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Top Inbound Call Center Services in the United Kingdom

From London’s financial and e-commerce corridors to fast-growing hubs in Manchester, Birmingham, Edinburgh, Cardiff, and Belfast, the U.K. offers world-class inbound customer service talent and infrastructure. On Clutch, you’ll find vetted partners that handle everything from U.K. call answering services and after-hours support to omnichannel help desk and escalation workflows.

Each provider is verified through our rigorous reviews process, which synthesizes detailed client interviews into actionable insights on outcomes, communication, and ROI. Use filters to narrow by budget, pricing model (per minute, per call, or dedicated seats), industry expertise, language coverage, hours of operation, and location. Start with these curated directories:

• Top Inbound Call Center Services

• Inbound Call Center Services in London

• Inbound Call Center Services in Manchester

• Inbound Call Center Services in Birmingham

• U.K. Inbound Call Center Services for Business Services

Ratings Updated: June 11, 2026
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15 Leaders 15 Contenders

172 Companies

Region: United Kingdom

List of the Top United Kingdom Inbound Call Centers Services

  • A-SALES AB Logotype

    4.9 67 reviews
    Premier Verified
    $1,000+
    < $25 / hr
    50 - 249
    London, England

    Services provided

    80% Sales Outsourcing
    10% Call Center Services
    10% Email Marketing

    A-SALES AB is a lead generation and appointment-setting company that partners with businesses across various industries. They are praised for their ability to enhance lead generation and improve appointment booking significantly, with positive feedback from 87.5% of reviewers highlighting their tailored outreach and strategic targeting. Their communication and project management are generally commended, though one review expressed dissatisfaction with their service quality and professionalism.

    See all 67 projects

    Reviews mention Flexible

    Client feedback highlights A-SALES AB's exceptional flexibility in adapting to evolving project requirements. One client noted their responsiveness and ability to meet deadlines without compromising quality, while another emphasized their understanding of specific needs and willingness to adjust strategies accordingly. Overall sentiment is highly positive, with clients appreciating A-SALES AB's adaptable approach, which significantly contributed to achieving project goals.
    • Appointment Setting for Lead Generation Agency
      4.0 May 20, 2024

      They have met our goals and are very responsive to our changing requirements. An understanding of our requirements plus the fact that they are very flexible.

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    • Lead Generation Services for IT Company
      5.0 Apr 2, 2024

      Never missed a beat, they delivered results punctually, but it was their responsiveness that solidified our partnership. They weren't just meeting our needs, they were anticipating and adapting to them, guiding us towards the next opportunity. Few can match the agility and flexibility that they brought to the table.

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    • Lead Gen & Appointment Setting for Video Solutions Company
      5.0 Mar 29, 2024

      Always on the ball and time-conscious, they met deadlines without sacrificing quality. They were responsive and adaptable to our needs, adopting a flexible approach to address our evolving requirements. Their prompt deliverables and receptivity to feedback made for a seamless collaboration.

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    • Sales Outsourcing & Lead Generation for Compliance Platform
      5.0 Feb 25, 2025

      2. Responsiveness & Adaptability They are highly responsive to feedback, making adjustments to sales messaging, lead qualification criteria, and outreach strategies as needed. Communication is efficient and proactive, with regular check-ins to align sales development efforts with our company's objectives. If any issues arise, they address them promptly and work collaboratively to resolve bottlenecks. Scalability & Flexibility Their sales process can be scaled quickly to match business needs, whether it's increasing outreach volume or refining targeting based on market response.

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    3 of 3 reviews are 5 stars
    Less than $10,000 avg. project cost

    Reviewed 3 times in the past 6 months

    In the past six months, clients have praised A-SALES AB for their effective appointment-setting services and lead generation capabilities. One client noted a 300% increase in appointment generation, while another highlighted over 30 qualified calls booked, reflecting significant improvements in outreach effectiveness. Clients appreciate the team's responsiveness and commitment to quality, although some have suggested smoother communication processes could enhance project management. Overall, sentiment remains highly positive, with no major areas for improvement identified.
    Read 3 Recent Reviews

    Industry Experience

    A-SALES AB has demonstrated expertise across various industries, including Information Technology, Business Services, Advertising & Marketing, and Healthcare. Feedback highlights their strengths in lead generation, appointment setting, and market penetration strategies. Clients across sectors report significant improvements in qualified meetings and pipeline growth. Overall, sentiment is positive, particularly within IT and Business Services, where their tailored approaches and responsive project management have been notably effective.

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    Select Industry to see insights

    Construction Consumer Products Government Manufacturing Financial services Education Healthcare Software Supply Chain, Logistics, and Transport Human Resources Advertising & marketing IT Services Consulting Business services Information technology

    Average Project Cost Breakdown

    Less than $10,000 (20) $10,000 to $49,000 (14)

    What Clients Have Said

    Clients consistently perceive A-SALES AB as offering excellent value for money, with many noting their competitive pricing and effective results. One client highlighted that they chose A-SALES due to their 'good value for cost' and 'high ratings'. Another mentioned they received '21 meetings with furniture manufacturers' after investing less than $10,000. Overall, the sentiment is positive, with clients appreciating the return on investment and quality of leads generated.
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  • Top Customer Service Logotype

    5.0 68 reviews
    Premier Verified
    $1,000+
    Undisclosed
    250 - 999
    London, England

    Services provided

    55% Customer Service Outsourcing
    15% Data Annotation Services
    10% Back Office Outsourcing +2 services
    10% Call Center Services
    10% Content Moderation Services

    Top Customer Service is a multifaceted customer support and call-handling company renowned for its professionalism and tailored solutions. They provide services such as inbound call handling, customer inquiry management, and content writing, with a focus on enhancing brand voice and consistency. Their reviews reflect a 95% satisfaction rate, with 100% of clients praising their professionalism and communication skills, although 10% noted room for more proactive content suggestions.

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    Reviews mention Transparent

    The feedback regarding transparency is overwhelmingly positive, highlighting Top Customer Service's organized project management and clear communication. Clients noted that weekly progress meetings ensured a transparent workflow, with all deliverables consistently meeting deadlines. One client remarked on their responsiveness and adaptability, praising how quickly they incorporated feedback. While they suggested improvements in documentation, the overall sentiment underscores a strong commitment to transparent practices throughout the project.
    • Customer Support Portal Dev & Design for Appliance Repair Co
      5.0 Dec 6, 2025

      Project management was very organized. Top Customer Service provided a clear timeline and milestone schedule, and each deliverable was delivered on or before the agreed deadlines. Weekly progress meetings helped keep things transparent.

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    Average Project Cost Breakdown

    $10,000 to $49,000 (18) $50,000 to $199,999 (11) $200,000 to $999,999 (6) $1,000,000 to $9,999,999 (1)

    What Clients Have Said

    Clients consistently praised Top Customer Service for its excellent value for money and competitive pricing. Feedback highlighted their ability to deliver high-quality support while remaining budget-friendly. For instance, one client noted, 'Good value for cost,' while another mentioned, 'Pricing fit our budget.' Overall, the sentiment across reviews indicates that clients felt they received substantial benefits from their investment, with improved response times and customer satisfaction justifying the costs incurred.
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    United States (18) Canada (13) France (1)

    This provider is fluent in 20 languages:

    • English
    • Spanish
    • Arabic
    • Hindi
    • Russian
    • Japanese
    • German
    • Javanese
    • Korean
    • French
    • Turkish
    • Italian
    View all languages

    This provider is available in 35 time zones:

    • Colombia Time (COT)
    • Near East Time (NET)
    • Middle East Time (MET)
    • China Taiwan Time (CTT)
    • Gulf Standard Time (GST)
    • Brazil Eastern Time (BET)
    • Greenwich Mean Time (GMT)
    • India Standard Time (IST)
    View all time zones

    London, England

    40 Wenlock Road MASBROUGH STREET
    London, England N1 7GH

    101 - 150

    8889730077

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  • SalesAR Logotype

    4.9 134 reviews
    Premier Verified
    $1,000+
    < $25 / hr
    50 - 249
    London, England

    Services provided

    60% Sales Outsourcing
    10% Account-Based Marketing
    10% Call Center Services +2 services
    10% Content Marketing
    10% Email Marketing

    SalesAR is a lead generation company that specializes in developing and executing multi-channel outreach strategies across various industries. The reviews indicate a high level of client satisfaction, with approximately 90% of feedback being positive. Clients frequently highlight SalesAR’s strong communication, project management, and ability to adapt to specialized industries. A recurring theme is their effectiveness in generating qualified leads and meaningful conversations, with over 80% of reviewers mentioning this aspect.

    See all 134 projects
    7 of 8 reviews are 5 stars
    Less than $10,000 avg. project cost

    Reviewed 8 times in the past 6 months

    Over the past six months, client feedback for SalesAR has been overwhelmingly positive. Key highlights include their proactive project management and the ability to deliver tailored lead generation strategies, as noted by the Director at CoStrategix who praised their structured approach and timely communication. Similarly, the Mergers and Acquisitions Director at Kaleidex remarked on their effective outreach, achieving a reply rate above 10%. Overall, clients appreciated the team’s responsiveness and strategic insights, with no significant areas for improvement identified.
    Read 8 Recent Reviews

    More responsive than most other service providers

    SalesAR is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch

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    United States (26) Ukraine (17) Germany (8) Estonia (4) Norway (3) Switzerland (3) Sweden (3) Russia (3) Denmark (3) Romania (3) Netherlands (2) Slovenia (2) Italy (2) England (2) Austria (2) Israel (2) Belarus (2) North Macedonia (2) Spain (2) Serbia (2) Ireland (1) Singapore (1) Cyprus (1) Croatia (1) China (1) Turkey (1) Canada (1) India (1) Poland (1) Monaco (1)

    This provider is fluent in 5 languages:

    • English
    • Spanish
    • Polish
    • Ukrainian
    • Czech

    This provider is available in 2 time zones:

    • Eastern Standard Time (EST)
    • Universal Coordinated Time (UTC)

    London, England

    124 City Road
    London, England EC1V 2NX

    2 - 5

    +44 20 8638 7275

    See All Locations (3)
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  • Paragon Sales Solutions Logotype

    4.9 45 reviews
    Premier Verified
    $1,000+
    $25 - $49 / hr
    10 - 49
    Countesthorpe, England

    Services provided

    25% Call Center Services
    25% Sales Outsourcing
    25% Social Media Marketing +3 services
    10% Other Marketing
    10% Web Design
    5% Business Consulting

    Paragon Sales Solutions is a sales and lead generation company that offers services such as telesales, outbound calling, and lead qualification. The company receives overwhelmingly positive feedback, with 100% of reviewers highlighting their impressive project management, adaptability, and ability to generate effective leads. Reviewers frequently commend the team’s communication skills and enthusiasm, with no major areas for improvement consistently identified.

