Top Inbound Call Center Services
An inbound call center agency can be the difference between a frustrated caller and a lifelong customer. From 24/7 order processing to technical support, these specialists handle every interaction that comes to your business, protecting your brand and boosting retention. Clutch helps you connect with the most trusted inbound call center providers worldwide. Every listing is backed by in-depth client interviews, transparent ratings, and detailed service data, so you can hire with confidence. Use the filters on this page to sort by budget, location, industry focus, languages supported, and more.
Looking for regional partners? Explore inbound call center providers in the US, inbound call center firms in the UK, or inbound call center companies in Canada to start a localized search.
Need an outbound call center partner instead? Browse here: Top Outbound Call Centers
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$250,000+< $25 / hr1,000 - 9,999București, Romania
Services provided
See all 5 projectsConectys is a business process outsourcing company specializing in content moderation, multilingual customer service, and technical support services. Reviews highlight their strong project management, proactive communication, and ability to meet key performance indicators, with over 96% KPI achievement. While generally praised for responsiveness and global reach, some reviews suggest improvements in workflow tools and issue flagging.
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$1,000+< $25 / hr10 - 49Kolkata, India
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See all 11 projectsStaybright Design Private Limited is a versatile company offering web design, SEO, sales outsourcing, and customer support services. With 100% positive feedback, clients commend their project management, innovation, and value for money. Notably, 80% of reviewers highlight their impressive alignment with company values and ability to meet client needs efficiently.
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$1,000+< $25 / hr50 - 249Kolkata, India
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See all 85 projectsTask Virtual is a versatile virtual assistance and support company, providing services such as customer service, administrative support, data processing, SEO, and B2B lead generation. Overall, 100% of reviews highlight their reliability and professionalism, with many noting their adaptability and ability to integrate seamlessly into existing workflows. Approximately 40% of reviews emphasize the company's commendable project management and communication skills, while around 60% praise their ability to tailor services to specific business needs.
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$5,000+< $25 / hr1,000 - 9,999Johannesburg, South Africa
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See all 3 projectsAfrishore BPO is a business process outsourcing company specializing in lead generation, customer service, and back-office functions. Across their reviews, clients consistently praise their professionalism, timely delivery, and alignment with company values, with 100% reporting satisfaction and no areas for improvement. Approximately 67% of reviews highlight their excellent project management and communication skills.
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$1,000+< $25 / hr250 - 999Gondia, India
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See all 18 projectsStaffCloud Services Pvt Ltd, a versatile service provider specializing in data entry, e-commerce support, and Amazon management, consistently receives positive feedback from clients. With over 90% of reviews praising their speed, accuracy, and project management, they are noted for their excellent communication and ability to integrate seamlessly with businesses. A recurring theme is their responsiveness and the high-quality results they deliver across various industries.
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UndisclosedUndisclosed50 - 249Sandton, South Africa
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See all 13 projectsVA Connect is a virtual assistant service provider, specializing in offering executive support, administrative services, recruitment assistance, and digital marketing. Across various reviews, 100% of clients commend VA Connect for their professionalism, timely communication, and ability to align with company values. Approximately 86% of reviewers highlight the seamless integration of their virtual assistants into their teams, with many emphasizing the high-quality support and value for cost.
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Undisclosed< $25 / hr50 - 249Berlin, MD
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See all 7 projects20four7VA is a virtual assistant services company renowned for its administrative support, data entry, and executive assistant offerings. From the reviews, 100% of clients report satisfaction with their communication skills and timely deliveries. Many highlight their ability to adapt, with over 80% noting improvements in efficiency and reduced costs. Clients frequently commend their professionalism and cultural fit, with no suggested areas for improvement.
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$1,000+$50 - $99 / hr10 - 49Bishop's Stortford, England
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See all 3 projectsGenmar (UK) Ltd is an IT services company specializing in cybersecurity certifications and seamless telecommunications migrations. They consistently receive high ratings for their excellent project management and communication skills, with 100% of reviewers highlighting their prompt responses and professionalism. Feedback is overwhelmingly positive, with no areas for improvement mentioned by any clients.
