How much does it cost to hire an inbound call center firm in the U.K.?

Pricing varies depending on factors like scope, coverage, and specialization. On Clutch, most inbound call center firms in the United Kingdom charge: Per-minute billing: £0.60 – £1.20 per minute for standard inbound customer service Per-call packages: £1.20 – £3.50 per call, often used for basic U.K. call answering services Dedicated agents: £16 – £35 per hour, depending on experience, industry, and language needs Monthly plans: £200 – £2,000+ for bundled minutes, reporting, and limited overflow One-time setup/onboarding: £300 – £1,500, especially for IVR, CRM, and scripting Clients should expect premium pricing for 24/7 coverage, bilingual agents, advanced integrations (e.g., Salesforce, HubSpot, Zendesk), and high-compliance verticals.

Which industries do U.K. inbound call center firms serve?

U.K. teams support a wide range of sectors and niches, reflecting the region’s dynamic and diverse business landscape. It’s common to find dedicated providers for markets like: E-commerce and retail for order management, returns, and delivery queries Financial services and fintech for compliant identity verification and customer support Travel and hospitality for reservations and itinerary changes Healthcare and medtech (non-clinical) for patient comms and appointment handling Utilities and energy for billing and outage support SaaS and technology for tier-1 help desk and triage Property and proptech for tenant and maintenance lines Education and nonprofits for inquiry management and admissions Public sector support desks where applicable procurement allows

How do I choose the right inbound call center agency in the UK?

Define your project’s specific requirements and objectives to guide your search. Then, go to Clutch to explore your options, carefully assessing the following: Forecast volume and coverage — peaks, seasonality, after-hours needs, and SLAs (e.g., 80/20 service level) Domain experience — ask for U.K. case studies in your industry Tech stack and expertise — IVR design, call recording, QA, and CRM/ITSM integrations Compliance knowledge — U.K. GDPR, ISO 27001, PCI DSS (if handling payments), Cyber Essentials Performance by crucial KPIs — average speed of answer (ASA), first contact resolution (FCR), AHT, CSAT, NPS, QA scores, abandonment rate Culture fit — agent training, tone, and brand alignment matter as much as metrics

What are red flags when hiring a U.K. inbound call center firm?

Opaque pricing, unclear surcharges for nights/holidays, or long lock-in contracts without performance outs Minimal reporting or inability to share core metrics (ASA, FCR, CSAT, QA) No documented data protection measures, outdated security posture, or lack of DPA High agent turnover with limited coaching or QA A rigid, script-only approach with no room for scenario-based training No disaster recovery plan or weak telephony redundancy Limited references or thin, non-specific case studies Poor integration support for your CRM or ticketing stack Avoiding red flags is crucial to protecting your brand's reputation and investment. Jumping the gun and partnering with the wrong team can expose your business to risk, so make sure you find a partner that's free from these warning signs.

Home Inbound Voice Services United Kingdom

Top Inbound Call Center Services in the United Kingdom

Q: Why hire a U.K.-based inbound call center agency?

U.K. providers combine trained agents, robust QA, and enterprise-grade security with familiarity across British accents and customer expectations. For European companies, the U.K. timezone enables same-day coverage; for North American teams, many agencies offer seamless 24/7 call center services in the U.K. to extend hours and reduce abandonment after close. In addition, you’ll benefit from mature compliance practices (U.K. GDPR), common certifications (ISO 27001, PCI DSS where relevant), and Ofcom-aligned telephony standards. Many firms offer multilingual support (English plus European languages) and proven sector knowledge in regulated industries like financial services and healthcare.

From London’s financial and e-commerce corridors to fast-growing hubs in Manchester, Birmingham, Edinburgh, Cardiff, and Belfast, the U.K. offers world-class inbound customer service talent and infrastructure. On Clutch, you’ll find vetted partners that handle everything from U.K. call answering services and after-hours support to omnichannel help desk and escalation workflows.

Each provider is verified through our rigorous reviews process, which synthesizes detailed client interviews into actionable insights on outcomes, communication, and ROI. Use filters to narrow by budget, pricing model (per minute, per call, or dedicated seats), industry expertise, language coverage, hours of operation, and location. Start with these curated directories:

• Top Inbound Call Center Services

• Inbound Call Center Services in London

• Inbound Call Center Services in Manchester

• Inbound Call Center Services in Birmingham

• U.K. Inbound Call Center Services for Business Services

Ratings Updated: November 10, 2026

We verify reviews and evaluate companies so you can choose with confidence. We may earn a fee for some placements. Learn how Clutch ensures trust

Simply Contact

4.8 27 reviews

Premier Verified

$1,000+

< $25 / hr

250 - 999

London, England

Services provided

55% Customer Service Outsourcing

35% Call Center Services

10% Back Office Outsourcing

Simply Contact is a customer support outsourcing company specializing in multilingual, multi-channel support, and back-office operations. Across the reviews, 100% of clients praised its high ratings and value for money, with impressive results such as reduced response times and increased customer satisfaction. Notably, 70% of reviews commended their adaptability and tailored approach to meet diverse business needs.

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1 of 1 reviews is 5 stars

Less than $10,000 avg. project cost

Reviewed 1 time in the past 6 months
Simply Contact has received positive feedback in recent reviews, highlighting their effective customer support management. Clients appreciated the timely delivery of tasks, clear communication, and the reduction in their internal team's workload. Notably, one client mentioned the seamless organization and adaptability of the support team. While there was a suggestion for improved understanding of complex licensing issues, the overall sentiment remains highly favorable, indicating that Simply Contact is a reliable partner for customer support needs.
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Industry Experience

Simply Contact has demonstrated expertise across various industries, including Information Technology, Financial Services, Education, Advertising & Marketing, and eCommerce. Clients highlight their strengths in customer support, multilingual capabilities, and adaptability to specific business needs. Feedback reflects positive outcomes such as increased customer satisfaction, reduced response times, and improved operational efficiency. Overall, Simply Contact is well-suited for organizations seeking reliable customer service solutions, particularly in tech-driven and service-oriented sectors.
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eCommerce Software Business services Information technology Financial services Education Arts, entertainment & music Retail Hospitality & leisure Human Resources IT Services Telecommunications Advertising & marketing

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Ukraine (8) United States (7) England (4) Latvia (2) Israel (1) Italy (1) Philippines (1)

This provider is fluent in 17 languages:

English

Spanish

Arabic

Russian

German

French

Italian

Polish

Ukrainian

Romanian

Dutch

Czech

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This provider is available in 12 time zones:

Middle East Time (MET)

Gulf Standard Time (GST)

Greenwich Mean Time (GMT)

Arabia Standard Time (AST)

Central African Time (CAT)

Eastern African Time (EAT)

Israel Daylight Time (IDT)

Central European Time (CET)

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London, England

45 Fitzroy Street
London, England W1T 6EB
6 - 9

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SalesAR

4.9 136 reviews

Premier Verified

$1,000+

< $25 / hr

50 - 249

London, England

Services provided

60% Sales Outsourcing

10% Account-Based Marketing

10% Call Center Services +2 services

10% Content Marketing

10% Email Marketing

SalesAR is a lead generation and outreach agency known for its expertise in multi-channel outbound strategies, targeting ideal customer profiles and delivering qualified leads across various industries. With a strong focus on communication and organization, they receive approximately 90% positive feedback from clients who praise their ability to adapt to specialized markets and consistently meet objectives. Despite a successful track record, a minority of clients, around 10%, reported unmet expectations, highlighting areas for potential improvement in delivering promised outcomes.

See all 136 projects

4 of 5 reviews are 5 stars

Less than $10,000 avg. project cost

Reviewed 5 times in the past 6 months
SalesAR has received consistently positive feedback over the past six months, particularly for their effective lead generation strategies and high level of communication. Clients have noted significant successes, such as booking numerous qualified meetings and achieving high engagement rates. The team is described as proactive, organized, and responsive, often treating client projects as their own. Overall, clients express satisfaction with SalesAR's performance, citing their structured approach and ability to adapt to changing needs, with no significant areas for improvement identified.
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Average Project Cost Breakdown

$10,000 to $49,000 (68) Less than $10,000 (23) $50,000 to $199,999 (1)

What Clients Have Said
SalesAR has received positive feedback regarding its overall cost and value for money. Clients frequently highlight the company's competitive pricing and the high quality of leads generated. For instance, one client noted that SalesAR provided over 5000 leads and arranged 15 valuable appointments, illustrating strong return on investment. Additionally, another review emphasized that SalesAR's pricing fit within budgets while delivering excellent results. Overall, clients express satisfaction with the cost-effectiveness of SalesAR's services.
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More responsive than most other service providers

SalesAR is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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London, England

124 City Road
London, England EC1V 2NX
2 - 5

+44 20 8638 7275

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Paragon Sales Solutions

4.9 49 reviews

Premier Verified

$1,000+

$25 - $49 / hr

10 - 49

Countesthorpe, England

Services provided

25% Call Center Services

25% Sales Outsourcing

25% Social Media Marketing +3 services

10% Other Marketing

10% Web Design

5% Business Consulting

Paragon Sales Solutions is a marketing and sales agency that provides telesales, social media, SEO, and website development services. The company consistently receives positive feedback for its effective project management, teamwork, and alignment with client values. Approximately 90% of reviewers highlight their responsiveness and dedication, while a small percentage note areas for potential improvement, such as reporting.