    See all 45 projects

    Reviews mention Receptive

    Client feedback highlights Paragon Sales Solutions' exceptional receptiveness and ability to listen to client needs. One client noted their 'impressive ability to listen and implement,' while another praised their 'professional, attentive' approach and effective communication. Clients consistently reported strong project management and timely delivery, reinforcing a positive sentiment towards the company's customer-centric service model. Overall, the feedback reflects a high level of satisfaction with Paragon's responsiveness and dedication to meeting client expectations.
    • Sales Appointments Arrangement for Corporate Cleaning Co
      5.0 Jul 22, 2024

      Paragon Sales Solutions' ability to listen and implement is impressive. Their project management demonstrated excellent communication from the telemarketer Peter assigned to our account.

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    • Lead Generation & Telephony Services for Marketing Firm
      4.5 Jul 1, 2021

      More importantly, they took the time to listen to me and my needs before offering their services. They were truly nice, and I could get along with everybody on their team. I never felt awkward about working with them; everything was easygoing.

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    Industry Experience

    Paragon Sales Solutions has demonstrated expertise across various industries, including Education, Supply Chain, Logistics, Insurance, and Arts. Clients commend their responsiveness, effective communication, and ability to deliver tailored solutions. Feedback highlights significant impacts in enhancing lead generation, website development, and marketing strategies, fostering positive sentiments across sectors. Notably, their adaptability and commitment to client success make them a strong choice for organizations in need of sales and marketing support.

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    Select Industry to see insights

    Energy & natural resources Design Education Financial services Software Insurance Arts, entertainment & music Environmental Services Consulting Construction Business services Manufacturing Retail Research Other Industry Legal Advertising & marketing Consumer Products Wellness & Fitness IT Services Beauty & Cosmetics Sports Automotive Nonprofit Healthcare Media Real estate Supply Chain, Logistics, and Transport

    Average Project Cost Breakdown

    Less than $10,000 (18) $10,000 to $49,000 (2) $50,000 to $199,999 (2)

    What Clients Have Said

    Clients consistently commend Paragon Sales Solutions for their competitive pricing and high value for money. Feedback highlights that their services fit within various budgets while delivering quality results, such as generating leads and enhancing brand visibility. One client noted, "Pricing fit our budget," while another remarked on the "good value for cost." Overall sentiment reflects satisfaction with the company's cost-effectiveness and the tangible outcomes achieved, reinforcing their reputation as a valuable partner.
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    England (28) Ireland (1) Malaysia (1) United States (1)
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  • Task Virtual Logotype

    4.9 54 reviews
    Premier Verified
    $1,000+
    < $25 / hr
    50 - 249
    London, England

    Services provided

    40% Back Office Outsourcing
    20% Search Engine Optimization
    10% Call Center Services +3 services
    10% Customer Service Outsourcing
    10% Data Annotation Services
    10% Sales Outsourcing

    Task Virtual is a versatile outsourcing firm providing SEO and virtual assistance services. Clients consistently commend their project management and communication skills, resulting in enhanced web visibility and operational efficiency. Approximately 90% of reviews highlight their adaptability and industry-specific strategies, while 10% suggest minor improvements in technical explanations. Overall, clients express high satisfaction with Task Virtual's tailored and cost-effective solutions.

    See all 54 projects

    Industry Experience

    Task Virtual has demonstrated expertise across several industries, including Consumer Products, Financial Services, Information Technology, Advertising & Marketing, Arts & Entertainment, Education, and others. Clients praised their tailored SEO strategies, exceptional project management, and understanding of specific industry needs. Sentiment is overwhelmingly positive, with notable strengths in improving online visibility, enhancing customer service, and optimizing operational efficiency. This diverse experience positions Task Virtual as a strong fit for clients seeking targeted support in marketing, customer service, and back office operations.

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    Select Industry to see insights

    Arts, entertainment & music Information technology Advertising & marketing Beauty & Cosmetics IT Services Business services Healthcare Legal Financial services Consumer products & services Education

    Average Project Cost Breakdown

    Less than $10,000 (9) $10,000 to $49,000 (3) $50,000 to $199,999 (1)

    What Clients Have Said

    Clients consistently highlighted Task Virtual's exceptional value for money, noting their services as 'good value for cost' and a 'pricing fit for budget.' They appreciated the significant return on investment, with one client reporting monthly savings of $7,000-$8,500. Overall, sentiment is overwhelmingly positive, with multiple reviews commending the company's ability to deliver quality work on time while maintaining clear communication, resulting in enhanced operational efficiency and customer satisfaction.
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    United States (7) Canada (3) Australia (1) Germany (1) England (1)

    This provider is fluent in 7 languages:

    • Bengali
    • English
    • French
    • Hindi
    • Panjabi
    • Sindhi
    • Spanish

    This provider is available in 12 time zones:

    • Middle East Time (MET)
    • India Standard Time (IST)
    • Central European Time (CET)
    • Central Standard Time (CST)
    • Eastern European Time (EET)
    • Eastern Standard Time (EST)
    • Pacific Standard Time (PST)
    • Australia Central Time (ACT)
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    London, England

    Brixton Hill
    London, England SW2

    2 - 5

    3472846666

    See All Locations (17)
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  • Answer4u Logotype

    Not yet reviewed

    Verified
    $1,000+
    < $25 / hr
    50 - 249
    Nottingham , England

    Services provided

    55% Call Center Services
    35% Customer Service Outsourcing
    10% Back Office Outsourcing

    Answer4u is a call center service. The company is based in Nottingham , England. Their services include Call Center Services and Customer Service Outsourcing.

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  • Genmar (UK) Ltd Logotype

    Not yet reviewed

    Verified
    $1,000+
    $50 - $99 / hr
    10 - 49
    Bishop's Stortford, England

    Services provided

    60% IT Managed Services
    10% Cloud Consulting & SI
    10% Customer Service Outsourcing +2 services
    10% Cybersecurity
    10% IT Strategy Consulting

    Genmar (UK) Ltd is an IT managed services company. Established in 1996, the team offers IT managed services and cloud consulting & SI.

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  • SunTec India Logotype

    4.7 59 reviews
    $1,000+
    < $25 / hr
    1,000 - 9,999
    London, England

    Services provided

    10% Custom Software Development
    10% Digital Engineering
    5% Application Management & Support +15 services
    5% Back Office Outsourcing
    5% Business Consulting
    5% Content Writing Services
    5% Conversion Optimization
    5% Customer Service Outsourcing
    5% Data Annotation Services
    5% Document Digitization & Management
    5% Ecommerce Marketing
    5% Mobile App Development
    5% Pay Per Click
    5% Performance Marketing
    5% Robotics Process Automation
    5% Search Engine Optimization
    5% Social Media Marketing
    5% Web Development

    SunTec India is a versatile outsourcing firm offering a wide range of services including SEO, catalog management, data entry, photo editing, and advertising management. Approximately 90% of the reviews highlight their professionalism, timely delivery, and high-quality outputs, with notable commendations for their friendly and responsive communication. A recurring theme for improvement is the need for more proactive engagement with clients.

    See all 59 projects
    9 of 13 reviews are 5 stars
    Less than $10,000 avg. project cost

    Reviewed 13 times in the past 6 months

    Recent reviews of SunTec India highlight a generally positive sentiment, with clients praising their timely delivery, professionalism, and effective communication. For instance, a director noted their outstanding image editing quality, while another client appreciated the transformation of their social media presence, resulting in increased engagement. However, some feedback indicated the need for improved expectation management and proactivity. Overall, clients recommend SunTec India as a reliable partner for various outsourcing needs.
    Read 13 Recent Reviews

    Industry Experience

    SunTec India has demonstrated strong expertise across various industries including eCommerce, Advertising & Marketing, and Real Estate. In eCommerce, they excel in catalog management and branding, with positive feedback highlighting their timely delivery and communication. The Advertising & Marketing sector commends their creativity and effectiveness in enhancing engagement. Real estate clients appreciate their photo editing services, noting dependability and quality. Overall, sentiment is overwhelmingly positive, indicating a strong fit for businesses in these sectors.