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Undisclosed< $25 / hr10 - 49Pune, India
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See all 7 projectsStrong Vision Data Processing is a data management company that specializes in data entry, PDF redaction, and data conversion services. Their clients consistently praise their timeliness, accuracy, and cost-effectiveness, with 100% of reviewers highlighting impressive project management and communication skills. The company is commended for delivering high-quality work that meets specific client needs efficiently.
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$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
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See all 48 projectsEverHelp specializes as a customer support outsourcing company, offering multilingual and scalable support across various industries. The company is praised for its operational efficiency, responsiveness, and ability to improve support workflows, with more than 90% of reviews highlighting reduced response times and enhanced customer satisfaction. Notable strengths include proactive problem-solving and the ability to adapt to diverse client needs. There are minimal negative remarks, with only a few clients noting minor delays during initial setup.
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$1,000+< $25 / hr1,000 - 9,999Chicago, IL
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See all 28 projectsHugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.
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$5,000+< $25 / hr50 - 249Sofia, Bulgaria
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See all 23 projectsMercatus is a lead generation company specializing in B2B campaigns, offering services like appointment setting, outreach, and brand awareness. The majority of feedback is positive, with approximately 90% of clients highlighting their effective communication and project management. Notably, Mercatus achieved an 89% meeting acceptance rate in some campaigns and significantly increased client visibility and engagement. While a few clients suggested areas for improvement, most praised Mercatus for their professionalism and responsiveness.
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UndisclosedUndisclosed250 - 999Tampa, FL
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See all 24 projectsAnswerFirst is a call management service provider known for its reliable handling of inbound calls and customer service. The company receives positive feedback for quality, reliability, and efficiency, with 75% of reviewers highlighting these strengths. Areas for improvement include attention to detail and customer interaction. Overall, clients value the cost savings and trustworthy service they receive.
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$1,000+< $25 / hr250 - 999Petaling Jaya, Malaysia
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See all 5 projectsSummitNext is a recruitment and staffing agency known for its proficiency in finding niche talent and managing employee services. The company has garnered a high level of satisfaction, with reviews highlighting their timely delivery, quality candidate sourcing, and adaptability to client needs. Approximately 80% of reviewers praised SummitNext for their responsiveness and professionalism. No significant areas for improvement were frequently noted.
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UndisclosedUndisclosed1,000 - 9,999Garden City, NY
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See all 16 projectsGo Answer is a business process outsourcing company specializing in answering services and customer support across various communication channels. Reviews indicate a high level of professionalism and reliability, with 100% of reviewers praising their responsiveness and ability to handle large call volumes effectively. Clients report significant cost savings and improved customer engagement, although some suggest enhancements in bilingual support and training transparency.
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$1,000+< $25 / hr50 - 249Shah Faisal Town, Pakistan
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See all 16 projectsAssistring LLC is a call center and customer service agency renowned for effectively managing high call volumes and enhancing customer experiences. The company is consistently praised for its operational efficiency, with 100% of reviewers highlighting its ability to improve customer satisfaction and reduce wait times. Clients frequently commend Assistring LLC for its strategic communication and seamless integration into existing operations, with no significant areas for improvement noted.
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$50,000+< $25 / hr1,000 - 9,999Pasig, Philippines
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See all 11 projectsEnshored is a business process outsourcing (BPO) company offering customer service, back-office support, and operational efficiency solutions. Across their reviews, they are commended for their flexibility, cost-effectiveness, and ability to align with client needs, with over 90% of feedback mentioning their positive impact on productivity and customer satisfaction. Clients appreciate their seamless integration and proactive project management, making them a trusted partner for diverse outsourcing needs.
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$10,000+$25 - $49 / hr50 - 249Ho Chi Minh City, Vietnam
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See all 9 projectsDesignveloper is a versatile technology company specializing in web and application development services, with expertise in creating tailored digital solutions across various sectors such as education, banking, and healthcare. The reviews indicate an overwhelmingly positive response, with over 90% of users noting their effective project management, domain understanding, and commitment to delivering user-friendly products. Suggestions for improvement were minimal, focusing mainly on enhancing user documentation.
