Top Inbound Call Center Services
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$10,000+< $25 / hr2 - 9Pune, India
Services provided
See all 2 projectsRight Path Global Services is an accounting firm that specializes in financial management solutions for industries such as automotive technology. The feedback on their services is overwhelmingly positive, with 100% of the reviews highlighting their professionalism, timely reporting, and customized solutions. Clients commend their expertise, which reportedly improved financial accuracy by 30% and reduced expenses by 15%.
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UndisclosedUndisclosed50 - 249Birmingham, England
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See all 1 projectsLuminaVest is a comprehensive service provider specializing in real estate support, including lead generation, tech setup, and deal management. Reviews highlight their exceptional organizational skills and effective pipeline management, resulting in a five-star experience. With 100% positive feedback, clients report receiving 3–5 qualified leads daily and successful conversion rates of 10–15%.
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$1,000+< $25 / hr2 - 9
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See all 1 projectsApex Global is a digital marketing and telecom services company specializing in lead generation through outbound and inbound call services, Google AdWords, and SEO. Reviews show that 100% of clients appreciate their high-grade leads, innovation, and deep expertise in digital marketing. They are commended for their self-sufficiency and effective project management, with room for business expansion.
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$1,000+< $25 / hr10 - 49Virginia Beach, VA
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See all 2 projectsProfinity is a company specializing in virtual assistant and customer support services, providing innovative and flexible solutions tailored to client needs. Based on the reviews, Profinity boasts a 100% satisfaction rate among clients, who commend their proactive problem-solving, improved customer satisfaction, and operational efficiency. Clients highlight Profinity's timely delivery, exceptional responsiveness, and commitment to quality assurance, making them a valuable partner.
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$100,000+Undisclosed10 - 49Singapore, Singapore
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See all 2 projectsSwivelt is a versatile company specializing in B2B marketing and CRM tool development. Clients praise their ability to enhance brand awareness and streamline sales processes effectively, with 100% of reviewers highlighting their expertise, friendly communication, and innovative solutions. Their experienced team is lauded for delivering quality results promptly, with no areas for improvement noted.
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$1,000+< $25 / hr10 - 49Houston, TX
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See all 2 projectsBiznatron is a lead generation company renowned for its expertise in generating quality B2B leads, as highlighted by reviews emphasizing their professional and results-oriented approach. Approximately 98% of feedback is positive, praising their project management, cost-effectiveness, and proactive attitude. Clients appreciate their ability to exceed expectations and provide valuable insights into audience targeting.
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$1,000+< $25 / hr10 - 49Davao City, Philippines
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See all 6 projectsKonnektors is a lead generation and sales process outsourcing company praised for its exceptional commitment to aligning project goals with client standards. Approximately 83% of reviews highlight their strong team management and seamless communication. They are recognized for their data-driven lead generation strategies and effective customer follow-ups, with 66% of reviewers noting their impressive professionalism and work ethics. However, some feedback suggests room for improvement in meeting initial setup timelines and ensuring the effectiveness of appointments.
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$1,000+< $25 / hr50 - 249Diamond Bar, CA
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See all 4 projectsBillingParadise is a company specializing in back-office services, including medical billing and computing services. The overall feedback is highly positive, with clients praising their efficiency, cost-saving capabilities, and excellent client service. Over 75% of reviewers highlight their ability to save time and money, and most appreciate their quick turnaround time. Improvement suggestions are minimal, indicating a high level of client satisfaction.
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$1,000+< $25 / hr50 - 249
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See all 1 projectsUpsist Inc. is a digital marketing and IT development company renowned for comprehensive services including sales pipeline management, content creation, and social media marketing. The overall feedback is overwhelmingly positive, with 100% of reviewers highlighting transformative impacts such as a 300% revenue growth and seamless project management. Their proactive approach and commitment to ethical practices are consistently praised.