    Read All Reviews

    Select Industry to see insights

    Information technology Food & Beverage Publishing Consumer products & services IT Services Legal Arts, entertainment & music Media Other industries Manufacturing Sports eCommerce Advertising & marketing Real estate Retail

    Average Project Cost Breakdown

    Less than $10,000 (13) $10,000 to $49,000 (5) $50,000 to $199,999 (1)

    What Clients Have Said

    Clients consistently highlight SunTec India's competitive pricing and excellent value for money. For instance, one client noted that their pricing fit their budget while delivering high-quality work across various tasks. Another client emphasized that SunTec's services, including photo editing and product management, provided significant returns on investment, leading to increased sales and improved efficiency. Overall, the sentiment reflects a strong appreciation for the affordability and effectiveness of their offerings.
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    More responsive than most other service providers

    SunTec India is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch
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  • Verbatim Virtual Receptionists Logotype

    4.8 2 reviews
    $1,000+
    < $25 / hr
    10 - 49
    Thatcham , England

    Services provided

    68% Call Center Services
    12% Sales Outsourcing
    10% Back Office Outsourcing +1 service
    10% Customer Service Outsourcing

    Verbatim Virtual Receptionists is a company specializing in call handling services, offering solutions such as call overflow management, spam filtering, and CRM integration. Reviews highlight a high satisfaction rate, with clients appreciating their flexibility and professionalism. Approximately 90% of reviewers emphasize their positive impact on operational efficiency and customer service. Clients commend their responsiveness and personalized service, with few areas identified for improvement.

    See all 2 projects

    Reviews mention High-quality work

    Verbatim Virtual Receptionists receives high praise for their high-quality work, particularly the professionalism and skill of their receptionists. Clients highlight the comprehensive training provided to staff, which enhances service delivery. One client noted that during a period of significantly increased call volume, Verbatim maintained high service levels without missing any calls, thereby impressing their own clients. Overall, the feedback reflects strong satisfaction with the quality and reliability of Verbatim's services.
    • Overflow Call Handling for Outsourcer
      5.0 Apr 24, 2020

      The quality of their receptionists really stands out. They put all their staff through a comprehensive call handling and service course which really shows when compared to other companies we have experienced. With the recent virus outbreak, they really came into their own as our call volumes were almost 10 times higher than usual for almost 2 weeks.

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    Industry Experience

    Verbatim Virtual Receptionists has garnered positive feedback across the IT Services and Software industries, highlighting their expertise in call handling and customization. Clients commend their professional service, effective call filtering, and seamless integration with CRM systems, which enhance customer support. The overall sentiment reflects satisfaction with their responsiveness and the quality of their agents, making them a reliable choice for businesses seeking efficient virtual reception solutions.

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    Select Industry to see insights

    IT Services Software

    Average Project Cost Breakdown

    $10,000 to $49,000 (2)

    What Clients Have Said

    Verbatim Virtual Receptionists is recognized for its cost-effectiveness and value for money, with clients noting competitive pricing and flexibility in service offerings. One client highlighted the affordability of their integration services, which met specific needs. Another client mentioned an annual investment of $5,000-$6,000, emphasizing satisfaction with the service's efficiency and responsiveness. Overall, the sentiment regarding their pricing aligns positively with the quality of service provided.
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  • AnswerForce Logotype

    4.4 18 reviews
    Undisclosed
    Undisclosed
    1,000 - 9,999
    Edinburgh, Scotland

    Services provided

    70% Call Center Services
    30% Customer Service Outsourcing

    AnswerForce is a comprehensive answering service provider offering 24/7 call management, personalized scripting, and CRM integration solutions. Overall feedback from their reviews is overwhelmingly positive, with a strong emphasis on their exceptional customer service, adaptability, and responsiveness. Notable mentions include efficiency and professionalism, with nearly 90% of reviews highlighting these aspects. However, there is a small percentage of dissatisfaction, primarily concerning communication and billing issues.

    See all 18 projects

    Reviews mention Professional

    Clients consistently commend AnswerForce for their professionalism and responsiveness. One client highlighted their representatives' handling of calls as 'perfect' and noted the continuous improvement of their services over time. Another client emphasized that the service is 'excellent and very professional,' contributing to substantial time and cost savings. Overall, the sentiment regarding professionalism is overwhelmingly positive, with clients expressing satisfaction and confidence in the quality of service provided.
    • Call Center Services for HR & Payroll Consulting Co
      4.5 Feb 19, 2021

      They’ve handled everything perfectly. Occasionally I listen to their recordings, and I’ve been pleasantly surprised by how well their representatives handle our calls. They’re very professional. I seldom have to contact them about an issue.

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    • Appointment Scheduling and Customer Orders for IT Company
      4.0 Dec 24, 2017

      Their work is excellent and very professional. AnswerForce is a company that offers an excellent service at a good cost. The service and treatment they provide is excellent quality.

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    Industry Experience

    AnswerForce has demonstrated expertise across diverse industries, including Energy & Natural Resources, Financial Services, Nonprofit, Consulting, Human Resources, IT Services, Construction, Education, Utilities, Retail, and Manufacturing. Clients commend their responsiveness, professionalism, and ability to streamline communication processes. Positive feedback highlights their adaptability and effective script management, especially in industries requiring 24/7 support. Overall, AnswerForce is well-suited for businesses that prioritize customer service and call management.

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    Select Industry to see insights

    Energy & natural resources Financial services Consulting Nonprofit Human Resources IT Services Construction Education Utilities Information technology Manufacturing Retail Business services

    Average Project Cost Breakdown

    Less than $10,000 (6) $50,000 to $199,999 (3) $10,000 to $49,000 (1)

    What Clients Have Said

    Overall, clients express positive sentiments regarding AnswerForce's cost-effectiveness and value for money. Several reviews highlight competitive pricing and flexible billing structures tailored to call volumes, such as a client noting a monthly cost of $225 for comprehensive service. Additionally, clients appreciate the high-quality service relative to pricing, with one stating that AnswerForce offers 'excellent service at a good cost.' However, some feedback indicates room for improvement in pricing transparency and billing clarity.
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    San Antonio, Texas (1) Edina, Minnesota (1) Denville, New Jersey (1) Buffalo, New York (1) New York City, New York (1) Cincinnati, Ohio (1) Los Angeles, California (1) Denver, Colorado (1) Phoenix, Arizona (1) Philadelphia, Pennsylvania (1) Loganville, Georgia (1) Levelland, Texas (1) Groveport, Ohio (1) Conway, Massachusetts (1) Orange County, California (1)
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  • Quantanite Logotype

    4.8 4 reviews
    $1,000+
    < $25 / hr
    1,000 - 9,999
    London, England

    Services provided

    30% Customer Service Outsourcing
    20% Back Office Outsourcing
    20% Call Center Services +2 services
    20% Sales Outsourcing
    10% Transcription

    Quantanite is a service provider specializing in data transcription, menu programming, and support staffing. The company consistently receives high praise for its efficiency, flexibility, and ability to integrate seamlessly with clients' teams. Reviews show a 100% positive satisfaction rate, highlighting their strong candidate pool and capacity to meet productivity expectations consistently. Quantanite's adaptability and commitment to exceeding client needs are recurrent themes across feedback.

    See all 4 projects

    Reviews mention Great team

    Quantanite has received positive feedback for their exceptional team, described as an extension of the client’s full-time staff. A co-founder noted the company’s analysts have been retained for four years, highlighting their commitment and effectiveness. Clients praised the strong candidate pool and dedication to tasks, indicating a high level of satisfaction with the team's performance and collaboration.
    • BPO Support Services for Recruitment Platform
      4.5 Feb 10, 2021

      Their analysts are like an extension of our full-time team. Large number of strong candidates, who are very committed to any task put in front of them.

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    Industry Experience

    Quantanite has demonstrated expertise across the Software and Food & Beverages industries. In Software, they excel in receipt transcription and operational support, receiving praise for their quality and efficiency. In the Food & Beverages sector, they effectively manage menu programming and support, showcasing flexibility and responsiveness. Overall, client sentiment is highly positive, highlighting Quantanite’s ability to integrate seamlessly with teams and deliver results that meet or exceed expectations.

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    Select Industry to see insights

    Software Food & Beverages

    Average Project Cost Breakdown

    $50,000 to $199,999 (2) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

    What Clients Have Said

    Client feedback regarding Quantanite's cost and value for money is predominantly positive. One client noted their fixed monthly billing per full-time employee as cost-effective, while another highlighted their competitive pricing as a key factor in selecting them. Overall, clients expressed satisfaction with the quality of work relative to costs, with one stating that Quantanite consistently exceeded productivity expectations and provided high-quality services. The sentiment indicates a strong perception of value for the investment made.
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    United States (2) Canada (1) England (1)
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  • Abacus Cambridge Partners Logotype

    4.9 4 reviews
    Undisclosed
    Undisclosed
    50 - 249
    London, England

    Services provided

    40% ERP Consulting and SI
    15% BI & Big Data Consulting & SI
    15% Custom Software Development +3 services
    10% Call Center Services
    10% Customer Service Outsourcing
    10% Sales Outsourcing

    Abacus Cambridge Partners is a versatile company specializing in API management, integration services, and business process outsourcing. The reviews indicate a high level of satisfaction with their technical proficiency, timely delivery, and flexibility, with nearly all feedback being positive. Clients consistently commend their quick adaptability and professional project management, making them a recommended partner for complex technical and integration projects.

    See all 4 projects

    Reviews mention Timely

    The feedback regarding Abacus Cambridge Partners highlights their consistent timeliness in project delivery. Clients noted that they often deliver work ahead of schedule, with one client stating they reduced the time to market from three months to just one day. Their project management team effectively handles updates and impediments, ensuring on-time delivery across multiple sprints. Overall, clients express high satisfaction with their responsiveness and commitment to meeting deadlines, reinforcing their reputation for reliability.
    • API Development for Telecommunications Company
      5.0 Dec 6, 2021

      They’re always on time, and sometimes, even ahead of time with delivering the work expected of them. Our projects have multiple phases and multiple releases, so we’re going into multiple sprints, and they’re always on time across each of the sprints that we plan. We also have daily standup meetings in the morning to discuss the updates coming up and an entire project management team handling the progress updates, impediments, and achievements.

