# Westshore Bpo Pvt Ltd Westshore Bpo Pvt Ltd Reviews (17), Pricing, Services & Verified Ratings - 4.2 out of 5 average review rating - 1 connections joined Westshore Bpo Pvt Ltd's Network [Visit Website](https://westshorebpo.com) [Get a Custom Proposal](https://clutch.co/profile/westshore-bpo) **INTEGRITY in the TEAM for the QUALITY INNOVATION** We provide a wide range of IT solutions and business processes to its clients worldwide. Our Business Services combines human touch and high technology to deliver extraordinary customer experiences. While technology creates new and agile ways of working, our interaction experts remain committed in creating unique connections through empathy, adaptive communication skills, and more importantly, a passion for making it happen. It’s all about making an emotional connection with customers and staff. We can help you combine high-tech and high-touch with Lean Six Sigma discipline to make each interaction simpler, faster, better, safer. We provide clients with: Higher quality telephone and web-based customer service and sales operations Lower base operating costs Maximum customer value We deliver through: Specialized computer telephony technologies Call center development experience Human resources management and process expertise Businesses intent on growth simply cannot cost effectively develop the same in-house level of sophistication in technology and human resources. By outsourcing customer service and sales to Westshorebpo, businesses preserve capital resources, reduce cycle time and improve corporate performance. ## Company Information - Minimum project size: $25,000+ - Hourly rate: < $25 - Number of employees: 50 - 249 - 2 Locations: - Bengaluru, India (Headquarters) - Bengaluru, India - Founded in 2018 ## Services, Focus Areas, Industries, and Clients ### Service Lines - 25% Customer Service Outsourcing - 20% Business Consulting - 20% Call Center Services - 15% Back Office Outsourcing - 10% Financial Consulting - 10% Sales Outsourcing ### Focus Areas - Sales Outsourcing: - 100% B2B Lead Generation - Financial Consulting Focus: - 100% Cost Reduction Consulting - Inbound Services: - 100% Inbound appointment scheduling - Outbound Services: - 50% B2C Telemarketing & telesales - 50% Collections Recovery Services - Back Office Outsourcing: - 46% Legal Outsourcing - 31% Writing & Content Creation Outsourcing - 23% Data Entry & Processing - Customer Service Outsourcing: - 37% Order Processing & Taking - 37% Phone Support Services - 15% Chat Support Services - 11% Email Support Services ### Industries - 20% eCommerce - 15% Financial services - 15% Real estate - 40% Telecommunications - 10% Utilities ### Clients - 100% Small Business (<$10M) ## Pricing Snapshot Average rating for cost based on this provider's reviews: 4.2 out of 5 **What Clients Have Said** *(This summary is based on verified Clutch reviews.)*: Westshore Bpo Pvt Ltd is noted for fitting clients' budgets and providing good value for cost across various projects. Clients highlight their effective project management and timely delivery, although some express dissatisfaction with service quality. **Most Common Project Size**: $10,000 to $49,000 based on 14 reviews *(Pricing information for this provider is based on reviews where the project size was available.)* ### Pricing by Service - Customer Service Outsourcing: $50,000 to $199,999 based on 8 reviews - Business Consulting: $10,000 to $49,000 based on 4 reviews - Call Center Services: $50,000 to $199,999 based on 3 reviews - UX/UI Design: $50,000 to $199,999 based on 1 review - Back Office Outsourcing: $10,000 to $49,000 based on 1 review - Branding: $10,000 to $49,000 based on 1 review - Sales Outsourcing: $50,000 to $199,999 based on 1 review - Social Media Marketing: $10,000 to $49,000 based on 1 review - Application Testing: $50,000 to $199,999 based on 1 review - Web Development: $50,000 to $199,999 based on 1 review - Content Moderation Services: Confidential based on 1 review - Data Annotation Services: Confidential based on 1 review ## Reviews Clutch investigates each reviewer's identity and work history. Every review goes through a rigorous, human-led verification process to confirm the reviewer's identity, and reviews that we verify are visibly marked as 'Verified' so you can trust that they come from a real client. [Learn More](https://help.clutch.co/en/knowledge/how-clutch-verifies-reviews) ### Westshore Bpo Pvt Ltd Review Insights Overall Review Rating: 4.2 - Quality: 4.2 - Schedule: 4.2 - Cost: 4.2 - Willing to Refer: 4.2 ### Top Mentions - Accommodating (3 mentions) - Great project management (3 mentions) - High-quality work (3 mentions) - Adaptable (2 mentions) - Puts the customer first (2 mentions) - Timely (2 mentions) - Experienced (1 mentions) - Understands their clients' needs (1 mentions) ### Review Highlights **Commitment to Client Needs** Westshore Bpo Pvt Ltd was commended for their commitment to understanding and addressing client-specific requirements, which helped build strong partnerships. **Successful Brand Revamp** Westshore Bpo Pvt Ltd successfully updated a client's brand materials, including logos and templates, while maintaining the brand's essence, which impressed the client. **Professionalism and Politeness** The company's professionalism and politeness were frequently highlighted, with clients appreciating their patient and focused approach to long-term cooperation. **Consistency and Accuracy in Deliverables** Clients appreciated Westshore Bpo Pvt Ltd's ability to deliver accurate and consistent results. Their dedication to meeting project goals without requiring major adjustments was noted as impressive. **Effective Project Management** Most clients highlighted Westshore Bpo Pvt Ltd's effective project management. They consistently delivered projects on time, were adaptable, and communicated well, contributing to successful engagements. **Need for Language Support Improvement** One client suggested that Westshore Bpo Pvt Ltd could enhance their services by recruiting non-English language support agents to cater to diverse customer groups more effectively. **Positive Impact on Customer Satisfaction** Several clients reported improved customer satisfaction scores and reduced ticket resolution times, attributing these successes to Westshore Bpo Pvt Ltd's efforts. **Budget-Friendly Services** Many clients chose Westshore Bpo Pvt Ltd due to their competitive pricing and good value for cost. This was a common reason for selection among various companies. **Mixed Customer Service Feedback** Westshore Bpo Pvt Ltd received varied feedback on their customer service. Some clients praised their ability to enhance customer satisfaction and reduce response times, while others criticized them for unprofessionalism and failure to deliver promised services. ### Westshore Bpo Pvt Ltd Reviews #### Customer Service Support for Financial Services Firm (Featured Review) **The Project** - Services: Content Moderation Services, Customer Service Outsourcing, Data Annotation Services - Project size: Confidential - Project length: Nov. 2022 - Mar. 2024 **Project Summary**: Westshore Bpo Pvt Ltd provided customer service support for a financial services firm. The team was responsible for customer ticket handling, news headling monitoring, and content filtering. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, Molo - Industry: Financial services - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Oct 25, 2024 **Feedback Summary**: Thanks to Westshore Bpo Pvt Ltd's efforts, the client successfully shifted how they operate in customer support, leading to satisfied customers due to faster response. The team was communicative, flexible, resourceful, and highly committed to providing accurate and impactful client service. ""Westshore Bpo Pvt Ltd was really good at putting together a group of customer service experts."" **BACKGROUND** Please describe your company and position.I am the CEO of MoloDescribe what your company does in a single sentence.I am the CEO of Molo, We do Financial Services **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Westshore Bpo Pvt Ltd to accomplish?Better retention is a clear aim driving customer support.Cost Reduction **SOLUTION** How did you find Westshore Bpo Pvt Ltd?Online SearchOtherWhy did you select Westshore Bpo Pvt Ltd over others?Great culture fitGood value for costHow many teammates from Westshore Bpo Pvt Ltd were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.News Headline Monitoring and Filtering: Work with outsourcing partner Westshore Bpo to search and sort informational materials from various sources. Select and filter articles following company guidelines and procedures to get headlines directly impacting the financial markets. Sort out headlines that are significant and potentially useful to information traders. Customer Support Ticket Handling: Decentralize customer support ticket responses to WESTSHORE BPO. Allow WESTSHORE BPO to acquire a large amount of information about what the company offers, and answers to usual questions. Co-operate to build customer query resolution with an efficient time and accurate answer process. Response Time Optimization: Develop solutions to minimize the response time of customer support tickets. Ensure the processes have undergone certain cycles of checking and now must be formed or redesigned to reduce any type of delay. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?This means that we have effectively shifted the way we operate in customer support and it has led to happy customers due to faster response. Before WESTSHORE BPO, our customer support group experienced difficulties in responding to calls at go, so it took long hours to respond to the customers’ queries, which was awful.Describe their project management. Did they deliver items on time? How did they respond to your needs?We were able to achieve the goals and objectives efficiently through communication, time management, flexibility, use and control of resources, and problem-solving. These skills allowed them to move from a pure service supplier status to a strategic business partner and direct participant in our project success stories.What was your primary form of communication with Westshore Bpo Pvt Ltd?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?Westshore Bpo Pvt Ltd was really good at putting together a group of customer service experts. He had a remarkable talent for finding and hiring people who were very knowledgeable about helping. The quality of the support professionals they selected demonstrated their commitment to providing accurate and impactful client service.Are there any areas for improvement or something Westshore Bpo Pvt Ltd could have done differently?Not at all. --- #### Customer Service Outsourcing for IT Services Company **The Project** - Services: Customer Service Outsourcing - Project size: Confidential - Project length: Mar. 2022 - Mar. 2024 **Project Summary**: Westshore Bpo Pvt Ltd provided outsourced customer services for an IT services company. The team worked 24/7 to provide multilingual customer support via email and chat. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Sales Manager, entrust IT Group - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Nov 11, 2024 **Feedback Summary**: Thanks to Westshore Bpo Pvt Ltd's efforts, the client saw a decrease in first response time and an increase in customer satisfaction rating. The team was very responsive to the client's needs, and their commitment to the project and customer-focused approach distinguished them from other providers. ""We had a positive experience working with them."" **BACKGROUND** Please describe your company and position.I am the Sales Manager of entrust IT GroupDescribe what your company does in a single sentence.I am Sales Manager entrust IT Group, We specialize on IT Services and IT Consulting services **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Westshore Bpo Pvt Ltd to accomplish?Decrease First Reply Time.Increase CSAT rating for Tractive Support.Offer 24/7 multi-language support around the Globe. **SOLUTION** How did you find Westshore Bpo Pvt Ltd?Online SearchWhy did you select Westshore Bpo Pvt Ltd over others?Pricing fit our budgetGreat culture fitGood value for costCompany values alignedHow many teammates from Westshore Bpo Pvt Ltd were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.The services that WESTSHORE BPO offered included around the clock and across language support for customers over emails and chat for Tractive. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Decrease of first reply time (FRT)An increase in backlogs delays the FResT and increases the time taken to first resolve a call during local business hours.Higher CSAT that is Customer Satisfaction ratingContinuous availability of the customer support all through the 24/7 timeframe.Describe their project management. Did they deliver items on time? How did they respond to your needs?WESTSHORE BPO has been at outsourced our customer support for the past four years andPjorject management has not been a let-down. It always meets the delivery schedule and is keen on ensuring that there is smooth running through the management of projects. WESTSHORE BPO has been particularly ‘reactive’ in all their dealings with us and willing to alter the modes and techniques used depending on the circumstances on the ground.This aspect has been one of the most effective approaches when it comes to communication and conflict solving when dealing with their company. When it comes to constant satisfaction, different aspects have played the key role of which some include efficient project management by WESTSHORE BPO and its customer-focused mindset.What was your primary form of communication with Westshore Bpo Pvt Ltd?Virtual MeetingWhat did you find most impressive or unique about this company?WESTSHORE BPO is considered one of the most adaptable and customized of all the options. They offer proper time hearing and understanding our business and operation and are hence in a position to provide appropriate support solutions that are proper and exclusive to us and few.Further, the way in which WESTSHORE BPO is committed to improvement, professional experience, and clients’ value enhancement in customers support experience has always been valuable. It’s this foresight that helps them maintain their position as leaders in knowing what changes are likely to occur in the customer support industry as they partner with us.Are there any areas for improvement or something Westshore Bpo Pvt Ltd could have done differently?Of course, we had a positive experience working with them, but there is one area that may benefit from improvement: the employment and recruitment of non-English language support agents. This would also reinforce our capacity to fulfil the needs of numerous customer groups effectively. --- #### Customer Service Outsourcing for Software Development Co **The Project** - Services: Customer Service Outsourcing - Project size: $1,000,000 to $9,999,999 - Project length: Apr. 2022 - Ongoing **Project Summary**: Westshore Bpo Pvt Ltd provides ongoing outsourced customer service for a software development company. The team is responsible for overseeing software installation on the client's customers' specific devices. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, Zudu - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Nov 10, 2024 **Feedback Summary**: Thanks to Westshore Bpo Pvt Ltd's work, the client has seen the service of closing at least 25 tickets per week, high-quality support, and customer satisfaction. The team provides timely items and has demonstrated professionalism throughout the engagement. Their patience and politeness are unique. ""Westshore Bpo Pvt Ltd handles its clients with a lot of professionalism, and it deserves appreciation."" **BACKGROUND** Please describe your company and position.I am the CEO of ZuduDescribe what your company does in a single sentence.I am the CEO of Zudu, We specialize on software development services **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Westshore Bpo Pvt Ltd to accomplish?The aim and hope was to establish a stable team of remote specialists who could resolve any problems with the working parking management software for clients. **SOLUTION** How did you find Westshore Bpo Pvt Ltd?OtherWhy did you select Westshore Bpo Pvt Ltd over others?my supervisor simply shared the contact for Westshore Bpo and said that I should get in touchHow many teammates from Westshore Bpo Pvt Ltd were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.WESTSHORE BPO is responsible for technical support involving many of the firm’s hardware and software acquisition; however, it does not include the procurement duties. Their remote support includes cameras, gates, scanners, tablets, PCs, cameras and credit card readers Their IT staff is also responsible for overseeing the installation of softwares on specific devices such as PCs.Their team works 100% remotely. A client can call our support line and, in case of problems with the software, WESTSHORE BPO’s technicians offer direct support. The clients do not even seem to deal with WESTSHORE BPO’s internal teams, but rather with our own internal team. For instance if a client calls because a gate is not opening and they have lot of traffic it, WESTSHORE BPO promptly attends to the problem at hand. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?WESTSHORE BPO is always able to deliver the service of closing at least 25 tickets per week and offers high quality support and customer satisfaction.Describe their project management. Did they deliver items on time? How did they respond to your needs?They are able to deliver projects well within the set time lines and without exceeding the project cost constraints. Currently, we communicate daily using Microsoft Teams, and in some cases, via telephone, WebEx applications, LogMeIn and other if required.What was your primary form of communication with Westshore Bpo Pvt Ltd?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?Westshore Bpo Pvt Ltd handles its clients with a lot of professionalism, and it deserves appreciation. Each of them is patient, polite and focused on long term cooperation with clients.Are there any areas for improvement or something Westshore Bpo Pvt Ltd could have done differently?The only improvement perhaps, would be to keep up with updates for software since industry software changes constantly. --- #### Customer Service Outsourcing for Healthcare Company **The Project** - Services: Call Center Services, Customer Service Outsourcing - Project size: $50,000 to $199,999 - Project length: May 2022 - Ongoing **Project Summary**: Westshore Bpo Pvt Ltd handles a healthcare company's customer service efforts. The team provides customer support for email and Zendesk and handles the client's QA efforts. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, Brain Tumour Support - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Nov 8, 2024 **Feedback Summary**: Westshore Bpo Pvt Ltd's support has helped the client establish a fully-developed support team, QA specialists, and a customer-oriented knowledge base. The professional, reliable partner provides timely support and communicates clearly and consistently, ensuring a productive, pleasant collaboration. ""I appreciate their commitment to our objectives and reliable support."" **BACKGROUND** Please describe your company and position.I am the CEO of Brain Tumour SupportDescribe what your company does in a single sentence.I am the Chief Executive at Brain Tumour Support, We specialize on Hospitals and Health Care services **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Westshore Bpo Pvt Ltd to accomplish?We wanted our customer inquiries to be answered and resolved in the fastest time possible.We needed a professional support provider. **SOLUTION** How did you find Westshore Bpo Pvt Ltd?ReferralWhy did you select Westshore Bpo Pvt Ltd over others?Pricing fit our budgetGood value for costCompany values alignedHow many teammates from Westshore Bpo Pvt Ltd were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Specifically for this project, after recognizing a definite market demand for a professional support team, we started working with Westshore BPO. At first, they provided a specialized support consultant to handle all of our email-only customer interaction. Presently, we use the service of a consultant who engages within Zendesk and responds to customers’ complaints via email. Moreover, Westshore BPO has also undertaken QA and has helped in establishing a strong database of information. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Being our partner, now Westshore BPO has a fully developed support team, QA specialists, and a customer-oriented knowledge base. We are also gearing for growth in terms of communication means by rolling out app store responses as a new addition, we did not have before now.Describe their project management. Did they deliver items on time? How did they respond to your needs?The team of the Westshore BPO has a professional approach to work, and it provides its services on time together with desired results. The communication has been effective, clear and easy, therefore, our working relationship has been effective and pleasant.What was your primary form of communication with Westshore Bpo Pvt Ltd?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?I appreciate their commitment to our objectives and reliable support.Are there any areas for improvement or something Westshore Bpo Pvt Ltd could have done differently?None at this time. --- #### Customer Service Support for Financial Services Firm **The Project** - Services: Content Moderation Services, Customer Service Outsourcing, Data Annotation Services - Project size: Confidential - Project length: Nov. 2022 - Mar. 2024 **Project Summary**: Westshore Bpo Pvt Ltd provided customer service support for a financial services firm. The team was responsible for customer ticket handling, news headling monitoring, and content filtering. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, Molo - Industry: Financial services - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Oct 25, 2024 **Feedback Summary**: Thanks to Westshore Bpo Pvt Ltd's efforts, the client successfully shifted how they operate in customer support, leading to satisfied customers due to faster response. The team was communicative, flexible, resourceful, and highly committed to providing accurate and impactful client service. ""Westshore Bpo Pvt Ltd was really good at putting together a group of customer service experts."" **BACKGROUND** Please describe your company and position.I am the CEO of MoloDescribe what your company does in a single sentence.I am the CEO of Molo, We do Financial Services **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Westshore Bpo Pvt Ltd to accomplish?Better retention is a clear aim driving customer support.Cost Reduction **SOLUTION** How did you find Westshore Bpo Pvt Ltd?Online SearchOtherWhy did you select Westshore Bpo Pvt Ltd over others?Great culture fitGood value for costHow many teammates from Westshore Bpo Pvt Ltd were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.News Headline Monitoring and Filtering: Work with outsourcing partner Westshore Bpo to search and sort informational materials from various sources. Select and filter articles following company guidelines and procedures to get headlines directly impacting the financial markets. Sort out headlines that are significant and potentially useful to information traders. Customer Support Ticket Handling: Decentralize customer support ticket responses to WESTSHORE BPO. Allow WESTSHORE BPO to acquire a large amount of information about what the company offers, and answers to usual questions. Co-operate to build customer query resolution with an efficient time and accurate answer process. Response Time Optimization: Develop solutions to minimize the response time of customer support tickets. Ensure the processes have undergone certain cycles of checking and now must be formed or redesigned to reduce any type of delay. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?This means that we have effectively shifted the way we operate in customer support and it has led to happy customers due to faster response. Before WESTSHORE BPO, our customer support group experienced difficulties in responding to calls at go, so it took long hours to respond to the customers’ queries, which was awful.Describe their project management. Did they deliver items on time? How did they respond to your needs?We were able to achieve the goals and objectives efficiently through communication, time management, flexibility, use and control of resources, and problem-solving. These skills allowed them to move from a pure service supplier status to a strategic business partner and direct participant in our project success stories.What was your primary form of communication with Westshore Bpo Pvt Ltd?