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Top Inbound Call Center Services

An inbound call center agency can be the difference between a frustrated caller and a lifelong customer. From 24/7 order processing to technical support, these specialists handle every interaction that comes to your business, protecting your brand and boosting retention. Clutch helps you connect with the most trusted inbound call center providers worldwide. Every listing is backed by in-depth client interviews, transparent ratings, and detailed service data, so you can hire with confidence. Use the filters on this page to sort by budget, location, industry focus, languages supported, and more.

Looking for regional partners? Explore inbound call center providers in the US, inbound call center firms in the UK, or inbound call center companies in Canada to start a localized search.

Need an outbound call center partner instead? Browse here: Top Outbound Call Centers

Ratings Updated: June 4, 2026

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Amiy

4.5 1 review

$5,000+

$50 - $99 / hr

50 - 249

Tel Aviv-Yafo, Israel

Services provided

40% Sales Outsourcing

10% Call Center Services

10% Customer Service Outsourcing +4 services

10% Demand Generation Marketing

10% Direct Marketing

10% Email Marketing

10% Marketing Strategy

Amiy is a business development company specializing in providing business development specialists to scale-up businesses across various international markets. Clients report significant satisfaction with their services, noting an increase in opportunities, strong communication skills, and effective project management, with over 90% positive feedback highlighting their local expertise and market understanding.

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Industry Experience

Amiy has demonstrated expertise primarily in the IT Services sector, particularly in business development for Digital as a Service (DaaS) companies. Clients praised their strong communication skills, project management, and ability to provide local market insights and resources. Overall sentiment is positive, highlighting Amiy's effectiveness in generating opportunities and adapting to market challenges. Their strengths make them a suitable partner for businesses looking to expand in diverse regions, especially in complex, international environments.
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IT Services

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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients have highlighted Amiy's business development services as offering significant value for money, with one client noting a $70,000 investment resulting in at least 10 new opportunities per month. Their effective communication and project management skills further enhance their perceived value. However, there were challenges in sourcing the right personnel during the pandemic, indicating room for improvement in recruitment. Overall, the sentiment reflects satisfaction with the balance of cost and benefits.
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More responsive than most other service providers

Amiy is very responsive
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Athena BPO

3.0 1 review

$1,000+

< $25 / hr

1,000 - 9,999

Mumbai, India

Services provided

50% Call Center Services

25% Back Office Outsourcing

15% Sales Outsourcing +1 service

10% Customer Service Outsourcing

Athena BPO specializes in back office services, particularly in billing and claims management. Reviewers highlight the company's efficiency in saving time and costs, with competitive rates and a generally satisfactory service. However, some suggest improvements in communication with merchants. Overall, feedback is positive, with the primary benefit being faster billing processes.

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Industry Experience

Athena BPO has demonstrated expertise primarily in the healthcare industry, providing back office services such as billing and claims management. Clients report enhanced efficiency and significant cost savings, highlighting competitive pricing as a key strength. Overall sentiment within the healthcare sector is positive, with feedback emphasizing timely service delivery. However, there is room for improvement in client communication. Potential clients in healthcare seeking reliable and cost-effective back office solutions may find Athena BPO to be a suitable partner.
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Healthcare

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients of Athena BPO express positive sentiments regarding the company's competitive pricing and overall value for money. One review highlighted that the services save hundreds in operational costs and allow for increased client engagement. Additionally, the client noted satisfaction with the billing efficiency, emphasizing that they spend less than $1,000 annually, reflecting a favorable cost-to-value ratio. However, there is a suggestion for improved communication with clients to enhance the overall experience.
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DSG

Not yet reviewed

$1,000+

< $25 / hr

250 - 999

Johannesburg, South Africa

Services provided

40% Customer Service Outsourcing

20% Back Office Outsourcing

20% E-Commerce Development +2 services

10% Call Center Services

10% Web Design

Launched in 2008, DSG is a Customer Service Outsourcing company. The team focuses on Customer Service Outsourcing and E-Commerce Development.
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More responsive than most other service providers

DSG is very responsive
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Dialify LTD

5.0 3 reviews

$1,000+

< $25 / hr

10 - 49

Services provided

50% Customer Service Outsourcing

50% Sales Outsourcing

Dialify LTD is a customer support and lead generation company known for its exceptional service delivery in managing inbound and outbound communications. Reviews highlight their impressive first contact resolution, enhanced sales conversion rates, and improved customer satisfaction, with 100% of feedback being positive. Clients commend their responsiveness and problem-solving capabilities, attributing significant revenue growth and client retention to their efforts.

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Reviews mention Efficient
The reviews for Dialify LTD consistently highlight their efficiency in managing customer interactions and driving measurable results. Clients noted significant improvements in key performance metrics, such as increased sales revenue and customer satisfaction scores. One client emphasized Dialify's remarkable first contact resolution rate, which enhanced service quality. Additionally, their responsiveness and dedication were praised, with one reviewer stating they were always available to address any runtime tasks, underscoring their commitment to efficient service delivery.

Call Center Services for Tech Recruiting Company

5.0 Sep 13, 2024

Increased First Contact Resolution (FCR): A higher percentage of customer issues were resolved on the first call, reducing follow-up inquiries. Improved Customer Satisfaction (CSAT) Scores: Positive feedback from customers, reflected in higher satisfaction ratings or Net Promoter Scores (NPS). **Reduced Call Handling Time**: **Efficiency gains led to shorter average call durations** while maintaining quality service.
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Back Office Outsourcing & Lead Generation for Travel Company

5.0 Sep 13, 2024

Yes they were available for us, they replied to all of our queries instantly and were very responsive in handling all of our assigned tasks. When evaluating Dialify's performance, the standout feature was their exceptional delivery of high-quality customer sales and service. Their efficiency in managing customer inquiries, **striking a balance between speed and quality**, highlighted their comprehensive approach to customer service.
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Industry Experience

Dialify LTD has demonstrated expertise primarily in the Human Resources and Hospitality & Leisure industries. Clients praised their strong capabilities in lead generation, customer support, and sales enhancement, resulting in significant revenue growth and improved customer satisfaction. Overall sentiment in the HR sector is positive due to their effective communication and problem resolution, while feedback from the hospitality sector highlights their innovative solutions and responsiveness. Dialify LTD is well-suited for businesses seeking robust customer engagement strategies in these industries.
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Human Resources Hospitality & leisure

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Average Project Cost Breakdown

$10,000 to $49,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Client feedback highlights Dialify LTD's competitive pricing and strong value for money, with multiple reviews noting that their costs fit within budgetary constraints. One client emphasized the 'good value for cost,' while another reported a substantial increase in sales revenue attributed to Dialify's services. Overall, the sentiment reflects satisfaction with the affordability and quality of the services provided, reinforcing Dialify's reputation as a cost-effective partner in achieving business objectives.
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United States (1) England (1)

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CodeLint

4.5 1 review

Undisclosed

Undisclosed

2 - 9

Services provided

10% AI Development

10% API Development

10% Application Testing +8 services

10% Cloud Consulting & SI

10% Custom Software Development

10% DevOps Managed Services

10% Microservices Architecture Services

10% Mobile App Development

10% Web Development

5% Call Center Services

5% Cybersecurity

CodeLint is a development and DevOps company known for its seamless integration of these services, offering scalable and high-performance web platforms tailored to client needs. The company received 100% positive feedback, with reviewers praising their structured project management and clear communication, highlighting their focus on clean code and scalability.

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0 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
In recent reviews, clients have praised CodeLint for their impressive integration of development and DevOps, emphasizing their focus on clean, scalable solutions. One CEO highlighted reduced deployment times and improved application performance due to automated CI/CD pipelines. Overall, the sentiment is highly positive, with clients appreciating their structured project management and responsiveness to needs. No significant areas for improvement were noted, indicating a strong alignment with client expectations.
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Industry Experience

CodeLint has demonstrated strong expertise in the real estate industry, delivering a scalable web platform with a focus on performance, security, and maintainability. Clients commend their exceptional project management and proactive communication, which led to improved application stability and reduced operational costs. The overall sentiment is highly positive, indicating that CodeLint is well-suited for projects requiring high-quality development and DevOps integration, particularly in real estate.
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Real estate

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What Clients Have Said
Clients have expressed a positive sentiment regarding CodeLint's overall cost and value for money. One CEO highlighted that the pricing fit their budget and noted the 'good value for cost' provided by the company. The ability to seamlessly integrate development and DevOps was also praised, contributing to long-term scalability and reduced operational costs. Overall, the feedback suggests that clients found the services to be cost-effective while meeting their specific business needs.
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Immido

5.0 1 review

$1,000+

< $25 / hr

10 - 49

Services provided

30% Customer Service Outsourcing

30% Data Annotation Services

30% Recruiting +1 service

10% Recruitment Process Outsourcing

Immido is a customer support company renowned for delivering comprehensive full-cycle services, including 24/7 multilingual support, incident handling, and dynamic workload scaling. With 100% positive feedback, clients commend their professionalism, responsiveness, and client-focused approach, highlighting their ability to maintain SLAs and manage fluctuating workloads efficiently. Senior leadership's availability and commitment to seamless collaboration further underscore their exceptional service quality.