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    • API Migration for Telecommunications Firm
      5.0 Apr 1, 2021

      They delivered on time with the right quality at no additional costs. We scoped everything correctly. Their project manager kept their commitments. Their integrity is without question. They warn us upfront if something is possible or not, and they deliver in the timeframe they promise or earlier.

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    Industry Experience

    Abacus Cambridge Partners has demonstrated strong expertise in the Telecommunications, Retail, and Financial Services industries. In Telecommunications, clients praised their API management capabilities, particularly with Apigee, highlighting rapid implementation and significant reduction in time-to-market. Retail clients valued their API maturity and governance skills, while feedback from Financial Services noted their effective BPO services and adaptability. Overall, sentiment across industries is highly positive, showcasing Abacus's ability to deliver quality solutions and enhance operational efficiency.

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    Select Industry to see insights

    Telecommunications Retail Financial services

    Average Project Cost Breakdown

    $50,000 to $199,999 (1) $1,000,000 to $9,999,999 (1)

    What Clients Have Said

    Clients generally perceive Abacus Cambridge Partners as offering excellent value for money. One review highlighted timely delivery and flexibility in adapting to dynamic requirements, reflecting a strong return on investment. Another client noted that their project was completed without additional costs, emphasizing the company's professionalism. However, some clients suggested improvements in resource allocation, indicating that while the costs are justified, scaling their expertise could enhance overall service efficiency.
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    United Arab Emirates (2) Kenya (1) United States (1)
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  • The Contact Company Logotype

    5.0 2 reviews
    Undisclosed
    Undisclosed
    1,000 - 9,999
    Birkenhead , England

    Services provided

    60% Customer Service Outsourcing
    20% Back Office Outsourcing
    10% Call Center Services +1 service
    10% Sales Outsourcing

    The Contact Company is a customer support and call center service provider known for delivering high-quality, scalable customer service. Their dedication to transparency and seamless project management has resulted in a customer satisfaction rate surpassing 80%. Approximately 100% of reviewers emphasize their positive company culture and commitment to client success.

    See all 2 projects

    Reviews mention Great team

    Clients consistently commend The Contact Company for their exceptional team dynamics and commitment to quality service. A representative from Great Little Trading Co. highlighted the 'seamless' collaboration and the team's dedication to transparency and problem-solving. The company's ability to deliver timely reports and solutions further reinforces their reputation for excellence, with clients expressing high satisfaction and a long-term partnership as evidence of their effectiveness.
    • Call Center Services for Children's Retailer
      5.0 Jan 24, 2019

      Our collaboration has been seamless. The team delivers timely reports and solutions as needed. Their team is committed to transparency and finding ways to address any obstacle that we meet.

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    Industry Experience

    The Contact Company has demonstrated expertise in the Media and Retail industries, providing high-quality customer support and call center services. In the Media sector, they excelled in scalability and customer satisfaction, surpassing goals with a focus on company culture and flexibility. In Retail, they have been recognized for delivering excellent results and transparency, reinforcing brand values. Overall, their strengths in both industries suggest a strong fit for projects requiring dedicated customer service solutions.

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    Select Industry to see insights

    Media Retail

    Average Project Cost Breakdown

    $200,000 to $999,999 (2)

    What Clients Have Said

    The Contact Company is praised for its value-based pricing, with clients noting that they provide cost-effective and high-quality customer service. A representative from YouView highlighted their impressive pricing during a competitive evaluation, while Great Little Trading Co. emphasized the company's ability to reflect their high-end brand at a reasonable cost. Overall, clients express high satisfaction with the balance of cost and quality, reinforcing the company's strong value proposition.
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    United States (1) England (1)
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  • AnswerConnect Logotype

    4.6 31 reviews
    Undisclosed
    Undisclosed
    1,000 - 9,999
    Edinburgh, Scotland

    Services provided

    70% Call Center Services
    30% Sales Outsourcing

    AnswerConnect is a business process outsourcing company specializing in virtual receptionist and inbound call handling services. The reviews are overwhelmingly positive, with about 90% highlighting their reliable, organized, and professional service. Clients frequently commend their ability to manage high call volumes efficiently, which saves time and labor costs. There is a consistent theme of satisfaction with their customer service and adaptable scripting options.

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    Reviews mention Timely

    Clients consistently highlight AnswerConnect's timely service as a significant strength. One reviewer noted, "The calls are answered in a timely manner, and calls are directed to the right person," reflecting a strong emphasis on promptness. Another client remarked on the "fast attention to the client" and the overall effectiveness of their service. The overall sentiment regarding timeliness is overwhelmingly positive, with no reported areas for improvement in this aspect.
    • Answering Services for Small Manufacturer
      5.0 Nov 2, 2017

      It is a fast service. For me, it's perfect. We have been with them for about 4 years.

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    • Answering Services for Healthcare Provider
      5.0 Aug 12, 2017

      The calls are answered in a timely manner. Calls are directed to the right person. There are no improvements.

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    • Customer Response Services for Small Manufacturer
      5.0 Aug 12, 2017

      It is a fast service. For me, it's perfect. We have been with them for about 4 years.

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    Industry Experience

    AnswerConnect has received positive feedback across multiple industries, including Retail, Legal, Manufacturing, Arts & Entertainment, Information Technology, Healthcare, Transportation, and Consumer Products. Clients commend their effective call handling, personalized customer service, and ability to manage large call volumes, which enhances productivity and customer satisfaction. Overall, the sentiment is highly favorable, particularly in sectors like Healthcare and Manufacturing, where reliable, efficient communication is crucial.

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    Retail Legal Manufacturing Arts, entertainment & music Information technology Other Industry Transportation Healthcare Real estate Consumer Products Business services Financial services Telecommunications Advertising & marketing

    Average Project Cost Breakdown

    Less than $10,000 (19) $10,000 to $49,000 (6) $50,000 to $199,999 (2) $200,000 to $999,999 (2) $1,000,000 to $9,999,999 (1)

    What Clients Have Said

    Client feedback on AnswerConnect indicates a strong sentiment regarding its cost-effectiveness and value for money. Many reviewers highlighted that the services provided have led to significant savings, with one client noting a monthly saving of $4,000 to $5,000. Others mentioned that the pricing is reasonable, with packages that fit their needs. Overall, clients appreciate the affordable rates combined with high-quality service, emphasizing that outsourcing to AnswerConnect has resulted in enhanced productivity and customer satisfaction.
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    Edinburgh, Scotland

    11 Rutland St
    Edinburgh, Scotland EH1 2AB

    50 - 75

    +44 800 802 1069

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  • SmartPA Logotype

    5.0 1 review
    $1,000+
    < $25 / hr
    250 - 999
    Edinburgh , Scotland

    Services provided

    35% Back Office Outsourcing
    35% Finance & Accounting Outsourcing (FAO)
    30% Call Center Services

    SmartPA is a professional services company specializing in providing skilled personal assistants to support businesses in scaling operations and improving customer engagement. Reviews indicate a highly positive experience, with a focus on seamless integration and exceptional personal service, as mentioned by 100% of reviewers. The company's ability to integrate their PAs as perceived internal team members is particularly praised.

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    Industry Experience

    SmartPA has demonstrated strong expertise in the consulting industry, particularly in franchise support and customer service. Clients highlight their seamless integration, effective communication, and ability to contribute to business growth through lead generation and appointment setting. Overall sentiment in this industry is highly positive, with clients appreciating the personal service and adaptability of SmartPA's team, making them a valuable partner for businesses aiming to scale and enhance operational efficiency.

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    Select Industry to see insights

    Consulting

    Average Project Cost Breakdown

    $50,000 to $199,999 (1)

    What Clients Have Said

    Clients express strong satisfaction with SmartPA's cost-effectiveness, noting that they provide high-quality service without the burden of excessive fees. One client highlighted an investment of approximately $100,000 and emphasized the seamless onboarding and integration of PAs into their team, which enhanced their business outcomes. The overall sentiment indicates that SmartPA offers significant value for money, making it an attractive option for businesses seeking flexible support without a premium price tag.
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  • Arise Logotype

    4.7 3 reviews
    $250,000+
    $25 - $49 / hr
    250 - 999
    Leeds, England

    Services provided

    61% Customer Service Outsourcing
    19% Call Center Services
    10% Back Office Outsourcing +1 service
    10% Corporate Training & Coaching

    Arise is an outbound services company specializing in call management, appointment setting, and marketing. It is praised for its reliability and strong communication, with reviews consistently highlighting helpful service and customer care. Approximately 100% of the reviews express satisfaction with no significant areas for improvement, and clients report financial savings ranging from $100 to $5,000 monthly.

    See all 3 projects

    Reviews mention Communicative

    Clients consistently commend Arise for their strong communication skills, highlighting their effectiveness in managing outbound sales calls and customer interactions. One client specifically noted that 'communication is strong' and emphasized that their customer service is commendable. Overall, the sentiment regarding Arise's communicative abilities is highly positive, with no suggested areas for improvement in this regard.
    • Appointment Setting for Small Marketing Agency
      4.5 Aug 11, 2017

      Their customer service is good. Communication is strong. There are no improvements.

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    Industry Experience

    Arise demonstrates strong expertise across various industries, including Telecommunications, Manufacturing, and Advertising & Marketing. Clients commend their reliability, effective communication, and ability to produce significant cost savings. Feedback highlights their strengths in handling outbound calls and appointment setting, with substantial time and financial efficiencies reported. Overall, the positive sentiment underscores Arise's suitability for businesses seeking dependable support in customer engagement and sales across these sectors.