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Reviews mention Exceptional results
Clients have reported exceptional results when partnering with Paragon Sales Solutions, highlighting their effective relationship-building strategies. One client noted that out of 550 leads, nearly all expressed interest in their offerings, resulting in three booked meetings. The client praised Paragon's sales expertise and professionalism, emphasizing their commitment to understanding client needs. Overall, the sentiment is overwhelmingly positive, with clients viewing their investment in Paragon as a long-term strategy for nurturing valuable client relationships.

Facebook Marketing Campaign & Fundraising for Youth Charity

5.0 Feb 3, 2021

Our views went through the roof. We also got positive feedback on the quality of the posts. The work raised our profile. Our engagement went up about 1500%.
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Social Media Marketing Support for Clinical Skincare Company

5.0 Jan 21, 2021

In the two months that we’ve been working together, they’ve probably had more of an impact than the previous marketing company I was with for six months. In their first month, they increased our reach by 18% on social media, including Facebook and Instagram. They increased our views on Instagram by over 1,000.
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3 of 3 reviews are 5 stars

Unknown avg. project cost

Reviewed 3 times in the past 6 months
Paragon Sales Solutions has received positive feedback over the past six months, with clients highlighting their exceptional responsiveness, creativity, and professionalism. One client noted the team's commitment to understanding their brand, resulting in a strengthened online presence. Another client praised their flexibility and ability to meet deadlines while producing high-quality content. Overall, clients expressed satisfaction with the outcomes, including increased engagement and visibility, and indicated no areas for improvement.
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More responsive than most other service providers

Paragon Sales Solutions is very responsive
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England (31) Ireland (1) Malaysia (1) United States (1)

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Virva Infotech

5.0 15 reviews

Premier Verified

$1,000+

< $25 / hr

10 - 49

London, England

Services provided

30% Customer Service Outsourcing

25% Mobile App Development

15% Web Development +3 services

10% Application Management & Support

10% Low/No Code Development

10% Other Application Development

Virva Infotech is a versatile technology firm specializing in app and web development services, known for its professionalism and cost-effective solutions. Across its reviews, 100% of clients commend their project management, timely delivery, and adaptation to changing project needs, with notable improvements in performance and usability metrics. Clients consistently highlight their transparency, commitment, and value for cost.

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0 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
Virva Infotech has received positive feedback in recent reviews, particularly for their speed and reliability in delivering projects. A notable client, the CEO of an IT company, praised Virva Infotech for modernizing their mobile app, highlighting a 50% improvement in usability and a 70% increase in performance. The team's professionalism and effective communication were also commended, with no reported bugs at deployment. Overall, clients express strong satisfaction with Virva Infotech's services.
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More responsive than most other service providers

Virva Infotech is very responsive
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United States (2) Canada (1) Kenya (1)

This provider is fluent in 2 languages:

English

Hindi

This provider is available in 2 time zones:

India Standard Time (IST)

Pacific Standard Time (PST)

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London, England

60 Tottenham Court Road
London, England W1T 2EW
10 - 15

+44 203 432 3984

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Task Virtual

5.0 85 reviews

Premier Verified Clutch Guarantee

$1,000+

< $25 / hr

50 - 249

London, England

Services provided

40% Back Office Outsourcing

20% Sales Outsourcing

20% Search Engine Optimization +2 services

10% Call Center Services

10% Data Annotation Services

Task Virtual is a versatile virtual assistance and support company, providing services such as customer service, administrative support, data processing, SEO, and B2B lead generation. Overall, 100% of reviews highlight their reliability and professionalism, with many noting their adaptability and ability to integrate seamlessly into existing workflows. Approximately 40% of reviews emphasize the company's commendable project management and communication skills, while around 60% praise their ability to tailor services to specific business needs.

See all 85 projects

7 of 7 reviews are 5 stars

Less than $10,000 avg. project cost

Reviewed 7 times in the past 6 months
Task Virtual has received positive feedback from clients over the past six months, highlighting its adaptability and effective support across various operational tasks. Clients appreciated the team's ability to quickly understand workflows and maintain communication standards, which enhanced efficiency in customer service and administrative functions. Specific instances included significant improvements in appointment scheduling and data management, leading to reduced workloads for internal teams. Overall, the sentiment reflects satisfaction with Task Virtual's professionalism and flexibility, although some suggested enhancements for onboarding processes.
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More responsive than most other service providers

Task Virtual is very responsive
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London, England

Brixton Hill
London, England SW2
2 - 5

3472846666

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Genmar (UK) Ltd

5.0 4 reviews

Premier Verified

$1,000+

$50 - $99 / hr

10 - 49

Bishop's Stortford, England

Services provided

60% IT Managed Services

10% Cloud Consulting & SI

10% Customer Service Outsourcing +2 services

10% Cybersecurity

10% IT Strategy Consulting

Genmar (UK) Ltd is an IT services company specializing in cybersecurity, IT management, and seamless system migrations. Across their reviews, 100% of feedback is positive, highlighting their excellent project management and effective communication. Notably, 75% of reviewers praised their punctuality and personalized approach, underscoring their commitment to understanding and meeting client needs.

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Reviews mention Great project management
Genmar (UK) Ltd has received positive feedback regarding their project management capabilities. A client from Packaged PP Systems Ltd praised their timely delivery and excellent project oversight, noting that Genmar (UK) Ltd consistently communicated progress updates and was always available to assist. The client successfully achieved Cyber Essentials Plus certification due to Genmar (UK) Ltd's support, highlighting the company's impressive communication and courteous attitude throughout the engagement.

Cybersecurity Services for Pump Station Manufacturer

5.0 Aug 20, 2026

Genmar (UK) Ltd consistently communicates and provides progress updates. They deliver on time and have excellent project management. Genmar (UK) Ltd's communication, positive, polite, and courteous attitude are impressive.
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4 of 4 reviews are 5 stars

Less than $10,000 avg. project cost

Reviewed 4 times in the past 6 months
Genmar (UK) Ltd has received positive feedback over the past six months, particularly for their expertise in Cyber Essentials certification and IT support. Clients praised their effective communication, timely project delivery, and professionalism. Specific instances highlight successful certifications achieved on the first submission and seamless migrations with minimal downtime. Overall, clients expressed satisfaction with the company's responsiveness and support, noting no areas for improvement.
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Industry Experience

Genmar (UK) Ltd has demonstrated expertise across various industries, including Construction, Government, and Legal sectors. Clients commend their strong project management, effective communication, and ability to achieve crucial certifications, such as Cyber Essentials Plus. Overall sentiment is highly positive, with clients noting the company's professionalism, timely delivery, and supportive approach. Their strengths in cybersecurity and IT management make them a suitable partner for organizations prioritizing secure operations and streamlined technology solutions.
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Construction

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Genmar (UK) Ltd has received positive feedback regarding its cost-effectiveness and value for money. Clients have highlighted that the company's pricing aligns well with their budgets, providing good value for the services rendered. For instance, one client noted that Genmar (UK) Ltd's support for Cyber Essentials certification was chosen for its great culture fit and pricing. Overall, the sentiment reflects satisfaction with the financial aspects of their engagement, reinforcing the company's reputation for delivering quality services at a reasonable cost.
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Moneypenny USA

4.4 53 reviews

Verified

Undisclosed

< $25 / hr

250 - 999

Wrexham, Wales

Services provided

80% Call Center Services

10% Back Office Outsourcing

10% Customer Service Outsourcing

Moneypenny USA (formerly VoiceNation) is a call center and answering service provider that offers tailored customer service solutions for businesses in various industries. The reviews reveal a 90% satisfaction rate, with clients frequently praising their responsive communication and customized service. However, around 20% of reviews indicate areas for improvement, such as consistency in service quality and data management. Overall, Moneypenny USA is commended for its friendly and professional approach.

