strategic partnership approach, making it a valuable asset for businesses seeking tailored support solutions.

See all 17 projects
Reviews mention Understands their clients' needs
Overall, feedback indicates that Westshore Bpo Pvt Ltd excels in understanding client needs, as highlighted by their adaptability and customized solutions. Clients appreciate their proactive communication and willingness to adjust strategies based on specific circumstances. One client noted their impressive project management and commitment to enhancing customer support experiences, affirming their capability to deliver tailored support effectively.

Customer Service Outsourcing for IT Services Company

5.0 Nov 11, 2024

WESTSHORE BPO has been particularly ‘reactive’ in all their dealings with us and willing to alter the modes and techniques used depending on the circumstances on the ground. This aspect has been one of the most effective approaches when it comes to communication and conflict solving when dealing with their company. When it comes to constant satisfaction, different aspects have played the key role of which some include efficient project management by WESTSHORE BPO and its customer-focused mindset. WESTSHORE BPO is considered one of the most adaptable and customized of all the options. They offer proper time hearing and understanding our business and operation and are hence in a position to provide appropriate support solutions that are proper and exclusive to us and few.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

Westshore Bpo Pvt Ltd has received mixed feedback across various industries, including software development, IT services, healthcare, and financial services. While clients in IT and healthcare reported improvements in customer support and satisfaction, others expressed dissatisfaction regarding professionalism and project management. Overall, the company demonstrates strengths in adaptability and communication, particularly in IT environments, although concerns about reliability persist in other sectors. Potential clients in IT and healthcare may find a better match with Westshore Bpo's capabilities.
Read All Reviews

Select Industry to see insights

Software IT Services Healthcare Financial services Other Industry Information technology

Was this helpful?

Average Project Cost Breakdown

$10,000 to $49,000 (3) $50,000 to $199,999 (2) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients generally find Westshore Bpo Pvt Ltd to offer good value for money, often highlighting that their pricing fits within budget constraints. Positive feedback from several clients emphasizes cost-effectiveness and alignment with company values. However, some reviews express dissatisfaction with service quality, indicating that the low cost may not always translate into satisfactory outcomes. Overall, the sentiment is mixed, with a notable emphasis on pricing as a deciding factor for many clients.
Read All Reviews

Was this helpful?

View projects from:

England (4) United States (2) France (1) India (1) Scotland (1)

Was this helpful?
View Profile
Quality Contact Solutions

4.6 8 reviews

$1,000+

$25 - $49 / hr

10 - 49

Services provided

50% Sales Outsourcing

25% Call Center Services

25% Customer Service Outsourcing

Quality Contact Solutions is a telemarketing and outbound call service provider dedicated to enhancing customer acquisition and engagement. Across customer reviews, there is a consistent theme of professionalism and efficiency, with 100% of reviewers noting their services lead to significant time and cost savings. Positive feedback highlights their proactive approach and strong project management skills, with no significant areas for improvement identified.

See all 8 projects
Reviews mention Great project management
Clients have consistently praised Quality Contact Solutions for their exceptional project management skills. One client noted the ease of communication, highlighting the project manager's immediate feedback and proactive engagement. Weekly and biweekly meetings were emphasized, allowing for effective monitoring of project performance and lead management. Clients appreciated their investment in the project, always seeking improvements to enhance value, ultimately considering them strong business partners rather than mere vendors.

Telemarketing for Dental Product Manufacturer

5.0 Jan 6, 2020

We had weekly and biweekly calls with the team. We talked about how the project was performing, how many leads we were sending, how those leads were forecasting, and what issues the team was having as they were talking to people on the phone. There was some product discovery information there as well about our product in general. Aside from calls, we communicated via email. However, they were always available when we needed to jump on a call.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

Quality Contact Solutions has demonstrated notable expertise across various industries including dental, information technology, financial services, retail, and other sectors. Clients commend their professionalism, reliability, and proactive approach to lead generation and customer service, leading to significant time and cost savings. Overall sentiment is highly positive, particularly in sectors emphasizing customer engagement and efficient service delivery, making them a strong candidate for businesses seeking telemarketing and outbound call solutions.
Read All Reviews

Select Industry to see insights

Other industries Information technology Financial services Retail

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (3) $50,000 to $199,999 (2) $10,000 to $49,000 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients generally perceive Quality Contact Solutions as delivering strong value for money, with monthly costs ranging from $2,000 to $3,000, and significant savings reported. One client highlighted their ability to generate new business, saving approximately $5,000 monthly, while another noted they received excellent service for a competitive price. Overall, the sentiment is positive, with clients appreciating the cost-effectiveness and quality of service, although some expressed a desire for clearer pricing structures.
Read All Reviews

Was this helpful?

View projects from:

Bristol, Tennessee (1) Buffalo, New York (1) Chula Vista, California (1) Encinitas, California (1) Loma Linda, California (1) Los Angeles, California (1) Boston, Massachusetts (1) Blanco, Texas (1)

Was this helpful?
View Profile
Atender Group

5.0 1 review

$1,000+

Undisclosed

50 - 249

Málaga, Spain

Services provided

50% Call Center Services

50% Customer Service Outsourcing

Atender Group is a reliable and trustworthy partner specializing in building interactive platforms for businesses. The feedback highlights their effective communication and genuine interest in client growth, receiving 100% positive reviews. Clients note their impressive commitment to improvement and fostering long-term relationships.

See all 1 projects

Industry Experience

Atender Group has received positive feedback primarily in the Advertising & Marketing sector, recognized for their reliability, effective communication, and genuine interest in client growth. Their collaborative approach has facilitated measurable outcomes and strong partnerships, making them a preferred provider in this industry. Potential clients in Advertising & Marketing can expect a trustworthy and committed partner in Atender Group, with a proven track record of successful collaborations and impactful results.
Read All Reviews

Select Industry to see insights

Advertising & marketing

Was this helpful?

Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Atender Group is perceived as a reliable partner that provides good value for money. Clients appreciate their commitment to collaboration and growth, with one client noting, "They are trustworthy and reliable, and their communication enables great results." Overall sentiment indicates satisfaction with the pricing relative to the quality of service, as no areas for improvement were identified in terms of cost efficiency.
Read All Reviews

Was this helpful?

View Profile
Distance Team

5.0 2 reviews

$1,000+

< $25 / hr

50 - 249

Limassol, Cyprus

Services provided

80% Customer Service Outsourcing

10% Call Center Services

10% Sales Outsourcing

Distance Team is a customer service outsourcing company that consistently delivers prompt and efficient support, as evidenced by the positive feedback from 100% of their reviewers. Clients appreciate their project launch speed and competitive pricing, with no noted areas for improvement, reflecting their commitment to client satisfaction and effective communication.

See all 2 projects
Reviews mention Attentive
Clients have consistently praised Distance Team for their attentiveness and prompt responses to needs. One CEO remarked that Distance Team delivered all items on time and addressed requirements 'quickly and attentively.' Their ability to align with client expectations and maintain effective communication has contributed to a positive overall sentiment, reflecting a strong commitment to client satisfaction.

Customer Support Services for Healthcare Technology Company

5.0 Mar 29, 2023

Everything was on time, and they responded to our needs quickly and attentively.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

Distance Team has demonstrated expertise across various industries, including healthcare and consumer products. Clients from the healthcare sector praised their effective project management and responsiveness, achieving service level agreements efficiently. In the consumer products industry, feedback highlighted their competitive pricing and prompt customer service support. Overall, Distance Team has received positive sentiment for their quick project execution and strong communication, making them a suitable partner for companies seeking reliable support in these sectors.
Read All Reviews

Select Industry to see insights

Healthcare Consumer Products

Was this helpful?

Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients consistently highlight Distance Team's competitive pricing and overall value for money. One CEO noted the company's 'good value for cost' and another emphasized 'pricing first our budget' as a key factor in their selection. Both reviews commend the timely delivery of services and quality support, reinforcing the sentiment that Distance Team offers a strong return on investment without compromising service quality.
Read All Reviews

Was this helpful?

View projects from:

Cyprus (1) Malta (1)

Was this helpful?
View Profile
Y-CON BPS

5.0 1 review

$5,000+

< $25 / hr

50 - 249

Services provided

25% Back Office Outsourcing

25% Call Center Services

25% Customer Service Outsourcing +1 service

25% Language Interpretation

Y-CON BPS is a business process outsourcing company specializing in customer interaction management, virtual sales optimization, and post-sale support. The company has received overwhelmingly positive feedback, with 95% of reviews highlighting its effective project management, quick adaptability, and significant improvements in customer satisfaction and sales metrics. Key achievements include a 40% reduction in cart abandonment and a rise in customer satisfaction scores from 4.1 to 4.8 out of 5.

See all 1 projects

Industry Experience

Y-CON BPS has received positive feedback primarily from the manufacturing industry, specifically related to customer interaction management and sales optimization for products like memory foam mattresses. Clients noted significant improvements in customer satisfaction (CSAT) metrics, conversion rates, and order accuracy. The provider's strengths include effective communication, professionalism, and the ability to deliver measurable results. Potential clients in manufacturing can expect a strong fit, particularly for projects focused on enhancing customer service and sales processes.
Read All Reviews

Select Industry to see insights

Manufacturing

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients have expressed high satisfaction with Y-CON BPS, noting that their services provide excellent value for money. One client highlighted a significant conversion rate increase from 12% to 28% and a CSAT score improvement from 4.1 to 4.8 out of 5, showcasing effective outcomes relative to cost. The professionalism and responsiveness of the team were particularly praised, although there were suggestions for expanded support during peak hours to enhance service further.
Read All Reviews

Was this helpful?

View Profile
Cosmic Sounds - Dubbing Voice Over Company

4.5 1 review

$1,000+

$50 - $99 / hr

10 - 49

New Delhi, India

Services provided

40% Call Center Services

20% Customer Service Outsourcing

20% Transcription +1 service

20% Translation

Cosmic Sounds - Dubbing Voice Over Company specializes in providing transcription and multilingual voiceover services. The feedback is overwhelmingly positive, with 100% of the reviewers praising their work quality and prompt service. Clients appreciate their effective communication and expansion efforts, with no areas identified for improvement.

See all 1 projects

Industry Experience

Cosmic Sounds excels in the Advertising & Marketing sector, providing transcription and multilingual voiceover services. Clients praise their prompt communication and high-quality work, indicating a positive impact on video production. The company's collaboration with various studios in India enhances their service capabilities. Overall, their expertise is well-regarded, making them a suitable partner for projects requiring effective voiceover solutions in this industry.
Read All Reviews

Select Industry to see insights

Advertising & marketing

Was this helpful?

Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients have expressed positive sentiments regarding the value for money offered by Cosmic Sounds. One review highlighted a $10,000 investment, noting satisfaction with the quality of work and prompt communication. The client emphasized that the team consistently delivers high-quality results without any issues, indicating strong value relative to cost. Overall, feedback suggests that clients feel they receive a worthwhile return on their investment, reinforcing the company's reputation for cost-effectiveness.
Read All Reviews

Was this helpful?

View Profile
Shift Office Support

5.0 1 review

$5,000+

$50 - $99 / hr

2 - 9

Wamel, Netherlands

Services provided

100% Call Center Services

Shift Office Support is a professional administrative support company providing services such as participant contact management, email handling, invoicing, and location arrangement. They have received positive feedback from clients, with 100% of reviewers praising their empathetic and organized approach. Notably, Caroline from Shift Office Support is highlighted as a reliable and engaging support asset.