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UndisclosedUndisclosed1,000 - 9,999Limassol, Cyprus
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See all 37 projectsMindy Support is an outsourcing company specializing in multilingual customer support, data annotation, and administrative services. Overall feedback from clients is predominantly positive, with nearly 90% highlighting their efficiency, flexibility, and project management capabilities. While some clients noted areas for improvement, like the need for enhanced language support and quicker onboarding, most praised Mindy Support's adaptability, cost efficiency, and commitment to quality.
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$25,000+Undisclosed50 - 249Troutman, NC
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See all 5 projectsDemandZEN is a lead generation and appointment-setting company that specializes in driving sales opportunities through outbound sales calls and meetings. They consistently receive positive feedback for their punctual project management, effective communication, and alignment with client cultures and values. Around 80% of reviewers highlight their adaptability and proactive approach, while only a small fraction mention areas for improvement, such as better feedback loops and meeting quality enhancements.
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$100,000+Undisclosed10,000+Singapore, Singapore
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See all 12 projectsTDCX is a prominent business process outsourcing (BPO) company that specializes in providing global quality evaluations, customer support, and scalable operations solutions across various sectors such as hospitality, social media, fintech, and e-commerce. Clients frequently praise TDCX for their agility, reliability, and exceptional communication skills, with a focus on collaborative and innovative problem-solving approaches. Approximately 95% of feedback highlights their ability to consistently exceed expectations and deliver high-quality service, with numerous clients noting their impressive capacity for scaling operations without compromising quality. Some areas for improvement mentioned include exploring more competitive costing and flexible remote work options. Overall, TDCX maintains a strong reputation as a reliable and effective partner in enhancing customer experience and operational efficiency.
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Undisclosed< $25 / hr250 - 999Sofia, Bulgaria
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See all 3 projectsPontica Solutions is a customer support outsourcing company specializing in call center and customer management services. They are praised for their flexibility, strong account management, and ability to adapt to client needs. Notably, 100% of reviewers expressed satisfaction with their professionalism and responsiveness, highlighting significant improvements in customer satisfaction and operational efficiency.
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$1,000+< $25 / hr10 - 49
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See all 8 projectsCOLD CALL CREW (SMC-PRIVATE) LIMITED specializes in appointment setting, lead generation, and outsourced sales services. The company is praised for its professionalism and effectiveness, with 71% of reviews emphasizing their value for money and alignment with client values. However, 14% of reviews highlight concerns about client success prioritization. Overall, their results-driven approach and communication skills are consistently noted as impressive.
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$1,000+< $25 / hr10 - 49Ensenada, Mexico
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See all 6 projectsFirst Point Communications is a B2B lead generation and appointment setting company, specializing in cold calling and email marketing services. Overall, the company receives positive feedback, with 100% of reviewers highlighting their professionalism, dedication, and ability to generate high-quality leads. Clients appreciate their collaborative approach and effective communication, which have led to substantial improvements in sales pipelines.
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$1,000+$50 - $99 / hr2 - 9Gdańsk, Poland
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See all 15 projectsArchitecture of Sales is a business development and sales agency specializing in lead generation, prospecting, and organizing meetings, particularly for companies looking to enter or expand in the Polish market. With mostly positive feedback, 90% of reviewers commend their professional project management and effective communication. While 80% of reviews highlight their impressive ability to align with client goals, some suggest improvements in target adjustment and reporting structures.
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Undisclosed< $25 / hr50 - 249Las Vegas, NV
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See all 83 projectsAbby Connect is a virtual receptionist service provider that offers front-end communication solutions for businesses across various industries, including law firms, medical practices, and app-based companies. The company consistently receives positive feedback, with reviewers praising their professionalism, seamless onboarding process, and ability to adapt to client needs. Notably, 100% of reviewers express satisfaction with their services, and many appreciate their contribution to improved business communication and customer service.
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UndisclosedUndisclosed10 - 49Phoenix, AZ
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See all 10 projectsVeza Reception is a virtual receptionist service provider praised for its efficient call handling, bilingual services, and adaptability to client needs. Approximately 86% of reviewers highlight their reliable communication and alignment with client values. However, a critique from one client suggests a need for clearer policy communication and enhanced training for new staff.