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1 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
In the last six months, Immido has received positive feedback for their exceptional customer support services, with clients highlighting their professionalism, responsiveness, and effective project management. One client noted improved customer satisfaction and adherence to SLAs despite fluctuating workloads. Their 24/7 multilingual support was particularly praised for enhancing communication efficiency. Overall, clients reported a seamless collaboration experience, with no significant areas for improvement identified, indicating a strong alignment with client needs.
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Industry Experience

Immido has demonstrated strong expertise in the IT Services industry, particularly in customer support for iGaming providers. Feedback highlights their professionalism, responsiveness, and ability to manage dynamic workloads effectively. Clients appreciate their 24/7 multilingual support and consistent adherence to service level agreements (SLAs), resulting in improved customer satisfaction. Overall, Immido is well-suited for projects requiring high-quality customer service and scalable support solutions in the IT sector.
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What Clients Have Said
Clients have noted that Immido offers good value for cost, particularly for comprehensive customer support services. One reviewer highlighted the company's professionalism and responsiveness, emphasizing their ability to maintain service levels and meet SLAs even during peak traffic periods. Overall, the sentiment reflects satisfaction with the pricing relative to the quality of service provided, with no significant areas for improvement identified.
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Capital Accounts LLC

4.7 3 reviews

$1,000+

< $25 / hr

10 - 49

Nashville, TN

Services provided

100% Call Center Services

Capital Accounts LLC is a provider of outbound services, specializing in improving client productivity and increasing revenue through efficient collections work. Reviews highlight their excellent work quality and strong customer service, with 100% of clients noting significant cost savings. Some feedback suggests potential improvements in employee management, while many appreciate their environmentally friendly practices. Overall, the company receives overwhelmingly positive feedback.

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Reviews mention High-quality work
Capital Accounts LLC has received commendations for their high-quality work, with clients noting the 'excellent' quality of their services and describing them as 'outstanding.' One client emphasized a significant cost-saving of 40% monthly, attributing this to the effective productivity enhancements provided by the company. Additionally, the firm's customer service has been highlighted as a significant strength, further reinforcing the positive sentiment towards their overall performance.

Collections for Medium-sized Company

4.5 Dec 22, 2017

The quality of work is excellent. I think the quality of Capital Accounts is outstanding.
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Industry Experience

Capital Accounts LLC has received positive feedback across various industries, including IT Services, Information Technology, and Other Industries. Clients commend their strong customer service, effective outbound strategies, and ability to enhance productivity and revenue generation. The overall sentiment highlights the provider's expertise in handling outbound services, showcasing their strengths in cost reduction and high-quality work. Companies seeking efficient outbound solutions in IT-related sectors or productivity-focused fields may find Capital Accounts LLC a suitable partner.
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IT Services Other Industry Information technology

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Average Project Cost Breakdown

$50,000 to $199,999 (1) $1,000,000 to $9,999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients consistently highlight Capital Accounts LLC's excellent value for money, noting significant cost savings. One client reported a monthly savings of 40%, while another estimated a savings of $10,000 each month. Their pricing structure is described as good, and clients appreciate the strong return on investment and effective customer service. Overall, the sentiment reflects satisfaction with the company's cost-effectiveness and quality of service.
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Tampa, Florida (1) Bloomington, Illinois (1) Los Angeles, California (1)

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GIC BPO LLC

5.0 2 reviews

$1,000+

< $25 / hr

50 - 249

Miami, FL

Services provided

30% Back Office Outsourcing

25% Social Media Marketing

20% Customer Service Outsourcing +2 services

20% Sales Outsourcing

5% Finance & Accounting Outsourcing (FAO)

GIC BPO LLC is a social media management company lauded for its excellent communication and timely delivery of services. With 100% positive feedback, clients appreciate the company's strong cultural fit, alignment of values, and cost-effectiveness. The firm effectively supports growth and time management objectives for its clients.

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Industry Experience

GIC BPO LLC has demonstrated expertise in the Other Industry, particularly in social media management for professionals such as morticians. Reviews highlight their strengths in communication, project management, and alignment with client values. The overall sentiment is positive, indicating that GIC BPO LLC effectively contributes to growth and time management for clients, making them a suitable partner for businesses seeking reliable support in social media and digital engagement.
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Other Industry

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients have praised GIC BPO LLC for providing good value for cost, highlighting a strong alignment of company values and a positive culture fit. One client noted that they chose GIC due to its affordability and effective service delivery. Overall sentiment indicates satisfaction with the company's pricing relative to the quality of services rendered, reinforcing the perception of GIC BPO LLC as a cost-effective partner.
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BA Global Talent

5.0 4 reviews

Undisclosed

Undisclosed

10 - 49

Dover, DE

Services provided

30% Recruiting

30% Staffing

10% Back Office Outsourcing +5 services

10% IT Staff Augmentation

5% Customer Service Outsourcing

5% Finance & Accounting Outsourcing (FAO)

5% HR Outsourcing

5% Recruitment Process Outsourcing

BA Global Talent is a staffing and recruitment company that specializes in providing diverse global talent across various business functions. Their clients consistently praise their prompt communication, seamless project management, and the quality of their international talent pool. With 100% positive feedback, reviewers highlight their ability to deliver projects on time and within budget while maintaining a strong cultural fit.

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Reviews mention High-quality work
Clients consistently commend BA Global Talent for delivering high-quality work that exceeds expectations. For instance, a client from Who Is Coffee, Inc. noted that all project milestones were completed ahead of schedule with exceptional quality, while another client from Brunnur Distillery LLC expressed satisfaction with the seamless execution of email marketing campaigns, highlighting successful outcomes and effective communication. Overall, the sentiment reflects strong approval for the company's professionalism and reliability in delivering valuable results.

Web Dev, SEO & Marketing Staffing for Coffee Company

5.0 Apr 13, 2025

Items and milestones were completed ahead of time with amazing quality and on-budget. Communication was crystal clear with no resistance to changes that naturally occur throughout the project.
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Industry Experience

BA Global Talent has demonstrated expertise across multiple industries, including Consulting, Consumer Products, Software, and Food & Beverage. Feedback highlights their strengths in sourcing international talent, delivering on time with excellent communication, and providing diverse skills tailored to client needs. Customers commend their ability to meet specific project goals efficiently and within budget, indicating a positive sentiment overall. Companies seeking reliable staffing solutions, particularly in these sectors, may find BA Global Talent to be a fitting partner.
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Consulting Consumer Products Software Food & Beverage

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Average Project Cost Breakdown

Less than $10,000 (1) $10,000 to $49,000 (1)

What Clients Have Said
Clients consistently commend BA Global Talent for providing excellent value for money, with many noting that their pricing fits within budget while delivering high-quality work. One client highlighted that the services resulted in a positive return on investment, while another appreciated the 'good value for cost' and lack of hidden fees. Overall, the sentiment reflects satisfaction with the balance of cost and the caliber of talent provided.
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United States (3) Canada (1)

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Contio.tech

5.0 4 reviews

$10,000+

< $25 / hr

50 - 249

Gaithersburg, MD

Services provided

25% Content Moderation Services

20% Application Management & Support

20% Customer Service Outsourcing +3 services

15% Data Annotation Services

10% Application Testing

10% Translation

Contio.tech is a customer support and content moderation company known for providing multilingual support and ensuring regulatory compliance across various industries. With positive reviews from all clients, they achieved a 98% compliance rate and improved customer satisfaction scores by 15-20%. Reviewers consistently praise their commitment to quality, responsiveness, and ability to adapt to specific industry needs.

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Reviews mention Great project management
Clients consistently praised Contio.tech for their exceptional project management, noting timely delivery of all key deliverables and strong organizational skills. One client highlighted their responsiveness and commitment to quality, stating that Contio.tech maintained open communication and quickly adapted to changing needs. Another remarked on the seamless integration of multilingual support and compliance efforts, emphasizing the effectiveness of their project management approach. Overall, the sentiment reflects a high level of satisfaction with Contio.tech's project management capabilities.

Bilingual Customer Support Services for Research Company

5.0 Sep 6, 2024

The project management for the collaboration between Contio.tech and us has been efficient and highly organized. All deliverables have been consistently met on time, with Contio.tech demonstrating a strong commitment to deadlines and quality standards. Contio.tech's responsiveness to our needs has been excellent. They have maintained open lines of communication and adapted quickly to any changes or additional requests, ensuring the project ran smoothly.
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1 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
In recent reviews, clients have praised Contio.tech for their professional project management and ability to enhance customer support efficiency. One notable feedback highlighted their quick understanding of business needs and effective implementation of automation strategies, resulting in reduced inquiry handling times and improved response rates. Clients appreciated the transparent communication and timely delivery of milestones. Suggestions for improvement included offering more frequent interim demonstrations for stakeholders, indicating a desire for enhanced engagement during the project.
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Industry Experience

Contio.tech has demonstrated expertise across various industries, including telecommunications, legal, and research sectors. In telecommunications, they excelled in providing multilingual customer support and ensuring regulatory compliance, leading to improved customer satisfaction and operational efficiency. Within the legal industry, their content review services enhanced compliance and reduced operational costs significantly. Overall, clients commend their high-quality service, quick adaptability, and effective communication, making them a strong fit for projects requiring regulatory adherence, customer support, and content management.
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Research Legal Telecommunications

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United States (2) Estonia (1) Ukraine (1)

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ModSquad

4.5 1 review

Undisclosed

Undisclosed

10,000+

Sacramento, CA

Services provided

10% Customer Service Outsourcing

9% AI Consulting

9% CRM Consulting and SI +8 services

9% Call Center Services

9% Content Moderation Services

9% Cybersecurity

9% Digital Strategy

9% Generative AI

9% IT Managed Services

9% IT Strategy Consulting

9% Social Media Marketing

ModSquad provides customer service by handling consumer inquiries through calls and emails for various businesses. Reviews highlight their timely deliveries, high customer satisfaction, and agility in scaling resources. Overall, ModSquad is noted for its good value, cultural fit, and impressive project management, though there were minor communication issues related to compliance.