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Average Project Cost Breakdown

Less than $10,000 (41) $10,000 to $49,000 (8)

What Clients Have Said
Feedback on Moneypenny USA's pricing indicates a mixed sentiment regarding value for money. Clients appreciate the competitive rates and flexibility, with one stating, "their plan was one of the best" compared to competitors. However, some reported unexpected charges, leading to concerns about consistency in pricing. Overall, many clients feel that the service is a cost-effective solution, enhancing professionalism and operational efficiency, with one client noting, "we'd continue to use VoiceNation, even if they charged more."
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Melbourne, Florida (1) Miami, Florida (1) Tampa, Florida (1) Atlanta, Georgia (1) Wichita, Kansas (1) Blue Springs, Missouri (1) Chesterfield, Missouri (1) Charlotte, North Carolina (1) Concord, North Carolina (1) Greenville, North Carolina (1) High Point, North Carolina (1) Greenville, South Carolina (1) Baytown, Texas (1) Dallas, Texas (1) Friendswood, Texas (1) Frisco, Texas (1) Galveston, Texas (1) Garland, Texas (1) Nacogdoches, Texas (1) Midland, Texas (1) Hanover Park, Illinois (1) Oak Lawn, Illinois (1) Columbus, Indiana (1) Eastpointe, Michigan (1) Minneapolis, Minnesota (1) Long Branch, New Jersey (1) Staten Island, New York (1) Syracuse, New York (1) Milwaukee, Wisconsin (1) Los Angeles, California (1) San Francisco, California (1) Arvada, Colorado (1) Colorado Springs, Colorado (1) Las Vegas, Nevada (1) Phoenix, Arizona (1) Scottsdale, Arizona (1) Bismarck, North Dakota (1) Taunton, Massachusetts (1) Philadelphia, Pennsylvania (1) Pittsburgh, Pennsylvania (1) Fairburn, Georgia (1) Rockingham, North Carolina (1) Wadesboro, North Carolina (1) Etowah, Tennessee (1) Sylacauga, Alabama (1) Ocean View, Delaware (1) Harlan, Kentucky (1)

This provider is fluent in 2 languages:

English

Spanish

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Wrexham, Wales

Western Gateway
Wrexham, Wales LL13 7ZB
251 - 300

+443332021005

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Answer4u

Not yet reviewed

Verified

$1,000+

< $25 / hr

50 - 249

Nottingham , England

Services provided

55% Call Center Services

35% Customer Service Outsourcing

10% Back Office Outsourcing

Answer4u is a call center service. The company is based in Nottingham , England. Their services include Call Center Services and Customer Service Outsourcing.
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Top Customer Service

5.0 68 reviews

$1,000+

Undisclosed

250 - 999

London, England

Services provided

55% Customer Service Outsourcing

15% Data Annotation Services

10% Back Office Outsourcing +2 services

10% Call Center Services

10% Content Moderation Services

Top Customer Service is a customer support agency renowned for its excellent call handling and content writing services. Across the reviews provided, 88% of clients emphasize their professionalism and ability to improve communication efficiency. Clients report smoother workflows, increased client satisfaction, and enhanced brand representation. Despite minimal suggestions for proactive content strategy, their high-quality service remains consistently praised.

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Reviews mention Great project management
The reviews reflect a strong sentiment regarding the project management capabilities of Top Customer Service. Clients consistently praised their excellent communication, timely delivery, and responsiveness to needs. For instance, one client noted, 'The project management was organized and reliable,' while another highlighted, 'They communicated clearly, provided updates, and handled customer requests promptly.' Overall, clients felt well-supported and appreciated the professionalism exhibited throughout their projects.

Customer Support & VA Services for Consulting Company

5.0 Dec 10, 2025

Project management was excellent. Tasks were delivered on time, and often ahead of schedule. Their team maintained regular communication and gave updates whenever needed. They showed flexibility when priorities shifted and were quick to respond whenever we had urgent requests.
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Customer Support for Tree Care & Landscaping Company

5.0 Dec 22, 2025

Project management was excellent they delivered what was promised on schedule and were quick to adapt to our feedback.
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Customer Service Outsourcing for Towing Company

5.0 Dec 22, 2025

Their project management was organized and reliable. Deliverables were completed on time, and the team responded quickly and professionally to all of our needs. Communication was clear, and they were always ready to make adjustments based on our feedback.
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Customer Service Outsourcing for Daycare Center

5.0 Feb 16, 2026

The project management was excellent. Top Customer Service kept us updated regularly and delivered all services on schedule. They communicated well and adapted quickly to our needs.
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Customer Support for Truck Repair & Maintenance Company

5.0 Feb 16, 2026

The project management was strong. Top Customer Service delivered all aspects of the support services on schedule and kept communication clear from start to finish. They were responsive and easy to work with.
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More responsive than most other service providers

Top Customer Service is very responsive
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United States (18) Canada (13) France (1)

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London, England

40 Wenlock Road MASBROUGH STREET
London, England N1 7GH
101 - 150

8889730077

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SunTec India

4.8 73 reviews

$1,000+

< $25 / hr

1,000 - 9,999

London, England

Services provided

15% Data Annotation Services

15% Ecommerce Marketing

10% Back Office Outsourcing +10 services

10% Environmental Consulting

10% Mobile App Development

5% Custom Software Development

5% Customer Service Outsourcing

5% E-Commerce Development

5% IT Staff Augmentation

5% Pay Per Click

5% Search Engine Optimization

5% Social Media Marketing

5% Web Development

SunTec India is a versatile IT outsourcing company offering services in data solutions, web development, ePublishing, eCommerce, and digital marketing. With a strong focus on quality, over 90% of reviews highlight SunTec's reliable project management and consistency in deliverables. Clients commend their efficiency, adaptability, and attention to detail, with many remarking on their long-term partnerships and seamless integration with client teams.

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Reviews mention High-quality work
SunTec India consistently receives high praise for delivering high-quality work across various projects. Clients commend their attention to detail, expertise, and responsiveness, noting that they deliver results on time and often exceed expectations. For instance, a long-term partner highlighted their indispensable role in ePub production, while another client appreciated the accuracy and efficiency in managing a large-scale product upload project. Overall, the sentiment is overwhelmingly positive, with clients expressing gratitude for the reliable and professional partnership.

Amazon Content Development for Herbal Tea Company

5.0 Aug 12, 2024

SunTec India's swift responses and timely delivery of quality work were impressive.
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Image Editing Services for Image Selling Company

5.0 Aug 7, 2024

The quality of edition and speed of edition were notable. They are able to add resources each time we need more people from them.
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Corporate Photography for Media Company

5.0 Mar 11, 2026

I received all of the photos properly edited within my scheduled time frame, which even included a second round of additional edits. The client loved the photos. Everything with delivered on time. They edited my photos exactly as I had specified.
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Content Development for Publishing Company

4.5 Aug 28, 2023

Always delivering projects in time and with good quality of work. Always a pleasure to work together. The deadlines were respected, and their communication was clear and high on the list of priorities.
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Advertising & Content Marketing for Deburring Tools Company

4.0 Jul 27, 2023

The speed of work delivery, Quality of work done. The Suntech content team lead by Vanshika definitely did a very good job on delivering the creatives assigned to them on time! We are happy with her work.
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13 of 16 reviews are 5 stars

$10,000 – $49,000 avg. project cost

Reviewed 16 times in the past 6 months
SunTec India has received overwhelmingly positive feedback over the past six months, with clients highlighting their reliability, consistent quality, and effective communication. A COO from RobotShop praised their ongoing support for product listings, noting minimal revisions required and timely delivery. Similarly, a RevOps Manager at Pearl commended their low error rates and adaptability in data entry tasks. Overall, clients appreciate SunTec India's professionalism and their ability to function as an integral extension of their teams.
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Industry Experience

SunTec India has received positive feedback across various industries, including eCommerce, advertising & marketing, real estate, and publishing. Clients commend their expertise in data entry, product listing management, and SEO optimization, noting consistent quality and timely delivery. In eCommerce, businesses highlight SunTec India's ability to enhance product visibility and manage large inventories effectively. Similarly, in publishing, they excel in ePub creation and book design. Overall, the sentiment reflects strong client satisfaction, particularly in eCommerce and marketing sectors.
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Arts, entertainment & music Advertising & marketing eCommerce Other industries Information technology Food & Beverage Consumer products & services IT Services Legal Media Publishing Sports Real estate Retail Manufacturing

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London, England

86/90 Paul Street
London, England EC2A 4NE
1001 - 2000

+44 203 514 2601

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Verbatim Virtual Receptionists

4.8 2 reviews

$1,000+

< $25 / hr

10 - 49

Thatcham , England

Services provided

68% Call Center Services

12% Sales Outsourcing

10% Back Office Outsourcing +1 service

10% Customer Service Outsourcing

Verbatim Virtual Receptionists is a company specializing in call handling and virtual receptionist services. With a strong emphasis on integration and flexibility, they have been praised for their efficiency and professionalism. Approximately 90% of reviewers highlight their ability to reduce client wait times and filter unwanted calls, while 80% commend their exceptional customer service and responsiveness to feedback.

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Reviews mention High-quality work
Clients consistently praise Verbatim Virtual Receptionists for delivering high-quality work, particularly highlighting the professionalism and training of their receptionists. One client noted, "The quality of their receptionists really stands out," and emphasized their effective handling of increased call volumes during peak times without missing any calls. Overall, the sentiment reflects strong satisfaction with the service quality and responsiveness, reinforcing Verbatim's reputation as a reliable partner in managing client communications.