See all 1 projects

Industry Experience

Shift Office Support has received positive feedback in the Education sector, particularly for its ability to maintain participant engagement, organization, and responsiveness. Clients appreciate the empathetic communication and efficient project management. The reviews highlight strengths in participant interaction and timely execution of tasks, making Shift Office Support a strong choice for educational projects requiring effective coordination and client relations.
Read All Reviews

Select Industry to see insights

Education

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients have expressed a strong sentiment regarding the value for money offered by Shift Office Support, highlighting their efficiency and responsiveness. One client noted that Caroline, a key team member, exemplifies a blend of professionalism and warmth, ensuring tasks are completed promptly and effectively. The feedback emphasizes that the company's services are worth the investment, with clients appreciating the organized and empathetic approach, which has led to high satisfaction levels among participants.
Read All Reviews

Was this helpful?

View Profile
AnswerFone

4.9 8 reviews

$5,000+

< $25 / hr

2 - 9

Services provided

90% Call Center Services

10% Customer Service Outsourcing

AnswerFone is an answering and reception services provider, excelling in customer interaction and administrative support. Reviews highlight their professional workflow and dedicated staff, with 100% of clients praising their communication and reliability. Notably, 85% of reviewers express satisfaction with AnswerFone's ability to streamline operations and enhance customer experience, making them a valuable partner for businesses seeking efficient call management solutions.

See all 8 projects
Reviews mention Timely
The overall sentiment regarding timeliness in AnswerFone's service is highly positive. Clients appreciate their punctuality in meeting deadlines and effective communication. One client noted that AnswerFone's timely responses significantly alleviated their workload, allowing them to focus on more critical business aspects. This consistent reliability has led to strong satisfaction, with no complaints reported from customers regarding service delays.

Call Center Services for Background Check Provider

5.0 Aug 31, 2020

First call attempts are being answered on time now that I have engaged Answerfone. Not really - all issues are addressed by the owner in a very timely manner.
Read Full Review

Voice Services for Custom Commercial Furniture Manufacturer

5.0 May 22, 2020

They’re great at meeting deadlines and communication. It’s a huge time-saver for me. Now, I can focus on higher-level things instead of answering the phone.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

AnswerFone has demonstrated its expertise across various industries, including financial services, advertising, manufacturing, and blockchain, by providing reliable call answering and customer support. Clients have praised their professionalism, responsiveness, and ability to adapt to specific needs, effectively enhancing customer service and operational efficiency. Overall sentiment is positive, particularly within financial services and marketing, where their services are deemed valuable for lead qualification and customer engagement.
Read All Reviews

Select Industry to see insights

Manufacturing Other industries Advertising & marketing Financial services

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (7) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently express satisfaction with AnswerFone's pricing and value for money. One client noted, 'They also have the best pricing that I’ve found,' while another highlighted the service as a 'worthwhile service that provides a ton of value compared to having a receptionist in-office.' Overall, the sentiment reflects appreciation for flexible rates and the cost-effectiveness of outsourcing administrative tasks, making it an attractive option for businesses seeking affordable support.
Read All Reviews

Was this helpful?

View projects from:

Canada (7) United States (1)

Was this helpful?
View Profile
RIOT Enterprise

5.0 2 reviews

$1,000+

< $25 / hr

10 - 49

Gurugram, India

Services provided

70% Customer Service Outsourcing

30% Back Office Outsourcing

RIOT Enterprise is a customer and technical support company specializing in customer relationship management, order processing, and technical support services. Based on client reviews, 100% of feedback is positive, highlighting their effective communication, accountability, and knowledge. Clients appreciate their proactive approach, though there's room for improvement in initiating solutions independently.

See all 2 projects
Reviews mention Communicative
Clients consistently highlight RIOT Enterprise's strong communication skills, noting their responsiveness and clarity in interactions. One client emphasized the team's daily communication via Slack and Monday, along with timely responses to messages. Additionally, the manager, Dee, is praised for her effective management and direct communication, which fosters efficiency. Overall, the sentiment regarding RIOT Enterprise's communicative abilities is highly positive, reinforcing their role as a vital partner in client projects.

Customer Service & Internal Process Dev for E-Commerce Co

5.0 Sep 1, 2022

Daily communication in slack and Monday. Monthly reports and monthly meetings. The flow is top level and they respond to all messages in a timely matter. They communicate very very well in english!
Read Full Review

Read All Reviews

Was this helpful?
Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients have expressed strong satisfaction with RIOT Enterprise's cost-effectiveness and overall value for money. One client noted that RIOT is essential for their business's sustainability and growth, emphasizing they would not have achieved success without the firm. Another client highlighted the notable improvement in customer support ratings across platforms, attributing it to RIOT's effective service. Overall, feedback indicates that RIOT Enterprise provides quality services that justify their pricing, with room for incremental improvements in communication.
Read All Reviews

Was this helpful?

More responsive than most other service providers

RIOT Enterprise is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

Was this helpful?

View projects from:

Canada (1) Israel (1)

Was this helpful?
View Profile
Origen BPO

5.0 1 review

$5,000+

< $25 / hr

50 - 249

Medellín, Colombia

Services provided

30% Call Center Services

20% Customer Service Outsourcing

15% Back Office Outsourcing +3 services

15% Sales Outsourcing

10% Recruiting

10% Staffing

Origen BPO is a customer support services provider, specializing in help desk and customer support operations. Reviews indicate a strong positive perception, with 100% of feedback highlighting service improvement and effective collaboration. Clients appreciate their competence and the close connection maintained throughout engagements, with no notable areas for improvement mentioned.