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Undisclosed< $25 / hr250 - 999Duluth, GA
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See all 53 projectsMoneypenny USA (formerly VoiceNation) is a call center and answering service provider that offers tailored customer service solutions for businesses in various industries. The reviews reveal a 90% satisfaction rate, with clients frequently praising their responsive communication and customized service. However, around 20% of reviews indicate areas for improvement, such as consistency in service quality and data management. Overall, Moneypenny USA is commended for its friendly and professional approach.
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Undisclosed< $25 / hr250 - 999Las Vegas, NV
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See all 7 projectsTele-Help-Ing is a virtual assistant services provider excelling in diverse areas including database management, legal support, workflow optimization, and clinical triage. The company is praised for its professionalism, proactive project management, and strong cultural fit across industries. Reviews indicate high client satisfaction, with over 90% of feedback highlighting timely delivery and effective communication. Tele-Help-Ing consistently receives commendations for their adaptability and client-centric approach.
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$10,000+< $25 / hr50 - 249Austin, TX
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See all 1 projectsNearshore Outsourcing for Growth Teams Omnifon connects your brand to world-class bilingual talent, right across the border. We design, launch, and scale customer experience, tech support, and
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$1,000+< $25 / hr10 - 49Rajkot, India
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See all 14 projectsVirva Infotech is a web development company recognized for its adept handling of diverse projects, from website redesigns to complex social networking apps. Client feedback reflects a high satisfaction rate, with 100% of reviewers highlighting their project management skills and commitment to delivering on time and within budget. Their flexibility and dedication to client success are frequently praised.
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$5,000+Undisclosed10 - 49Addison, TX
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See all 1 projectsSouthwest Recovery Services is a collections agency that specializes in managing overdue accounts and negotiating payments. According to reviews, 100% of feedback is positive, citing a high success rate of 50% in debt recovery and seamless communication. Clients appreciate the team's effectiveness and the impressive sales acumen of the owner, Steve.
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$5,000+< $25 / hr250 - 999Davao City, Philippines
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See all 5 projectsSPLACE BPO is a business process outsourcing company providing services such as administrative support, customer service, and sales interaction. The company receives overwhelmingly positive feedback, with clients praising their effective project management and communication skills. Approximately 90% of reviewers highlight their responsiveness and professionalism, though some note the need for initial training investment.
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$5,000+< $25 / hr10 - 49Miami, FL
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See all 5 projectsCloud Sourcing is a versatile outsourcing company offering services such as medical billing, customer and office support, sales, and content marketing. Reviews indicate a 100% positive feedback rate, characterized by efficient project management, cost-effectiveness, and high-quality service delivery. Clients unanimously praise their promptness and seamless communication, with no suggestions for improvement, highlighting their exceptional service and management capabilities.
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UndisclosedUndisclosed250 - 999Suffern, NY
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See all 1 projectsFGC+ is a customer support service provider known for its high-quality technical support in a call center environment. Their team is praised for exceptional work ethic, proactive leadership, and responsiveness, with 100% of reviewers highlighting these qualities. Clients appreciate their commitment to collaboration and continuous improvement, contributing to a long-standing and effective partnership.
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$10,000+< $25 / hr50 - 249St. Petersburg, FL
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See all 2 projectsWise Business Process Outsourcing LLC is a company specializing in sales and customer support outsourcing, with a focus on providing both inbound and outbound services, as well as back-office support. The reviews reveal a high level of client satisfaction, with 100% of reviewers praising their effective communication and attention to detail. They consistently meet or exceed client expectations, demonstrating strong project management skills and a proactive approach to feedback.
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$1,000+< $25 / hr50 - 249Nottingham , England
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Answer4u is a call center service. The company is based in Nottingham , England. Their services include Call Center Services and Customer Service Outsourcing.
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$1,000+$150 - $199 / hr50 - 249Markham, Canada
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IT managed services company Pathway Communications is in Markham, Canada and Victoria, Canada. Their services include IT managed services and Call Center Services.
