Abacus Outsourcing

BACKGROUND

Please describe your company and position.

I am the Operations Manager of IT Customer Experience Platform

Describe what your company does in a single sentence.

Information technology

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Abacus Outsourcing to accomplish?

• Reduce our customer support workload

SOLUTION

How did you find Abacus Outsourcing?

Online Search

Why did you select Abacus Outsourcing over others?

Pricing fit our budget

How many teammates from Abacus Outsourcing were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project involved providing call center and customer support services to manage customer inquiries and resolve issues efficiently. The team handled inbound support professionally, maintained quick response times, and ensured a smooth customer experience. Their reliable service and consistent communication helped improve our overall customer satisfaction.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project resulted in improved customer response times, higher customer satisfaction, and more efficient handling of support requests. Their team consistently resolved inquiries in a timely manner, helping us deliver a better customer experience while maintaining smooth day-to-day support operations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was well organized and professional. They consistently delivered tasks on time, maintained clear communication throughout the project, and responded quickly to our requests. They were proactive, flexible, and always willing to address our needs promptly.

What was your primary form of communication with Abacus Outsourcing?

Virtual Meeting

What did you find most impressive or unique about this company?

Quick response, and commitment to quality stood out the most.

Are there any areas for improvement or something Abacus Outsourcing could have done differently?

Overall, we were satisfied with their services. We did not experience any major issues and have no significant suggestions for improvement at this time.