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$1,000+< $25 / hr10 - 49
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See all 3 projectsRexcall Solutions LLC is a lead generation company specializing in real estate and property management sectors, offering services such as identifying and engaging potential leads through outreach efforts. Reviews indicate a 100% positive feedback rate, with clients consistently praising the company's culture and value for cost. They are noted for delivering results on time and maintaining clear communication.
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$1,000+< $25 / hr2 - 9Manhattan Beach, CA
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See all 2 projects89Bots.com is a chatbot development company specializing in customer support automation. They are praised for their modern vision and efficient project management, delivering a working prototype within two weeks. Reviewers highlight their transparent communication and effectiveness, with no negative feedback reported. This track record suggests a 100% satisfaction rate among clients.
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$50,000+Undisclosed1,000 - 9,999Dubai, United Arab Emirates
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See all 1 projectsIBT: No. 1 BPO Company in Middle East is a business process outsourcing firm specializing in call center services. They have been praised for effective communication, professional project management, and achieving KPIs. With approximately 70% positive feedback highlighting their reachability and value for cost, clients report no areas needing improvement.
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$5,000+Undisclosed10 - 49Tallinn, Estonia
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See all 3 projectsAttekmi is a programmatic advertising company specializing in RTB solutions and traffic optimization. Reviews highlight their exceptional customer service, with 100% of clients praising their responsive and proactive support. They are commended for their ability to tailor solutions to client needs, leading to improved traffic quality and increased ROI, with no negative feedback noted.
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Undisclosed< $25 / hr2 - 9Redding, CA
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See all 1 projectsVirtual Legacy Partner specializes in virtual assistant services, particularly excelling in aiding acquisition tasks for consulting firms. Reviews highlight their exceptional communication and cultural fit, with 100% of feedback emphasizing timely delivery and impressive service. Clients report exceeding expectations, notably in discovering valuable acquisition opportunities.
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$5,000+$150 - $199 / hr10 - 49Arden Hills, MN
Services provided
See all 2 projectsAspireSix is a marketing agency offering services such as SEO strategy, website management, and virtual marketing assistance. They have received 100% positive feedback from clients, who commend their cultural alignment, effective communication, and ability to exceed expectations in delivering marketing solutions. Both reviewers highlighted the company’s attentive and collaborative approach as a significant strength.
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$5,000+< $25 / hr50 - 249Lucknow, India
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See all 10 projectsShared Consulting, LLC is a consultancy firm specializing in accounting, taxes, human resources, and financial management. Reviews indicate a strong emphasis on responsiveness, cost-effectiveness, and alignment with client values, with 100% positive feedback noting their impressive project management and attention to detail. Approximately 80% of reviewers highlight their exceptional responsiveness and fit with company culture.
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$5,000+$25 - $49 / hr2 - 9Sofia, Bulgaria
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See all 1 projectsOrpheus Solutions is a digital marketing consulting firm recognized for its innovative approach and profound expertise in digital marketing strategies. The company has received 100% positive feedback, with clients praising their effective workflow and impressive creativity. Reviewers consistently highlight their reliability and ability to provide new perspectives, with no areas noted for improvement.
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Undisclosed< $25 / hr50 - 249
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See all 3 projectsShrinkconsulting is a professional accounting services firm known for its expertise in financial reporting, reconciliations, and bank transaction processing. With 100% positive feedback, clients appreciate their timely delivery and adaptability to changing needs. The firm's well-qualified staff and proficiency in IT accounting systems are frequently highlighted in reviews.
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$1,000+< $25 / hr10 - 49Sarajevo, Bosnia and Herzegovina
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See all 2 projectsEGA Connect is an IT support and consulting company known for providing 24/7 technical support using Centric Software, specifically for photography services on cruise lines. Reviewers highlight their flexibility, responsiveness, and excellent service, with 100% of feedback being positive about their knowledge and quick issue resolution, although communication could be improved.
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$10,000+$50 - $99 / hr10 - 49Hyderabad, India
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See all 3 projectsCovent Informatics is a web solutions and PC solutions provider, renowned for developing systems like inventory, sales, purchase, and warehouse management. Client reviews highlight their cost-effectiveness and strong project management, with 100% of reviews emphasizing increased productivity and efficiency. Notably, there were no negative reviews, demonstrating overall client satisfaction.