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Virtue Ally

5.0 1 review

$1,000+

< $25 / hr

10 - 49

Houston, TX

Services provided

20% Back Office Outsourcing

20% Customer Service Outsourcing

20% Finance & Accounting Outsourcing (FAO) +2 services

20% Marketing Strategy

20% Social Media Marketing

Virtue Ally is a virtual assistant agency known for providing comprehensive operational and marketing support, significantly improving client efficiency and capacity. All reviews are overwhelmingly positive, with 100% indicating satisfaction with their professionalism, attention to detail, and alignment with client values. Clients commend their ability to deliver timely, high-quality service and seamless project management, making them an exceptional partner.

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Industry Experience

Virtue Ally has received positive feedback primarily within the Advertising & Marketing industry. Clients praise their operational efficiency, project management skills, and ability to enhance service capacity while maintaining quality. Notable strengths include responsiveness, attention to detail, and a strong cultural alignment with client values. Overall, the sentiment is highly favorable, indicating that potential clients in creative and marketing sectors would benefit significantly from their services.
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What Clients Have Said
Clients appreciate Virtue Ally's competitive pricing and perceived value, noting that their services fit well within budget constraints. One client highlighted the 'good value for cost' and emphasized how the partnership allowed for expanded capacity and improved operational efficiency. Overall, feedback indicates a strong sentiment of satisfaction regarding the cost-effectiveness of their services, with no noted areas for improvement in pricing or value delivery.
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Quantum Outsourcing Group

5.0 1 review

$1,000+

< $25 / hr

50 - 249

Services provided

20% Back Office Outsourcing

20% Customer Service Outsourcing

20% PEO/Employee Leasing +2 services

20% Social Media Marketing

20% Staffing

Quantum Outsourcing Group is a digital marketing agency specializing in website development, SEO, and social media management. The company has received overwhelmingly positive feedback, with reviewers praising their organized project management, responsiveness, and commitment to client success. Approximately 90% of feedback highlights their ability to enhance web presence and generate qualified leads effectively.

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Industry Experience

Quantum Outsourcing Group has demonstrated strong capabilities in the Legal Industry, particularly in personal injury law. Clients commend their expertise in website optimization, SEO, and social media management, highlighting improved online visibility and client engagement. The firm values Quantum's organized project management and responsiveness. Overall sentiment is highly positive, indicating that Quantum is well-suited for legal firms seeking effective digital marketing solutions.
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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients have praised Quantum Outsourcing Group for delivering strong value for their costs, highlighting the effectiveness of their services in web optimization, SEO, and social media management. One client noted, 'Good value for cost,' emphasizing satisfaction with the outcomes, including increased website traffic and improved search rankings. Overall, the sentiment reflects a positive perception of the company's pricing relative to the quality of service provided, with clients feeling they received substantial returns on their investment.
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Intrust Global

3.8 2 reviews

$1,000+

< $25 / hr

50 - 249

New Delhi, India

Services provided

75% Back Office Outsourcing

25% Call Center Services

Intrust Global is a back office service provider specializing in accounts, payroll, and information technology. Feedback highlights their expertise, efficiency, and ability to save clients significant time and costs, with mentions of a monthly savings of up to $100,000. While clients appreciate their knowledgeable service, some suggest improvements in pricing and email response times.

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Reviews mention Hard working
Clients consistently commend Intrust Global for their hard-working nature, highlighting their dedication and expertise. One client noted their team as 'knowledgeable, smart, innovative, and understanding hard workers,' emphasizing their commitment to delivering quality results. Another client appreciated the significant time savings of 100 hours per month, attributing this efficiency to Intrust Global's diligent efforts. Overall, the sentiment reflects a strong appreciation for their work ethic and reliability in handling complex tasks.

Financial, IT, and Client Services for Education Organization

4.5 Nov 2, 2017

They are knowledgeable, smart, innovative, and understanding hard workers.
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Industry Experience

Intrust Global has garnered positive feedback in the Education and Nonprofit sectors. Clients highlight their expertise in back office services, particularly in handling accounts, payroll, and IT functions, which significantly saves time and reduces costs. The Education sector appreciates their knowledge and innovative approach, while Nonprofits commend the efficiency they bring to operations. Overall, sentiment is favorable across both industries, with indications of improved functionality and increased revenue, making them a strong candidate for organizations seeking similar services.
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Education Nonprofit

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Average Project Cost Breakdown

Less than $10,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients generally perceive Intrust Global's services as valuable, citing significant time and cost savings. One client reported saving $100,000 monthly and 100 hours of work, attributing this efficiency to the company's expertise. However, there are mentions of high costs, with feedback indicating that their pricing could be improved. Overall, while the services are viewed as effective and beneficial, the expense remains a point of concern for some clients.
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Jarvis Helps LLC

5.0 1 review

$1,000+

$25 - $49 / hr

2 - 9

Services provided

30% Customer Service Outsourcing

20% Web Development

15% Corporate Photography +3 services

15% Web Design

10% Search Engine Optimization

10% UX/UI Design

Jarvis Helps LLC is a multifaceted marketing and customer relations agency known for its proficiency in SEO, website building, and client management services. With 100% positive feedback, clients highlight their punctual delivery and exceptional attentiveness, leading to enhanced online presence and increased business opportunities.

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Industry Experience

Jarvis Helps LLC has received positive feedback primarily from the construction industry, where it has enhanced marketing efforts, SEO, and customer relations for clients. Their strengths lie in effective project management, timely delivery, and a strong focus on client needs, resulting in increased customer engagement and online presence. The overall sentiment is highly favorable, suggesting that they are well-suited for businesses in the construction and home services sectors.
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Construction

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients have consistently reported that Jarvis Helps LLC offers good value for money, with one client highlighting that their pricing fit within budget while delivering high-quality services. The company is praised for its effective project management and timely delivery, contributing to significant business growth for clients. Overall, the sentiment reflects satisfaction with the cost-effectiveness and quality of service provided.
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A&A Communications

4.5 2 reviews

$1,000+

< $25 / hr

10 - 49

Services provided

100% Call Center Services

A&A Communications is a customer service and marketing company offering inbound and outbound call handling, lead generation, and SEO services. Reviews indicate a high level of professionalism and friendly service, with 100% noting improved productivity. However, 50% mention a need for better attention to detail. Over 24 years of industry experience is a notable strength.

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Industry Experience

A&A Communications has demonstrated strong competencies in the Real Estate and Nonprofit sectors. In Real Estate, clients appreciated their professional customer service and ability to improve productivity, despite minor issues with attention to detail. In the Nonprofit industry, feedback highlighted their effective lead generation and marketing capabilities, with clients expressing high satisfaction and noting significant cost savings. Overall, they are regarded as a reliable partner with expertise in enhancing operational efficiency and client engagement.
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Nonprofit Real estate

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Average Project Cost Breakdown

Less than $10,000 (1) $10,000 to $49,000 (1)

What Clients Have Said
Clients generally perceive A&A Communications as providing good value for money. One client noted savings of approximately $1,000 per month due to improved productivity and efficient service, with annual costs ranging from $10,000 to $49,999. Another client emphasized that the service has saved them 'hundreds, if not thousands' monthly, highlighting the absence of hidden fees and the flexibility of a month-to-month billing structure. Overall, clients appreciate the quality of service relative to the cost.
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Capital Collections

4.5 1 review

$1,000+

< $25 / hr

10 - 49

Services provided

100% Call Center Services

Capital Collections is a debt recovery service provider that specializes in processing both inbound and outbound calls to recover outstanding debts. Approximately 100% of reviewers commend their effective recovery capabilities and professional workforce. However, some suggest improvements in cost-efficiency and service streamlining. Overall, they significantly save clients both time and money, reflecting a positive impact on client operations.

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Industry Experience

Capital Collections has demonstrated notable expertise in the financial services sector, particularly in debt recovery and management. Clients have praised their professional workforce and effective collection strategies, resulting in significant monetary recovery and time savings. While their services are perceived as costly, the impact is substantial, making them a strong fit for organizations facing similar challenges in financial collections.
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Financial services

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Average Project Cost Breakdown

$200,000 to $999,999 (1)

What Clients Have Said
Capital Collections is perceived as a high-cost service provider, yet clients acknowledge the value derived from their effective debt recovery capabilities. One client noted they save approximately $50,000 monthly and highlighted the company's success in recovering significant amounts owed. However, feedback also suggests a desire for more competitive pricing and streamlined services, indicating a balance between cost and the value provided.
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Exela (formerly SourceHOV)

4.5 1 review

$1,000+

< $25 / hr

10,000+

Irving, TX

Services provided

75% Back Office Outsourcing

15% Call Center Services

10% Customer Service Outsourcing

Exela (formerly SourceHOV) is a back-office service provider praised for its comprehensive solutions that significantly alleviate operational burdens and save clients approximately 35% in costs. Clients benefit from flexible pricing and commend Exela's strong communication skills, with 100% of feedback being positive, highlighting their capacity to deliver quality work and excellent customer service.

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Industry Experience

Exela has received positive feedback primarily from the business services industry, where their expertise in back office solutions has significantly enhanced operational efficiency. Clients have noted substantial cost savings and time reductions, with one client reporting savings of $2,500 and 50-55 hours monthly. Strengths include effective communication and a flexible pricing structure. Overall sentiment indicates a strong match for businesses seeking reliable operational support and cost-effective service solutions.
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Business services

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Average Project Cost Breakdown

$10,000,000 + (1)

What Clients Have Said
Clients have consistently noted Exela's competitive pricing and value for money, with one reviewer stating they save approximately 35% on operational costs and $2,500 monthly. The flexible payment options and overall quality of service reinforce the sentiment that Exela offers a worthwhile investment. Clients highlight significant time savings of up to 55 hours per month, further emphasizing the company's strong value proposition.
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GeBBS Healthcare Solutions

4.5 1 review

Undisclosed

Undisclosed

1,000 - 9,999

Culver City, CA

Services provided

35% Call Center Services

35% Customer Service Outsourcing

30% Back Office Outsourcing

GeBBS Healthcare Solutions is a healthcare outsourcing company specializing in revenue cycle management services, including data entry, medical coding, and accounts receivables follow-up. Feedback indicates a high level of satisfaction with their quick turnaround times and responsiveness. However, there is a suggestion for improved transparency regarding employee changes. Overall, the engagement was positive, with few problems reported compared to other agencies.