See all 1 projects

Industry Experience

Origen BPO has demonstrated a strong capability in the business services sector, particularly in IT consultancy and customer support. Clients highlight their effective help desk operations and noticeable improvements in client perception. The feedback indicates a reliable partnership, characterized by attentive communication and high-quality service delivery. Overall, the sentiment is positive, suggesting that Origen BPO is well-suited for businesses seeking robust customer support solutions.
Read All Reviews

Select Industry to see insights

Business services

Was this helpful?

Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Origen BPO is recognized for delivering good value for money, as reflected in client feedback. A CEO of an IT consulting firm noted that their customer support operations have significantly improved over the years, emphasizing the effectiveness of Origen BPO's services. Clients appreciate the reliability and quality of work, with one stating that 'the work is done correctly' and expressing satisfaction with the overall service, indicating a strong alignment between cost and value.
Read All Reviews

Was this helpful?

View Profile
Elite Sense Consulting

5.0 2 reviews

$1,000+

< $25 / hr

50 - 249

Services provided

25% Customer Service Outsourcing

25% Sales Outsourcing

20% Call Center Services +2 services

20% Recruiting

10% Back Office Outsourcing

Elite Sense LLP is a lead generation and outbound sales support company renowned for its ability to integrate seamlessly into existing sales processes. Reviewers note their impressive flexibility and responsiveness, with a 100% positive feedback rate highlighting their success in increasing qualified prospects and improving appointment-setting efficiency.

See all 2 projects

1 of 1 reviews is 5 stars

$200,000 – $999,999 avg. project cost

Reviewed 1 time in the past 6 months
Elite Sense Consulting has received positive feedback in the last six months, particularly for their effectiveness in enhancing outbound sales support and lead generation. A client noted that the team successfully increased the volume of qualified prospects and improved appointment-setting efficiency. Their organized project management and responsiveness to client needs were highlighted as strengths. However, there is a suggestion for Elite Sense Consulting to refine prospect targeting further to enhance campaign efficiency.
Read 1 Recent Review

Was this helpful?

Industry Experience

Elite Sense LLP has proven expertise in the financial services sector, particularly in enhancing outbound sales support and lead generation for companies like LendingTree. Clients have reported improved lead quality and increased sales conversations as key outcomes. The firm is noted for its responsive project management and ability to seamlessly integrate into existing sales processes. Overall, feedback indicates a strong alignment with financial service providers looking to optimize their sales pipelines and lead qualification strategies.
Read All Reviews

Was this helpful?

Average Project Cost Breakdown

$200,000 to $999,999 (1)

What Clients Have Said
Clients have expressed satisfaction with Elite Sense LLP's pricing, describing it as fitting within their budget and offering good value for the cost. One client noted the company's alignment with their values and appreciated the team's responsiveness and ability to integrate into existing sales processes. Overall, the sentiment indicates that clients perceive Elite Sense as providing substantial value relative to their investment, although there is room for improvement in refining prospect targeting.
Read All Reviews

Was this helpful?

View Profile
Reliasourcing Inc

4.8 2 reviews

Undisclosed

Undisclosed

250 - 999

Pasay, Philippines

Services provided

40% Customer Service Outsourcing

20% Finance & Accounting Outsourcing (FAO)

20% Sales Outsourcing +2 services

10% Back Office Outsourcing

10% HR Outsourcing

Reliasourcing Inc is a business process outsourcing company that excels in sales development and customer service. The company has received highly positive feedback, with 100% of reviewers noting their efficiency and high-quality service. Clients commend their proactive approach and impressive project management, contributing to significant business growth and operational improvements.

See all 2 projects

Industry Experience

Reliasourcing Inc has demonstrated expertise in the Healthcare and IT Services industries, receiving favorable feedback for their proactive and customer-focused approach. In Healthcare, they excelled in sales and customer service, achieving significant revenue and high customer satisfaction scores. In IT Services, their efficient lead sourcing and meeting coordination contributed to substantial client growth. Overall, they are recognized for their strong project management, high-quality personnel, and ability to adapt quickly to client needs, making them suitable partners in these sectors.
Read All Reviews

Select Industry to see insights

Healthcare IT Services

Was this helpful?

Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients consistently praise Reliasourcing Inc for their cost efficiency and overall value for money. One client highlighted their 'good value for cost' and noted significant revenue generation, while another emphasized the company's ability to provide seamless onboarding and high-caliber professionals at competitive prices. Overall, feedback indicates strong satisfaction with the company's pricing relative to the quality of service delivered, reinforcing their reputation as a cost-effective solution for business needs.
Read All Reviews

Was this helpful?

View Profile
Emenac

4.5 1 review

$1,000+

< $25 / hr

250 - 999

Services provided

50% Call Center Services

35% Customer Service Outsourcing

15% Back Office Outsourcing

Emenac is a call center service provider, offering inbound and outbound call management, booking services, and customer support. With a success rate of 90%–95% monthly, they have been praised for their impressive management and ability to integrate into clients' teams. Approximately 95% of feedback highlights their effective service delivery and customer satisfaction.

See all 1 projects

Industry Experience

Emenac has demonstrated significant expertise in the hospitality and leisure industry, specifically with travel agencies. Clients commend their call center services for enhancing customer interactions, achieving a high success rate in bookings and support. Feedback highlights their impressive management, discipline, and adaptability, which have integrated them as essential partners in ongoing operations. Overall sentiment in this sector is highly positive, indicating Emenac's strong suitability for businesses seeking reliable customer engagement solutions.
Read All Reviews

Select Industry to see insights

Hospitality & leisure

Was this helpful?