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$1,000+< $25 / hr2 - 9Barranquilla, Colombia
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See all 1 projectsDeducto is a sales consulting company known for its adeptness in virtual selling environments. The company has received highly positive feedback, with 100% of reviewers highlighting its effective communication and persistent sales efforts. Deducto notably helped a client achieve over $2,000,000 in sales, demonstrating their competence and commitment to delivering results.
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UndisclosedUndisclosed10 - 49Delray Beach, FL
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See all 1 projectsGlobal Call Forwarding offers auto-attendant phone systems and voicemail forwarding services, with an emphasis on live human support. Reviews highlight the company's excellent customer service, responsiveness, and ease of implementation, making them a reliable choice for managing call flows and enhancing customer support after hours.
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$1,000+Undisclosed10 - 49Sao Paulo, Brazil
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See all 1 projectsCombine Global Recruitment specializes in structuring management teams for fast-growing companies and creating efficient organizational structures. Their reviews highlight a seamless workflow with prompt, constructive communication, and comprehensive candidate data, facilitating informed decision-making. The feedback is overwhelmingly positive, with clients praising their strategic approach and effectiveness in meeting ambitious growth objectives. The company's ability to quickly grasp core business needs is particularly impressive.
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$1,000+$25 - $49 / hr50 - 249Pensacola, FL
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See all 3 projectsRubbics is a digital marketing company specializing in social media management. Reviews highlight their professionalism in communication and delivery, with 100% of feedback noting timely and satisfactory project execution. Their competitive pricing is also a recurring theme among clients, making them a favorable choice for budget-conscious businesses.
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$100,000+$50 - $99 / hr50 - 249Atlanta, GA
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See all 10 projectsPuzzle is a consulting company offering software engineering, recruitment, and project management services. The reviews indicate a predominantly positive feedback, with approximately 87% of clients highlighting excellent project management, responsiveness, and alignment with client needs. However, some clients note room for improvement in candidate vetting processes. Puzzle is highly regarded for its work ethic, communication, and commitment to client success.
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$10,000+Undisclosed2 - 9Sofia, Bulgaria
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See all 2 projectsPowerSellers is a dynamic marketing and procurement service provider, excelling in renewable energy certificate acquisition and lead generation. Consistently praised for their flexibility and proactive communication, 100% of reviews highlight their budget-friendly pricing and strong project management skills, with one client noting a 72% annual increase in lead generation.
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$1,000+< $25 / hr50 - 249Pasig, Philippines
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See all 4 projectsOptimumSource is a back office service provider specializing in data entry, payment processing, and secure information management. Across reviews, they are consistently praised for their reliability, expertise, and excellent communication, with 100% of reviewers highlighting their ability to save time and costs. Clients express high satisfaction, noting significant cost savings and over 100 hours saved monthly, with no major areas for improvement identified.
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$1,000+< $25 / hr250 - 999London, England
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See all 1 projectsCALLCARE is a UK-based company providing out-of-hours telephone answering services. While their onboarding process is reportedly effective, with initial setup conducted smoothly, reviews highlight significant shortcomings in communication and project management. Approximately 80% of feedback emphasizes poor post-implementation support, with reports of unreturned communications and unmet contractual commitments, leading to project abandonment.
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Undisclosed< $25 / hr50 - 249Overland Park, KS
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See all 2 projectsHey Lieu is a staffing agency specializing in providing virtual assistant services tailored to the specific needs of businesses. Their clientele praises their efficiency and professional approach, with 100% positive feedback highlighting their strong alignment with company values and quick, effective candidate placements. Notably, there were no suggestions for improvements, indicating high client satisfaction.
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Undisclosed< $25 / hr10 - 49
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See all 3 projectsWe Are Working is a professional administrative and communication support company, providing services such as calendar management, email organization, content and social media management, and market research. Across their reviews, clients commend their efficiency, proactive communication, and ability to quickly adapt to changing needs, resulting in a 100% positive rating with no notable areas for improvement.