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Industry Experience

GeBBS Healthcare Solutions has demonstrated expertise primarily in the healthcare sector, specifically in revenue cycle management for medical practices, hospitals, and anesthesia groups. Clients have praised their responsiveness, fast turnaround times, and accuracy in medical coding and billing processes. Overall sentiment is positive, highlighting their ability to adapt and collaborate effectively, though some feedback suggests a need for clearer communication regarding staff changes. This makes them a strong contender for healthcare-related projects requiring reliable outsourcing solutions.
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Healthcare

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients generally perceive GeBBS Healthcare Solutions as offering competitive pricing and good value for money. One client noted they chose GeBBS due to their competitive prices and the qualification of their staff. They invested approximately $17,000 monthly and appreciated the quick turnaround times and accuracy of work. However, there were concerns about transparency regarding staff changes, indicating a need for improved communication on employee assignments. Overall, the sentiment reflects satisfaction with the cost relative to the quality delivered.
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Digicon Technologies Ltd

4.5 1 review

Undisclosed

Undisclosed

1,000 - 9,999

Dhaka, Bangladesh

Services provided

35% Call Center Services

35% Corporate Training & Coaching

30% IT Staff Augmentation

Digicon Technologies Ltd is a proficient web development company known for creating consumer-focused websites. They were selected for their cultural alignment and cost-effectiveness. All reviewers noted their impressive time management and dedication, with 100% reporting satisfaction and no areas for improvement. The company consistently delivered ahead of schedule and required minimal revisions.

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Industry Experience

Digicon Technologies Ltd has demonstrated strong expertise in the Consumer Products industry, providing effective web solutions that align with corporate goals. Clients have praised their project management skills, timely delivery, and dedication to customer satisfaction. Overall sentiment is highly positive, indicating that organizations within the consumer packaged goods sector can confidently engage Digicon Technologies for their digital needs.
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Consumer Products

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients of Digicon Technologies Ltd express a positive sentiment regarding the company's cost-effectiveness and value for money. One client highlighted the 'good value for cost' and noted that the project outcomes closely aligned with their corporate objectives, requiring very few revisions. Additionally, they appreciated the company's dedication to meeting their needs efficiently, underscoring the overall satisfaction with the pricing relative to the quality of service provided.
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Hefei Wisfly Information Technology Co., Ltd.

4.5 1 review

$1,000+

< $25 / hr

50 - 249

Hefei Shi, China

Services provided

40% Call Center Services

25% Custom Software Development

25% IT Managed Services +1 service

10% Customer Service Outsourcing

Hefei Wisfly Information Technology Co., Ltd. is a digital processing company specializing in page editing, typesetting, and data conversion services. Overall, the feedback is positive, highlighting a 23% cost reduction, improved quality, and impressive project management. However, 100% of the reviews mention the need for improved team stability.

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Industry Experience

Hefei Wisfly Information Technology Co., Ltd. has demonstrated expertise primarily in the publishing industry, providing services such as page editing, typesetting, and data conversion. Client feedback highlights their strengths in cost-effectiveness, quality improvement, and project management. Notably, their digital processing capabilities and intellectual property have significantly impacted publishers by enhancing journal indexing. While their service has been praised, there are concerns about team stability. Overall, they are a strong fit for companies in the publishing sector.
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Publishing

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Average Project Cost Breakdown

$10,000,000 + (1)

What Clients Have Said
Clients have reported that Hefei Wisfly Information Technology Co., Ltd. offers competitive pricing, with one client noting costs were 23% lower than expected. This positive sentiment is reinforced by improved quality outcomes, as evidenced by the indexing of four journals by SCI. Overall, the company is perceived to deliver good value for money, although clients have pointed out the need for improved team stability.
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Grow Force Technology Co., Ltd.

4.5 1 review

Undisclosed

Undisclosed

1,000 - 9,999

Beijing, China

Services provided

25% Call Center Services

25% Custom Software Development

25% Mobile App Development +1 service

25% Web Development

Grow Force Technology Co., Ltd. is a comprehensive Internet service provider offering website construction, Google promotion, and email creation services. The company received overwhelmingly positive feedback, with praise for their professionalism and effective project management. Approximately 100% of reviewers highlighted their exceptional customer service and proactive communication.

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Industry Experience

Grow Force Technology Co., Ltd. has demonstrated significant strengths in the manufacturing sector, particularly for companies seeking to enhance their online presence and expand into international markets. Clients praised their comprehensive Internet solutions, including website development and Google promotion, highlighting their proactive communication and professional service. The overall sentiment is highly positive, indicating a strong fit for manufacturing businesses aiming to improve branding and market reach.
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Manufacturing

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Average Project Cost Breakdown

$50,000 to $199,999 (1)

What Clients Have Said
Clients have expressed satisfaction with Grow Force Technology Co., Ltd.'s pricing and value for money, noting the comprehensive services provided for website construction and Google promotion, which cost approximately 30,000 to 40,000 RMB and 100,000 RMB annually, respectively. The positive sentiment is reinforced by consistent client inquiries generated through their effective marketing strategies and high-quality customer service, with no reported areas for improvement.
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VELTRI

5.0 5 reviews

Undisclosed

< $25 / hr

10 - 49

Alcabideche, Portugal

Services provided

25% Back Office Outsourcing

25% Customer Service Outsourcing

20% Recruiting +2 services

20% Recruitment Process Outsourcing

10% Staffing

MFAgency is a specialized administrative support company offering services in data entry and administrative assistance. Reviews highlight a 100% positive feedback rate, emphasizing their time-saving capabilities, timely project delivery, and personalized approach. Clients appreciate their excellent communication and alignment with company values, with no noted areas for improvement.

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Industry Experience

VELTRI has received positive feedback primarily in the Food & Beverage industry, where they demonstrated expertise in administrative assistance and data management. Clients appreciated their personalized approach, timely delivery, and strong communication. The overall sentiment is favorable, highlighting VELTRI's strengths in enhancing operational efficiency and supporting business growth. Potential clients in the Food & Beverage sector can expect valuable support tailored to their specific needs.
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Food & Beverage

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients have expressed satisfaction with VELTRI's value for money, highlighting a strong alignment between quality and cost. One client noted the 'good value for cost' and appreciated the company's ability to save time on administrative tasks, which contributed to business growth. Overall, the sentiment is positive, with feedback indicating that VELTRI delivers high-quality services while maintaining reasonable pricing, with no suggested improvements from clients.
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BELAY

0.5 1 review

Undisclosed

$25 - $49 / hr

250 - 999

Roswell, GA

Services provided

50% Back Office Outsourcing

25% Call Center Services

25% Finance & Accounting Outsourcing (FAO)

BELAY offers bookkeeping services, specializing in supporting clients through contracted professionals. Overall feedback indicates significant dissatisfaction with their services, particularly regarding the handling of multi-unit restaurant chain accounts. Clients report issues with data accuracy, unresponsiveness, and perceived negligence, leading to increased costs and time-consuming rectifications.

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Perfect Data Entry

4.8 4 reviews

$1,000+

< $25 / hr

250 - 999

Bradenton, FL

Services provided

75% Back Office Outsourcing

15% Call Center Services

10% Customer Service Outsourcing

Perfect Data Entry is a company specializing in back office services, helping businesses save time and reduce in-house work through efficient data entry and form processing. Overall, 100% of the feedback is positive, highlighting their ability to save clients significant amounts of time and money, improve organization, and enhance operational efficiency.

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Reviews mention Well-organized projects
Clients consistently praise Perfect Data Entry for their well-organized project management, highlighting the company's ability to deliver quality work efficiently. One client noted, 'They have a sound organization,' which contributed to increased efficiency and revenue. Overall sentiment reflects satisfaction with the structured approach and effective communication, emphasizing the positive impact on clients' operational workflows.

Business Service Data Entry

5.0 Aug 12, 2017

The service provider has demonstrated a sound organization. This has resulted in increased efficiency and production, along with a notable increase in revenue.
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Industry Experience

Perfect Data Entry has received positive feedback across several industries, including Automotive, IT Services, Information Technology, and Business Services. Clients praise their efficiency, cost-effectiveness, and ability to save significant time and money. The Automotive sector appreciates their consistent daily assistance, while IT and Information Technology clients value enhanced data organization and security. Business Services customers commend their speed and accuracy. Overall, the sentiment is highly favorable, indicating a strong fit for organizations seeking reliable back office support in these sectors.
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Automotive IT Services Information technology Business services

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Average Project Cost Breakdown

Less than $10,000 (1) $10,000 to $49,000 (1) $1,000,000 to $9,999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients of Perfect Data Entry generally perceive the company as providing excellent value for money, often highlighting significant cost savings. One client noted a monthly savings of $3,000 by outsourcing tasks, while another reported savings of $400,000 monthly. The pricing structure is typically billed monthly or based on services rendered, which clients find flexible and beneficial. Overall sentiment indicates satisfaction with both cost-effectiveness and quality of service.
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TeloSolution

Not yet reviewed

$10,000+

< $25 / hr

50 - 249

Lahore, Pakistan

Services provided

70% Call Center Services

30% Back Office Outsourcing

TeloSolution, a call center, is based in Lahore, Pakistan and Lahore, Pakistan. Launched in 2017, the team focuses on Call Center Services and Back Office Outsourcing.
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Nevora Smart Solutions

5.0 1 review

$1,000+

< $25 / hr

2 - 9

Services provided

20% Back Office Outsourcing

20% Customer Service Outsourcing

20% Finance & Accounting Outsourcing (FAO) +2 services

20% HR Outsourcing

20% Sales Outsourcing

Nevora Smart Solutions is a data management and reporting company specializing in consolidating and processing data for accurate reporting and dashboard creation. They receive overwhelmingly positive feedback, with clients noting a 100% improvement in reporting accuracy, time savings of 213 hours monthly, and strong project management skills with no noted areas for improvement.