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$100,000+< $25 / hr1,000 - 9,999San Diego, CA
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Call Center Services International, a telephone answering service, is based in San Diego, California and Tijuana, Mexico. They focus on Call Center Services and Customer Service Outsourcing.
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$100,000+$25 - $49 / hr50 - 249
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SN Holdings SA is a midsize Customer Service Outsourcing company in Durban, South Africa. Their services include Customer Service Outsourcing.
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$100,000+$25 - $49 / hr250 - 999Berlin, Germany
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Call center service hello.de AG specializes in Call Center Services and Back Office Outsourcing. They were launched in 2013.
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$1,000+Undisclosed50 - 249București, Romania
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Call center InfraWeb Manage Services Provider is headquartered in București, Romania and Drobeta-Turnu Severin, Romania. Their services include Call Center Services and Customer Service
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$5,000+$25 - $49 / hr10 - 49Sheridan, WY
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See all 1 projectsSocobee provides comprehensive IT support and back-office services. Reviews highlight their efficient intake process, dedicated teams for each department, and effective project management. Clients appreciate the breadth of services offered and seamless communication, indicating high satisfaction with their professional approach and capabilities.
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$1,000+< $25 / hr50 - 249Jersey City, NJ
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Founded in 2018, 5C Virtual Assistance Services is a Back Office Outsourcing company. The agency offers Back Office Outsourcing and Customer Service Outsourcing, and is midsize.
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$1,000+< $25 / hr10 - 49Miami, FL
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MyVA360 is a Back Office Outsourcing company. They provide Back Office Outsourcing and Customer Service Outsourcing and were established in 2019.
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$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
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See all 10 projectsSelect VoiceCom is a dynamic customer service and call handling company with a focus on tele-underwriting, sales, and customer support. Across various client reviews, 100% of feedback highlights their professionalism and timely delivery, with 90% noting effective communication and strategic alignment with company values. Select VoiceCom is celebrated for its adaptability, high-quality training, and impressive project management.
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$1,000+< $25 / hr50 - 249Koronadal City, Philippines
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See all 100 projectsIdeasUnlimited is a company specializing in customer support, lead generation, virtual assistance, and back-office services. Across their reviews, 100% of clients highlighted their professionalism and strong communication, with over 85% noting impressive adaptability to fluctuating demands. Clients consistently praised their timely delivery, with a satisfaction rate surpassing 95% for meeting project goals and maintaining high service quality.
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$1,000+< $25 / hr50 - 249Kyiv, Ukraine
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See all 45 projectsLimTC is a company specializing in customer support and back-office outsourcing services, known for providing multilingual support and efficient handling of administrative tasks. Across reviews, 100% of clients praised their professionalism and ability to integrate seamlessly into existing operations. A significant 80% of reviewers highlighted their effectiveness in increasing customer satisfaction and reducing response times. A few reviews suggested expanding language assistance capabilities.
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$1,000+Undisclosed250 - 999Brooklyn, NY
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See all 68 projectsTop Customer Service is a customer support agency renowned for its excellent call handling and content writing services. Across the reviews provided, 88% of clients emphasize their professionalism and ability to improve communication efficiency. Clients report smoother workflows, increased client satisfaction, and enhanced brand representation. Despite minimal suggestions for proactive content strategy, their high-quality service remains consistently praised.
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$1,000+< $25 / hr250 - 999Afton, WY
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See all 36 projectsWOW24-7 is a customer support service provider offering 24/7 coverage, ticket triage, and technical assistance. The reviews are overwhelmingly positive, with clients praising their consistent response times, proactive approach, and excellent project management. Notably, 100% of reviews highlight their professionalism and alignment with company goals, while 70% mention their value for cost. Areas for improvement include deepening product knowledge and flexibility in exceptions.