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$1,000+< $25 / hr10 - 49
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See all 2 projectsProComm is a company specializing in inbound call services, helping businesses manage high call volumes and efficiently schedule appointments. The overall feedback for ProComm is overwhelmingly positive, with nearly all reviews highlighting their strong communication skills and professionalism. Clients particularly appreciate their ability to save time and money, with reported savings ranging from $500 to $1,500 monthly.
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$1,000+< $25 / hr10 - 49El Cajon, CA
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See all 1 projectsAnswer California is a business process outsourcing company specializing in automatic answer services. According to client feedback, their service quality is commendable, with 100% of reviewers highlighting their efficiency in managing calls, leading to significant cost savings. All reviewers expressed satisfaction, mentioning there is no area for improvement.
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$1,000+< $25 / hr50 - 249Tempe, AZ
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See all 1 projectsCalibrus is an outbound services company that focuses on enhancing customer contact and service quality. Clients appreciate their efficient, safe, and friendly service, with over 80% of feedback highlighting their good communication and attentive customer interaction. While most reviewers are satisfied, a small portion suggests quicker response times for company calls.
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$1,000+< $25 / hr50 - 249
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See all 1 projectsInTouch is a professional inbound call service provider known for their 24-hour availability and accurate message-taking. The company is highly regarded for its responsive customer service and clear communication. Over 90% of the feedback highlights their reliability, with clients expressing satisfaction with their consistent performance over long-term engagements, such as 15 years.
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UndisclosedUndisclosed10 - 49Montrose, CO
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See all 1 projectsBest Connections Answering Services is a professional answering service company that provides after-hours call handling and customer support. They are highly praised for their proactive approach, with 100% of reviewers highlighting their exceptional communication and customization. Clients appreciate the company's ability to function as an extension of their business and commend their honesty and transparency in billing practices.
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$5,000+Undisclosed10 - 49Scoresby, Australia
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See all 2 projectsLead Express is a lead generation company specializing in comprehensive and integrated campaigns to enhance client engagement and secure high-quality leads. Reviews highlight their exceptional ability to understand client needs and facilitate meaningful introductions, leading to significant increases in potential client conversations and successful outcomes. Approximately 100% of the reviews reflect positive feedback, emphasizing their strategic approach and effective communication.
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UndisclosedUndisclosed10 - 49Dover, DE
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See all 4 projectsBA Global Talent is a staffing and recruitment company that specializes in providing diverse global talent across various business functions. Their clients consistently praise their prompt communication, seamless project management, and the quality of their international talent pool. With 100% positive feedback, reviewers highlight their ability to deliver projects on time and within budget while maintaining a strong cultural fit.
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$1,000+$25 - $49 / hr50 - 249
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See all 1 projectsDevsPro is a web development company that specializes in WordPress websites, custom plugin development, and automation solutions. The reviews indicate a strong emphasis on professionalism, timely delivery, and alignment with client values, with 100% positive feedback highlighting their effective project management and commitment to meeting client needs.
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$5,000+$50 - $99 / hr50 - 249Tel Aviv-Yafo, Israel
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See all 1 projectsAmiy is a business development company specializing in providing business development specialists to scale-up businesses across various international markets. Clients report significant satisfaction with their services, noting an increase in opportunities, strong communication skills, and effective project management, with over 90% positive feedback highlighting their local expertise and market understanding.
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$1,000+< $25 / hr1,000 - 9,999Mumbai, India
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See all 1 projectsAthena BPO specializes in back office services, particularly in billing and claims management. Reviewers highlight the company's efficiency in saving time and costs, with competitive rates and a generally satisfactory service. However, some suggest improvements in communication with merchants. Overall, feedback is positive, with the primary benefit being faster billing processes.
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$1,000+< $25 / hr250 - 999Johannesburg, South Africa
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Launched in 2008, DSG is a Customer Service Outsourcing company. The team focuses on Customer Service Outsourcing and E-Commerce Development.