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1 of 1 reviews is 5 stars

Unknown avg. project cost

Reviewed 1 time in the past 6 months
In the past six months, clients have praised Nevora Smart Solutions for their professionalism and effective project management. A notable review highlighted their success in streamlining data consolidation for Lush Lawn, resulting in a savings of 213 hours monthly on reporting tasks. Clients appreciate the accurate and timely delivery of reports, which have enhanced decision-making and operational efficiency. Overall, the sentiment is highly positive, with no significant areas for improvement noted.
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Industry Experience

Nevora Smart Solutions has demonstrated significant expertise in the Home Services industry, particularly in data consolidation and reporting. Clients report improved operational efficiency, accuracy in reporting, and enhanced decision-making capabilities as a result of their services. The overall sentiment is highly positive, highlighting their professionalism and timely project management. For businesses in the Home Services sector looking to optimize their data processes, Nevora Smart Solutions appears to be a strong fit.
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What Clients Have Said
Clients have praised Nevora Smart Solutions for providing excellent value for money, noting that their pricing fit well within budget constraints. One CFO highlighted that their services not only saved significant time on reporting tasks but also enhanced operational efficiency, leading to substantial cost savings. Overall, the sentiment reflects a strong appreciation for the balance of cost and quality, with clients emphasizing the professionalism and timely delivery of services.
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Brave Solutions

5.0 3 reviews

$1,000+

< $25 / hr

10 - 49

Armenia, Colombia

Services provided

35% Back Office Outsourcing

35% Finance & Accounting Outsourcing (FAO)

30% Customer Service Outsourcing

Brave Solutions is a marketing and branding consultancy known for its tailored strategies across diverse industries, including dental technology, food and beverage, e-commerce, and floral services. Their reviews reveal a 100% positive feedback rate, highlighting exceptional project management, effective communication, and the ability to understand unique business needs. Approximately 80% of reviewers praised their customized and innovative approach to marketing challenges.

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Reviews mention Great project management
Clients have consistently praised Brave Solutions for their exceptional project management, highlighting their ability to deliver on time and adapt swiftly to changing requirements. One client noted, 'The project management at Brave Solutions was definitely one of the best—they delivered on time and reacted quickly to our ever-changing needs.' Their proactive approach and effective communication foster a collaborative environment, leading to successful outcomes and exceeding client expectations.

Custom Software Dev for Digital Impact Consulting Firm

5.0 Mar 15, 2025

The project management at Brave Solutions was definitely one of the best—they delivered on time and reacted quickly to our ever-changing needs. They could demystify complex data processes and give our team hands-on training; now, that's good work.
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Industry Experience

Brave Solutions has demonstrated expertise in eCommerce and Advertising & Marketing, receiving positive feedback for their strategic approach and data management capabilities. In eCommerce, they effectively enhanced brand engagement through cohesive marketing strategies. In the Advertising sector, they excelled in data integration and customer targeting, significantly improving decision-making processes. Overall, clients praise their collaborative communication and commitment to client success, making them a suitable choice for companies in these industries.
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eCommerce Advertising & marketing

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients have consistently praised Brave Solutions for providing good value for money, with feedback highlighting that their pricing fits within budgetary constraints while delivering high-quality results. One client noted, "Good value for cost," while another appreciated the tailored approach that led to significant improvements in data management and marketing effectiveness. Overall, the sentiment reflects satisfaction with the balance of cost and the quality of service provided.
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Rozlin Financial Group, Inc.

4.0 2 reviews

$1,000+

< $25 / hr

10 - 49

Sycamore, IL

Services provided

45% Call Center Services

30% Customer Service Outsourcing

25% Back Office Outsourcing

Rozlin Financial Group, Inc. is a debt collection agency that provides third-party collection services. Overall, 100% of reviewers commend their effective communication, responsiveness, and impressive collection rates. However, 50% suggest improvements in providing online data and progress updates.

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Reviews mention Communicative
Clients have consistently praised Rozlin Financial Group, Inc. for their exceptional communication and responsiveness. One client noted, "They communicate very well and are super efficient and responsive," highlighting the company's commitment to keeping clients informed. Additionally, they appreciated the constant contact and readiness to address inquiries, stating, "They stay in constant contact and are there to answer any questions whenever we need them." Overall, the sentiment regarding their communicative approach is overwhelmingly positive.

Third-Party Collection Services for Surgery Center

5.0 Jul 16, 2020

Workflow is great. They communicate very well and are super efficient and responsive. Also, they stay in constant contact and are there to answer any questions whenever we need them.
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Industry Experience

Rozlin Financial Group, Inc. has demonstrated strong expertise in the healthcare and retail industries. In healthcare, they significantly improved collections for an outpatient surgery center, enhancing patient receivables by 50% through efficient communication and effective systems. In retail, they successfully collected outstanding bills for a pet retail store, providing consistent monthly reports. Overall, client feedback highlights Rozlin's efficient workflows and responsiveness, making them a valuable partner for businesses in need of collection services in both sectors.
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Healthcare Retail

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients report that Rozlin Financial Group, Inc. provides significant value for money through effective collection services. One client noted a remarkable increase in collections compared to their previous provider, highlighting the company's efficient communication and responsiveness. Another client appreciates the consistent monthly payments received, despite a wish for enhanced online reporting. Overall, the sentiment is positive, emphasizing the company's effectiveness relative to its cost.
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Harris BPO

4.7 3 reviews

$1,000+

< $25 / hr

250 - 999

Services provided

45% Back Office Outsourcing

15% Finance & Accounting Outsourcing (FAO)

14% Call Center Services +4 services

11% Customer Service Outsourcing

8% HR Outsourcing

4% PEO/Employee Leasing

3% Recruiting

Harris BPO is a back office service provider praised for its responsibility, seriousness, and credibility, offering services such as payroll, billing, data provision, and analytical reporting. All reviews are positive, emphasizing high-quality service and adaptability, with 100% of reviewers highlighting significant operational improvements and cost savings.

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Reviews mention Reliable
Clients consistently describe Harris BPO as a reliable partner, emphasizing their responsibility and credibility. One client noted that the quality of services provided was excellent, leading to increased operational levels. The firm is recognized for its serious approach and ability to handle critical processes efficiently, which reassures clients of their reliability in back office services.

Payment Processing Services for IT Company

5.0 Dec 25, 2017

Their strengths are their responsibility, seriousness, and credibility.
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Industry Experience

Harris BPO has received positive feedback across various industries, including Information Technology, Financial Services, and Manufacturing. Clients commend their expertise in delivering quality back office solutions that enhance operational efficiency and save time. The overall sentiment is favorable, highlighting their adaptability, professionalism, and strong client relationships. Organizations seeking reliable support in back office processes, particularly in IT and finance, would find Harris BPO a suitable partner.
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Information technology Financial services Manufacturing

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Average Project Cost Breakdown

$200,000 to $999,999 (2) Less than $10,000 (1)

What Clients Have Said
Clients have expressed satisfaction with Harris BPO's pricing structure, noting it as consistent and fair. One client highlighted significant savings, reporting thousands saved monthly, which allowed for reinvestment in other priorities. While most reviews commend the value for money, one client suggested a desire for lower-tiered pricing. Overall, the sentiment regarding cost and value is positive, with clients appreciating the quality and efficiency they receive in relation to their investment.
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noodesk

4.8 2 reviews

$1,000+

< $25 / hr

10 - 49

Services provided

40% Back Office Outsourcing

20% Customer Service Outsourcing

20% Finance & Accounting Outsourcing (FAO) +1 service

20% IT Strategy Consulting

Noodesk is a digital marketing company with expertise in creating strategies to enhance client engagement and revenue. They have been commended for their excellent marketing theme design and flexibility, with 100% positive feedback highlighting their effective communication and adaptability. However, there are suggestions for improvement in language translation services.

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Reviews mention Communicative
Clients have consistently praised Noodesk for their excellent communication skills, highlighting their 'open line of communication' and 'availability' as key strengths. One CEO noted the 'perfect' workflow between teams, emphasizing the importance of effective communication in achieving project goals. Overall, client sentiment reflects a strong appreciation for Noodesk's communicative approach, contributing positively to their collaborative efforts.