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?Westshore Bpo Pvt Ltd was really good at putting together a group of customer service experts. He had a remarkable talent for finding and hiring people who were very knowledgeable about helping. The quality of the support professionals they selected demonstrated their commitment to providing accurate and impactful client service.Are there any areas for improvement or something Westshore Bpo Pvt Ltd could have done differently?Not at all. --- #### Call Center & Customer Service Support for IT Services Co **The Project** - Services: Call Center Services, Customer Service Outsourcing - Project size: $50,000 to $199,999 - Project length: Mar. 2023 - Ongoing **Project Summary**: Westshore Bpo Pvt Ltd provides call center and customer service support for an IT services company. The team manages the client's customer support communication channels, including chat, email, and phone. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Sales Director, FluidOne - Industry: Information technology - Client size: 501-1,000 Employees - Review Type: Online Review - Verified **The Review** — Oct 22, 2024 **Feedback Summary**: The client has seen an improvement in their NPS and received replies that were almost 100% accurate. Westshore Bpo Pvt Ltd's work has allowed the client to focus more on innovation tasks. The client can connect as desired with the team, who is constantly available via chat, email, and Slack. ""I'm impressed by Westshore Bpo Pvt Ltd's capacity to regularly produce excellent work without requiring modifications."" **BACKGROUND** Please describe your company and position.I am the Sales Director of FluidOneDescribe what your company does in a single sentence.I am the Sales Director of FluidOne, We specialize on IT services and consulting **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Westshore Bpo Pvt Ltd to accomplish?Increase our customer service team's capabilities.Provide customer service using a variety of channels, such as phone, email, and chat. **SOLUTION** How did you find Westshore Bpo Pvt Ltd?Online SearchfacebookWhy did you select Westshore Bpo Pvt Ltd over others?Pricing fit our budgetGood value for costCompany values alignedOtherHow many teammates from Westshore Bpo Pvt Ltd were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.The range of services provided by WESTSHORE BPO included full support for several communication platforms:Chat support includes answering questions in real time, delivering technical help, fixing problems, and making tailored suggestions.Email support includes handling difficult issues, responding to consumer requests in a fast and thorough manner, and addressing complaints.Phone support: Answering calls from clients in a professional manner, helping them use and troubleshoot apps, and elevating serious problems as needed. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Since we no longer have to manage customer service in-house, WESTSHORE BPO has allowed us to concentrate more on innovation. Since working with them, we've witnessed an improvement in our Net Promoter Score (NPS), and our internal staff reported replies that were almost 100% accurate.Describe their project management. Did they deliver items on time? How did they respond to your needs?The WESTSHORE BPO staff has always been available by chat, email, or Slack. When necessary, phone calls are readily accommodated. We can connect as required because of their adaptability and desire to participate in frequent check-ins.What was your primary form of communication with Westshore Bpo Pvt Ltd?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?I'm impressed by Westshore Bpo Pvt Ltd's capacity to regularly produce excellent work without requiring modifications.Are there any areas for improvement or something Westshore Bpo Pvt Ltd could have done differently?None --- #### Branding & SMM for Custom Solutions Company **The Project** - Services: Branding, Business Consulting, Social Media Marketing - Project size: $10,000 to $49,999 - Project length: Nov. 2023 - July 2024 **Project Summary**: Westshore Bpo Pvt Ltd was hired by a custom solutions company to develop a fresh visual identity. The team also planned, created, scheduled, and analyzed the client's content for all social media platforms. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, Zrix - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Aug 14, 2024 **Feedback Summary**: Westshore Bpo Pvt Ltd successfully updated the client's brand materials, such as Microsoft PowerPoint presentations, social media post templates, platform images, and a logo. The team followed a strict four-month deadline and resolved timeline issues with the client to ensure short turnaround times. ""The revised logo and brand color scheme that Westshore Bpo Pvt Ltd delivered greatly impressed us."" **BACKGROUND** Please describe your company and position.I am the CEO of ZrixDescribe what your company does in a single sentence.We fulfill Custom Solution Needs  **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Westshore Bpo Pvt Ltd to accomplish?WESTSHOREBPO Marketing teams, agencies, content producers, and independent contractors can plan, develop, schedule, and analyze content for all social media platforms in half the time **SOLUTION** How did you find Westshore Bpo Pvt Ltd?Online SearchWhy did you select Westshore Bpo Pvt Ltd over others?Pricing fit our budgetGood value for costHow many teammates from Westshore Bpo Pvt Ltd were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Adapt our brand to a more contemporary look. Develop a fresh visual identity and vibe for our company. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?updated brand materials, such as a PowerPoint, social media post templates, platform images, and logoDescribe their project management. Did they deliver items on time? How did they respond to your needs?We had a strict four-month deadline to provide each of the above-mentioned assets. There were changes to the timeline, but we resolved them together. We were really pleased with a method they used to complete the deliverables with short turnaround times. What was your primary form of communication with Westshore Bpo Pvt Ltd?Email or Messaging AppWhat did you find most impressive or unique about this company?The revised logo and brand color scheme that Westshore Bpo Pvt Ltd delivered greatly impressed us. They preserved the essence of our identity while updating our brand. We separate out from the competition and appear unique in our market.Are there any areas for improvement or something Westshore Bpo Pvt Ltd could have done differently?No area --- #### UX/UI Design & App Testing for IT Company **The Project** - Services: Application Testing, UX/UI Design - Project size: $50,000 to $199,999 - Project length: July - Dec. 2024 **Project Summary**: Westshore Bpo Pvt Ltd was hired by an IT company to improve their platform's UX/UI. They focused on the onboarding, report, and dashboard creation user flows. **Review Rating**: 0.5 - Quality: 0.5 - Schedule: 0.5 - Cost: 0.5 - Willing to Refer: 0.5 **The Reviewer** CEO, Radore - Industry: Information technology - Client size: 51-200 Employees - Review Type: Online Review **The Review** — Mar 10, 2025 **Feedback Summary**: The client was dissatisfied with Westshore Bpo Pvt Ltd's work, which did not meet their expectations. The team provided a difficult work experience due to their inadequate operational structure. They conducted every scheduled meeting on time but failed to address emerging issues on time. ""The company had no remarkable talent."" **BACKGROUND** Please describe your company and position.I am the CEO of RadoreDescribe what your company does in a single sentence.I am the CEO of Radore, we specialize on information services  **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Westshore Bpo Pvt Ltd to accomplish?Implement the new UX as a fast and robust front end application **SOLUTION** How did you find Westshore Bpo Pvt Ltd?Online SearchReferralWhy did you select Westshore Bpo Pvt Ltd over others?Pricing fit our budgetReferred to meHow many teammates from Westshore Bpo Pvt Ltd were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.We brought Westshore Bpo in to improve our UX/UI. Our current product is quite old and clunky to use over the years. We focused on the onboarding and report/dashboard creation user flows. Firstly Westshore Bpo will make promise of making your testing better and later will not work according to your project requireents, we required extra payment each time they made mistake, No refund after no work is done. And then no single design was completed. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?No test users provided satisfactory feedback. Using the new UI is ineffective because users find it difficult to understand and there exists no superior visual choice. The current appearance of our software produces a feeling of an outdated sleek SaaS product although it lacks power.Describe their project management. Did they deliver items on time? How did they respond to your needs?Westshor Bpo provides a difficult work experience because of its inadequate operational structure. Their processes remain incomplete and they conduct every single scheduled meeting on time The company refused to integrate its processes within our existing platform of project management and communication applications. There were various occasional minor issues that emerged in this project yet they failed to address them which made me feel unappreciated.What was your primary form of communication with Westshore Bpo Pvt Ltd?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?The company had no remarkable talent. The UX experts and designers of this company operate at a level that appears unreal to most people. This company represents the very worst workforce I have encountered throughout my entire career. Are there any areas for improvement or something Westshore Bpo Pvt Ltd could have done differently?The amount of corrective action goes beyond what I believe is appropriate. The interactions between the stakeholders regarding the year-long large project have declined while project fatigue has taken over.  --- #### Data Entry Services for Software Development Company **The Project** - Services: Back Office Outsourcing - Project size: $10,000 to $49,999 - Project length: Mar. - Nov. 2024 **Project Summary**: Westshore Bpo Pvt Ltd provided data entry services for a software development company. **Review Rating**: 0.5 - Quality: 0.5 - Schedule: 0.5 - Cost: 0.5 - Willing to Refer: 0.5 **The Reviewer** CEO, PayIt - Industry: Other industries - Client size: 201-500 Employees - Review Type: Online Review **The Review** — Mar 7, 2025 **Feedback Summary**: The client was dissatisfied with the services provided by Westshore Bpo Pvt Ltd. The project was poorly managed, and the client experienced a decrease in clientele. Communication was limited to email and messaging apps. ""The quality of service was not impressive."" **BACKGROUND** Please describe your company and position.I am the CEO of PayItDescribe what your company does in a single sentence.We specialize on software development Services **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Westshore Bpo Pvt Ltd to accomplish?Data entry **SOLUTION** How did you find Westshore Bpo Pvt Ltd?Online SearchOtherWhy did you select Westshore Bpo Pvt Ltd over others?Pricing fit our budgetonline searchHow many teammates from Westshore Bpo Pvt Ltd were assigned to this project?1-5Describe the scope of work in detail. Please include a summary of key deliverables.We are expecting them to offered an excellent offer services to help increase clientele, But non of our requitrements were met **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Within a year time or clientele has decreased by double in a 5 month timeDescribe their project management. Did they deliver items on time? How did they respond to your needs?No level of professionalism stands out What was your primary form of communication with Westshore Bpo Pvt Ltd?Email or Messaging AppWhat did you find most impressive or unique about this company?The quality of service was not impressive.Are there any areas for improvement or something Westshore Bpo Pvt Ltd could have done differently?They should work more on delivering outstanding work for potential clients,  --- #### Customer Service Outsourcing for Software Co **The Project** - Services: Customer Service Outsourcing - Project size: Confidential - Project length: Jan. 2023 - July 2024 **Project Summary**: Westshore Bpo Pvt Ltd provided customer support via email and chat for a software company. The team was also tasked with reducing the client's first reply time and increasing their CSAT rating. **Review Rating**: 1.0 - Quality: 1.0 - Schedule: 1.0 - Cost: 1.0 - Willing to Refer: 1.0 **The Reviewer** CEO, Alteia - Industry: Other industries - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Jan 19, 2025 **Feedback Summary**: Westshore Bpo Pvt Ltd failed to deliver the promised services, leading the client to describe the team as "highly unprofessional." The client also stated that the team was rude and unresponsive. Overall, the engagement was negative, and the client does not recommend working with the team. ""One must wonder how this company is still in existence, to say the least."" **BACKGROUND** Please describe your company and position.I am the CEO of AlteiaDescribe what your company does in a single sentence.We specialize on software development services **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Westshore Bpo Pvt Ltd to accomplish?Reduce First Reply Time and CSAT for Tractive Support.Increase CSAT rating for Tractive Support **SOLUTION** How did you find Westshore Bpo Pvt Ltd?Online SearchWhy did you select Westshore Bpo Pvt Ltd over others?Pricing fit our budgetHow many teammates from Westshore Bpo Pvt Ltd were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.We asked WESTSHORE BPO to provided service like 24/7 and across language support for customers through emails and chat for Tractive Unfortunately none were provided **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?This company cannot and will not ever tell the truth. They are HIGHLY unprofessional and I would HIGHLY advise anyone to stay away and do work with another company.Describe their project management. Did they deliver items on time? How did they respond to your needs?This is a company without direction, staff manners, and desensitized to the client. If you do not want to waste your money and time I advise you to turn to a more reliable company.What was your primary form of communication with Westshore Bpo Pvt Ltd?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?One must wonder how this company is still in existence, to say the least.Are there any areas for improvement or something Westshore Bpo Pvt Ltd could have done differently?Worst experience ever. One star. --- #### Customer Service Outsourcing for IT Services Company **The Project** - Services: Call Center Services, Customer Service Outsourcing - Project size: $50,000 to $199,999 - Project length: Oct. 2020 - Feb. 2024 **Project Summary**: Westshore Bpo Pvt Ltd worked with an IT services company to handle their customer support efforts through chat, email, phone, and web forms. They provided assistance in English and Japanese. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, cloudwrxs - Industry: Other industries - Client size: 201-500 Employees - Review Type: Online Review **The Review** — Nov 8, 2024 **Feedback Summary**: Westshore Bpo Pvt Ltd's support enabled the client to direct their efforts and resources to other business needs. The accessible team delivered on time and provided frequent updates and reliable support. The team's professionalism, responsiveness, and effective communication stood out. ""Their professional approach to business, fast response, and good communication skills were evident from the moment we contracted them."" **BACKGROUND** Please describe your company and position.I am the CEO of cloudwrxsDescribe what your company does in a single sentence.I am the Group CEO of cloudwrxs, We specialize on IT Services and IT Consulting services **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Westshore Bpo Pvt Ltd to accomplish?Establish a professional customer support team for multichannel support.Delegate support functions to a trusted provider, freeing internal resources for high-priority tasks.Provide customer assistance in multiple languages. **SOLUTION** How did you find Westshore Bpo Pvt Ltd?ReferralWhy did you select Westshore Bpo Pvt Ltd over others?Pricing fit our budgetGood value for costCompany values alignedHow many teammates from Westshore Bpo Pvt Ltd were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Support Channels: The customer services included chat, email, web forms, and phone.Languages: Available services were in English and Japanese.Operating Hours: Working days 7 am – 3 pm EET, with coverage from Sunday till Friday.Integration: There was effective interaction with our CRM system, and they submitted daily performance reports.Dedicated Service: Customer requests were addressed by a dedicated consultant who forwarded more complicated problems to our internal staff.Quality Control: The case also showed that WESTSHORE BPO did perform quality checks regularly and provided constant update on the status. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Customers have been proved to show positive attitude towards the company and the quality support of WESTSHORE BPO has been greatly acknowledged. They enabled us to direct our efforts and resources to those programs most important and most closely aligned with our business objectives.Describe their project management. Did they deliver items on time? How did they respond to your needs?Our project manager assigned to the project was easily accessible, informed us continually on the progress of the project and responded to our queries effectively.What was your primary form of communication with Westshore Bpo Pvt Ltd?In-Person MeetingVirtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?Their professional approach to business, fast response, and good communication skills were evident from the moment we contracted them.Are there any areas for improvement or something Westshore Bpo Pvt Ltd could have done differently?The utility is fully satisfactory; no sources of concern were found. --- #### Business Consulting & Strategy for Internet Services Company **The Project** - Services: Business Consulting - Project size: $10,000 to $49,999 - Project length: Feb. 2024 - Ongoing **Project Summary**: An internet services company hired Westshore Bpo Pvt Ltd to create a five-year strategic business plan. The team is organizing and leading a user-focused engagement session for client research. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Executive Director, Javajan Internet Services - Industry: Information technology - Client size: 11-50 Employees - Review Type: Online Review **The Review** — Oct 17, 2024 **Feedback Summary**: Westshore Bpo Pvt Ltd has successfully delivered a comprehensive plan for the client. The team is highly proactive and sensitive to the project's needs, and internal stakeholders are impressed with the service provider's vast technical expertise and value-driven approach. ""They have extensive experience implementing strategic plans and recognize the value of an implementable strategy."" **BACKGROUND** Please describe your company and position.I am the Executive Director of Javajan Internet ServicesDescribe what your company does in a single sentence.I am the executive director of Javajan Internet Services **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Westshore Bpo Pvt Ltd to accomplish?Make a five-year strategic strategy.Involve our many stakeholder groups. **SOLUTION** How did you find Westshore Bpo Pvt Ltd?ReferralWhy did you select Westshore Bpo Pvt Ltd over others?Pricing fit our budgetGreat culture fitGood value for costReferred to meCompany values alignedHow many teammates from Westshore Bpo Pvt Ltd were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Organize and lead four user-focused engagement sessions for our research center.Oversee the creation of a five-year strategy plan with a core group consisting of four members and a committee of fourteen. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?For our center, we have a draft implementation plan in addition to a five-year strategic plan. We achieved this in a much less time than I have ever seen with the strategic planning process, and we had incredible alignment with our team and users. Furthermore, the views and beliefs of everyone who participated in the planning process are reflected in the strategic plan, which is truly completely implementable.Describe their project management. Did they deliver items on time? How did they respond to your needs?Jenny was outstanding; she led the planning process well and was very sensitive to our demands. It was effective and productive, and I felt that everyone was encouraged to participate in the process and given opportunity to do so. I believe that as a consequence, we have a plan that is in line with everyone who participated in the process. Because of their excellent facilitation skills, we made the most of every call and meeting. The other participants in the process were not as engaged was a quiet yet helpful person during the meetings.What was your primary form of communication with Westshore Bpo Pvt Ltd?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?They are not facilitators; they're strategic planners, a crucial distinction I have come to understand. We produced a strategy far superior to previous ones I have seen created for other groups or organizations I am involved with. They have extensive experience implementing strategic plans and recognize the value of an implementable strategy.Are there any areas for improvement or something Westshore Bpo Pvt Ltd could have done differently?In my opinion, the one caller ought to have undergone more screening before being allowed to participate in the strategic planning meeting. I would not desire someone like that interacting with our users/interest groups on other calls. --- #### Customer Service Outsourcing for SaaS Dashboard Provider **The Project** - Services: Customer Service Outsourcing - Project size: $200,000 to $999,999 - Project length: Mar. 2022 - Ongoing **Project Summary**: Westshore Bpo Pvt Ltd provides customer service outsourcing for a SaaS company. The team is responsible for handling customer inquiries and issues via email, phone, and live chat. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, Wink Reports - Industry: Other industries - Client size: 1-10 Employees - Review Type: Online Review **The Review** — Oct 13, 2024 **Feedback Summary**: Westshore Bpo Pvt Ltd has helped the client increase their KPIs, including customer satisfaction, first response time, and revenue conversion rate. The team is competent, well-mannered, and communicative, and their customer-centric approach stands out. ""Their business culture, creative solutions, and customer-centric attitude are noteworthy."" **BACKGROUND** Please describe your company and position.I am the CEO of Wink ReportsDescribe what your company does in a single sentence.I am the CEO of Wink Reports, Dashboards and automation SaaS for inventory and field service businesses. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Westshore Bpo Pvt Ltd to accomplish?CSAT of 90%+Increase RevenueHelp with Projects **SOLUTION** How did you find Westshore Bpo Pvt Ltd?Online SearchWhy did you select Westshore Bpo Pvt Ltd over others?Pricing fit our budgetGood value for costCompany values alignedHow many teammates from Westshore Bpo Pvt Ltd were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Taking Care of Questions and Fixing Problems: This is the main duty. Customer service agents (CSRs) efficiently handle problems and answer to consumer questions over a variety of channels, including social media, live chat, email, and phone.This include answering complaints, giving information about products and services, and troubleshooting issues. Customer assistance includes helping clients use goods and services, assisting them with procedures, and providing technical support when necessary. They could also offer guides or directions. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Increase in all KPIs set out at the beginning, CSAT, FRT, Revenue Conversion rateDescribe their project management. Did they deliver items on time? How did they respond to your needs?Very competent and well-manneredWhat was your primary form of communication with Westshore Bpo Pvt Ltd?