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    Select Industry to see insights

    Telecommunications Manufacturing Advertising & marketing

    Average Project Cost Breakdown

    Less than $10,000 (1) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

    What Clients Have Said

    Clients generally perceive Arise as providing excellent value for money, with one reviewer noting a monthly savings of $2,000, while another mentioned a $100 reduction in costs. Overall sentiment reflects satisfaction with their services, as clients highlight reliability and effective communication. The pricing structure appears flexible, with some clients receiving package deals. The company's ability to save clients both time and money is consistently acknowledged, reinforcing their reputation for cost-effectiveness.
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    Leeds, England

    1 Park Row
    Leeds, England LS1 5JL

    251 - 300

    1+ 855-274-7301

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  • Face for Business Logotype

    4.8 3 reviews
    Undisclosed
    Undisclosed
    10 - 49
    Burscough, England

    Services provided

    50% Call Center Services
    50% Customer Service Outsourcing

    Face for Business is a company providing professional virtual receptionist and call answering services, praised for their personalized approach and seamless integration into client operations. Clients report a 100% satisfaction rate, highlighting improved customer relationships, enhanced service quality, and increased client conversions. The service is noted for its reliability, comprehensive call logging, and effective communication, with no areas identified for improvement.

    See all 3 projects

    Reviews mention Customized support

    Clients express high satisfaction with Face for Business's customized support, noting the personalized service provided by dedicated receptionists. One client highlighted their ability to build relationships with callers, creating a seamless experience that feels integrated with their own staff. Feedback emphasizes the importance of effective communication and the reliability of their services, particularly during challenging times like the COVID-19 pandemic. Overall, clients feel that Face for Business delivers exceptional, tailored support, enhancing their operations without any noted areas for improvement.
    • Virtual Receptionist Services for Accounting Firm
      5.0 Feb 28, 2022

      The onboarding process is seamless as well; none of our clients have noticed that we’ve switched to using a virtual receptionist, and they’ve even developed great relationships and rapport with the PAs. They even remind us to return some of our customer’s calls when we come back from a holiday. We communicate via emails and phone calls. They’re very good at updating their system according to our schedule and requests.

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    Industry Experience

    Face for Business has received positive feedback primarily in the Financial Services and Manufacturing industries. Clients from financial services praised their call answering and customer support, highlighting their ability to build personal relationships with clients and enhance client conversion rates. In the manufacturing sector, particularly in vaping and CBD products, they were commended for their understanding of client needs and seamless integration into company operations. Overall, sentiment across these industries is highly favorable, showcasing Face for Business as a reliable partner for organizations seeking personalized and effective customer service solutions.

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    Select Industry to see insights

    Financial services Manufacturing

    Average Project Cost Breakdown

    Less than $10,000 (2) $10,000 to $49,000 (1)

    What Clients Have Said

    Clients consistently praise Face for Business for providing high-quality services at competitive prices. One client noted their monthly investment of £300-£350 as cost-effective compared to hiring an in-house receptionist. Another highlighted the excellent value, stating they receive first-class support at a highly competitive price. Overall, the sentiment reflects satisfaction with both the affordability and the value delivered, with many clients viewing the service as integral to their operations.
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  • Medical PA Logotype

    4.5 1 review
    Undisclosed
    $25 - $49 / hr
    10 - 49
    Harlow, England

    Services provided

    35% Call Center Services
    35% Customer Service Outsourcing
    30% Back Office Outsourcing

    Medical PA is a call center service provider specializing in managing phone calls and appointment scheduling for medical clinics. Reviews highlight their professionalism and efficiency, with 100% of feedback indicating positive time savings and patient satisfaction. However, 100% of reviews also note the need for improvement in handling call transfers without dropping calls.

    See all 1 projects

    Industry Experience

    Medical PA demonstrates notable expertise in the healthcare industry, providing efficient call center services that significantly reduce administrative burdens for medical professionals. Feedback highlights their professionalism and responsiveness, leading to improved patient interactions. While praised for their efficiency, minor concerns about call handling consistency were noted. Overall, the sentiment is positive, making Medical PA a strong candidate for healthcare providers seeking to enhance patient management.

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    Select Industry to see insights

    Healthcare

    Average Project Cost Breakdown

    Less than $10,000 (1)

    What Clients Have Said

    Clients generally perceive Medical PA as offering good value for money, with one podiatrist noting an investment of approximately $7,500, which significantly saved him time previously spent on calls. The professionalism of their service received positive feedback, with patients appreciating the responsiveness. However, there were minor concerns regarding call handling consistency. Overall, the sentiment is favorable, indicating that clients find the cost justified by the efficiency and quality of service provided.
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  • Double Tap Marketing Ltd Logotype

    5.0 1 review
    $1,000+
    $25 - $49 / hr
    2 - 9
    Royal Wootton Bassett, England

    Services provided

    55% Call Center Services
    35% Email Marketing
    10% Sales Outsourcing

    Double Tap Marketing Ltd is a versatile marketing agency specializing in telemarketing, email marketing, and proposal writing. The company has received overwhelmingly positive feedback, with clients praising their ability to deliver exceptional results, such as securing high-value contracts and producing high-quality marketing materials. Over 90% of reviewers highlight their effective project management and commitment to exceeding expectations.

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    Industry Experience

    Double Tap Marketing Ltd has demonstrated significant expertise in the business services industry, particularly within the university accommodation cleaning sector. Clients praise their ability to enhance visibility and engage effectively with target audiences, resulting in substantial contract wins. Overall sentiment is highly positive, highlighting their strong project management, responsiveness, and commitment to client success. They are well-suited for businesses seeking comprehensive marketing support and innovative solutions tailored to specific industry needs.

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    Business services

    Average Project Cost Breakdown

    Less than $10,000 (1)

    What Clients Have Said

    Clients consistently commend Double Tap Marketing Ltd for their exceptional value for money, noting that their pricing is reasonable relative to the high-quality results achieved. One client highlighted that they spent £5,447 and secured contracts worth over £150,000, emphasizing the impressive return on investment. Feedback also indicates that the company operates with a personal touch, often exceeding expectations, which reinforces the sentiment that their services provide substantial value compared to larger agencies.
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  • ReveGro Logotype

    4.7 5 reviews
    $1,000+
    $50 - $99 / hr
    10 - 49
    Crewe, England

    Services provided

    50% Sales Outsourcing
    40% Call Center Services
    10% Social Media Marketing

    ReveGro is a sales and marketing agency praised for its ability to support business growth, lead generation, and brand visibility. Approximately 75% of reviewers commend their professional service and successful outcomes, though 25% noted room for improvement in project management. Clients value ReveGro’s alignment with company culture and their strategic approach to marketing communications.

    See all 5 projects

    Reviews mention Professional

    ReveGro has received high praise for their professionalism, with clients noting their ability to deliver a trusted service and effectively engage with organizational structures. One client highlighted Heather's impressive drive and her skill in understanding company culture, stating, "Her ability to engage with an organization's structure at all levels is a great attribute she possesses." Overall, the sentiment reflects a strong commitment to professional standards and successful project management.
    • Email Mktg & Sales Outsourcing for Drainage Maintenance Co
      5.0 Feb 12, 2024

      The drive and impact Heather has on the business is fabulous. Her ability to immerse herself and her business by understanding the culture and behaviour of your organization is a critical ingredient to her success. They have delivered a trusted and professional service over the period, aligning a back to basics strategy in developing and delivering a robust sales line for the business. I highly recommend Heather who is fantastic to work with who cuts straight through the issues and deals with them in a professional manner. Her ability to engage with an organisations structure at all levels is a great attribute she possesses.

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    Industry Experience

    ReveGro has garnered positive feedback across various industries, including Financial Services, Construction, Utilities, and Consulting. Clients commend their expertise in lead generation and marketing strategies, noting significant improvements in revenue and client engagement. The sentiment is particularly strong in Construction, where clients report successful revenue increases, while feedback from the Utilities sector highlights their effective project management. Overall, ReveGro is positioned as a trusted partner for businesses seeking growth in these sectors.

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    Select Industry to see insights

    Financial services Construction Utilities Consulting

    Average Project Cost Breakdown

    $10,000 to $49,000 (1)

    What Clients Have Said

    Clients consistently noted that ReveGro offers competitive pricing and good value for money. One client highlighted that ReveGro's pricing fit their budget, while another emphasized the 'great value for cost' and alignment of company values. Overall, the sentiment is positive, with clients appreciating the balance between cost and the quality of services provided, although some expressed a desire for improved project management and communication.
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    Sandbach, England (1) Salford, England (1) High Wycombe, England (1)
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  • NICE inContact Logotype

    3.8 4 reviews
    $1,000+
    < $25 / hr
    1,000 - 9,999
    London, England

    Services provided

    50% Call Center Services
    40% Customer Service Outsourcing
    10% Business Consulting

    NICE inContact is a business process outsourcing company specializing in customer service solutions, including inbound call handling and interactive voice response services. The reviews generally highlight positive aspects, with approximately 75% mentioning strengths such as updated tools, effective communication, and cost savings. However, some feedback suggests room for improvement in employee engagement to reduce turnover.

    See all 4 projects

    Reviews mention Easy to work with

    Clients consistently express a positive sentiment regarding their ease of collaboration with NICE inContact. They highlight the company's proactive approach and effective communication, noting that NICE inContact simplifies their operations by handling customer support independently. One client remarked on the convenience and ease of use as key strengths, while another appreciated the minimal need for their involvement. Overall, the feedback indicates a strong alignment with client needs, fostering a productive working relationship.
    • Inbound Calling Services for Business Service
      3.5 Nov 2, 2017

      They are proactive and make our job easier on a daily basis. They only contact us when it’s necessary. They do their job and we give them the power to make certain decisions, which is best for everyone. Their communication, convenience, and ease of use are their key strengths.

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    Industry Experience

    NICE inContact has demonstrated expertise across various industries, including Business Services, Information Technology, Media, and Other Industries. Clients commend their competitive pricing, effective customer support, and high-quality service, resulting in improved efficiency and time savings. Overall sentiment is positive, highlighting strengths such as updated tools and proactive communication. Businesses seeking reliable inbound service solutions, especially in seasons with fluctuating demand, will find NICE inContact to be a suitable provider.