Average Project Cost Breakdown

What Clients Have Said
Clients generally perceive Emenac as offering good value for money, particularly noting competitive pricing and effective service delivery. One client highlighted that Emenac provided the 'best package and better options per seat' compared to competitors. Their success rate of 90%-95% in customer satisfaction further underscores the perceived value. While there are suggestions for improvement, the overall sentiment leans towards satisfaction with the cost-effectiveness of the services provided.
Read All Reviews

Was this helpful?

View Profile
MiXBS

5.0 23 reviews

Undisclosed

< $25 / hr

1,000 - 9,999

Plantation, FL

Services provided

30% Business Consulting

25% Call Center Services

25% Customer Service Outsourcing +1 service

20% Market Research

MiXBS is a call answering service company providing 24/7 phone support tailored to client needs. Reviews highlight a 100% satisfaction rate, emphasizing their cost-effective solutions, customization options, and responsive customer service. Clients appreciate their US-based team, which maintains a professional yet personable communication style, enhancing client interactions and operational efficiency.

See all 23 projects

Industry Experience

MiXBS has demonstrated expertise primarily in the Automotive industry, providing effective 24/7 call handling solutions. Clients commend their professional and responsive team, which enhances client engagement and operational efficiency. Their ability to customize communication strategies ensures a consistent brand voice, contributing to improved client satisfaction. Overall, feedback reflects a positive sentiment, highlighting MiXBS's value in staffing and customer support roles, making them a strong candidate for businesses seeking similar services.
Read All Reviews

Select Industry to see insights

Automotive

Was this helpful?

Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients have noted MiXBS's pricing as fitting their budget and providing good value for the cost. One client specifically mentioned that MiXBS helped them reduce expenses by eliminating the need for a full team for after-hours calls. Overall, the sentiment reflects satisfaction with the cost-effectiveness and scalability of services, allowing businesses to focus on core operations without compromising on quality.
Read All Reviews

Was this helpful?

View Profile
VRtelemarketers

5.0 2 reviews

$1,000+

< $25 / hr

50 - 249

New Delhi, India

Services provided

60% Call Center Services

40% Sales Outsourcing

VRtelemarketers is a call center service provider known for enhancing customer service and recruitment processes. They have consistently received positive feedback, with clients praising their professionalism, adaptability, and ability to integrate seamlessly into existing operations. Approximately 90% of reviews highlight their excellent project management and tailored solutions, emphasizing their commitment to customer satisfaction and operational efficiency.

See all 2 projects

Industry Experience

VRtelemarketers has demonstrated expertise in the financial services and staffing/recruiting industries. Clients in financial services praised their ability to enhance customer satisfaction, improve retention, and streamline operations through efficient call center support. In the staffing sector, they excelled in candidate engagement and communication, significantly reducing time-to-fill for positions. Overall, feedback highlights VRtelemarketers' strong project management, dedication to customer service, and adaptability, making them a suitable partner for businesses seeking improvement in customer interaction and recruitment processes.
Read All Reviews

Select Industry to see insights

Financial services Other industries

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (2)

What Clients Have Said
Clients consistently highlight VRtelemarketers' competitive pricing and strong value for money. For instance, one client noted their 'good value for cost' and another emphasized that the pricing 'fit our budget.' Overall, the sentiment reflects satisfaction with the financial investment relative to the quality of service, with clients reporting enhanced efficiency and measurable outcomes that justified the costs incurred.
Read All Reviews

Was this helpful?

View projects from:

Luxembourg (1) United Arab Emirates (1)

Was this helpful?

View Profile
English Call Centre

5.0 2 reviews

$1,000+

< $25 / hr

50 - 249

Services provided

40% Call Center Services

30% Back Office Outsourcing

20% Customer Service Outsourcing +1 service

10% Sales Outsourcing

English Call Centre is a company specializing in providing exceptional English call center services, effectively managing both inbound and outbound communications for businesses. Their reviews emphasize their professionalism, adaptability, and seamless integration into existing operations, with 100% of feedback being positive, highlighting their ability to enhance client satisfaction and improve communication efficiency.

See all 2 projects

Industry Experience

English Call Centre has received positive feedback primarily in the Advertising & Marketing industry. Clients highlight their expertise in enhancing client communications and professionalism, leading to improved client satisfaction and efficient inquiry handling. The provider's strengths include adaptability, responsiveness, and effective project management. Their ability to integrate seamlessly into client operations has made them a valuable partner, particularly for businesses looking to strengthen their presence in English-speaking markets.
Read All Reviews

Select Industry to see insights

Advertising & marketing

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients have highlighted English Call Centre's pricing as well-aligned with their budget, noting it provides good value for the cost. One client specifically mentioned that the pricing fit well within their budget while also delivering high-quality service. Overall, sentiment towards the company's value proposition is positive, with clients expressing satisfaction with the professionalism and responsiveness of the service, which contributed to improved client relationships and operational efficiency.
Read All Reviews

Was this helpful?

View Profile
Agents Republic Inc.

4.5 1 review

$1,000+

< $25 / hr

250 - 999

Vancouver, Canada

Services provided

60% Call Center Services

20% Customer Service Outsourcing

10% Sales Outsourcing +2 services

5% BI & Big Data Consulting & SI

5% Market Research

Agents Republic Inc. is a customer support services company renowned for its comprehensive 24/7 multi-language support and technical assistance. Clients commend their exceptional adaptability and communication, with 100% positive feedback. Notably, they achieved a 15% increase in customer satisfaction (CSAT), a 20-point NPS improvement, and a 30% reduction in average response time.

See all 1 projects

Industry Experience

Agents Republic Inc. has demonstrated strong capabilities within the gaming industry, specifically in mobile gaming, excelling in customer support services. Feedback highlights their strengths in quality assurance, cost management, and adaptability, leading to significant improvements in customer satisfaction metrics. Their expertise in delivering tailored support strategies and leveraging advanced technologies has positively impacted client operations. Overall, their proven track record in gaming suggests they are well-suited for projects in this sector.
Read All Reviews

Select Industry to see insights

Gaming

Was this helpful?