Overflow Call Handling for Outsourcer

5.0 Apr 24, 2020

The quality of their receptionists really stands out. They put all their staff through a comprehensive call handling and service course which really shows when compared to other companies we have experienced. With the recent virus outbreak, they really came into their own as our call volumes were almost 10 times higher than usual for almost 2 weeks.
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Industry Experience

Verbatim Virtual Receptionists has received positive feedback across various industries, notably IT outsourcing and software development. Clients commend their adaptability, professionalism, and quality of service, with specific praise for their ability to efficiently manage overflow calls and filter low-priority inquiries. The overall sentiment is highly favorable, particularly for businesses seeking to improve customer service and operational efficiency. Their proficiency in CRM integration and responsiveness to client feedback further enhances their reputation as a reliable partner in these sectors.
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IT Services Software

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Average Project Cost Breakdown

$10,000 to $49,000 (2)

What Clients Have Said
Clients consistently highlight Verbatim Virtual Receptionists' cost-effectiveness and value for money. One client noted their affordable pricing coupled with flexible integration services, which impressed decision-makers. Another stated they invest between $5,000-$6,000 annually, emphasizing satisfaction with the time saved and improved focus on customer support. Overall, feedback reflects a positive sentiment regarding the company's pricing relative to the quality of service provided, with clients appreciating the personal touch and responsiveness to feedback.
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Quantanite

4.8 4 reviews

$1,000+

< $25 / hr

1,000 - 9,999

London, England

Services provided

30% Customer Service Outsourcing

20% Back Office Outsourcing

20% Call Center Services +2 services

20% Sales Outsourcing

10% Transcription

Quantanite is a company specializing in transcription, data entry, and menu programming services, often supporting companies in scaling their operations. Across multiple reviews, Quantanite is praised for its high-quality work, efficiency, and ability to integrate seamlessly with client teams, with over 90% of feedback indicating satisfaction with their services. Clients highlight their technical capabilities and flexibility, with no significant areas for improvement mentioned.

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Reviews mention Flexible
Clients have consistently praised Quantanite for its flexibility and adaptability in meeting project needs. One client highlighted that Quantanite was 'very flexible and accommodating,' successfully providing additional support during holidays and special projects. This sentiment reflects an overall positive experience, with clients noting the ease of collaboration and the seamless integration of Quantanite's team into their operations.

Menu Programming for Food Delivery Company

5.0 Feb 10, 2021

Quantanite has been very flexible and accommodating. When special projects come up or we need additional support hours to cover holidays or additional menu programming time due to projects they have come through for us.
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Industry Experience

Quantanite has demonstrated expertise across the Software and Food & Beverages industries. In Software, they excel in receipt transcription and operational support, receiving praise for their quality and efficiency. In the Food & Beverages sector, they effectively manage menu programming and support, showcasing flexibility and responsiveness. Overall, client sentiment is highly positive, highlighting Quantanite’s ability to integrate seamlessly with teams and deliver results that meet or exceed expectations.
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Software Food & Beverages

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Average Project Cost Breakdown

$50,000 to $199,999 (2) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Client feedback regarding Quantanite's cost and value for money is predominantly positive. One client noted their fixed monthly billing per full-time employee as cost-effective, while another highlighted their competitive pricing as a key factor in selecting them. Overall, clients expressed satisfaction with the quality of work relative to costs, with one stating that Quantanite consistently exceeded productivity expectations and provided high-quality services. The sentiment indicates a strong perception of value for the investment made.
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United States (2) Canada (1) England (1)

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AnswerForce

4.4 18 reviews

Undisclosed

Undisclosed

1,000 - 9,999

Edinburgh, Scotland

Services provided

70% Call Center Services

30% Customer Service Outsourcing

AnswerForce is a call answering service company that provides 24/7 phone management, scripting, and customer support solutions for businesses across various industries. The overall feedback is highly positive, with approximately 93% of clients appreciating their professionalism, responsiveness, and comprehensive service offerings. Clients commend their ability to integrate seamlessly with existing systems and adapt to specific business needs. However, there is a minority of feedback indicating dissatisfaction with communication and billing practices.

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Reviews mention Easy to reach
The feedback regarding AnswerForce's accessibility highlights a strong sentiment of satisfaction among clients. One client noted their customer service's prompt email responses and efficient issue resolution. Additionally, the training provided was tailored and thorough, enhancing user understanding of the system. The overall sentiment reflects that AnswerForce is easy to reach and responsive, ensuring effective communication and support throughout the engagement.

Call Center Services for Church

5.0 Mar 8, 2021

I’ve contacted their customer service department via email a few different times and they’ve been very quick to respond to me. They always take care of the situation no matter what it is. They respond promptly to our inquiries, their billing is very efficient and easy to understand, and the training they provided was excellent.
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Average Project Cost Breakdown

Less than $10,000 (6) $50,000 to $199,999 (3) $10,000 to $49,000 (1)

What Clients Have Said
Overall, clients express satisfaction with AnswerForce's pricing and value for money. Many reviews highlight that their costs are competitive compared to other services, providing robust features and responsive customer service. For instance, one client noted that AnswerForce's pricing fit their budget while offering greater functionality than previous providers. Another mentioned a significant ROI of 508%. However, a few clients suggested that prices could be lower, indicating mixed sentiments regarding cost-effectiveness.
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Edinburgh, Scotland

11 Rutland Street
Edinburgh, Scotland EH1 2AB
76 - 100

08000119020

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A-SALES AB

4.9 84 reviews

$1,000+

$200 - $300 / hr

50 - 249

London, England

Services provided

80% Sales Outsourcing

10% Call Center Services

10% Email Marketing

A-SALES AB is a lead generation company specializing in outbound sales and meeting scheduling services across various industries. The company has received overwhelmingly positive feedback, with reviewers praising their professionalism, attention to detail, and ability to generate consistent pipelines of qualified business opportunities. Approximately 100% of reviewers specifically commend their project management, responsiveness, and tailored approach to client needs.

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Reviews mention Experienced
A-SALES AB has received positive feedback for its commitment and expertise in managing B2B outbound sales campaigns. Clients have noted the efficient project management, with clear visibility into campaign activities and timely communication. One client specifically highlighted A-SALES AB's ability to deliver organized support through targeted outreach, resulting in a successful increase in qualified meetings. Overall, the sentiment reflects a high level of satisfaction, with no suggested areas for improvement.

Sales Outsourcing Services for HR & Payroll Software Company

5.0 Jul 21, 2026

A-SALES AB has demonstrated a strong level of commitment, industry experience, and expertise in managing B2B outbound telemarketing campaigns.
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17 of 18 reviews are 5 stars

Less than $10,000 avg. project cost

Reviewed 18 times in the past 6 months
A-SALES AB has received positive feedback over the past six months for their effective lead generation and sales appointment booking services. Clients praised their proactive communication, adaptability, and deep understanding of complex industries, which resulted in a consistent flow of qualified meetings. Notable outcomes included significant increases in sales pipelines and the ability to focus on high-value conversations. Overall, clients expressed high satisfaction with A-SALES AB's professionalism and project management, with no reported areas for improvement.
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United States (19) Sweden (12) Norway (7) England (5) Australia (5) India (4) Germany (2) Finland (2) Italy (1) Poland (1) Cyprus (1) Japan (1) Netherlands (1) Canada (1) Philippines (1) France (1) Singapore (1) Slovenia (1) Belgium (1) United Arab Emirates (1) Armenia (1) Austria (1)

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London, England

96 Kensington High Street
London, England W8 4SG
31 - 40

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Abacus Cambridge Partners

4.9 4 reviews

Undisclosed

Undisclosed

50 - 249

London, England

Services provided

40% ERP Consulting and SI

15% BI & Big Data Consulting & SI

15% Custom Software Development +3 services

10% Call Center Services

10% Customer Service Outsourcing

10% Sales Outsourcing

Abacus Cambridge Partners is a technology solutions company specializing in API management and implementation, particularly with Google's Apigee tool, as well as other services like customer identity management and business process outsourcing. Across their reviews, they received overwhelmingly positive feedback for their technical expertise, flexibility, and project management, with no significant areas for improvement noted. They were recommended by 100% of clients, highlighting their ability to deliver quality work on time and maintain strong client relationships.

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Reviews mention Receptive
Clients have expressed a positive sentiment regarding Abacus Cambridge Partners' receptiveness, noting their campaign managers' strong communication and responsiveness to feedback. One client highlighted, "They’ve been quick to adapt" to evolving project needs, showcasing their flexibility. Additionally, the supportive team dynamic contributes to a positive work environment, with clients appreciating the patience and professionalism exhibited during challenging negotiations. Overall, the feedback reflects a strong alignment with client expectations and a commitment to continuous improvement.

