Exela (formerly SourceHOV)

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you previously handle these needs in-house?

We can't handle day to day operations.

What type of work does your internal staff avoid by using a back office service?

SourceHOV save us about 35%, I suppose.

What challenge were you trying to address with the service provider?

Our goals were to reduce the amount of time and work.

SOLUTION

What was the scope of the service provider's involvement?

They do pretty much everything.

Could you describe the service provider's pricing structure and how they billed you?

They are fairly priced and have flexible payment options.

How did you come to work with this service provider?

We heard of them through prior contacts.

How would you assess the service provider's ability to turn around quality work, to provide customer service, and to communicate?

They are very good at what they do.

How much time, in hours, does this service provider save you each month?

50 to 55 hours.

How much money does this service provider save you each month?

$2,500.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

I would work with them anytime.

What are the service provider's strengths?

Communication is their strong suit.

How can the service provider improve?

I'm not really sure where they can improve.

How long has your company been working with this service provider?

Sept. 2015 - Ongoing.

How much money do you spend annually with this service provider?

$10,000,000+.