Average Project Cost Breakdown

What Clients Have Said
Clients have expressed satisfaction with Agents Republic Inc.'s cost-effectiveness, highlighting their pricing as a key factor in selection. One client noted that the pricing 'fit our budget,' while another reported a '20% reduction in operational costs' achieved through strategic optimizations. Overall, feedback indicates that clients perceive strong value for money, with enhanced service quality and cost savings contributing to positive experiences.
Read All Reviews

Was this helpful?

View Profile
MoveUp Solutions

5.0 2 reviews

Undisclosed

< $25 / hr

10 - 49

Kharkiv, Ukraine

Services provided

15% Accounting

15% Back Office Outsourcing

15% Blockchain +4 services

15% Call Center Services

15% Customer Service Outsourcing

15% IT Strategy Consulting

10% Recruiting

MoveUp Solutions is a versatile agency specializing in customer support outsourcing and website development. With 100% positive feedback, clients praise their quick adaptability, proactive suggestions, and effective global communication. Their attention to detail and high-level service significantly contribute to client success and global expansion.

See all 2 projects
Reviews mention Detail-oriented
Clients have expressed high satisfaction with MoveUp Solutions, particularly highlighting their detail-oriented approach. One project manager noted their ability to react and adjust quickly to new circumstances, emphasizing that their attention to detail and consistent high-level service significantly contributed to advancing the business. The overall sentiment is overwhelmingly positive, with no areas for improvement identified by the client.

Customer Support for Lithuanian Digital Agency

5.0 Jul 12, 2018

We’re satisfied with MoveUP Solutions’ work because they react and adjust quickly to new circumstances. They not only have a positive attitude, but also provide valuable suggestions for procedural improvements. Their attention to detail and consistent high-level service enables us to move the business forward. They’re a pleasure to work with and we highly recommend them.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

MoveUp Solutions has demonstrated expertise in the Education and Advertising & Marketing sectors. In Education, they effectively supported a safety training company by enhancing their global presence through web development and strategic meetings, leading to expanded service offerings internationally. In Advertising & Marketing, they provided exceptional customer support, praised for responsiveness and procedural insights. Overall sentiment indicates strong satisfaction, with the provider's strengths lying in adaptability, communication, and impactful project execution.
Read All Reviews

Select Industry to see insights

Education Advertising & marketing

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients have expressed satisfaction with MoveUp Solutions' pricing relative to the value delivered. One client noted their impressive command of English and web design skills, highlighting their willingness to assist in expanding global presence. Another client praised the company's proactive approach and attention to detail, which contributed to effective project outcomes. Overall, feedback indicates that MoveUp Solutions provides high-quality service at a competitive price, making them a valuable partner for various projects.
Read All Reviews

Was this helpful?

View projects from:

Lithuania (1) United States (1)

Was this helpful?
View Profile
Gabbyville

3.5 1 review

$1,000+

< $25 / hr

50 - 249

Services provided

50% Call Center Services

25% Back Office Outsourcing

25% Customer Service Outsourcing

Gabbyville is an outbound call services provider known for its exceptional customer service team. The reviews are overwhelmingly positive, with clients appreciating the company's capacity to handle increased demand and save significant monthly costs. Notably, 100% of the feedback highlights the efficiency and helpfulness of their representatives, showcasing their strong operational capabilities.

See all 1 projects

Industry Experience

Gabbyville has received positive feedback primarily from the retail industry, where they excel in outbound calling services, enhancing customer support, and generating new business. Clients highlighted their effective communication and substantial cost savings, averaging over $5,000 monthly. The provider's strengths include exceptional customer service, adaptability, and efficiency, making them a strong candidate for enterprises seeking reliable outbound solutions in retail and potentially other sectors requiring similar services.
Read All Reviews

Select Industry to see insights

Retail

Was this helpful?

Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients have expressed a positive sentiment regarding Gabbyville's pricing and overall value for money. One client noted that the company saves them over $5,000 monthly, highlighting effective cost management. Additionally, clients appreciate the monthly billing structure, which facilitates budget planning. The consistent praise for their customer service further reinforces the perception of strong value, with one client stating, "everything is strong" about their services.
Read All Reviews

Was this helpful?

View Profile
BolsterBiz

5.0 7 reviews

$1,000+

< $25 / hr

50 - 249

Services provided

30% Customer Service Outsourcing

10% Content Marketing

10% Conversion Optimization +5 services

10% Email Marketing

10% IT Staff Augmentation

10% Pay Per Click

10% Search Engine Optimization

10% Social Media Marketing

BolsterBiz is a data management and customer support services company renowned for its strong alignment with client values and cost-effective solutions. Across multiple reviews, BolsterBiz received 100% positive feedback, frequently praised for their timely delivery, exceptional project management, and the personalized approach of their team members, who are seen as integral extensions of clients' teams.

See all 7 projects

1 of 1 reviews is 5 stars

$200,000 – $999,999 avg. project cost

Reviewed 1 time in the past 6 months
BolsterBiz has received positive feedback over the last six months, highlighting their effective project management and strong team culture. A client praised their ability to consistently source job postings and maintain accurate databases, noting that BolsterBiz acted as a seamless extension of their team. The client emphasized the exceptional ownership exhibited by BolsterBiz team members and expressed complete satisfaction with no areas for improvement identified. Overall, the sentiment reflects a high level of trust and value in BolsterBiz's services.
Read 1 Recent Review

Was this helpful?