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    Select Industry to see insights

    Other Industry Business services Information technology Media

    Average Project Cost Breakdown

    Less than $10,000 (2) $50,000 to $199,999 (1)

    What Clients Have Said

    Clients generally perceive NICE inContact as offering competitive pricing and good value for money. One review highlighted that the service provider saves approximately 5-10% on average monthly spending, while another noted an annual investment of $50,000 to $199,999, indicating a willingness to pay for quality. Although some clients reported spending more than before, they found the increased costs justified by the convenience and efficiency gained. Overall, the sentiment reflects satisfaction with the cost-to-value ratio.
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    Cedar Hill, Texas (1) New York City, New York (1) San Jose, California (1) Ashburn, Virginia (1)
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  • LuminaVest LTD Logotype

    5.0 1 review
    Undisclosed
    Undisclosed
    50 - 249
    Birmingham, England

    Services provided

    20% AI Development
    20% Application Testing
    20% Call Center Services +2 services
    20% Custom Software Development
    20% Direct Marketing

    LuminaVest is a comprehensive service provider specializing in real estate support, including lead generation, tech setup, and deal management. Reviews highlight their exceptional organizational skills and effective pipeline management, resulting in a five-star experience. With 100% positive feedback, clients report receiving 3–5 qualified leads daily and successful conversion rates of 10–15%.

    See all 1 projects

    Industry Experience

    LuminaVest LTD has demonstrated significant expertise in the real estate industry, excelling in lead generation, deal analysis, and technology setup. Clients have praised their organized approach, efficient project management, and strong results, reporting consistent lead flow and successful deal closures. Their strengths lie in comprehensive support throughout the real estate pipeline, making them a valuable partner for real estate investors seeking to scale operations effectively.

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    Select Industry to see insights

    Real estate

    Average Project Cost Breakdown

    $10,000 to $49,000 (1)

    What Clients Have Said

    Clients consistently highlight LuminaVest's competitive pricing and excellent value for money. One client noted that their 'pricing fit our budget' and emphasized the 'good value for cost' provided by the company. The comprehensive services offered, including tech setup and lead management, were deemed exceptional, contributing to a positive overall sentiment regarding the company's cost-effectiveness and return on investment.
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  • CALLCARE Logotype

    0.5 1 review
    $1,000+
    < $25 / hr
    250 - 999
    London, England

    Services provided

    40% Call Center Services
    40% Customer Service Outsourcing
    20% Back Office Outsourcing

    CALLCARE is a UK-based company providing out-of-hours telephone answering services. While their onboarding process is reportedly effective, with initial setup conducted smoothly, reviews highlight significant shortcomings in communication and project management. Approximately 80% of feedback emphasizes poor post-implementation support, with reports of unreturned communications and unmet contractual commitments, leading to project abandonment.

    See all 1 projects

    Industry Experience

    CALLCARE has received feedback primarily from the software industry, where they were tasked with providing out-of-hours support. Reviewers noted their effective onboarding process and reasonable pricing. However, overall sentiment indicates dissatisfaction due to poor post-implementation support, slow communication, and inadequate staff training, leading to a lack of engagement and fulfillment of contractual obligations. Potential clients in the software sector may consider CALLCARE's strengths in initial setup but should be cautious regarding ongoing service reliability.

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    Select Industry to see insights

    Software

    Average Project Cost Breakdown

    $10,000 to $49,000 (1)

    What Clients Have Said

    Clients have noted that CALLCARE offers a reasonable pricing structure, making it an attractive option for services. However, feedback indicates that the overall value is diminished by poor post-implementation support and communication issues. One client reported dissatisfaction with being billed despite abandoning the project due to unmet commitments. Overall, while the initial onboarding process was praised, the lack of responsiveness and ineffective staff training have led to concerns regarding the true value for money.
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  • Daktela UK Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Chester, England

    Services provided

    100% Call Center Services

    Call center company Daktela UK is located in Chester, England and Winnersh, England. Founded in 2005, the team specializes in Call Center Services.

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  • The Telemarketing Company Logotype

    Not yet reviewed

    $10,000+
    $50 - $99 / hr
    50 - 249
    Brighton, England

    Services provided

    40% Call Center Services
    40% Sales Outsourcing
    20% Customer Service Outsourcing

    Answering service company The Telemarketing Company is based in Brighton, England. The team focuses on Call Center Services and Sales Outsourcing.

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  • Origin Client Acquisition LTD Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    10 - 49
    North Walsham, England

    Services provided

    50% Call Center Services
    15% Customer Service Outsourcing
    15% Sales Outsourcing +3 services
    10% Other Marketing
    5% Email Marketing
    5% Marketing Strategy

    Origin Client Acquisition LTD is a call center company based in North Walsham, England. The team specializes in Call Center Services and Sales Outsourcing.

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  • NexAura Logotype

    Not yet reviewed

    $5,000+
    $100 - $149 / hr
    10 - 49
    Bradford, England

    Services provided

    30% Custom Software Development
    20% AI Consulting
    20% AI Development +3 services
    10% AI Agents
    10% Call Center Services
    10% Customer Service Outsourcing

    NexAura is a custom software development firm. The Bradford, England-based firm provides Custom Software Development and Artificial Intelligence.

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  • Online Giants Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    250 - 999
    London, England

    Services provided

    80% Call Center Services
    20% Customer Service Outsourcing

    Online Giants is a call center founded in 2013. The company offers Call Center Services and Customer Service Outsourcing.

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  • Abacus Outsourcing Logotype

    Not yet reviewed

    $250,000+
    < $25 / hr
    1,000 - 9,999
    London, England

    Services provided

    35% Call Center Services
    15% Business Consulting
    15% Sales Outsourcing +6 services
    10% Financial Consulting
    5% Custom Software Development
    5% Enterprise App Modernization
    5% HR Outsourcing
    5% IT Staff Augmentation
    5% Other IT Consulting and SI

    Abacus Outsourcing is a call center company. Based in Lahore, Pakistan and London, England, their team provides Call Center Services and Business Consulting.

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    More responsive than most other service providers

    Abacus Outsourcing is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch

    London, England

    2 Kingdom Street
    London, England W2 6BD

    2 - 5

    +44 (0) 203 580 4343

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  • Hero PA Logotype

    Not yet reviewed

    Undisclosed
    $50 - $99 / hr
    10 - 49
    Horsham, England

    Services provided

    90% Call Center Services
    5% Customer Service Outsourcing
    5% Sales Outsourcing

    Founded in 2017, Hero PA is an answering service company. The team focuses on Call Center Services and Customer Service Outsourcing.

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  • Webhelp Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10,000+
    London, England

    Services provided

    33% Customer Service Outsourcing
    23% Call Center Services
    15% Sales Outsourcing +17 services
    5% Back Office Outsourcing
    5% Business Consulting
    5% Finance & Accounting Outsourcing (FAO)
    1% AI Development
    1% BI & Big Data Consulting & SI
    1% CRM Consulting and SI
    1% Custom Software Development
    1% Digital Strategy
    1% Graphic Design
    1% HR Consulting
    1% Mobile App Development
    1% Transcription
    1% Translation
    1% UX/UI Design
    1% Unified Communications Consulting & SI
    1% Web Design
    1% Web Development

    Webhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.

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    London, England

    Brock House 19 Langham Street
    London, England W1W 7NY

    More than 5k

    +44 (0)1324575000

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  • 3C Online Logotype

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    10 - 49
    London, England

    Services provided

    55% Customer Service Outsourcing
    30% Sales Outsourcing
    10% Content Marketing +1 service
    5% Content Writing Services

    3C Online, a Customer Service Outsourcing company, was launched in 2015. The team specializes in Customer Service Outsourcing and Sales Outsourcing.

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  • The Call Answering Company Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Kingston upon Hull, England

    Services provided

    100% Call Center Services

    The Call Answering Company is an answering service. The team focuses on Call Center Services, and the company is based in Kingston upon Hull, England.

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  • Whistl Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Marlow, England

    Services provided

    30% Fulfillment
    15% Call Center Services
    10% Back Office Outsourcing +8 services
    10% Customer Service Outsourcing
    10% Logistics & Supply Chain Consulting
    5% Air Freight
    5% Freight forwarding
    5% Ocean Freight
    5% Rail Freight
    3% Direct Marketing
    2% Product Marketing

    Whistl , a Fulfillment company, was founded in 1950. The team focuses on Fulfillment and Call Center Services and is based in Marlow, England.

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  • Unity4 Logotype

    Not yet reviewed

    $10,000+
    $25 - $49 / hr
    1,000 - 9,999
    Bridgnorth, England

    Services provided

    57% Call Center Services
    16% Customer Service Outsourcing
    10% Sales Outsourcing +5 services
    4% Conversion Optimization
    4% Marketing Strategy
    4% Translation
    3% Email Marketing
    2% Digital Strategy

    Unity4 is a call center. The Surry Hills, Australia-based team specializes in Call Center Services and Customer Service Outsourcing.

    Read more

    Bridgnorth, England

    The Old Grammar School, St Leonards Close
    Bridgnorth, England WV16

    251 - 300

    0800 003 039

    See All Locations (2)
    View Profile
  • Connect Communications Services Ltd Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    10 - 49
    Roslin, Scotland

    Services provided

    80% Call Center Services
    20% Customer Service Outsourcing

    Connect Communications Services Ltd is a call center. They are headquartered in Roslin, Scotland and have small team. Their services include Call Center Services and Customer Service Outsourcing.

    Read more
    View Profile
  • Firstsource Solutions Logotype

    Not yet reviewed

    $100,000+
    < $25 / hr
    1,000 - 9,999
    London , England

    Services provided

    45% Call Center Services
    35% Customer Service Outsourcing
    10% Business Consulting +1 service
    10% Finance & Accounting Outsourcing (FAO)

    Firstsource Solutions is a large London , England-based phone answering service. Their services include Call Center Services and Customer Service Outsourcing.

    Read more
    View Profile
  • e-PA Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Shanklin, England

    Services provided

    70% Customer Service Outsourcing
    30% Call Center Services

    E-PA is a Customer Service Outsourcing company. They were established in 2002, and their services include Customer Service Outsourcing and Call Center Services.

    Read more
    View Profile
  • Pocket Receptionist Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249
    Lowestoft , England

    Services provided

    80% Call Center Services
    20% Customer Service Outsourcing

    Established in 2016, Pocket Receptionist is a midsize Lowestoft , England-based call center. Their services include Call Center Services and Customer Service Outsourcing.

    Read more
    View Profile
  • Bill Gosling Outsourcing Logotype

    Not yet reviewed

    $10,000+
    < $25 / hr
    1,000 - 9,999
    Glasgow , Scotland

    Services provided

    35% Customer Service Outsourcing
    25% Call Center Services
    10% Back Office Outsourcing +4 services
    10% Corporate Training & Coaching
    10% Sales Outsourcing
    5% AI Development
    5% Other Application Development

    Large Customer Service Outsourcing company Bill Gosling Outsourcing, is in Newmarket, Canada and Glasgow , Scotland. The team offers Customer Service Outsourcing and Call Center Services.

    Read more

    Glasgow , Scotland

    Anderston House 389 Argyle Street
    Glasgow , Scotland G2 8LR

    251 - 300

    See All Locations (5)
    View Profile
  • Zebra Connexions Ltd Logotype

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    10 - 49
    Harlow, England

    Services provided

    80% Call Center Services
    20% Back Office Outsourcing

    Established in 2004, Zebra Connexions Ltd is an answering service. The small team specializes in Call Center Services and Back Office Outsourcing.

    Read more
    View Profile
  • Integreon Logotype

    Not yet reviewed

    $5,000+
    < $25 / hr
    1,000 - 9,999
    London , England

    Services provided

    45% Back Office Outsourcing
    25% Transcription
    10% Call Center Services +2 services
    10% Customer Service Outsourcing
    10% Sales Outsourcing

    Integreon, a large Back Office Outsourcing company, is headquartered in New York, New York and Makati, Philippines. Their services include Back Office Outsourcing and Transcription.

    Read more

    London , England

    100 Leman Street
    London , England E1 8GH

    50 - 75

    44.800.520.0447

    See All Locations (6)
    View Profile
  • RMACC Group Logotype

    Not yet reviewed

    $5,000+
    < $25 / hr
    50 - 249
    Port glasgow, Scotland

    Services provided

    60% Call Center Services
    20% Sales Outsourcing
    10% Back Office Outsourcing +2 services
    5% Customer Service Outsourcing
    5% Translation

    RMACC Group, an answering service, is headquartered in Port glasgow, Scotland. Established in 2019, the team offers Call Center Services and Sales Outsourcing.

    Read more
    View Profile
  • Lemon Contact Centre Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    50 - 249
    Stockton-on-Tees , England

    Services provided

    52% Call Center Services
    25% Customer Service Outsourcing
    23% Back Office Outsourcing

    Lemon Contact Centre, a telephone answering service, is located in Stockton-on-Tees , England. Their services include Call Center Services and Customer Service Outsourcing.

    Read more
    View Profile
  • FM Outsource Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    250 - 999
    Bury, England

    Services provided

    80% Customer Service Outsourcing
    10% Business Consulting
    5% Transcription +1 service
    5% Translation

    FM Outsource is a Bury, England-based Customer Service Outsourcing company. They specialize in Customer Service Outsourcing and Business Consulting and were founded in 2012.

    Read more
    View Profile
  • The Answer Centre Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    50 - 249
    Wokingham , England

    Services provided

    70% Call Center Services
    20% Customer Service Outsourcing
    10% Back Office Outsourcing

    The Answer Centre is an answering service. The Wokingham , England-based team specializes in Call Center Services and Customer Service Outsourcing.

    Read more
    View Profile
  • Angel Call Handling Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    2 - 9
    Andover, England

    Services provided

    38% Call Center Services
    36% Customer Service Outsourcing
    26% Sales Outsourcing

    Angel Call Handling is a small telephone answering service. Launched in 2017, the team offers Call Center Services and Customer Service Outsourcing.

    Read more
    View Profile
  • Ultracomms Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    10 - 49
    Portchester, England

    Services provided

    100% Call Center Services

    Answering service Ultracomms was founded in 2004. The firm provides Call Center Services, and is small.

    Read more
    View Profile
  • Virtually There Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    10 - 49
    Bristol, England

    Services provided

    90% Call Center Services
    10% Customer Service Outsourcing

    Virtually There is a call center service. The team is headquartered in Bristol, England, and their services include Call Center Services and Customer Service Outsourcing.

    Read more
    View Profile
  • Your Office & PA Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Runcorn, England

    Services provided

    100% Call Center Services

    Your Office & PA, a phone answering service, was launched in 2007. The team offers Call Center Services.

    Read more
    View Profile

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At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.

Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.

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We evaluate service providers using a structured methodology that combines:

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This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.

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Ability to deliver
Focus
Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 A-SALES AB
2 Top Customer Service
3 SalesAR
4 SunTec India
5 Verbatim Virtual Receptionists
6 AnswerForce
7 Quantanite
8 Abacus Cambridge Partners
9 Paragon Sales Solutions
10 The Contact Company
11 AnswerConnect
12 Task Virtual
13 SmartPA
14 Arise
15 Face for Business

List of the Top 15 United Kingdom Inbound Call Centers Services

  1. A-SALES AB Logotype

    A-SALES AB

    $1,000+
    < $25 / hr
    50 - 249
    London, England

    Ability to deliver

    38.9/40.0
    20/20 Reviews
    10/10 Clients & Experience
    8.9/10 Market Presence

    Service focus

    30% Inbound Voice Services
    70% Other
    View Profile Visit Website
  2. Top Customer Service Logotype

    Top Customer Service

    $1,000+
    Undisclosed
    250 - 999
    London, England

    Ability to deliver

    34.8/40.0
    20/20 Reviews
    8.6/10 Clients & Experience
    6.2/10 Market Presence

    Service focus

    140% Inbound Voice Services
    View Profile Visit Website
  3. SalesAR Logotype

    SalesAR

    $1,000+
    < $25 / hr
    50 - 249
    London, England

    Ability to deliver

    38/40.0
    20/20 Reviews
    10/10 Clients & Experience
    8/10 Market Presence

    Service focus

    30% Inbound Voice Services
    70% Other
    View Profile Visit Website
  4. SunTec India Logotype

    SunTec India

    $1,000+
    < $25 / hr
    1,000 - 9,999
    London, England

    Ability to deliver

    37.1/40.0
    19/20 Reviews
    8.4/10 Clients & Experience
    9.7/10 Market Presence

    Service focus

    10% Inbound Voice Services
    90% Other
    View Profile Visit Website
  5. Verbatim Virtual Receptionists Logotype

    Verbatim Virtual Receptionists

    $1,000+
    < $25 / hr
    10 - 49
    Thatcham , England

    Ability to deliver

    32.5/40.0
    15.6/20 Reviews
    8.5/10 Clients & Experience
    8.4/10 Market Presence

    Service focus

    224% Inbound Voice Services
    View Profile Visit Website
  6. AnswerForce Logotype

    AnswerForce

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Edinburgh, Scotland

    Ability to deliver

    31.2/40.0
    14.6/20 Reviews
    8.3/10 Clients & Experience
    8.4/10 Market Presence

    Service focus

    270% Inbound Voice Services
    View Profile Visit Website
  7. Quantanite Logotype

    Quantanite

    $1,000+
    < $25 / hr
    1,000 - 9,999
    London, England

    Ability to deliver

    30.3/40.0
    15.6/20 Reviews
    7.6/10 Clients & Experience
    7.1/10 Market Presence

    Service focus

    120% Inbound Voice Services
    View Profile Visit Website
  8. Abacus Cambridge Partners Logotype

    Abacus Cambridge Partners

    Undisclosed
    Undisclosed
    50 - 249
    London, England

    Ability to deliver

    32/40.0
    15.8/20 Reviews
    8.2/10 Clients & Experience
    8/10 Market Presence

    Service focus

    50% Inbound Voice Services
    50% Other
    View Profile Visit Website
  9. Paragon Sales Solutions Logotype

    Paragon Sales Solutions

    $1,000+
    $25 - $49 / hr
    10 - 49
    Countesthorpe, England

    Ability to deliver

    30.8/40.0
    17.6/20 Reviews
    6.4/10 Clients & Experience
    6.8/10 Market Presence

    Service focus

    75% Inbound Voice Services
    25% Other
    View Profile Visit Website
  10. The Contact Company Logotype

    The Contact Company

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Birkenhead , England

    Ability to deliver

    24.7/40.0
    16.2/20 Reviews
    2.7/10 Clients & Experience
    5.8/10 Market Presence

    Service focus

    150% Inbound Voice Services
    View Profile Visit Website
  11. AnswerConnect Logotype

    AnswerConnect

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Edinburgh, Scotland

    Ability to deliver

    24.5/40.0
    15/20 Reviews
    1/10 Clients & Experience
    8.4/10 Market Presence

    Service focus

    210% Inbound Voice Services
    View Profile Visit Website
  12. Task Virtual Logotype

    Task Virtual

    $1,000+
    < $25 / hr
    50 - 249
    London, England

    Ability to deliver

    27.2/40.0
    16.6/20 Reviews
    2.2/10 Clients & Experience
    8.3/10 Market Presence

    Service focus

    50% Inbound Voice Services
    50% Other
    View Profile Visit Website
  13. SmartPA Logotype

    SmartPA

    $1,000+
    < $25 / hr
    250 - 999
    Edinburgh , Scotland

    Ability to deliver

    24.1/40.0
    16.2/20 Reviews
    7.9/10 Clients & Experience
    0/10 Market Presence

    Service focus

    90% Inbound Voice Services
    10% Other
    View Profile Visit Website
  14. Arise Logotype

    Arise

    $250,000+
    $25 - $49 / hr
    250 - 999
    Leeds, England

    Ability to deliver

    23/40.0
    15.2/20 Reviews
    0/10 Clients & Experience
    7.8/10 Market Presence

    Service focus

    179% Inbound Voice Services
    View Profile Visit Website
  15. Face for Business Logotype

    Face for Business

    Undisclosed
    Undisclosed
    10 - 49
    Burscough, England

    Ability to deliver

    22.3/40.0
    15.6/20 Reviews
    0.4/10 Clients & Experience
    6.3/10 Market Presence

    Service focus

    250% Inbound Voice Services
    View Profile Visit Website
  16. Medical PA Logotype

    Medical PA

    Undisclosed
    $25 - $49 / hr
    10 - 49
    Harlow, England

    Ability to deliver

    20.1/40.0
    14.6/20 Reviews
    1.4/10 Clients & Experience
    4/10 Market Presence

    Service focus

    175% Inbound Voice Services
    View Profile Visit Website
  17. Double Tap Marketing Ltd Logotype

    Double Tap Marketing Ltd

    $1,000+
    $25 - $49 / hr
    2 - 9
    Royal Wootton Bassett, England

    Ability to deliver

    20.8/40.0
    16.2/20 Reviews
    0/10 Clients & Experience
    4.6/10 Market Presence

    Service focus

    165% Inbound Voice Services
    View Profile Visit Website
  18. ReveGro Logotype

    ReveGro

    $1,000+
    $50 - $99 / hr
    10 - 49
    Crewe, England

    Ability to deliver

    21/40.0
    15.2/20 Reviews
    1.8/10 Clients & Experience
    4/10 Market Presence

    Service focus

    120% Inbound Voice Services
    View Profile Visit Website
  19. NICE inContact Logotype

    NICE inContact

    $1,000+
    < $25 / hr
    1,000 - 9,999
    London, England

    Ability to deliver

    18.4/40.0
    12.4/20 Reviews
    0/10 Clients & Experience
    6/10 Market Presence

    Service focus

    230% Inbound Voice Services
    View Profile Visit Website
  20. LuminaVest LTD Logotype

    LuminaVest LTD

    Undisclosed
    Undisclosed
    50 - 249
    Birmingham, England

    Ability to deliver

    20.4/40.0
    16.4/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    60% Inbound Voice Services
    40% Other
    View Profile Visit Website
  21. CALLCARE Logotype

    CALLCARE

    $1,000+
    < $25 / hr
    250 - 999
    London, England

    Ability to deliver

    16.3/40.0
    1.6/20 Reviews
    7.6/10 Clients & Experience
    7.1/10 Market Presence

    Service focus

    200% Inbound Voice Services
    View Profile Visit Website
  22. Daktela UK Logotype

    Daktela UK

    Undisclosed
    Undisclosed
    10 - 49
    Chester, England

    Ability to deliver

    10/40.0
    0/20 Reviews
    4.5/10 Clients & Experience
    5.6/10 Market Presence

    Service focus

    300% Inbound Voice Services
    View Profile Visit Website
  23. The Telemarketing Company Logotype

    The Telemarketing Company

    $10,000+
    $50 - $99 / hr
    50 - 249
    Brighton, England

    Ability to deliver

    9.9/40.0
    0/20 Reviews
    3.7/10 Clients & Experience
    6.2/10 Market Presence

    Service focus

    160% Inbound Voice Services
    View Profile Visit Website
  24. Origin Client Acquisition LTD Logotype

    Origin Client Acquisition LTD

    $1,000+
    < $25 / hr
    10 - 49
    North Walsham, England

    Ability to deliver

    8.2/40.0
    0/20 Reviews
    3.6/10 Clients & Experience
    4.6/10 Market Presence

    Service focus

    180% Inbound Voice Services
    View Profile Visit Website
  25. NexAura Logotype

    NexAura

    $5,000+
    $100 - $149 / hr
    10 - 49
    Bradford, England

    Ability to deliver

    11/40.0
    0/20 Reviews
    7/10 Clients & Experience
    4/10 Market Presence

    Service focus

    50% Inbound Voice Services
    50% Other
    View Profile Visit Website
  26. Answer4u Logotype

    Answer4u

    $1,000+
    < $25 / hr
    50 - 249
    Nottingham , England

    Ability to deliver

    7.6/40.0
    0/20 Reviews
    2/10 Clients & Experience
    5.6/10 Market Presence

    Service focus

    235% Inbound Voice Services
    View Profile Visit Website
  27. Online Giants Logotype

    Online Giants

    $1,000+
    < $25 / hr
    250 - 999
    London, England

    Ability to deliver

    7.6/40.0
    0/20 Reviews
    3.6/10 Clients & Experience
    4/10 Market Presence

    Service focus

    280% Inbound Voice Services
    View Profile Visit Website
  28. Abacus Outsourcing Logotype

    Abacus Outsourcing

    $250,000+
    < $25 / hr
    1,000 - 9,999
    London, England

    Ability to deliver

    7.6/40.0
    0/20 Reviews
    0/10 Clients & Experience
    7.6/10 Market Presence

    Service focus

    105% Inbound Voice Services
    View Profile Visit Website
  29. Hero PA Logotype

    Hero PA

    Undisclosed
    $50 - $99 / hr
    10 - 49
    Horsham, England

    Ability to deliver

    7.6/40.0
    0/20 Reviews
    1.4/10 Clients & Experience
    6.1/10 Market Presence

    Service focus

    280% Inbound Voice Services
    View Profile Visit Website
  30. Webhelp Logotype

    Webhelp

    Undisclosed
    Undisclosed
    10,000+
    London, England

    Ability to deliver

    7.2/40.0
    0/20 Reviews
    0/10 Clients & Experience
    7.2/10 Market Presence

    Service focus

    135% Inbound Voice Services
    View Profile Visit Website

U.K. Inbound Call Center Services FAQs

U.K. providers combine trained agents, robust QA, and enterprise-grade security with familiarity across British accents and customer expectations. For European companies, the U.K. timezone enables same-day coverage; for North American teams, many agencies offer seamless 24/7 call center services in the U.K. to extend hours and reduce abandonment after close.

In addition, you’ll benefit from mature compliance practices (U.K. GDPR), common certifications (ISO 27001, PCI DSS where relevant), and Ofcom-aligned telephony standards. Many firms offer multilingual support (English plus European languages) and proven sector knowledge in regulated industries like financial services and healthcare.

Pricing varies depending on factors like scope, coverage, and specialization. On Clutch, most inbound call center firms in the United Kingdom charge:

  • Per-minute billing: £0.60 – £1.20 per minute for standard inbound customer service
  • Per-call packages: £1.20 – £3.50 per call, often used for basic U.K. call answering services
  • Dedicated agents: £16 – £35 per hour, depending on experience, industry, and language needs
  • Monthly plans: £200 – £2,000+ for bundled minutes, reporting, and limited overflow
  • One-time setup/onboarding: £300 – £1,500, especially for IVR, CRM, and scripting

Clients should expect premium pricing for 24/7 coverage, bilingual agents, advanced integrations (e.g., Salesforce, HubSpot, Zendesk), and high-compliance verticals.

U.K. teams support a wide range of sectors and niches, reflecting the region’s dynamic and diverse business landscape. It’s common to find dedicated providers for markets like:

  • E-commerce and retail for order management, returns, and delivery queries
  • Financial services and fintech for compliant identity verification and customer support
  • Travel and hospitality for reservations and itinerary changes
  • Healthcare and medtech (non-clinical) for patient comms and appointment handling
  • Utilities and energy for billing and outage support
  • SaaS and technology for tier-1 help desk and triage
  • Property and proptech for tenant and maintenance lines
  • Education and nonprofits for inquiry management and admissions
  • Public sector support desks where applicable procurement allows

Define your project’s specific requirements and objectives to guide your search. Then, go to Clutch to explore your options, carefully assessing the following:

  1. Forecast volume and coverage — peaks, seasonality, after-hours needs, and SLAs (e.g., 80/20 service level)
  2. Domain experience — ask for U.K. case studies in your industry
  3. Tech stack and expertise — IVR design, call recording, QA, and CRM/ITSM integrations
  4. Compliance knowledge — U.K. GDPR, ISO 27001, PCI DSS (if handling payments), Cyber Essentials
  5. Performance by crucial KPIs — average speed of answer (ASA), first contact resolution (FCR), AHT, CSAT, NPS, QA scores, abandonment rate
  6. Culture fit — agent training, tone, and brand alignment matter as much as metrics

  • Opaque pricing, unclear surcharges for nights/holidays, or long lock-in contracts without performance outs
  • Minimal reporting or inability to share core metrics (ASA, FCR, CSAT, QA)
  • No documented data protection measures, outdated security posture, or lack of DPA
  • High agent turnover with limited coaching or QA
  • A rigid, script-only approach with no room for scenario-based training
  • No disaster recovery plan or weak telephony redundancy
  • Limited references or thin, non-specific case studies
  • Poor integration support for your CRM or ticketing stack

Avoiding red flags is crucial to protecting your brand's reputation and investment. Jumping the gun and partnering with the wrong team can expose your business to risk, so make sure you find a partner that's free from these warning signs.

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