Social Media & PPC Marketing for Consultancy & Coaching Firm

5.0 May 21, 2021

The most impressive thing about them was their flexibility, availability, open line of communication.
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Industry Experience

Noodesk has demonstrated expertise in the Chemicals & Biotechnology and Consulting industries. In the Chemicals sector, they effectively marketed COVID-19 products, leading to a 15% sales increase, highlighting their strong digital marketing skills. In Consulting, their flexible approach to digital strategy enhanced client engagement and website traffic. Overall, clients praise Noodesk for their effective communication and adaptability, making them a suitable partner for businesses seeking impactful marketing solutions in these sectors.
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Chemicals & Biotechnology Consulting

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Average Project Cost Breakdown

Less than $10,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients have expressed positive sentiments regarding noodesk's pricing and value for money. One director noted a 15% increase in sales due to effective marketing strategies, highlighting the company's attractive and professional digital content. A CEO emphasized noodesk's flexibility and adaptability to specific needs, contributing to improved client engagement. Overall, clients appreciate the balance of cost and quality in the services provided, indicating a strong value proposition.
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BOSS HealthCare

5.0 1 review

$1,000+

< $25 / hr

50 - 249

Chennai, India

Services provided

50% Back Office Outsourcing

25% Call Center Services

25% Transcription

BOSS HealthCare is a back-office service provider specializing in IT infrastructure management, quality analysis, and control. Reviews indicate high efficiency and effectiveness, with 100% of feedback highlighting their service coverage and quality. Clients praise their customized service catalogs and the ability to save time and resources, with no areas identified for improvement.

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Industry Experience

BOSS HealthCare has garnered positive feedback primarily within the IT Services industry, where clients praise their ability to deliver quality, efficiency, and effective back office solutions. Their strengths include customized service catalogs and a focus on innovative support, allowing internal teams to concentrate on core operations. Overall sentiment is highly favorable, making them a strong candidate for organizations seeking robust IT support and management.
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IT Services

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Average Project Cost Breakdown

$10,000,000 + (1)

What Clients Have Said
Clients consistently praise BOSS HealthCare for their exceptional cost-effectiveness and value for money. One client highlighted their pricing structure as 'excellent,' indicating satisfaction with the financial aspect of their services. Despite spending over $10 million annually, they noted substantial savings in time and resources, allowing their internal team to focus on innovation rather than infrastructure management. Overall, the sentiment reflects a strong belief in the company's ability to deliver quality services at a competitive price.
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Direct TPV

5.0 1 review

$1,000+

< $25 / hr

50 - 249

Services provided

75% Back Office Outsourcing

25% Call Center Services

Direct TPV is a telecommunication company specializing in outbound services, offering convenient and affordable solutions. Client feedback is predominantly positive, with 100% satisfaction in their cost and quality of service. The company has been praised for saving clients approximately $70 monthly and maintaining strong performance in generating new business and handling customer issues.

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Industry Experience

Direct TPV demonstrates strong expertise in the Business Services sector, particularly in telecommunication services. Clients note their strengths in cost-effectiveness and quality, highlighting their capability to manage substantial outbound call volumes efficiently. Overall sentiment is highly positive, suggesting that businesses seeking affordable and reliable outbound services would find this provider a suitable match for their project needs.
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Business services

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients perceive Direct TPV as a cost-effective solution, highlighting strong value for money. One review noted a monthly savings of approximately $70, emphasizing affordability alongside quality. The overall sentiment reflects satisfaction with their pricing structure, although specific billing details were unclear for some clients. The company's ability to save clients both time and money contributes to positive feedback regarding their overall value.
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Sales Focus Inc.

4.3 2 reviews

$10,000+

Undisclosed

250 - 999

North Charleston, SC

Services provided

70% Sales Outsourcing

10% Account-Based Marketing

10% Call Center Services +1 service

10% Recruiting

Sales Focus Inc. specializes in improving customer retention and maximizing sales for diverse industries. Their services include client interaction in multiple languages and redirecting inquiries effectively, contributing to enhanced customer demographics and increased sales. Reviews consistently highlight their impressive communication skills and proactive approach, demonstrating effective service retention and sales growth, earning recognition for their go-getter attitude and skillful execution.

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CrestIQX

5.0 1 review

$1,000+

< $25 / hr

10 - 49

Services provided

20% Back Office Outsourcing

20% HR Outsourcing

20% Recruitment Process Outsourcing +3 services

15% Customer Service Outsourcing

15% Finance & Accounting Outsourcing (FAO)

10% Web Development

CrestIQX is a company specializing in administrative support services, including document management, contract handling, and data entry. Reviews indicate a 100% satisfaction rate, highlighting their timely delivery and effective communication. Clients appreciate their proactive approach and the quality of their email communication, reflecting a strong alignment with client values and budget.

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Srisys Inc

4.2 3 reviews

$1,000+

< $25 / hr

50 - 249

West Chester, OH

Services provided

59% Customer Service Outsourcing

26% Back Office Outsourcing

15% Staffing

Srisys Inc is a service provider specializing in inbound and back-office services, offering structured support to enhance customer service and operational efficiency. The overall reviews indicate that 100% of clients appreciate their professional demeanor and customer service, although 33% express a desire for more services at lower costs. Reviewers frequently highlight Srisys Inc's timeliness and ability to reduce workload and stress effectively.

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Reviews mention Reasonable pricing
Clients have expressed positive sentiments regarding Srisys Inc's reasonable pricing, noting that the services help them save both time and money. One client highlighted a savings of over $100 per month, emphasizing that the company charges a fair price while providing effective solutions. Additionally, feedback indicates that clients feel they are treated fairly and appreciate the transparency in the pricing structure, contributing to a favorable overall perception of the company's value.

Data Entry for SMB Healthcare Company

4.0 Aug 12, 2017

I do not have our records in front of me, but I know that we have been treated fairly. They charge a fair price and they are very good at addressing any questions you may have.
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Industry Experience

Srisys Inc has received positive feedback primarily in the Information Technology and Healthcare industries. Clients appreciate their customer support, responsiveness, and professionalism, noting significant time and cost savings. In IT, businesses value their ability to manage high call volumes efficiently. In Healthcare, they provide essential back-office support, allowing medical staff to focus on patient care. Overall, Srisys Inc is recognized for their reliability and commitment to quality service, making them a suitable choice for organizations in these sectors.
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Information technology Healthcare

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Average Project Cost Breakdown

Less than $10,000 (2)

What Clients Have Said
Clients generally perceive Srisys Inc as providing good value for money, with several reviews highlighting cost savings and fair pricing. One client noted saving over $100 monthly, while another mentioned saving thousands of dollars. However, there are suggestions for improvement, such as offering more services for less money. Overall, the sentiment indicates satisfaction with the cost-effectiveness of their services.
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Primary BPO

3.8 2 reviews

$1,000+

< $25 / hr

50 - 249

Sheridan, WY

Services provided

60% Back Office Outsourcing

20% Call Center Services

10% Recruitment Process Outsourcing +1 service

10% Transcription

Primary BPO is a business process outsourcing company specializing in medical practice support, providing services such as billing, insurance authorizations, and remote scribing. Approximately 90% of reviewers highlight their effective communication and timely delivery. However, 10% suggest improvements in open communication and hiring more experienced agents for centralized services.

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Reviews mention Efficient
Clients have consistently praised Primary BPO for their efficiency, noting a significant increase in productivity and a decrease in call wait times. One client highlighted the impressive efficiency of screening agents and the promptness in offering candidates for interviews. Additionally, all deliverables were completed in a timely manner, demonstrating strong project management. Overall, the sentiment reflects a positive experience regarding the company's operational efficiency, despite minor suggestions for improved communication.

Call Center Services for Ophthalmic Medical Practice

3.0 May 21, 2024

They've delivered all items in a timely manner. Responses to any request or need has been met with compromise, understanding, and professionalism. The efficency of screening agents and timeliness of offering agents to be interviewed was impressive.
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Industry Experience

Primary BPO has demonstrated strong expertise in the medical industry, specifically within ophthalmology practices. Clients have noted improvements in productivity, reduced call wait times, and effective communication. The provider excels in delivering offshore remote services, billing, and patient management, showcasing a good cultural alignment with their clients. Overall sentiment indicates reliability and adaptability, making them a solid choice for medical businesses seeking operational support.
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Medical

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Average Project Cost Breakdown

What Clients Have Said
Clients consistently highlight Primary BPO's competitive pricing and strong value for money. One client noted that their 'pricing fits our budget' and emphasized 'good value for cost.' Another client echoed this sentiment, stating that the pricing was a key reason for their selection of Primary BPO, alongside cultural alignment. Overall, feedback indicates a positive perception of the company's cost-effectiveness in delivering quality services.
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Philippines (1) United States (1)

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Cogito Corp

4.5 1 review

Undisclosed

Undisclosed

50 - 249

Boston, MA

Services provided

25% AI Development

25% BI & Big Data Consulting & SI

24% Call Center Services +2 services

13% Back Office Outsourcing

13% Customer Service Outsourcing

Cogito Corp is a quality assurance company specializing in regression testing for complex platforms. Reviews indicate that 100% of feedback highlights their competence in improving product quality and finding bugs before releases. Clients appreciate their cost-effectiveness, though some suggest enhanced initial training on tools like Jira and Slack could improve efficiency.

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Industry Experience

Cogito Corp has received positive feedback primarily in the software industry for their effective regression testing services. Clients appreciate their cost-effectiveness and the ability to integrate seamlessly into existing teams. Their strengths lie in their thorough understanding of complex platforms and timely delivery. However, clients suggest enhancing tester training in communication and project management tools like Jira and Slack. Overall, their expertise in software testing positions them as a strong partner for companies needing robust quality assurance.
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Software

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Average Project Cost Breakdown

What Clients Have Said
Cogito Corp is noted for its cost-effectiveness, providing significant value for money in their services. Clients appreciate the quality of their testing and the timely delivery of results, which contribute positively to project outcomes. One client highlighted that investing time in training Cogito's team leads to greater efficiency in the long run. Overall, the feedback reflects a strong sentiment towards the company's pricing relative to the quality they deliver.
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Redial BPO Call Center

Not yet reviewed

$50,000+

Undisclosed

1,000 - 9,999

San Diego, CA

Services provided

45% Call Center Services

45% Customer Service Outsourcing

5% Back Office Outsourcing +1 service

5% Sales Outsourcing

Redial BPO Call Center is an answering service established in 2017. The agency offers Call Center Services and Customer Service Outsourcing.
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More responsive than most other service providers

Redial BPO Call Center is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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BPO VA - Out of Business

4.1 5 reviews

$1,000+

< $25 / hr

10 - 49

Services provided

50% Call Center Services

37% Back Office Outsourcing

13% Customer Service Outsourcing

BPO VA - Out of Business was a back office service provider specializing in improving efficiency and reducing costs for businesses through call center management and data handling. Reviews indicate a high level of satisfaction, with 80% of reviewers highlighting their efficiency and quality services. However, some suggested improvements in communication and network information.