Industry Experience

BolsterBiz demonstrates strong expertise in the Non-profit, eCommerce, Gaming, Financial Services, and Business Services sectors. Clients commend their responsiveness, professionalism, and ability to understand complex industry needs, resulting in improved operational efficiencies and customer satisfaction. Overall sentiment across these industries is highly positive, with particular praise for their onboarding processes, customer support, and cultural alignment, making them a suitable partner for organizations seeking dedicated support in these fields.
Read All Reviews

Select Industry to see insights

Gaming Financial services eCommerce Non-profit Business services

Was this helpful?

View projects from:

Las Vegas, Nevada (2) Austin, Texas (1) Stamford, Connecticut (1) Chicago, Illinois (1)

Was this helpful?

View Profile
Supporto

5.0 1 review

$1,000+

Undisclosed

50 - 249

Services provided

60% Call Center Services

40% Customer Service Outsourcing

Supporto is a customer service company specializing in multilingual communication and 24/7 client interaction. Reviews highlight their efficiency, with 100% of feedback noting their quick response times and professional demeanor. They are particularly praised for their adaptability and the positive impact they have on company reputation, with no significant negatives mentioned.

See all 1 projects

Industry Experience

Supporto has demonstrated strong capabilities in the Advertising & Marketing industry, particularly in handling customer interactions for diverse projects, including cryptocurrency betting. Clients commend their prompt communication, multilingual support, and adaptability. The overall sentiment is highly positive, with clients noting improved customer satisfaction and brand perception due to Supporto's efficient service. Potential clients in marketing and similar sectors seeking responsive and professional support may find Supporto to be a suitable partner.
Read All Reviews

Select Industry to see insights

Advertising & marketing

Was this helpful?

Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Supporto is noted for providing excellent value for money, particularly in their responsiveness and multilingual support. A marketing officer from White Owl emphasized that after considering costs, they chose Supporto due to their competitive pricing and effective performance. Clients reported significant time savings and positive customer feedback, highlighting the company's ability to handle inquiries promptly and professionally, which enhances the overall perception of their brand.
Read All Reviews

Was this helpful?

View Profile
MainSource 365 Tech LLC

4.9 4 reviews

$5,000+

$100 - $149 / hr

10 - 49

Pasig, Philippines

Services provided

40% IT Managed Services

20% Back Office Outsourcing

20% Call Center Services +2 services

10% Search Engine Optimization

10% Web Design

MainSource 365 Tech LLC is a comprehensive managed IT service provider offering solutions like cybersecurity, tech support, digital marketing, and web development. Clients commend their reliability and dedication, with 100% of reviewers highlighting their knowledgeable, responsive, and passionate team. The company is noted for efficiently increasing clients' performance and revenue, demonstrating a strong return on investment and seamless communication.

See all 4 projects
Reviews mention Efficient
Client feedback overwhelmingly highlights the efficiency of Main Source 365 Tech LLC. One client noted their ability to provide immediate solutions and handle issues proactively, emphasizing no time delays in project management. Another client praised their 'fun, smooth, fast communication' and described the team as 'efficient and knowledgeable.' Overall sentiment reflects strong satisfaction with the company's promptness and effectiveness, contributing to improved operational efficiency and increased donations for their projects.

Managed IT Services for Feline Adoption Center

5.0 Feb 17, 2021

We saving money and time while growing at the same time. Also with Main Source 365 Tech you should remember the intangible factors that they bring to the table. Passion + Purpose + Consistency + Transparent + Caring + Helpful + Efficient + Knowledgable + Affordable.
Read Full Review

IT Services for Retail Lumber and Construction Service

4.5 Sep 30, 2019

The cleaning they do increases our process efficiency, and whenever I have problems, they get them handled right away. There are no time delays, so whenever I have a need, they have somebody there who can work on it, regardless of the time difference between here and the Philippines. They are efficient and satisfy all my business needs.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

Main Source 365 Tech LLC has demonstrated expertise across various industries, including non-profit (feline rescue), B2B, real estate, and construction. Clients commend their proactive support, technical knowledge, and impactful solutions, such as significant revenue boosts and enhanced operational efficiency. The overall sentiment is highly positive, highlighting the provider's strengths in IT services, digital marketing, and customer engagement, making them a valuable partner for organizations seeking comprehensive technological support.
Read All Reviews

Select Industry to see insights

Construction Nonprofit Consumer Products Real estate

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (3) $10,000 to $49,000 (1)

What Clients Have Said
Clients consistently express satisfaction with the value and cost-effectiveness of Main Source 365 Tech LLC's services. One client noted a significant return on investment, reporting an increase in donations after engaging their services, while another highlighted a remarkable 500% revenue growth within a month, describing it as the best investment made. Overall, feedback indicates that their pricing is reasonable for the quality and comprehensiveness of the services provided, leading to positive business outcomes.
Read All Reviews

Was this helpful?

View projects from:

United States (3) Canada (1)

Was this helpful?
View Profile
A1 Call Center

4.8 3 reviews

$1,000+

< $25 / hr

250 - 999

Noida, India

Services provided

40% Back Office Outsourcing

25% Call Center Services

25% Customer Service Outsourcing +1 service

10% Sales Outsourcing

A1 Call Center is a customer service company specializing in outbound services, enhancing communication, and maintaining customer relationships. Reviews are overwhelmingly positive, highlighting strengths such as excellent customer service, efficiency, and cost savings, with minor critiques on processing speed and schedule flexibility. Approximately 100% of reviewers rate their experience as enjoyable or amazing, emphasizing strong customer relationships.

See all 3 projects
Reviews mention Efficient
The client feedback highlights a strong sentiment of efficiency associated with the service provider. They noted that the company significantly enhances productivity, stating, "They can carry all their tasks, making them very efficient at all times." Additionally, the client praised their responsibility, punctuality, and overall efficiency, emphasizing the premium nature of the service provided. Overall, the feedback reflects a positive assessment of the company's ability to deliver results effectively.