Call Center Voice Services for Financial Services Co.

4.5 Sep 17, 2020

Their campaign managers are with the team throughout the day and have been receptive to feedback. They’re communicative and responsive.
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Industry Experience

Abacus Cambridge Partners has demonstrated expertise across multiple industries, including Telecommunications, Retail, and Financial Services. In Telecommunications, clients praised their proficiency in API management and timely deliverables, resulting in enhanced revenue and reduced complaints. The Retail sector highlighted their capability in Customer Identity Management and flexible project engagement. In Financial Services, their adaptable and educated team received commendations for effective bill negotiation services. Overall, sentiment is highly positive, particularly in API management, project management, and client communication, making them a strong fit for tech-centric projects.
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Telecommunications Retail Financial services

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Average Project Cost Breakdown

$50,000 to $199,999 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently commend Abacus Cambridge Partners for their exceptional value and cost-effectiveness. One client noted that their project was delivered on time and within budget, with no additional costs incurred. Another highlighted a significant reduction in time to market and increased revenue post-implementation, attributing this success to Abacus's expertise. Overall, the sentiment is overwhelmingly positive, with clients expressing satisfaction in both the quality of service provided and the financial investment made.
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United Arab Emirates (2) Kenya (1) United States (1)

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SmartPA

5.0 1 review

$1,000+

< $25 / hr

250 - 999

Edinburgh , Scotland

Services provided

35% Back Office Outsourcing

35% Finance & Accounting Outsourcing (FAO)

30% Call Center Services

SmartPA is a company specializing in providing personalized support services, including administrative and customer service roles, to businesses seeking flexibility in scaling their operations. The overall feedback is overwhelmingly positive, with a strong focus on their seamless integration into client teams and their ability to enhance business growth. Approximately 100% of the feedback highlights their exceptional communication and commitment to client success.

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Industry Experience

SmartPA has demonstrated expertise in franchise consulting and related sectors, providing tailored support that enhances customer service and lead generation. Clients note the seamless integration of SmartPA's assistants into their teams, reflecting high levels of communication and reliability. Overall sentiment is positive, particularly regarding their impact on key account management and business growth. Their services are well-suited for industries seeking flexible support to scale operations efficiently.
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Other industries

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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients report that SmartPA provides exceptional value for money, with one CEO noting an investment of approximately $100,000 leading to significant business growth and successful contract renewals. The seamless integration of PAs into their teams was highlighted as a key benefit, offering high-level personal service without the need for premium pricing. Overall, clients express strong satisfaction with the cost-effectiveness of SmartPA's services, recommending their flexible support for businesses looking to scale.
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The Contact Company

5.0 2 reviews

Undisclosed

Undisclosed

1,000 - 9,999

Birkenhead , England

Services provided

60% Customer Service Outsourcing

20% Back Office Outsourcing

10% Call Center Services +1 service

10% Sales Outsourcing

The Contact Company is a customer support and call center service provider known for delivering high-quality, scalable customer service. Their dedication to transparency and seamless project management has resulted in a customer satisfaction rate surpassing 80%. Approximately 100% of reviewers emphasize their positive company culture and commitment to client success.

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Reviews mention Results-oriented
The feedback regarding The Contact Company's results-oriented approach is overwhelmingly positive. Clients highlight their commitment to delivering excellent results and seamless collaboration, as noted by a chairman of an online retailer who praised the team's timely reporting and effective solutions. Their transparency and proactive problem-solving capabilities further emphasize their results-driven focus, leading to long-term partnerships without any noted areas for improvement.

Call Center Services for Children's Retailer

5.0 Jan 24, 2019

The Contact Company deliver excellent results, which is why we’ve worked with them for several years. Our collaboration has been seamless. The team delivers timely reports and solutions as needed.
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Industry Experience

The Contact Company has demonstrated strong expertise in the Media and Retail industries. In Media, they successfully established a scalable support center for YouView, achieving over 80% customer satisfaction with a focus on company culture and flexibility. In Retail, they provided high-quality call center services for Great Little Trading Co., maintaining seamless collaboration and transparency. Overall, feedback highlights their strengths in customer service, operational efficiency, and adaptability, making them suitable for projects in both sectors.
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Retail Media

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Average Project Cost Breakdown

$200,000 to $999,999 (2)

What Clients Have Said
Clients consistently highlight The Contact Company’s exceptional value for money, noting their competitive pricing structures and high-quality service. For instance, one client praised their 'value-based pricing' during a vendor selection process, while another emphasized the cost-effectiveness of their customer support services. Overall, sentiment is highly positive, with clients expressing satisfaction regarding the balance of quality and affordability, reinforcing the company's reputation as a valuable partner.
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AnswerConnect

4.6 32 reviews

Undisclosed

Undisclosed

1,000 - 9,999

Edinburgh, Scotland

Services provided

70% Call Center Services

30% Sales Outsourcing

AnswerConnect is a call center service provider offering virtual reception, lead qualification, and customer service solutions. Reviews indicate a high level of satisfaction, with approximately 85% of reviewers emphasizing their efficient project management and customer service. Clients frequently commend their professionalism, quick response time, and cost-effective solutions, with many highlighting their impact on reducing labor costs and enhancing customer interactions.

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1 of 1 reviews is 5 stars

Less than $10,000 avg. project cost

Reviewed 1 time in the past 6 months
AnswerConnect has received positive feedback for its call center services, particularly in lead qualification and project management. Clients appreciate the team's punctuality and effective communication methods. Notably, one client highlighted the successful creation of a webhook for internal reporting and the rapid escalation of leads, which resulted in securing a retainer within 36 hours. Overall, clients express satisfaction with AnswerConnect's performance and do not identify any areas for improvement.
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Average Project Cost Breakdown

Less than $10,000 (20) $10,000 to $49,000 (6) $50,000 to $199,999 (2) $200,000 to $999,999 (2) $1,000,000 to $9,999,999 (1)

What Clients Have Said
AnswerConnect is perceived as offering good value for money, with clients noting that their pricing is reasonable and allows for significant savings on labor costs. One client highlighted spending approximately $289 monthly, while another reported saving $4,000 to $5,000 monthly. Overall, clients appreciate the affordability and quality of service, with many stating that they receive excellent customer support and effective call handling, making their investment worthwhile.
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Dallas, Texas (2) Farmingdale, New York (2) Pittsburgh, Pennsylvania (2) Houston, Texas (2) Santa Ana, California (1) Chandler, Arizona (1) Pittsburg, Kansas (1) Foley, Alabama (1) Chicago, Illinois (1) New York City, New York (1) Covina, California (1) Sacramento, California (1) Maitland, Florida (1) Sunnyvale, California (1) Vacaville, California (1) Charlotte, North Carolina (1) Portland, Oregon (1) Spokane, Washington (1) Vancouver, Washington (1) Owensboro, Kentucky (1) Orlando, Florida (1) Hampton, Virginia (1) Franklin Lakes, New Jersey (1) Miami, Florida (1) Island Park, New York (1) Pikeville, Kentucky (1) Spring City, Pennsylvania (1)

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Edinburgh, Scotland

11 Rutland St
Edinburgh, Scotland EH1 2AB
50 - 75

+44 800 802 1069

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Arise

4.7 3 reviews

$250,000+

$25 - $49 / hr

250 - 999

Leeds, England

Services provided

61% Customer Service Outsourcing

19% Call Center Services

10% Back Office Outsourcing +1 service

10% Corporate Training & Coaching

Arise is an outbound services company specializing in call management, appointment setting, and marketing. It is praised for its reliability and strong communication, with reviews consistently highlighting helpful service and customer care. Approximately 100% of the reviews express satisfaction with no significant areas for improvement, and clients report financial savings ranging from $100 to $5,000 monthly.

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Reviews mention Helpful
Clients have consistently highlighted Arise's helpfulness as a key strength. One review noted that their services saved the client 9 hours and $2,000 monthly, underscoring the efficiency and value provided. The overall sentiment is highly positive, with one client stating, 'It's been a very good experience' and emphasizing that there is 'no need to improve' their services. This reflects a strong alignment with client needs and satisfaction.

Marketing Services for Manufacturing Company

5.0 Nov 2, 2017

The service provider's strengths include that they are helpful. No improvements are needed as it's perfect.
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Average Project Cost Breakdown

Less than $10,000 (1) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients have reported strong value for money with Arise, noting significant monthly savings ranging from $100 to $5,000. One client emphasized that their experience has been 'very good,' highlighting the company's reliability and helpfulness. Despite some uncertainty around specific pricing structures, the overall sentiment reflects satisfaction with the cost-effectiveness of the services provided, with one client mentioning a long-term partnership since 2006, indicating trust in the company’s value.
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Atlanta, Georgia (1) Chicago, Illinois (1) Pendleton, Oregon (1)

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Leeds, England

1 Park Row
Leeds, England LS1 5JL
251 - 300

1+ 855-274-7301

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Face for Business

4.8 3 reviews

Undisclosed

Undisclosed

10 - 49

Burscough, England

Services provided

50% Call Center Services

50% Customer Service Outsourcing

Face for Business provides outsourced phone reception and customer support services, offering personalized call handling and appointment setting. Client feedback highlights their professionalism and ability to integrate seamlessly with businesses, with 100% positive reviews emphasizing their exceptional service quality and ease of communication. The firm is praised for fostering strong client relationships and contributing to improved client satisfaction scores.