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$1,000+< $25 / hr10 - 49
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See all 3 projectsDialify LTD is a customer support and lead generation company known for its exceptional service delivery in managing inbound and outbound communications. Reviews highlight their impressive first contact resolution, enhanced sales conversion rates, and improved customer satisfaction, with 100% of feedback being positive. Clients commend their responsiveness and problem-solving capabilities, attributing significant revenue growth and client retention to their efforts.
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$1,000+< $25 / hr10 - 49Nashville, TN
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See all 3 projectsCapital Accounts LLC is a provider of outbound services, specializing in improving client productivity and increasing revenue through efficient collections work. Reviews highlight their excellent work quality and strong customer service, with 100% of clients noting significant cost savings. Some feedback suggests potential improvements in employee management, while many appreciate their environmentally friendly practices. Overall, the company receives overwhelmingly positive feedback.
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$1,000+< $25 / hr50 - 249Miami, FL
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See all 2 projectsGIC BPO LLC is a social media management company lauded for its excellent communication and timely delivery of services. With 100% positive feedback, clients appreciate the company's strong cultural fit, alignment of values, and cost-effectiveness. The firm effectively supports growth and time management objectives for its clients.
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UndisclosedUndisclosed10,000+Sacramento, CA
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See all 1 projectsModSquad provides customer service by handling consumer inquiries through calls and emails for various businesses. Reviews highlight their timely deliveries, high customer satisfaction, and agility in scaling resources. Overall, ModSquad is noted for its good value, cultural fit, and impressive project management, though there were minor communication issues related to compliance.
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$1,000+< $25 / hr10 - 49Houston, TX
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See all 1 projectsVirtue Ally is a virtual assistant agency known for providing comprehensive operational and marketing support, significantly improving client efficiency and capacity. All reviews are overwhelmingly positive, with 100% indicating satisfaction with their professionalism, attention to detail, and alignment with client values. Clients commend their ability to deliver timely, high-quality service and seamless project management, making them an exceptional partner.
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$1,000+< $25 / hr50 - 249
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See all 1 projectsQuantum Outsourcing Group is a digital marketing agency specializing in website development, SEO, and social media management. The company has received overwhelmingly positive feedback, with reviewers praising their organized project management, responsiveness, and commitment to client success. Approximately 90% of feedback highlights their ability to enhance web presence and generate qualified leads effectively.
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$1,000+< $25 / hr50 - 249New Delhi, India
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See all 2 projectsIntrust Global is a back office service provider specializing in accounts, payroll, and information technology. Feedback highlights their expertise, efficiency, and ability to save clients significant time and costs, with mentions of a monthly savings of up to $100,000. While clients appreciate their knowledgeable service, some suggest improvements in pricing and email response times.
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$1,000+$25 - $49 / hr2 - 9
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See all 1 projectsJarvis Helps LLC is a multifaceted marketing and customer relations agency known for its proficiency in SEO, website building, and client management services. With 100% positive feedback, clients highlight their punctual delivery and exceptional attentiveness, leading to enhanced online presence and increased business opportunities.
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$1,000+< $25 / hr10 - 49
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See all 2 projectsA&A Communications is a customer service and marketing company offering inbound and outbound call handling, lead generation, and SEO services. Reviews indicate a high level of professionalism and friendly service, with 100% noting improved productivity. However, 50% mention a need for better attention to detail. Over 24 years of industry experience is a notable strength.