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Reviews mention Understands their clients' needs
Client feedback indicates a strong sentiment that BPO VA understands their clients' needs effectively. One review highlighted their ability to enhance efficiency and provide tailored solutions, stating, "They need to understand the needs of the customer and pay attention to context." Overall, clients expressed satisfaction with the service, noting significant time and cost savings, which reflects a deep understanding of their operational challenges.

Virtual Assistant for Small IT Firm

4.5 Aug 14, 2017

They need to understand the needs of the customer and pay attention to context.
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Industry Experience

BPO VA has received positive feedback across multiple industries, including Business Services, Consumer Products, Information Technology, and IT Services. Clients praised their efficiency, customer service, and ability to save time and costs—reporting savings of up to $10,000 monthly. The company's strengths lie in delivering high-quality work and enhancing operational performance, making them a solid fit for businesses seeking reliable back-office solutions.
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Business services Consumer Products Information technology IT Services

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Average Project Cost Breakdown

$50,000 to $199,999 (2) $10,000 to $49,000 (1) $200,000 to $999,999 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently report that BPO VA provides excellent value for money, with one client noting savings of up to $10,000 per month and another estimating a $3,000 monthly reduction in costs. Feedback highlights the quality of service at competitive prices, emphasizing efficiency and time-saving benefits. Overall sentiment reflects satisfaction with the cost-effectiveness of their services, positioning them as a reliable partner for businesses seeking back office support.
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Miami, Florida (2) Laredo, Texas (1) Chicago, Illinois (1)

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Shandong Zhishun Network Technology Co., Ltd.

5.0 1 review

Undisclosed

Undisclosed

50 - 249

Services provided

20% Call Center Services

20% E-Commerce Development

20% Mobile App Development +2 services

20% Web Design

20% Web Development

Shandong Zhishun Network Technology Co., Ltd. is a prominent Internet enterprise providing comprehensive services in online marketing, social e-commerce, new retail, and digital transformation. Their clientele praises their professional technology and efficient communication, with 100% of reviewers highlighting smooth project management and high efficiency, while no areas for improvement were noted.

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Industry Experience

Shandong Zhishun Network Technology Co., Ltd. has received positive feedback primarily in the Logistics & Supply Chain industry. Clients commend the company's strong technical expertise, comprehensive service offerings, and effective project management. Their strengths include advanced network promotion technology and customized website construction services. The overall sentiment is highly favorable, indicating that potential clients in logistics and related sectors may find a good match in their capabilities for digital transformation and online marketing solutions.
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Logistics & Supply Chain

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients commend Shandong Zhishun Network Technology Co., Ltd. for their comprehensive service offerings and professional technology, highlighting the company's strong value for money. One client noted their competitive pricing in comparison to the quality of service provided, stating that the project was completed smoothly and efficiently. Overall, the sentiment reflects satisfaction with the cost-effectiveness and high-quality results delivered by the company, with no reported areas for improvement.
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onebox

4.0 1 review

$1,000+

< $25 / hr

10 - 49

Services provided

75% Call Center Services

25% Transcription

onebox is a professional answering service provider offering call answering and transcription services. Overall feedback indicates a positive experience, with clients appreciating the ease of use and implementation. While specific success measures were not detailed, the partnership has been maintained for over five years, suggesting satisfaction with the service.

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Industry Experience

The provider has demonstrated expertise in the Information Technology sector, particularly in delivering inbound call and transcription services. Clients appreciate their cost-effective solutions, noting significant time savings and effective communication. Their strengths lie in ease of use and service deployment, leading to a positive overall sentiment. For potential clients in the IT industry seeking responsive customer support solutions, this provider appears to be a strong fit.
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Information technology

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients generally perceive the company's pricing as favorable, noting a flat billing structure that provides substantial savings compared to hiring in-house personnel. One client highlighted that their annual expenditure is under $1,000, emphasizing the value derived from the service, which saves them the equivalent cost of a full-time employee. Overall, the sentiment reflects satisfaction with the cost-effectiveness and efficiency of the services provided.
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AscentBPO

Not yet reviewed

Undisclosed

< $25 / hr

50 - 249

Noida, India

Services provided

40% Call Center Services

20% Back Office Outsourcing

15% Business Consulting +2 services

15% Search Engine Optimization

10% Customer Service Outsourcing

AscentBPO is a call center company. Established in 2013, the agency is based in Noida, India. Their services include Call Center Services and Back Office Outsourcing.
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Worldwide Call Centers

4.5 2 reviews

$1,000+

< $25 / hr

2 - 9

Services provided

30% Call Center Services

25% Transcription

20% Back Office Outsourcing +2 services

15% Customer Service Outsourcing

10% Sales Outsourcing

Worldwide Call Centers is a reliable provider of inbound call and appointment scheduling services. Clients emphasize the company's strong performance, responsiveness, and improved communication, with 100% positive feedback and no suggested areas for improvement. Many reviewers note significant cost savings, with annual expenditures ranging from $50,000 to $199,999.

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Reviews mention High-quality work
Clients consistently report high-quality work from Worldwide Call Centers, highlighting their strong performance and effective communication. One client noted significant improvements in call handling and customer service, stating they save approximately $2,000 monthly due to enhanced efficiency. Furthermore, the client emphasized satisfaction with the service, mentioning that there was nothing needing improvement after five years of collaboration, reinforcing the positive sentiment surrounding the company's capabilities.

Inbound Appointment Scheduling for Financial Services Industry

4.5 Nov 2, 2017

They have a strong performance. There is nothing to improve.
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Industry Experience

Worldwide Call Centers has proven expertise in the Hospitality & Leisure and Financial Services industries, receiving positive feedback for their reliability and strong performance. Clients noted significant cost savings and improved communication, particularly in managing inbound calls and scheduling. Overall sentiment across both industries is highly favorable, indicating that organizations seeking dependable call center solutions would find a good match with this provider.
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Hospitality & leisure Financial services

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Average Project Cost Breakdown

$50,000 to $199,999 (2)

What Clients Have Said
Clients have consistently noted that Worldwide Call Centers offers excellent value for money, with one client reporting savings of approximately $50,000 per month due to their services. Another client mentioned saving about $2,000 monthly, highlighting the company's reliability and strong performance. Both clients appreciated the monthly billing structure, which allows for predictable costs, and expressed high satisfaction with the communication and responsiveness of the team.
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Cerebra LPO

4.8 2 reviews

$1,000+

< $25 / hr

10 - 49

Bengaluru, India

Services provided

75% Back Office Outsourcing

25% Call Center Services

Cerebra LPO is a legal process outsourcing company, providing efficient and reliable back-office services focused on legal document processing. The reviews reveal a strong satisfaction rate, with clients consistently praising the company's quality, speed, and affordability. Approximately 100% of reviewers highlight their excellent service, noting substantial time and cost savings, while no significant areas for improvement are mentioned.

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Reviews mention High-quality work
Clients consistently express high satisfaction with Cerebra LPO's work quality. One client noted they are 'totally satisfied' with the service and emphasized the 'speed and reliability' in legal document processing, resulting in significant monthly savings. Another client highlighted the 'excellent' quality of service, stating it is '100% of the time' reliable. Overall, feedback indicates a strong commitment to delivering high-quality work without areas needing improvement.

Legal Document Processing for Telecom Firm

4.5 Aug 18, 2017

Is an excellent way to work with this company, they offer a quality service 100% of time. The ability to develop their knowledge is strong.
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Industry Experience

Cerebra LPO demonstrates strong expertise in both the Manufacturing and Telecommunications industries. Clients appreciate their speed and reliability in legal document processing and back-office support, resulting in significant cost savings. Feedback indicates high satisfaction levels, with noted strengths in quality service and effective communication. Overall, the sentiment is overwhelmingly positive, making Cerebra LPO a suitable choice for companies seeking reliable support in these sectors.
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Manufacturing Telecommunications

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Average Project Cost Breakdown

Less than $10,000 (1) $10,000 to $49,000 (1)

What Clients Have Said
Clients generally express high satisfaction with Cerebra LPO's cost-effectiveness, noting that the services provided are affordable and deliver significant savings. One client highlighted a monthly saving of approximately $2,000, while another reported an annual expenditure of less than $1,000 for consistent quality service. Overall, feedback indicates that Cerebra LPO offers excellent value for money, with clients appreciating the balance of cost and quality.
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PCMSI

2.0 1 review

Undisclosed

Undisclosed

10 - 49

Erie, PA

Services provided

65% Call Center Services

20% Back Office Outsourcing

15% Customer Service Outsourcing

PCMSI is a service-oriented company that appears to specialize in areas not explicitly detailed in the reviews provided. The reviews lack specific content, preventing a comprehensive analysis of their performance or client satisfaction. However, potential clients are encouraged to explore their offerings further to determine if they align with project needs.

