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People. Knowledge. Innovation.

4.5
1 review

SourceHOV is a global Transaction Processing Services and Enterprise Information Management leader. We provide services and solutions for high-volume, mission-critical organizations seeking to drive efficiency with their business processes.

By leveraging specialized knowledge platforms that are powered by decades of expertise and customer-specific experience, we deliver innovative end-to-end solutions, incorporating data aggregation, workflow, analytics, payment processing, exception management and outcome resolutions.

We provide an extensive portfolio of solutions to a wide variety of industries including healthcare, financial services, legal, government and many other commercial entities – including more than half of the Fortune 100. SourceHOV’s global workforce is made up of more than 16,000 employees and operates in more than 120 delivery centers in 14 countries.

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$1,000+
 
< $25 / hr
 
10,000+
 Founded
2011
? These data points are estimates provided by the Clutch team. Each data point can change at any time and is subject to the company’s discretion once they claim ownership over their Clutch profile.
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Irving, TX
headquarters
  • 2701 E. Grauwyler Road
    Irving , TX 75061
    United States
    1.866.321.5854
other locations
  • Detroit
    United States
  • Los Angeles
    United States
  • San Francisco
    United States
  • Chennai
    India
  • Philippines
  • Atlanta, GA
    United States

Focus

? These focus breakdowns are estimates provided by the Clutch team. Service line and focus breakdowns can change at any time and are subject to the company’s discretion once they claim ownership over their Clutch profile.
Service lines
  • Non-Voice BPO/Back Office Services
  • Voice Services
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Industry focus
  • Business services
  • Financial services
  • Health Care & Medical
Voice/Call Center Services
BPO Focus

Reviews

4.5
1 review
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Business Processes Operation Support for Business Services Firm

"I would work with them anytime."

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4.5

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
4.5
The Project
 
$10,000,000+
 
Sept. 2015 - Ongoing
The Reviewer
 
201-500 Employees
 
Los Angeles, California
Finance Manager, Business Services Company
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you previously handle these needs in-house?

We can't handle day to day operations.

What type of work does your internal staff avoid by using a back office service?

SourceHOV save us about 35%, I suppose.

What challenge were you trying to address with the service provider?

Our goals were to reduce the amount of time and work.

SOLUTION

What was the scope of the service provider's involvement?

They do pretty much everything.

Could you describe the service provider's pricing structure and how they billed you?

They are fairly priced and have flexible payment options.

How did you come to work with this service provider?

We heard of them through prior contacts.

How would you assess the service provider's ability to turn around quality work, to provide customer service, and to communicate?

They are very good at what they do.

How much time, in hours, does this service provider save you each month?

50 to 55 hours.

How much money does this service provider save you each month?

$2,500.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

I would work with them anytime.

What are the service provider's strengths?

Communication is their strong suit.

How can the service provider improve?

I'm not really sure where they can improve.

How long has your company been working with this service provider?

Sept. 2015 - Ongoing.

How much money do you spend annually with this service provider?

$10,000,000+.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer
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