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List of the Top 15 Inbound Call Centers Services
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$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
39.4/40.020/20 Reviews9.6/10 Clients & Experience9.8/10 Market PresenceService focus
185% Inbound Voice Services -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
39.2/40.019.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
60% Inbound Voice Services40% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
38.7/40.020/20 Reviews10/10 Clients & Experience8.7/10 Market PresenceService focus
140% Inbound Voice Services -
$1,000+< $25 / hr50 - 249Sugar Land, TX
Ability to deliver
38.1/40.020/20 Reviews10/10 Clients & Experience8.1/10 Market PresenceService focus
120% Inbound Voice Services -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
38.9/40.020/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
50% Inbound Voice Services50% Other -
$1,000+< $25 / hr250 - 999Portland, OR
Ability to deliver
39.7/40.019.8/20 Reviews10/10 Clients & Experience9.9/10 Market PresenceService focus
50% Inbound Voice Services50% Other -
$1,000+< $25 / hr250 - 999Kyiv, Ukraine
Ability to deliver
37.5/40.018.6/20 Reviews10/10 Clients & Experience8.9/10 Market PresenceService focus
145% Inbound Voice Services -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
37.5/40.018.6/20 Reviews9.4/10 Clients & Experience9.5/10 Market PresenceService focus
110% Inbound Voice Services -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
36.7/40.017/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
180% Inbound Voice Services -
$1,000+Undisclosed1,000 - 9,999London, England
Ability to deliver
36.5/40.020/20 Reviews10/10 Clients & Experience6.5/10 Market PresenceService focus
80% Inbound Voice Services20% Other -
$1,000+$25 - $49 / hr250 - 999Oakville, Canada
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
30% Inbound Voice Services70% Other -
$1,000+< $25 / hr250 - 999Warszawa, Poland
Ability to deliver
36.4/40.016.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
210% Inbound Voice Services -
$5,000+< $25 / hr50 - 249Cairo, Egypt
Ability to deliver
36.3/40.017.8/20 Reviews10/10 Clients & Experience8.5/10 Market PresenceService focus
150% Inbound Voice Services -
$10,000+< $25 / hr50 - 249Denver, CO
Ability to deliver
40/40.020/20 Reviews10/10 Clients & Experience10/10 Market PresenceService focus
30% Inbound Voice Services70% Other -
$1,000+< $25 / hr10 - 49Manila, Philippines
Ability to deliver
35.9/40.018.4/20 Reviews9.8/10 Clients & Experience7.7/10 Market PresenceService focus
195% Inbound Voice Services -
$1,000+$25 - $49 / hr250 - 999Orlando, FL
Ability to deliver
35.7/40.016.6/20 Reviews10/10 Clients & Experience9.1/10 Market PresenceService focus
175% Inbound Voice Services -
$1,000+< $25 / hr250 - 999Hatboro, PA
Ability to deliver
35.7/40.018/20 Reviews8.7/10 Clients & Experience9/10 Market PresenceService focus
150% Inbound Voice Services -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
35.6/40.016/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
145% Inbound Voice Services -
$1,000+$25 - $49 / hr50 - 249Laguna Beach, CA
Ability to deliver
39.5/40.020/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
30% Inbound Voice Services70% Other -
$1,000+< $25 / hr50 - 249Afton, WY
Ability to deliver
35.5/40.018.6/20 Reviews7.1/10 Clients & Experience9.7/10 Market PresenceService focus
205% Inbound Voice Services -
$1,000+< $25 / hr1,000 - 9,999Angeles, Philippines
Ability to deliver
35.4/40.017/20 Reviews10/10 Clients & Experience8.4/10 Market PresenceService focus
60% Inbound Voice Services40% Other -
$1,000+< $25 / hr50 - 249Chicago, IL
Ability to deliver
35.4/40.016.6/20 Reviews9.5/10 Clients & Experience9.3/10 Market PresenceService focus
165% Inbound Voice Services -
$1,000+< $25 / hr50 - 249Berkeley, CA
Ability to deliver
36.2/40.018.2/20 Reviews9.2/10 Clients & Experience8.8/10 Market PresenceService focus
100% Inbound Voice Services -
$1,000+< $25 / hr50 - 249Ed, Sweden
Ability to deliver
39.2/40.020/20 Reviews10/10 Clients & Experience9.2/10 Market PresenceService focus
30% Inbound Voice Services70% Other -
$1,000+< $25 / hr250 - 999Brandon, FL
Ability to deliver
34.9/40.017.2/20 Reviews7.9/10 Clients & Experience9.7/10 Market PresenceService focus
185% Inbound Voice Services -
UndisclosedUndisclosed250 - 999Los Altos, CA
Ability to deliver
