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Daktela is all-in-one contact center solution perfectly suited for small and mid-size businesses. We connect phone, email, sms, webchat and social through one tool to enhance omnichannel customer experience. We combine virtual pbx, omni-channel contact center technology, realtime analytics, integrated CRM and helpdesk and offer a single platform with rich API to help companies improve productivity and overall customer experience.
Daktela provides integrated global voice services, sms messaging and DID numbers from more than 70 countries. We are committed to award winning 24/7 customer support. Over 600 customers worldwide adopted Daktela solution including T-Mobile, Dial Telecom, Metlife, Notino, Benestra or GLS.
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Min project size
Undisclosed
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Hourly rate
Undisclosed
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Employees
10 - 49
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Locations
Chester, England
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Year founded
Founded 2005
2 Locations
- Chester , England
- Winnersh , England
Service Lines
- Call Center Services
- 100%
Select Focus Area
- Inbound Services
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- Outbound Services
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Industries
- Telecommunications
- 90%
- Other industries
- 10%
Clients
- Midmarket ($10M - $1B)
- 50%
- Enterprise (>$1B)
- 25%
- Small Business (<$10M)
- 25%
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