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List of the Top 15 Inbound Call Centers Services
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$1,000+$25 - $49 / hr250 - 999Oakville, Canada
Ability to deliver
34.8/40.019.4/20 Reviews10/10 Clients & Experience5.5/10 Market PresenceService focus
150% Inbound Voice Services -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
34.8/40.018/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
50% Inbound Voice Services50% Other -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
33.5/40.016.8/20 Reviews10/10 Clients & Experience6.7/10 Market PresenceService focus
60% Inbound Voice Services40% Other -
$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
33.3/40.019.2/20 Reviews9/10 Clients & Experience5.2/10 Market PresenceService focus
175% Inbound Voice Services -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
35.3/40.018.6/20 Reviews10/10 Clients & Experience6.7/10 Market PresenceService focus
50% Inbound Voice Services50% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
34.2/40.020/20 Reviews10/10 Clients & Experience4.2/10 Market PresenceService focus
50% Inbound Voice Services50% Other -
UndisclosedUndisclosed250 - 999
Ability to deliver
32.9/40.019.4/20 Reviews8.3/10 Clients & Experience5.2/10 Market PresenceService focus
170% Inbound Voice Services -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
32.8/40.017.8/20 Reviews10/10 Clients & Experience5/10 Market PresenceService focus
150% Inbound Voice Services -
$1,000+< $25 / hr50 - 249Koronadal City, Philippines
Ability to deliver
32.5/40.018.4/20 Reviews10/10 Clients & Experience4.1/10 Market PresenceService focus
120% Inbound Voice Services -
$1,000+Undisclosed1,000 - 9,999New York, NY
Ability to deliver
33.4/40.020/20 Reviews10/10 Clients & Experience3.4/10 Market PresenceService focus
60% Inbound Voice Services40% Other -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
32.3/40.017/20 Reviews10/10 Clients & Experience5.4/10 Market PresenceService focus
215% Inbound Voice Services -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
32.3/40.016.8/20 Reviews10/10 Clients & Experience5.5/10 Market PresenceService focus
160% Inbound Voice Services -
$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
32.1/40.017.2/20 Reviews10/10 Clients & Experience4.9/10 Market PresenceService focus
145% Inbound Voice Services -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
32/40.020/20 Reviews8.6/10 Clients & Experience3.4/10 Market PresenceService focus
140% Inbound Voice Services -
$1,000+< $25 / hr250 - 999Afton, WY
Ability to deliver
32/40.018.6/20 Reviews7.1/10 Clients & Experience6.2/10 Market PresenceService focus
205% Inbound Voice Services -
$1,000+< $25 / hr50 - 249Denver, CO
Ability to deliver
36/40.020/20 Reviews10/10 Clients & Experience6/10 Market PresenceService focus
30% Inbound Voice Services70% Other -
$50,000+< $25 / hr1,000 - 9,999Montréal, Canada
Ability to deliver
32/40.017/20 Reviews10/10 Clients & Experience5/10 Market PresenceService focus
75% Inbound Voice Services25% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
31.9/40.017.8/20 Reviews10/10 Clients & Experience4.1/10 Market PresenceService focus
140% Inbound Voice Services -
$1,000+< $25 / hr50 - 249Berkeley, CA
Ability to deliver
32.9/40.017.2/20 Reviews9.2/10 Clients & Experience6.5/10 Market PresenceService focus
100% Inbound Voice Services -
$25,000+< $25 / hr250 - 999Plovdiv, Bulgaria
Ability to deliver
32.1/40.016.8/20 Reviews10/10 Clients & Experience5.3/10 Market PresenceService focus
60% Inbound Voice Services40% Other -
$5,000+$50 - $99 / hr250 - 999Calgary, Canada
Ability to deliver
31.3/40.016.4/20 Reviews9.8/10 Clients & Experience5.1/10 Market PresenceService focus
220% Inbound Voice Services -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
31.3/40.017.4/20 Reviews8.7/10 Clients & Experience5.2/10 Market PresenceService focus
150% Inbound Voice Services -
$1,000+Undisclosed1,000 - 9,999Makati, Philippines
Ability to deliver
34.3/40.020/20 Reviews9.5/10 Clients & Experience4.8/10 Market PresenceService focus
40% Inbound Voice Services60% Other -
Undisclosed< $25 / hr50 - 249Jackson, MI
Ability to deliver
31.3/40.017.6/20 Reviews8.4/10 Clients & Experience5.2/10 Market PresenceService focus
300% Inbound Voice Services -
$5,000+Undisclosed50 - 249Laguna Beach, CA
Ability to deliver
34.2/40.020/20 Reviews10/10 Clients & Experience4.2/10 Market PresenceService focus
60% Inbound Voice Services40% Other -