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Reviews mention High-quality work
Clients consistently commend Face for Business for delivering high-quality work, emphasizing their ability to build strong relationships with callers and provide seamless service. One client noted their messaging service as 'fantastic' and highlighted that the transition to a virtual receptionist went unnoticed by clients. Another client praised their understanding of expectations and the ability to deliver precisely, resulting in a perfect 5/5 rating on Trustpilot. Overall, feedback reveals high satisfaction with the professionalism and effectiveness of their services.

Customer Support for Vaping & CBD Products Manufacturer

4.5 Feb 24, 2022

We could not be happier with FFB and would recommend without hesitation their services. We now view them as an integral part of OUR COMPANY. They listen...and deliver precisely against our remit.
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Answering Services for Financial Adviser Firm

5.0 Feb 24, 2022

On the back of Face For Business taking our calls we have converted more clients than anticipated and the feedback from our clients is impressive. The service and feedback is second to none, they can also provide us with a recording of the calls that they have taken.
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Industry Experience

Face for Business has received positive feedback primarily in the Financial Services and Manufacturing industries. Clients from financial services praised their call answering and customer support, highlighting their ability to build personal relationships with clients and enhance client conversion rates. In the manufacturing sector, particularly in vaping and CBD products, they were commended for their understanding of client needs and seamless integration into company operations. Overall, sentiment across these industries is highly favorable, showcasing Face for Business as a reliable partner for organizations seeking personalized and effective customer service solutions.
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Financial services Manufacturing

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Average Project Cost Breakdown

Less than $10,000 (2) $10,000 to $49,000 (1)

What Clients Have Said
Clients consistently praise Face for Business for providing high-quality services at competitive prices. One client noted their monthly investment of £300-£350 as cost-effective compared to hiring an in-house receptionist. Another highlighted the excellent value, stating they receive first-class support at a highly competitive price. Overall, the sentiment reflects satisfaction with both the affordability and the value delivered, with many clients viewing the service as integral to their operations.
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Medical PA

4.5 1 review

Undisclosed

$25 - $49 / hr

10 - 49

Harlow, England

Services provided

35% Call Center Services

35% Customer Service Outsourcing

30% Back Office Outsourcing

Medical PA is a call center service provider specializing in handling phone calls and appointment scheduling for medical practices. Reviews indicate a high level of professionalism, with 100% of patients noting positive interactions. Clients appreciate the quick response times, typically within 10–15 minutes. However, there are occasional concerns about being put on hold without follow-up.

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Industry Experience

Medical PA demonstrates notable expertise in the healthcare industry, providing efficient call center services that significantly reduce administrative burdens for medical professionals. Feedback highlights their professionalism and responsiveness, leading to improved patient interactions. While praised for their efficiency, minor concerns about call handling consistency were noted. Overall, the sentiment is positive, making Medical PA a strong candidate for healthcare providers seeking to enhance patient management.
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Healthcare

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients generally perceive Medical PA as offering good value for money, with one podiatrist noting an investment of approximately $7,500, which significantly saved him time previously spent on calls. The professionalism of their service received positive feedback, with patients appreciating the responsiveness. However, there were minor concerns regarding call handling consistency. Overall, the sentiment is favorable, indicating that clients find the cost justified by the efficiency and quality of service provided.
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Double Tap Marketing Ltd

5.0 1 review

$1,000+

$25 - $49 / hr

2 - 9

Royal Wootton Bassett, England

Services provided

55% Call Center Services

35% Email Marketing

10% Sales Outsourcing

Double Tap Marketing Ltd is a versatile marketing agency specializing in telemarketing, email marketing, and proposal writing. The company has received overwhelmingly positive feedback, with clients praising their ability to deliver exceptional results, such as securing high-value contracts and producing high-quality marketing materials. Over 90% of reviewers highlight their effective project management and commitment to exceeding expectations.

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Industry Experience

Double Tap Marketing Ltd has received positive feedback primarily from clients in the business services sector. Their strengths include effective communication, timely delivery, and a deep understanding of client needs, which has led to significant contract wins. Notably, they excel in tender writing and marketing strategy, helping clients secure large contracts. Overall sentiment indicates strong satisfaction, highlighting their integral role in driving business growth and successful marketing initiatives.
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Business services

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients consistently commend Double Tap Marketing Ltd for providing excellent value for money, highlighting their reasonable pricing relative to the substantial returns generated. One client noted, 'The pricing is very reasonable for the return,' emphasizing that their services have significantly contributed to business growth. Feedback reflects a sentiment that, compared to larger agencies, Double Tap Marketing offers superior service and results at a fraction of the cost, making them a highly recommended choice for marketing needs.
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ReveGro

4.7 5 reviews

$1,000+

$50 - $99 / hr

10 - 49

Crewe, England

Services provided

50% Sales Outsourcing

40% Call Center Services

10% Social Media Marketing

ReveGro is a sales and marketing agency praised for its ability to support business growth, lead generation, and brand visibility. Approximately 75% of reviewers commend their professional service and successful outcomes, though 25% noted room for improvement in project management. Clients value ReveGro’s alignment with company culture and their strategic approach to marketing communications.

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Reviews mention Proactive
Clients have consistently highlighted ReveGro's proactive approach as a key strength. One CEO noted their 'highly professional, knowledgeable proactive relationship,' emphasizing regular virtual meetings to ensure transparency and responsiveness. This proactive engagement has resulted in measurable outcomes, such as increased lead conversions and a high volume of interest. Overall, the sentiment reflects a strong appreciation for ReveGro's initiative and dedication to client goals.

LinkedIn Marketing Campaing for Sustainability Consulting Co

5.0 Feb 9, 2024

Regular virtual meeting to explain the process and report on results. A highly professional, knowledgeable proactive relationship.
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Industry Experience

ReveGro has demonstrated expertise across diverse industries, including Financial Services, Construction, Utilities, and Consulting. Clients commend their ability to generate leads, enhance brand visibility, and increase revenue. The financial services sector noted strong project management early on but suggested improvements in communication. Construction clients praised ReveGro for significantly boosting sales and creating valuable databases. Utilities feedback highlighted effective client re-engagement strategies, while consulting professionals acknowledged their innovative approach to lead generation. Overall, ReveGro is well-suited for companies seeking impactful sales and marketing solutions.
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Consulting Financial services Construction Utilities

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients generally perceive ReveGro as offering good value for money, citing competitive pricing that fits their budgets. For instance, a client from a drainage maintenance company praised their service as 'great value for cost' and noted the alignment of company values. Another client highlighted ReveGro's pricing as a key factor in their selection, emphasizing the firm's ability to deliver high-quality results within budget constraints. Overall, sentiment regarding cost-effectiveness is positive, with clients appreciating the return on investment.
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Sandbach, England (1) Salford, England (1) High Wycombe, England (1)

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NICE inContact

3.8 4 reviews

$1,000+

< $25 / hr

1,000 - 9,999

London, England

Services provided

50% Call Center Services

40% Customer Service Outsourcing

10% Business Consulting

NICE inContact is a business process outsourcing company specializing in customer service solutions, including inbound call handling and interactive voice response services. The reviews generally highlight positive aspects, with approximately 75% mentioning strengths such as updated tools, effective communication, and cost savings. However, some feedback suggests room for improvement in employee engagement to reduce turnover.

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Reviews mention Proactive
Clients have praised NICE inContact for their proactive approach, highlighting that they make daily operations easier by only reaching out when necessary. One client specifically noted the effectiveness of allowing the service provider to make certain decisions autonomously, which enhances workflow. Overall, the sentiment regarding their proactive service is positive, as clients appreciate the convenience and communication offered, despite some concerns about employee turnover affecting consistency.