Customer Verification for Administrative Department

5.0 Aug 11, 2017

They can carry all their tasks, making them very efficient at all times. Their responsibility, punctuality, seriousness, and efficiency are notable strengths.
Read Full Review

Read All Reviews

Was this helpful?
Industry Experience

A1 Call Center has established a strong reputation in the Telecommunications and Legal industries, consistently receiving positive feedback for their customer service and efficiency. Clients noted their ability to develop strong relationships and provide significant cost savings, particularly in managing outbound calls. Overall sentiment across these industries is highly favorable, with clients appreciating their productivity and responsiveness. This provider is well-suited for organizations seeking reliable outbound services and effective customer engagement.
Read All Reviews

Select Industry to see insights

Telecommunications Legal Other industries

Was this helpful?

Average Project Cost Breakdown

Less than $10,000 (1) $50,000 to $199,999 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients have expressed positive sentiments regarding A1 Call Center's pricing and value for money, noting that their services are cost-effective. One client highlighted a monthly savings of $2,000, while another reported an impressive savings of $100,000 per month. Feedback also praised their competitive pricing structure and the quality of service provided, with clients feeling they receive excellent value for their investment. Overall, the company is viewed as delivering strong financial benefits alongside quality service.
Read All Reviews

Was this helpful?

View projects from:

Chicago, Illinois (1) New York City, New York (1) Flushing, New York (1)

Was this helpful?
View Profile

Tell us what you need — we’ll match you with top agencies and their real-time quotes in minutes.

Get My Quotes

Why Trust Clutch

At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.

Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.

Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.

We evaluate service providers using a structured methodology that combines:

In-depth client interviews and ratings
Comprehensive project details
Market presence
Portfolio examples and industry recognition

This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.

Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.

We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.

Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.

Top Inbound Call Center Agencies

An inbound call center company manages incoming customer communications on behalf of your organization. Agents answer calls, emails, chats, and even social messages from prospects or current customers. Their goal is to resolve issues quickly, improve customer satisfaction (CSAT), and free your internal team to focus on core activities. Many firms integrate directly with your CRM or help-desk platform, so every interaction is tracked and reported in real time.

Some of the typical offerings that inbound call center providers offer include:

Customer service & troubleshooting
Order entry and payment processing
Technical support (Tier 1 & Tier 2)
Product recalls and warranty management
Appointment scheduling and reservations
Help-desk ticketing and escalation
Multilingual and after-hours support
Cross-sell and up-sell programs

Some agencies also provide analytics dashboards, workforce management, and quality-assurance monitoring to ensure continuous improvement.

Pricing models vary, but here some examples:

Per-minute: $0.70–$1.25 per minute of agent talk time
Per-hour (dedicated agent): $18–$35 per agent hour in North America; $8–$20 offshore
Monthly seat fees: $1,500–$5,000+ for a full-time dedicated representative

Project complexity, language requirements, call volume, and service hours (24/7 vs. business hours) will influence the final budget. Always request a detailed breakdown of costs, including any setup or technology fees.

Start by outlining your call volume, peak hours, required languages, and technical integrations. Then evaluate potential partners on:

Proven experience in your industry
Average speed of answer (ASA) and first-call resolution (FCR) rates
Quality-assurance processes and agent training programs
Security certifications (PCI-DSS, ISO 27001, HIPAA, as applicable)
Transparent pricing and contract flexibility

Reading Clutch reviews lets you verify performance metrics and client satisfaction before signing.

Here are some examples of red flags you should watch for, be cautious if a provider:

Guarantees unrealistically high service levels without data
Lacks recorded sample calls or QA documentation
Is vague about data security or compliance standards
Provides inconsistent or delayed reporting
Charges hidden fees for basic services like script updates or report access

Transparency and measurable KPIs should be non-negotiable.

To help you with your hiring process, here are some of the questions you can ask:

How do you recruit, train, and retain agents for my account?
Which technologies and CRMs do you integrate with natively?
What are your average ASA, FCR, and abandonment rates?
Can you provide references or case studies in my industry?
How is pricing structured, and what additional fees could arise?
What data security and compliance certifications do you hold?
How often will I receive performance reports, and in what format?
Who will be my main point of contact, and how is issue escalation handled?

Inbound teams handle customer-initiated contacts such as support, inquiries, and orders, while outbound teams proactively reach out for sales, surveys, or payment reminders. Many modern BPO firms offer both services, but the skill sets, KPIs, and compliance requirements vary. Make sure the provider can demonstrate expertise in your specific use case.

E-commerce, SaaS, healthcare, financial services, and utilities all rely heavily on inbound support to maintain customer trust. Highly regulated sectors should prioritize partners with documented compliance processes and industry certifications.

Top Inbound Call Center Services

List of the Top Inbound Call Centers Services

Reviews mention Adaptable

Customer Service Outsourcing for Insurance Company

Industry Experience

Select Industry to see insights

Innovature BPO: AI-Driven Outsourcing Partner is very responsive

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Reliable

Call Waiting Support for Telecommunications Service

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Reviewed 1 time in the past 6 months

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Exceptional performance

BPO Services for IT Company

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Autonomous

Lead Generation for B2B SaaS Company

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Great team

Sales Outsourcing for Biotechnology Company

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Exceptional results

Call Center Services for Moving Company

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Flexible

Call Center & BPO Services for Transportation Company

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Industry Experience

Average Project Cost Breakdown

What Clients Have Said

Reviewed 1 time in the past 6 months

Industry Experience

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Easy to work with

Outsourced Customer Support for Online Dating Website

Customer Service & Data Entry Outsourcing for T-Shirt Seller

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Reviewed 2 times in the past 6 months

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Accommodating

Call Center Services for Fitness Apparel Brand

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown