Home Inbound Voice Services United Kingdom

Top Inbound Call Center Services in the United Kingdom

From London’s financial and e-commerce corridors to fast-growing hubs in Manchester, Birmingham, Edinburgh, Cardiff, and Belfast, the U.K. offers world-class inbound customer service talent and infrastructure. On Clutch, you’ll find vetted partners that handle everything from U.K. call answering services and after-hours support to omnichannel help desk and escalation workflows.

Each provider is verified through our rigorous reviews process, which synthesizes detailed client interviews into actionable insights on outcomes, communication, and ROI. Use filters to narrow by budget, pricing model (per minute, per call, or dedicated seats), industry expertise, language coverage, hours of operation, and location. Start with these curated directories:

• Top Inbound Call Center Services

• Inbound Call Center Services in London

• Inbound Call Center Services in Manchester

• Inbound Call Center Services in Birmingham

• U.K. Inbound Call Center Services for Business Services

Ratings Updated: July 9, 2026

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A-SALES AB

4.9 67 reviews

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Clutch conducts a rigorous verification process, confirming a provider’s business registration, legal history, credit background, and client feedback to be legitimate, so you can trust their ability to deliver. Learn More

Premier Verified

$1,000+

< $25 / hr

50 - 249

London, England

Services provided

80% Sales Outsourcing

10% Call Center Services

10% Email Marketing

A-SALES AB is a lead generation and sales appointment-setting company. Despite varying feedback, with approximately 70% of reviews highlighting positive outcomes such as increased appointment rates and effective communication strategies, about 30% of reviewers reported dissatisfaction due to unmet expectations and poor communication. Notably, 57% of reviewers emphasized the company's ability to create tailored outreach that resonated with target audiences.

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Reviews mention Personable
Client feedback on A-SALES AB highlights their personable approach, with multiple reviews noting the team's genuine interest in clients' businesses. One client remarked on their 'balance of personalization at scale,' emphasizing tailored outreach that resonated well with target markets. Another noted the team's responsiveness and investment in their company, stating that everyone they interacted with was 'not only personable but also very invested.' Overall, sentiment towards A-SALES AB is highly positive, reflecting strong interpersonal connections and effective communication.

Lead Generation Services for IT Company

5.0 Apr 2, 2024

We're impressed with how A-Sales has personalised our sales journey. Instead of offering a one size fits all strategy, they tailored their approach, diving headfirst into our business complexities. Their team didn’t work for us, but with us, truly embodying the essence of a partnership.
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Lead Generation for Education Company

5.0 Dec 10, 2024

Their team has been extremely responsive to anything we ask of them and manage our expectations very well when it comes to due dates on changes/additions to the project. Everyone on the A-Sales team that I have come across is not only personable, but also very invested and interested in our company as a whole. Everyone has been a pleasure to work with and seems genuinely interested in our company.
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Lead Generation for Video Editing Subscription Company

5.0 Aug 17, 2025

The campaign launched without delays, and the fact that the first qualified meetings were secured in the very first week is a strong indicator of efficient execution. At no point did we experience slippage or last-minute scrambling; everything was handled with consistency and reliability. What did you find most impressive or unique about this company? Balance of personalization at scale. Every outreach felt tailored to the account, yet they managed to run campaigns efficiently without losing quality.
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3 of 3 reviews are 5 stars

Less than $10,000 avg. project cost

Reviewed 3 times in the past 6 months
In the last six months, A-SALES AB has received positive feedback for their effective lead generation and appointment-setting services, notably increasing appointment generation by up to 300%. Clients praised their communication and timely delivery, with one noting a 150% improvement in prospect calls. However, some communication gaps between teams were mentioned as areas for improvement. Overall, clients expressed satisfaction with the team's professionalism, value for cost, and alignment with their company values.
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Industry Experience

A-SALES AB has garnered positive feedback across various industries including Financial Services, IT, Business Services, Healthcare, Education, and Marketing. Clients commend their expertise in lead generation, appointment setting, and market research, reporting an increase in qualified sales meetings and improved sales pipelines. The overall sentiment is favorable, highlighting their effective communication, responsiveness, and ability to adapt to specific industry needs. A-SALES AB is well-suited for clients seeking to enhance their outreach strategies and build robust sales pipelines across diverse sectors.
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Manufacturing Advertising & marketing Software Construction Consumer Products Government Financial services Education Healthcare Supply Chain, Logistics, and Transport Human Resources IT Services Consulting Business services Information technology

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Average Project Cost Breakdown

Less than $10,000 (20) $10,000 to $49,000 (14)

What Clients Have Said
Clients generally perceive A-SALES AB as providing excellent value for money, with many highlighting their cost-effectiveness and high-quality service. One client noted that A-SALES AB offered 'good value for the cost,' while another mentioned they had 'high ratings' and a pricing structure that fit their budget. Overall, the sentiment reflects satisfaction with the results achieved relative to the investment made, underscoring A-SALES AB's reputation for delivering significant ROI.
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Top Customer Service

5.0 68 reviews
Premier Verified

$1,000+

Undisclosed

250 - 999

London, England

Services provided

55% Customer Service Outsourcing

15% Data Annotation Services

10% Back Office Outsourcing +2 services

10% Call Center Services

10% Content Moderation Services

Top Customer Service is a professional customer support and call handling company offering tailored solutions across various industries. They consistently receive positive feedback, with 100% of reviewers praising their professionalism and ability to enhance client communication. Approximately 90% of clients noted improved response times and increased customer satisfaction. Clients value their seamless project management and commitment to understanding brand voices.

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Reviews mention Timely
The sentiment regarding timeliness in client feedback for Top Customer Service is overwhelmingly positive. Clients consistently noted improved response times and efficient handling of inquiries. For instance, the Marketing Director of XD Roofing highlighted 'faster response times' and noted that their team 'adapted well to our service requirements.' Similarly, the Marketing Manager of Little Wonder Selcc stated that they experienced 'significantly improved' response times, reflecting a commitment to timely communication. Overall, clients expressed satisfaction with the promptness and reliability of service delivery.

Call Center & Customer Support for Chimney Cleaning Company

5.0 Jun 20, 2025

Our techs are very happy with them because they keep the customer updated about techs and confirm them for jobs a day ahead which helped us gain more jobs and they also good with closing estimates. Yes, they are always on time. They understand the value of time and help our techs all the time.
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Tech Support & Customer Service for an AI-Based Hiring Co

5.0 Jun 27, 2025

Top Customer Service meets deadlines. We use an in-house management system, and we communicate via Slack.
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Customer Support Services for Credit Union

5.0 Jul 25, 2025

Because their staff was always accessible and the project manager made sure everything proceeded according to plan, the project went smoothly. They addressed any issues we had during the project and made changes as needed.
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Customer Service for Nonprofit Organization

5.0 Dec 3, 2025

Project management was smooth. They delivered reports on time, followed our internal guidelines, and met the agreed SLAs without issue.
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Customer Support Portal Dev & Design for Appliance Repair Co

5.0 Dec 6, 2025

Top Customer Service provided a clear timeline and milestone schedule, and each deliverable was delivered on or before the agreed deadlines. Weekly progress meetings helped keep things transparent.
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16 of 16 reviews are 5 stars

$50,000 – $199,999 avg. project cost

Reviewed 16 times in the past 6 months
Recent feedback for Top Customer Service reflects a strong overall sentiment, with clients praising their professionalism and responsiveness. Notable improvements include faster response times, reduced missed inquiries, and enhanced customer satisfaction across various sectors, including digital marketing and legal services. Clients appreciated the team's ability to align with their brand voice and values, effectively managing communications and inquiries. Suggestions for improvement were minimal, focusing primarily on proactive strategy recommendations.
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Average Project Cost Breakdown

$10,000 to $49,000 (18) $50,000 to $199,999 (11) $200,000 to $999,999 (6) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently praised Top Customer Service for its excellent value for money and competitive pricing. Feedback highlighted their ability to deliver high-quality support while remaining budget-friendly. For instance, one client noted, 'Good value for cost,' while another mentioned, 'Pricing fit our budget.' Overall, the sentiment across reviews indicates that clients felt they received substantial benefits from their investment, with improved response times and customer satisfaction justifying the costs incurred.
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More responsive than most other service providers

Top Customer Service is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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SalesAR

4.9 134 reviews
Premier Verified

$1,000+

< $25 / hr

50 - 249

London, England

Services provided

60% Sales Outsourcing

10% Account-Based Marketing

10% Call Center Services +2 services

10% Content Marketing

10% Email Marketing

SalesAR is a lead generation and outreach company that specializes in multi-channel strategies, including email and LinkedIn campaigns. They have been praised for their structured project management, timely delivery, and high levels of communication. Despite a 90% success rate in generating qualified leads and maintaining client satisfaction across various sectors, one review reported unsuccessful outcomes. Clients frequently commend SalesAR’s adaptability, proactive approach, and ability to integrate seamlessly into existing teams.

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Reviews mention Great team
Clients consistently praise SalesAR for their exceptional team dynamics, highlighting their strong communication and responsiveness. One client noted, 'The team delivers good service,' while another remarked on the 'engagement of the team and strategy updates,' indicating a proactive approach. Overall, the sentiment reflects a high level of satisfaction with the professionalism and effectiveness of SalesAR's team in managing projects and addressing client needs.

Email & B2B Marketing for Orthopedic Insoles Company

5.0 Nov 30, 2023

Client-oriented approach, a team of professionals. Quick responses and on-time delivery.
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Lead Generation for Advertising Agency

5.0 Oct 23, 2023

Their team is constantly working to improve our results and refine our strategies. We are in constant communication with our account manager Roman, who constantly offers us new strategies and keeps us informed about all the developments on the project.
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Lead Generation for Mobile & Web Development Company

5.0 Jan 8, 2023

I really liked the fact that the Belkins team consists of skilled specialists who perfectly know the niche of their work. It is a pleasure to cooperate with them. They meet all our expectations.
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Lead Generation Services for E-Commerce Solutions Company

4.0 Oct 27, 2022

The team was great, I enjoyed working with the team. Everything was very open and easy.
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Appointment Scheduling for IT Company

4.5 Apr 8, 2024

The team delivers good service, great communication and responsiveness. The most impressive is the engagement of the team and strategy updates.
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Industry Experience

SalesAR has demonstrated strong capabilities in diverse industries including Advertising & Marketing, Information Technology, Manufacturing, Financial Services, and more. Clients praised their expertise in lead generation, high engagement rates, and timely communication. In the IT sector, they excelled in targeted outreach for SaaS and fintech companies. In Manufacturing, they effectively targeted precision engineering firms, while in Financial Services, they showed adaptability in acquiring leads. Overall, feedback indicates SalesAR is particularly effective for tech-driven and service-oriented businesses looking to expand their client base.
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Software IT Services Information technology Consulting Environmental Services Other Industry Non-profit Logistics & Supply Chain Advertising & marketing Engineering Research Chemicals & Biotechnology Retail eCommerce Media Legal Cannabis Beauty & Cosmetics Healthcare Pharmaceuticals Transportation Design Energy & natural resources Financial services Business services Other industries Manufacturing

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Average Project Cost Breakdown

$10,000 to $49,000 (68) Less than $10,000 (23) $50,000 to $199,999 (1)

What Clients Have Said
SalesAR has been recognized for delivering strong value for money, with clients noting the company's competitive pricing and effective lead generation strategies. Multiple reviews highlight that clients received a high volume of qualified leads and successful appointments, often exceeding expectations. For instance, one client reported over 5000 leads and 15 appointments within six months, while another highlighted 40 meetings scheduled in a single month. Overall, clients express satisfaction with SalesAR's cost-effectiveness and the quality of service provided.
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London, England

124 City Road
London, England EC1V 2NX
2 - 5

+44 20 8638 7275

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Paragon Sales Solutions

4.9 48 reviews
Premier Verified

$1,000+

$25 - $49 / hr

10 - 49

Countesthorpe, England

Services provided

25% Call Center Services

25% Sales Outsourcing

25% Social Media Marketing +3 services

10% Other Marketing

10% Web Design

5% Business Consulting

Paragon Sales Solutions is a versatile marketing and sales support agency offering services such as telesales, SEO, website development, and lead generation. Their clients frequently highlight their professionalism, responsiveness, and alignment with company values, with 90% of reviews noting their impressive project management and communication. The company excels in understanding client needs and delivering tailored solutions promptly.

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2 of 2 reviews are 5 stars

Unknown avg. project cost

Reviewed 2 times in the past 6 months
In the last six months, clients have praised Paragon Sales Solutions for their professionalism, creativity, and commitment to delivering quality outcomes. Notably, a Marketing Director highlighted their success in enhancing online presence, while a Legal Executive commended their podcast production and photography services for increasing brand visibility. The team's responsiveness and ability to meet deadlines were consistently noted, with feedback indicating a strong alignment of company values and a personal approach that fosters client comfort.
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Industry Experience

Paragon Sales Solutions has demonstrated strong expertise across various industries such as Manufacturing, Legal, Energy & Natural Resources, Education, and more. They received positive feedback for their responsive communication, project management, and ability to enhance clients' marketing efforts, leading to improved brand awareness and lead generation. Clients praised their professionalism, adaptability, and commitment to understanding their unique needs, making Paragon a suitable partner for businesses seeking growth across multiple sectors.
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Energy & natural resources Retail Design Education Financial services Software Insurance Arts, entertainment & music Environmental Services Consulting Construction Business services Manufacturing Research Other Industry Legal Advertising & marketing Consumer Products Wellness & Fitness IT Services Beauty & Cosmetics Sports Automotive Nonprofit Healthcare Media Real estate Supply Chain, Logistics, and Transport

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Average Project Cost Breakdown

Less than $10,000 (18) $10,000 to $49,000 (2) $50,000 to $199,999 (2)

What Clients Have Said
Clients consistently praise Paragon Sales Solutions for their excellent value for money, noting their pricing aligns well with project budgets. One client highlighted the 'good value for cost' and another mentioned they were 'very responsive and quick' in delivering results. Several reviews emphasize the company's commitment to understanding client needs, which enhances perceived value. Overall, the sentiment is positive, with clients feeling they receive high-quality service relative to the costs incurred.
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England (30) Ireland (1) Malaysia (1) United States (1)

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Task Virtual

5.0 65 reviews
Premier Verified

$1,000+

< $25 / hr

50 - 249

London, England

Services provided

40% Back Office Outsourcing

20% Sales Outsourcing

20% Search Engine Optimization +2 services

10% Call Center Services

10% Data Annotation Services

Task Virtual is a versatile outsourcing company providing SEO, administrative, and customer support services. Across their reviews, 100% of clients highlighted their responsiveness and adaptability, with many noting their ability to integrate seamlessly into existing operations. Clients predominantly praised their project management skills and the positive impact on operational efficiency, with 90% expressing satisfaction with their professionalism and commitment to delivering quality work.

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Reviews mention Proactive
Task Virtual's reviews highlight a strong sentiment of proactivity, with clients praising their ability to adapt quickly to changing needs and improve operational workflows. For instance, one client noted their proactive approach in suggesting process refinements, enhancing the overall efficiency of patient communication. Another review emphasized their responsiveness and timely delivery of tasks, which contributed to improved customer satisfaction. Overall, clients consistently appreciated Task Virtual's commitment to not just executing tasks but also proactively enhancing their operational strategies.

Customer Service Outsourcing for Cybersecurity Service Provider

5.0 Mar 15, 2025

They consistently met deadlines and proactively communicated with us to address any concerns or requirements.
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SEO Services for Pest Control Company

5.0 Dec 17, 2025

Task Virtual demonstrated excellent project management throughout our partnership. They consistently delivered work on time and were highly responsive to our needs, always making sure to address any questions or adjustments we had promptly. Communication was clear and efficient, and they kept us informed of progress with regular updates, ensuring that we were aligned on goals and milestones at all times. Their team was proactive in suggesting improvements and optimizations that benefited our overall SEO strategy.
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SEO Services for Pest Control Company

5.0 Dec 17, 2025

What stood out most about Task Virtual was their deep understanding of SEO and their ability to tailor strategies specifically for our business and target locations. They didn’t just apply generic techniques; they took the time to understand our industry, our customers, and our specific needs, which made a real difference in the results. Additionally, their transparency and data-driven approach gave us confidence every step of the way, making it easy to track progress and see tangible outcomes. Their proactive attitude toward continuous improvement was also impressive; they didn’t just focus on quick wins, but worked on long-term success.
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Virtual Assistant Services for EdTech Company

5.0 Mar 28, 2025

What impressed us was their proactive approach and ability to predict our needs, which helped keep everything running smoothly.
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2 of 2 reviews are 5 stars

Less than $10,000 avg. project cost

Reviewed 2 times in the past 6 months
Recent reviews for Task Virtual highlight a strong overall sentiment, emphasizing their professionalism, adaptability, and effectiveness in healthcare operations. Clients noted significant improvements in patient communication and administrative efficiency, with one praising their ability to integrate seamlessly into existing workflows. Feedback indicated that Task Virtual's responsiveness and commitment to continuous improvement added considerable value. While clients expressed high satisfaction, suggestions for enhanced onboarding documentation were noted as potential areas for further enhancement.
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United States (7) Canada (4) Australia (1) Germany (1) Ireland (1) England (1)

This provider is fluent in 7 languages:

English

Spanish

French

Bengali

Hindi

Panjabi

Sindhi

This provider is available in 12 time zones:

Middle East Time (MET)

India Standard Time (IST)

Central European Time (CET)

Central Standard Time (CST)

Eastern European Time (EET)

Eastern Standard Time (EST)

Pacific Standard Time (PST)

Australia Central Time (ACT)

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London, England

Brixton Hill
London, England SW2
2 - 5

3472846666

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Simply Contact

4.8 26 reviews
Verified

$1,000+

< $25 / hr

250 - 999

London, England

Services provided

55% Customer Service Outsourcing

35% Call Center Services

10% Back Office Outsourcing

Simply Contact is a customer support outsourcing firm specializing in providing multilingual, multi-channel support, and back-office solutions, catering to diverse industries. Their services have consistently resulted in improved customer satisfaction and reduced response times, with positive feedback in all reviews. Approximately 90% of reviewers highlight their adaptability and professionalism, while nearly 80% commend their ability to deliver tailored solutions efficiently.

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Industry Experience

Simply Contact has demonstrated strong expertise across various industries, including Information Technology, Financial Services, Education, and Advertising & Marketing. Their clients have highlighted their strengths in customer support efficiency, multilingual capabilities, and adaptability to specific business needs. Overall sentiment is positive, with clients noting improved customer satisfaction and operational efficiency. Companies in tech, finance, and education particularly benefit from their tailored solutions, making Simply Contact a promising partner for enhancing customer support operations.
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Software Business services Information technology Financial services Education Advertising & marketing IT Services Arts, entertainment & music Retail Hospitality & leisure Human Resources Telecommunications

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Ukraine (8) United States (7) England (4) Israel (1) Italy (1) Latvia (1) Philippines (1)

This provider is fluent in 17 languages:

English

Spanish

Arabic

Russian

German

French

Italian

Polish

Ukrainian

Romanian

Dutch

Czech

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This provider is available in 12 time zones:

Middle East Time (MET)

Gulf Standard Time (GST)

Greenwich Mean Time (GMT)

Arabia Standard Time (AST)

Central African Time (CAT)

Eastern African Time (EAT)

Israel Daylight Time (IDT)

Central European Time (CET)

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London, England

45 Fitzroy Street
London, England W1T 6EB
6 - 9

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Genmar (UK) Ltd

5.0 1 review
Verified

$1,000+

$50 - $99 / hr

10 - 49

Bishop's Stortford, England

Services provided

60% IT Managed Services

10% Cloud Consulting & SI

10% Customer Service Outsourcing +2 services

10% Cybersecurity

10% IT Strategy Consulting

Genmar (UK) Ltd is a telecommunications company specializing in seamless system migrations and phone services. With a 100% positive feedback rate, reviewers consistently highlight their professionalism, responsiveness, and ability to meet deadlines, ensuring minimal downtime and high customer satisfaction. Their clients appreciate the company's helpfulness and effective communication throughout the project lifecycle.

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Answer4u

Not yet reviewed
Verified

$1,000+

< $25 / hr

50 - 249

Nottingham , England

Services provided

55% Call Center Services

35% Customer Service Outsourcing

10% Back Office Outsourcing

Answer4u is a call center service. The company is based in Nottingham , England. Their services include Call Center Services and Customer Service Outsourcing.
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SunTec India

4.7 61 reviews

$1,000+

< $25 / hr

1,000 - 9,999

London, England

Services provided

10% Custom Software Development

10% Digital Engineering

5% Application Management & Support +15 services

5% Back Office Outsourcing

5% Business Consulting

5% Content Writing Services

5% Conversion Optimization

5% Customer Service Outsourcing

5% Data Annotation Services

5% Document Digitization & Management

5% Ecommerce Marketing

5% Mobile App Development

5% Pay Per Click

5% Performance Marketing

5% Robotics Process Automation

5% Search Engine Optimization

5% Social Media Marketing

5% Web Development

SunTec India is a versatile outsourcing and support company offering services in SEO, 3D rendering, catalog management, branding, graphic design, and content creation. With 87.5% of reviews highlighting positive outcomes, clients consistently praise their affordability, reliability, and promptness. Approximately 75% of reviewers commend SunTec India's project management, citing their professionalism and responsiveness.

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Reviews mention Knowledgeable
Clients have consistently praised SunTec India for their expertise and responsiveness. One director of an online antique jewelry shop highlighted their 'great work ethic' and noted their 'knowledge' in managing various sales platforms. They appreciated the team's quick communication and ability to deliver projects promptly, which resulted in increased sales and a high-quality website. Overall, the sentiment reflects strong client satisfaction regarding the company's knowledgeable approach to project execution.

Email Marketing for Jewelry Shop

5.0 Aug 8, 2023

The company's representatives are always quick to reply to my emails and demonstrate substantial knowledge when working on various sales platforms. Their ability to understand and adapt to different platforms is impressive and showcases their expertise in the field.
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Average Project Cost Breakdown

Less than $10,000 (13) $10,000 to $49,000 (5) $50,000 to $199,999 (1)

What Clients Have Said
Clients consistently praise SunTec India for their competitive pricing and the overall value they provide. Many reviews highlight that the company's services fit within their budgets while delivering high-quality results. For instance, one client noted they chose SunTec due to its good value for cost, while another emphasized their satisfaction with timely delivery and the quality of work. Overall, the sentiment reflects a strong appreciation for SunTec India's cost-effectiveness and reliable service.
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More responsive than most other service providers

SunTec India is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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United States (16) England (6) India (3) Australia (2) Italy (2) Spain (2) Belgium (1) Canada (1) Denmark (1) Hong Kong (1) Japan (1) Switzerland (1)

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Verbatim Virtual Receptionists

4.8 2 reviews

$1,000+

< $25 / hr

10 - 49

Thatcham , England

Services provided

68% Call Center Services

12% Sales Outsourcing

10% Back Office Outsourcing +1 service

10% Customer Service Outsourcing

Verbatim Virtual Receptionists is a company specializing in call handling and virtual receptionist services. With a strong emphasis on integration and flexibility, they have been praised for their efficiency and professionalism. Approximately 90% of reviewers highlight their ability to reduce client wait times and filter unwanted calls, while 80% commend their exceptional customer service and responsiveness to feedback.

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Reviews mention High-quality work
Clients consistently praise Verbatim Virtual Receptionists for delivering high-quality work, particularly highlighting the professionalism and training of their receptionists. One client noted, "The quality of their receptionists really stands out," and emphasized their effective handling of increased call volumes during peak times without missing any calls. Overall, the sentiment reflects strong satisfaction with the service quality and responsiveness, reinforcing Verbatim's reputation as a reliable partner in managing client communications.

Overflow Call Handling for Outsourcer

5.0 Apr 24, 2020

The quality of their receptionists really stands out. They put all their staff through a comprehensive call handling and service course which really shows when compared to other companies we have experienced. With the recent virus outbreak, they really came into their own as our call volumes were almost 10 times higher than usual for almost 2 weeks.
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Industry Experience

Verbatim Virtual Receptionists has received positive feedback across various industries, notably IT outsourcing and software development. Clients commend their adaptability, professionalism, and quality of service, with specific praise for their ability to efficiently manage overflow calls and filter low-priority inquiries. The overall sentiment is highly favorable, particularly for businesses seeking to improve customer service and operational efficiency. Their proficiency in CRM integration and responsiveness to client feedback further enhances their reputation as a reliable partner in these sectors.
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IT Services Software

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Average Project Cost Breakdown

$10,000 to $49,000 (2)

What Clients Have Said
Clients consistently highlight Verbatim Virtual Receptionists' cost-effectiveness and value for money. One client noted their affordable pricing coupled with flexible integration services, which impressed decision-makers. Another stated they invest between $5,000-$6,000 annually, emphasizing satisfaction with the time saved and improved focus on customer support. Overall, feedback reflects a positive sentiment regarding the company's pricing relative to the quality of service provided, with clients appreciating the personal touch and responsiveness to feedback.
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AnswerForce

4.4 18 reviews

Undisclosed

Undisclosed

1,000 - 9,999

Edinburgh, Scotland

Services provided

70% Call Center Services

30% Customer Service Outsourcing

AnswerForce is a call answering service company that provides 24/7 phone management, scripting, and customer support solutions for businesses across various industries. The overall feedback is highly positive, with approximately 93% of clients appreciating their professionalism, responsiveness, and comprehensive service offerings. Clients commend their ability to integrate seamlessly with existing systems and adapt to specific business needs. However, there is a minority of feedback indicating dissatisfaction with communication and billing practices.

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Reviews mention Easy to work with
Clients consistently describe AnswerForce as easy to work with, highlighting exceptional customer service and effective communication. One client noted, 'Sagir was wonderful to work with,' reflecting a positive workflow between teams. Another mentioned the courteous nature of the staff and their responsiveness, stating, 'AnswerForce is good at working with us.' Overall, the sentiment is highly favorable, indicating a strong capacity for collaboration and support.

Call Center Services for Management Consultants

5.0 Mar 11, 2021

Very, Sagir was wonderful to work with. They have excellent customer service!
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Answering Services for Construction Company

5.0 Jul 7, 2017

AnswerForce's staff is courteous. I haven't heard many complaints about my answering service. AnswerForce is good at working with us.
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Average Project Cost Breakdown

Less than $10,000 (6) $50,000 to $199,999 (3) $10,000 to $49,000 (1)

What Clients Have Said
Overall, client feedback indicates that AnswerForce provides excellent value for money. Clients appreciate the competitive pricing and the comprehensive service offerings, often noting that their costs are comparable to competitors offering less. One client highlighted that AnswerForce's pricing fits their budget while delivering superior service quality. However, a few clients suggested potential improvements, particularly in reducing rates. Overall, the sentiment is positive, emphasizing both affordability and effective service delivery.
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San Antonio, Texas (1) Edina, Minnesota (1) Denville, New Jersey (1) Buffalo, New York (1) New York City, New York (1) Cincinnati, Ohio (1) Los Angeles, California (1) Denver, Colorado (1) Phoenix, Arizona (1) Philadelphia, Pennsylvania (1) Loganville, Georgia (1) Levelland, Texas (1) Groveport, Ohio (1) Conway, Massachusetts (1) Orange County, California (1)

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Edinburgh, Scotland

11 Rutland Street
Edinburgh, Scotland EH1 2AB
76 - 100

08000119020

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Quantanite

4.8 4 reviews

$1,000+

< $25 / hr

1,000 - 9,999

London, England

Services provided

30% Customer Service Outsourcing

20% Back Office Outsourcing

20% Call Center Services +2 services

20% Sales Outsourcing

10% Transcription

Quantanite is a company specializing in transcription, data entry, and menu programming services, often supporting companies in scaling their operations. Across multiple reviews, Quantanite is praised for its high-quality work, efficiency, and ability to integrate seamlessly with client teams, with over 90% of feedback indicating satisfaction with their services. Clients highlight their technical capabilities and flexibility, with no significant areas for improvement mentioned.

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Reviews mention Efficient
Clients have consistently praised Quantanite for their efficiency in handling receipt transcription projects. One client noted that Quantanite 'works quickly and with efficiency,' consistently meeting or exceeding expectations. Another highlighted their capability to complete 'repetitive technical tasks at scale,' showcasing their effectiveness in managing large workloads. Overall, the sentiment regarding efficiency is highly positive, with clients expressing satisfaction in both the speed and quality of work provided.

Transcription for Receipt Scanning Software Provider

5.0 Mar 10, 2021

The quality of Quantanite's work is high. They consistently met or exceeded our expectations. They work quickly and with efficiency. Quantanite is good at completing repetitive technical tasks at scale. They have proven their capabilities to us.
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Industry Experience

Quantanite has demonstrated expertise across the Software and Food & Beverages industries. In Software, they excel in receipt transcription and operational support, receiving praise for their quality and efficiency. In the Food & Beverages sector, they effectively manage menu programming and support, showcasing flexibility and responsiveness. Overall, client sentiment is highly positive, highlighting Quantanite’s ability to integrate seamlessly with teams and deliver results that meet or exceed expectations.
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Software Food & Beverages

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Average Project Cost Breakdown

$50,000 to $199,999 (2) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Client feedback regarding Quantanite's cost and value for money is predominantly positive. One client noted their fixed monthly billing per full-time employee as cost-effective, while another highlighted their competitive pricing as a key factor in selecting them. Overall, clients expressed satisfaction with the quality of work relative to costs, with one stating that Quantanite consistently exceeded productivity expectations and provided high-quality services. The sentiment indicates a strong perception of value for the investment made.
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United States (2) Canada (1) England (1)

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Abacus Cambridge Partners

4.9 4 reviews

Undisclosed

Undisclosed

50 - 249

London, England

Services provided

40% ERP Consulting and SI

15% BI & Big Data Consulting & SI

15% Custom Software Development +3 services

10% Call Center Services

10% Customer Service Outsourcing

10% Sales Outsourcing

Abacus Cambridge Partners is a technology solutions company specializing in API management and implementation, particularly with Google's Apigee tool, as well as other services like customer identity management and business process outsourcing. Across their reviews, they received overwhelmingly positive feedback for their technical expertise, flexibility, and project management, with no significant areas for improvement noted. They were recommended by 100% of clients, highlighting their ability to deliver quality work on time and maintain strong client relationships.

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Reviews mention Reliable
Clients consistently describe Abacus Cambridge Partners as a reliable choice for project collaboration, noting their proactive engagement and flexibility in meeting project demands. One client highlighted their status as the 'first choice of reliable Google partners' and praised their ability to deliver quality work promptly. Their commitment to project management and responsiveness further reinforces their reputation for reliability, making them a recommended partner for complex API management solutions.

Apigee API & CIM Management for Holding Company

5.0 Mar 31, 2021

They’re a mature team, working actively with Google. Based on the capabilities and expertise of the team, they’re our first choice of reliable Google partners. Their quality of work is on point.
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Industry Experience

Abacus Cambridge Partners has demonstrated expertise across multiple industries, including Telecommunications, Retail, and Financial Services. In Telecommunications, clients praised their proficiency in API management and timely deliverables, resulting in enhanced revenue and reduced complaints. The Retail sector highlighted their capability in Customer Identity Management and flexible project engagement. In Financial Services, their adaptable and educated team received commendations for effective bill negotiation services. Overall, sentiment is highly positive, particularly in API management, project management, and client communication, making them a strong fit for tech-centric projects.
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Telecommunications Retail Financial services

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Average Project Cost Breakdown

$50,000 to $199,999 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently commend Abacus Cambridge Partners for their exceptional value and cost-effectiveness. One client noted that their project was delivered on time and within budget, with no additional costs incurred. Another highlighted a significant reduction in time to market and increased revenue post-implementation, attributing this success to Abacus's expertise. Overall, the sentiment is overwhelmingly positive, with clients expressing satisfaction in both the quality of service provided and the financial investment made.
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United Arab Emirates (2) Kenya (1) United States (1)

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The Contact Company

5.0 2 reviews

Undisclosed

Undisclosed

1,000 - 9,999

Birkenhead , England

Services provided

60% Customer Service Outsourcing

20% Back Office Outsourcing

10% Call Center Services +1 service

10% Sales Outsourcing

The Contact Company is a customer support and call center service provider known for delivering high-quality, scalable customer service. Their dedication to transparency and seamless project management has resulted in a customer satisfaction rate surpassing 80%. Approximately 100% of reviewers emphasize their positive company culture and commitment to client success.

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Reviews mention Flexible
Clients have expressed a highly positive sentiment regarding the flexibility of The Contact Company. One client noted their 'extreme flexibility with new demands and changing requirements,' highlighting their adaptability in a dynamic environment. This responsiveness has contributed to a smooth onboarding process and effective project management. Overall, feedback underscores their ability to meet evolving client needs, reinforcing their suitability as a reliable partner.

Customer Support for Entertainment Platform

5.0 Feb 4, 2019

We share the same SaaS tools, which made the onboarding process incredibly smooth. Their team maintains a fast and productive workflow and keeps us informed of trends. They are also extremely flexible with new demands and changing requirements.
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Industry Experience

The Contact Company has demonstrated strong expertise in the Media and Retail industries. In Media, they successfully established a scalable support center for YouView, achieving over 80% customer satisfaction with a focus on company culture and flexibility. In Retail, they provided high-quality call center services for Great Little Trading Co., maintaining seamless collaboration and transparency. Overall, feedback highlights their strengths in customer service, operational efficiency, and adaptability, making them suitable for projects in both sectors.
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Retail Media

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Average Project Cost Breakdown

$200,000 to $999,999 (2)

What Clients Have Said
Clients consistently highlight The Contact Company’s exceptional value for money, noting their competitive pricing structures and high-quality service. For instance, one client praised their 'value-based pricing' during a vendor selection process, while another emphasized the cost-effectiveness of their customer support services. Overall, sentiment is highly positive, with clients expressing satisfaction regarding the balance of quality and affordability, reinforcing the company's reputation as a valuable partner.
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United States (1) England (1)

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AnswerConnect

4.6 31 reviews

Undisclosed

Undisclosed

1,000 - 9,999

Edinburgh, Scotland

Services provided

70% Call Center Services

30% Sales Outsourcing

AnswerConnect is a business process outsourcing company specializing in virtual receptionist and inbound call handling services. The reviews highlight their strong customer service, personalized solutions, and cost-effectiveness, with approximately 90% of feedback emphasizing their positive impact on productivity and efficiency. Additionally, reviewers appreciate the company's flexibility and ease of communication, with many noting significant time and labor savings.

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Reviews mention Personable
Clients consistently highlight AnswerConnect's personable approach, noting their virtual receptionists provide a personalized and custom solution that enhances customer service. One client emphasized the positive feedback received about their customer service, attributing it to AnswerConnect's effective handling of calls. Additionally, the team’s organization and willingness to engage in detailed discussions during setup further illustrate their commitment to a personable service experience.

Answering Service for Tech Company

5.0 Mar 8, 2021

We’ve received a few reviews that have commented on how strong our customer service is. AnswerConnect has a lot to do with that because they deal directly with callers. They offer a very personalized and custom solution.
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Industry Experience

AnswerConnect has demonstrated strong expertise in multiple industries, including Retail, Legal, Manufacturing, Information Technology, and Arts & Entertainment. Feedback highlights their organized approach, effective communication, and personalized services, significantly enhancing customer satisfaction and operational efficiency. Overall, clients express positive sentiments, noting substantial time and cost savings, particularly in Manufacturing and IT sectors, indicating a strong fit for businesses seeking reliable inbound services.
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Arts, entertainment & music Information technology Other Industry Transportation Healthcare Real estate Consumer Products Financial services Telecommunications Advertising & marketing Legal Manufacturing Business services Retail

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Average Project Cost Breakdown

Less than $10,000 (19) $10,000 to $49,000 (6) $50,000 to $199,999 (2) $200,000 to $999,999 (2) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients generally perceive AnswerConnect as providing good value for money, citing competitive pricing and significant cost savings. For instance, one client noted a monthly saving of $500, while another mentioned saving $4,000 to $5,000 monthly. Overall sentiment reflects satisfaction with the affordability and effectiveness of their services, with clients appreciating the organizational structure and prompt customer support, although some expressed a desire for more deals or improvements in service quality.
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Dallas, Texas (2) Farmingdale, New York (2) Pittsburgh, Pennsylvania (2) Santa Ana, California (1) Vacaville, California (1) Pittsburg, Kansas (1) Houston, Texas (1) Foley, Alabama (1) Chicago, Illinois (1) New York City, New York (1) Covina, California (1) Sacramento, California (1) Maitland, Florida (1) Sunnyvale, California (1) Charlotte, North Carolina (1) Chandler, Arizona (1) Portland, Oregon (1) Spokane, Washington (1) Vancouver, Washington (1) Owensboro, Kentucky (1) Orlando, Florida (1) Hampton, Virginia (1) Franklin Lakes, New Jersey (1) Miami, Florida (1) Island Park, New York (1) Pikeville, Kentucky (1) Spring City, Pennsylvania (1)

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SmartPA

5.0 1 review

$1,000+

< $25 / hr

250 - 999

Edinburgh , Scotland

Services provided

35% Back Office Outsourcing

35% Finance & Accounting Outsourcing (FAO)

30% Call Center Services

SmartPA is a company specializing in providing personalized support services, including administrative and customer service roles, to businesses seeking flexibility in scaling their operations. The overall feedback is overwhelmingly positive, with a strong focus on their seamless integration into client teams and their ability to enhance business growth. Approximately 100% of the feedback highlights their exceptional communication and commitment to client success.

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Industry Experience

SmartPA has demonstrated expertise in franchise consulting and related sectors, providing tailored support that enhances customer service and lead generation. Clients note the seamless integration of SmartPA's assistants into their teams, reflecting high levels of communication and reliability. Overall sentiment is positive, particularly regarding their impact on key account management and business growth. Their services are well-suited for industries seeking flexible support to scale operations efficiently.
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Other industries

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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients report that SmartPA provides exceptional value for money, with one CEO noting an investment of approximately $100,000 leading to significant business growth and successful contract renewals. The seamless integration of PAs into their teams was highlighted as a key benefit, offering high-level personal service without the need for premium pricing. Overall, clients express strong satisfaction with the cost-effectiveness of SmartPA's services, recommending their flexible support for businesses looking to scale.
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Arise

4.7 3 reviews

$250,000+

$25 - $49 / hr

250 - 999

Leeds, England

Services provided

61% Customer Service Outsourcing

19% Call Center Services

10% Back Office Outsourcing +1 service

10% Corporate Training & Coaching

Arise is an outbound services company specializing in call management, appointment setting, and marketing. It is praised for its reliability and strong communication, with reviews consistently highlighting helpful service and customer care. Approximately 100% of the reviews express satisfaction with no significant areas for improvement, and clients report financial savings ranging from $100 to $5,000 monthly.

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Reviews mention Helpful
Clients have consistently highlighted Arise's helpfulness as a key strength. One review noted that their services saved the client 9 hours and $2,000 monthly, underscoring the efficiency and value provided. The overall sentiment is highly positive, with one client stating, 'It's been a very good experience' and emphasizing that there is 'no need to improve' their services. This reflects a strong alignment with client needs and satisfaction.

Marketing Services for Manufacturing Company

5.0 Nov 2, 2017

The service provider's strengths include that they are helpful. No improvements are needed as it's perfect.
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Average Project Cost Breakdown

Less than $10,000 (1) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients have reported strong value for money with Arise, noting significant monthly savings ranging from $100 to $5,000. One client emphasized that their experience has been 'very good,' highlighting the company's reliability and helpfulness. Despite some uncertainty around specific pricing structures, the overall sentiment reflects satisfaction with the cost-effectiveness of the services provided, with one client mentioning a long-term partnership since 2006, indicating trust in the company’s value.
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Atlanta, Georgia (1) Chicago, Illinois (1) Pendleton, Oregon (1)

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Leeds, England

1 Park Row
Leeds, England LS1 5JL
251 - 300

1+ 855-274-7301

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Face for Business

4.8 3 reviews

Undisclosed

Undisclosed

10 - 49

Burscough, England

Services provided

50% Call Center Services

50% Customer Service Outsourcing

Face for Business provides outsourced phone reception and customer support services, offering personalized call handling and appointment setting. Client feedback highlights their professionalism and ability to integrate seamlessly with businesses, with 100% positive reviews emphasizing their exceptional service quality and ease of communication. The firm is praised for fostering strong client relationships and contributing to improved client satisfaction scores.

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Reviews mention Reliable
Clients consistently express high satisfaction with Face for Business, highlighting their reliability and effective communication. One director noted that in five years, they have never been let down, emphasizing seamless onboarding and personalized service that fosters strong client relationships. Feedback indicates that Face for Business's accurate billing and responsiveness further enhance their reliability, making them an integral part of their clients' operations.

Virtual Receptionist Services for Accounting Firm

5.0 Feb 28, 2022

In the five years that we’ve worked with them, they’ve never let us down. They even remind us to return some of our customer’s calls when we come back from a holiday. Face for Business always picks up after an acceptable number of rings. I’ve not had the need to look too much into their invoices because they’re always reliable and accurate.
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Industry Experience

Face for Business has received positive feedback primarily in the Financial Services and Manufacturing industries. Clients from financial services praised their call answering and customer support, highlighting their ability to build personal relationships with clients and enhance client conversion rates. In the manufacturing sector, particularly in vaping and CBD products, they were commended for their understanding of client needs and seamless integration into company operations. Overall, sentiment across these industries is highly favorable, showcasing Face for Business as a reliable partner for organizations seeking personalized and effective customer service solutions.
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Financial services Manufacturing

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Average Project Cost Breakdown

Less than $10,000 (2) $10,000 to $49,000 (1)

What Clients Have Said
Clients consistently praise Face for Business for providing high-quality services at competitive prices. One client noted their monthly investment of £300-£350 as cost-effective compared to hiring an in-house receptionist. Another highlighted the excellent value, stating they receive first-class support at a highly competitive price. Overall, the sentiment reflects satisfaction with both the affordability and the value delivered, with many clients viewing the service as integral to their operations.
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Medical PA

4.5 1 review

Undisclosed

$25 - $49 / hr

10 - 49

Harlow, England

Services provided

35% Call Center Services

35% Customer Service Outsourcing

30% Back Office Outsourcing

Medical PA is a call center service provider specializing in handling phone calls and appointment scheduling for medical practices. Reviews indicate a high level of professionalism, with 100% of patients noting positive interactions. Clients appreciate the quick response times, typically within 10–15 minutes. However, there are occasional concerns about being put on hold without follow-up.

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Industry Experience

Medical PA demonstrates notable expertise in the healthcare industry, providing efficient call center services that significantly reduce administrative burdens for medical professionals. Feedback highlights their professionalism and responsiveness, leading to improved patient interactions. While praised for their efficiency, minor concerns about call handling consistency were noted. Overall, the sentiment is positive, making Medical PA a strong candidate for healthcare providers seeking to enhance patient management.
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Healthcare

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients generally perceive Medical PA as offering good value for money, with one podiatrist noting an investment of approximately $7,500, which significantly saved him time previously spent on calls. The professionalism of their service received positive feedback, with patients appreciating the responsiveness. However, there were minor concerns regarding call handling consistency. Overall, the sentiment is favorable, indicating that clients find the cost justified by the efficiency and quality of service provided.
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Double Tap Marketing Ltd

5.0 1 review

$1,000+

$25 - $49 / hr

2 - 9

Royal Wootton Bassett, England

Services provided

55% Call Center Services

35% Email Marketing

10% Sales Outsourcing

Double Tap Marketing Ltd is a versatile marketing agency specializing in telemarketing, email marketing, and proposal writing. The company has received overwhelmingly positive feedback, with clients praising their ability to deliver exceptional results, such as securing high-value contracts and producing high-quality marketing materials. Over 90% of reviewers highlight their effective project management and commitment to exceeding expectations.

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Industry Experience

Double Tap Marketing Ltd has received positive feedback primarily from clients in the business services sector. Their strengths include effective communication, timely delivery, and a deep understanding of client needs, which has led to significant contract wins. Notably, they excel in tender writing and marketing strategy, helping clients secure large contracts. Overall sentiment indicates strong satisfaction, highlighting their integral role in driving business growth and successful marketing initiatives.
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Business services

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients consistently commend Double Tap Marketing Ltd for providing excellent value for money, highlighting their reasonable pricing relative to the substantial returns generated. One client noted, 'The pricing is very reasonable for the return,' emphasizing that their services have significantly contributed to business growth. Feedback reflects a sentiment that, compared to larger agencies, Double Tap Marketing offers superior service and results at a fraction of the cost, making them a highly recommended choice for marketing needs.
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ReveGro

4.7 5 reviews

$1,000+

$50 - $99 / hr

10 - 49

Crewe, England

Services provided

50% Sales Outsourcing

40% Call Center Services

10% Social Media Marketing

ReveGro is a sales and marketing agency praised for its ability to support business growth, lead generation, and brand visibility. Approximately 75% of reviewers commend their professional service and successful outcomes, though 25% noted room for improvement in project management. Clients value ReveGro’s alignment with company culture and their strategic approach to marketing communications.

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Reviews mention Professional
ReveGro has received high praise for their professionalism, with clients noting their ability to deliver a trusted service and effectively engage with organizational structures. One client highlighted Heather's impressive drive and her skill in understanding company culture, stating, "Her ability to engage with an organization's structure at all levels is a great attribute she possesses." Overall, the sentiment reflects a strong commitment to professional standards and successful project management.

Email Mktg & Sales Outsourcing for Drainage Maintenance Co

5.0 Feb 12, 2024

The drive and impact Heather has on the business is fabulous. Her ability to immerse herself and her business by understanding the culture and behaviour of your organization is a critical ingredient to her success. They have delivered a trusted and professional service over the period, aligning a back to basics strategy in developing and delivering a robust sales line for the business. I highly recommend Heather who is fantastic to work with who cuts straight through the issues and deals with them in a professional manner. Her ability to engage with an organisations structure at all levels is a great attribute she possesses.
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Industry Experience

ReveGro has garnered positive feedback across various industries, including Financial Services, Construction, Utilities, and Consulting. Clients commend their expertise in lead generation and marketing strategies, noting significant improvements in revenue and client engagement. The sentiment is particularly strong in Construction, where clients report successful revenue increases, while feedback from the Utilities sector highlights their effective project management. Overall, ReveGro is positioned as a trusted partner for businesses seeking growth in these sectors.
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Financial services Construction Utilities Consulting

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients consistently noted that ReveGro offers competitive pricing and good value for money. One client highlighted that ReveGro's pricing fit their budget, while another emphasized the 'great value for cost' and alignment of company values. Overall, the sentiment is positive, with clients appreciating the balance between cost and the quality of services provided, although some expressed a desire for improved project management and communication.
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Sandbach, England (1) Salford, England (1) High Wycombe, England (1)

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NICE inContact

3.8 4 reviews

$1,000+

< $25 / hr

1,000 - 9,999

London, England

Services provided

50% Call Center Services

40% Customer Service Outsourcing

10% Business Consulting

NICE inContact is a business process outsourcing company specializing in customer service solutions, including inbound call handling and interactive voice response services. The reviews generally highlight positive aspects, with approximately 75% mentioning strengths such as updated tools, effective communication, and cost savings. However, some feedback suggests room for improvement in employee engagement to reduce turnover.

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Reviews mention Easy to work with
Clients have consistently highlighted the company's ease of collaboration, noting their proactive approach and effective communication as key strengths. One client emphasized that the provider makes their job easier by handling responsibilities independently and only reaching out when necessary. While there are concerns about high turnover affecting consistency, the overall sentiment reflects satisfaction with the provider's convenience and reliability in managing customer support.

Inbound Calling Services for Business Service

3.5 Nov 2, 2017

They are proactive and make our job easier on a daily basis. They only contact us when it’s necessary. They do their job and we give them the power to make certain decisions, which is best for everyone. Their communication, convenience, and ease of use are their key strengths.
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Industry Experience

NICE inContact has garnered positive feedback across various industries including Business Services, Information Technology, Media, and other sectors. Clients commend the provider for their proactive customer support, effective communication, and updated tools, resulting in time and cost savings. The overall sentiment is favorable, particularly in Business Services where the emphasis on convenience and ease of use is highlighted. They are particularly well-suited for clients seeking efficient inbound call handling and customer support solutions.
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Other industries Business services Information technology Media

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Cedar Hill, Texas (1) New York City, New York (1) San Jose, California (1) Ashburn, Virginia (1)

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London, England

160 Queen Victoria Street, 2nd floor
London, England EC4V 4BF
6 - 9

44.0.207.002.3000

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LuminaVest LTD

5.0 1 review

Undisclosed

Undisclosed

50 - 249

Birmingham, England

Services provided

20% AI Development

20% Application Testing

20% Call Center Services +2 services

20% Custom Software Development

20% Direct Marketing

LuminaVest is a comprehensive service provider specializing in real estate support, including lead generation, tech setup, and deal management. Reviews highlight their exceptional organizational skills and effective pipeline management, resulting in a five-star experience. With 100% positive feedback, clients report receiving 3–5 qualified leads daily and successful conversion rates of 10–15%.

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Industry Experience

LuminaVest LTD has demonstrated significant expertise in the real estate industry, excelling in lead generation, deal analysis, and technology setup. Clients have praised their organized approach, efficient project management, and strong results, reporting consistent lead flow and successful deal closures. Their strengths lie in comprehensive support throughout the real estate pipeline, making them a valuable partner for real estate investors seeking to scale operations effectively.
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Real estate

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients consistently highlight LuminaVest's competitive pricing and excellent value for money. One client noted that their 'pricing fit our budget' and emphasized the 'good value for cost' provided by the company. The comprehensive services offered, including tech setup and lead management, were deemed exceptional, contributing to a positive overall sentiment regarding the company's cost-effectiveness and return on investment.
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CALLCARE

0.5 1 review

$1,000+

< $25 / hr

250 - 999

London, England

Services provided

40% Call Center Services

40% Customer Service Outsourcing

20% Back Office Outsourcing

CALLCARE is a UK-based company providing out-of-hours telephone answering services. While their onboarding process is reportedly effective, with initial setup conducted smoothly, reviews highlight significant shortcomings in communication and project management. Approximately 80% of feedback emphasizes poor post-implementation support, with reports of unreturned communications and unmet contractual commitments, leading to project abandonment.

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Industry Experience

CALLCARE has received feedback primarily from the software industry, where they were tasked with providing out-of-hours support. Reviewers noted their effective onboarding process and reasonable pricing. However, overall sentiment indicates dissatisfaction due to poor post-implementation support, slow communication, and inadequate staff training, leading to a lack of engagement and fulfillment of contractual obligations. Potential clients in the software sector may consider CALLCARE's strengths in initial setup but should be cautious regarding ongoing service reliability.
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Software

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients have noted that CALLCARE offers a reasonable pricing structure, making it an attractive option for services. However, feedback indicates that the overall value is diminished by poor post-implementation support and communication issues. One client reported dissatisfaction with being billed despite abandoning the project due to unmet commitments. Overall, while the initial onboarding process was praised, the lack of responsiveness and ineffective staff training have led to concerns regarding the true value for money.
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Daktela UK

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Chester, England

Services provided

100% Call Center Services

Call center company Daktela UK is located in Chester, England and Winnersh, England. Founded in 2005, the team specializes in Call Center Services.
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The Telemarketing Company

Not yet reviewed

$10,000+

$50 - $99 / hr

50 - 249

Brighton, England

Services provided

40% Call Center Services

40% Sales Outsourcing

20% Customer Service Outsourcing

Answering service company The Telemarketing Company is based in Brighton, England. The team focuses on Call Center Services and Sales Outsourcing.
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Origin Client Acquisition LTD

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

North Walsham, England

Services provided

50% Call Center Services

15% Customer Service Outsourcing

15% Sales Outsourcing +3 services

10% Other Marketing

5% Email Marketing

5% Marketing Strategy

Origin Client Acquisition LTD is a call center company based in North Walsham, England. The team specializes in Call Center Services and Sales Outsourcing.
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NexAura

Not yet reviewed

$5,000+

$100 - $149 / hr

10 - 49

Bradford, England

Services provided

30% Custom Software Development

20% AI Consulting

20% AI Development +3 services

10% AI Agents

10% Call Center Services

10% Customer Service Outsourcing

NexAura is a custom software development firm. The Bradford, England-based firm provides Custom Software Development and Artificial Intelligence.
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Online Giants

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

London, England

Services provided

80% Call Center Services

20% Customer Service Outsourcing

Online Giants is a call center founded in 2013. The company offers Call Center Services and Customer Service Outsourcing.
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Abacus Outsourcing

Not yet reviewed

$250,000+

< $25 / hr

1,000 - 9,999

London, England

Services provided

35% Call Center Services

15% Business Consulting

15% Sales Outsourcing +6 services

10% Financial Consulting

5% Custom Software Development

5% Enterprise App Modernization

5% HR Outsourcing

5% IT Staff Augmentation

5% Other IT Consulting and SI

Abacus Outsourcing is a call center company. Based in Lahore, Pakistan and London, England, their team provides Call Center Services and Business Consulting.
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More responsive than most other service providers

Abacus Outsourcing is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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London, England

2 Kingdom Street
London, England W2 6BD
2 - 5

+44 (0) 203 580 4343

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Hero PA

Not yet reviewed

Undisclosed

$50 - $99 / hr

10 - 49

Horsham, England

Services provided

90% Call Center Services

5% Customer Service Outsourcing

5% Sales Outsourcing

Founded in 2017, Hero PA is an answering service company. The team focuses on Call Center Services and Customer Service Outsourcing.
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Webhelp

Not yet reviewed

Undisclosed

Undisclosed

10,000+

London, England

Services provided

33% Customer Service Outsourcing

23% Call Center Services

15% Sales Outsourcing +17 services

5% Back Office Outsourcing

5% Business Consulting

5% Finance & Accounting Outsourcing (FAO)

1% AI Development

1% BI & Big Data Consulting & SI

1% CRM Consulting and SI

1% Custom Software Development

1% Digital Strategy

1% Graphic Design

1% HR Consulting

1% Mobile App Development

1% Transcription

1% Translation

1% UX/UI Design

1% Unified Communications Consulting & SI

1% Web Design

1% Web Development

Webhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.
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London, England

Brock House 19 Langham Street
London, England W1W 7NY
More than 5k

+44 (0)1324575000

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3C Online

Not yet reviewed

$1,000+

$25 - $49 / hr

10 - 49

London, England

Services provided

55% Customer Service Outsourcing

30% Sales Outsourcing

10% Content Marketing +1 service

5% Content Writing Services

Customer Service Outsourcing company 3C Online was launched in 2015. The team specializes in Customer Service Outsourcing and Sales Outsourcing.
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The Call Answering Company

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Kingston upon Hull, England

Services provided

100% Call Center Services

The Call Answering Company is an answering service. The team focuses on Call Center Services, and the company is based in Kingston upon Hull, England.
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Whistl

Not yet reviewed

Undisclosed

Undisclosed

1,000 - 9,999

Marlow, England

Services provided

30% Fulfillment

15% Call Center Services

10% Back Office Outsourcing +8 services

10% Customer Service Outsourcing

10% Logistics & Supply Chain Consulting

5% Air Freight

5% Freight forwarding

5% Ocean Freight

5% Rail Freight

3% Direct Marketing

2% Product Marketing

Whistl , a Fulfillment company, was founded in 1950. The team focuses on Fulfillment and Call Center Services and is based in Marlow, England.
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Unity4

Not yet reviewed

$10,000+

$25 - $49 / hr

1,000 - 9,999

Bridgnorth, England

Services provided

57% Call Center Services

16% Customer Service Outsourcing

10% Sales Outsourcing +5 services

4% Conversion Optimization

4% Marketing Strategy

4% Translation

3% Email Marketing

2% Digital Strategy

Unity4 is a call center. The Surry Hills, Australia-based team specializes in Call Center Services and Customer Service Outsourcing.
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Bridgnorth, England

The Old Grammar School, St Leonards Close
Bridgnorth, England WV16
251 - 300

0800 003 039

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Connect Communications Services Ltd

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Roslin, Scotland

Services provided

80% Call Center Services

20% Customer Service Outsourcing

Connect Communications Services Ltd is a call center. They are headquartered in Roslin, Scotland and have small team. Their services include Call Center Services and Customer Service Outsourcing.
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Firstsource Solutions

Not yet reviewed

$100,000+

< $25 / hr

1,000 - 9,999

London , England

Services provided

45% Call Center Services

35% Customer Service Outsourcing

10% Business Consulting +1 service

10% Finance & Accounting Outsourcing (FAO)

Firstsource Solutions is a large London , England-based phone answering service. Their services include Call Center Services and Customer Service Outsourcing.
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e-PA

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Shanklin, England

Services provided

70% Customer Service Outsourcing

30% Call Center Services

E-PA is a Customer Service Outsourcing company. They were established in 2002, and their services include Customer Service Outsourcing and Call Center Services.
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Pocket Receptionist

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Lowestoft , England

Services provided

80% Call Center Services

20% Customer Service Outsourcing

Established in 2016, Pocket Receptionist is a midsize Lowestoft , England-based call center. Their services include Call Center Services and Customer Service Outsourcing.
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Bill Gosling Outsourcing

Not yet reviewed

$10,000+

< $25 / hr

1,000 - 9,999

Glasgow , Scotland

Services provided

35% Customer Service Outsourcing

25% Call Center Services

10% Back Office Outsourcing +4 services

10% Corporate Training & Coaching

10% Sales Outsourcing

5% AI Development

5% Other Application Development

Large Customer Service Outsourcing company Bill Gosling Outsourcing, is in Newmarket, Canada and Glasgow , Scotland. The team offers Customer Service Outsourcing and Call Center Services.
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Glasgow , Scotland

Anderston House 389 Argyle Street
Glasgow , Scotland G2 8LR
251 - 300

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Zebra Connexions Ltd

Not yet reviewed

$1,000+

$25 - $49 / hr

10 - 49

Harlow, England

Services provided

80% Call Center Services

20% Back Office Outsourcing

Established in 2004, Zebra Connexions Ltd is an answering service. The small team specializes in Call Center Services and Back Office Outsourcing.
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Integreon

Not yet reviewed

$5,000+

< $25 / hr

1,000 - 9,999

London , England

Services provided

45% Back Office Outsourcing

25% Transcription

10% Call Center Services +2 services

10% Customer Service Outsourcing

10% Sales Outsourcing

Integreon, a large Back Office Outsourcing company, is headquartered in New York, New York and Makati, Philippines. Their services include Back Office Outsourcing and Transcription.
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London , England

100 Leman Street
London , England E1 8GH
50 - 75

44.800.520.0447

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RMACC Group

Not yet reviewed

$5,000+

< $25 / hr

50 - 249

Port glasgow, Scotland

Services provided

60% Call Center Services

20% Sales Outsourcing

10% Back Office Outsourcing +2 services

5% Customer Service Outsourcing

5% Translation

RMACC Group, an answering service, is headquartered in Port glasgow, Scotland. Established in 2019, the team offers Call Center Services and Sales Outsourcing.
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Lemon Contact Centre

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Stockton-on-Tees , England

Services provided

52% Call Center Services

25% Customer Service Outsourcing

23% Back Office Outsourcing

Lemon Contact Centre, a telephone answering service, is located in Stockton-on-Tees , England. Their services include Call Center Services and Customer Service Outsourcing.
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FM Outsource

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

Bury, England

Services provided

80% Customer Service Outsourcing

10% Business Consulting

5% Transcription +1 service

5% Translation

FM Outsource is a Bury, England-based Customer Service Outsourcing company. They specialize in Customer Service Outsourcing and Business Consulting and were founded in 2012.
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The Answer Centre

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Wokingham , England

Services provided

70% Call Center Services

20% Customer Service Outsourcing

10% Back Office Outsourcing

The Answer Centre is an answering service. The Wokingham , England-based team specializes in Call Center Services and Customer Service Outsourcing.
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Angel Call Handling

Not yet reviewed

$1,000+

< $25 / hr

2 - 9

Andover, England

Services provided

38% Call Center Services

36% Customer Service Outsourcing

26% Sales Outsourcing

Angel Call Handling is a small telephone answering service. Launched in 2017, the team offers Call Center Services and Customer Service Outsourcing.
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Ultracomms

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Portchester, England

Services provided

100% Call Center Services

Answering service Ultracomms was founded in 2004. The firm provides Call Center Services, and is small.
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Virtually There

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Bristol, England

Services provided

90% Call Center Services

10% Customer Service Outsourcing

Virtually There is a call center service. The team is headquartered in Bristol, England, and their services include Call Center Services and Customer Service Outsourcing.
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Why Trust Clutch

At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.

Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.

Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.

We evaluate service providers using a structured methodology that combines:

In-depth client interviews and ratings
Comprehensive project details
Market presence
Portfolio examples and industry recognition

This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.

Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.

We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.

Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.

U.K. Inbound Call Center Services FAQs

U.K. providers combine trained agents, robust QA, and enterprise-grade security with familiarity across British accents and customer expectations. For European companies, the U.K. timezone enables same-day coverage; for North American teams, many agencies offer seamless 24/7 call center services in the U.K. to extend hours and reduce abandonment after close.

In addition, you’ll benefit from mature compliance practices (U.K. GDPR), common certifications (ISO 27001, PCI DSS where relevant), and Ofcom-aligned telephony standards. Many firms offer multilingual support (English plus European languages) and proven sector knowledge in regulated industries like financial services and healthcare.

Pricing varies depending on factors like scope, coverage, and specialization. On Clutch, most inbound call center firms in the United Kingdom charge:

Per-minute billing: £0.60 – £1.20 per minute for standard inbound customer service
Per-call packages: £1.20 – £3.50 per call, often used for basic U.K. call answering services
Dedicated agents: £16 – £35 per hour, depending on experience, industry, and language needs
Monthly plans: £200 – £2,000+ for bundled minutes, reporting, and limited overflow
One-time setup/onboarding: £300 – £1,500, especially for IVR, CRM, and scripting

Clients should expect premium pricing for 24/7 coverage, bilingual agents, advanced integrations (e.g., Salesforce, HubSpot, Zendesk), and high-compliance verticals.

U.K. teams support a wide range of sectors and niches, reflecting the region’s dynamic and diverse business landscape. It’s common to find dedicated providers for markets like:

E-commerce and retail for order management, returns, and delivery queries
Financial services and fintech for compliant identity verification and customer support
Travel and hospitality for reservations and itinerary changes
Healthcare and medtech (non-clinical) for patient comms and appointment handling
Utilities and energy for billing and outage support
SaaS and technology for tier-1 help desk and triage
Property and proptech for tenant and maintenance lines
Education and nonprofits for inquiry management and admissions
Public sector support desks where applicable procurement allows

Define your project’s specific requirements and objectives to guide your search. Then, go to Clutch to explore your options, carefully assessing the following:

Forecast volume and coverage — peaks, seasonality, after-hours needs, and SLAs (e.g., 80/20 service level)
Domain experience — ask for U.K. case studies in your industry
Tech stack and expertise — IVR design, call recording, QA, and CRM/ITSM integrations
Compliance knowledge — U.K. GDPR, ISO 27001, PCI DSS (if handling payments), Cyber Essentials
Performance by crucial KPIs — average speed of answer (ASA), first contact resolution (FCR), AHT, CSAT, NPS, QA scores, abandonment rate
Culture fit — agent training, tone, and brand alignment matter as much as metrics

Opaque pricing, unclear surcharges for nights/holidays, or long lock-in contracts without performance outs
Minimal reporting or inability to share core metrics (ASA, FCR, CSAT, QA)
No documented data protection measures, outdated security posture, or lack of DPA
High agent turnover with limited coaching or QA
A rigid, script-only approach with no room for scenario-based training
No disaster recovery plan or weak telephony redundancy
Limited references or thin, non-specific case studies
Poor integration support for your CRM or ticketing stack

Avoiding red flags is crucial to protecting your brand's reputation and investment. Jumping the gun and partnering with the wrong team can expose your business to risk, so make sure you find a partner that's free from these warning signs.

Top Inbound Call Center Services in the United Kingdom

List of the Top United Kingdom Inbound Call Centers Services

Reviews mention Personable

Lead Generation Services for IT Company

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Lead Generation for Video Editing Subscription Company

Reviewed 3 times in the past 6 months

Industry Experience

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Average Project Cost Breakdown

What Clients Have Said

Reviews mention Timely

Call Center & Customer Support for Chimney Cleaning Company

Tech Support & Customer Service for an AI-Based Hiring Co

Customer Support Services for Credit Union

Customer Service for Nonprofit Organization

Customer Support Portal Dev & Design for Appliance Repair Co

Reviewed 16 times in the past 6 months

Average Project Cost Breakdown

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Top Customer Service is very responsive

Reviews mention Great team

Email & B2B Marketing for Orthopedic Insoles Company

Lead Generation for Advertising Agency

Lead Generation for Mobile & Web Development Company

Lead Generation Services for E-Commerce Solutions Company

Appointment Scheduling for IT Company

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Average Project Cost Breakdown

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Reviewed 2 times in the past 6 months

Industry Experience

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Average Project Cost Breakdown

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Reviews mention Proactive

Customer Service Outsourcing for Cybersecurity Service Provider

SEO Services for Pest Control Company

SEO Services for Pest Control Company

Virtual Assistant Services for EdTech Company

Reviewed 2 times in the past 6 months

Industry Experience

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Reviews mention Knowledgeable

Email Marketing for Jewelry Shop

Average Project Cost Breakdown

What Clients Have Said

SunTec India is very responsive

Reviews mention High-quality work

Overflow Call Handling for Outsourcer

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Average Project Cost Breakdown

What Clients Have Said

Reviews mention Easy to work with

Call Center Services for Management Consultants

Answering Services for Construction Company

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Efficient

Transcription for Receipt Scanning Software Provider

Industry Experience

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Average Project Cost Breakdown

What Clients Have Said

Reviews mention Reliable

Apigee API & CIM Management for Holding Company

Industry Experience

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Average Project Cost Breakdown

What Clients Have Said

Reviews mention Flexible

Customer Support for Entertainment Platform

Industry Experience

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Average Project Cost Breakdown

What Clients Have Said

Reviews mention Personable

Answering Service for Tech Company