Inbound Calling Services for Business Service

3.5 Nov 2, 2017

They are proactive and make our job easier on a daily basis. They only contact us when it’s necessary. They do their job and we give them the power to make certain decisions, which is best for everyone.
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Average Project Cost Breakdown

Less than $10,000 (2) $50,000 to $199,999 (1)

What Clients Have Said
Clients generally perceive NICE inContact as providing good value for money, with competitive pricing structures that often save them significant costs. One client reported saving between 5% and 10% of their average spending monthly, while another noted savings of approximately $10,000 per month. Despite some clients indicating higher costs, they expressed satisfaction with the quality and convenience of the services provided, suggesting that the investment was justified by the benefits received.
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Cedar Hill, Texas (1) New York City, New York (1) San Jose, California (1) Ashburn, Virginia (1)

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London, England

160 Queen Victoria Street, 2nd floor
London, England EC4V 4BF
6 - 9

44.0.207.002.3000

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LuminaVest LTD

5.0 1 review

Undisclosed

Undisclosed

50 - 249

Birmingham, England

Services provided

20% AI Development

20% Application Testing

20% Call Center Services +2 services

20% Custom Software Development

20% Direct Marketing

LuminaVest is a comprehensive service provider specializing in real estate support, including lead generation, tech setup, and deal management. Reviews highlight their exceptional organizational skills and effective pipeline management, resulting in a five-star experience. With 100% positive feedback, clients report receiving 3–5 qualified leads daily and successful conversion rates of 10–15%.

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Industry Experience

LuminaVest LTD has demonstrated significant expertise in the real estate industry, excelling in lead generation, deal analysis, and technology setup. Clients have praised their organized approach, efficient project management, and strong results, reporting consistent lead flow and successful deal closures. Their strengths lie in comprehensive support throughout the real estate pipeline, making them a valuable partner for real estate investors seeking to scale operations effectively.
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Real estate

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients consistently highlight LuminaVest's competitive pricing and excellent value for money. One client noted that their 'pricing fit our budget' and emphasized the 'good value for cost' provided by the company. The comprehensive services offered, including tech setup and lead management, were deemed exceptional, contributing to a positive overall sentiment regarding the company's cost-effectiveness and return on investment.
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CALLCARE

0.5 1 review

$1,000+

< $25 / hr

250 - 999

London, England

Services provided

40% Call Center Services

40% Customer Service Outsourcing

20% Back Office Outsourcing

CALLCARE is a UK-based company providing out-of-hours telephone answering services. While their onboarding process is reportedly effective, with initial setup conducted smoothly, reviews highlight significant shortcomings in communication and project management. Approximately 80% of feedback emphasizes poor post-implementation support, with reports of unreturned communications and unmet contractual commitments, leading to project abandonment.

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Industry Experience

CALLCARE has received feedback primarily from the software industry, where they were tasked with providing out-of-hours support. Reviewers noted their effective onboarding process and reasonable pricing. However, overall sentiment indicates dissatisfaction due to poor post-implementation support, slow communication, and inadequate staff training, leading to a lack of engagement and fulfillment of contractual obligations. Potential clients in the software sector may consider CALLCARE's strengths in initial setup but should be cautious regarding ongoing service reliability.
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Software

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients have noted that CALLCARE offers a reasonable pricing structure, making it an attractive option for services. However, feedback indicates that the overall value is diminished by poor post-implementation support and communication issues. One client reported dissatisfaction with being billed despite abandoning the project due to unmet commitments. Overall, while the initial onboarding process was praised, the lack of responsiveness and ineffective staff training have led to concerns regarding the true value for money.
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The Telemarketing Company

Not yet reviewed

$10,000+

$50 - $99 / hr

50 - 249

Brighton, England

Services provided

40% Call Center Services

40% Sales Outsourcing

20% Customer Service Outsourcing

Answering service company The Telemarketing Company is based in Brighton, England. The team focuses on Call Center Services and Sales Outsourcing.
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Daktela UK

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Chester, England

Services provided

100% Call Center Services

Call center company Daktela UK is located in Chester, England and Winnersh, England. Founded in 2005, the team specializes in Call Center Services.
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Origin Client Acquisition LTD

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

North Walsham, England

Services provided

50% Call Center Services

15% Customer Service Outsourcing

15% Sales Outsourcing +3 services

10% Other Marketing

5% Email Marketing

5% Marketing Strategy

Origin Client Acquisition LTD is a call center company based in North Walsham, England. The team specializes in Call Center Services and Sales Outsourcing.
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NexAura

Not yet reviewed

$5,000+

$100 - $149 / hr

10 - 49

Bradford, England

Services provided

30% Custom Software Development

20% AI Consulting

20% AI Development +3 services

10% AI Agents

10% Call Center Services

10% Customer Service Outsourcing

NexAura is a custom software development firm. The Bradford, England-based firm provides Custom Software Development and Artificial Intelligence.
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Online Giants

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

London, England

Services provided

80% Call Center Services

20% Customer Service Outsourcing

Online Giants is a call center founded in 2013. The company offers Call Center Services and Customer Service Outsourcing.
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Webhelp

Not yet reviewed

Undisclosed

Undisclosed

10,000+

London, England

Services provided

33% Customer Service Outsourcing

23% Call Center Services

15% Sales Outsourcing +17 services

5% Back Office Outsourcing

5% Business Consulting

5% Finance & Accounting Outsourcing (FAO)

1% AI Development

1% BI & Big Data Consulting & SI

1% CRM Consulting and SI

1% Custom Software Development

1% Digital Strategy

1% Graphic Design

1% HR Consulting

1% Mobile App Development

1% Transcription

1% Translation

1% UX/UI Design

1% Unified Communications Consulting & SI

1% Web Design

1% Web Development

Webhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.
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London, England

Brock House 19 Langham Street
London, England W1W 7NY
More than 5k

+44 (0)1324575000

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3C Online

Not yet reviewed

$1,000+

$25 - $49 / hr

10 - 49

London, England

Services provided

55% Customer Service Outsourcing

30% Sales Outsourcing

10% Content Marketing +1 service

5% Content Writing Services

Customer Service Outsourcing company 3C Online was launched in 2015. The team specializes in Customer Service Outsourcing and Sales Outsourcing.
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Televerde

Not yet reviewed

$50,000+

$50 - $99 / hr

250 - 999

Glasgow, Scotland

Services provided

40% Sales Outsourcing

20% Account-Based Marketing

15% Customer Service Outsourcing +4 services

10% Call Center Services

5% Demand Generation Marketing

5% Event Marketing

5% Other Digital Marketing

Sales Outsourcing company Televerde was launched in 1995. The team focuses on Sales Outsourcing and Account-Based Marketing.
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Glasgow, Scotland

3rd floor, 53 Bothwell Street
Glasgow, Scotland G2 6TS
151 - 200

+44 141 280 6500

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The Call Answering Company

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Kingston upon Hull, England

Services provided

100% Call Center Services

The Call Answering Company is an answering service. The team focuses on Call Center Services, and the company is based in Kingston upon Hull, England.
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Whistl

Not yet reviewed

Undisclosed

Undisclosed

1,000 - 9,999

Marlow, England

Services provided

30% Fulfillment

15% Call Center Services

10% Back Office Outsourcing +8 services

10% Customer Service Outsourcing

10% Logistics & Supply Chain Consulting

5% Air Freight

5% Freight forwarding

5% Ocean Freight

5% Rail Freight

3% Direct Marketing

2% Product Marketing

Whistl , a Fulfillment company, was founded in 1950. The team focuses on Fulfillment and Call Center Services and is based in Marlow, England.
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Hero PA

Not yet reviewed

Undisclosed

$50 - $99 / hr

10 - 49

Horsham, England

Services provided

90% Call Center Services

5% Customer Service Outsourcing

5% Sales Outsourcing

Founded in 2017, Hero PA is an answering service company. The team focuses on Call Center Services and Customer Service Outsourcing.
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e-PA

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Shanklin, England

Services provided

70% Customer Service Outsourcing

30% Call Center Services

E-PA is a Customer Service Outsourcing company. They were established in 2002, and their services include Customer Service Outsourcing and Call Center Services.
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Connect Communications Services Ltd

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Roslin, Scotland

Services provided

80% Call Center Services

20% Customer Service Outsourcing

Connect Communications Services Ltd is a call center. They are headquartered in Roslin, Scotland and have small team. Their services include Call Center Services and Customer Service Outsourcing.
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Firstsource Solutions

Not yet reviewed

$100,000+

< $25 / hr

1,000 - 9,999

London , England

Services provided

45% Call Center Services

35% Customer Service Outsourcing

10% Business Consulting +1 service

10% Finance & Accounting Outsourcing (FAO)

Firstsource Solutions is a large London , England-based phone answering service. Their services include Call Center Services and Customer Service Outsourcing.
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RMACC Group

Not yet reviewed

$5,000+

< $25 / hr

50 - 249

Port glasgow, Scotland

Services provided

60% Call Center Services

20% Sales Outsourcing

10% Back Office Outsourcing +2 services

5% Customer Service Outsourcing

5% Translation

RMACC Group, an answering service, is headquartered in Port glasgow, Scotland. Established in 2019, the team offers Call Center Services and Sales Outsourcing.
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Pocket Receptionist

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Lowestoft , England

Services provided

80% Call Center Services

20% Customer Service Outsourcing

Established in 2016, Pocket Receptionist is a midsize Lowestoft , England-based call center. Their services include Call Center Services and Customer Service Outsourcing.
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Zebra Connexions Ltd

Not yet reviewed

$1,000+

$25 - $49 / hr

10 - 49

Harlow, England

Services provided

80% Call Center Services

20% Back Office Outsourcing

Established in 2004, Zebra Connexions Ltd is an answering service. The small team specializes in Call Center Services and Back Office Outsourcing.
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Bill Gosling Outsourcing

Not yet reviewed

$10,000+

< $25 / hr

1,000 - 9,999

Glasgow , Scotland

Services provided

35% Customer Service Outsourcing

25% Call Center Services

10% Back Office Outsourcing +4 services

10% Corporate Training & Coaching

10% Sales Outsourcing

5% AI Development

5% Other Application Development

Large Customer Service Outsourcing company Bill Gosling Outsourcing, is in Newmarket, Canada and Glasgow , Scotland. The team offers Customer Service Outsourcing and Call Center Services.
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Glasgow , Scotland

Anderston House 389 Argyle Street
Glasgow , Scotland G2 8LR
251 - 300

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Lemon Contact Centre

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Stockton-on-Tees , England

Services provided

52% Call Center Services

25% Customer Service Outsourcing

23% Back Office Outsourcing

Lemon Contact Centre, a telephone answering service, is located in Stockton-on-Tees , England. Their services include Call Center Services and Customer Service Outsourcing.
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FM Outsource

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

Bury, England

Services provided

80% Customer Service Outsourcing

10% Business Consulting

5% Transcription +1 service

5% Translation

FM Outsource is a Bury, England-based Customer Service Outsourcing company. They specialize in Customer Service Outsourcing and Business Consulting and were founded in 2012.
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The Answer Centre

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Wokingham , England

Services provided

70% Call Center Services

20% Customer Service Outsourcing

10% Back Office Outsourcing

The Answer Centre is an answering service. The Wokingham , England-based team specializes in Call Center Services and Customer Service Outsourcing.
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Medlysis

5.0 1 review

$1,000+

< $25 / hr

10 - 49

London, England

Services provided

55% Call Center Services

25% Recruitment Process Outsourcing

20% Customer Service Outsourcing

Medlysis – Simplifying Medical Record Retrieval & ROI Services Location: London, UK | Serving clients across the United States Description:Medlysis is a specialized third-party service
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Abacus Outsourcing

4.5 1 review

$250,000+

< $25 / hr

1,000 - 9,999

London, England

Services provided

35% Call Center Services

15% Business Consulting

15% Sales Outsourcing +6 services

10% Financial Consulting

5% Custom Software Development

5% Enterprise App Modernization

5% HR Outsourcing

5% IT Staff Augmentation

5% Other IT Consulting and SI

Abacus Outsourcing is a leading global business process outsourcing services provider empowering businesses and enabling growth worldwide. Harnessing our extensive global reach and local presence,
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More responsive than most other service providers

Abacus Outsourcing is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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London, England

2 Kingdom Street
London, England W2 6BD
2 - 5

+44 (0) 203 580 4343

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Angel Call Handling

Not yet reviewed

$1,000+

< $25 / hr

2 - 9

Andover, England

Services provided

38% Call Center Services

36% Customer Service Outsourcing

26% Sales Outsourcing

Angel Call Handling is a small telephone answering service. Launched in 2017, the team offers Call Center Services and Customer Service Outsourcing.
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Why Trust Clutch

At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.

Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.

Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.

We evaluate service providers using a structured methodology that combines:

In-depth client interviews and ratings
Comprehensive project details
Market presence
Portfolio examples and industry recognition

This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.

Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.

We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.

Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.

U.K. Inbound Call Center Services FAQs

U.K. providers combine trained agents, robust QA, and enterprise-grade security with familiarity across British accents and customer expectations. For European companies, the U.K. timezone enables same-day coverage; for North American teams, many agencies offer seamless 24/7 call center services in the U.K. to extend hours and reduce abandonment after close.

In addition, you’ll benefit from mature compliance practices (U.K. GDPR), common certifications (ISO 27001, PCI DSS where relevant), and Ofcom-aligned telephony standards. Many firms offer multilingual support (English plus European languages) and proven sector knowledge in regulated industries like financial services and healthcare.

Pricing varies depending on factors like scope, coverage, and specialization. On Clutch, most inbound call center firms in the United Kingdom charge:

Per-minute billing: £0.60 – £1.20 per minute for standard inbound customer service
Per-call packages: £1.20 – £3.50 per call, often used for basic U.K. call answering services
Dedicated agents: £16 – £35 per hour, depending on experience, industry, and language needs
Monthly plans: £200 – £2,000+ for bundled minutes, reporting, and limited overflow
One-time setup/onboarding: £300 – £1,500, especially for IVR, CRM, and scripting

Clients should expect premium pricing for 24/7 coverage, bilingual agents, advanced integrations (e.g., Salesforce, HubSpot, Zendesk), and high-compliance verticals.

U.K. teams support a wide range of sectors and niches, reflecting the region’s dynamic and diverse business landscape. It’s common to find dedicated providers for markets like:

E-commerce and retail for order management, returns, and delivery queries
Financial services and fintech for compliant identity verification and customer support
Travel and hospitality for reservations and itinerary changes
Healthcare and medtech (non-clinical) for patient comms and appointment handling
Utilities and energy for billing and outage support
SaaS and technology for tier-1 help desk and triage
Property and proptech for tenant and maintenance lines
Education and nonprofits for inquiry management and admissions
Public sector support desks where applicable procurement allows

Define your project’s specific requirements and objectives to guide your search. Then, go to Clutch to explore your options, carefully assessing the following:

Forecast volume and coverage — peaks, seasonality, after-hours needs, and SLAs (e.g., 80/20 service level)
Domain experience — ask for U.K. case studies in your industry
Tech stack and expertise — IVR design, call recording, QA, and CRM/ITSM integrations
Compliance knowledge — U.K. GDPR, ISO 27001, PCI DSS (if handling payments), Cyber Essentials
Performance by crucial KPIs — average speed of answer (ASA), first contact resolution (FCR), AHT, CSAT, NPS, QA scores, abandonment rate
Culture fit — agent training, tone, and brand alignment matter as much as metrics

Opaque pricing, unclear surcharges for nights/holidays, or long lock-in contracts without performance outs
Minimal reporting or inability to share core metrics (ASA, FCR, CSAT, QA)
No documented data protection measures, outdated security posture, or lack of DPA
High agent turnover with limited coaching or QA
A rigid, script-only approach with no room for scenario-based training
No disaster recovery plan or weak telephony redundancy
Limited references or thin, non-specific case studies
Poor integration support for your CRM or ticketing stack

Avoiding red flags is crucial to protecting your brand's reputation and investment. Jumping the gun and partnering with the wrong team can expose your business to risk, so make sure you find a partner that's free from these warning signs.

Top Inbound Call Center Services in the United Kingdom

List of the Top United Kingdom Inbound Call Centers Services

Reviewed 1 time in the past 6 months

Industry Experience

Select Industry to see insights

Reviewed 5 times in the past 6 months

Average Project Cost Breakdown

What Clients Have Said

SalesAR is very responsive

Reviews mention Exceptional results

Facebook Marketing Campaign & Fundraising for Youth Charity

Social Media Marketing Support for Clinical Skincare Company

Reviewed 3 times in the past 6 months

Paragon Sales Solutions is very responsive

Reviewed 1 time in the past 6 months

Virva Infotech is very responsive

Reviewed 7 times in the past 6 months

Task Virtual is very responsive

Reviews mention Great project management

Cybersecurity Services for Pump Station Manufacturer

Reviewed 4 times in the past 6 months

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Great project management

Customer Support & VA Services for Consulting Company

Customer Support for Tree Care & Landscaping Company

Customer Service Outsourcing for Towing Company

Customer Service Outsourcing for Daycare Center

Customer Support for Truck Repair & Maintenance Company

Top Customer Service is very responsive

Reviews mention High-quality work

Amazon Content Development for Herbal Tea Company

Image Editing Services for Image Selling Company

Corporate Photography for Media Company

Content Development for Publishing Company

Advertising & Content Marketing for Deburring Tools Company

Reviewed 16 times in the past 6 months

Industry Experience

Select Industry to see insights

Reviews mention High-quality work

Overflow Call Handling for Outsourcer

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Flexible

Menu Programming for Food Delivery Company

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Easy to reach

Call Center Services for Church

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Experienced

Sales Outsourcing Services for HR & Payroll Software Company

Reviewed 18 times in the past 6 months

Reviews mention Receptive

Call Center Voice Services for Financial Services Co.

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Results-oriented

Call Center Services for Children's Retailer

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Reviewed 1 time in the past 6 months

Average Project Cost Breakdown