34.8/40.018.2/20 Reviews8.3/10 Clients & Experience8.2/10 Market PresenceService focus
170% Inbound Voice Services -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
34.8/40.018/20 Reviews10/10 Clients & Experience6.8/10 Market PresenceService focus
150% Inbound Voice Services -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
34.8/40.020/20 Reviews8.6/10 Clients & Experience6.2/10 Market PresenceService focus
175% Inbound Voice Services -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
36.7/40.017.2/20 Reviews10/10 Clients & Experience9.5/10 Market PresenceService focus
150% Inbound Voice Services -
$10,000+< $25 / hr250 - 999Overland Park, KS
Ability to deliver
34.6/40.017.8/20 Reviews8.2/10 Clients & Experience8.6/10 Market PresenceService focus
85% Inbound Voice Services15% Other
Top Inbound Call Center Agencies
An inbound call center company manages incoming customer communications on behalf of your organization. Agents answer calls, emails, chats, and even social messages from prospects or current customers. Their goal is to resolve issues quickly, improve customer satisfaction (CSAT), and free your internal team to focus on core activities. Many firms integrate directly with your CRM or help-desk platform, so every interaction is tracked and reported in real time.
Some of the typical offerings that inbound call center providers offer include:
- Customer service & troubleshooting
- Order entry and payment processing
- Technical support (Tier 1 & Tier 2)
- Product recalls and warranty management
- Appointment scheduling and reservations
- Help-desk ticketing and escalation
- Multilingual and after-hours support
- Cross-sell and up-sell programs
Some agencies also provide analytics dashboards, workforce management, and quality-assurance monitoring to ensure continuous improvement.
Pricing models vary, but here some examples:
- Per-minute: $0.70–$1.25 per minute of agent talk time
- Per-hour (dedicated agent): $18–$35 per agent hour in North America; $8–$20 offshore
- Monthly seat fees: $1,500–$5,000+ for a full-time dedicated representative
Project complexity, language requirements, call volume, and service hours (24/7 vs. business hours) will influence the final budget. Always request a detailed breakdown of costs, including any setup or technology fees.
Start by outlining your call volume, peak hours, required languages, and technical integrations. Then evaluate potential partners on:
- Proven experience in your industry
- Average speed of answer (ASA) and first-call resolution (FCR) rates
- Quality-assurance processes and agent training programs
- Security certifications (PCI-DSS, ISO 27001, HIPAA, as applicable)
- Transparent pricing and contract flexibility
Reading Clutch reviews lets you verify performance metrics and client satisfaction before signing.
Here are some examples of red flags you should watch for, be cautious if a provider:
- Guarantees unrealistically high service levels without data
- Lacks recorded sample calls or QA documentation
- Is vague about data security or compliance standards
- Provides inconsistent or delayed reporting
- Charges hidden fees for basic services like script updates or report access
Transparency and measurable KPIs should be non-negotiable.
To help you with your hiring process, here are some of the questions you can ask:
- How do you recruit, train, and retain agents for my account?
- Which technologies and CRMs do you integrate with natively?
- What are your average ASA, FCR, and abandonment rates?
- Can you provide references or case studies in my industry?
- How is pricing structured, and what additional fees could arise?
- What data security and compliance certifications do you hold?
- How often will I receive performance reports, and in what format?
- Who will be my main point of contact, and how is issue escalation handled?
Inbound teams handle customer-initiated contacts such as support, inquiries, and orders, while outbound teams proactively reach out for sales, surveys, or payment reminders. Many modern BPO firms offer both services, but the skill sets, KPIs, and compliance requirements vary. Make sure the provider can demonstrate expertise in your specific use case.
E-commerce, SaaS, healthcare, financial services, and utilities all rely heavily on inbound support to maintain customer trust. Highly regulated sectors should prioritize partners with documented compliance processes and industry certifications.