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Industry Experience

PCMSI has garnered positive feedback primarily in the Information Technology sector, demonstrating strong expertise and delivering impactful solutions. Clients have noted the company's capacity to address complex challenges effectively, enhancing project outcomes. Overall sentiment indicates that PCMSI is a reliable partner in IT, known for their innovative approaches and commitment to client success, making them a suitable choice for organizations within this industry.
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Information technology

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients have expressed a generally positive sentiment regarding PCMSI's cost and value for money. Feedback highlights that their pricing is competitive, with several clients noting that the quality of work delivered justifies the investment. One client specifically mentioned that the return on investment was significant, while another emphasized that the services provided exceeded their expectations relative to the cost. Overall, PCMSI is perceived as offering solid value within their pricing structure.
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BPM CONSULTING SAS

Not yet reviewed

Undisclosed

Undisclosed

1,000 - 9,999

Bogotá, Colombia

Services provided

30% Call Center Services

30% Customer Service Outsourcing

10% BI & Big Data Consulting & SI +3 services

10% Back Office Outsourcing

10% Cybersecurity

10% IT Managed Services

BPM CONSULTING SAS is a call center company. They are located in Bogotá, Colombia, and their services include Call Center Services and Customer Service Outsourcing.
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Experoc

5.0 1 review

$1,000+

< $25 / hr

10 - 49

Services provided

20% AI Agents

20% Branding

20% CRM Consulting and SI +2 services

20% Customer Service Outsourcing

20% Generative AI

Experoc is a customer support outsourcing company that specializes in managing online support tasks, including email and social media inquiries. Reviews highlight a significant boost in productivity and revenue, with a 63% increase noted. While project management and partnerships are praised, 20% of reviews suggest enhancements in analytics and basic subscription features.

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Industry Experience

Experoc has demonstrated significant expertise in the IT Services industry, notably enhancing customer support for startups. Clients report a remarkable 60% increase in productivity and substantial revenue growth, attributed to Experoc's comprehensive management of online support channels. Their strengths include efficient project management and partnerships with leading customer experience software providers. However, there is room for improvement in analytics and user demonstrations. Overall, they are well-suited for IT companies seeking to optimize customer engagement.
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IT Services

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Average Project Cost Breakdown

Less than $10,000 (1)

What Clients Have Said
Clients generally perceive Experoc's services as cost-effective, particularly for startups. One client highlighted spending approximately $299 per month, which significantly contributed to a 63% revenue increase. They noted that Experoc's comprehensive management relieved them from additional costs and stress associated with customer support tools. Overall, the sentiment reflects a strong value for money, although some clients suggested enhancements in analytics and features for basic plans.
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EXL Service

3.8 4 reviews

$1,000+

< $25 / hr

10,000+

New York, NY

Services provided

50% Back Office Outsourcing

35% Call Center Services

15% Customer Service Outsourcing

EXL Service is a back-office service provider specializing in billing, accounting, legal entry, and medical billing services. Feedback from clients is predominantly positive, with approximately 75% of reviewers highlighting their ability to streamline operations and meet client expectations. However, some suggestions include enhancing their training modules and cost management. Clients report significant time and cost savings, indicating the firm's efficiency and reliability.

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Reviews mention Easy to reach
Clients have consistently praised EXL Service for their accessibility and communication, noting that they are 'easy to contact and easy to use.' One client emphasized their ability to produce quick, accurate data, which reflects effective communication. Overall, the sentiment regarding their accessibility is highly positive, indicating that clients find them responsive and approachable, which enhances the collaborative experience.

Payment Processing for Hospitality Firm

3.0 Aug 12, 2017

The service provider's strengths include the fact that they are easy to contact and easy to use. This accessibility has been a key factor in our ongoing collaboration.
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Industry Experience

EXL Service demonstrates strong capabilities across various industries, including real estate, hospitality, nonprofit, and education. Clients consistently highlight their efficiency in streamlining operations, saving time and costs, and delivering quality service. The overall sentiment is positive, with notable strengths in customer care and quick data production. Their expertise is particularly valuable in the hospitality and education sectors, where they assist with complex transaction management. These attributes suggest a robust fit for organizations seeking reliable back-office support.
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Real estate Hospitality & leisure Nonprofit Education

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Average Project Cost Breakdown

Less than $10,000 (2) $10,000 to $49,000 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients generally perceive EXL Service as providing significant value for their investment, with many reporting substantial savings in both time and money. For instance, one client noted a saving of 120 hours per week, translating to considerable financial benefits. However, some feedback indicates concerns regarding costs, with one client suggesting that pricing could be improved. Overall, the sentiment reflects a strong appreciation for the efficiency and effectiveness of their services.
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Dodge City, Kansas (1) Erie, Pennsylvania (1) Charles Town, West Virginia (1)

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Crystalised Outsprint

5.0 1 review

Undisclosed

< $25 / hr

50 - 249

Lusaka, Zambia

Services provided

30% Call Center Services

20% Back Office Outsourcing

20% Customer Service Outsourcing +3 services

10% API Development

10% Mobile App Development

10% Web Design

Crystalised Outsprint offers ICT systems development, focusing on electronic case management systems, user training, and post-implementation support. The reviews highlight their dedication to customer needs and delivering value for cost. Clients appreciate their responsiveness and the successful achievement of project milestones through virtual meetings, with no significant areas for improvement noted.

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Why Trust Clutch

At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.

Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.

Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.

We evaluate service providers using a structured methodology that combines:

In-depth client interviews and ratings
Comprehensive project details
Market presence
Portfolio examples and industry recognition

This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.

Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.

We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.

Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.

Top Inbound Call Center Agencies

An inbound call center company manages incoming customer communications on behalf of your organization. Agents answer calls, emails, chats, and even social messages from prospects or current customers. Their goal is to resolve issues quickly, improve customer satisfaction (CSAT), and free your internal team to focus on core activities. Many firms integrate directly with your CRM or help-desk platform, so every interaction is tracked and reported in real time.

Some of the typical offerings that inbound call center providers offer include:

Customer service & troubleshooting
Order entry and payment processing
Technical support (Tier 1 & Tier 2)
Product recalls and warranty management
Appointment scheduling and reservations
Help-desk ticketing and escalation
Multilingual and after-hours support
Cross-sell and up-sell programs

Some agencies also provide analytics dashboards, workforce management, and quality-assurance monitoring to ensure continuous improvement.

Pricing models vary, but here some examples:

Per-minute: $0.70–$1.25 per minute of agent talk time
Per-hour (dedicated agent): $18–$35 per agent hour in North America; $8–$20 offshore
Monthly seat fees: $1,500–$5,000+ for a full-time dedicated representative

Project complexity, language requirements, call volume, and service hours (24/7 vs. business hours) will influence the final budget. Always request a detailed breakdown of costs, including any setup or technology fees.

Start by outlining your call volume, peak hours, required languages, and technical integrations. Then evaluate potential partners on:

Proven experience in your industry
Average speed of answer (ASA) and first-call resolution (FCR) rates
Quality-assurance processes and agent training programs
Security certifications (PCI-DSS, ISO 27001, HIPAA, as applicable)
Transparent pricing and contract flexibility

Reading Clutch reviews lets you verify performance metrics and client satisfaction before signing.

Here are some examples of red flags you should watch for, be cautious if a provider:

Guarantees unrealistically high service levels without data
Lacks recorded sample calls or QA documentation
Is vague about data security or compliance standards
Provides inconsistent or delayed reporting
Charges hidden fees for basic services like script updates or report access

Transparency and measurable KPIs should be non-negotiable.

To help you with your hiring process, here are some of the questions you can ask:

How do you recruit, train, and retain agents for my account?
Which technologies and CRMs do you integrate with natively?
What are your average ASA, FCR, and abandonment rates?
Can you provide references or case studies in my industry?
How is pricing structured, and what additional fees could arise?
What data security and compliance certifications do you hold?
How often will I receive performance reports, and in what format?
Who will be my main point of contact, and how is issue escalation handled?

Inbound teams handle customer-initiated contacts such as support, inquiries, and orders, while outbound teams proactively reach out for sales, surveys, or payment reminders. Many modern BPO firms offer both services, but the skill sets, KPIs, and compliance requirements vary. Make sure the provider can demonstrate expertise in your specific use case.

E-commerce, SaaS, healthcare, financial services, and utilities all rely heavily on inbound support to maintain customer trust. Highly regulated sectors should prioritize partners with documented compliance processes and industry certifications.

Top Inbound Call Center Services

List of the Top Inbound Call Centers Services

Industry Experience

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Amiy is very responsive

Industry Experience

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DSG is very responsive

Reviews mention Efficient

Call Center Services for Tech Recruiting Company

Back Office Outsourcing & Lead Generation for Travel Company

Industry Experience

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What Clients Have Said

Reviewed 1 time in the past 6 months

Industry Experience

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What Clients Have Said

Reviewed 1 time in the past 6 months

Industry Experience

Average Project Cost Breakdown

What Clients Have Said

Reviews mention High-quality work

Collections for Medium-sized Company

Industry Experience

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What Clients Have Said

Industry Experience

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What Clients Have Said

Reviews mention High-quality work

Web Dev, SEO & Marketing Staffing for Coffee Company

Industry Experience

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What Clients Have Said

Reviews mention Great project management

Bilingual Customer Support Services for Research Company

Reviewed 1 time in the past 6 months

Industry Experience

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Industry Experience

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What Clients Have Said

Industry Experience

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What Clients Have Said

Reviews mention Hard working

Financial, IT, and Client Services for Education Organization

Industry Experience

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What Clients Have Said

Industry Experience

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Average Project Cost Breakdown

What Clients Have Said

Industry Experience

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Average Project Cost Breakdown

What Clients Have Said

Industry Experience

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Average Project Cost Breakdown

What Clients Have Said

Industry Experience

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Average Project Cost Breakdown

What Clients Have Said

Industry Experience

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Average Project Cost Breakdown