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?Their business culture, creative solutions, and customer-centric attitude are noteworthy.Are there any areas for improvement or something Westshore Bpo Pvt Ltd could have done differently?No --- #### Survey Conducting Services for IT Company **The Project** - Services: Business Consulting - Project size: $10,000 to $49,999 - Project length: Mar. - July 2024 **Project Summary**: Westshore Bpo Pvt Ltd was hired by an IT company to conduct a survey. The team offered guidance on the survey questions and worked on the pilot survey and data compilation. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, Axial - Industry: Information technology - Client size: 51-200 Employees - Review Type: Online Review **The Review** — Aug 30, 2024 **Feedback Summary**: WESTSHOREBPO Pvt Ltd’s delivered survey results on time and according to the client's specifications. The team was always available for the client, checked-in frequently, and communicated via email and messaging apps. This all led to an easygoing partnership and a good collaboration. ""We had a good working relationship with Westshore Bpo Pvt Ltd."" **BACKGROUND** Please describe your company and position.I am the CEO of AxialDescribe what your company does in a single sentence.We are Information Technology companies that streamlines the exit preparation process for business owners  **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Westshore Bpo Pvt Ltd to accomplish?As part of a pricing research project, we needed assistance from a market research business to administer a surveyAdditionally, we had a rather short turnaround time for our survey assignment. **SOLUTION** How did you find Westshore Bpo Pvt Ltd?Online SearchOtherWhy did you select Westshore Bpo Pvt Ltd over others?Pricing fit our budgetCompany values alignedOtherHow many teammates from Westshore Bpo Pvt Ltd were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.In order to make sure that respondents fit our target market, WESTSHOREBPO offered guidance on the survey questions, including the addition of qualification questions. They stayed close the entire time even though they collaborated with a partner to deliver the survey. After we conducted a survey pilot, we discovered that a few participants had trouble understanding the questions. We are quite pleased with the data we received from the campaign, and Ready to Launch was important in helping us refine the survey following the test. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Responses to the survey came in quickly, and the information we received was just what we needed.Describe their project management. Did they deliver items on time? How did they respond to your needs?We had a good working relationship with Westshore Bpo Pvt Ltd, but it didn't last. Throughout, the crew never missed a beat and made themselves available.What was your primary form of communication with Westshore Bpo Pvt Ltd?Email or Messaging AppWhat did you find most impressive or unique about this company?Extremely simple to deal with. Constantly checking in to see how we were doing. made a prompt turnaround promise and kept it.Are there any areas for improvement or something Westshore Bpo Pvt Ltd could have done differently?Nothing --- #### Customer Service Outsourcing for Outsourcing & Offshoring Consultancy **The Project** - Services: Customer Service Outsourcing - Project size: $10,000 to $49,999 - Project length: Jan. - Apr. 2024 **Project Summary**: Westshore Bpo Pvt Ltd was hired by an outsourcing and offshoring consultancy for their customer service outsourcing support. The team was responsible for resolving customer queries and providing technical support. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, Tasks Expert - Industry: Other industries - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Apr 26, 2024 **Feedback Summary**: Westshore Bpo Pvt Ltd's efforts improved customer satisfaction ratings and reduced the time it takes to resolve support tickets. They managed the project effectively, and internal stakeholders praised the service provider's dedication to accurately delivering the project's needs. ""They consistently delivered everything on time and were very accommodating to our requests."" **BACKGROUND** Please describe your company and position.I am the CEO of Tasks ExpertDescribe what your company does in a single sentence.What we do in our company in a single sentence is Outsourcing and Offshoring Consulting **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Westshore Bpo Pvt Ltd to accomplish?Specific goals is to to enhance customer service and expedite IT service assistance. **SOLUTION** How did you find Westshore Bpo Pvt Ltd?Online SearchWhy did you select Westshore Bpo Pvt Ltd over others?Pricing fit our budgetGood value for costCompany values alignedHow many teammates from Westshore Bpo Pvt Ltd were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Among the main deliverables were quicker response times and additional procedures for assistance. The tasks include answering customer inquiries, providing technical support, and resolving issues. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Measurable outcomes from the initiative included higher customer satisfaction ratings and a noticeable decrease in the amount of time it took to resolve support tickets.Describe their project management. Did they deliver items on time? How did they respond to your needs?They managed the project effectively. They consistently delivered everything on time and were very accommodating to our requests.What was your primary form of communication with Westshore Bpo Pvt Ltd?Email or Messaging AppWhat did you find most impressive or unique about this company?The aspect of WESTSHOREBPO that most pleased us was their dedication to our specific needs.Are there any areas for improvement or something Westshore Bpo Pvt Ltd could have done differently?No area of improvement --- #### Customer Service Outsourcing for Software Company **The Project** - Services: Business Consulting, Customer Service Outsourcing, Sales Outsourcing - Project size: $50,000 to $199,999 - Project length: Apr. 2023 - Jan. 2024 **Project Summary**: Westshore Bpo Pvt Ltd handled a software company's customer service processes. The goal was to improve the client's response times, increase customer satisfaction, and simplify their customer support system. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, ROImuse - Industry: Real estate - Client size: 11-50 Employees - Review Type: Online Review **The Review** — Apr 24, 2024 **Feedback Summary**: Employing proactive customer management programs, Westshore Bpo Pvt Ltd successfully shortened response times, raised satisfaction scores, and reduced complaints. The methodical, proactive team addressed concerns on time and showed steadfast dedication to providing outstanding customer experiences. ""What really distinguished Westshore Bpo Pvt Ltd was their steadfast dedication to providing outstanding client experiences."" **BACKGROUND** Please describe your company and position.I am the CEO of ROImuseDescribe what your company does in a single sentence.ROImuse provides next-generation tools and training for Real Estate Agents and Investors. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Westshore Bpo Pvt Ltd to accomplish?We hired Westshore Bpo Pvt Ltd to transform our customer care processes. Our main goals were to improve response times, increase customer happiness, and simplify the entire support system. **SOLUTION** How did you find Westshore Bpo Pvt Ltd?ReferralClutch SiteWhy did you select Westshore Bpo Pvt Ltd over others?Good value for costReferred to meCompany values alignedHow many teammates from Westshore Bpo Pvt Ltd were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.With a customized approach to customer service outsourcing, Westshore Bpo Pvt Ltd fully met our particular needs. The comprehensive approach they employed included proactive customer engagement programs, technical support expertise, efficient complaint resolution, and multi-channel communication management. They took a methodical approach, paying close attention to details and never giving up on providing the best possible customer service. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?The partnership with Westshore Bpo Pvt Ltd demonstrated their extraordinary commitment to producing excellent results by producing notable improvements in customer service metrics, such as shortened response times, raised satisfaction scores, fewer complaints, and enhanced issue resolution effectiveness.Describe their project management. Did they deliver items on time? How did they respond to your needs?Throughout the collaboration, their project management expertise was outstanding. They were always on time, and they were the most accommodating when it came to our changing needs. Their prompt and proactive resolution of possible issues guaranteed the project's seamless progress, and their open lines of communication promoted a cooperative environment that was favorable to attaining our goals.What was your primary form of communication with Westshore Bpo Pvt Ltd?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?What really distinguished Westshore Bpo Pvt Ltd was their steadfast dedication to providing outstanding client experiences. It was admirable how committed their team was to comprehending our brand ethos and adjusting their service delivery accordingly. Professionalism, empathy, and a sincere desire to add value defined each of our interactions with customers, creating a lasting impression that improved the reputation of our company.Are there any areas for improvement or something Westshore Bpo Pvt Ltd could have done differently?Even though they performed incredibly well overall, they could reach a wider audience if they added more language assistance. --- #### Web Development for Real Estate Company **The Project** - Services: Web Development - Project size: $50,000 to $199,999 - Project length: Apr. 2023 - Mar. 2024 **Project Summary**: Westshore Bpo Pvt Ltd was hired by a real estate company to build the frontend of their platform using React and TypeScript. They initially led a discovery phase before executing their work. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, The RADCO Companies - Industry: Real estate - Client size: 201-500 Employees - Review Type: Online Review **The Review** — Apr 18, 2024 **Feedback Summary**: Westshore Bpo Pvt Ltd delivered the project according to schedule, broadening the scope of the project. The team provided frequent updates and worked efficiently throughout. Their eagerness to listen to the client's vision and ideas and high level of accessibility made them a pleasure to work with. ""It was quite simple to share our ideas and opinions with the development team because we had direct access to them."" **BACKGROUND** Please describe your company and position.I am the CEO of The RADCO CompaniesDescribe what your company does in a single sentence.The RADCO Companies focused on multifamily investments with mark-to-market and value-added opportunities due to their attractive risk-adjusted returns **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Westshore Bpo Pvt Ltd to accomplish?We engaged the team at Westshore Bpo Pvt Ltd to create the platform's front end. Westshore Bpo Pvt Ltd fulfilled their commitment and went above and beyond by building the project in React/TypeScript, which allowed for easy scalability. **SOLUTION** How did you find Westshore Bpo Pvt Ltd?ReferralClutch SiteWhy did you select Westshore Bpo Pvt Ltd over others?Good value for costReferred to meCompany values alignedHow many teammates from Westshore Bpo Pvt Ltd were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.The frontend was designed and developed by Westshore Bpo Pvt Ltd using React. To emphasize our business difficulties, we began with a phase of discovery. Thereafter, timetables for finishing the project in two-week sprints were supplied by Westshore Bpo Pvt Ltd. Our onboarding process was made simpler by the finished solution, which also enhanced agent usage. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?One of the company's biggest achievements was that we managed to start the project on schedule. We extended our contract with Westshore Bpo Pvt Ltd for ongoing development work because they were a pleasure to deal with.Describe their project management. Did they deliver items on time? How did they respond to your needs?Our project had an excellent project manager assigned to it. The PM always provided us with updates on time. The PM ensured that the due dates were fulfilled. We spoke with each other over WhatsApp and email.What was your primary form of communication with Westshore Bpo Pvt Ltd?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?It was quite simple to share our ideas and opinions with the development team because we had direct access to them. If needed, the development staff was easily reachable at odd hours.Are there any areas for improvement or something Westshore Bpo Pvt Ltd could have done differently?Nothing that comes to mind right now. --- #### Customer Assistance & IT Support Services for IT Company **The Project** - Services: Customer Service Outsourcing - Project size: $10,000 to $49,999 - Project length: Jan. - Apr. 2024 **Project Summary**: An IT company hired Westshore Bpo Pvt Ltd to improve their customer services and expedite their IT service assistance. The team’s tasks included answering customer questions and providing technical support. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Founder, Winsoft Technologies - Industry: Information technology - Client size: 201-500 Employees - Review Type: Online Review - Verified **The Review** — Apr 6, 2024 **Feedback Summary**: Thanks to Westshore Bpo Pvt Ltd’s work, the client achieved better customer satisfaction scores and a significant decrease in ticket resolution time. The team managed the engagement well and always accommodated the client’s requests. They met timelines and were committed to the project’s success. "“They did a good job managing the project.” " **BACKGROUND** Please describe your company and position.I am the Founder of Winsoft TechnologiesDescribe what your company does in a single sentence.We are Information Technology company **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Westshore Bpo Pvt Ltd to accomplish?we hire In order to improve customer service and expedite IT service assistance, we brought on WESTSHOREBPO. **SOLUTION** How did you find Westshore Bpo Pvt Ltd?Online SearchWhy did you select Westshore Bpo Pvt Ltd over others?Pricing fit our budgetHow many teammates from Westshore Bpo Pvt Ltd were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.The task scope are consumer questions, technical assistance, and problem solving. Faster response times, and more support procedures were among the key deliverables **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?The initiative yielded quantifiable results, such as elevated customer satisfaction scores and a discernible reduction in support ticket resolution durations.Describe their project management. Did they deliver items on time? How did they respond to your needs?They did a good job managing the project. They were really accommodating to our requests and constantly delivered everything on schedule.What was your primary form of communication with Westshore Bpo Pvt Ltd?Email or Messaging AppWhat did you find most impressive or unique about this company?The thing that most pleased us about WESTSHOREBPO was their commitment to our particular requirementsAre there any areas for improvement or something Westshore Bpo Pvt Ltd could have done differently?Nothing to improve --- ## Portfolio & Awards ### Industry Recognitions - a strong IT and BPO outsourcing company - Top Placer Business Process Outsourcing - Quality In Business - Go Global Awards ## Packages ## Locations (2) ### Bengaluru, India (Headquarters) - 2nd Floor, Thimmaiah Enclave, NO 3&4, 10th cross, 80 Feet Ring Rd, opp. to Aryan Multi-speciality Hospital, Mariyappana Palya, Gnana Bharathi - Bengaluru 560056 - India - 76 - 100 employees - Phone: 9886541727 ### Bengaluru, India - nO 18 2ND FLOOR OPPOSITE TEMPLE, JNANABHARATHI MAIN ROAD, BANGALORE - Bengaluru 560056 - India - 2 - 5 employees - Phone: +13153252921 ## Contact Westshore Bpo Pvt Ltd [Send a message](https://clutch.co/profile/westshore-bpo) ### Connect on Social - [LinkedIn](https://www.linkedin.com/company/westshore-bpo-pvt-ltd/?viewAsMember=true) - [Facebook](https://www.facebook.com/Alexronald21/?view_public_for=228921927986510) - [X](https://twitter.com/AdarshVasudev1)