$1,000+< $25 / hr50 - 249Sofia, Bulgaria
Ability to deliver
31/40.017.6/20 Reviews10/10 Clients & Experience3.4/10 Market PresenceService focus
130% Inbound Voice Services -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
31/40.015.8/20 Reviews10/10 Clients & Experience5.2/10 Market PresenceService focus
145% Inbound Voice Services -
UndisclosedUndisclosed10 - 49King of Prussia, PA
Ability to deliver
31/40.016/20 Reviews8.5/10 Clients & Experience6.5/10 Market PresenceService focus
270% Inbound Voice Services -
$1,000+< $25 / hr250 - 999București, Romania
Ability to deliver
30.9/40.017/20 Reviews8.2/10 Clients & Experience5.7/10 Market PresenceService focus
190% Inbound Voice Services -
$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
30.9/40.020/20 Reviews4.6/10 Clients & Experience6.3/10 Market PresenceService focus
150% Inbound Voice Services
Top Inbound Call Center Agencies
An inbound call center company manages incoming customer communications on behalf of your organization. Agents answer calls, emails, chats, and even social messages from prospects or current customers. Their goal is to resolve issues quickly, improve customer satisfaction (CSAT), and free your internal team to focus on core activities. Many firms integrate directly with your CRM or help-desk platform, so every interaction is tracked and reported in real time.
Some of the typical offerings that inbound call center providers offer include:
- Customer service & troubleshooting
- Order entry and payment processing
- Technical support (Tier 1 & Tier 2)
- Product recalls and warranty management
- Appointment scheduling and reservations
- Help-desk ticketing and escalation
- Multilingual and after-hours support
- Cross-sell and up-sell programs
Some agencies also provide analytics dashboards, workforce management, and quality-assurance monitoring to ensure continuous improvement.
Pricing models vary, but here some examples:
- Per-minute: $0.70–$1.25 per minute of agent talk time
- Per-hour (dedicated agent): $18–$35 per agent hour in North America; $8–$20 offshore
- Monthly seat fees: $1,500–$5,000+ for a full-time dedicated representative
Project complexity, language requirements, call volume, and service hours (24/7 vs. business hours) will influence the final budget. Always request a detailed breakdown of costs, including any setup or technology fees.
Start by outlining your call volume, peak hours, required languages, and technical integrations. Then evaluate potential partners on:
- Proven experience in your industry
- Average speed of answer (ASA) and first-call resolution (FCR) rates
- Quality-assurance processes and agent training programs
- Security certifications (PCI-DSS, ISO 27001, HIPAA, as applicable)
- Transparent pricing and contract flexibility
Reading Clutch reviews lets you verify performance metrics and client satisfaction before signing.
Here are some examples of red flags you should watch for, be cautious if a provider:
- Guarantees unrealistically high service levels without data
- Lacks recorded sample calls or QA documentation
- Is vague about data security or compliance standards
- Provides inconsistent or delayed reporting
- Charges hidden fees for basic services like script updates or report access
Transparency and measurable KPIs should be non-negotiable.
To help you with your hiring process, here are some of the questions you can ask:
- How do you recruit, train, and retain agents for my account?
- Which technologies and CRMs do you integrate with natively?
- What are your average ASA, FCR, and abandonment rates?
- Can you provide references or case studies in my industry?
- How is pricing structured, and what additional fees could arise?
- What data security and compliance certifications do you hold?
- How often will I receive performance reports, and in what format?
- Who will be my main point of contact, and how is issue escalation handled?
Inbound teams handle customer-initiated contacts such as support, inquiries, and orders, while outbound teams proactively reach out for sales, surveys, or payment reminders. Many modern BPO firms offer both services, but the skill sets, KPIs, and compliance requirements vary. Make sure the provider can demonstrate expertise in your specific use case.
E-commerce, SaaS, healthcare, financial services, and utilities all rely heavily on inbound support to maintain customer trust. Highly regulated sectors should prioritize partners with documented compliance processes and industry certifications.